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AudioCodes

97% match

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AudioCodes is a leading provider of voice solutions and services that enhance unified communications and contact center operations. The company specializes in secure, scalable voice solutions for platforms like Microsoft Teams, Zoom, and Cisco Webex, serving enterprise customers in over 120 countries. With a strong focus on innovation and customer support, AudioCodes delivers a comprehensive suite of products designed to streamline communication and improve operational efficiency.
AudioCodes offers a diverse range of solutions including session border controllers, media gateways, IP phones, and cloud-based voice services. Their flagship offerings include the Voca Conversational Interaction Center, an AI-first contact center solution built on Microsoft Azure, and AudioCodes Live for Microsoft Teams, which provides a complete voice solution for Teams users. The company also features a robust SIP trunking service that ensures high-quality voice communication and operational efficiency. Additional products include cloud-based call recording solutions, meeting insights for Microsoft Teams, and a suite of management tools that support large-scale unified communications deployments. The value proposition of AudioCodes lies in its ability to provide tailored voice solutions that meet the unique needs of enterprises while ensuring compliance and operational excellence. With certifications such as ISO 27001 and SOC 2 Type II, the company emphasizes data security and regulatory compliance. Moreover, their flexible pricing models and global support services enable businesses to adopt and scale their communication infrastructure with ease. By integrating advanced voice AI technologies and offering comprehensive customer support, AudioCodes empowers organizations to enhance their communication capabilities and drive digital transformation.

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Key differentiators

  • Certified voice solutions for Microsoft Teams
  • AI-first contact center built on Azure
  • Robust SIP trunking for seamless connectivity

Capabilities

8.3

Innovation

8.6
Easy support
Easy implementation
Moderate cost
faq4aiAudioCodes8.58.5Contact Center,CCaaS,IVR and ACD,Data Analytics,Speech Analytics,Self Service Voice Bot,Quality Monitoring Automated,Agent Assist Voice Only,Training and LMS,Voice and Video Communication,Multichannel Communication,Mobile Accessible Office Line,Messaging and Presence,Conference Room and Workspace,Cloud and VoIP Telephony,Team Collaboration and Productivity,Collaboration,UCaaS,VoIP and Network with Security,VoIP and Network without SecurityLarge Enterprise BusinessEnterpriseAudioCodes is a leading provider of voice solutions and services that enhance unified communications and contact center operations. The company specializes in secure, scalable voice solutions for platforms like Microsoft Teams, Zoom, and Cisco Webex, serving enterprise customers in over 120 countries. With a strong focus on innovation and customer support, AudioCodes delivers a comprehensive suite of products designed to streamline communication and improve operational efficiency.AudioCodes offers a diverse range of solutions including session border controllers, media gateways, IP phones, and cloud-based voice services. Their flagship offerings include the Voca Conversational Interaction Center, an AI-first contact center solution built on Microsoft Azure, and AudioCodes Live for Microsoft Teams, which provides a complete voice solution for Teams users. The company also features a robust SIP trunking service that ensures high-quality voice communication and operational efficiency. Additional products include cloud-based call recording solutions, meeting insights for Microsoft Teams, and a suite of management tools that support large-scale unified communications deployments. The value proposition of AudioCodes lies in its ability to provide tailored voice solutions that meet the unique needs of enterprises while ensuring compliance and operational excellence. With certifications such as ISO 27001 and SOC 2 Type II, the company emphasizes data security and regulatory compliance. Moreover, their flexible pricing models and global support services enable businesses to adopt and scale their communication infrastructure with ease. By integrating advanced voice AI technologies and offering comprehensive customer support, AudioCodes empowers organizations to enhance their communication capabilities and drive digital transformation.Certified voice solutions for Microsoft Teams; AI-first contact center built on Azure; Robust SIP trunking for seamless connectivityUnified Communications Microsoft Teams Calling, certified Direct Routing and Operator Connect, omnichannel customer experience, AI-powered meeting room experiences, IVR and call recording, meeting analytics, conversational AI capabilities, cloud-based call recording for compliance, flexible pricing models, multilingual support, advanced voice AI integration, SIP trunking solutions, analog telephony adapters (ATAs), secure scalable voice solutions, digital transformation support for contact centers, proactive meeting insights, real-time monitoring of voice networks, robust technical support services, hardware repair programs, tailored voice solutions for hybrid deployments, Bring Your Own Carrier model, integration with cognitive and AI services, voice enablement for Zoom Phone services, certified voice connectivity for Cisco Webex, comprehensive management solutions, proactive operational efficiency analytics, flexible plans for calling and contact center services, user-friendly web-based interface for recording services, encrypted call tagging and audit trails, real-time monitoring and optimization reportsIntegration with more diverse third-party applications, Advanced machine learning analytics, Customizable user interfaces, Robust mobile application features, Enhanced end-user training resourcesModerateModerate$$https://www.audiocodes.comhttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-logo-Audiocodes-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Audiocodes-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Audiocodes-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Audiocodes-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Audiocodes-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/11/supplier-screenshot-Audiocodes-05.jpg

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