For RPA, Capability scores are driven by reliability in high-volume environments, the depth of pre-built industry accelerators, and the robustness of the Orchestrator.
Innovation scores reflect investments in Agentic AI, Computer Use capabilities, and the integration of Generative AI for prompt-driven automation building.Top-ranked RPA companies demonstrate a holistic approach, combining process mining, app development, and AI orchestration into a single platform. They also maintain a vast global partner ecosystem, which is critical for providing localized implementation support.
Vendors can improve their ranking by prioritizing seamless integration with adjacent technologies, enhancing their AI-driven automation capabilities, and expanding their industry-specific solutions.
