Skip to main content

I

97% match

Website

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

Learn more

Key differentiators

  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum

Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

9w8mz18x89.49.2Contact Center, CCaaS, IVR and ACD, Digital Only, Digital and Social, Data Analytics, Self Service Chat/Social Bot, Self Service Voice Bot, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Voice and Video Communication, Multichannel Communication, Messaging and Presence, Conference Room and Workspace, Cloud and VoIP Telephony, Team Collaboration and ProductivityLarge Enterprise BusinessSMB, Mid-Market8x8, Inc. is a leading provider of cloud-based communication solutions, specializing in integrated Software-as-a-Service offerings that encompass voice, video, chat, contact center, and API solutions. Founded in 1987 and headquartered in Sunnyvale, California, 8x8 serves over two million business users globally, providing innovative tools that enhance customer engagement and operational efficiency.The company's flagship offering, the 8x8 XCaaS platform, integrates contact center, unified communications, and communications APIs into a single solution that supports a variety of business communication needs. Key features include AI-powered capabilities for personalized customer experiences, advanced analytics for real-time performance insights, and seamless integration with popular CRM systems like Salesforce and Zendesk. 8x8's solutions also encompass omnichannel messaging, allowing businesses to engage customers through SMS, WhatsApp, and other messaging platforms, as well as video interactions that support remote consultations and customer support. 8x8's value proposition lies in its commitment to security and compliance, with certifications such as ISO 27001 and HIPAA, ensuring that customer data is protected. The platform is designed for reliability, boasting a 99.999 percent uptime SLA and a fault-tolerant architecture that guarantees service continuity. With flexible subscription-based pricing plans tailored to different business sizes and needs, 8x8 enables organizations to enhance their communication strategies while adapting to the increasing demand for digital transformation in the workplace.Natively integrated contact center;Global reach & carrier network;Advanced security & complianceUnlimited calling within 14 countries, Auto Attendant, Call Forwarding, Call Transfer, Call Waiting, Voicemail to Email, HD voice, Call Recording, Virtual Office mobile app, Video Conferencing, Instant Messaging, Team Messaging, SMS, Presence Detection, Single Sign-On, Integration with Microsoft Teams, Integration with Salesforce, Integration with Zendesk, CRM integration, Contact Center Solution, Real-time Analytics, Call Routing, Call Queues, Ring Groups, Call Monitoring, Barge-Monitor-Whisper, Internet Fax, Directory Assistance, Private Chat Rooms, Hot DeskingAdvanced AI-Based Call Transcription, Predictive dialer, Enhanced Spam Call Filtering, Automated Survey and Feedback Collection, Omnichannel Customer EngagementModerateModerate$$www.8x8.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-8x8-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-05.jpg

Still unsure? We’ve got you covered.

Meet with a Palomarr expert to review your options. We’ll walk you through how they ranked and why we think certain suppliers are right for you.

Talk with a specialist