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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

arvsh5Fortra8.58.5Data Analytics, RPA, Advanced Threat Protection, Web Security, Endpoint Prevention, Endpoint Detection and Response, WAF and Application Security, Application Security Testing, Encryption, DLP, Data Privacy, Data Centric Security, Risk Assessment and Visibility, Pen Testing and Breach Simulation, Security Awareness and Training, Authentication, Identity Management, Security Incident Response, Security Analytics, Threat Intelligence, Digital Risk Management, Messaging Security, Security Consulting and Services, Fraud and Transaction Security, Cloud Security Infrastructure, Cloud and VoIP Telephony, VoIP and Network with Security, VoIP and Network without SecurityLarge Enterprise BusinessFortra typically serves medium to large enterprises requiring comprehensive cybersecurity solutions.Fortra, formerly known as HelpSystems, is a cybersecurity company based in Eden Prairie, Minnesota, specializing in advanced offensive and defensive security solutions that address the entire cyberattack kill chain. With a comprehensive range of integrated and scalable products, Fortra aims to provide organizations with the tools necessary to enhance their cybersecurity posture and respond effectively to threats.Fortra's offerings include a cloud-native, multivector cyber defense platform that simplifies security operations through a unified interface and single login. Their product portfolio encompasses a variety of categories such as data analytics, endpoint protection, advanced threat protection, and security incident response. Key solutions include Cloud Email Protection for comprehensive email security, Vulnerability Management for proactive risk assessment, and Extended Detection and Response for visibility across all layers of an environment. Additionally, Fortra emphasizes human risk management through training programs that educate employees on recognizing social engineering attacks, thereby enhancing overall organizational security. The company's value proposition lies in its ability to integrate essential security technologies into a cohesive platform, reducing the operational burdens on security teams and allowing for quick threat detection and remediation through automation. Fortra also focuses on delivering real-time insights into security posture and providing consolidated reporting and analytics. With a commitment to breaking the attack chain, Fortra tracks vulnerabilities and threats on a massive scale, blocking millions of global threats monthly, and leveraging AI to stay ahead of emerging threats, ultimately enabling organizations to manage cybersecurity more effectively and efficiently.Unified cloud-native cyber defense platform; Real-time threat detection and remediation; Comprehensive managed security servicesUnified platform with single login, Cloud-native multivector cyber defense, Common user interface for easy administration, Centralized notifications and event correlation, Proactive vulnerability management, Risk-based GPA rating metric, Enhanced peer comparison for vulnerabilities, Data loss prevention with transparent pricing, Zero Trust Architecture enforcement, Professional consulting and training services, Managed detection and response, Continuous security monitoring, Comprehensive visibility across all environment layers, Rapid response to user-reported suspicious emails, Defense against brand abuse and social media scams, Data classification enforcement for compliance, Integration with major cloud platforms for DLP, Advanced threat protection for cloud email, Automation in threat detection and remediation, Centralized reporting and analytics, Human risk management training programs, Regular penetration testing and red teaming, Comprehensive security for remote and on-premises environments, Integration with Security Information and Event Management systems, Integration with Security Orchestration, Automation, and Response platforms, Modular add-ons for additional protection, Tiered service packages for expert services, Flexible pricing structures to scale with organizations, Centralized vendor approach for simplified security operations, Integration with leading cybersecurity tech partnerscomprehensive integration with leading SIEM solutions, advanced AI-driven threat detection capabilities, real-time threat intelligence sharing, customizable incident response workflows, seamless user experience across all platformsModerateModerate$$www.fnts.comhttps://www.palomarr.com/wp-content/uploads/2026/02/supplier-logo-Fortra-01.jpghttps://www.palomarr.com/wp-content/uploads/2026/02/supplier-screenshot-Fortra-01.jpghttps://www.palomarr.com/wp-content/uploads/2026/02/supplier-screenshot-Fortra-02.jpghttps://www.palomarr.com/wp-content/uploads/2026/02/supplier-screenshot-Fortra-03.jpghttps://www.palomarr.com/wp-content/uploads/2026/02/supplier-screenshot-Fortra-04.jpghttps://www.palomarr.com/wp-content/uploads/2026/02/supplier-screenshot-Fortra-05.jpg

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