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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

vn244sOntinue8.59.4Advanced Threat Protection, ICS and OT, Endpoint Prevention, Endpoint Detection and Response, Advanced MSS and MDR, Risk Assessment and Visibility, SIEM, Security Incident Response, Security Analytics, Threat Intelligence, Digital Risk Management, IoT Devices, Security Consulting and Services, Cloud Security InfrastructureLarge Enterprise BusinessMid-Market, EnterpriseOntinue is a cutting-edge cybersecurity company specializing in Managed Extended Detection and Response (MXDR) services that empower organizations to effectively combat ever-evolving threats in the digital landscape. Recognizing the conventional MSSP model as inadequate in addressing the burgeoning complexities of modern security operations, Ontinue offers customized solutions tailored to unique organizational environments. With a focus on rapid incident resolution, proactive security posture enhancement, and efficient SecOps cost management, the company ensures that clients can elevate their security strategies without being burdened by the talent shortages that plague many organizations today. At the core of Ontinue's offerings is the ION platform, which harnesses the power of artificial intelligence to streamline security operations, enhance collaboration, and provide unparalleled insights into security threats. The platform's unique capabilities enable organizations to significantly reduce mean time to resolution (MTTR) for security incidents, while also implementing robust automation that allows businesses to focus on critical tasks instead of being overwhelmed by security noise. Ontinue's Cyber Defense Center delivers continuous, round-the-clock protection with global security operation teams ready to assist at any moment, ensuring that organizations are equipped with the resources necessary for comprehensive threat detection and response. Being recognized as a leader in providing state-of-the-art security services, Ontinue excels in maximizing clients' existing investments in Microsoft security tools. Leveraging its experience as the Microsoft Innovation Partner of the Year in 2023 and the 2022 Microsoft Security MSSP of the Year, the company enhances organizations' security postures through deep expertise in Microsoft technologies. Ontinue's innovative solutions provide organizations with a path to streamlined and optimized security operations, transforming them into agile and resilient entities capable of navigating today's complex threat landscape.Customized security strategy for unique environments;Integrated Microsoft Teams for real-time collaboration;AI-driven automation for faster incident resolutionAI-powered platform, 24/7 security operations team, real-time collaboration via Microsoft Teams, tailored incident response, automated incident investigation, cybersecurity consulting services, Microsoft security expertise, customized security posture assessment, vulnerability management, IoT security monitoring, incident response services, AI-driven automation, proactive prevention strategies, continuous protection solutions, deployment of Microsoft security tools, risk-based protection strategies, cost optimization for Microsoft security investments, tailored security solutions, comprehensive threat intelligence, global Cyber Defense centers, open architecture and transparency, security metrics and reporting, skilled cybersecurity professionals, flexible service packages, incident recovery services, streamlined threat detection, continuous compliance monitoring, operational partnerships with Microsoft, data-driven threat response strategies Integration with a broader range of third-party security tools, enhanced user training and education programs, advanced forensic analysis capabilities, customized threat intelligence feeds, comprehensive identity and access management solutions ModerateModerate$$www.ontinue.com https://www.palomarr.com/wp-content/uploads/2025/01/supplier-logo-Ontinue-02.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Ontinue-01.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Ontinue-02.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Ontinue-03.jpg

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