Skip to main content

I

97% match

Website

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

Learn more

Key differentiators

  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum

Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

za5zmuRackspace Technology9.08.9Data Analytics, Advanced Threat Protection, DDoS Protection, Network Firewall, Endpoint Prevention, Endpoint Detection and Response, WAF and Application Security, Traditional MSSP, Advanced MSS and MDR, Encryption, DLP, Data Privacy, Data Centric Security, Risk Assessment and Visibility, Security Incident Response, Security Analytics, Threat Intelligence, Digital Risk Management, IoT Devices, Security Consulting and Services, Cloud Security Infrastructure, Disaster Recovery, Disaster Recovery as a Service, Backup, Backup as a ServiceLarge Enterprise BusinessMid-Market, EnterpriseRackspace Technology is a pioneering force in managed cloud services, empowering organizations to harness the capabilities of multicloud environments through its extensive suite of solutions, including the Foundry for AI by Rackspace (FAIR). By focusing on outcomes rather than just infrastructure, Rackspace helps businesses integrate and optimize advanced technologies like AI, machine learning, and big data analytics into their operations. With over 25 years of expertise and thousands of certified professionals, their approach enables companies across various industries to maximize their cloud investments and drive innovation in a scalable, secure, and sustainable manner. The company positions itself as a strategic partner in digital transformation, offering focused services in cloud adoption, application modernization, data management, and security. By leveraging powerful alliances with leading cloud providers such as AWS, Azure, and Google Cloud, Rackspace ensures their customers can navigate the complexities of multicloud strategies effectively. Services range from holistic assessments and tailored migration strategies to ongoing management and optimization, enabling organizations to streamline their processes, enhance productivity, and ultimately deliver exceptional customer experiences. Roots in providing cloud technologies uniquely allow Rackspace Technology to serve diverse verticals, including healthcare, finance, and government, with tailored solutions that comply with industry regulations and security standards. Their commitment to a ""Fanatical Experience"" reflects in their dedication to personalized support, ensuring that clients not only adopt but fully realize the potential of modern technologies in achieving their strategic business goals. In an evolving landscape where agility and innovation are paramount, Rackspace stands out as a trusted leader determining effective pathways to the cloud for organizations striving for excellence in their journeys.Outcome-focused approach, not infrastructure-centric;Deep expertise across multiple industry use cases;Robust partnerships with leading tech providersCloud solutions, Application modernization, Data management, Security services, AI and machine learning integration, Multicloud strategies, Automated migration support, 24x7 expert support, Customized cloud migration plans, Performance optimization, Compliance expertise, Elastic Engineering model, Industry-specific solutions, Managed services, Data analytics solutions, Disaster recovery planning, Advanced threat detection, DevOps and CI/CD pipelines, Business intelligence and insights, Scalable infrastructure, Container orchestration, Dedicated support teams, Cloud-native security architecture, Real-time data processing, Integration services, Flexible consumption-based pricing, Technical account management, Education and training programs, Tailored reporting and dashboards Limited on-premises infrastructure options, Enhanced AI-driven automation capabilities, Comprehensive customer success management programs, Advanced analytics and business intelligence integration, Greater emphasis on IoT and edge computing solutions ModerateModerate$$www.rackspace.com https://www.palomarr.com/wp-content/uploads/2025/01/supplier-logo-Rackspace-02.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Rackspace-01.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Rackspace-02.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Rackspace-03.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Rackspace-04.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Rackspace-05.jpg

Still unsure? We’ve got you covered.

Meet with a Palomarr expert to review your options. We’ll walk you through how they ranked and why we think certain suppliers are right for you.

Talk with a specialist