Course overview
This course provides business and customer service leaders with a practical framework for deploying conversational AI. You will learn to identify high-value use cases, design conversational flows, manage exception handling, and establish a governance model that ensures trust and operational efficiency.
- Evaluate business processes to identify high-value use cases for conversational AI
- Design structured conversational workflows that resolve customer issues and handle exceptions
- Establish seamless human handoff protocols to maintain service quality
- Define key performance indicators to measure and continuously improve system accuracy