Skip to main content

I

97% match

Website

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

Learn more

Key differentiators

  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum

Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

8j918wFusion Connect8.48.6IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Voice and Video Communication, Multichannel Communication, Mobile Accessible Office Line, Messaging and Presence, Conference Room and Workspace, Cloud and VoIP Telephony, Team Collaboration and ProductivityLarge Enterprise BusinessMid-Market, EnterpriseFusion Connect is a cloud-based solution provider that caters to mid-market and enterprise businesses. Their core offerings focus on communication, collaboration, security, and network management. They provide services such as Voice over IP (VoIP), Unified Communications (UCaaS), internet access, secure networking, and hosted services.Their technology stack is designed to be highly available and secure, ensuring consistent performance for critical business applications. They also leverage AI to optimize these systems and ensure world-class performance. Notably, Fusion Connect is a leading Microsoft Cloud Solution Provider (CSP), and offers integration with Microsoft 365 and Teams. In essence, Fusion Connect helps businesses connect their various technological systems and devices into a cohesive and secure network, facilitating communication and collaboration while keeping everything protected.Microsoft Focus: Fusion Connect positions itself as a leader in Microsoft Cloud solutions, specifically for voice and collaboration tools;AI-powered Voice: They emphasize the use of AI to enhance call experiences and redefine collaboration;Service Guarantee: Fusion Connect highlights its commitment to service level agreements, potentially offering a reliability advantageConferencing, Call forwarding, Voicemail to email, Call recording, Call waiting, Call transferring, Caller ID, Call blocking, Do not disturb, Call screening, Call routing, Auto attendant, Call queuing, Instant messaging, Presence indication, Faxing, Mobile app, Multi-device accessibility, Call analytics, CRM integration, Web-based administration, Call monitoring, Call reporting, Music on hold, Video conferencing, Virtual fax, Call park, Call pickup, Call hold, Call whisperVideo webinars, Virtual meetings, Screen sharing, File sharing, Intelligent virtual assistantModerateModerate$$www.fusionconnect.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-fusionconnect-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-FusionConnect-10.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-FusionConnect-02-1.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-FusionConnect-03-1.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-FusionConnect-04-1.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-FusionConnect-05.jpg

Still unsure? We’ve got you covered.

Meet with a Palomarr expert to review your options. We’ll walk you through how they ranked and why we think certain suppliers are right for you.

Talk with a specialist