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97% match

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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

7u6x5bSharpen8.68.4Contact Center, CCaaS, IVR and ACD, Digital Only, Digital and Social, Data Analytics, Self Service Chat/Social Bot, Self Service Voice Bot, Agent Assist Voice Only, Agent Assist All Channels, VoIP and Network with Security, VoIP and Network without Security, Cloud and VoIP TelephonyMedium Sized BusinessSMB, Mid-MarketSharpenCX is a cutting-edge company that specializes in providing businesses with innovative customer experience solutions. With a mission to revolutionize the way organizations interact with their customers, SharpenCX offers a comprehensive suite of tools and services aimed at enhancing customer satisfaction and streamlining communication channels. By combining advanced technology with strategic insights, they empower businesses to deliver exceptional customer experiences, ultimately driving growth and loyalty.At the heart of SharpenCX is their cloud-based contact center software, which offers a unified platform for omnichannel customer interactions. This state-of-the-art software enables businesses to seamlessly manage customer engagements across various channels, including phone calls, live chat, email, and social media. It incorporates features such as intelligent routing, real-time analytics, and automation to ensure efficient and personalized customer interactions. In addition to their cutting-edge software, SharpenCX also offers a range of professional services to help businesses optimize their customer experience strategies. From consulting and implementation to training and support, their team of experts collaborates closely with clients to understand their specific needs and design customized solutions. With their deep industry knowledge and passion for delivering exceptional customer service, SharpenCX stands as a trusted partner for businesses looking to elevate their customer experience to new heights.AI-powered customer interaction analytics;Seamless integration with CRM and helpdesk platforms;Real-time performance monitoring and insightsOmnichannel communication, IVR, Call recording, Predictive dialer, Auto dialer, Virtual queuing, Call routing, Skills-based routing, Call monitoring, Whisper coaching, Call barge-in, Call analytics, Real-time reporting, Historical reporting, Quality management, Performance dashboards, CTI integration, CRM integration, Social media integration, Email integration, SMS integration, Screen pop, Call transfer, Voicemail management, Call scripting, Callback scheduling, Call disposition codes, Auto-attendant, Automatic call distribution, Customizable reportingSpeech analytics, Gamification, Customer satisfaction surveys, Workforce management, Outbound campaign managementModerateModerate$$www.sharpencx.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-sharpen-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-05.jpg

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