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Palomarr Academy

Build the knowledge behind better technology decisions

Understand the markets you evaluate, ask sharper questions, and apply what you learn to the technology choices your team needs to make.

  • Free Level 1 courses available now
  • Self-paced online courses
  • 21 courses across 4 verticals

How Academy works

Learning depth

Levels describe how deeply each course explores a subject, from the foundations through advanced application and mastery.

Level 1

Foundations

Build the vocabulary and core concepts you need to understand the subject and navigate the market.

Level 2

Understanding

Compare approaches and recognize tradeoffs, then apply what you learn to practical evaluation decisions.

Level 3

Advanced

Work through complex requirements and supplier evaluation, including the decisions that shape implementation.

Level 4

Mastery

Build deep subject knowledge through advanced work and assessment that tests applied judgment.

Learning formats

Formats describe how you take part. The available levels vary by format.

Online self-led

$195

Work through online lessons on your own schedule, with quizzes and practical exercises.

Level 1 Level 2 Level 3

Virtual lunch and learn

$395

Join an instructor-led virtual session focused on a course topic, with time for discussion and questions.

Level 1 Level 2 Level 3

In-person training

$595

Learn with an instructor through live discussion and group exercises built around practical examples.

Level 1 Level 2 Level 3

Academy intensive

$1,495

Take part in a multi-day, in-person experience designed for deeper instruction and applied work.

Level 3 Level 4

Explore Academy

All courses

Find learning that fits the market, level, and technology decision you are working through.

21 courses

Customer experience

Learn how technology shapes customer interactions, service operations, and the systems teams use to understand and improve the experience.

Clean modern close-up of a digital interface showing a live voice input bar or audio waveform on a screen actively being converted into written text in real time. The composition should clearly show the transition from spoken audio to text, with the waveform or voice bar on one side and a text output field on the other. Sleek conversational AI / voice technology aesthetic, minimal and professional UI, subtle motion and processing cues, realistic screen detail, polished enterprise SaaS style, cle

Conversational Voice AI & Chatbots

Designing and managing conversational AI workflows

Learn how to identify valuable applications for voice AI and chatbots, design conversational experiences, and manage human-agent collaboration.

Level 1 Online self-led

Free

Designing the agent interface

Real-time Agent Assist

Operating real-time agent assist programs

Learn how to design, deploy, and manage AI-driven real-time agent assist solutions that support frontline employees and improve customer outcomes.

Level 1 Online self-led

Free

Speech-to-text pipelines in contact centers

Automated Quality Monitoring for Contact Centers

Mastering automated quality monitoring

Learn how to deploy AI-driven quality monitoring systems that automate transcription and scoring to improve contact center performance.

Level 1 Online self-led

Free

Silence and overlap detection

Speech Analytics

Analyzing voice conversations with AI

Learn how AI speech analytics systems ingest audio, transcribe speech, separate speakers, detect acoustic signals, and integrate insights into automated operational workflows.

Level 1 Online self-led

Free

Role-based access control models

Training & LMS

Architecting modern corporate learning systems

Learn how modern LMS platforms deploy AI models to automate course management, streamline enrollment workflows, track student progress, and secure enterprise learning data.

Level 1 Online self-led

Free

Service level tracking

WFM Scheduling & Real-time Monitoring

Modern workforce scheduling and operations

Learn how to build efficient agent schedules, monitor live queues, and leverage machine learning models to manage real-time contact center performance.

Level 1 Online self-led

Free

Tool use and API integration

Customer Experience - Agentic AI & Robotic Process Automation

Automating customer experience with agentic AI and RPA

Learn how to orchestrate autonomous AI agents alongside traditional robotic process automation to transform enterprise contact center workflows.

Level 1 Online self-led

Free

Cybersecurity

Learn how organizations protect systems, data, and people, from identifying risk to designing controls and responding to threats.

Unified communications

Learn how voice, meetings, messaging, and collaboration systems connect teams and support day-to-day work.

Network

Learn how networks support performance, resilience, security, and the applications organizations depend on.