33Verified suppliers
Built for
The challenge
Your organization faces unsustainable complexity in the modern contact center. Human agents struggle to manage numerous customer data systems, leading to time wasted on swivel-chair data entry, high attrition rates, and customer frustration. Manual processes cannot meet the demands of rapid response times and data entry errors degrade CRM integrity, hindering effective customer engagement. Failing to adopt RPA results in lost revenue, decreased customer satisfaction, and a competitive disadvantage.
Learn more
391%
increase in lead conversion with 1-minute contact
34% of day
time reps spend on actual selling
$17B
projected annual healthcare savings from RPA
The solution
RPA addresses your unique challenges through modern solutions and key capabilities.
Agentic orchestration
Centralized orchestration manages the entire lifecycle of bots, including scheduling, monitoring, and audit logging, preventing unmanaged scripts.
Intelligent document processing (IDP)
IDP handles semi-structured and unstructured data using OCR and NLP, essential for tasks like extracting data from customer emails or scanned claim forms.
Attended and unattended modes
Attended bots act as real-time digital assistants to agents, while unattended bots handle high-volume backend processing without human intervention.
Self-healing and computer use
Self-healing bots detect changes in a user interface and automatically adjust their scripts, reducing maintenance costs.
Process and task mining
Mining tools discover automation opportunities by analyzing system logs and user interactions, ensuring a pipeline built on high-ROI candidates.
Low-code/no-code development
Platforms provide drag-and-drop interfaces for citizen developers while offering deep technical tools for professional developers.
See how RPA suppliers stack up
Our Palomarr Insights chart shows the full landscape of RPA solutions.
- See how companies stack up against each other
- Get a detailed breakdown of each supplier
- Compare 33 suppliers
How to evaluate RPA
1
Agentic orchestration
Evaluate the platform's ability to manage the entire bot lifecycle and integrate with diverse AI technologies for seamless task handovers.
2
Integration resilience (API vs. UI)
Prioritize vendors that offer both API-level integration for stability and UI automation for legacy systems, ensuring adaptability to changing application interfaces.
3
Total cost of ownership (TCO)
Factor in professional services, infrastructure, ongoing maintenance, and change management beyond the initial licensing fees for a comprehensive cost assessment.
4
Vendor stability and AI roadmap
Assess the vendor's R&D focus on Agentic AI and their ability to handle Hyperautomation across the customer journey for long-term viability.
Questions to ask suppliers
Use these questions during supplier evaluations to ensure you're choosing the right partner for your needs.
RPA RFP guide- What percentage of your deployments utilize self-healing maintenance, and can you demonstrate bot recovery after a UI update?
- Can your orchestrator manage a multi-vendor framework, and how does it handle task handover between human agents and AI bots?
- How does your platform ensure data masking and least privilege security when interacting with regulated data on a remote agent's desktop?
- What is the realistic time-to-value for a complex CX process automation, and what percentage of your clients scale to 50+ bots within 12 months?