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Clearview

97% match

Website

ClearView is a revolutionary performance management system engineered by call centers for call centers. Our product drives successful performance by aggregating data from disparate systems and acting on that data with proven business acceleration processes, which drive behavior change at multiple levels of the organization. By delivering real-time performance dashboards from the executive level to the agent level, ClearView increases accountability and creates a culture of continuous development that is critical to reaching business objectives.
Clearview creates a culture of high performance and engagement through industry-leading performance management tools. We solve the contact center’s toughest problems, such as: disparate data, delayed access to data, limited visibility, reactive management, and detached agents. We do this by setting the standard in performance analytics with a cloud-based solution that goes beyond reporting by aggregating and displaying data in real-time. Our platform intuitively changes behavior at a human and system level.

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Key differentiators

  • Increased agent engagement
  • Proactive management/coaching
  • Improved KPIs

Capabilities

7.4

Innovation

7.7
Moderate support
Moderate implementation
Moderate cost
4ba0uyClearview8.48.6Data Analytics, Wallboards, Gamification, Quality Monitoring AutomatedSmall BusinessSMB, Mid-Market, EnterpriseClearView is a revolutionary performance management system engineered by call centers for call centers. Our product drives successful performance by aggregating data from disparate systems and acting on that data with proven business acceleration processes, which drive behavior change at multiple levels of the organization. By delivering real-time performance dashboards from the executive level to the agent level, ClearView increases accountability and creates a culture of continuous development that is critical to reaching business objectives.Clearview creates a culture of high performance and engagement through industry-leading performance management tools. We solve the contact center’s toughest problems, such as: disparate data, delayed access to data, limited visibility, reactive management, and detached agents. We do this by setting the standard in performance analytics with a cloud-based solution that goes beyond reporting by aggregating and displaying data in real-time. Our platform intuitively changes behavior at a human and system level. Increased agent engagement;Proactive management/coaching;Improved KPIsData consolidation, Data visualization, Data mining, Predictive analytics, Statistical analysis, Regression analysis, Time series analysis, Text analytics, Sentiment analysis, Anomaly detection, Machine learning, Artificial intelligence, Clustering analysis, Segmentation analysis, Social media analytics, Customer segmentation, Descriptive analytics, Prescriptive analytics, Geospatial analytics, Real-time analytics, Data cleansing, Data integration, Data enrichment, Data discovery, Data modeling, Data governance, Data security, Data confidentiality, Data privacy, Data qualityAdvanced natural language processing, Advanced image recognition and analysis, Advanced network analysis, Integration with external data sources, Integration with unstructured and semi-structured data sourcesModerateModerate$$www.clearviewlive.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-clearview-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Clearview-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Clearview-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Clearview-02.jpg

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