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Oak Innovation

97% match

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Oak Innovation is a leading provider of compliance-focused call recording and training solutions, specializing in Microsoft Teams integration. Founded in 1987, the company has built a strong reputation for enhancing customer service and maximizing sales opportunities through advanced technology and data analytics. With a commitment to regulatory compliance and performance improvement, Oak Innovation offers innovative solutions for contact centers and businesses across various industries.
The flagship product, ClarifyGo, is a Microsoft Certified call recording solution that captures audio, video, and screen sharing sessions within Teams. It supports compliance with key regulations such as GDPR, HIPAA, and PCI DSS, ensuring that organizations can securely manage sensitive data. ClarifyGo features a cloud-native architecture, integrating seamlessly with Microsoft’s ecosystem through proprietary APIs. Additional functionalities include live call monitoring, speech analytics, automated alerts, and comprehensive reporting, which empower businesses to enhance customer experiences and streamline operations. In addition to its call recording solutions, Oak Innovation provides training and leadership workshop packs, which are fully customizable and designed to improve staff capabilities. The training materials include editable slides, workbooks, and manuals, ensuring ongoing skill development for employees. The company’s focus on compliance, coupled with its ability to deliver tailored solutions for sectors such as financial services and healthcare, positions Oak Innovation as a trusted partner for organizations seeking to achieve operational excellence and regulatory adherence.

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Key differentiators

  • Microsoft Certified Compliance Solutions
  • Proprietary API for Seamless Integration
  • Customizable Training Workshop Packs

Capabilities

7.8

Innovation

8.2
Moderate support
Moderate implementation
Moderate cost
z9hygvOak Innovation8.68.5Contact Center, Data Analytics, Speech Analytics, Quality Monitoring Automated, Training and LMSMedium Sized BusinessSMB, Mid-Market, EnterpriseOak Innovation is a leading provider of compliance-focused call recording and training solutions, specializing in Microsoft Teams integration. Founded in 1987, the company has built a strong reputation for enhancing customer service and maximizing sales opportunities through advanced technology and data analytics. With a commitment to regulatory compliance and performance improvement, Oak Innovation offers innovative solutions for contact centers and businesses across various industries.The flagship product, ClarifyGo, is a Microsoft Certified call recording solution that captures audio, video, and screen sharing sessions within Teams. It supports compliance with key regulations such as GDPR, HIPAA, and PCI DSS, ensuring that organizations can securely manage sensitive data. ClarifyGo features a cloud-native architecture, integrating seamlessly with Microsoft’s ecosystem through proprietary APIs. Additional functionalities include live call monitoring, speech analytics, automated alerts, and comprehensive reporting, which empower businesses to enhance customer experiences and streamline operations. In addition to its call recording solutions, Oak Innovation provides training and leadership workshop packs, which are fully customizable and designed to improve staff capabilities. The training materials include editable slides, workbooks, and manuals, ensuring ongoing skill development for employees. The company’s focus on compliance, coupled with its ability to deliver tailored solutions for sectors such as financial services and healthcare, positions Oak Innovation as a trusted partner for organizations seeking to achieve operational excellence and regulatory adherence.Microsoft Certified Compliance Solutions; Proprietary API for Seamless Integration; Customizable Training Workshop PacksClarifyGo Call Recording, audio recording, video recording, screen sharing recording, compliance management, Dodd-Frank compliance, GDPR compliance, HIPAA compliance, MiFID II compliance, PCI DSS compliance, live call monitoring, speech analytics, automated alerts, CRM integration, audit trails, data encryption, user access controls, cloud storage, customizable training workshop packs, 52 editable packs, instructor manuals, participant workbooks, training guides, API integrations, performance evaluation tools, historical reporting, analytics dashboard integration, mobile access via web app, 24/7 support for Platinum plans, tiered support plans, remote server accessreal-time collaboration tools, multilingual support, transparent public pricing, extensive training resources beyond call recording, mobile application for call managementModerateModerate$$www.oakinnovate.comhttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-logo-Oak-Innovation-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-Oak-Innovation-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-Oak-Innovation-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-Oak-Innovation-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-Oak-Innovation-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-Oak-Innovation-05.jpg

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