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Genesys CX Workshop and TopGolf – El Segundo, CA

August 14 @ 12:00 pm - 5:30 pm

”Unlock the Future of Customer Experience With Genesys

Join us for an exclusive half-day workshop and TopGolf designed for CX leaders and innovators. Whether you're currently leveraging Genesys Cloud or exploring what’s possible, this hands-on session will equip you with the strategies and tools to accelerate transformation across your organization.

What to Expect:
• Interactive Demos – Build digital bot flows, explore customer journey analytics, and experience AI-driven tools like Copilot.
• Practical Learning – Discover how to optimize existing capabilities and unlock new value from your CX investments.
• Strategic Networking – Connect with peers, hear real-world success stories, and discuss future-forward approaches to customer experience.

Ideal for IT decision-makers, operations leaders, and digital transformation champions, this workshop is your opportunity to elevate customer and agent experiences—today and tomorrow.

Seats are limited. Reserve your spot and reimagine what great CX looks like.

Agenda

TopGolf + CX Innovation with Genesys
Thursday, August 14, 2025 | 12:00 PM – 5:30 PM PST

Join us for an afternoon of insights, hands-on learning, and a little friendly competition.

12:00 PM – 1:00 PM
Lunch & Networking
Kick things off with a delicious lunch while networking with the Genesys team and fellow CX professionals. It’s the perfect warm-up for an afternoon of innovation and inspiration.

1:00 PM – 3:30 PM
Customer Experience Workshop
Step into the future of customer experience. In this interactive workshop, explore how Genesys Copilot and Virtual Agent solutions are transforming service across every channel. Walk away with practical strategies, fresh ideas, and a better understanding of how AI can power personalized, scalable customer engagement.

3:30 PM – 5:30 PM
TopGolf Happy Hour
Wrap up the day with drinks, light bites, and golf bays reserved just for us. Whether you’re here for the swing or the conversation, it’s a great way to unwind and connect.

About The Event

This isn’t your typical workshop. It’s a chance to connect, get hands-on, and take a swing at both golf and the future of customer experience.

Join us for an in-person afternoon of insights, innovation, and a little friendly competition at TopGolf. You’ll start with lunch and casual networking, followed by a guided workshop where we’ll explore how Genesys is using AI—like Copilot and Virtual Agent—to deliver faster, more personalized customer support across every channel.

Then, wrap up the day in the bays with drinks, light bites, and great conversation. Whether you’re here for the golf, the tech, or the people—you’ll walk away with fresh strategies and stronger CX connections.

About Genesys

Genesys Supervisor Copilot: AI for Smarter Team Management

Discover how Genesys Cloud Supervisor Copilot gives supervisors a real-time view of call quality, agent performance, and customer sentiment. Learn how AI surfaces coaching opportunities, flags compliance gaps, and recommends the right interventions to drive high-impact outcomes.

Genesys Virtual Agent and Chatbot Capabilities

Explore how Genesys Virtual Agents transform self-service into intelligent, conversational experiences. Integrated with Genesys Cloud, these bots pull in real-time customer data to ensure seamless support across voice, chat, email, and social—delivering consistency and speed while enabling ongoing optimization through built-in analytics.

Details

Date:
August 14
Time:
12:00 pm - 5:30 pm
Event Category:

Venue

Topgolf El Segundo
400 Pacific Coast Hwy
El Segundo, CA 90245 United States + Google Map