Skip to main content

Telespace

97% match

Website

Telespace, operating under the brand CoreSpace, is a leading provider of cloud-based communications and connectivity solutions aimed at enhancing customer experiences for businesses, contact centers, and service providers. They specialize in integrating voice, video, and data services into a unified managed platform, focusing on flexibility, scalability, and cost reduction.
Telespace's core offerings include a comprehensive Contact Center as a Service (CCaaS) solution that features omnichannel routing for voice, email, web chat, and SMS. Their platform is powered by Cisco technology, providing advanced functionalities such as interactive voice response, skills-based routing, real-time reporting, and workforce management tools. The CorePlatform also supports Session Initiation Protocol trunking services, allowing seamless connectivity for IP-enabled systems. Telespace ensures high availability and reliability with a multi-tenant cloud-native infrastructure, offering aggressive uptime guarantees and compliance with critical industry standards like PCI, HIPAA, and FedRAMP. In addition to its communication solutions, Telespace offers a Managed Service Desk that provides 24/7 support, proactive IT infrastructure management, and device monitoring. The company emphasizes a user-friendly experience through customizable configurations and integrations with popular applications like Salesforce and Microsoft Teams. Their workforce optimization tools help businesses enhance agent productivity while minimizing downtime. With a commitment to security and compliance, Telespace is positioned as a trusted partner for organizations looking to modernize their communication infrastructure and improve overall operational efficiency.

Learn more

Key differentiators

  • Cisco Gold Provider status
  • Customizable and scalable service model
  • 24/7 global support and monitoring

Capabilities

7.3

Innovation

7.5
Moderate support
Moderate implementation
Moderate cost
a6eaopTelespace8.58.5Contact Center,CCaaS,IVR and ACD,Digital and Social,Data Analytics,Speech Analytics,WFM and WEM,WFM,WEM,Self Service Voice Bot,Outbound Dialer,Ticketing System,Security Consulting and Services,Disaster Recovery,Disaster Recovery as a Service,Backup,Voice and Video Communication,Multichannel Communication,Messaging and Presence,Conference Room and Workspace,Cloud and VoIP Telephony,Team Collaboration and Productivity,Collaboration,UCaaS,SD-WAN,VoIP and Network with Security,VoIP and Network without SecurityLarge Enterprise BusinessSMB, Mid-MarketTelespace, operating under the brand CoreSpace, is a leading provider of cloud-based communications and connectivity solutions aimed at enhancing customer experiences for businesses, contact centers, and service providers. They specialize in integrating voice, video, and data services into a unified managed platform, focusing on flexibility, scalability, and cost reduction.Telespace's core offerings include a comprehensive Contact Center as a Service (CCaaS) solution that features omnichannel routing for voice, email, web chat, and SMS. Their platform is powered by Cisco technology, providing advanced functionalities such as interactive voice response, skills-based routing, real-time reporting, and workforce management tools. The CorePlatform also supports Session Initiation Protocol trunking services, allowing seamless connectivity for IP-enabled systems. Telespace ensures high availability and reliability with a multi-tenant cloud-native infrastructure, offering aggressive uptime guarantees and compliance with critical industry standards like PCI, HIPAA, and FedRAMP. In addition to its communication solutions, Telespace offers a Managed Service Desk that provides 24/7 support, proactive IT infrastructure management, and device monitoring. The company emphasizes a user-friendly experience through customizable configurations and integrations with popular applications like Salesforce and Microsoft Teams. Their workforce optimization tools help businesses enhance agent productivity while minimizing downtime. With a commitment to security and compliance, Telespace is positioned as a trusted partner for organizations looking to modernize their communication infrastructure and improve overall operational efficiency.Cisco Gold Provider status; Customizable and scalable service model; 24/7 global support and monitoringContact Center as a Service, Unified Communications platform, omnichannel routing, interactive voice response, skills-based routing, real-time reporting, dashboards, workforce management tools, auto-attendant, call queuing, call recording, voicemail to email, Session Initiation Protocol trunking, number porting, failover routing, elastic capacity scaling, device monitoring, incident response, proactive IT infrastructure management, AI interactions through digital assistants, speech analytics, real-time data analytics for agents, deployment management for device activation, customizable configurations for devices, integration with Salesforce, integration with Microsoft Teams, geographic redundancy, 24/7 support, compliance with PCI, HIPAA, SOC II, FedRAMP standards, encrypted communicationsSpeech recognition technology, Multilingual support for user interfaces and documentation, Advanced AI-driven customer support features, Direct social media support channels, On-demand scalability without long-term contractsModerateModerate$$https://www.telespace.comhttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-logo-Telespace-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Telespace-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Telespace-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Telespace-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Telespace-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Telespace-05.jpg

Still unsure? We’ve got you covered.

Meet with a Palomarr expert to review your options. We’ll walk you through how they ranked and why we think certain suppliers are right for you.

Talk with a specialist