Skip to main content

Bucher-Suter

97% match

Website

Bucher-Suter is a global provider specializing in contact center and customer communication solutions, with over 40 years of experience in the industry. Founded in 1981, the company serves approximately 400 customers across more than 60 countries, offering innovative solutions primarily built on Cisco platforms like Webex. With a focus on enhancing customer experience, Bucher-Suter integrates advanced technologies into its offerings to optimize contact center operations.
Bucher-Suter's flagship product, bs Connects, integrates Cisco Contact Center with essential business applications, enabling seamless workflows for customer service agents. The company provides a comprehensive range of solutions including cloud, on-premise, and hybrid deployments of Cisco Contact Center and Webex. Their offerings also include bs Elevate, an AI-enhanced communication suite tailored for Salesforce that supports omnichannel engagement. By leveraging integrations with platforms such as Microsoft Dynamics, SAP, and ServiceNow, Bucher-Suter ensures that agents have access to the right tools and data for effective customer interactions. Their conversational AI solutions, which include voice and chatbots, help automate routine inquiries, thereby reducing agent workloads and providing 24/7 support. Bucher-Suter emphasizes security and compliance, offering a private cloud contact center solution that adheres to GDPR and ISO standards. Their commitment to customer success is reflected in their global 24/7 support services and a dedicated Customer Success team. The company's pricing strategies include the bs PLUS program for eligible nonprofit organizations, as well as competitive rates for their licensing options. With a strong focus on analytics and performance monitoring, Bucher-Suter empowers contact centers to make informed decisions, enhancing operational efficiency and customer satisfaction.

Learn more

Key differentiators

  • Certified integration expert with Cisco platforms
  • Comprehensive AI-driven customer engagement solutions
  • Strong focus on security and compliance

Capabilities

7.8

Innovation

8.2
Moderate support
Moderate implementation
Moderate cost
dv044tBucher-Suter8.58.5Contact Center,CCaaS,IVR and ACD,Digital Only,Digital and Social,Data Analytics,Speech Analytics,Help Suite and Knowledgebase,Self Service Chat/Social Bot,Self Service Voice Bot,Agent Assist Voice Only,Agent Assist All Channels,Security Consulting and Services,Voice and Video Communication,Multichannel Communication,Cloud and VoIP Telephony,Team Collaboration and Productivity,Collaboration,UCaaSMedium Sized BusinessMid-Market, EnterpriseBucher-Suter is a global provider specializing in contact center and customer communication solutions, with over 40 years of experience in the industry. Founded in 1981, the company serves approximately 400 customers across more than 60 countries, offering innovative solutions primarily built on Cisco platforms like Webex. With a focus on enhancing customer experience, Bucher-Suter integrates advanced technologies into its offerings to optimize contact center operations.Bucher-Suter's flagship product, bs Connects, integrates Cisco Contact Center with essential business applications, enabling seamless workflows for customer service agents. The company provides a comprehensive range of solutions including cloud, on-premise, and hybrid deployments of Cisco Contact Center and Webex. Their offerings also include bs Elevate, an AI-enhanced communication suite tailored for Salesforce that supports omnichannel engagement. By leveraging integrations with platforms such as Microsoft Dynamics, SAP, and ServiceNow, Bucher-Suter ensures that agents have access to the right tools and data for effective customer interactions. Their conversational AI solutions, which include voice and chatbots, help automate routine inquiries, thereby reducing agent workloads and providing 24/7 support. Bucher-Suter emphasizes security and compliance, offering a private cloud contact center solution that adheres to GDPR and ISO standards. Their commitment to customer success is reflected in their global 24/7 support services and a dedicated Customer Success team. The company's pricing strategies include the bs PLUS program for eligible nonprofit organizations, as well as competitive rates for their licensing options. With a strong focus on analytics and performance monitoring, Bucher-Suter empowers contact centers to make informed decisions, enhancing operational efficiency and customer satisfaction.Certified integration expert with Cisco platforms; Comprehensive AI-driven customer engagement solutions; Strong focus on security and complianceCentralized communication, Omnichannel support, Intelligent routing, AI-driven insights, Unified agent desktop, CRM and enterprise application connectors, Seamless handover to human agents, Conversational AI solutions, Voicebots and chatbots, 24/7 support, Advanced AI capabilities for predictive analytics, Security protocols compliant with GDPR and ISO standards, Analytics capabilities for monitoring KPIs, Dashboards for agent performance, Customer journey tracking, Resource utilization insights, Private cloud contact center solution, Supervisor Management Console for operations management, Integration with Salesforce, Microsoft Dynamics, ServiceNow, Oracle Service Cloud, and SAP, Webex telephony integration, Multichannel interaction tools, Comprehensive communication features, Support for Cisco Contact Center and Webex solutions, Cloud, on-premise, and hybrid deployment options, AI consultancy packages, Discount programs for nonprofits, Training and onboarding supportAdvanced workforce management tools, AI-driven agent experience enhancements, comprehensive multi-channel customer feedback analytics, extensive public-facing support channels, detailed pricing structures for commercial clientsModerateModerate$$https://www.bucher-suter.comhttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-logo-Bucher-Suter-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Bucher-Suter-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Bucher-Suter-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Bucher-Suter-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Bucher-Suter-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/12/supplier-screenshot-Bucher-Suter-05.jpg

Still unsure? We’ve got you covered.

Meet with a Palomarr expert to review your options. We’ll walk you through how they ranked and why we think certain suppliers are right for you.

Talk with a specialist