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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

oygboseSentire8.99.0VoIP and Network with Security, VoIP and Network without Security, Advanced Threat Protection, Network Analysis and Forensics, Endpoint Prevention, Endpoint Detection and Response, Traditional MSSP, Advanced MSS and MDR, Risk Assessment and Visibility, Identity Management, SIEM, Security Incident Response, Security Analytics, Threat Intelligence, Digital Risk Management, Security Consulting and Services, Cloud Security Infrastructure, Cloud and VoIP TelephonyLarge Enterprise BusinessMid-Market, EnterpriseeSentire is a leading cybersecurity firm specializing in Managed Detection and Response (MDR) services, dedicated to safeguarding organizations against sophisticated cyber threats. With a comprehensive portfolio that includes advanced capabilities such as the Open Extended Detection and Response (XDR) platform, digital forensics, incident response, and exposure management, eSentire empowers businesses with 24/7 proactive protection and rapid threat mitigation. The company leverages cutting-edge technology alongside an elite team of threat hunters, ensuring quick identification and neutralization of threats before they disrupt critical operations. The core competency of eSentire lies in its multi-signal detection approach, which synthesizes data from endpoints, networks, logs, and the cloud, providing unparalleled visibility into a company’s attack surface. The Threat Response Unit (TRU) conducts ongoing threat research and proactive scanning, building defenses against both known and unknown vulnerabilities. The eSentire Cyber Resilience Team acts as an integrated extension of clients' security operations, offering strategic guidance, and delivering customized solutions that align with specific risk profiles and compliance regulations. This adaptive model enables organizations to respond effectively to the rapidly evolving threat landscape while maintaining business continuity. Organizations across diverse industries, including finance, healthcare, retail, and government, trust eSentire to enhance their cybersecurity posture. By leveraging eSentire's expertise, businesses not only improve their defense mechanisms but also achieve peace of mind knowing that their data is protected by a team committed to excellence. With a mission driven by protecting clients and a proven track record of success, eSentire stands as a formidable ally in building cyber resilience in an increasingly perilous digital world.Proactive Threat Intelligence: Unique original research from TRU;Rapid Response Time: 15-minute mean time to contain;Seamless Integration: 300+ technology solutions for existing investmentsManaged Detection and Response, 24/7 Security Operations Center, Elite Threat Hunters, Exposure Management Services, Digital Forensics and Incident Response, Response and Remediation, Extended Detection and Response, Multi-Signal Coverage, Real-Time Threat Intelligence, Automated Threat Disruption, Incident Handling and Escalation, Cyber Risk Advisory Programs, Threat Response Unit, Machine Learning-Based Detection, Security Incident Response Planning, Cyber Resilience Team, 300+ Technology Integrations, MITRE ATT&CK Framework Integration, Threat Advisories and Intelligence Reports, 15-Minute Mean Time to Contain, Incident Response Retainer with 4-Hour SLA, Dedicated Cyber Risk Advisor, Continuous Threat Hunting, Proactive Threat Sweeps, Data Loss Prevention, Cross-Functional Threat Intelligence Team, Cloud Security Posture Management, Vulnerability Management Services, Digital Forensics Technology for Incident Response Limited customization options for client-specific security needs, Advanced threat modeling and simulation capabilities, Comprehensive compliance management tools, Integrated Security Information and Event Management (SIEM) solutions, Native Security Automation and Orchestration features ModerateModerate$$www.esentire.com https://www.palomarr.com/wp-content/uploads/2024/12/supplier-logo-eSentire-01.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-eSentire-01.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-eSentire-02.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-eSentire-03.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-eSentire-04.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-eSentire-05.jpg

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