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Haptik
97% match
Haptik is an Indian company founded in 2013 that specializes in conversational AI technology. This essentially means they create software that allows businesses to build chatbots and other interactive features that can understand and respond to natural language. Their goal is to make it easier for people to interact with businesses through chat interfaces and virtual assistants.
Haptik's technology is used by a wide range of companies, including Fortune 500 brands in finance, insurance, healthcare, and more. They've also built assistants for major publications like The Times of India and partnered with Samsung to power a virtual assistant on some of their phones.
In 2019, Haptik was acquired by Reliance Industries Limited, a major Indian conglomerate. This acquisition reflects the growing importance of conversational AI in the business world, and Haptik's position as a leader in this field.
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Key differentiators
- Omni-channel (all channels)
- Focus on AI (artificial intelligence)
- Data-driven insights
Capabilities
8.4
Innovation
9.2
Moderate support
Difficult implementation
Moderate cost
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