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97% match

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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

clgkjfFive99.59.8Contact Center, CCaaS, IVR and ACD, Digital Only, Digital and Social, Data Analytics, Speech Analytics, Help Suite and Knowledgebase, WFM and WEM, WFM, WEM, Self Service Chat/Social Bot, Self Service Voice Bot, Gamification, Quality Monitoring Automated, Agent Assist Voice Only, Agent Assist All Channels, Training and LMS, Outbound Dialer, Collaboration, UCaaS, Multichannel CommunicationLarge Enterprise BusinessSMB, Mid-Market, EnterpriseFive9 is a leading company in cloud contact center software. They provide businesses with tools to manage customer interactions across various channels, including phone, email, chat, and social media. Their cloud-based system allows companies to ditch traditional on-site solutions and leverage the benefits of scalability and remote work.Founded in 2001, Five9 has been a pioneer in the cloud contact center revolution. They boast a large customer base and facilitate billions of customer interactions annually. Their focus is on providing an exceptional customer experience while boosting agent productivity and overall business results. Five9 accomplishes this by using artificial intelligence (AI) to streamline operations. Their AI features include intelligent routing, which directs customers to the best agent for their needs, and real-time guidance for agents to help them resolve issues efficiently. This combination of features helps businesses create a win-win situation for both customers and agents.Cloud focus: Fast deployment & scalability;AI-powered features: Automation & efficiency;Strong Partner Ecosystem: Global reach & expertiseOmnichannel routing, IVR (Interactive Voice Response), ACD (Automatic Call Distribution), predictive dialer, call scripting, call recording, real-time monitoring, CRM integration, call monitoring and whisper coaching, voice analytics, workforce management, quality management, campaign management, real-time metrics and reporting, skill-based routing, customer callback, text-to-speech, computer telephony integration (CTI), virtual contact center, customer survey, historical reporting, call disposition and wrap-up codes, screen pop-ups, agent desktop, automated outbound dialing, call transfer and conferencing, agent scripting, call blending, skills-based call routing, call queuing and callbackSpeech analytics, Sentiment analysis, Proactive customer engagement, Video chat integration, Sentiment-based routingModerateModerate$$www.five9.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-Five9-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-05.jpg

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