Wallboards
13Verified suppliers
Built for
The challenge
Without a centralized view of real-time data, your organization struggles with agent attrition, inconsistent customer experiences, and operational inefficiencies. Fragmented data sources make it difficult to identify bottlenecks and react to changing conditions. High agent turnover leads to increased costs and decreased productivity, while long wait times and inconsistent service erode customer loyalty. A lack of real-time visibility prevents supervisors from making timely adjustments, resulting in missed opportunities and increased operational costs.
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31.2%
of contact center agents experience annual turnover
90 days
required for new agents to reach full productivity
$1M
annual cost of attrition for a 100-agent team
The solution
Wallboards addresses your unique challenges through modern solutions and key capabilities.
Omnichannel unified visualization
Provides a single, blended view of voice, chat, SMS, and social media interactions, ensuring consistent service across all channels.
Real-time predictive analytics
Forecasts call volumes and staffing needs based on current trends, enabling proactive resource allocation.
Sentiment and emotion analysis
Analyzes the tone and empathy of interactions, flagging upset calls for immediate supervisor intervention.
Gamification and motivational elements
Uses leaderboards, achievement badges, and XP progression to tap into the human desire for recognition and reduce absenteeism.
Threshold-based alerting
Triggers customizable color-coding and automated notifications when KPIs deviate from targets.
Agent self-service and customization
Enables agents to personalize dashboards, allowing them to track their own progress toward goals.
See how wallboards suppliers stack up
Our Palomarr Insights chart shows the full landscape of wallboards solutions.
- See how companies stack up against each other
- Get a detailed breakdown of each supplier
- Compare 13 suppliers
How to evaluate wallboards
1
Cloud vs. on-premise
Evaluate cloud-native systems for their 99.999% uptime and faster setup compared to on-premise solutions.
2
Integration native support
Verify pre-built connectors for Salesforce, Zendesk, and major CCaaS platforms to ensure seamless data flow.
3
Security/compliance
Ensure the solution meets PCI-DSS, HIPAA, and SOC 2 requirements for data protection and regulatory compliance.
4
TCO beyond licensing
Factor in professional services, API fees, and training costs beyond the initial license fee to accurately assess total cost of ownership.
Questions to ask suppliers
Use these questions during supplier evaluations to ensure you're choosing the right partner for your needs.
Wallboards RFP guide- Can you demonstrate how your logic engine calculates 'Agent Utilization' and 'First Call Resolution' in real-time across both voice and digital channels?
- What is your documented data latency between the telephony event and the wallboard display, and how do you handle API 'throttling' during peak traffic bursts?
- Does your pricing model include unlimited API calls and data blending for third-party systems like Salesforce, or are these billed as additional consumption-based fees?
- Can you provide a 12-month roadmap that shows specific investments in 'Agentic AI' and explains how you will govern AI-driven decision transparency?