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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

ad6tutNitel8.58.9VoIP and Network with Security, VoIP and Network without Security, Advanced Threat Protection, Network Firewall, SASE, Web Security, Traditional MSSP, Advanced MSS and MDR, Security Consulting and Services, Cloud Security Infrastructure, Cloud and VoIP Telephony, SD-WAN, TEM002C DIA and MPLS, Broadband, Dedicated Fiber, Private Wireless and LTE, Virtual Network, SatelliteLarge Enterprise BusinessMid-Market, EnterpriseNitel is a trailblazer in managed network services, dedicated to simplifying the complexity of digital environments for organizations worldwide. With a global network that spans 190 countries, Nitel employs innovative network-as-a-service (NaaS) solutions that empower businesses to tap into the full potential of cloud technologies while maintaining optimal security and performance. Their award-winning customer experience is complemented by best-in-class support, ensuring that IT teams can manage their networks effortlessly, allowing them to focus on driving business growth. The company's offerings include a broad array of services such as global managed services, secure SD-WAN solutions, and comprehensive SASE (Secure Access Service Edge) infrastructures designed for cloud-first organizations. Nitel’s advanced tools provide unparalleled business intelligence, visibility, and insights, enabling clients to monitor network health and key performance metrics in real time. Their commitment to customer success is evident in their customized project management approaches and dedicated tier-3 technical support, ensuring that solutions are effectively designed, implemented, and maintained. Nitel recognizes that businesses require more than just a network; they need a resilient, secure, and agile digital environment. By offering tailored solutions that cater to various industries such as healthcare, finance, and retail Nitel addresses the specific needs and challenges of its clients while safeguarding sensitive data and supporting operational efficiency. With features like MyNitel, a centralized management portal, and accelerated service delivery options like FasTrack, Nitel is committed to empowering organizations to navigate the complexities of their digital environments with confidence and peace of mind.Award-winning Support Team: 24/7 assistance from tier-3 engineers;Fast Implementation: FasTrack reduces setup to 18-20 days;Comprehensive Global Coverage: Services in 190 countries availableAward-winning customer experience, global managed services, real-time visibility, intelligent tools, global network access, end-to-end service in 190 countries, 24x7x365 support, tier-3 managed service lifecycle support, customer success resources, efficient project management, expedited delivery through FasTrack, global SASE solutions, software-defined routing, zero trust network access, malicious content blocking, threat detection and prevention, cloud access security broker, data loss prevention, managed next-gen firewall, intrusion detection and prevention, private multi-site networks, dedicated internet access, broadband and wireless services, satellite internet solutions, customized reporting capabilities, high-performance private connections, cloud connection service, single online management portal (MyNitel), world-class technical support Advanced automation and analytics capabilities, integrated AI-driven insights for network management, seamless integration with third-party applications, dedicated customer training and onboarding programs, advanced mobile app management solutions ModerateModerate$$www.nitelusa.com https://www.palomarr.com/wp-content/uploads/2024/12/supplier-logo-Nitel-01.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Nitel-01.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Nitel-02.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Nitel-03.jpg https://www.palomarr.com/wp-content/uploads/2024/12/supplier-screenshot-Nitel-04.jpg

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