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Telespace
97% match
Telespace, operating under the brand CoreSpace, is a leading provider of cloud-based communications and connectivity solutions aimed at enhancing customer experiences for businesses, contact centers, and service providers. They specialize in integrating voice, video, and data services into a unified managed platform, focusing on flexibility, scalability, and cost reduction.
Telespace's core offerings include a comprehensive Contact Center as a Service (CCaaS) solution that features omnichannel routing for voice, email, web chat, and SMS. Their platform is powered by Cisco technology, providing advanced functionalities such as interactive voice response, skills-based routing, real-time reporting, and workforce management tools. The CorePlatform also supports Session Initiation Protocol trunking services, allowing seamless connectivity for IP-enabled systems. Telespace ensures high availability and reliability with a multi-tenant cloud-native infrastructure, offering aggressive uptime guarantees and compliance with critical industry standards like PCI, HIPAA, and FedRAMP.
In addition to its communication solutions, Telespace offers a Managed Service Desk that provides 24/7 support, proactive IT infrastructure management, and device monitoring. The company emphasizes a user-friendly experience through customizable configurations and integrations with popular applications like Salesforce and Microsoft Teams. Their workforce optimization tools help businesses enhance agent productivity while minimizing downtime. With a commitment to security and compliance, Telespace is positioned as a trusted partner for organizations looking to modernize their communication infrastructure and improve overall operational efficiency.
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Key differentiators
- Cisco Gold Provider status
- Customizable and scalable service model
- 24/7 global support and monitoring
Capabilities
7.3
Innovation
7.5
Moderate support
Moderate implementation
Moderate cost
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