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Outbound call compliance Gamification for customer service Outsourcing services

Gladly

97% match

Website

gladly.com

Gladly is the only platform making customer service Radically Personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most innovative consumer companies like JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures.
In short, Gladly is a software platform that helps businesses improve their customer service by providing a central location for all customer interactions. Gladly uses AI to automate some tasks, such as routing inquiries to the appropriate agent, but it also allows human agents to intervene when necessary. This combination of AI and human expertise can help businesses provide faster and more efficient customer service. By using Gladly, businesses can improve their customer satisfaction scores. This can lead to increased customer loyalty and repeat business. Additionally, Gladly can help businesses reduce their customer service costs by automating some tasks and improving the efficiency of their customer service agents.

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Key differentiators

  • All-in-one platform
  • Personalized interactions
  • AI-powered self-service

Capabilities

8.8

Innovation

9.1
Hard support
Difficult implementation
Moderate cost
gjhyqjGladly8.68.8Contact Center, CCaaS, IVR and ACD, Digital and Social, Data Analytics, Help Suite and Knowledgebase, Self Service Chat/Social Bot, Self Service Voice Bot, Agent Assist Voice Only, Agent Assist All Channels, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Voice and Video Communication, Multichannel Communication, Messaging and Presence, Cloud and VoIP TelephonySmall BusinessSMB, Mid-MarketGladly is the only platform making customer service Radically Personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most innovative consumer companies like JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures.In short, Gladly is a software platform that helps businesses improve their customer service by providing a central location for all customer interactions. Gladly uses AI to automate some tasks, such as routing inquiries to the appropriate agent, but it also allows human agents to intervene when necessary. This combination of AI and human expertise can help businesses provide faster and more efficient customer service. By using Gladly, businesses can improve their customer satisfaction scores. This can lead to increased customer loyalty and repeat business. Additionally, Gladly can help businesses reduce their customer service costs by automating some tasks and improving the efficiency of their customer service agents.All-in-one platform;Personalized interactions;AI-powered self-serviceOmni-channel communication, Contact history, Customer profiles, Integrated knowledge base, Conversation history, Team collaboration, Call recording, Automatic call logging, Call center analytics, Real-time reporting, Screen pop-ups, Customizable workflows, Automated routing, Shared inbox, SMS/MMS support, Email integration, Live chat support, Social media integration, CRM integration, Internal notes, Returns management, Order tracking, Task management, Customizable dashboard, Performance metrics, Call disposition codes, Call quality monitoring, Call scripting, IVR, Automatic contact recognitionBuilt-in ticketing system, AI-powered chatbots, Voice analytics, Predictive analytics, Outbound callingModerateModerate$$www.gladly.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-Gladly-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-05.jpg

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