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IceBlue

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IceBlue Global is a telecom provider founded in 2014 and acquired by Resolute CS in 2024. The company specializes in delivering reliable and scalable carrier-grade internet connectivity solutions, leveraging a proprietary platform known as The GRID to optimize global internet procurement and management.
IceBlue Global offers a range of connectivity services tailored for enterprises, service providers, and system integrators. Their primary offerings include Enterprise Broadband, designed for smaller branch offices, and Dedicated Internet Access (DIA), which provides guaranteed bandwidth with speeds up to 10Gbps. The company employs various technologies such as DSL, fiber, cable, and wireless to ensure high-quality service. Additional features include managed devices, where IceBlue oversees global WAN and LAN device management, including configuration and onsite installation, as well as a 24/7 support system for all connectivity services. The GRID portal enhances the customer experience by providing real-time visibility into circuit delivery and service performance metrics. IceBlue's commitment to customer satisfaction is evident in their core values of focus, clarity, and transparency, which guide their operations and service delivery. By integrating with Resolute NEXUS, IceBlue ensures optimized pricing and automated access to a network of over 3,000 suppliers across 210 countries, making their service offerings both efficient and comprehensive for businesses seeking reliable internet solutions worldwide.

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Key differentiators

  • Proprietary GRID platform for automated connectivity management
  • Global presence in 210 countries
  • Focus on customer experience and satisfaction

Capabilities

7.3

Innovation

7.4
Moderate support
Moderate implementation
Moderate cost
6o5fczIceBlue8.58.5SSO,TEM002C DIA and MPLS,Broadband,Dedicated FiberMedium Sized BusinessMid-Market, EnterpriseIceBlue Global is a telecom provider founded in 2014 and acquired by Resolute CS in 2024. The company specializes in delivering reliable and scalable carrier-grade internet connectivity solutions, leveraging a proprietary platform known as The GRID to optimize global internet procurement and management.IceBlue Global offers a range of connectivity services tailored for enterprises, service providers, and system integrators. Their primary offerings include Enterprise Broadband, designed for smaller branch offices, and Dedicated Internet Access (DIA), which provides guaranteed bandwidth with speeds up to 10Gbps. The company employs various technologies such as DSL, fiber, cable, and wireless to ensure high-quality service. Additional features include managed devices, where IceBlue oversees global WAN and LAN device management, including configuration and onsite installation, as well as a 24/7 support system for all connectivity services. The GRID portal enhances the customer experience by providing real-time visibility into circuit delivery and service performance metrics. IceBlue's commitment to customer satisfaction is evident in their core values of focus, clarity, and transparency, which guide their operations and service delivery. By integrating with Resolute NEXUS, IceBlue ensures optimized pricing and automated access to a network of over 3,000 suppliers across 210 countries, making their service offerings both efficient and comprehensive for businesses seeking reliable internet solutions worldwide.Proprietary GRID platform for automated connectivity management; Global presence in 210 countries; Focus on customer experience and satisfactionEnterprise Internet service design, Global Dedicated Internet Access (DIA) with guaranteed bandwidth, High-performance connectivity up to 10Gbps, 24/7 proactive customer support, Global management of WAN/LAN network devices, Configuration and onsite installation services, Integration with hybrid VPN solutions like SDWAN and MPLS, Custom pricing through dynamic quoting via The GRID engine, Automated end-to-end lifecycle management, GRID Portal for real-time service performance metrics, Access to local pricing in over 216 countries, Service Level Agreements (SLAs) for connectivity services, Comprehensive hardware procurement including routers and firewalls, Bespoke solution design for network architecture, Continuous monitoring and maintenance of network devices, Role-based access control in the GRID Portal, Onsite engineering services for network installations, Support for various internet access technologies (DSL, Fiber, Cable, Wireless), Customer operations interface for tracking circuit delivery, 24/7 monitoring of connectivity services, Transparency in pricing and service provisioning, Simplified procurement of network hardware, Reporting on Key Performance Indicators (KPIs) for customer experience, Efficient supplier visibility through The GRID, Integration with Resolute NEXUS platform for automation, Advanced service design and configuration capabilities, Accessibility to a dedicated support forum, Global operational footprint in 210 countries, Enhanced customer experience focus through core valuesPricing transparency, extensive self-service options, comprehensive product documentation, integration with multiple third-party platforms, a wider range of customer support channelsModerateModerate$$https://www.iceblueglobal.comhttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-logo-IceBlue-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-IceBlue-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-IceBlue-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-IceBlue-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-IceBlue-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-IceBlue-05.jpg

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