Website
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LinkLive
97% match
LinkLive.ai is a company that offers a cloud-based contact center platform ([CCaaS](cloud-based contact center as a service)) designed to improve customer engagement. They use artificial intelligence (AI) to streamline communication across various channels, including phone calls, digital messaging, and knowledge bases. Their platform is known for its security features, with certifications like HITRUST r2 and HIPAA compliance. LinkLive also boasts a high customer retention rate, exceeding 90%.
LinkLive caters to businesses across various industries, including healthcare, finance, and education. Their platform offers features specifically designed to address the needs of each industry. With features like chatbots, secure messaging, and co-browsing, LinkLive helps businesses connect with customers on their preferred channels and provide a more efficient and secure customer service experience.
Overall, LinkLive.ai positions itself as a future-proof solution for customer engagement, combining traditional contact center functionality with modern AI technology and a focus on security and compliance.
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Key differentiators
- Easy AI integration
- Secure compliance
- Seamless NCR Voyix integration
Capabilities
8.3
Innovation
8.7
Moderate support
Difficult implementation
Moderate cost
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