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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

wx3nkuAkamai Technologies9.09.2Data Analytics, Training and LMS, Advanced Threat Protection, SDN, DDoS Protection, DNS Security, Network Firewall, SASE, Web Security, WAF and Application Security, Advanced MSS and MDR, Authentication, Identity Management, Consumer Identity, Threat Intelligence, Security Consulting and Services, Fraud and Transaction Security, Cloud Security Infrastructure, SSO, Cloud and VoIP Telephony, Virtual Network, VoIP and Network with Security, VoIP and Network without SecurityLarge Enterprise BusinessEnterpriseAkamai Technologies, Inc. is a leading provider of content delivery network services and cloud security solutions, headquartered in Cambridge, Massachusetts. Founded in 1998, the company operates a vast global network with approximately 365,000 servers in over 135 countries, enabling fast, reliable, and secure delivery of digital content and applications.Akamai's extensive portfolio includes advanced security offerings such as DDoS protection, Web Application Firewalls, and API security, designed to safeguard businesses against a range of cyber threats. The Akamai Intelligent Edge Platform empowers organizations to build, secure, and accelerate their applications while enhancing user experiences. Key solutions like App API Protector and the Akamai Guardicore Platform provide integrated security measures, including zero trust architecture and microsegmentation, ensuring compliance and protection against data breaches. Additionally, the company offers comprehensive services for content delivery, cloud computing, and data analytics, catering to various industries and verticals. The value proposition of Akamai lies in its ability to mitigate risks associated with cyber threats and optimize the performance of applications and APIs. By leveraging a distributed cloud architecture, Akamai enhances the delivery speed of web content and applications while maintaining stringent security protocols. With a focus on customer experience and innovative technology, Akamai is well-positioned to address the evolving demands of enterprises navigating the complexities of digital transformation and cybersecurity in an increasingly interconnected world.Global network of 365,000 servers; Comprehensive API security solutions; Strong focus on cloud and edge computingDiscovering API inventory, Auditing for OWASP API Top 10 vulnerabilities, Continuous API behavior analysis, Automated vulnerability detection, Creating remediation workflows, Real-time inspection of requests, Behavioral DDoS attack defense, Client-side protection against JavaScript threats, Monitoring script activity, Zero Trust security with microsegmentation, DNS firewall for secure connections, Proactive blocking of malicious DNS requests, Real-time alerts for suspicious activity, Secure clientless access to web applications, Integration with identity providers, Phishproof push notifications, Detecting user risk through behavioral anomalies, Real-time traffic monitoring for DNS, Advanced TCP techniques for data transmission optimization, Comprehensive API security solution, Content protection against scrapers, Analysis of web traffic for impersonation detection, Visualization and reporting tools for bot impact, Ransomware containment through segmentation, Support for multifactor authentication methods, Integration with ServiceNow for API configuration, Security event data collection for SIEM, Custom fields in configuration item layouts, Automated testing for compliance with regulatory requirements, Enhanced performance and reliability of APIscomprehensive pricing transparency, detailed standard terms and conditions for contracts, specific guarantees and service credit structures within Service Level Agreements, publicly available product-level pricing, dedicated support channels for non-customersModerateModerate$$www.akamai.comhttps://www.palomarr.com/wp-content/uploads/2025/10/supplier-logo-Akamai-Technologies-Inc.-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/10/supplier-screenshot-Akamai-Technologies-Inc.-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/10/supplier-screenshot-Akamai-Technologies-Inc.-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/10/supplier-screenshot-Akamai-Technologies-Inc.-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/10/supplier-screenshot-Akamai-Technologies-Inc.-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/10/supplier-screenshot-Akamai-Technologies-Inc.-05.jpg

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