Between us we’ve seen the problem from both sides. Replicant has automated over one billion call minutes. Palomarr advises CX and contact center teams through vendor selection, which means they sit on the buyer’s side of the table and have watched a lot of these decisions go right and wrong.
- This event has passed.
September 17 at 2:00 pm - 4:30 pm
About The Event
Most CX conversations at a conference happen in a hallway, standing up, with someone’s next session starting in four minutes.
This one happens aboard the Sherman Zwicker, a 1942 schooner docked in Tribeca and the largest wooden vessel in New York City. New York Magazine called it the best waterfront dining in the city. You’ll have oysters in front of you and the Manhattan skyline across the water.
Replicant and Palomarr are bringing together a small group of CX, contact center, and support executives for the conversation you actually want to have. Not a panel. Not a pitch. What you’re really seeing from AI in production, which containment numbers survive contact with a QBR, and what everyone piloted last year and quietly shelved.
Grand Banks holds 30 in our section. That number is the whole point. Past it, the room stops being a conversation and starts being a reception.
What To Expect
- Candid, executive-level conversation with peers running the same AI and CX decisions you are
- Oyster and caviar service, crudo, lobster rolls, skewers, and premium cocktails from chef Kerry Heffernan’s kitchen
- A networking bingo card built around people, not trivia, so you have a reason to talk to the person you were hoping to meet
- A giveaway for a private sunset sailing charter for four, drawn on site. You have to be there to win it
- A custom Replicant oyster shell and shucking knife to take home
What you need to know
Where: Grand Banks, Pier 25 Hudson River, Park, New York, NY 10013, USA
When: September 17, 2026
Time: 2:00 PM – 04:30 PM EDT
What: Find Your Crew: On the Water with Replicant
Cost: Free admission
Apply to Attend
Space is 30 people, so registration is an application, not a checkout. Requests are reviewed on a rolling basis and approvals go out by email with full event details and your ride credit.
About Replicant
The Voice AI Platform That Never Puts Customers on Hold
Replicant is a leader in AI-powered contact center automation, helping businesses resolve customer issues quickly, consistently, and at scale. Replicant provides natural, human-like conversations across voice and digital channels—reducing wait times, improving efficiency, and freeing agents to focus on high-value interactions.
Trusted by leading enterprises, Replicant delivers measurable ROI while transforming customer experience into a competitive advantage.
POWERING THE BLENDED WORKFORCE
Intelligence + Automation: better together
With Conversation Automation and Intelligence in one platform, you gain a feedback loop where human and AI agents continuously help each other get better. The result? Faster resolutions, better service, and ever-increasing efficiency.
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