Capability scores for dedicated fiber providers are driven by factors such as owning their fiber infrastructure (on-net status), providing mature support with a 24/7 US-based Network Operations Center, and demonstrating historical reliability through adherence to five nines (99.999%) uptime.
Innovation scores are influenced by the availability of automation APIs for customer network management, built-in network security features aligning with zero-trust architectures, and the ability to provide ultra-low latency for edge devices and IoT.Top-ranked companies typically own a significant portion of their fiber infrastructure, offer robust service level agreements, and invest in automation and security.
Vendors can improve their ranking by expanding their on-net footprint, enhancing their security offerings, and providing more flexible and automated provisioning options. Demonstrating a commitment to innovation and customer support is also crucial for achieving a high ranking.
