We’ll be taking over the all-new F1 Arcade Chicago, where you’ll race on immersive Formula 1 simulators, enjoy incredible food and drinks, and connect with fellow customer experience and technology leaders in a fun, relaxed setting.
September 23 at 5:30 pm - 8:00 pm
About The Event
Join SuccessKPI and Palomarr for an exclusive evening at the all-new F1 Arcade Chicago, where customer experience leaders come together to race, connect, and exchange ideas in an unforgettable setting.
Enjoy complimentary food and drinks and take advantage of dedicated time to network with industry peers in a relaxed, engaging atmosphere.
Leave with fresh ideas for transforming your CX strategy with SuccessKPI.
What’s in it for you?
Meet people who get what you do — Connect with customer experience, contact center, and technology leaders who are solving many of the same challenges you face every day.
Experience Chicago’s newest entertainment destination — Be among the first to race at the all-new F1 Arcade Chicago, featuring immersive Formula 1 simulators and an elevated social atmosphere.
Explore the future of performance intelligence — Learn how SuccessKPI helps organizations turn customer interactions into actionable insights that improve employee performance and customer satisfaction.
Race, compete, and have fun — Challenge your colleagues in team or head-to-head racing and see who earns the top spot on the podium.
What you need to know
Where: F1 Arcade Chicago, 1 W Grand Avenue, Chicago, IL 60610
When: Wednesday, September 23, 2026
Time: 05:30 PM – 08:00 PM
What: F1 Arcade Chicago Experience with SuccessKPI
Cost: Free admission
What to Expect
See customer conversations from a fresh perspective – Discover how SuccessKPI turns everyday interactions into valuable business insights.
Make better decisions with real-time data – Learn how performance analytics help teams improve customer experiences and agent performance.
Smarter decision-making – Explore how leading organizations track KPIs to drive smarter decisions and continuous improvement.
Take away practical ideas – Leave with fresh insights you can apply to your own customer experience strategy.
Agenda
05:30 PM – 06:00 PM | Welcome Reception & Networking
→ Welcome from SuccessKPI and Palomarr
→ Check-in, refreshments, and networking with fellow CX and technology leaders
→ Get ready for an evening of racing and conversation
06:00 PM – 06:30 PM | SuccessKPI Innovation Session
Presented by: SuccessKPI
→ Discover how leading organizations use AI-powered analytics to improve customer and agent experiences
→ Learn how customer interactions become actionable business insights
→ Explore how performance intelligence helps teams measure what matters and drive continuous improvement
06:30 PM – 07:30 PM | F1 Arcade Racing Experience
→ Compete on state-of-the-art Formula 1 racing simulators
→ Race against fellow attendees in a fun, interactive environment
→ Enjoy complimentary food, drinks, and friendly competition throughout the evening
07:30 PM Onwards | Networking Reception
→ Continue conversations with the SuccessKPI and Palomarr teams
→ Exchange ideas and best practices with customer experience and technology leaders
→ Celebrate the evening’s top racers while building valuable new connections
About SuccessKPI
SuccessKPI is an award-winning cloud-native insight and action platform that seamlessly integrates AI and automation to transform customer experiences. Powered by AI and built with a unified data layer, SuccessKPI unlocks your access to insights across your entire customer journey and agent experience and put them into action, all in one place. Designed to make simple things easy and complex things possible with pre-built integrations to your CX data and 50+ ready-to-use dashboards and reports.
Activate In Minutes
SuccessKPI’s insight and action platform brings conversation analytics, speech and text analytics, quality management, and workforce management into one comprehensive CX workbench.
360 View of Conversations
Gain a full picture of all your CX datasets and deepen insights by blending metrics from real-time and historical sources across your platforms, regions, and BPOs.
Automated Real-Time Action
Drive outcomes with AI-powered actions based on your data across historical and real-time customer journey. Inform your decisions with insights and never miss a beat with automated actions.
Host an event with Palomarr
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