Join Palomarr and Genesys for a hands-on workshop focused on building AI agents for customer experience. Bring your laptop and feel free to bring a colleague along.
October 1 at 2:00 pm - 4:00 pm
About The Event
Join Palomarr and Genesys for an interactive workshop designed for CX, contact center, and AI leaders looking to gain hands-on experience building AI agents.
This is a working session, not a product demo or sales presentation. You’ll learn how modern AI agents are designed, configured, and deployed to support customer journeys, while gaining practical knowledge you can apply within your organization.
Event Details
- Date: Thursday, October 1st
- Time: 2:00 PM – 4:00 PM PST
- Location: Juniper and Ivy, 2228 Kettner Blvd, San Diego, CA 92101
- Hosted by: Palomarr and Genesys
Agenda
- 2:00 – 2:30 PM: Check-in and networking
- 2:30 – 4:00 PM: Agent Forge workshop with Genesys
What to Expect
This is a hands-on workshop, so a laptop is required to participate in the AI agent building portion.
Once your registration is approved, additional event details will be provided, including the venue location and arrival instructions.
About Genesys
Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is a leading customer and employee experience solution. It enables you to increase customer loyalty and employee retention with AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time.
Transform your contact centre with Genesys Cloud AI
Genesys Cloud™ AI brings together multiple artificial intelligence (AI) disciplines in a single platform to power exceptional customer and employee experiences. Conversational AI services with generative AI enable automation with a human touch. Predictive AI equips your team with deeper customer insights for personalisation and accurate forecasts to improve workforce planning. And the simplicity of implementing and maintaining a turnkey solution reduces cost and complexity.
Personalise and automate CX with AI Experience
Artificial intelligence in the call centre can automate workflows and conversations, enable smart personalisation and improve efficiency. Genesys Cloud AI Experience combines bots, knowledge, predictive engagement, predictive routing and agent copilot into a single offering. These capabilities are designed to work together and, when used as a complete AI solution, amplify the value realised.
Orchestrate seamless, personalised experiences
Artificial intelligence for the contact centre can transform your entire customer experience (CX) strategy. Maximise efficiency while delivering experiences that grow customer relationships. Make agents’ jobs easier, boost revenue and grow customer loyalty.
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