Skip to main content

Permissions

Add user
Done

Start your AI search

AI search
Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

Learn more

Key differentiators

  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum

Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

9u3famGoTo8.98.8Contact Center, CCaaS, IVR and ACD, Digital Only, Digital and Social, Data Analytics, Help Suite and Knowledgebase, Self Service Voice Bot, Training and LMS, DAAS and VPN, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Endpoint Prevention, Endpoint Detection and Response, Encryption, Mobile Security, Voice and Video Communication, Multichannel Communication, Mobile Accessible Office Line, Messaging and Presence, Conference Room and Workspace, Cloud and VoIP Telephony, Team Collaboration and ProductivityLarge Enterprise BusinessSMB, Mid-MarketGoTo is a leading provider of communication and IT management solutions, offering a comprehensive suite of tools designed to enhance business interactions and streamline operations. With a focus on collaboration and remote work capabilities, GoTo empowers organizations to connect and engage with customers seamlessly across various channels. GoTo's product lineup includes GoTo Connect, an all-in-one communication platform that integrates voice calling, video conferencing, and messaging, making it ideal for businesses of all sizes. The GoTo Meeting, Webinar, and Training tools facilitate online meetings and training sessions, featuring capabilities such as breakout rooms and screen sharing. Additionally, GoTo Resolve provides an integrated IT management solution that combines remote monitoring, remote access, and ticketing automation, allowing businesses to proactively manage their IT infrastructure. Security is a priority for GoTo, with compliance to industry standards and advanced features like end-to-end encryption and multifactor authentication. The company offers tailored solutions across various industries, including healthcare, education, and professional services, ensuring that businesses receive specialized tools to meet their unique needs. GoTo's pricing model features multiple tiers, making their services accessible for teams of any size. Integration with popular CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics enhances the user experience and boosts productivity by connecting communication tools directly with customer relationship management systems. Through its commitment to innovation and customer satisfaction, GoTo positions itself as a trusted partner for organizations looking to optimize their communication and IT management capabilities.All-in-one solution;Communication & collaboration;Work from anywhereVoice Calls, HD audio quality, virtual voicemail, customizable auto attendants, call forwarding, queueing, video meetings with up to 250 participants, browser-based access, AI-powered call summaries, real-time sentiment analysis, supervisor alerts, screen sharing, meeting drawing tools, commuter mode, encrypted content sharing, meeting lock, passcode protection, remote support access, automated alerts, patch management, ticketing automation, call monitoring, intelligent routing, advanced reporting, multichannel communication, SMS functionality, integrations with Salesforce, HubSpot, and Microsoft Dynamics, centralized control over Android, iOS, Windows, and macOS devices, banking-grade encryption, easy file transfer capabilities, 24/7 customer supportPresence status, Call recording, Call park, Call whisper, Call bargeModerateModerate$$www.goto.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-GoTo-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-05.jpg

Still unsure? We’ve got you covered.

Meet with a Palomarr expert to review your options. We’ll walk you through how they ranked and why we think certain suppliers are right for you.

Talk with a specialist