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97% match

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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

7u6x5bSharpen8.68.4Contact Center,Data Analytics,Self Service Chat/Social Bot,Self Service Voice Bot,Agent Assist Voice Only,Agent Assist All Channels,Cloud and VoIP Telephony,Outbound Dialer,Outbound Call Reputation,Collaboration,Contact Center with CollaborationMedium Sized BusinessSMB, Mid-MarketSharpen is a cloud-native Contact Center as a Service (CCaaS) provider founded in 2011, focused on transforming customer interactions through AI-powered solutions. The platform is designed primarily for midmarket businesses, offering seamless integration across various communication channels to enhance customer experience and agent efficiency.Sharpen's offerings include a robust suite of tools that support voice, chat, email, and SMS communications. Key features of the platform are its AI-driven customer interaction analytics, real-time performance monitoring, and seamless integration with CRM and helpdesk systems like Salesforce and Zendesk. The platform allows businesses to design personalized workflows without coding, facilitating automation of routine tasks and enhancing customer engagement. With a commitment to 99.999 percent uptime and a risk-free satisfaction guarantee, Sharpen ensures reliability and customer-centric support. The company emphasizes empowering human agents by providing them with comprehensive insights and intuitive interfaces that simplify their daily tasks. Sharpen's integrated analytics capabilities help organizations track customer satisfaction and operational metrics, ultimately driving down total cost of ownership and boosting return on investment. Its focus on user-friendly design and actionable data positions Sharpen as a competitive player in the CCaaS market, delivering exceptional customer experiences while optimizing agent performance and operational efficiency.AI-powered customer interaction analytics;Seamless integration with CRM and helpdesk platforms;Real-time performance monitoring and insightsOmnichannel communication, IVR, Call recording, Predictive dialer, Auto dialer, Virtual queuing, Call routing, Skills-based routing, Call monitoring, Whisper coaching, Call barge-in, Call analytics, Real-time reporting, Historical reporting, Quality management, Performance dashboards, CTI integration, CRM integration, Social media integration, Email integration, SMS integration, Screen pop, Call transfer, Voicemail management, Call scripting, Callback scheduling, Call disposition codes, Auto-attendant, Automatic call distribution, Customizable reportingSpeech analytics, Gamification, Customer satisfaction surveys, Workforce management, Outbound campaign managementModerateModerate$$http://www.sharpencx.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-sharpen-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-05.jpg

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