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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

uadnsdAssured Data Protection8.49.2Advanced Threat Protection, Data Centric Security, Security Incident Response, Security Analytics, Security Consulting and Services, Disaster Recovery, Disaster Recovery as a Service, Backup, Backup as a ServiceLarge Enterprise BusinessSMB, Mid-Market, EnterpriseAssured is a global managed service provider specializing in data backup, disaster recovery, and cyber resiliency solutions. As the largest and most established managed service provider (MSP) for Rubrik, Assured empowers organizations across more than 70 countries to secure, manage, and recover their vital business data. Their comprehensive offerings include Managed Backup, Disaster Recovery as a Service (DRaaS), Cyber Resiliency as a Service, and tailored solutions for Microsoft 365 and Nutanix environments. Assured integrates advanced technologies like machine learning and Zero Trust Data Security to enhance data protection, enabling businesses to safeguard against data loss and rapidly recover from disasters or cyber incidents. With a focus on reliability and efficiency, Assured's managed service solutions simplify backup management by providing a fully managed and scalable platform. They offer automated backup policies that help decrease management time, ensuring businesses can concentrate on core operations. Their managed backup ensures that data is stored in an immutable format—regardless of whether it's on-site, off-site, or in the cloud—providing peace of mind against accidental deletions or ransomware attacks. Assured’s dedication to customer service is reflected in its round-the-clock support, ensuring that enterprises can maintain a resilient IT infrastructure and swiftly address any threats they encounter. Assured’s unique value proposition lies not just in its advanced technology but also in its commitment to customer-centric service delivery. Voted Rubrik’s MSP Partner of the Year in 2023, the company boasts over 700 trusted customers, highlighting its reputation in the industry. Customers benefit from flexible pricing models, including both capex and consumption options, tailored to their specific needs. With solutions engineered to detect anomalies in backup data and provide immediate recovery capabilities, Assured is a trusted partner for businesses seeking to enhance their data security and maintain uninterrupted operations in a risk-prone digital landscape.Fully integrated solutions across all platforms;24/7 proactive support for global customers;Flexible pricing models to suit needsManaged Backup, Disaster Recovery, Cyber Resiliency, M365 Backup, NuDRaaS, Immutable Backup, Data Orchestration, Deduplication, Catalogue Management, Hybrid Cloud Backup, Automated Reporting, 24/7 Proactive Support, Secure Replication, Recovery Platform, Automated Recovery, Ransomware Remediation, Anomaly Detection, Machine Learning Monitoring, Air-Gapped Protection, Global Predictive Search, Unified Management Dashboard, Flexible Pricing, Instant Recovery, Compliance Documentation, Simplified Onboarding, VPN Connectivity, Network Topology Detection, Email Archiving, eDiscovery, Comprehensive Technical Support, Capacity Pricing Model End-to-end encryption for data at rest and in transit, Advanced analytics and reporting tools, Multi-cloud management capabilities, Integration with additional third-party applications, Customizable recovery point objectives (RPOs) and recovery time objectives (RTOs) ModerateModerate$$www.assured-dp.com https://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-Assured-01.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Assured-01.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Assured-02.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Assured-03.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Assured-04.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Assured-05.jpg

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