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Outbound call compliance Gamification for customer service Outsourcing services

I

97% match

Website

dialpad.com

A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

ri5468AT&T9.09.2Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Advanced Threat Protection, DDoS Protection, DNS Security, Network Firewall, Endpoint Prevention, Mobile Security, IoT Devices, Voice and Video Communication, Multichannel Communication, Mobile Accessible Office Line, Messaging and Presence, Cloud and VoIP Telephony, SD-WAN, Managed WiFi, POTS Replacement, Broadband, Dedicated Fiber, Private Wireless and LTE, SatelliteLarge Enterprise BusinessSMB, EnterpriseAT&T is a leading telecommunications and technology company that specializes in providing a wide range of services across consumer and business markets. The company offers advanced wireless and internet solutions, including 5G technology and fiber connectivity, enabling seamless communication and high-speed internet access. With a commitment to reliability and security, AT&T caters to businesses of all sizes, offering tailored solutions including networking services, voice and collaboration tools, cybersecurity measures, and Internet of Things (IoT) technologies.The company's focus on delivering innovative solutions has led to the development of its extensive fiber and wireless network infrastructure. AT&T is investing heavily in expanding its fiber footprint to serve both urban and rural areas, significantly enhancing internet speeds and connectivity for customers. Promotions like the AT&T Guarantee provide additional reassurance to businesses, ensuring commitments for uptime and service responsiveness, thereby fostering trust and dependability. AT&T's growing portfolio also includes specialized offerings for critical sectors such as healthcare, public safety, and government, amplifying its role as a key partner for transformational change in these industries. With its historical roots in the telecommunications industry, AT&T benefits from strong brand recognition and a diversified customer base. However, the company faces significant challenges, including high levels of debt and increasing competition from aggressive market players. As AT&T continues to navigate the evolving landscape of connectivity services, it must also prioritize innovation and operational efficiency to sustain its growth trajectory, capitalize on new market opportunities, and address shifting customer demands. Furthermore, its focus on enhancing customer experience, especially in areas like customer support and service delivery, remains critical in a dynamic and increasingly competitive business environment.AT&T Guarantee for Network Reliability;Built-in Cybersecurity with Dynamic Defense;Flexible 5G and Fiber Internet SolutionsWireless services, Cybersecurity solutions, Fiber internet, Dedicated internet, Wireless internet, Ethernet services, SD-WAN services, Voice over IP (VoIP) solutions, Office@Hand collaboration suite, IP-Toll-Free service, Internet of Things (IoT) solutions, Vehicle connectivity, Asset management platforms, Reliable in-office 5G, AT&T Internet Air for Business, 30-day risk-free satisfaction guarantee, AT&T Business Fiber with early termination fee coverage, The AT&T Guarantee for network reliability, Dedicated expert support for business consultations, Custom solutions for different industries, 5G network integration, Multi-Access Edge Computing solutions, Managed internet backup services, Cloud services for enterprise applications, Advanced mobile security with ActiveArmor, Unlimited international texting, Local and nationwide coverage, Advanced analytics and reporting capabilities, Solutions for small, medium, and large enterprises, Comprehensive support for public safety communicationsLimited international coverage for some plans, Higher latency in certain 5G networks compared to competitors, Fewer advanced home automation or smart home integration options, Less competitive pricing on basic plans compared to MVNOs, Limited options for customizable mobile plans or family sharing discountsModerateModerate$$www.att.comhttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-logo-ATT-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-ATT-01.jpghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-ATT-02.jpghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-ATT-03.jpghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-ATT-04.jpghttps://www.palomarr.com/wp-content/uploads/2025/04/supplier-screenshot-ATT-05.jpg

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