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Bucher-Suter
97% match
Bucher-Suter is a global provider specializing in contact center and customer communication solutions, with over 40 years of experience in the industry. Founded in 1981, the company serves approximately 400 customers across more than 60 countries, offering innovative solutions primarily built on Cisco platforms like Webex. With a focus on enhancing customer experience, Bucher-Suter integrates advanced technologies into its offerings to optimize contact center operations.
Bucher-Suter's flagship product, bs Connects, integrates Cisco Contact Center with essential business applications, enabling seamless workflows for customer service agents. The company provides a comprehensive range of solutions including cloud, on-premise, and hybrid deployments of Cisco Contact Center and Webex. Their offerings also include bs Elevate, an AI-enhanced communication suite tailored for Salesforce that supports omnichannel engagement. By leveraging integrations with platforms such as Microsoft Dynamics, SAP, and ServiceNow, Bucher-Suter ensures that agents have access to the right tools and data for effective customer interactions. Their conversational AI solutions, which include voice and chatbots, help automate routine inquiries, thereby reducing agent workloads and providing 24/7 support.
Bucher-Suter emphasizes security and compliance, offering a private cloud contact center solution that adheres to GDPR and ISO standards. Their commitment to customer success is reflected in their global 24/7 support services and a dedicated Customer Success team. The company's pricing strategies include the bs PLUS program for eligible nonprofit organizations, as well as competitive rates for their licensing options. With a strong focus on analytics and performance monitoring, Bucher-Suter empowers contact centers to make informed decisions, enhancing operational efficiency and customer satisfaction.
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Key differentiators
- Certified integration expert with Cisco platforms
- Comprehensive AI-driven customer engagement solutions
- Strong focus on security and compliance
Capabilities
7.8
Innovation
8.2
Moderate support
Moderate implementation
Moderate cost
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