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97% match

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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.

This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.

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Key differentiators

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Capabilities

8.6

Innovation

9.1

Easy support

Easy ease of implementation

Low cost $

6uqeznZoom9.59.5Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without Security, Voice and Video Communication, Multichannel Communication, Mobile Accessible Office Line, Messaging and Presence, Conference Room and Workspace, Cloud and VoIP Telephony, Team Collaboration and ProductivityLarge Enterprise BusinessSMB, EnterpriseZoom is a leading video conferencing and online communication platform that enables individuals and organizations to connect, collaborate, and communicate seamlessly. Founded in 2011, Zoom has quickly risen in popularity and is now used by millions of people worldwide. The company offers a comprehensive suite of audio and video conferencing tools, including screen sharing, chat, and webinar capabilities, making it a versatile solution for both personal and professional needs.What sets Zoom apart is its user-friendly interface and high-quality video and audio performance. With its reliable and stable connections, Zoom has become the go-to platform for remote meetings, virtual classrooms, and social gatherings. The platform's flexibility allows participants to join meetings from a wide range of devices, including smartphones, tablets, and computers, enhancing accessibility and convenience. In addition to its core video conferencing functionality, Zoom offers a variety of features and integrations to enhance the user experience. These include virtual background options, breakout rooms for smaller group discussions, and integration with other platforms such as Slack and Microsoft Teams. With its emphasis on simplicity, reliability, and a wide range of features, Zoom has become an essential tool for individuals, businesses, and educational institutions seeking effective and easy-to-use online communication solutions.Simple and intuitive user interface;High-quality video and audio performance;Reliable and stable connectionScreen sharing, Video conferencing, HD video and voice, Breakout rooms, Recording and transcription, Virtual backgrounds, Chat, Webinar capabilities, Polling, Hand-raising, Participant management, Waiting rooms, Multi-platform support, Remote control, Annotation, Whiteboarding, Reactions, Live streaming, Integration with other tools, Scheduling and calendar integration, Personal meeting ID, Waiting room, File sharing, Phone call-in, Private and group chat, In-meeting chat, End-to-end encryption, Two-factor authentication, Admin controls, Reporting and analyticsSocial media monitoring and engagement, Speech analytics, Predictive dialer, Predictive analytics, Sentiment analysisModerateModerate$$www.zoom.ushttps://www.palomarr.com/wp-content/uploads/2024/12/supplier-logo-zoom-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Zoom-10.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Zoom-11.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Zoom-12.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Zoom-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Zoom-05.jpg

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