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97% match

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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

n9zpz0123.NET8.58.5Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, DDoS Protection, Network Firewall, Cloud and VoIP Telephony, SD-WAN, TEM002C DIA and MPLS, Broadband, Dedicated FiberSmall BusinessSMB, Mid-Market123NET stands as Michigan's premier fiber internet provider, dedicated to enhancing connectivity for both communities and businesses across the state. With a mission to make Michigan "the best connected on the planet," the company offers an extensive array of services designed to meet the diverse needs of its customers. From high-capacity fiber internet to advanced data center solutions, 123NET prides itself on ensuring seamless, dependable connectivity that empowers organizations to operate at their highest potential. Their commitment to exceptional customer service, reliability, and a local support team underpins their expansion into new markets, continually bridging the digital divide for underserved areas.One of 123NET's standout offerings is its comprehensive data center services, including compliance-driven colocation and robust disaster recovery solutions. Their expansive facilities, featuring over 100,000 square feet of compliant colocation space, ensure that businesses can store and manage their critical data securely while leveraging high connectivity to optimize performance. The company's carrier-neutral data centers serve as a central hub for over 40 carriers and providers, fostering a network that enhances redundancy and scalability for clientele ranging from small businesses to large enterprises. Additionally, 123NET's data centers guarantee a 100% uptime with advanced power and cooling technologies to protect their customers' infrastructures. Beyond conventional internet and data services, 123NET emphasizes the necessity of comprehensive communication solutions for businesses of all sizes. Their Voice, Softphone, and Hosted PBX services enable employees to communicate effectively regardless of location, ensuring that operations can continue smoothly in an increasingly remote work environment. With a focus on flexibility, connectivity, and customer-centric solutions, 123NET positions itself as more than just a service provider—it's a vital partner in embracing the future of digital connectivity across Michigan.100% Uptime Guarantee for Reliability;24/7 Local Support with Quick Access;Scalable Bandwidth Up to 400 GbpsData Center Services, Colocation, Fiber Internet, Fixed Wireless Internet, Business Phone Solutions, Hosted IP PBX, Microsoft Teams Direct Routing, SIP Trunking, Dynamic PRI, Ethernet Services, MPLS Connectivity, SD-WAN Solutions, Cloud Connect, Dark Fiber, Wavelength Services, DDoS Protection, Smart Firewall, 100% Uptime Guarantee, 24/7 Local Support, Web-Based Monitoring, Scalable Bandwidth, Average Customer Retention, Power Redundancy, Carrier Neutral Data Centers, Community Engagement, Emergency Call Forwarding, HIPAA Compliance, PCI-DSS Compliance, Low Latency Connections, Customer Edge Configuration, Enhanced Network SecuritySatellite Internet Options, Advanced IoT Connectivity Solutions, Global Network Reach, Virtual Private Network (VPN) Integration, Mobile Network Access for Rural AreasModerateModerate$$www.123.nethttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-123net-01.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-123net-01.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-123net-02.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-123net-03.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-123net-04.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-123net-05.png

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