Skip to main content

I

97% match

Website

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

Learn more

Key differentiators

  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum
  • Lorem ipsum

Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

0jg96dNextiva9.39.2Contact Center, CCaaS, IVR and ACD, Digital Only, Digital and Social, Data Analytics, Speech Analytics, Help Suite and Knowledgebase, WFM and WEM, WFM, WEM, Self Service Chat/Social Bot, Self Service Voice Bot, Outbound Dialer, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, DLP, Voice and Video Communication, Multichannel Communication, Mobile Accessible Office Line, Messaging and Presence, Cloud and VoIP Telephony, Team Collaboration and Productivity, PCIMedium Sized BusinessSMB, Mid-MarketNextiva is a trailblazer in the world of business communications, offering an innovative suite of cloud-based solutions designed to enhance connectivity and productivity for organizations of all sizes. Founded in 2006 and based in Scottsdale, Arizona, Nextiva has swiftly emerged as a leader in the Voice over Internet Protocol (VoIP) industry, helping businesses transition from traditional phone systems to robust, scalable, and reliable communication platforms. Their award-winning technology integrates voice, video, and instant messaging, providing a comprehensive and seamless experience tailored to modern business needs.What sets Nextiva apart is its commitment to delivering unrivaled customer service and support, known as ""Amazing Service."" The company has built its reputation on a customer-centric philosophy, ensuring that clients receive prompt, effective assistance whenever required. This dedication to customer satisfaction is complemented by an intuitive user interface and meticulously designed products that make complex communication tasks simpler and more efficient. From small startups to large enterprises, Nextiva's services are designed to scale with the needs of its clients, making it a versatile solution across different industries and operational scales. Beyond just providing communication tools, Nextiva is pioneering the integration of artificial intelligence and data analytics in its service offering. With the NextOS platform, companies can harness valuable insights and improve decision-making processes, driven by real data and KPIs.Unified communications platform integration;Advanced AI-powered communication tools;Superior customer support serviceUnified Communications, VoIP calling, Auto-attendant, Call forwarding, Call recording, Conferencing, Team messaging, SMS and MMS, Virtual faxing, Mobile app integration, CRM integration, Real-time analytics, Call queuing, Call screening, Voicemail-to-email transcription, Video calling, Presence indicators, Call whisper, Do Not Disturb, Call parking, Call blocking, Call analytics, Call center solutions, Interactive Voice Response (IVR), Call routing, Multi-level IVR, Call transfer, Call hold, Call waitingAdvanced call analytics and reporting, Social media integration, Automated appointment scheduling, Integration with popular project management tools, AI-powered virtual assistantModerateModerate$$www.nextiva.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-Nextiva-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-05.jpg

Still unsure? We’ve got you covered.

Meet with a Palomarr expert to review your options. We’ll walk you through how they ranked and why we think certain suppliers are right for you.

Talk with a specialist