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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

l17l16Bigleaf8.59.0VoIP and Network with Security, VoIP and Network without Security, Network Analysis and Forensics, Disaster Recovery, Disaster Recovery as a Service, Cloud and VoIP Telephony, SD-WAN, Private Wireless and LTE, Virtual NetworkLarge Enterprise BusinessMid-Market, EnterpriseBigleaf Networks is a leading provider of cloud-based connectivity solutions, focusing on enhancing internet performance and operational productivity for businesses. Their innovative SD-WAN technology unifies network optimization, providing seamless management of multiple internet service providers, including major carriers like Verizon, T-Mobile, and AT&T. This approach supports a wireless-first strategy that prioritizes application responsiveness and minimizes downtime, making Bigleaf an exceptional choice for organizations that rely on cloud applications. With features like day-one 5G connectivity and an intuitive management dashboard, Bigleaf is tailored to meet the ever-evolving demands of modern enterprises.One of Bigleaf's core offerings is its comprehensive 24/7 support service, known as Connect Care, which ensures clients receive immediate assistance whenever needed. This commitment to quality customer support is complemented by a strong track record of uptime performance, boasting impressive metrics like thousands of successful traffic reroutes and QoS adaptations. Bigleaf’s plug-and-play technology simplifies installation and minimizes reliance on on-site IT teams, allowing organizations to focus on their core operations rather than network management. This ease of use, combined with robust features, positions Bigleaf as a reliable partner for businesses across various sectors, including healthcare, finance, and retail. As Bigleaf continues to grow, it remains well-positioned to capitalize on the expanding SD-WAN market, driven by the increasing demand for cloud adoption and remote work solutions. While the company faces competition from larger players, its unique offerings, especially in terms of customer service and 5G integration, provide distinctive advantages. By embracing ongoing innovation and forging strategic partnerships, Bigleaf is set to enhance its market presence and drive further success in delivering optimized connectivity solutions to businesses across the globe.Unique plug-and-play simplicity for rapid deployment;Always-on connectivity with intelligent failover;Comprehensive 24/7 support ensures constant uptimeUnified Connectivity, Maximum Efficiency, Wireless First Approach, Certified Across Major Carriers, Improved Cloud Application Performance, Simplified IT Management, Increased Uptime, Operational Resilience, Plug-and-Play Deployment, Intelligent Failover, Unbelievably Intuitive Management Dashboard, Comprehensive Global Views, Enhanced Analytics, Real-time Metrics, Day One 5G Connectivity, Network Management Simplified, Automatic Redundancy, Traffic Performance Data, Bi-directional Circuit Monitoring, Dynamic Quality of Service (QoS), Multi-tenant Dashboard, Configurable Alerts, Troubleshooting Tools, Reliable Internet Service, 24/7 Technical Support, Cloud Access Network, Support for Multiple ISPs, Risk Monitoring, Seamless Integration, Out-of-the-box SolutionsHybrid network support, Advanced security features, Global presence with wider reach, Extensive research and development resources, Customizable service level agreementsModerateModerate$$www.bigleaf.nethttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-Bigleaf-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-screenshot-Bigleaf-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-screenshot-Bigleaf-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-screenshot-Bigleaf-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-screenshot-Bigleaf-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-screenshot-Bigleaf-05.jpg

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