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97% match

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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

tvm0nzArelion8.68.7DAAS and VPN, VoIP and Network with Security, VoIP and Network without Security, Advanced Threat Protection, DDoS Protection, IoT Devices, Security Consulting and Services, Cloud Security Infrastructure, Voice and Video Communication, Multichannel Communication, Messaging and Presence, Cloud and VoIP Telephony, TEM002C DIA and MPLS, Broadband, Dedicated Fiber, Virtual NetworkLarge Enterprise BusinessSMB, EnterpriseArelion, formerly known as Telia Carrier, has positioned itself as a leading global provider of high-quality Internet connectivity services since its establishment over three decades ago. With a State-of-the-Art network spanning 75,000 kilometers and encompassing more than 350 Points of Presence (PoPs) worldwide, Arelion's infrastructure connects major markets across North America, Europe, and Asia. As the world’s #1 ranked global Internet backbone since 2017, it serves designated Tier-1 status, seamlessly facilitating connections for a diverse clientele ranging from innovative start-ups to Fortune 500 companies and essential content providers. At the core of Arelion's philosophy is an unequivocal commitment to customer experience, characterized by exceptional service delivery and rapid responsiveness to clients' needs. Praised by industry professionals for its intuitive customer care approach and an impressive Net Promoter Score (NPS) of 72, the company takes a proactive stance to ensure clients enjoy uninterrupted and efficient service, catering to their evolving digital transformation initiatives. With a solid reputation for dependable and secure connectivity, the company’s services, including IP Transit, Ethernet, and Cloud Connect, empower organizations to excel in today's hyper-competitive market landscape. Driven by a vision of enhancing connectivity, Arelion continues to innovate and adapt, constantly pushing the boundaries of what's possible in the telecommunications sphere. To this end, the company employs advanced optical and IP technologies to deliver scalable solutions that cater to the specific demands of its customers. Emphasizing sustainability and resilience, Arelion is not only committed to providing superior connectivity but also aspiring to drive digital evolution and support the broader global economy through intelligent and secure networking solutions.#1 ranked global Internet backbone;Exceptional customer care and support;Extensive global network reach and redundancy#1 ranked global Internet backbone, 350+ Points of Presence (PoPs) worldwide, 75,000 km of fiber assets, connectivity in 129 countries, extensive network coverage with interactive maps, premium voice and data services, direct access to major cloud service providers, carrier-grade SLA with multiple route options, dedicated Internet Access (DIA) services, IP Transit with Tier 1 expertise, DDoS mitigation services, Ethernet configurations (EVPL and ELAN), Wavelengths for high-capacity transport, Smart IP-VPN for secure connectivity, award-winning customer experience, over 30 years of organic growth, AI-ready infrastructure, comprehensive security measures, dedicated global delivery team, scalable network solutions, multi-layered network protection, flexible pricing options, extensive direct connectivity to global networks, optimized routes with minimal hops, strong focus on secure routing practices, physical and logical security integration, proactive performance monitoring and support Lack of advanced SD-WAN solutions, absence of customizable cloud networking options, limited support for emerging IoT protocols, fewer integrated cybersecurity services beyond DDoS mitigation, lack of a robust content delivery network (CDN) solution ModerateModerate$$www.arelion.com https://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-Arelion-01.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Arelion-01.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Arelion-02.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Arelion-03.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Arelion-04.jpg https://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-Arelion-05.jpg

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