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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

5guy6xRingCentral9.49.3Contact Center, CCaaS, IVR and ACD, Digital and Social, Data Analytics, Speech Analytics, WFM and WEM, WFM, WEM, Self Service Chat/Social Bot, Self Service Voice Bot, Quality Monitoring Automated, Agent Assist Voice Only, Agent Assist All Channels, Outbound Dialer, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Voice and Video Communication, Multichannel Communication, Mobile Accessible Office Line, Messaging and Presence, Conference Room and Workspace, Cloud and VoIP Telephony, Team Collaboration and ProductivityLarge Enterprise BusinessSMB, Mid-Market, EnterpriseRingCentral is a leading provider of cloud-based communication and collaboration solutions for businesses of all sizes. With their comprehensive suite of products, they help organizations modernize their communication infrastructure, enabling seamless connectivity and collaboration across various channels. From voice, video, and messaging to team collaboration and contact center solutions, RingCentral offers a wide range of tools to enhance productivity and streamline communication workflows.One of RingCentral's key strengths lies in their cloud-based platform, which eliminates the complexity and limitations of traditional on-premise systems. By leveraging the power of the cloud, organizations can easily scale their communication infrastructure and adapt to changing business needs without significant upfront investments in hardware or software. This flexibility enables businesses to stay agile, especially in today's fast-paced and ever-evolving digital landscape. In addition to their technological innovation, RingCentral focuses on delivering outstanding customer experiences. Their user-friendly interfaces and intuitive features make it easy for employees to leverage the full potential of their communication tools. Moreover, RingCentral provides reliable support through their dedicated customer service team, ensuring that businesses receive prompt assistance whenever needed. With a track record of serving over 350,000 organizations worldwide, RingCentral has established itself as a trusted partner for businesses looking to transform their communication workflows and drive success in the digital era.Unified communication and collaboration platform;Advanced features and customization options;Strong security and reliability measuresCall forwarding, Voicemail, Call recording, Auto attendant, Conference calling, Call screening, HD voice quality, Mobile app, Faxing, Call queuing, Call analytics, CRM integration, Team messaging, Video conferencing, Custom hold music, Virtual meetings, Call logs, Caller ID, Virtual phone numbers, E911 service, Call flip, Call park, Intercom, Presence, Call transfer, Do-not-disturb, Call waiting, Ring groups, Call monitoring, Call whisperAdvanced call center features, Advanced call analytics and reporting, Social media integration, Speech analytics, Language translationModerateModerate$$www.ringcentral.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-ringcentral-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-05.jpg

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