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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

3aw8aaLumen9.09.4Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Advanced Threat Protection, DDoS Protection, Network Firewall, SASE, Web Security, Traditional MSSP, Advanced MSS and MDR, Security Analytics, Threat Intelligence, Security Consulting and Services, Cloud Security Infrastructure, Voice and Video Communication, Messaging and Presence, Cloud and VoIP Telephony, Team Collaboration and Productivity, SD-WAN, POTS Replacement, TEM002C DIA and MPLS, Broadband, Dedicated Fiber, Virtual NetworkLarge Enterprise BusinessSMB, EnterpriseLumen Technologies, formerly known as CenturyLink, is a global telecommunications company that offers a wide range of network, cloud, security, and voice services. They focus on enterprise customers, providing them with tools to connect people, data, and applications. Their network solutions include traditional options like internet access and private lines, as well as more modern solutions like SD-WAN and cloud connectivity.Lumen also offers cloud services, including public cloud, private cloud, and bare metal options. They complement these offerings with security solutions that monitor network activity and protect against threats. Notably, Lumen operates a large global content delivery network (CDN) that helps deliver content quickly and reliably around the world. In short, Lumen is a one-stop shop for businesses that need a comprehensive set of networking, cloud, security, and voice solutions. Their focus on enterprise customers and commitment to innovation make them a key player in the telecommunications industry.Cloud security;Network transformation;Data center connectivityLightweight application framework, Fast routing engine, Elegant syntax, Blade templating engine, Artisan command-line interface, Eloquent ORM, Queueing and broadcasting, Authentication and authorization system, Secure and strong encryption, Events and listeners, Caching system, Error and exception handling, Carbon date and time library, CSRF protection, Middleware support, HTTP request and response handling, Database migration and seeding, Testable codebase, RESTful API support, Real-time broadcasting with Pusher, Authorization gates and policies, File storage and cloud storage, Socialite integration, Localization support, Broadcasting events via WebSockets, Model factory for test data generation, Task scheduling, Pagination and sorting, WebSocket support, Form and validation handlingBuilt-in support for GraphQL, Full-fledged content management system (CMS) features, Advanced caching options, Integration with popular third-party services and APIs, Built-in API documentation generationModerateModerate$$www.lumen.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-Lumen-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Lumen-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Lumen-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Lumen-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Lumen-04.jpg

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