AI isn’t coming. It’s here. Get hands-on with the technology reshaping customer experience and walk away with an AI Agent you built yourself, no coding required.
July 22 at 12:00 pm - 4:00 pm
About The Event
Join Zoom Contact Center and Palomarr for an exclusive, hands-on Build Your Own AI Agent workshop at Ballast Point Brewing. Connect with fellow CX and technology leaders in an interactive setting where you’ll learn how to design, build, and deploy your own AI-powered agent.
More than just a workshop, this is an opportunity to experience the future of customer engagement firsthand. Discover how AI can elevate customer experiences, streamline operations, and drive business results, all while creating an AI Agent of your own.
Enjoy complimentary food and drinks and take advantage of dedicated time to network with industry peers in a relaxed, engaging atmosphere.
Leave with practical AI knowledge, a working AI Agent, and fresh ideas for transforming your CX strategy with Zoom.
What’s in it for you?
Hear from customer experience leaders and discover how organizations are transforming service and support with AI-powered customer engagement on Zoom Contact Center.
Create your own AI-powered virtual agent with intuitive tools and workflows, no coding or specialized technical expertise required.
Address real customer experience challenges by combining conversational AI, intelligent routing, automation, and seamless agent assistance to deliver faster, more personalized customer interactions.
Explore AI that continuously learns and adapts through real-time insights, helping teams improve service quality, efficiency, and customer satisfaction.
Deploy AI with confidence using enterprise-grade security, governance, integrations, and administrative controls designed to support compliance, scalability, and business requirements.
What you need to know
Where: Ballast Point Brewing, 110 N Marina Dr, Long Beach, CA 90803
When: July 22, 2026
Time: 12:00 PM – 04:00 PM
What: Build Your Own AI Agent
Cost: Free admission
What to Expect
Learn from Zoom Contact Center experts – Discover how AI-powered virtual agents and intelligent customer engagement tools can streamline support operations, automate routine interactions, and deliver more personalized customer experiences across every channel.
Hands-On Session – Build and configure a live AI agent within Zoom Contact Center under expert guidance, tailored to your organization’s customer service and business requirements.
Collaborate & Network – Connect with CX leaders, digital transformation experts, and industry peers while sharing ideas and best practices in an interactive environment.
Walk away with practical results – Leave with a functioning AI agent, a deeper understanding of Zoom Contact Center’s AI capabilities, and actionable insights to accelerate AI adoption and enhance your customer experience strategy.
Agenda
12:00 PM – 12:30 PM | Welcome & Zoom AI Innovation Session
- Welcome from Zoom and Palomarr
- Overview of Zoom Contact Center and Zoom AI Companion for customer experience transformation
- Discussion on emerging trends, automation opportunities, and the future of AI-powered customer engagement
12:30 PM – 2:00 PM | Build Your Own AI Agent Workshop
Led by: Zoom Contact Center & AI Specialists
- Hands-on session to design and build your own AI Agent using Zoom Contact Center capabilities
- Explore conversational AI workflows, self-service automation, intelligent routing, and real-world customer experience use cases
- Receive guided support from experts throughout the build process and testing experience
2:00 PM – 4:00 PM | Networking Reception
- Continue conversations over complimentary food and drinks with the Zoom and Palomarr teams
- Exchange ideas, best practices, and customer experience transformation strategies with industry peers
- Connect one-on-one with specialists to discuss your contact center modernization, AI, and customer engagement goals
- Experience live demonstrations and ask questions about Zoom Contact Center and AI Companion capabilities in a relaxed networking environment.
About Zoom Contact Center
Zoom Contact Center brings the Zoom CX ecosystem onto one connected platform that empowers teams to deliver more personal, efficient customer experiences with AI that unifies interactions, data, and teams.
Get end-to-end customer journey visibility
Unify insights across Zoom Contact Center and Zoom Phone with centralized journey reporting.
Deliver personalized service with less app switching
Surface customer information from CRM and ticketing systems directly in the agent desktop.
Integrate Zoom Contact Center with less hassle
Deliver unified customer experiences — connect your broader tech stack with pre-built integrations and open APIs.
Host an event with Palomarr
Palomarr creates unforgettable experiences that captivate prospects and spark sales.
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