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Clearview
97% match
ClearView is a revolutionary performance management system engineered by call centers for call centers. Our product drives successful performance by aggregating data from disparate systems and acting on that data with proven business acceleration processes, which drive behavior change at multiple levels of the organization. By delivering real-time performance dashboards from the executive level to the agent level, ClearView increases accountability and creates a culture of continuous development
Clearview creates a culture of high performance and engagement through industry-leading performance management tools. We solve the contact center’s toughest problems, such as: disparate data, delayed access to data, limited visibility, reactive management, and detached agents.
We do this by setting the standard in performance analytics with a cloud-based solution that goes beyond reporting by aggregating and displaying data in real-time. Our platform intuitively changes behavior at a human and system level.
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Key differentiators
- Increased agent engagement
- Proactive management/coaching
- Improved KPIs
Capabilities
7.4
Innovation
7.7
Moderate support
Moderate implementation
Moderate cost
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