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Contact centerA contact center ACD, or Automatic Call Distributor, is a software system used in call centers to efficiently route incoming calls. It acts like a traffic director, automatically sending calls to available agents based on pre-set rules.These rules can be simple, like distributing calls evenly, or more complex, considering factors like agent skills and caller needs. By ensuring callers reach the right agent quickly, ACD improves customer satisfaction and agent efficiency.Without WFM619922844
wuji51Zoom Contact Center7.67.8IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaSLarge Enterprise BusinessThe typical customer size for Zoom Contact Center ranges from small businesses to large enterprises, with a focus on organizations that require scalable and customizable call center solutions.Zoom Contact Center is a leading provider of comprehensive customer service solutions for businesses of all sizes. With their state-of-the-art technology and highly skilled team of customer service representatives, Zoom Contact Center helps companies efficiently handle their customer interactions and enhance their overall customer experience. Whether it's answering inquiries, resolving issues, or managing sales calls, Zoom Contact Center offers tailored solutions to meet the specific needs of each client.At Zoom Contact Center, the focus is on delivering exceptional customer service. They understand that positive customer interactions are crucial for the success of any business, which is why they prioritize a customer-centric approach. Their team of experienced professionals undergoes rigorous training to ensure that they possess the necessary skills and knowledge to represent their clients' brands effectively. They are equipped with the latest communication tools to handle interactions via phone, email, chat, social media, or any other preferred channel.
What sets Zoom Contact Center apart is their commitment to continuous improvement. They closely monitor customer interactions, gather feedback, and analyze data to identify areas for enhancement. This enables them to proactively address any issues and implement strategies to consistently deliver top-notch customer service. Client satisfaction is at the core of Zoom Contact Center's values, and they strive to build long-lasting partnerships by consistently exceeding their expectations.Advanced AI-powered analytics for customer insights;Seamless integration with leading CRM platforms;Scalable cloud-based solution for remote teamsInbound call routing, Outbound call routing, IVR (Interactive Voice Response), Call recording, Call monitoring, Call whispering, Call barge-in, Automatic Call Distributor (ACD), Skill-based routing, Queue management, Call analytics, Real-time reporting, Agent performance tracking, Predictive dialing, Power dialing, Preview dialing, Call scripting, Call transfer, Call conferencing, Call history, Call queuing, Call prioritization, Call disposition codes, Call back scheduling, CRM integration, Voicemail transcription, Auto attendant, Call forwarding, Call blocking, Call maskingSocial media monitoring and engagement, Speech analytics, Predictive dialer, Predictive analytics, Sentiment analysisEasyEasy$$www.zoom.ushttps://www.palomarr.com/wp-content/uploads/2024/12/supplier-logo-zoomcx-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ZoomCX-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ZoomCX-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ZoomCX-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ZoomCX-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ZoomCX-05.jpg
kj64biDialpad9.79.7IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaSMedium Sized BusinessDialpad caters to companies with 50-200 employees, so it targets small and medium-sized businesses.Dialpad is a cloud-based business communication platform that offers a suite of features designed to streamline communication for businesses of all sizes. Their platform integrates voice calls, messaging, video conferencing, and contact center management into a single, user-friendly application. This allows teams to collaborate and connect with clients and colleagues seamlessly, regardless of location.Dialpad leverages artificial intelligence (AI) to enhance the user experience. For example, their AI features can analyze call sentiment, provide real-time coaching for sales calls, and even transcribe video meetings. These features aim to improve communication effectiveness and overall business productivity.
Dialpad is available as a mobile app for iOS and Android devices, making it easy for users to stay connected on the go. They are also recognized for their user-friendly interface and competitive pricing, making them a popular choice for businesses seeking a modern and affordable communication solution.Cloud-based phone system;AI-powered call coaching;Integrates with business toolsVoice calling, Video conferencing, Messaging, Voicemail transcription, Call recording, Call analytics, Spam prevention, AI-powered insights, Call routing, Auto-attendant, CRM integration, Contact management, Mobile app, Desktop app, Web-based app, Screen sharing, File sharing, Call queuing, Business SMS, International calling, Custom hold music, Integrations with Google Workspace, Integrations with Microsoft 365, Virtual faxing, Click-to-dial, Real-time transcriptions, Multi-level IVR, Call transfer, Hold and resume calls, Do not disturb modeAdvanced omnichannel support, In-depth customer journey analytics, Enhanced social media integrations, Built-in customer surveys and feedback tools, Predictive dialerEasyEasy$www.dialpad.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-Dialpad-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Dialpad-10.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Dialpad-11.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Dialpad-12.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Dialpad-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Dialpad-05.jpg
84vzs8NICE CXone9.69.8IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Outbound Dialer, WFM and WEM, WFM, WEM, Agent Assist All Channels, Self Service Chat/Social Bot, Self Service Voice Bot, Quality Monitoring Automated, Agent Assist Voice Only, Agent Assist All Channels, Digital Only, Digital and SocialLarge Enterprise BusinessNICE CXone targets businesses of all sizes, from nimble startups to established enterprises, seeking to improve their customer experience.NICE CXone is a cloud-based customer experience (CX) platform designed to transform the way businesses interact with their customers. It extends far beyond simply managing calls; it acts as a comprehensive suite that integrates various communication channels, workforce management tools, and even artificial intelligence (AI). This powerful combination empowers businesses to deliver a seamless and personalized customer experience across all touchpoints, from phone calls and emails to web chats and social media.Imagine a central hub that unifies all your customer interactions. NICE CXone acts as that hub, allowing businesses to manage all customer inquiries and requests through a single platform. This streamlines operations and ensures a consistent experience for customers, regardless of how they choose to interact with your company. Additionally, NICE CXone leverages AI to automate tasks, personalize interactions, and gain valuable customer insights. By automating repetitive tasks, agents are freed up to focus on more complex issues, and AI-powered chatbots can provide 24/7 customer support. This not only improves customer satisfaction but also boosts agent productivity.
Built on a secure, scalable cloud architecture, NICE CXone is accessible from anywhere with an internet connection. This eliminates the need for expensive on-site hardware and simplifies IT management. Furthermore, the platform boasts an intuitive design that simplifies configuration and use, even for non-technical users. NICE CXone caters to businesses of all sizes, offering a modular approach that allows companies to pick and choose the features they need to create a customized solution. This ensures businesses get the most out of the platform without paying for unnecessary features.Strong platform with rich features including WFM and QA;Robust 3rd party app store with approved integrations;Large, fast moving development roadmapAutomated dialing, Call recording, Workforce optimization, Quality management, Voice analytics, IVR, Predictive dialing, Call routing, Customer surveys, Social media integration, Real-time reporting, Predictive behavioral routing, Speech analytics, Omnichannel routing, Email management, Chat messaging, Call scripting, Performance management, Agent coaching, Interaction analytics, Screen recording, Sentiment analysis, Intelligent routing, Callback scheduling, Customer journey analytics, Customer feedback management, Real-time monitoring, Unified agent desktop, Virtual queuingGamification, Robotic Process Automation (RPA), Video chat integration, CRM, Social media listening and monitoringEasyModerate$$$www.nice.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-NICECXone-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-NiceCXone-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-NiceCXone-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-NiceCXone-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-NiceCXone-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-NiceCXone-05.jpg
7u6x5bSharpen7.38.6IVR and ACD, CCaaS, Contact Center, Outbound Dialer, Collaboration, UCaaSMedium Sized BusinessSharpenCX typically serves small to medium-sized businesses as their customers.SharpenCX is a cutting-edge company that specializes in providing businesses with innovative customer experience solutions. With a mission to revolutionize the way organizations interact with their customers, SharpenCX offers a comprehensive suite of tools and services aimed at enhancing customer satisfaction and streamlining communication channels. By combining advanced technology with strategic insights, they empower businesses to deliver exceptional customer experiences, ultimately driving growth and loyalty.At the heart of SharpenCX is their cloud-based contact center software, which offers a unified platform for omnichannel customer interactions. This state-of-the-art software enables businesses to seamlessly manage customer engagements across various channels, including phone calls, live chat, email, and social media. It incorporates features such as intelligent routing, real-time analytics, and automation to ensure efficient and personalized customer interactions.
In addition to their cutting-edge software, SharpenCX also offers a range of professional services to help businesses optimize their customer experience strategies. From consulting and implementation to training and support, their team of experts collaborates closely with clients to understand their specific needs and design customized solutions. With their deep industry knowledge and passion for delivering exceptional customer service, SharpenCX stands as a trusted partner for businesses looking to elevate their customer experience to new heights.AI-powered customer interaction analytics;Seamless integration with CRM and helpdesk platforms;Real-time performance monitoring and insightsOmnichannel communication, IVR, Call recording, Predictive dialer, Auto dialer, Virtual queuing, Call routing, Skills-based routing, Call monitoring, Whisper coaching, Call barge-in, Call analytics, Real-time reporting, Historical reporting, Quality management, Performance dashboards, CTI integration, CRM integration, Social media integration, Email integration, SMS integration, Screen pop, Call transfer, Voicemail management, Call scripting, Callback scheduling, Call disposition codes, Auto-attendant, Automatic call distribution, Customizable reportingSpeech analytics, Gamification, Customer satisfaction surveys, Workforce management, Outbound campaign managementModerateModerate$$www.sharpencx.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-sharpen-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SharpenCX-05.jpg
p4gxufGenesys9.39.6IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Outbound Dialer, WFM and WEM, WFM, WEM, Agent Assist All Channels, Self Service Chat/Social Bot, Self Service Voice Bot, Quality Monitoring Automated, Agent Assist Voice Only, Agent Assist All Channels, Digital Only, Digital and SocialLarge Enterprise BusinessGenesys Cloud caters to a wide range of businesses, from small and medium-sized businesses (SMB) to large enterprises.Genesys Cloud is a cloud-based software platform designed to revolutionize the way businesses handle customer interactions. Billed as the world's leading experience orchestration platform, it goes beyond simply managing calls. Genesys Cloud offers a comprehensive suite of tools that integrate various communication channels, workforce management, and even artificial intelligence. This allows companies to provide a seamless and personalized customer experience across all touchpoints, from phone calls and emails to web chats and social media.The platform itself is built on a modern, cloud-based architecture. This means it's scalable and secure, accessible from anywhere with an internet connection, and requires minimal on-site IT support. Genesys Cloud boasts an intuitive design that simplifies configuration and use, even for non-technical users. Additionally, the platform is built with a modular approach, allowing businesses to pick and choose the features they need to create a customized solution. This composable design ensures businesses aren't stuck with unnecessary features and can adapt the platform to their specific needs.
In essence, Genesys Cloud empowers businesses to deliver exceptional customer service. By unifying communication channels, streamlining agent workflows, and leveraging AI for automation and personalization, Genesys Cloud helps businesses create a frictionless customer journey, improve agent productivity, and ultimately, achieve better business outcomes.Strong platform with rich features including WFM and QA;Robust 3rd party app store with approved integrations;Large, fast moving development roadmapOmnichannel support, Call routing, IVR (Interactive Voice Response), Analytics and reporting, CRM integration, Call recording and monitoring, Quality monitoring, Workforce management, Predictive dialing, Voicemail, Customer interaction history, Real-time agent monitoring, Skill-based routing, Agent scripting, Speech analytics, Desktop integration, Web chat, Email management, Social media integration, SMS/text messaging, Real-time metrics and dashboards, Call queuing, Automatic call distribution, Remote agent support, Outbound campaign management, Call conferencing, Call transfer, Call whispering, Call barging, Call routing based on customer profilesAdvanced customer journey analytics, Video chat support, Gamification features, Predictive analytics, Advanced sentiment analysisEasyModerate$$www.genesys.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-Genesys-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Genesys-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Genesys-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Genesys-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Genesys-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Genesys-05.jpg
nc9rllSprinklr9.48.4IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Outbound Dialer, WFM and WEM, WFM, WEM, Agent Assist All Channels, Self Service Chat/Social Bot, Self Service Voice Bot, Quality Monitoring Automated, Agent Assist Voice Only, Agent Assist All Channels, Digital Only, Digital and Social, Wallboards, Help Suite and Knowledgebase, Speech AnalyticsLarge Enterprise BusinessThe typical customer size for Sprinklr varies from medium to enterprise-level companies.Sprinklr is a leading customer experience management platform that helps businesses manage and optimize their interactions with customers across various social media platforms. With its comprehensive suite of tools and features, Sprinklr enables organizations to provide personalized and seamless customer experiences, enhance brand reputation, and drive customer loyalty. By providing a centralized platform to monitor, analyze, and engage with customers, Sprinklr empowers businesses to make data-driven decisions that improve customer satisfaction and drive business growth.One of the key strengths of Sprinklr is its ability to streamline customer service operations across multiple social media channels. With its advanced listening capabilities, businesses can monitor what customers are saying about their brand, products, and services in real-time. This allows them to respond promptly to customer queries, concerns, or complaints, ensuring a high level of customer satisfaction and reducing the risk of negative brand perception.
Additionally, Sprinklr offers powerful analytics and reporting tools that enable businesses to gain valuable insights into customer trends, preferences, and sentiment. By analyzing data from customer interactions, businesses can identify areas for improvement and proactively address customer needs, ultimately enhancing their overall customer experience. This data-driven approach also enables organizations to measure the impact of their customer service efforts, identify opportunities for growth, and optimize their social media strategies.Comprehensive platform with end-to-end solution;Advanced analytics and reporting capabilities;Seamless integration with multiple social media platformsSocial listening, Content planning and calendaring, Content creation and publishing, Social media management, Social media analytics, Audience segmentation, Influencer identification and management, Social customer care, Crisis management, Social media advertising, Paid media management, Social media listening and monitoring, Brand reputation management, Trend analysis, Competitive analysis, Campaign management, Workflow automation, Team collaboration, Reporting and analytics, Sentiment analysis, Message tagging and categorization, Real-time monitoring, Post scheduling, Audience engagement tracking, Social media listening across multiple platforms, Multi-language support, Mobile app, Data integration, Customizable reporting, Social media benchmarkingWhiteboard collaboration, Polls and surveys, Webinar functionality, Breakout rooms, Advanced meeting controlsModerateModerate$$www.sprinklr.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-sprinklr-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Sprinklr-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Sprinklr-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Sprinklr-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Sprinklr-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Sprinklr-05.jpg
clgkjfFive99.99.3IVR and ACD, CCaaS, Contact Center, Outbound Dialer, Self Service Chat/Social Bot, Self Service Voice BotLarge Enterprise BusinessFive9 caters to a wide range of businesses, from small and medium-sized businesses (SMB) to large enterprises.Five9 is a leading company in cloud contact center software. They provide businesses with tools to manage customer interactions across various channels, including phone, email, chat, and social media. Their cloud-based system allows companies to ditch traditional on-site solutions and leverage the benefits of scalability and remote work.Founded in 2001, Five9 has been a pioneer in the cloud contact center revolution. They boast a large customer base and facilitate billions of customer interactions annually. Their focus is on providing an exceptional customer experience while boosting agent productivity and overall business results.
Five9 accomplishes this by using artificial intelligence (AI) to streamline operations. Their AI features include intelligent routing, which directs customers to the best agent for their needs, and real-time guidance for agents to help them resolve issues efficiently. This combination of features helps businesses create a win-win situation for both customers and agents.Cloud focus: Fast deployment & scalability;AI-powered features: Automation & efficiency;Strong Partner Ecosystem: Global reach & expertiseOmnichannel routing, IVR (Interactive Voice Response), ACD (Automatic Call Distribution), predictive dialer, call scripting, call recording, real-time monitoring, CRM integration, call monitoring and whisper coaching, voice analytics, workforce management, quality management, campaign management, real-time metrics and reporting, skill-based routing, customer callback, text-to-speech, computer telephony integration (CTI), virtual contact center, customer survey, historical reporting, call disposition and wrap-up codes, screen pop-ups, agent desktop, automated outbound dialing, call transfer and conferencing, agent scripting, call blending, skills-based call routing, call queuing and callbackSpeech analytics, Sentiment analysis, Proactive customer engagement, Video chat integration, Sentiment-based routingEasyModerate$$$www.five9.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-Five9-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Five9-05.jpg
aysmbaTalkdesk9.89.4IVR and ACD, CCaaS, Contact Center, Outbound DialerLarge Enterprise BusinessThe typical customer size for Talkdesk includes a wide range of businesses, encompassing small and mid-sized enterprises (SMBs) to large, enterprise-class organizations across various industries.Talkdesk is a leading AI-powered cloud contact center platform designed to transform customer engagement experiences across various industries. By streamlining communication channels and leveraging advanced generative AI technologies, Talkdesk empowers organizations to deliver real-time, personalized service to their customers. With their solutions aimed at enhancing operational efficiencies and significantly reducing costs, businesses can focus on fostering strong customer relationships while improving their bottom line.At the core of Talkdesk's success is its purpose-built industry solutions that utilize AI to automate customer self-service, improve workforce management, and enhance agent performance. Talkdesk Navigator, for instance, enables organizations to replace traditional IVR menus with conversational AI, allowing customers to express their needs naturally. This not only optimizes customer interaction pathways but also provides agents with precise, context-aware support during live conversations, making it easier to resolve inquiries quickly and effectively.
Recognized as a leader in customer experience by reputable organizations such as G2 and Forbes, Talkdesk continues to innovate in the contact center space. With over 30 security certifications and a scalable cloud infrastructure, Talkdesk is committed to providing reliable and secure services for businesses of all sizes. Their extensive partnerships and seamless integrations with popular CRM systems such as Salesforce and Zendesk further enhance their offerings, making Talkdesk an ideal solution for organizations seeking to deliver exceptional customer service and drive business growth.AI-driven, low-code customization tools;Industry-specific solutions for unique needs;Seamless omnichannel integration across platformsAI-powered customer experience platform, Seamless omnichannel engagement, Industry-specific cloud contact center solutions, Proactive outbound engagement, Intelligent self-service options, Workforce engagement management, Real-time customer experience analytics, Low-code and no-code customization, Automated interaction summaries, Live agent escalation capabilities, Customizable reporting and dashboards, Built-in AI guidance for agents, Automated compliance monitoring, Integration with popular CRM systems, Multiple language support for customer interactions, Business continuity management features, Voice biometrics for customer authentication, Global communications network with high reliability, Full integration with collaboration tools, Enhanced knowledge management for agents, Automated quality management assistance, Mobile agent capabilities, Context-aware recommendation systems, Customer feedback system, Fast onboarding process for new agents, AI-driven performance management tools, Customizable IVR and call routing, Pre-built industry workflows and automations, Extensive integration options with third-party applicationsLimited support for advanced AI-driven forecasting, More comprehensive training and onboarding resources, Greater customization options for user interfaces, Enhanced self-service analytics capabilities, Broader ecosystem of third-party app integrationsEasyModerate$$www.talkdesk.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-talkdesk-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-talkdesk-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-talkdesk-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-talkdesk-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-talkdesk-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-talkdesk-05.jpg
082hseVonage8.47.5IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaSLarge Enterprise BusinessThe typical customer size for Vonage is small to medium-sized businesses.Vonage is a leading telecommunications company that offers a wide range of communication solutions to both individuals and businesses. With a strong focus on Voice over Internet Protocol (VoIP) technology, Vonage enables its customers to make and receive voice calls over the internet rather than traditional phone lines. Founded in 2001, Vonage initially gained popularity as a pioneer in the residential VoIP market, allowing users to make cheap or even free long-distance and international calls. Over the years, the company has expanded its offerings to include business phone systems, virtual numbers, messaging services, and cloud contact centers.Catering to both residential and business markets, Vonage provides its customers with innovative and cost-effective communication solutions that seamlessly integrate voice, video, messaging, and collaboration tools. These services are delivered through Vonage's cloud communications platform, which allows users to access their communication tools from anywhere with an internet connection. Vonage's business phone systems provide advanced features such as call routing, conferencing, and voicemail transcription, empowering businesses of all sizes to enhance their productivity and streamline their communication processes.
Vonage's commitment to innovation and customer satisfaction has earned the company a strong reputation in the telecommunications industry. With millions of residential and business customers around the world, Vonage continues to evolve its offerings and develop new technologies to meet the evolving communication needs of its users. Whether it's for personal or professional use, Vonage provides reliable and flexible communication solutions that make connecting with others easy and affordable.Cloud-based communication solutions for businesses;Extensive integrations with essential business tools;International calling and messaging capabilitiesAutomatic call distribution, Call queuing, Call routing, Interactive voice response (IVR), Skills-based routing, CRM integration, Call recording, Whisper coaching, Call monitoring, Quality management, Real-time analytics, Historical reporting, Customizable dashboards, Automatic outbound dialing, Predictive dialer, Power dialer, Progressive dialer, Click-to-call, Caller ID, Call transfer, Voice messaging, Digital fax, Call conferencing, Call barging, Call whispering, Call analytics, Call tagging, Call disposition codes, Call scripting, Call metricsAdvanced workforce management, Gamification features, Screen sharing, Automatic speech recognition, Video conferencingModerateModerate$$www.vonage.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-Vonage-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Vonage-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Vonage-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Vonage-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Vonage-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Vonage-05.jpg
9w8mz18x88.78.7IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Outbound DialerLarge Enterprise Business8x8's customer base leans towards small and medium businesses, typically ranging from 50 to 1000 employees.8x8 is a company offering cloud-based communication solutions for businesses. Their services include voice calls, contact centers, video conferencing, mobile applications, and chat functionalities, all accessible through a unified platform. This allows various teams within a company to collaborate and communicate efficiently. 8x8 prides itself on its global reach and reliability, with data centers spread across the world and a guaranteed uptime rate. Their services are designed to improve customer experience and keep employees engaged.Founded in 1987, 8x8 has been a major player in the Voice over IP (VoIP) industry for over three decades. They have recently acquired Jitsi, a popular video conferencing platform, further expanding their communication toolkit. 8x8 offers 24/7 customer support and caters to businesses of all sizes, from small startups to large corporations.Natively integrated contact center;Global reach & carrier network;Advanced security & complianceUnlimited calling within 14 countries, Auto Attendant, Call Forwarding, Call Transfer, Call Waiting, Voicemail to Email, HD voice, Call Recording, Virtual Office mobile app, Video Conferencing, Instant Messaging, Team Messaging, SMS, Presence Detection, Single Sign-On, Integration with Microsoft Teams, Integration with Salesforce, Integration with Zendesk, CRM integration, Contact Center Solution, Real-time Analytics, Call Routing, Call Queues, Ring Groups, Call Monitoring, Barge-Monitor-Whisper, Internet Fax, Directory Assistance, Private Chat Rooms, Hot DeskingAdvanced AI-Based Call Transcription, Predictive dialer, Enhanced Spam Call Filtering, Automated Survey and Feedback Collection, Omnichannel Customer EngagementEasyModerate$$www.8x8.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-8x8-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-8x8-05.jpg
0jg96dNextiva9.59.5VoIP and Network without Security, UCaaS, Collaboration, IVR and ACD, CCaaS, Contact Center, PCIMedium Sized BusinessNextiva typically serves small to medium-sized businesses looking for comprehensive VoIP and communication solutions.Nextiva is a trailblazer in the world of business communications, offering an innovative suite of cloud-based solutions designed to enhance connectivity and productivity for organizations of all sizes. Founded in 2006 and based in Scottsdale, Arizona, Nextiva has swiftly emerged as a leader in the Voice over Internet Protocol (VoIP) industry, helping businesses transition from traditional phone systems to robust, scalable, and reliable communication platforms. Their award-winning technology integrates voice, video, and instant messaging, providing a comprehensive and seamless experience tailored to modern business needs.What sets Nextiva apart is its commitment to delivering unrivaled customer service and support, known as ""Amazing Service."" The company has built its reputation on a customer-centric philosophy, ensuring that clients receive prompt, effective assistance whenever required. This dedication to customer satisfaction is complemented by an intuitive user interface and meticulously designed products that make complex communication tasks simpler and more efficient. From small startups to large enterprises, Nextiva's services are designed to scale with the needs of its clients, making it a versatile solution across different industries and operational scales.
Beyond just providing communication tools, Nextiva is pioneering the integration of artificial intelligence and data analytics in its service offering. With the NextOS platform, companies can harness valuable insights and improve decision-making processes, driven by real data and KPIs.Unified communications platform integration;Advanced AI-powered communication tools;Superior customer support serviceUnified Communications, VoIP calling, Auto-attendant, Call forwarding, Call recording, Conferencing, Team messaging, SMS and MMS, Virtual faxing, Mobile app integration, CRM integration, Real-time analytics, Call queuing, Call screening, Voicemail-to-email transcription, Video calling, Presence indicators, Call whisper, Do Not Disturb, Call parking, Call blocking, Call analytics, Call center solutions, Interactive Voice Response (IVR), Call routing, Multi-level IVR, Call transfer, Call hold, Call waitingAdvanced call analytics and reporting, Social media integration, Automated appointment scheduling, Integration with popular project management tools, AI-powered virtual assistantEasyModerate$www.nextiva.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-Nextiva-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Nextiva-05.jpg
aryi2cKore.ai9.19.7IVR and ACD, CCaaS, Contact Center, Digital Only, Digital and Social ,Self Service Chat/Social Bot ,Self Service Voice Bot ,Agent Assist Voice Only, Agent Assist All Channels, Outbound DialerSmall Business
Kore.ai typically serves a diverse range of businesses, from small and medium-sized enterprises to large multinational corporations, across various sectors including healthcare, financial services, retail, and energy.
Kore.ai is a leading provider of AI-driven solutions designed to help businesses unlock the full potential of artificial intelligence across various sectors. With a focus on generative AI, Kore.ai offers a robust no-code platform that enables organizations to build and deploy intelligent virtual assistants and applications with ease. This platform streamlines the integration of AI into existing systems, empowering users to enhance customer engagement, optimize workflows, and achieve substantial operational efficiencies. By creating immersive and human-like interactions, Kore.ai elevates the overall experience for both customers and employees.The Kore.ai platform stands out due to its versatile capabilities, including retrieval-augmented generation (RAG) functionality that allows users to access and sift through diverse datasets quickly and effectively. With a keen understanding of the need for accuracy, Kore.ai implements advanced AI models that ensure consistent performance while maintaining regulatory compliance. Whether it’s in healthcare, finance, retail, or other industries, the platform has successfully delivered exceptional ROI, with users reporting an impressive average of 600%. This achievement reflects Kore.ai’s commitment to driving tangible value through innovative AI technology.
By continuously evolving its offerings, Kore.ai has established itself as a thought leader in AI integration, receiving accolades for its capabilities from various research firms like Forrester. The company actively contributes to the democratization of AI, enabling businesses of all sizes to leverage cutting-edge technology without the complexities traditionally associated with AI development. Leveraging its extensive experience, Kore.ai’s solutions not only streamline customer interactions but also empower employees, foster self-service capabilities, and improve overall enterprise agility, positioning them as a key partner in achieving business transformation in the AI landscape.No-code development platform for rapid deployment;Flexible LLM integration options tailored for businesses;Strong focus on action-driven AI insightsAI-driven insights, Generative AI platform, No-code development tools, Intelligent Virtual Assistants (IVAs), Retrieval Augmented Generation (RAG), Contextual human-like responses, Multi-channel support, AI-powered analytics and insights, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) integration, Customizable workflows, Integration with popular CRM and internal systems, Omnichannel experiences, Real-time guidance and advice, Automated task management, Fine-tuned Language Models (LLMs), Voice biometrics for authentication, Sentiment analysis, Continuous improvement features, Industry-specific solutions, Scalable architecture, Enterprise-grade security and compliance, Chatbot lifecycle management, Personalized customer interactions, Automated quality monitoring, Intelligent routing for customer support, Proactive outreach campaigns, Dynamic agent assistance, Data centralization and unified search capabilities
Advanced predictive analytics, Fully customizable conversational design without templates, Comprehensive A/B testing capabilities for voice interactions, Specialized industry-specific compliance certifications, Integration with a broader array of third-party AI models and services
ModerateModerate$$www.kore.ai
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7y5e2fInfobip9.19.4VoIP and Network without Security, UCaaS, Collaboration, IVR and ACD, CCaaS, Contact Center, Digital and Social, Digital OnlyLarge Enterprise BusinessInfobip caters to a wide range of businesses, from freelancers and startups to large enterprises.Infobip is a Croatian company founded in 2006 that provides communication solutions for businesses. They are known for their omni-channel platform, which allows businesses to connect with customers through a variety of channels, including SMS, voice messages, email, and mobile app messaging. This can be helpful for customer support, marketing, and other purposes.Infobip's platform also includes features like customer profiling, chatbots, and AI-powered tools. These features can help businesses to personalize their communications and automate tasks. Infobip has grown to be a global company with a presence in many countries. In 2020, they became the first Croatian unicorn company, a term used for startups valued over $1 billion.
Omnichannel engagement;Rich messaging capabilities;Focus on customer experienceSMS and MMS messaging, Voice calling, Email messaging, Push notifications, Two-way messaging, Chatbots, Number verification, 2-factor authentication, Sender ID customization, Message analytics, Message templates, Multilingual messaging, Personalized messaging, Scheduled messaging, Message routing, Auto-retry mechanism, Global coverage, Message delivery reports, Real-time notifications, Dynamic SMS pricing, Opt-out management, Contact list management, Message encryption, RESTful API integration, Webhooks, Message segmentation, Multi-channel messaging, DND (Do Not Disturb) filtering, Message filtering and blockingVideo calling, Social media messaging integration, Rich media messaging, In-app messaging, Multi-language support for chatbotsModerateModerate$$www.infobip.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-infobip-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-INFOBIP-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-INFOBIP-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-INFOBIP-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-INFOBIP-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-INFOBIP-05.jpg
2x7vjr247ai9.29.1WEM, Self Service Chat/Social Bot, Self Service Voice Bot, Quality Monitoring Automated, IVR and ACD, CCaaS, Contact Center, BPO TraditionalMedium Sized Business247.ai typical customers are medium to large businesses given their focus on industries like finance, healthcare, and telecom.247.ai is a customer service software and services company founded in 2000. They use artificial intelligence (AI) and machine learning to provide businesses with targeted customer service solutions. Their software offers features like predictive analytics and virtual agents, which can automate tasks and personalize interactions for customers. They also provide Business Process Outsourcing (BPO) services, which means they can outsource voice and chat customer service agents for businesses.247.ai's software integrates different communication channels, including web chat, mobile devices, and interactive voice response (IVR). Their IVR system uses their own language technology to understand customer requests and route them to the appropriate agent or resource. 247.ai focuses on helping businesses in industries like telecommunications, financial services, retail, insurance, and travel provide a consistent and positive customer experience.
Overall, 247.ai offers a comprehensive customer service solution that combines advanced software with BPO services. Their AI-powered platform can automate tasks, personalize interactions, and improve efficiency for businesses, while their BPO services can provide a way to staff a contact center with qualified agents.Focus on outcomes: Drives results, not just interactions;Intent-driven AI: Enables natural, human-like conversations;Advanced analytics: Unlocks insights from all customer touchpointsOmnichannel Support, AI-Powered Chatbots, Natural Language Processing, Voice Analytics, Sentiment Analysis, Personalization, Predictive Analytics, Self-Service Options, Case Management, Integration with CRM Systems, Real-Time Monitoring, Reporting and Analytics, Multilingual Support, Secure Data Handling, Virtual Assistants, Proactive Engagement, Agent Assist Tools, Customizable Workflows, Knowledge Base Integration, IVR System, Co-Browsing, Call Recording, Workforce Management Tools, Customer Feedback Tools, API Integrations, Automated Responses, Text Messaging Support, Email Management, Social Media Integration, Task AutomationVisual IVR, Advanced Speech Recognition, Video Chat Support, Real-Time Collaboration Tools, Gamification for Agent EngagementModerateModerate$$www.247.aihttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-247ai-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-247ai-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-247ai-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-247ai-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-247ai-04.jpg
nrnpqyCloudHesive8.49.2IVR and ACD, CCaaS, Contact CenterSmall BusinessCloudHesive likely caters to a range of customer sizes, but their solutions also scale to handle the needs of large enterprises.CloudHesive is a cloud computing solutions provider that offers consulting and managed services. They focus on security, reliability, availability, and scalability for businesses. Founded in 2014 by cloud technology veterans, they are an Amazon Web Services (AWS) Premier Consulting Partner and Managed Service Provider (MSP).CloudHesive helps businesses adapt and transform their organizations by leveraging the public cloud. They offer a variety of services including cloud migration, managed services, security solutions, and a next-generation management platform, ConnectPath. Their services can help companies reduce costs, increase productivity, and improve their cloud security posture. With headquarters in Fort Lauderdale, Florida, CloudHesive also has offices in Norfolk, Virginia, Santiago, Chile, and Buenos Aires, Argentina.Fast CMMC compliance;Pre-built solutions;Expertise in AWSAmazon Web Services consulting, Managed Services, DevOps Automation, Cloud Migration, Disaster Recovery, Security and Compliance, Cost Optimization, Cloud Architecture Design, 24/7 Support, Performance Monitoring, Infrastructure as Code, Migration Planning, Database Management, Application Modernization, Continuous Integration and Continuous Delivery (CI/CD), Automated Backups, Incident Response, Resource Tagging, Cloud-native Development, IT Governance, Hybrid Cloud Solutions, AI and Machine Learning Integration, Serverless Architecture, Data Analytics, Network Configuration, Virtual Private Cloud (VPC) setup, Identity and Access Management (IAM), Security Auditing, Compliance Reporting, Cloud Training and WorkshopsMulti-cloud Support, Advanced AI-driven Automation, Custom SaaS Solutions Development, Built-in Cloud Cost Management Tools, Edge Computing IntegrationModerateEasy$$www.cloudhesive.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-cloudhesive-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Cloudhesive-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Cloudhesive-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Cloudhesive-02.jpg
yscugxUJET8.59.1IVR and ACD, CCaaS, Contact Center, Digital Only, Agent Assist Voice Only, Agent Assist All Channels, Self Service Chat/Social Bot, Self Service Voice Bot, Gamification, Outbound DialerMedium Sized BusinessUJET typically serves a wide range of customer sizes, from small and medium businesses to larger enterprises, effectively providing solutions tailored to meet the needs of organizations of any scale.UJET is a cutting-edge technology company that specializes in transforming customer experience (CX) through its state-of-the-art AI-powered Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform. Designed to cater to organizations of any size, UJET's unified approach revolutionizes contact center operations by leveraging intelligent automation, omnichannel orchestration, and real-time insights to foster both exceptional customer interactions and empowered agent performance. With an emphasis on delivering seamless experiences, the platform enables businesses to optimize operational efficiencies while maintaining high standards of customer satisfaction.At the heart of UJET's offerings is a commitment to enhancing AI-powered customer experiences through features such as intelligent self-service, personalized interactions, and actionable insights driven by real-time data analytics. Organizations employing UJET can automatically route interactions based on predictive customer intent, thereby minimizing wait times and ensuring that customers receive timely and relevant support. Moreover, UJET's mobile-centric focus allows agents to engage with customers using various channels—ranging from voice calls to in-app chat and text messaging—all while ensuring the contextual flow of conversations remains uninterrupted.
UJET stands out in the market due to its cloud-native architecture, unfaltering commitment to security, and the ability to seamlessly integrate with existing CRM systems. Its platform notably reduces the storage of personally identifiable information (PII) by employing a CRM-first approach, allowing businesses to minimize risk while providing a high-quality support experience. As organizations continue to navigate the ever-evolving landscape of customer expectations, UJET’s innovative solutions empower them to not only meet but exceed those demands in a future-focused, scalable manner emerging as a leader in the CCaaS sector.Seamless integration with leading CRM platforms;Real-time data exchange enhancing agent support;Biometric security for improved customer authenticationAI-powered automation, omnichannel orchestration, intelligent self-service, seamless omnichannel transitions, personalized interactions at scale, real-time guidance for agents, automated task management, streamlined workflows, AI-driven performance analysis, AI-powered forecasting, real-time dashboards, data-driven decision-making, real-time sentiment analysis, trend identification, proactive issue resolution, data-driven product innovation, cloud-native architecture, seamless scaling, CRM-first data management, customizable virtual agents, intelligent routing, mobile SDK integration, multimedia sharing support, voice IVR capabilities, advanced analytics reporting, workforce management tools, self-service options for agents, mobile customer support applications, outbound dialer functionality, comprehensive supplier integrationsAdvanced AI-driven predictive analytics, comprehensive multichannel voice support, highly customizable IVR systems, in-depth third-party app integrations, extensive offline support for agentsEasyModerate$$www.ujet.cohttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-UJET-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Ujet-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Ujet-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Ujet-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Ujet-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Ujet-05.jpg
whekblAnywhere365 (AnywhereNow)8.49.2IVR and ACD, CCaaS, Contact CenterLarge Enterprise BusinessAnywhere365 typically serves mid-sized to large enterprises that require advanced, cloud-based contact center solutions integrated with the Microsoft ecosystem, enabling them to enhance customer experiences across various communication channels.Anywhere365 is a cutting-edge technology company specializing in cloud-based contact center solutions that are natively integrated with Microsoft Teams. Their primary goal is to revolutionize customer experiences, turning mundane interactions into meaningful dialogues. By seamlessly bridging communications across all channels, the Anywhere365 platform empowers organizations to enhance their customer service dynamics, making it achievable for any employee to engage as a customer experience (CX) hero. With features like omnichannel dialogue management, conversational AI, and intelligent call routing, Anywhere365 streamlines business communications and reduces unnecessary dialogues, ultimately leading to improved customer satisfaction and operational efficiency.The company's innovative solutions, such as the Deepdesk AI Assist, leverage augmented intelligence to transform the traditional agent experience. This enabling technology not only accelerates response times but also facilitates empathetic interactions at scale, resulting in happier agents and a more cohesive customer journey. Anywhere365 prides itself on optimizing productivity by automating routine dialogues, allowing agents to focus on more complex queries and effectively enhance overall service quality. Moreover, the platform's data-driven insights offer actionable analytics to drive continuous improvements and measurable outcomes, positioning Anywhere365 as a go-to partner for businesses eager to modernize their customer engagement strategies.
With an established reputation as a global leader in omnichannel dialogue management, Anywhere365 continues to foster deep integrations with various platforms, such as Dynamics 365, Salesforce, ServiceNow, and SAP C4C. Their approach is designed to unify support channels, increase agent productivity, and decrease operational costs, ensuring organizations can adapt to evolving customer needs seamlessly. Paired with their commitment to compliance, security, and scalability, Anywhere365 empowers businesses to achieve exceptional customer experiences, ultimately shaping the future of customer service in the Microsoft ecosystem.Natively integrated with Microsoft Teams;Augmented intelligence for enhanced agent support;Seamless omnichannel communication capabilitiesCloud-based contact center integration with Microsoft Teams, Omnichannel Dialogue Management Solution, AI-infused insights and reports, Automated employee dialogues, Customer engagement through personalized experiences, Intelligent call routing based on data, Compliance call recording features, Conversational AI for empathetic interactions, Low-code automation for dialogue management, Integrated helpdesk solutions, Multiple CRM integrations (Dynamics 365, Salesforce, ServiceNow, Bullhorn, SAP C4C), Real-time reporting and analytics capabilities, Customizable user interface for agents, Enhanced productivity with a single screen solution, Automatic voice call transcription, AI chat bots handling significant dialogue volume, Flexible PSTN connection choices, Integration with Microsoft Azure and Power BI, Advanced timeline for customer interactions, Agent availability visibility, Queue management features, Automated dialogue wrap-up timers, Voice and chat bot assistance to reduce agent workload, Call and chat logging for compliance, Support for diverse communication channels, Easy deployment of communication solutions, Contextual intelligence for informed dialogue, Integration with cloud storage solutions like SQL and SharePoint, Workflow automation capabilities using Power AutomateAdvanced predictive analytics and forecasting capabilities, Comprehensive social media integration for customer engagement, Robust mobile app support for remote agents, AI-driven proactive customer engagement tools, Integration with additional third-party collaboration platforms beyond Microsoft TeamsModerateModerate$$$www.anywhere365.iohttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-anywhereNow-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-anywhere365-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-anywhere365-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-anywhere365-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-anywhere365-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-anywhere365-05.jpg
n5bp34Cisco8.78.7IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS
Large Enterprise Business
Cisco typically targets medium to large enterprises and organizations for its networking, security, and collaboration solutions, while also offering scalable options for small and medium businesses.
Cisco is a global leader in IT and networking solutions, renowned for its robust portfolio that empowers organizations to build secure, intelligent networks. Their innovative technologies are designed to tackle modern challenges like cybersecurity threats, network scalability, and cloud computing, delivering enterprise-grade solutions tailored to meet the needs of businesses of all sizes. Through their comprehensive services, Cisco enables companies to achieve digital transformation, improve operational efficiency, and ensure reliability while optimizing their IT environments.
Focused on security and seamless connectivity, Cisco integrates advanced technologies such as artificial intelligence and zero-trust architecture into its networking solutions. Their offerings range from cloud-managed networking through Cisco Meraki to sophisticated cybersecurity measures through their Security Cloud, ensuring organizations can navigate the complexities of today’s digital landscape confidently. Additionally, Cisco's commitment to sustainability is reflected in its initiatives aimed at creating smart, eco-friendly workspaces and reducing overall carbon footprints across industries.
Cisco's dedication to customer support and experience is demonstrated through its Customer Experience (CX) services, where expert guidance and insights are provided to optimize technology investments and accelerate digital transformation. By leveraging its vast partner ecosystem, customer feedback, and innovative products, Cisco continues to lead in technology innovation, helping organizations build resilient, scalable infrastructures to support their evolving business needs and positioning them securely for the future.AI-guided remediation accelerates threat response;Integrated security simplifies network operations;Unified cloud management offers seamless scalabilityAI-guided remediation, Continuous Identity Security, cloud or on-premises management, software-enabled switching, end-to-end visibility, proactive monitoring, zero-trust security, cloud-managed networking, powerful management dashboard, multicloud connectivity, customer experience services, hybrid workspace solutions, advanced industrial IoT security, scalable networking solutions, comprehensive threat intelligence, integrated security and networking, customizable license management, automation and orchestration capabilities, intelligent network management, real-time analytics and insights, software-defined access, robust firewalls, advanced endpoint protection, unified communication solutions, virtual desktop infrastructure, modular data center networking, energy-efficient network solutions, digital experience monitoring, and comprehensive API integrations
Limited support for third-party integrations, slower innovation cycle for some products, less flexible pricing models, fewer customizable options in user interfaces, and limited real-time collaboration features in certain software solutions
DifficultDifficult$$$www.cisco.com
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nxiuheGrupo NGN8.68.7IVR and ACD, CCaaS, Contact Center, Quality Monitoring AutomatedSmall BusinessThe typical customer size for Grupo NGN varies, as they serve both small businesses and large enterprises.Grupo NGN is a leading company specializing in contact center solutions and customer experience management. With years of experience in the industry, the company has established itself as a trusted partner for businesses looking to enhance their customer interactions and drive operational efficiency. Grupo NGN offers a range of services including inbound and outbound call center solutions, email and chat support, social media management, and technical support.One of the key strengths of Grupo NGN is its highly skilled and trained team of contact center professionals. The company ensures that its agents are equipped with the necessary knowledge and tools to deliver exceptional customer service. This dedication to training and development allows Grupo NGN to provide customized solutions that meet the unique needs of each client. By leveraging advanced technologies and proven methodologies, the company is able to optimize customer interactions, increase sales, and improve overall customer satisfaction.
In addition to its focus on customer service, Grupo NGN also places a strong emphasis on data analytics and reporting. This enables the company to track and analyze key metrics, such as call volumes and customer satisfaction scores, and provide valuable insights to its clients. By utilizing data-driven insights, businesses can make informed decisions and implement strategies to improve customer experiences and drive business growth. With a strong commitment to excellence, Grupo NGN strives to be the top choice for businesses seeking contact center solutions that deliver tangible results.Multilingual support for global customer base;Advanced analytics and reporting capabilities;Scalable and flexible solutions for businessesAutomatic call distribution, Interactive voice response, Call recording, Real-time monitoring, Supervisor dashboard, Skill-based routing, Call queuing, Outbound dialing, Predictive dialer, Agent scripting, Call conferencing, Call transfer, Call whispering, Call barge-in, Call analytics, Call monitoring, Call back scheduling, Call disposition tracking, Call scripting, Call tagging, CRM integration, IVR integration, Email integration, SMS integration, Social media integration, Call routing based on customer data, Call mute, Call hold, Call forwarding, Call blockingSpeech analytics, Omnichannel support, Artificial intelligence integration, Video chat support, Web callback functionalityEasyModerate$$www.grupongn.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-grupongn-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-GrupoNGN-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-GrupoNGN-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-GrupoNGN-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-GrupoNGN-04.jpg
ty6aggSolgari8.58.7IVR and ACD, CCaaS, Contact CenterSmall Business
Solgari typically serves medium to large enterprises looking to enhance customer engagement and employee collaboration through AI-powered solutions integrated with platforms like Microsoft Teams, Dynamics 365, and Salesforce.
Solgari is a pioneering technology company dedicated to transforming both customer and employee experiences by empowering them to engage seamlessly with one another. By offering AI-powered customer engagement solutions that are natively integrated within popular platforms such as Microsoft Teams, Dynamics 365, and Salesforce, Solgari delivers rapid deployment with customers going live in just hours. The cloud-based infrastructure ensures that organizations can easily adopt and leverage Solgari’s capabilities without the hassle of extensive IT integrations, streamlining the process of enhancing customer interactions.Solgari recognizes the evolving landscape of customer engagement, where modern consumers demand support across multiple communication channels while still valuing personal interaction. In response to this trend, the company equips employees across all levels of an organization with the tools necessary to participate actively in cultivating a positive customer experience. Through its advanced integration of generative AI functionalities, Solgari not only personalizes customer interactions but also encourages seamless collaboration among employees, ultimately establishing a culture where everyone shares the responsibility of championing customer satisfaction.
With a focus on driving superior experiences for both customers and employees, Solgari positions itself as a crucial partner for organizations looking to leverage the benefits of artificial intelligence and modern communication tools. The company’s adherence to consumer preferences, commitment to ease of use, and dedication to reducing security risks by operating within trusted environments set it apart. Through accessible offerings available on major marketplaces, Solgari aims to make advanced technologies readily available to organizations of all sizes, ensuring they can not only adapt to the current demands of customer engagement but also future-proof their strategies in a rapidly changing landscape.Native integration with Microsoft Teams and Salesforce;Fast deployment in hours, not weeks;Enhanced AI-powered features from day oneAI-powered customer engagement functionality, Native integration with Microsoft Teams, Dynamics 365, and Salesforce, Cloud delivery, Fast deployment in hours, Multichannel communication support, Personalized customer experiences, Enhanced employee collaboration, Empowerment of all employees in customer experience, Utilization of Generative AI capabilities, Seamless extension of existing Microsoft applications, Integration with existing customer service platforms, Rapid user adoption, Reduction of data security risks, No costly IT integrations required, Self-service chat capabilities, Intelligent routing for customer inquiries, Solgari copilot assistant, Deep insights generation, Future-proofing for AI advancements, Access to Solgari and Microsoft AI roadmaps, Marketplace availability on Microsoft and Salesforce platforms, Direct purchasing from Marketplaces, Support for multiple communication channels, Improved employee experience, Enhanced customer journey tracking, Reduced operational costs, Superior customer service offerings, Real-time analytics and reporting
Advanced analytics and reporting capabilities, Customizable workflow automation, Comprehensive integration with third-party applications, Omnichannel support including messaging apps and social media, In-depth customer feedback and survey tools
ModerateModerate$$www.solgari.com
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2yagp6ContentGuru8.68.6IVR and ACD, CCaaS, Contact CenterSmall Business
The typical customer size for Content Guru varies widely, as they cater to businesses of all sizes across multiple sectors, including small to medium-sized businesses (SMBs) as well as large enterprises, ensuring their cloud contact center solutions are scalable and adaptable to diverse needs.
Content Guru is at the forefront of customer experience (CX) automation, providing innovative and integrated solutions designed to enhance how businesses engage with their customers. Through its flagship product, storm®, the company has revolutionized contact center capabilities with advanced features that enable organizations to manage customer interactions seamlessly across multiple channels. Whether addressing a surge in demand during peak times or streamlining complex customer journeys, Content Guru ensures that businesses can maintain a competitive edge while enhancing customer satisfaction. Its cloud-native approach guarantees flexibility, scalability, and the highest level of reliability, marked by an impressive uptime rate of 99.999%.
What sets Content Guru apart is its commitment to harnessing advanced technologies, including artificial intelligence (AI), to deliver enriched customer experiences. The next-generation AI solution, brain®, empowers organizations with machine learning capabilities that drive efficiency, automate routine interactions, and provide deep insights into customer preferences. The incorporation of intelligent scheduling and real-time analytics further ensures that businesses can respond promptly to customer needs while allowing agents to focus on high-value interactions. Content Guru’s capability to integrate with existing IT infrastructures through storm® INTEGRATE allows businesses to modernize their CX without the comprehensive overhaul of their current systems, creating synergy across the entire customer engagement landscape.
With a rich portfolio of clients and an expansive global presence, Content Guru supports organizations across diverse sectors, including healthcare, finance, and public services, in transforming their contact centers into centers of excellence. The company's unwavering focus on innovation, customer-centric design, and deep industry expertise positions it as a trusted partner, helping clients navigate the complexities of customer engagement in an ever-evolving digital landscape. By continuously adapting to market demands and customer expectations, Content Guru not only delivers exceptional CX but also fosters business growth and improved operational performance for its clients.Modular AI for Customized Solutions;99.999% Reliability for Uninterrupted Service;Seamless Omni-Channel Integration CapabilitiesNext-Generation AI for customer experience automation, Omni-channel communication capabilities, Cloud-based contact center solution, Intelligent scheduling for scalability, Conversational Machine Agents for 24/7 service, AI agent assistance for enhanced workflows, Generative AI for transcription and summarization, Natural Language Processing (NLP) for accurate voice transcription, Predictive analytics for demand forecasting, Data aggregation through storm CKS for a unified view, Customizable service design with storm FLOW, Integrations with popular platforms (e.g., Salesforce, Microsoft Teams), Secure payment processing with PCI-DSS compliance, Automated customer feedback collection with storm ASK, Quality management through storm QM, Real-time reporting and analytics via storm VIEW, Intelligent routing based on agent skill sets, Seamless integrations with multiple third-party systems, Proactive customer engagement through automated messaging, Video and file sharing capabilities with storm LINK, Scalable self-service options for customers, AI orchestration layer for tech flexibility, Robust security measures to protect customer data, Multi-language support for global reach, Customized automation for repetitive tasks, Cloud-native technology for evergreen upgrades
Advanced chatbot capabilities, Native integration with a wider range of social media platforms, Comprehensive machine learning model customization tools, Enhanced analytics for customer sentiment analysis, Dedicated features for hyper-personalization in customer journeys
ModerateModerate$$www.contentguru.com
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9u3famGoTo8.68.5Collaboration, UCaaS, IVR and ACD, CCaaS, Contact CenterLarge Enterprise BusinessGoTo caters to a wide range of businesses, from small to medium-sized businesses (SMB).GoTo is a leading cloud communications company that offers Unified Communications as a Service (UCaaS) solutions to businesses of all sizes. With their innovative and scalable platform, they provide organizations with a comprehensive suite of communication and collaboration tools, allowing them to connect and engage with their teams and clients seamlessly.The company's UCaaS solution enables businesses to streamline their communication channels by integrating voice, video, messaging, and collaboration tools into a single platform. This not only improves efficiency but also enhances productivity and collaboration among employees, regardless of their location. With GoTo , employees can easily connect with each other through high-quality audio and video calls, instant messaging, and file-sharing capabilities.
Furthermore, GoTo prioritizes security and reliability, ensuring that businesses can communicate and collaborate with confidence. Their platform offers advanced data encryption, secure firewall protection, and regular backups to protect sensitive information. They also provide superior 24/7 customer support, ensuring that businesses receive prompt assistance and resolution for any technical issues they may encounter.All-in-one solution;Communication & collaboration;Work from anywherePresence status, Call routing, Call recording, Voicemail, Call conferencing, Call forwarding, Auto attendant, Extension dialing, Video conferencing, Instant messaging, File sharing, Screen sharing, Email integration, CRM integration, Call analytics, Call queues, Call park, Call transfer, Call waiting, Call screening, Call hold, Call history, Call monitoring, Call whisper, Call barge, Call whisper, Call whisper, Call barging, Call queuing, Call monitoring, Call waitingSMS texting, Social media integration, Native mobile app, WebRTC support, Virtual faxEasyModerate$www.goto.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-GoTo-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Goto-05.jpg
gjhyqjGladly8.78.4CRM Not Healthcare, Contact Center, CCaaS, IVR and ACDSmall BusinessGladly caters to small and medium-sized businesses (SMB).Gladly is the only platform making customer service Radically Personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most innovative consumer companies like JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures.In short, Gladly is a software platform that helps businesses improve their customer service by providing a central location for all customer interactions. Gladly uses AI to automate some tasks, such as routing inquiries to the appropriate agent, but it also allows human agents to intervene when necessary. This combination of AI and human expertise can help businesses provide faster and more efficient customer service.
By using Gladly, businesses can improve their customer satisfaction scores. This can lead to increased customer loyalty and repeat business. Additionally, Gladly can help businesses reduce their customer service costs by automating some tasks and improving the efficiency of their customer service agents.All-in-one platform;Personalized interactions;AI-powered self-serviceOmni-channel communication, Contact history, Customer profiles, Integrated knowledge base, Conversation history, Team collaboration, Call recording, Automatic call logging, Call center analytics, Real-time reporting, Screen pop-ups, Customizable workflows, Automated routing, Shared inbox, SMS/MMS support, Email integration, Live chat support, Social media integration, CRM integration, Internal notes, Returns management, Order tracking, Task management, Customizable dashboard, Performance metrics, Call disposition codes, Call quality monitoring, Call scripting, IVR, Automatic contact recognitionBuilt-in ticketing system, AI-powered chatbots, Voice analytics, Predictive analytics, Outbound callingEasyModerate$$www.gladly.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-Gladly-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Gladly-05.jpg
5guy6xRingCentral7.19.9IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaSLarge Enterprise BusinessRingCentral typically serves small to medium-sized businesses, although they also cater to larger enterprises and organizations.RingCentral is a leading provider of cloud-based communication and collaboration solutions for businesses of all sizes. With their comprehensive suite of products, they help organizations modernize their communication infrastructure, enabling seamless connectivity and collaboration across various channels. From voice, video, and messaging to team collaboration and contact center solutions, RingCentral offers a wide range of tools to enhance productivity and streamline communication workflows.One of RingCentral's key strengths lies in their cloud-based platform, which eliminates the complexity and limitations of traditional on-premise systems. By leveraging the power of the cloud, organizations can easily scale their communication infrastructure and adapt to changing business needs without significant upfront investments in hardware or software. This flexibility enables businesses to stay agile, especially in today's fast-paced and ever-evolving digital landscape.
In addition to their technological innovation, RingCentral focuses on delivering outstanding customer experiences. Their user-friendly interfaces and intuitive features make it easy for employees to leverage the full potential of their communication tools. Moreover, RingCentral provides reliable support through their dedicated customer service team, ensuring that businesses receive prompt assistance whenever needed. With a track record of serving over 350,000 organizations worldwide, RingCentral has established itself as a trusted partner for businesses looking to transform their communication workflows and drive success in the digital era.Unified communication and collaboration platform;Advanced features and customization options;Strong security and reliability measuresCall forwarding, Voicemail, Call recording, Auto attendant, Conference calling, Call screening, HD voice quality, Mobile app, Faxing, Call queuing, Call analytics, CRM integration, Team messaging, Video conferencing, Custom hold music, Virtual meetings, Call logs, Caller ID, Virtual phone numbers, E911 service, Call flip, Call park, Intercom, Presence, Call transfer, Do-not-disturb, Call waiting, Ring groups, Call monitoring, Call whisperAdvanced call center features, Advanced call analytics and reporting, Social media integration, Speech analytics, Language translationDifficultModerate$$$www.ringcentral.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-ringcentral-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-RingCentral-05.jpg
r38do7Customer Dynamics8.58.5IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Digital Only, Outbound Dialer, PCISmall BusinessThe typical customer size for Customer Dynamics is small to medium-sized businesses.Customer Dynamics products are designed to meet Contact Center Compliance obligations. The products are cost effective, innovative and easy to use. Customer Dynamics also delivers contact center solutions, and products that optimize the agent experience, drive business results, and increase your customer’s satisfaction.Customer Dynamics also delivers PCI compliant contact center solutions. Enable your contact center agents to send secure payment links to contacts via email, text, DTMF, and chat to speed up the collection of payments. Links can be sent whilst on a call with a contact (using email or text), during a chat session or using an outbound email / text campaign. Customers complete payments via the secure, mobile friendly link without having to share credit card numbers with agents over the phone. C3 Payment can be seamlessly embedded in most systems.Advanced customer segmentation and targeting capabilities;Seamless integration and PCI compliance;Revolutionary data analytics and insightsContact management, Lead management, Opportunity management, Sales forecasting, Territory management, Quoting and proposals, Order management, Invoicing and payment processing, Marketing automation, Email marketing, Campaign management, Event management, Social media integration, Customer segmentation, Customer loyalty program, Customer surveys, Case management, Knowledge management, Self-service customer portal, Help desk ticketing, Service level agreement management, Analytics and reporting, Dashboards and real-time updates, Mobile access, Integration with other systems, Data import and export tools, Workflow automation, Document management, Role-based security, Multi-language supportChatbot integration, AI-powered recommendation engine, Predictive analytics, Customer journey mapping, Voice recognition and speech analyticsModerateModerate$$www.customerdynamics.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-CustomerDynamics-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-CustomerDynamics-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-CustomerDynamics-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-CustomerDynamics-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-CustomerDynamics-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-CustomerDynamics-05.jpg
ost0eqBright Pattern9.17.9IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Outbound Dialer, Digital OnlySmall BusinessBright Pattern typically serves medium to large-sized businesses.Bright Pattern is a leading software company that specializes in customer service and contact center solutions. With a focus on providing omnichannel communication tools, their platform allows businesses to deliver exceptional customer experiences across various channels such as phone, email, chat, and social media. Bright Pattern's advanced technology and intuitive interface enable organizations to connect with customers more effectively and efficiently, ultimately improving their satisfaction and loyalty.One of the key advantages of Bright Pattern is its ability to integrate seamlessly with existing systems, making it easy for businesses to leverage their current technology investments. Their cloud-based solution offers scalability and flexibility, allowing companies of any size to adapt to changing customer demands. Additionally, Bright Pattern provides real-time analytics and reporting capabilities, giving businesses valuable insights into their customer interactions and performance metrics.
Bright Pattern is known for its innovative approach to customer service, consistently staying up to date with emerging technologies and industry trends. Their AI-powered virtual assistant, for example, can handle routine customer inquiries, freeing up human agents to focus on more complex issues. Furthermore, their platform supports intelligent routing, ensuring that customers are quickly connected to the most suitable agent based on their needs and preferences. With a strong commitment to delivering excellence in customer engagement, Bright Pattern empowers businesses to create personalized and memorable experiences that drive customer loyalty and business growth.AI-powered omnichannel communication platform;Seamless integration with existing CRM systems;Real-time analytics for performance optimizationOmnichannel capabilities, Inbound and outbound voice, SMS messaging, Email routing and response, Social media monitoring and engagement, Web chat, Co-browsing and screen sharing, Video chat, Knowledge base integration, Intelligent routing, Customizable IVR, Automatic call distribution, Call recording and quality monitoring, Predictive dialer, Call scripting, Real-time monitoring and reporting, Speech analytics, Text-to-speech and speech-to-text, CRM integration, Workforce management, Agent desktop interface, Mobile support, Multiple language support, Virtual queuing, Call back service, Interactive voice response, Automatic call distribution, Quality assurance and coaching tools, Outbound campaign management, Robust API integration, Customizable user interfacePredictive analytics, Advanced sentiment analysis, Voice biometrics, Natural language processing, Advanced reporting and analyticsEasyModerate$$www.brightpattern.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-Brightpattern-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Brightpattern-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Brightpattern-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Brightpattern-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Brightpattern-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Brightpattern-05.jpg
7i060jGeomant8.58.4Wallboards, Digital Only, IVR and ACD, CCaaS, Contact Center, Self Service Chat/Social BotMedium Sized BusinessGeomant's customer size likely varies and caters to both small and large businesses.Geomant is a company specializing in customer interaction solutions. They focus on improving efficiency and customer experience within contact centers. Their technology helps streamline operations and integrates seamlessly with existing communication environments.They achieve this by leveraging cutting-edge technology to develop a variety of solutions. These solutions empower organizations to provide exceptional customer service through various channels, including voice, email, SMS, and web chat.
Geomant also offers additional services such as hosting and managing interaction recording software. They partner with industry leaders like Verint and Cisco to provide a comprehensive suite of customer experience solutions.Flexibility;Responsiveness;Quality of servicesNatural language understanding, Sentiment analysis, Intent recognition, Emotion detection, Text classification, Named entity recognition, Language translation, Speech recognition, Speaker recognition, Speech synthesis, Automatic speech recognition, Language generation, Chatbot integration, Voice biometrics, Conversation management, Dialog management, Contextual understanding, Text-to-speech synthesis, Voice analytics, Audio processing, Automatic call distribution, Call routing, Telephony integration, Omni-channel integration, Real-time monitoring, Advanced reporting, Call recording, Call analytics, Quality monitoringDeep learning capabilities, Voice recognition for multiple languages, Natural language generation, Machine learning algorithms, Social media integrationModerateModerate$$www.geomant.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-Geomant-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Geomant-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Geomant-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Geomant-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Geomant-04.jpg
6g1dazCM.com7.69.3IVR and ACD, CCaaS, Contact Center, Digital Only, Self Service Chat/Social Bot, Self Service Voice BotSmall BusinessThe typical customer size for this company ranges from start-ups to enterprises, offering scalable solutions suitable for various industries and business sizes.CM.com is a comprehensive technology platform that specializes in facilitating seamless communication and transaction solutions for businesses across various sectors. Founded in 1999, the company has established itself as a leader in AI-driven conversational commerce, demonstrating a strong global presence with operations in 18 countries and a commitment to delivering personalized customer experiences. CM.com offers an extensive range of services, including SIP trunking, voice and SMS APIs, mobile payment systems, event ticketing solutions, and advanced customer data platforms, all designed to centralize and enhance the interaction between businesses and their customers.At the heart of CM.com’s offerings is its Integration and Engagement Platform, which combines different tools and channels to optimize marketing, customer service, and payment processing. Companies can leverage AI-driven chatbots and messaging platforms like WhatsApp, Facebook Messenger, and Viber to facilitate real-time communication. This omnichannel approach empowers businesses to interact with customers through channels of their choice, fostering consistent and engaging relationships while effectively addressing inquiries and service requests. Moreover, CM.com’s platform is customizable and scalable, making it suitable for businAt the heart of CM.com’s offerings is its Integration and Engagement Platform, which combines different tools and channels to optimize marketing, customer service, and payment processing. Companies can leverage AI-driven chatbots and messaging platforms like WhatsApp, Facebook Messenger, and Viber to facilitate real-time communication. This omnichannel approach empowers businesses to interact with customers through channels of their choice, fostering consistent and engaging relationships while effectively addressing inquiries and service requests. Moreover, CM.com’s platform is customizable and scalable, making it suitable for businesses of all sizes—from startups to large enterprises.
Emphasizing security and compliance, CM.com enables secure payment processing through its certified payment platform, which supports a variety of transaction methods, including credit cards, QR payments, and recurring billing. Businesses can utilize data insights and behavioral analytics to further personalize the customer journey, ultimately driving revenue growth. With a focus on delivering an integrated and user-friendly experience, CM.com stands out as an innovative solution provider that helps brands elevate customer interactions, streamline operations, and drive lasting engagement.esses of all sizes—from startups to large enterprises.AI-driven personalized customer interactions;Unified omnichannel platform integration;Seamless deployment without coding requiredSIP Trunking, Voice API, Mobile Order, Online Payments, Payment Links, Payment Methods, POS Payments, QR Payments, Recurring Payments, SMS Gateway API, Event Ticketing, Seated Ticketing, Business Messaging API, Cash Register, Chatbot, Connectivity Platform, Conversational Channels, Customer Data Platform, Email Campaigns, Event & Festival App, Mobile Marketing Cloud, Mobile Service Cloud, One Time Password API, Payments Platform, Sign, Ticketing, Two-Way Messaging, Voice Campaigns, Deepen Relationships With Every Interaction, Engagement Platform, Marketing & Service ApplicationsAdvanced AI-driven analytics, Multi-language support for customer service, Seamless integration with more third-party applications, Comprehensive loyalty and rewards program management, Virtual reality or augmented reality features for event engagementModerateModerate$$www.cm.comhttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-CM-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-CM-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-CM-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-CM-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-CM-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-CM-05.jpg
jk5uq2Broadvoice7.98.6VoIP and Network with Security, VoIP and Network without Security, IVR and ACD, CCaaS, Contact Center, Outbound Dialer, Self Service Chat/Social Bot, Self Service Voice Bot, UCaaS, CollaborationSmall BusinessBroadvoice caters to small, mid-market sized businesses, along with large enterprises.Broadvoice is a privately held company located in Northridge, California. They specialize in providing cloud-based telecommunication services, specifically Voice over IP (VoIP), to businesses in the United States. These businesses range in size from small startups to large enterprises. Broadvoice's services allow companies to make and receive phone calls, hold video conferences, and exchange messages via a broadband internet connection or even a cellular network.In addition to standard phone service, Broadvoice offers a variety of Unified Communications as a Service (UCaaS) features. This means that businesses can bundle their phone service with additional features like video conferencing, instant messaging, and call center functionality. Broadvoice also provides SIP trunking and network security solutions.Focuses on SMBs;Affordable rates;US-based supportUnlimited Calling, Voicemail, Caller ID, Call Waiting, Call Forwarding, Three-Way Calling, Do Not Disturb, Virtual Receptionist, Online Account Management, Mobile App Integration, Conference Calling, Directory Assistance, Call Blocking, Speed Dial, International Calling, E911 Service, Voicemail to Email, Call Recording, Business SMS, Fax via Email, Custom Hold Music, Auto Attendant, Call Queues, Call Analytics, Toll-Free Numbers, Call Parking, Ring Groups, Softphone Support, CRM Integration, Call MonitoringAI-Powered Call Transcription, Video Conferencing, Integrated Live Chat, Advanced Call Center Features, Omnichannel SupportEasyEasy$www.broadvoice.comhttps://www.palomarr.com/wp-content/uploads/2025/05/supplier-logo-broadvoice-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Broadvoice-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Broadvoice-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Broadvoice-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-Broadvoice-04.jpg
5aqhzpCrexendo7.39.1IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Cloud Security Infrastructure, Cloud Security Container, Data Privacy, DLP, Endpoint Prevention, Endpoint Detection and Response, Security Incident Response, Security Analytics, Authentication, Identity Management, SIEM, Advanced Threat Protection, Risk Assessment and Visibility, Fraud and Transaction Security, Messaging Security, Web Security, VoIP and Network with Security, VoIP and Network without Security
Large Enterprise Business
Crexendo typically serves a wide range of customer sizes, including small businesses, mid-sized companies, and enterprise-level organizations, providing scalable cloud communication solutions tailored to various industry needs.
Crexendo stands out as America's fastest-growing provider of Unified Communications as a Service (UCaaS) and Cloud Contact Center as a Service (CCaaS) solutions, offering businesses innovative communication tools that enhance customer engagement. Leveraging cutting-edge technology, including AI-driven personalization through the Crexendo VIP CX platform, Crexendo facilitates an omnichannel customer experience that delivers tailored interactions across multiple platforms. With features like video conferencing, messaging, and advanced analytics, the platform enables businesses to engage their customers seamlessly while improving the productivity of their teams.
A significant hallmark of Crexendo is its commitment to reliability, as evidenced by its 100% uptime guarantee, ensuring that businesses can operate without interruptions. The platform's versatility is enhanced by over 400 integrations, allowing users to streamline workflows and leverage existing business applications. Whether through high-definition video meetings or intuitive mobile and desktop applications, Crexendo aims to create a unified experience for communication and collaboration, making it suitable for businesses of all sizes, from small startups to large enterprises.
Additionally, Crexendo prioritizes customer service and security, positioning itself as a trusted partner in the telecommunications landscape. With an in-house support team operating around the clock, clients receive personalized assistance and assurance that their data is protected through advanced security measures. The company’s focus on continuous feature enhancements reflects its dedication to evolving alongside the needs of its customers, further solidifying its reputation as a leader in the UCaaS space and a reliable choice for enhancing business communications and customer satisfaction.100% Uptime Guarantee for reliability;Over 400 integrations for seamless operations;AI-driven personalized customer engagement toolsAI-Driven Customer Experience, Omnichannel Solutions, Self-Service Options, Fast Personal Responses, Agent Management, Advanced Analytics, Compliance & Data Security, Work from Anywhere, HD Video Conferencing, Integrated Voice Mail and Fax, Multi-Device Compatibility, 400+ SaaS Integrations, 100% Uptime Guarantee, Customizable Call Center Solutions, Advanced Call Center Features, Team Messaging Integration, Automated Call Recordings, Real-Time Reporting, Unlimited Calling to the US and Canada, Mobile and Desktop Applications, Robust Security Features, Seamless Contact Center Automation, Persistent Messaging, Smart Routing & ACD, Voice Mail Transcription, Click-to-Call Functionality, Cloud-Based System Management, Lifetime Warranty on Devices, US-Based Customer Support, Continuous Feature EnhancementsAdvanced AI Analytics, Detailed Custom Reporting, Integration with a Broader Range of CRMs, In-depth Social Media Monitoring, Enhanced Mobile Application Features
ModerateModerate$www.crexendo.com
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cug8gpEdify (Avaya)7.88.4IVR and ACD, CCaaS, Contact Center, Digital OnlySmall BusinessThe typical customer size for Edify includes medium to large enterprises, particularly those in sectors like utilities, retail, financial services, and healthcare, seeking to enhance employee and customer engagement through integrated communication solutions.Edify stands at the forefront of business communication solutions, dedicated to empowering organizations and their employees to foster unwavering customer loyalty. Recognizing that great employee experiences translate into exceptional customer experiences, Edify provides modern, intuitive tools that leverage artificial intelligence and user-friendly interfaces. Its sophisticated platform integrates systems seamlessly, allowing employees to engage with customers effectively and efficiently. This transformative approach not only increases workforce engagement but also translates into the creation of lifelong customers, ultimately boosting profitability for businesses.With a robust suite of offerings, Edify addresses both customer and employee engagement through unified communications and AI-powered capabilities. The platform facilitates seamless interaction across multiple channels, allowing agents to switch from voice to video and chat without missing a beat. Features like self-service options enable customers to find answers on their own terms, while the open API framework allows businesses to customize and enhance their communication functionalities. Edify’s commitment to innovation ensures that businesses can tackle traditional customer experience challenges with cutting-edge solutions, thereby setting the bar for what’s possible in customer service.
Reliability is at the core of Edify’s service ethos. Guaranteed 100% uptime is bolstered by a cloud-neutral architecture that operates across multiple data centers globally. This design not only addresses the need for scalability and redundancy but also reinforces security and data sovereignty, empowering businesses to control their customer data effectively. Edify invites companies to discard the limitations imposed by silos of information and disconnected systems, offering an all-in-one platform that enhances collaboration, fosters employee engagement, and ultimately transforms the way businesses interact with their customers.AI-powered self-service for customer autonomy;Unified platform for seamless communication;No-code interface for easy customizationCustomer engagement solutions, Employee engagement tools, AI-powered self-service, Unified communications, Multi-channel support, API for customization, Video conferencing capabilities, Real-time communication features, No-code interface, Smart chatbots, Interactive voice response (IVR), Drag-and-drop workflow design, Optimized agent performance metrics, 100% uptime guarantee, Global availability and redundancy, Integration with popular CRMs, Dynamic recommendations for agents, AI-driven analytics, Performance reporting dashboards, Permissions-based access management, Effortless call transferring, Extension dialing for seamless connectivity, Natural language processing for communication, Real-time transcription and translation, Automatic follow-up actions, Customizable training modules, Gamification of employee engagement, Hardware vendor integration, Special Agent bundles for streamlined purchasingAdvanced analytics and reporting tools, Comprehensive CRM integration options, Enhanced mobile app functionalities, Support for more third-party integrations, In-depth customization capabilities for user interfacesModerateModerate$$www.edify.cxhttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-Avaya-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-edify-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-edify-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-edify-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-edify-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-edify-05.jpg
zii5upAircall8.67.4IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaSSmall BusinessThe typical customer size for Aircall is small to medium-sized businessesAircall is a pioneering and innovative contact center company that specializes in providing cloud-based phone solutions for businesses of all sizes. With a strong focus on enhancing customer experiences, Aircall's platform offers a wide range of features and functionalities that enable seamless communication between customers and businesses. Implemented as a software-as-a-service (SaaS), Aircall's contact center solution enables teams to manage phone calls, text messages, and other essential communication channels in a unified and efficient manner.One of the key strengths of Aircall is its versatility, allowing businesses to easily adapt and scale their contact center operations to meet their specific needs. Whether companies are operating in various locations, working remotely, or expanding rapidly, Aircall can seamlessly integrate with existing tools and CRMs to streamline workflow and enhance productivity. The platform also offers intelligent analytics and reporting features, empowering businesses to gain valuable insights into call volumes, response times, and customer satisfaction ratings.
Aircall's commitment to delivering exceptional customer experiences is further solidified by its dedication to providing reliable and high-quality calls. By leveraging robust telecommunications infrastructure and advanced technology, Aircall ensures crystal-clear voice quality, eliminating dropped calls or disruptions that may hinder effective communication with customers. With its user-friendly interface and emphasis on scalability and customization, Aircall is revolutionizing the way businesses manage their contact center operations, ultimately reshaping the way organizations connect with their customers.Seamless integration with popular CRM systems;Advanced analytics for data-driven decision making;Scalable and customizable for business growthPower dialer, Automatic call distribution, Call recording, IVR and virtual receptionist, Call analytics and reporting, Real-time call monitoring, Call queuing and routing, Call whispering and barge-in, Call transfer, Call forwarding, Click-to-dial, Voicemail transcription, Call coaching and training, Customizable hold music, Custom caller ID, Call tagging and categorization, Conference calling, CRM integration, Call notes and history, Call disposition codes, Call quality metrics, Call-back requests, Call scheduling and reminders, Local and toll-free numbers, International calling, Call blocking and screening, Call scripting, SMS and text messaging, Call analytics and insightsPredictive dialer, Speech analytics, Social media integration, Gamification features, Screen sharingModerateModerate$www.aircall.iohttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-aircall-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-aircall-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-aircall-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-aircall-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-aircall-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-aircall-05.jpg
qq41geCall Center Studio7.58.5IVR and ACD, CCaaS, Contact CenterSmall BusinessThe typical customer size for Call Center Studio encompasses small to medium businesses (SMBs) as well as enterprise clients, indicating that they cater to a broad spectrum of organizational sizes.Call Center Studio is a state-of-the-art cloud contact center solution that delivers comprehensive communication and customer service management tools for businesses of all sizes. Catering to various industries, such as healthcare, eCommerce, logistics, financial services, real estate, and education, Call Center Studio integrates Advanced Call Distribution (ACD), Interactive Voice Response (IVR), Customer Relationship Management (CRM) integration, and a robust suite of automation tools including AI-driven chatbots and call management features. With over a decade of experience, this platform supports thousands of agents across more than 57 countries, ensuring 24/7 operational efficiency and superior customer experiences.Designed for flexibility and scalability, Call Center Studio allows businesses to adapt to changing customer needs and demands efficiently. Its user-friendly interface provides quick access to real-time data, performance reports, and analytics, enabling teams to monitor agent performance and customer interactions seamlessly. The implementation of advanced technologies such as agent coaching, sentiment analysis, and intelligent reporting enhances overall productivity while focusing on enhancing customer satisfaction. Additionally, the platform stands out with its omnichannel capabilities, allowing users to communicate with customers across various channels including calls, SMS, WhatsApp, and email, all from a single interface.
With a commitment to security and compliance, Call Center Studio addresses customer data privacy with features like number masking and encrypted communication. The company takes pride in its commitment to providing unmatched customer support and consultancy services, ensuring that businesses can not only establish an advanced contact center but also maintain it effectively. As a trusted partner for hundreds of global brands, Call Center Studio is dedicated to elevating customer interactions and optimizing operational performance, catering specifically to the evolving needs of the modern business landscape.Seamless multi-channel integration for customer communication;AI-driven tools for enhanced customer experience;Real-time analytics for proactive performance managementInbound Contact Center, Outbound Contact Center, Performance Management, Quality Management, Agent Coaching, Workforce Management, AI Chat, Chatbot, Self Service Experience, AI Avatar, ACD, IVR, CTI, Auto Dialer, Predictive Dialer, Call Recording, Number Masking, Business Phone Number, Customer Satisfaction Surveys, Reporting / Monitoring, CX Insights, Messaging, Live Chat, WhatsApp, Messenger, Telegram, Google Business Messenger, Conversations API, SMS, E-Mail, Ticketing System, API IntegrationAdvanced AI Analytics, Integrated Knowledge Base for Self-Service, Dynamic Workforce Optimization Tools, Multi-Language Support for Voice and Text, Mobile App for Agent Productivity and ManagementModerateModerate$www.callcenterstudio.comhttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-call-center-studio-1.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-call-center-studio-01.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-call-center-studio-02.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-call-center-studio-03.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-call-center-studio-04.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-call-center-studio-05.png
a3tjkzC-Zentrix7.48.4IVR and ACD, CCaaS, Contact Center, Digital Only, Digital and Social, Outbound Dialer, CRM Not Healthcare, Self Service Chat/Social BotSmall BusinessC-Zentrix caters to businesses of all sizes, ranging from small organizations to large enterprises.C-Zentrix is a leading provider of customer engagement solutions, catering to the needs of businesses across various industries. With a strong focus on innovation and technology, the company offers a comprehensive suite of products and services designed to enhance customer experience and streamline operational efficiency. C-Zentrix aims to revolutionize the way businesses interact with their customers by providing cutting-edge solutions that enable seamless and personalized engagement.One of the key offerings by C-Zentrix is its advanced contact center solution, which enables businesses to efficiently manage customer queries and interactions across multiple channels, including voice, email, chat, and social media. The contact center solution comes equipped with powerful features such as automatic call distribution, interactive voice response, and real-time reporting, providing businesses with the tools they need to effectively handle high volumes of customer inquiries and deliver exceptional service.
In addition to its contact center solution, C-Zentrix also offers a range of other customer engagement solutions, including customer relationship management (CRM), workforce optimization, and self-service portal solutions. These solutions help businesses not only improve their customer service operations but also gain valuable insights into customer behavior and preferences, enabling them to make data-driven decisions and drive business growth.Omnichannel customer engagement solutions;Advanced analytics for better insights;Scalable and customizable software platformOmnichannel communication, Automatic call distribution (ACD), Call recording and monitoring, IVR (interactive voice response) system, Outbound dialer, CRM integration, Email management, SMS and chat integration, Social media integration, Mobile application, Speech analytics, Real-time reporting, Call routing and queuing, Call transfer and conferencing, Call scripting, Workforce management, Quality management, Voicemail management, Predictive dialer, Call back option, Call masking, Auto reminder, Call analytics, CRM screen pop-up, Call center analytics, CTI (computer telephony integration), Call control, Real-time monitoringSpeech-to-text transcription, Intelligent virtual assistants, Integration with third-party applications and platforms, Advanced analytics and reporting, Video chat integrationModerateModerate$www.c-zentrix.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-c-zentrix-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-C-Zentrix-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-C-Zentrix-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-C-Zentrix-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-C-Zentrix-04.jpg
diqfc0CloudWave7.28.6IVR and ACD, CCaaS, Contact CenterSmall BusinessThe typical customer size for this company ranges from small to medium-sized businesses (SMBs) to larger enterprises, offering tailored solutions that cater to a variety of scales and requirements in the contact center space.CloudWave is Australia's premier contact centre provider, specializing in creating outstanding customer experience (CX) solutions that enable businesses to truly delight their customers. With a team boasting over 100 years of combined industry experience, CloudWave leverages cutting-edge technology and innovative strategies to tailor best-in-class contact centre solutions to meet diverse business needs. Their focus on omni-channel integration ensures seamless interactions across all customer touchpoints, positioning organizations to respond dynamically to customer feedback and preferences.One of CloudWave's flagship offerings is NEONNOW, a revolutionary cloud contact centre platform built upon the robust capabilities of Amazon Connect. NEONNOW is designed for flexibility, allowing businesses to scale quickly and customize their functionalities as they grow. The platform features a no-code setup, eliminating technical barriers for organizations and equipping agents with meaningful, contextual data that enhances customer interactions. Additionally, CloudWave offers advanced solutions such as Concierge, a smart IVR solution powered by artificial intelligence, and CONVERSATIONS, an AI digital employee designed to assist with customer service and sales inquiries.
Emphasizing security, performance, and support, CloudWave ensures that organizations can rely on their technology to drive customer engagement while safeguarding sensitive data. They provide a comprehensive range of services, including cloud security and outstanding customer support throughout the build, deployment, and maintenance phases. With innovative solutions that integrate with existing systems and provide tailored analytics, CloudWave empowers businesses to optimize their customer engagement strategies, ultimately enhancing customer satisfaction and driving growth in an ever-evolving marketplace.Extensive industry expertise over 100 years;Innovative no-code and flexible solutions;Rapid deployment without upfront costsContact Centre solutions, Cloud-based technology, Omnichannel experience, Advanced Speech Recognition, Intelligent Call Routing, Automated KYC Verification, Real-time call insights, Natural Language IVR, Conversational AI, AI-powered speech analytics, Integrated call recording, Skills-based routing, Smart IVR technology, Historical metrics and analytics, Integration with leading CRMs, Customizable contact flows, High-quality audio for calls, 24/7 customer support, Consumption-based pricing, Fixed price packages for SMBs, Workflow management application, No-code environment, Dynamic contact centre manager interface, Self-service options, Call distribution and queue management, Visual dashboard with metrics, User-friendly interface, Custom integrations, Secure cloud solutionsAdvanced analytics and reporting tools, Integration with more diverse third-party applications, Comprehensive mobile app functionalities, Enhanced AI-driven predictive dialing, Multilingual support for diverse customer interactionsModerateModerate$$www.cloudwave.com.auhttps://www.palomarr.com/wp-content/uploads/2024/12/supplier-logo-cloudwave-02.jpg
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9wgaprVVC Live7.48.4IVR and ACD, CCaaS, Contact CenterSmall BusinessVCC Live typically serves mid to large-sized enterprises across various industries, providing customizable cloud contact center solutions that enhance customer and agent experiences.VCC Live is a cutting-edge cloud contact center solution designed to enhance the way companies manage their customer interactions. With its fully customizable platform, users can effortlessly tailor functions and features to fit their unique workflows without any need for complex coding. This flexibility allows for the seamless integration of various communication channels, including voice, email, SMS, and live chat, ensuring organizations can effectively engage with customers on their preferred platforms. VCC Live’s robust software is equipped with intelligent features like predictive dialers, automated call distribution, and real-time dashboards to optimize agent productivity and drive customer satisfaction.With a proven track record of success, VCC Live has received multiple accolades, recognizing its user-focused design and reliability. Serving over 400 clients across 50+ countries, the company boasts an impressive reputation for innovation and flexibility, consistently empowering organizations to achieve their customer service and sales goals. Key offerings include automated workflows, IVR systems, and comprehensive reporting tools that provide valuable insights for better decision-making. Clients rave about VCC Live’s comprehensive support throughout the implementation process and appreciate the platform's empowering capabilities that enable teams to perform optimally.
VCC Live meets the ever-evolving demands of various industries, including BPO, retail, healthcare, banking, and consumer lending. It is designed to support not only customer service but also sales and debt collection activities, making it a truly versatile solution. Clients like DHL and Vodafone have reported significant increases in productivity and customer satisfaction after partnering with VCC Live. Furthermore, the commitment to data security and compliance ensures peace of mind for organizations handling sensitive information, allowing them to focus on enhancing their customer experience and driving growth in a competitive landscape.Zero coding required for custom configurations;Integrates seamlessly with major business tools;Offers a month-to-month flexible pricing modelcloud contact center solution, fully customizable without user coding, intelligent features, omnichannel functionality, auto dialers, predictive dialer, voicemail detection, IVR system, skill-based routing, live dashboards, scripting tool, call routing, phone payments, integration with Salesforce, integration with HubSpot, integration with Docusign, integration with Zapier, integration with Looker, SMS capabilities, email automation, outbound IVR for campaigns, real-time monitoring and reporting, quality management tools, agent performance tracking, customer data security measures, multi-channel communication support, customizable KPI dashboards, automatic call distribution, flexible pricing model with no long-term agreementsadvanced AI-driven analytics, omnichannel chatbot integration, dedicated workforce management tools, extensive third-party app integration library, support for video calling and conferencingModerateModerate$$www.vcc.livehttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-vcc-live-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-vcc-live-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-vcc-live-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-vcc-live-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-vcc-live-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-vcc-live-05.jpg
8j918wFusion Connect7.28.5IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, VoIP and Network with Security, VoIP and Network without SecurityLarge Enterprise BusinessFusion Connect focuses on mid-market and enterprise clientsFusion Connect is a cloud-based solution provider that caters to mid-market and enterprise businesses. Their core offerings focus on communication, collaboration, security, and network management. They provide services such as Voice over IP (VoIP), Unified Communications (UCaaS), internet access, secure networking, and hosted services.Their technology stack is designed to be highly available and secure, ensuring consistent performance for critical business applications. They also leverage AI to optimize these systems and ensure world-class performance. Notably, Fusion Connect is a leading Microsoft Cloud Solution Provider (CSP), and offers integration with Microsoft 365 and Teams.
In essence, Fusion Connect helps businesses connect their various technological systems and devices into a cohesive and secure network, facilitating communication and collaboration while keeping everything protected.Microsoft Focus: Fusion Connect positions itself as a leader in Microsoft Cloud solutions, specifically for voice and collaboration tools;AI-powered Voice: They emphasize the use of AI to enhance call experiences and redefine collaboration;Service Guarantee: Fusion Connect highlights its commitment to service level agreements, potentially offering a reliability advantageConferencing, Call forwarding, Voicemail to email, Call recording, Call waiting, Call transferring, Caller ID, Call blocking, Do not disturb, Call screening, Call routing, Auto attendant, Call queuing, Instant messaging, Presence indication, Faxing, Mobile app, Multi-device accessibility, Call analytics, CRM integration, Web-based administration, Call monitoring, Call reporting, Music on hold, Video conferencing, Virtual fax, Call park, Call pickup, Call hold, Call whisperVideo webinars, Virtual meetings, Screen sharing, File sharing, Intelligent virtual assistantModerateModerate$$www.fusionconnect.comhttps://www.palomarr.com/wp-content/uploads/2024/12/supplier-logo-touchpoint-02.jpg
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khcam2ConnexAI7.18.6IVR and ACD, CCaaS, Contact CenterSmall BusinessThe typical customer size for ConnexAI varies across industries, ranging from small businesses to large enterprises, as it offers scalable solutions that cater to diverse customer engagement needs.ConnexAI is a leading provider of conversational AI solutions, designed to transform customer interactions through its innovative platform, Athena. Their technology empowers businesses with generative and conversational AI capabilities that enhance customer engagement across voice and digital channels. With a strong focus on building enduring partnerships, ConnexAI has successfully managed over 4 billion interactions per year, achieving significant increases in workforce productivity (133%) and client satisfaction (36%). They are widely recognized for their state-of-the-art features, including AI-powered analytics, speech recognition, and customizable voice solutions that cater to the unique needs of businesses around the globe.The recently completed Series C funding round underscores ConnexAI’s commitment to innovation and growth in the artificial intelligence domain. The company's transformative approach not only streamlines customer service operations but also drives impressive outcomes for sales (60% average increase) and customer satisfaction, with 99% of current clients recommending their services. By harnessing advanced technologies like AI Agent and AI Guru, ConnexAI facilitates deeper understanding and personalization during customer interactions, which ultimately leads to improved service efficiency and cost-effective solutions for businesses.
ConnexAI’s focus on security and reliability is paramount, with rigorous audits ensuring that client data and uptime requirements are met with the highest standards. The integration of their comprehensive suite of omnichannel features allows businesses to engage customers on their preferred platforms, seamlessly navigating SMS, voice, live chat, and social media. This adaptability, combined with actionable insights from AI-powered analytics, positions ConnexAI as an indispensable partner for organizations aiming to enhance their customer experience and operational efficiency in an increasingly digital landscape.Advanced Conversational AI for personalized interactions;24/7 support enhances customer satisfaction;Seamless omnichannel integration across platformsGenerative & Conversational AI, AI Powered Omnichannel, Cutting Edge Conversational AI, AI Agent for automation of tasks, AI Guru for user support, AI Analytics for data insights, Automatic Speech Recognition and Text-To-Speech, 24/7 availability, Scalability for handling interactions, Cost Efficiency, Improved Customer Satisfaction, Enhanced Compliance, Consistent Experiences, Customisable Voice Solutions, PCI DSS Compliance for secure payments, Intelligent Call Routing, Live Chat integration, Bulk Messaging for SMS, Real-time Support, Sentiment and Keyphrase Analysis, Knowledge Base Management, Gamification for team motivation, Workflow Automation with Flow, PDF Builder for documentation, Custom Form creation, Marketplace for third-party integrations, Robust Security Protocols, Workforce Management tools, Real-time Reporting and AnalyticsAdvanced predictive analytics, Integration with more niche or industry-specific tools, Multi-lingual support beyond basic capabilities, Customizable AI training modules, Enhanced CRM functionalities for deeper customer insightsEasyModerate$$www.connex.ai/ushttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-connex-1.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-connexai-01.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-connex-02.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-connexai-03.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-connexai-04.pnghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-connexai-05.png
tfee93LiveVox7.38.4Outbound Dialer, VoIP and Network without Security, IVR and ACD, CCaaS, Contact Center, Self Service Chat/Social Bot, Self Service Voice BotLarge Enterprise BusinessThe typical customer size for NICE and LiveVox includes small to mid-sized businesses, as well as large enterprises that require advanced customer engagement solutions.NICE is a pioneering company that has recently joined forces with LiveVox to establish a remarkable portfolio of AI-driven proactive outreach solutions aimed at enhancing customer experience (CX). This partnership harnesses the power of advanced conversational AI, which can be utilized across various customer engagements, making NICE a leader in proactive communications. By leveraging predictive analytics, NICE can effectively anticipate customer needs and deliver timely, relevant engagement strategies that drive successful interactions, enriching both the customer journey and business outcomes.Emphasizing a proactive approach to customer experience, NICE empowers organizations to differentiate themselves in an increasingly competitive marketplace. Their suite of intelligent proactive CX solutions, including LiveVox SmartReach, allows businesses to connect with customers in a way that is not just reactive but anticipates and addresses their needs ahead of time. With a focus on predictive capabilities, NICE provides businesses with the tools required to foster more meaningful interactions, improving customer satisfaction and loyalty.
In addition to its focus on AI-driven engagement, NICE also prioritizes customer support and accessibility through LiveVox’s extensive resources and user-friendly guides. They provide comprehensive training materials and support tools that enhance user experiences for both administrative and agent roles. From quick start guides to advanced analytics dashboards, NICE ensures that businesses can easily navigate their platforms, maximize their use of resources, and effectively meet their customers' expectations while paving the way for a bright future in customer experience.AI-powered proactive outreach solutions;Comprehensive resources and support available;Seamless integration with Salesforce platformAI-powered proactive outreach, advanced conversational AI, predictive analytics, LiveVox SmartReach, comprehensive support resources, administrative user guides, agent user guidelines, developer API documentation, infosheets for product features, legal document hub, system operational status, quick start resources, new feature release notes, training programs for managers and agents, user roles and permissions management, instructional videos, attempt supervisor for call limits, call and screen recording capabilities, campaign management features, integration with Salesforce, customer contact management, email channel configuration, interactive voice response (IVR), virtual agent deployment with LiveVox Bot, unified analytics performance dashboards, secure payment capture, SMS channel management, web chat management, customizable agent desktop, knowledge base for self-service, workforce quality management, dynamic scripting for agents, customer service ticketing system, voice communication capabilities, reporting tools for performance analytics, real-time wallboard dashboardsOmnichannel integration beyond voice, advanced artificial intelligence for predictive customer behavior, robust social media customer service tools, customizable API offerings for third-party integration, comprehensive customer journey mapping and analyticsEasyModerate$$$www.nice.com/livevoxhttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-LiveVox-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-LiveVox-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-LiveVox-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-LiveVox-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-LiveVox-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-LiveVox-05.jpg
n4kfxuAvaya7.77.7IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS
Large Enterprise Business
The typical customer size for Avaya varies widely, encompassing small and medium-sized businesses as well as large enterprise organizations across various industries, including healthcare, education, and financial services.
Avaya is a global leader in providing innovative communication and collaboration solutions tailored for enterprise customer experience (CX) and employee experience (EX) challenges. With a broad portfolio including the Avaya Experience Platform, organizations can effectively enhance interactions across multiple channels, ensuring that both customers and employees receive exceptional service. This multifaceted platform intertwines advanced AI capabilities, flexible cloud solutions, and proven on-premises systems, creating an ecosystem where companies can innovate without disrupting their existing operations. Avaya’s adaptive approach enables businesses to modernize at their own pace while aligning with evolving market demands.
Avaya's solutions cater to a diverse range of industries, including healthcare, education, financial services, and public sectors. Their offerings include comprehensive contact center solutions like AXP On-Prem, Private Cloud, and Public Cloud, which provide secure, scalable, and advanced customer interaction management. Furthermore, Avaya Communication & Collaboration Suite encompasses essential tools such as Avaya Cloud Office and Avaya Spaces, allowing seamless integration of voice, video, messaging, and conferencing functionalities. This holistic approach fosters improved business outcomes by enabling organizations to prioritize customer engagement and employee productivity simultaneously.
In addition to robust communication frameworks, Avaya emphasizes the importance of specialized services to guide clients through transformative journeys. Clients can rely on Avaya's expert team for consultation, implementation, and support, enabling tailored solutions that align with operational goals and industry-specific requirements. Strong visibility into system performance, combined with ongoing optimization and training via Avaya's ACES Professional Services, ensures that organizations maximize their investments while adapting to ever-changing customer expectations and market conditions. Through an unwavering commitment to driving innovation, Avaya shapes the future of customer and employee experiences.Seamless hybrid cloud integration with no disruption;Comprehensive AI-driven analytics for enhanced insights;Flexible deployment across various communication channelsAvaya Experience Platform, AXP On-Prem solution, AXP Private Cloud, AXP Public Cloud, Avaya Communication & Collaboration Suite, Avaya Aura Private Cloud, Avaya Cloud Office, Avaya Spaces, Avaya Aura, Avaya IP Office, Avaya Services, ACES Professional Services, Devices Catalog, Innovation Without Disruption, Customer Experience, Remote Contact Center, Hybrid Cloud Services, AI Virtual Agent, Managed Services, Support Services, Learning Services, Healthcare Provider solutions, Education solutions, Financial Services solutions, Media and Entertainment solutions, Public Sector solutions, AI-driven self-service, Advanced Routing, Security and compliance features, Workforce engagement management, Predictive AI capabilitiesLimited integration with non-Avaya third-party applications, Comprehensive analytics and reporting tools, Advanced machine learning capabilities for predictive analytics, Enhanced customization options for user interfaces, More intuitive user experience design
DifficultDifficult$$$www.avaya.comhttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-Avaya-01.jpg
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gx8oyxThinkOwl7.97.2RPA, IVR and ACD, CCaaS, Contact CenterSmall BusinessThinkOwl is ideal for small to medium-sized businesses that require customer service and support software solutions.ThinkOwl is a cutting-edge company that specializes in providing innovative customer service solutions to businesses. With a strong focus on enhancing the customer experience, the company utilizes advanced technologies and data-driven strategies to help companies transform their customer service operations. ThinkOwl's platform offers a comprehensive suite of tools designed to streamline customer interactions, automate processes, and provide real-time insights for businesses to make informed decisions.One of the key features of ThinkOwl is its intelligent ticketing system, which allows businesses to efficiently manage customer inquiries and requests. By harnessing the power of artificial intelligence and machine learning, ThinkOwl's ticketing system can analyze and categorize customer tickets, ensuring that they are promptly directed to the most appropriate team or agent. This not only enhances response times but also increases customer satisfaction by ensuring that each inquiry is handled by the most qualified person.
Furthermore, ThinkOwl offers a fully integrated knowledge base that provides customers with self-service options. By empowering customers to find answers to their questions and solve common issues on their own, businesses can reduce their workload and free up resources to focus on more complex customer interactions. The platform also enables businesses to gather customer feedback and analyze trends, allowing them to continuously improve their products and services.AI-driven automation for efficient customer support;Multichannel integration for seamless communication;Analytics-driven insights for data-backed decision makingLive chat, Email ticketing, Knowledge base, CRM integration, Multi-channel support, Customizable workflows, Reporting and analytics, Customer satisfaction surveys, Automation, AI-powered chatbots, Self-service portal, Multi-language support, Team collaboration, Social media integration, Email notifications, Customizable branding, Ticket status tracking, SLA management, Omnichannel management, Knowledge base articles rating, Mobile app, File attachments, Customer history tracking, Auto-assigning tickets, Customizable ticket fields, Ticket tagging, Time tracking, Secure data storage, Advanced search functionalityVideo chat, SMS messaging integration, Voice call integration, Chatbot builder, GamificationModerateModerate$www.thinkowl.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-thinkOwl-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ThinkOwl-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ThinkOwl-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ThinkOwl-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ThinkOwl-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-ThinkOwl-05.jpg
n1cis7Message Broadcast/Link Mobility7.37.8IVR and ACD, CCaaS, Contact Center, Self Service Chat/Social Bot, Self Service Voice Bot
Small Business
The typical customer size for this company includes major enterprises and organizations across various industries, such as utilities, finance, insurance, healthcare, telecommunications, and retail, who seek to transform their customer engagement strategies at scale.
Customer Engagement Transformation is a pioneering company dedicated to enhancing customer interactions for the world's most esteemed brands. Our mission focuses on driving meaningful and measurable business outcomes, primarily by increasing customer loyalty, boosting revenue, and prompting desired customer behaviors while minimizing customer effort. Our automation of conversational customer journeys delivers predictable results through a seamless omnichannel approach, connecting with customers via SMS, email, voice, and more.
At the heart of our service offerings is a commitment to influence customer behavior through personalized experiences and targeted interventions. With our sophisticated technology landscape comprising low-code and no-code solutions, brands can effectively communicate across various channels, resulting in reduced operational costs and enhanced customer satisfaction. By empowering customers with tools for self-service and improved preference management, we enable brands to create a more interactive and satisfying customer experience, leading to a significant reduction in call center interactions.
Customer Engagement Transformation prioritizes integrating advanced technology with innovative strategies to meet the evolving needs of modern consumers. Our comprehensive analytics and reporting tools provide brands with invaluable insights into customer behavior, sentiment, and engagement patterns. By unifying disparate data systems and leveraging advanced APIs, we allow companies to drive robust digital transformation initiatives that not only align with customer expectations but ultimately enhance brand loyalty and business profitability.Omnichannel integration for seamless communication;Dynamic customer preference management;Low-code/no-code solutions for easy deploymentCustomer engagement transformation, Omnichannel connectivity (SMS, MMS, RCS, iMessage, Email, Voice, Push), Personalized customer experiences, Automated conversational journeys, Call center deflection, Turnkey/Low-code/No-code solutions, Integration with fragmented data silos, Predictive analytics, Emergency communications, Customer preference management, Customer care and billing automation, APIs for seamless integration, Reliable enterprise-grade infrastructure, Scalable messaging solutions, Real-time reporting and insights, Intelligent workflows for self-resolution, Dynamic segmentation and audience targeting, Engagement through chatbots, Compliance management tools, Proactive communications, Voice of customer insights, Digital channel migration strategies, Automated payment reminders, Enhanced customer satisfaction, Customer behavior influence, Data enrichment capabilities, Cross-channel orchestration, Migration of legacy systems, Customer feedback loops, Consistent multi-channel messaging
Advanced artificial intelligence for customer insights, Comprehensive customer journey mapping tools, Enhanced customization options for user interfaces, Multi-language support for global reach, Integration with social media platforms for broader engagement
ModerateModerate$$www.messagebroadcast.com
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12r626SingleComm7.57.1IVR and ACD, CCaaS, Contact Center, Collaboration, UCaaS, Outbound DialerSmall BusinessSingleComm typically serves medium to large-sized businesses.SingleComm is a leading technology company that specializes in providing innovative communication solutions to businesses. With their cutting-edge software, they enable companies to streamline their communication methods and enhance customer experiences. SingleComm's platform offers a comprehensive suite of tools that integrate seamlessly with existing systems, helping businesses to optimize their operations and achieve better outcomes.One of the key features that sets SingleComm apart is their advanced contact center technology. This solution revolutionizes how businesses handle customer interactions, allowing for seamless routing and intelligent prioritization of calls. SingleComm's platform also includes robust reporting and analytics capabilities, enabling businesses to gain valuable insights into their customer interactions and performance metrics. With this information at their fingertips, companies can make data-driven decisions to improve their processes and provide exceptional service.
Moreover, SingleComm understands the importance of personalization and tailoring communication strategies to each business's unique needs. Their platform is highly customizable, allowing companies to design workflows, create scripts, and configure routing rules that align with their specific objectives. This flexibility empowers businesses to deliver personalized experiences to customers, leading to increased customer satisfaction and loyalty. With their commitment to innovation and customer-centric approach, SingleComm is a trusted partner for businesses looking to enhance their communication capabilities and drive success.Advanced omnichannel customer engagement platform;Seamless integration with existing systems;Robust reporting and analytics capabilitiesInbound call routing, Outbound call routing, Interactive voice response (IVR), Automatic call distribution (ACD), Call recording, Call monitoring, Call whisper, Call barge, Call transfer, Call conferencing, Call queuing, Call analytics, Real-time reporting, Call scripting, Predictive dialing, Automated outbound campaigns, Agent scripting, Skills-based routing, CRM integration, Customizable dashboards, Speech analytics, Text-to-speech, Multi-channel communication, Call tagging, Call scoring, Call analytics, Reporting and analytics, Quality assurance toolsAdvanced speech recognition, Voice biometrics, Integration with social media platforms, Advanced AI-powered analytics, Workforce management capabilitiesModerateModerate$$www.singlecomm.comhttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-logo-singlecomm-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SingleComm-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SingleComm-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SingleComm-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SingleComm-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/06/supplier-screenshot-SingleComm-05.jpg
mg7py5Smartz Solutions7.17.3IVR and ACD, CCaaS, Contact CenterSmall BusinessSmartz Solutions typically serves medium to large enterprises looking for integrated communication and engagement platforms to enhance both customer and employee experiences.Smartz Solutions is a progressive company specializing in enhancing customer and employee experiences through its comprehensive cloud-based omnichannel communications platform. Recognizing that customer experience drives financial performance, Smartz Solutions integrates backing office functions, communication systems, and employee engagement tools into one cohesive stack. This platform allows businesses to streamline operations while delivering exceptional interactions for their customers and teams alike, making it a valuable asset for any organization looking to elevate its service levels.The company offers three primary solutions: Smartz Commz, which focuses on customer communication with features like real-time sentiment analysis and customizable customer journeys; Smartz Engage, aimed at improving employee satisfaction and productivity with functions such as e-learning and compliance monitoring; and Smartz Analyz, a data-driven reporting and analytics platform that enables businesses to harness insights for strategic decision-making. By unifying customer and employee engagement strategies, Smartz Solutions assists companies in boosting retention rates, minimizing management complexity, and fostering growth through efficiency.
With a commitment to eliminating the disjointed experiences caused by using multiple systems, Smartz Solutions leverages advanced technology to enhance both customer interactions and employee satisfaction. The platform is designed to be cloud-agnostic, offering clients the flexibility to host their services on preferred infrastructures like Azure, AWS, or Google Cloud, ensuring scalability and efficiency. By prioritizing holistic experiences for both customers and employees, Smartz Solutions empowers organizations to stay competitive in an ever-evolving market, proving that effective communication is the cornerstone of successful business outcomes.Integrated platform for seamless user experience;Real-time insights for proactive decision-making;Comprehensive solutions for CX and EXCloud-based omnichannel communications platform, Integrated voice and omnichannel platform, Single pane of glass for interactions, Complete customer journey tracking, Customer surveys capabilities, Real-time NPS, CSAT, and CES dashboards, Real-time sentiment analysis, Gamification features, Employee engagement platform, Complete employee journey management, E-learning and quality assessment, Asset management, Compliance and adherence tools, Time and attendance tracking, Employee surveys functionality, Recruitment support, Organogram for hierarchy visualization, Comprehensive real-time BI dashboards, Intuitive reporting and caching, Drill down reporting, Comprehensive historical reporting, Bespoke report creation, AI-driven historical data analysis, Cloud/Telco agnostic deployment options, Support for Azure/AWS/Google private cloud hosting, Integration with Sisense for advanced BI solutions, Real-time feedback and monitoring, Automated sentiment routing to agents, Comprehensive API library for application integration, Frictionless experiences across digital touchpointsAdvanced predictive analytics, Multi-language support for customer interactions, Integration with more third-party CRM systems, In-depth AI-driven customer journey mapping, Customizable workflow automation toolsModerateModerate$$www.smartz-solutions.comhttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-logo-smartz-solutions-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-smartz-solutions-01.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-smartz-solutions-02.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-smartz-solutions-03.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-smartz-solutions-04.jpghttps://www.palomarr.com/wp-content/uploads/2024/11/supplier-screenshot-smartz-solutions-05.jpg
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22 suppliers in this category and over 10,000 data points were used to find you the best solution.
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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Innovation and roadmap
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Easy ease of implementation
Low cost $
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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Key differentiators
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Low cost $
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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Easy support
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Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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Key differentiators
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Features and functionality
8.6
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9.1
Easy support
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Low cost $
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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Key differentiators
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8.6
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Easy support
Easy ease of implementation
Low cost $
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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8.6
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9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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8.6
Innovation and roadmap
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Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
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Key differentiators
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8.6
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97% match
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A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
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Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
I
97% match
Website
A contact center with collaboration features goes beyond just basic communication channels. It equips agents with tools to work together seamlessly.
This can involve features like real-time chat with colleagues, easy access to shared knowledge bases, and even the ability to consult with supervisors during a call. By fostering teamwork, these contact centers aim to improve agent efficiency, resolve customer issues faster, and ultimately provide a better overall customer experience.
Learn more
Key differentiators
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
- Lorem ipsum
Features and functionality
8.6
Innovation and roadmap
9.1
Easy support
Easy ease of implementation
Low cost $
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