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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

yx4i5oAFrobby (Globo)8.68.4Data Analytics, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Multichannel Communication, Cloud and VoIP TelephonyMedium Sized BusinessMid-Market, EnterpriseAFrobby, operating under the brand GLOBO, is a leading provider of language support services based in Philadelphia. Their platform, GLOBO HQ, is designed to streamline the management of interpreting and translation services, supporting over 430 languages and emphasizing accessibility and empathy in communication. With a strong focus on the healthcare sector, GLOBO aims to enhance language access and equity for individuals with limited English proficiency.GLOBO's core offerings include on-demand telephone interpreting, video remote interpreting, onsite interpreting, and certified document translation, all managed through their cloud-based platform. GLOBO HQ allows users to efficiently connect with qualified interpreters, ensuring accuracy and cultural relevance in communications. The platform also features advanced tools for administrators and executives, providing real-time analytics and performance data to optimize language support services. Additionally, GLOBO KAI introduces AI-driven interpretation specifically tailored for healthcare, enhancing communication throughout the patient journey. The company's commitment to quality is underscored by its ISO certifications and the rigorous selection of linguists, who possess a minimum of five years of experience and native-level proficiency. GLOBO maintains a robust integration strategy, allowing seamless connections with existing client systems via API, which enhances workflow efficiency. Their pricing model includes a one-time configuration fee and a monthly subscription, making their services accessible while ensuring comprehensive support through 24/7 live assistance. GLOBO's innovative solutions and dedication to improving language access position it as a leader in the language services industry.Empathy-driven communication; AI interpretation for healthcare; 430 languages supported 24/7Interpreting Smart routing based on subject matter expertise, Skills-based routing for calls, 24/7 availability, Support for over 430 languages, Mobile access via GLOBO Connect App, On-demand audio interpreting, On-demand video remote interpreting, Onsite interpreting services, AI interpretation with GLOBO KAI, Integration with Telehealth systems, Integration with Project Management tools, API integrations with major platforms (Twilio, Redox, Vonage, Zoom, Microsoft Teams, Epic), Real-time data analytics for language support, Executive dashboards for performance monitoring, User management with unlimited logins, Ticket submission support, Standard reporting features, ISO 17100 certified translation services, Certified document translation, Cultural accuracy in translations, Skills-based interpreter selection, Availability of industry-specialized interpreters, Fast connect times (under 10 seconds for Spanish), Dedicated Customer Success Teams, Comprehensive training materials through GLOBO University, Linguist Hub for interpreter resources, Configurable service lines for various industries, Monthly electronic billing for transparency, Advanced reporting and custom workflows for Enterprise clientsreal-time speech recognition, automated transcription services, multilingual customer support, customizable user interfaces, advanced analytics and reporting toolsModerateModerate$$www.helloglobo.comhttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-logo-AFrobby-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-AFrobby-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-AFrobby-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-AFrobby-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-AFrobby-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/08/supplier-screenshot-AFrobby-05.jpg

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