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Net2Phone

97% match

Website

Net2Phone is a global provider of cloud-based unified communications and contact center solutions, integrating voice, video, messaging, and contact center functionalities into a single, accessible platform. With over 30 years of experience, the company serves 400,000 users across 160 nations, focusing on enhancing workplace communication and customer engagement.
Net2Phone offers a range of products including its UNITE Unified Communications solution, which centralizes voice, messaging, and video conferencing, and the uContact Contact Center solution that manages voice and text interactions. The unified platform supports over 40 VoIP features, including unlimited domestic and international calling, video conferencing with advanced capabilities, and team messaging. Additionally, the company provides automation tools powered by AI, which streamline workflows, enhance customer interactions, and deliver analytics for performance optimization. Their technology architecture is built for reliability and security, ensuring compliance with standards such as SOC 2 and HIPAA. The company employs a tiered pricing model that caters to diverse user needs, with plans ranging from basic to advanced features that include AI-generated coaching and sentiment analysis. Integration capabilities with platforms like Salesforce, Zoho, and Microsoft Teams further enhance the value of Net2Phone's offerings, allowing businesses to customize their communication experience. With a commitment to customer support, Net2Phone provides 24/7 assistance and extensive training resources, ensuring users can maximize the benefits of their communication solutions. This comprehensive approach positions Net2Phone as a competitive player in the ever-evolving landscape of cloud communications.

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Key differentiators

  • Global cloud communications with 30 years of experience
  • Advanced AI features for automation
  • Integrated omnichannel customer engagement solutions

Capabilities

8.2

Innovation

8.5
Moderate support
Difficult implementation
Low cost
rla89pNet2Phone8.58.5Contact Center,CCaaS,IVR and ACD,Data Analytics,Speech Analytics,Self Service Chat/Social Bot,Self Service Voice Bot,Quality Monitoring Automated,Outbound Dialer,Voice and Video Communication,Multichannel Communication,Mobile Accessible Office Line,Messaging and Presence,Conference Room and Workspace,Cloud and VoIP Telephony,Team Collaboration and Productivity,Collaboration,UCaaS,VoIP and Network with Security,VoIP and Network without SecurityLarge Enterprise BusinessSMB, Mid-MarketNet2Phone is a global provider of cloud-based unified communications and contact center solutions, integrating voice, video, messaging, and contact center functionalities into a single, accessible platform. With over 30 years of experience, the company serves 400,000 users across 160 nations, focusing on enhancing workplace communication and customer engagement.Net2Phone offers a range of products including its UNITE Unified Communications solution, which centralizes voice, messaging, and video conferencing, and the uContact Contact Center solution that manages voice and text interactions. The unified platform supports over 40 VoIP features, including unlimited domestic and international calling, video conferencing with advanced capabilities, and team messaging. Additionally, the company provides automation tools powered by AI, which streamline workflows, enhance customer interactions, and deliver analytics for performance optimization. Their technology architecture is built for reliability and security, ensuring compliance with standards such as SOC 2 and HIPAA. The company employs a tiered pricing model that caters to diverse user needs, with plans ranging from basic to advanced features that include AI-generated coaching and sentiment analysis. Integration capabilities with platforms like Salesforce, Zoho, and Microsoft Teams further enhance the value of Net2Phone's offerings, allowing businesses to customize their communication experience. With a commitment to customer support, Net2Phone provides 24/7 assistance and extensive training resources, ensuring users can maximize the benefits of their communication solutions. This comprehensive approach positions Net2Phone as a competitive player in the ever-evolving landscape of cloud communications.Global cloud communications with 30 years of experience; Advanced AI features for automation; Integrated omnichannel customer engagement solutionsUnlimited domestic calling, Unlimited international calling, Auto attendant, Call forwarding, Voicemail, Call recording, Team messaging, External SMS/MMS capabilities, Video conferencing with screen sharing, Mobility support, Omnichannel routing, Interactive voice response, Workforce optimization tools, AI call transcription, AI call summaries, AI call sentiment analysis, AI-generated coaching, Advanced video conferencing, Custom coaching analytics, Real-time analytics and reporting, Automatic call distribution, Chatbots integration, Social media integration, SMS and WhatsApp integration, Email and web chat support, Agent and supervisor roles, Mobile app for business phone, Custom API for integrations, Click-to-dial functionality, Screen pops for customer profilesnative call coaching and monitoring features on standard business plans, more inclusive feature sets on midtier plans, comprehensive AI analytics, extensive third-party application integrations, lower starting price for basic plansModerateModerate$$https://www.net2phone.comhttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-logo-Net2Phone-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Net2Phone-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Net2Phone-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Net2Phone-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Net2Phone-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Net2Phone-05.jpg

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