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Outbound call compliance Gamification for customer service Outsourcing services

UJET

97% match

Website

ujet.cx

UJET is the leader in AI-powered contact center innovation, delivering a future-proof, cloud-native platform built from the ground up for the modern smartphone era. Unlike legacy providers that rely on "Frankenstacks"—complex systems with AI bolted on as an afterthought—UJET utilizes a modern infrastructure that infuses AI across every aspect of the customer journey to drive automation and efficiency. Trusted by top global brands like Turo and Instacart, UJET replaces antiquated voice-only c
Spiral by UJET is an Over-The-Top (OTT) AI intelligence layer that seamlessly plugs into your existing support ecosystem—whether you use Salesforce, Zendesk, Genesys, or NICE—to serve as a "Deep Research" engine for your customer data. Its superpower is Autonomous Issue Detection: while traditional tools force you to guess keywords or manually tag tickets, Spiral reads 100% of your emails, chats, and calls to automatically discover the "unknown unknowns" and ultra-specific root causes (like a glitch in a specific app version) that create the "95% blind spot" in most organizations. By transforming this raw data into "perfect information" that anyone can query in plain English, Spiral tells you exactly why customers are reaching out, while UJET’s core CCaaS platform provides the modern infrastructure to automate the how of resolving those issues at scale.

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Key differentiators

  • Delivering AI-powered contact center innovation
  • Spiral by UJET reveals the "Why" and UJET automates "How"
  • Detect blind spots and prevent support crises

Capabilities

9.1

Innovation

9.1
Moderate support
Difficult implementation
Moderate cost
yscugxUJET8.98.8Contact Center, CCaaS, IVR and ACD, Digital Only, Digital and Social, Data Analytics, Speech Analytics, WFM and WEM, WFM, WEM, Self Service Chat/Social Bot, Self Service Voice Bot, Agent Assist Voice Only, Agent Assist All Channels, Outbound Dialer, VoIP and Network with Security, VoIP and Network without Security, Post Call Surveys, Multichannel Communication, Cloud and VoIP TelephonyMedium Sized BusinessSMB, Mid-Market, EnterpriseUJET is the leader in AI-powered contact center innovation, delivering a future-proof, cloud-native platform built from the ground up for the modern smartphone era. Unlike legacy providers that rely on "Frankenstacks"—complex systems with AI bolted on as an afterthought—UJET utilizes a modern infrastructure that infuses AI across every aspect of the customer journey to drive automation and efficiency. Trusted by top global brands like Turo and Instacart, UJET replaces antiquated voice-only cSpiral by UJET is an Over-The-Top (OTT) AI intelligence layer that seamlessly plugs into your existing support ecosystem—whether you use Salesforce, Zendesk, Genesys, or NICE—to serve as a "Deep Research" engine for your customer data. Its superpower is Autonomous Issue Detection: while traditional tools force you to guess keywords or manually tag tickets, Spiral reads 100% of your emails, chats, and calls to automatically discover the "unknown unknowns" and ultra-specific root causes (like a glitch in a specific app version) that create the "95% blind spot" in most organizations. By transforming this raw data into "perfect information" that anyone can query in plain English, Spiral tells you exactly why customers are reaching out, while UJET’s core CCaaS platform provides the modern infrastructure to automate the how of resolving those issues at scale.Delivering AI-powered contact center innovation;Spiral by UJET reveals the "Why" and UJET automates "How";Detect blind spots and prevent support crisesAI-powered automation, omnichannel orchestration, intelligent self-service, seamless omnichannel transitions, personalized interactions at scale, real-time guidance for agents, automated task management, streamlined workflows, AI-driven performance analysis, AI-powered forecasting, real-time dashboards, data-driven decision-making, real-time sentiment analysis, trend identification, proactive issue resolution, data-driven product innovation, cloud-native architecture, seamless scaling, CRM-first data management, customizable virtual agents, intelligent routing, mobile SDK integration, multimedia sharing support, voice IVR capabilities, advanced analytics reporting, workforce management tools, self-service options for agents, mobile customer support applications, outbound dialer functionality, comprehensive supplier integrationsAdvanced AI-driven predictive analytics, comprehensive multichannel voice support, highly customizable IVR systems, in-depth third-party app integrations, extensive offline support for agentsModerateModerate$$http://www.ujet.cxhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-UJET-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-ujet-09.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-ujet-10.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-ujet-11.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-ujet-12.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-ujet-13.jpg

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