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Managed WiFi

Managed WiFi solutions help organizations outsource the design, deployment, and management of their wireless network.

Managed WiFi services provide comprehensive support, including real-time monitoring and proactive optimization, ensuring consistent performance and security. This allows organizations to focus on core business objectives while guaranteeing reliable wireless connectivity for employees, customers, and IoT devices. Managed WiFi is a key component of modern Network-as-a-Service (NaaS) strategies.

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The challenge

Your organization relies on seamless wireless connectivity to power critical applications and support a mobile workforce, but managing a complex WiFi environment in-house can be a drain on resources. Network outages, slow speeds, and security vulnerabilities can disrupt operations, frustrate employees, and expose your business to risk. Maintaining expertise in the rapidly evolving wireless landscape, from RF optimization to the latest security protocols, is a constant challenge. The complexity of supporting IoT devices and high-bandwidth applications further strains your IT team, making it difficult to focus on strategic initiatives.

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31% of IT outages are caused by network/connectivity issues
15.3 min average daily downtime per employee due to minor technical friction
$400B total annual loss for Global 2000 companies due to unplanned downtime

The solution

Managed WiFi addresses your unique challenges through modern solutions and key capabilities.

End-to-end management

Providers assume responsibility for design, deployment, configuration, monitoring, and optimization of the wireless environment.

Advanced security

Features include WPA3 encryption, micro-segmentation, and integration with security stacks to protect against unauthorized access and cyber threats.

Aiops and predictive analytics

AI-powered tools automate root cause analysis, identify potential issues, and optimize network performance in real-time.

Zero-touch provisioning

Hardware is automatically configured upon plug-in, reducing the need for on-site senior engineers and simplifying deployment.

SLA-backed performance tracking

Success is measured based on user experience metrics, such as Zoom call quality, rather than just uptime.

Cloud-managed architecture

Centralized management through a single browser window enables oversight of global networks and automated firmware updates.

See how managed WiFi suppliers stack up

Our Palomarr Insights chart shows the full landscape of managed WiFi solutions.

  • See how companies stack up against each other
  • Get a detailed breakdown of each supplier
  • Compare 65 suppliers
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Capabilities Innovation

How to evaluate managed WiFi

1

Deployment flexibility

Evaluate whether the solution is truly cloud-native, or if it requires an on-premises controller, which can impact scalability and remote management.

2

Integration with security stacks

Ensure the Managed WiFi solution integrates with Identity and Access Management (IAM) systems and ITSM tools to automate security and incident management.

3

Total cost of ownership (TCO)

Look beyond the monthly fee to consider data egress fees, wired backbone upgrades, and potential usage-based charges.

4

Vendor stability and innovation

Assess the vendor's commitment to Wi-Fi 7 and their track record of providing firmware updates for legacy hardware.

Questions to ask suppliers

Use these questions during supplier evaluations to ensure you're choosing the right partner for your needs.

Managed WiFi RFP guide
  • How does your AIOps engine differentiate between transient interference and a systemic hardware failure?
  • What specific security and authentication functions remain active at the local site in the event of a total cloud management outage?
  • Can you provide a 5-year TCO projection that includes the anticipated cost of PoE upgrades and usage-based fees for high-density traffic spikes?
  • Walk us through the 'Day 2' optimization process: what specific data does your system collect to improve the signal-to-noise ratio over the first 30 days?