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Peacey Systems

97% match

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Peacy Systems is a leading provider of premium IT support and technology solutions, specializing in hospitality technology, field service management, and network operations. With a commitment to delivering exceptional customer service, Peacey Systems operates a 24/7 Network Operations Center, facilitating seamless communication and support for businesses across various sectors.
The company offers a comprehensive suite of services designed to enhance operational efficiency and customer satisfaction. Their technical support includes a robust help desk that manages nearly five million customer interactions annually, providing Tier 1 support to resolve issues at first contact. Additionally, Peacey Systems delivers managed field services with a network of over 15,000 technicians, offering scalable solutions tailored to individual client needs. Their unified communications platform integrates voice, video, and contact center functionalities, enabling businesses to streamline communication and collaboration. Furthermore, Peacey Systems specializes in network monitoring and IoT operations, ensuring optimal performance and security for both traditional IT infrastructure and IoT devices. Peacy Systems differentiates itself through its flexible service offerings and commitment to client-centric solutions. Their products include advanced network gateways and software solutions for secure guest internet access, particularly in the hospitality sector. The ANTlabs portfolio offers customizable WiFi management solutions, while their open-source support services empower businesses to optimize their technology environments. Peacey Systems places a strong emphasis on partnership and collaboration, working closely with clients to develop tailored strategies that drive growth and efficiency in an increasingly complex technological landscape.

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Key differentiators

  • Premium Tier 1 Support for immediate issue resolution
  • 24/7 Network Operations Center for continuous monitoring
  • Tailored solutions for diverse industry needs

Capabilities

7.3

Innovation

7.6
Moderate support
Moderate implementation
Moderate cost
n6l5ymPeacey Systems8.58.5Contact Center,Digital and Social,Data Analytics,Help Suite and Knowledgebase,Ticketing System,Voice and Video Communication,Multichannel Communication,Mobile Accessible Office Line,Messaging and Presence,Cloud and VoIP Telephony,Team Collaboration and Productivity,Collaboration,UCaaS,Managed WiFi,Broadband,VoIP and Network with Security,VoIP and Network without SecurityLarge Enterprise BusinessMid-Market, EnterprisePeacy Systems is a leading provider of premium IT support and technology solutions, specializing in hospitality technology, field service management, and network operations. With a commitment to delivering exceptional customer service, Peacey Systems operates a 24/7 Network Operations Center, facilitating seamless communication and support for businesses across various sectors.The company offers a comprehensive suite of services designed to enhance operational efficiency and customer satisfaction. Their technical support includes a robust help desk that manages nearly five million customer interactions annually, providing Tier 1 support to resolve issues at first contact. Additionally, Peacey Systems delivers managed field services with a network of over 15,000 technicians, offering scalable solutions tailored to individual client needs. Their unified communications platform integrates voice, video, and contact center functionalities, enabling businesses to streamline communication and collaboration. Furthermore, Peacey Systems specializes in network monitoring and IoT operations, ensuring optimal performance and security for both traditional IT infrastructure and IoT devices. Peacy Systems differentiates itself through its flexible service offerings and commitment to client-centric solutions. Their products include advanced network gateways and software solutions for secure guest internet access, particularly in the hospitality sector. The ANTlabs portfolio offers customizable WiFi management solutions, while their open-source support services empower businesses to optimize their technology environments. Peacey Systems places a strong emphasis on partnership and collaboration, working closely with clients to develop tailored strategies that drive growth and efficiency in an increasingly complex technological landscape.Premium Tier 1 Support for immediate issue resolution; 24/7 Network Operations Center for continuous monitoring; Tailored solutions for diverse industry needsPremium Tier 1 Support, Omnichannel support, Automated ticket management, Web-based platform, Email/web form/phone inquiry routing, Real-time project tracking, HD video conferencing, Screen sharing, Mobile app access, Secure file management, Cloud-based network performance monitoring, Network device management, Fault management, Reporting and analytics, Customizable captive portal login pages, Multiple authentication options, Seamless multi-location relogin, GDPR-compliant data privacy management, VoIP and video integration, API for business application integration, Custom open-source software development, Scalable whitelabel support model, 24/7 Network Operations Center monitoring, IoT device monitoring, Integration with Google, Microsoft, Salesforce, REST APIs for custom integrations, Ticketing system with SLA management, Cloud Gateway infrastructure, Project management supportcustomizable reporting tools, advanced analytics capabilities, multi-language support for regional compliance, tiered support levels beyond Tier 1, specialized consulting services for unique industry needsModerateModerate$$https://www.peaceysystems.comhttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-logo-Peacey-Systems-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Peacey-Systems-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Peacey-Systems-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Peacey-Systems-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Peacey-Systems-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Peacey-Systems-05.jpg

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