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Intrado

97% match

Website

Intrado is a leading global provider of emergency communication services dedicated to safeguarding lives and enhancing public safety. With 45 years of industry experience, Intrado focuses on preparing for, responding to, and recovering from critical events. They operate on the principle that communities deserve effective emergency responses, and they deliver solutions that simplify and expedite assistance during emergencies. Their innovative technologies connect those in need with first responders, ensuring that help is always there when it is most needed.
The company's diverse offerings span across various sectors, encompassing Public Safety Answering Points (PSAP) solutions, enterprise safety communications, incident management for campuses and schools, and carrier services. Among their notable innovations is their pioneering of the first-ever Text-to-911 solution, showcasing their commitment to evolving with the needs of public safety. Furthermore, their robust analytics system, ECaTS, allows for insightful management of 911 call data, enabling emergency service providers to optimize their resources and improve outcomes. Intrado also emphasizes cybersecurity, providing essential protection for their services against modern and emerging cyber threats, ensuring uninterrupted operational capabilities. In addition to its core services, Intrado is positioned at the forefront of Next Generation 911 (NG911) capabilities, having deployed over 1,000 NG911 networks and processing more than 130 million NG911 transactions annually. Their strong national presence connects them to over 6,000 primary and secondary PSAPs, illustrating their extensive reach within the emergency response framework of the United States. With a dedication to innovation and a track record of excellence, Intrado continues to empower communities and first responders alike, embodying their mission to support critical situations at all times.

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Key differentiators

  • Decades of industry leadership and innovation
  • Comprehensive PSAP integration for swift responses
  • Advanced AI capabilities for communication efficiency

Capabilities

8.4

Innovation

8.5
Moderate support
Moderate implementation
Moderate cost
t98w2aIntrado8.58.8Contact Center, IVR and ACD, Data Analytics, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Advanced Threat Protection, Security Incident Response, Security Consulting and Services, Cloud Security Infrastructure, Disaster Recovery, Voice and Video Communication, Multichannel Communication, Cloud and VoIP Telephony, Team Collaboration and Productivity, Private Wireless and LTELarge Enterprise BusinessEnterpriseIntrado is a leading global provider of emergency communication services dedicated to safeguarding lives and enhancing public safety. With 45 years of industry experience, Intrado focuses on preparing for, responding to, and recovering from critical events. They operate on the principle that communities deserve effective emergency responses, and they deliver solutions that simplify and expedite assistance during emergencies. Their innovative technologies connect those in need with first responders, ensuring that help is always there when it is most needed.The company's diverse offerings span across various sectors, encompassing Public Safety Answering Points (PSAP) solutions, enterprise safety communications, incident management for campuses and schools, and carrier services. Among their notable innovations is their pioneering of the first-ever Text-to-911 solution, showcasing their commitment to evolving with the needs of public safety. Furthermore, their robust analytics system, ECaTS, allows for insightful management of 911 call data, enabling emergency service providers to optimize their resources and improve outcomes. Intrado also emphasizes cybersecurity, providing essential protection for their services against modern and emerging cyber threats, ensuring uninterrupted operational capabilities. In addition to its core services, Intrado is positioned at the forefront of Next Generation 911 (NG911) capabilities, having deployed over 1,000 NG911 networks and processing more than 130 million NG911 transactions annually. Their strong national presence connects them to over 6,000 primary and secondary PSAPs, illustrating their extensive reach within the emergency response framework of the United States. With a dedication to innovation and a track record of excellence, Intrado continues to empower communities and first responders alike, embodying their mission to support critical situations at all times.Decades of industry leadership and innovation;Comprehensive PSAP integration for swift responses;Advanced AI capabilities for communication efficiencyPSAP call handling and management systems, Enterprise 911 solutions, Campus and School incident management, Compliant 911 call routing, NG911 network services, GIS software and professional services, Intrado AI applications, ECaTS analytics for 911 call data, Text-to-911 solutions, Cybersecurity services for PSAPs, Voice-to-text transcription, Real-time translation of text and voice calls, 24/7 Emergency Call Relay Center support, Multi-lingual support for emergency calls, Incident management for private wireless networks, Emergency Data Broker for IoT data, Situational awareness from real-time data feeds, AI-powered analytics for call handling efficiency, Proactive risk management for cybersecurity, Training programs for emergency responders, Integration with existing telecommunications infrastructure, Comprehensive reporting and dashboards for PSAPs, Emergency alerting capabilities across various platforms, Role-based user interface for managed access, Fast deployment of cloud-native solutions, Georedundant high availability for emergency communications, Location-based routing compliance, Professional services for implementation and support, In-depth staffing and operational analytics, Flexible cloud solutions for various service needsExpanded customer support options including 24/7 live chat, Advanced predictive analytics for emergency calling trends, Comprehensive mobile application for responders, Enhanced integration with third-party emergency management systems, Support for alternative emergency communication methods (such as social media alerts)ModerateModerate$$www.intrado.comhttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-logo-Intrado-01.pnghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-Intrado-01.pnghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-Intrado-02.pnghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-Intrado-03.pnghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-Intrado-04.pnghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-Intrado-05.png

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