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LinkLive

97% match

Website

LinkLive.ai is a company that offers a cloud-based contact center platform ([CCaaS](cloud-based contact center as a service)) designed to improve customer engagement. They use artificial intelligence (AI) to streamline communication across various channels, including phone calls, digital messaging, and knowledge bases. Their platform is known for its security features, with certifications like HITRUST r2 and HIPAA compliance. LinkLive also boasts a high customer retention rate, exceeding 90%.
LinkLive caters to businesses across various industries, including healthcare, finance, and education. Their platform offers features specifically designed to address the needs of each industry. With features like chatbots, secure messaging, and co-browsing, LinkLive helps businesses connect with customers on their preferred channels and provide a more efficient and secure customer service experience. Overall, LinkLive.ai positions itself as a future-proof solution for customer engagement, combining traditional contact center functionality with modern AI technology and a focus on security and compliance.

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Key differentiators

  • Easy AI integration
  • Secure compliance
  • Seamless NCR Voyix integration

Capabilities

8.3

Innovation

8.7
Moderate support
Difficult implementation
Moderate cost
3snl5zLinkLive8.58.8Contact Center, CCaaS, Digital Only, Digital and Social, Self Service Chat/Social Bot, Self Service Voice Bot, Agent Assist Voice Only, Agent Assist All Channels, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Data Privacy, Voice and Video Communication, Multichannel Communication, Messaging and Presence, Cloud and VoIP Telephony, WFM and WEM, WFM, WEMSmall BusinessSMB, Mid-MarketLinkLive.ai is a company that offers a cloud-based contact center platform ([CCaaS](cloud-based contact center as a service)) designed to improve customer engagement. They use artificial intelligence (AI) to streamline communication across various channels, including phone calls, digital messaging, and knowledge bases. Their platform is known for its security features, with certifications like HITRUST r2 and HIPAA compliance. LinkLive also boasts a high customer retention rate, exceeding 90%.LinkLive caters to businesses across various industries, including healthcare, finance, and education. Their platform offers features specifically designed to address the needs of each industry. With features like chatbots, secure messaging, and co-browsing, LinkLive helps businesses connect with customers on their preferred channels and provide a more efficient and secure customer service experience. Overall, LinkLive.ai positions itself as a future-proof solution for customer engagement, combining traditional contact center functionality with modern AI technology and a focus on security and compliance.Easy AI integration;Secure compliance;Seamless NCR Voyix integrationAudio calls, Video calls, Screen sharing, File sharing, Chat messaging, Presence status, Call forwarding, Call transfer, Call recording, Voicemail, Auto attendant, Call queues, Call analytics, Call monitoring, Call reporting, CRM integration, Mobile app, Web application, Call history, Call hold, Call waiting, Call park, Call pickup, Call conferencing, Call masking, Call barge-in, Call whisper, Call blocking, Do Not Disturb (DND) modeCall transcription, Live captioning, Video recording, Call analytics advanced reporting, Call queuing with music on holdModerateModerate$$www.linklive.aihttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-Linklive-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-LinkIive-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-LinkIive-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-LinkIive-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-LinkIive-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-LinkIive-05.jpg

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