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The challenge
Your organization faces increasing pressure to safeguard sensitive payment card data while maintaining exceptional customer experiences. Contact centers, handling a large volume of card-not-present transactions, are prime targets for cybercriminals. Without robust PCI compliance measures, you risk costly data breaches, hefty fines, and irreparable damage to your brand reputation. Managing PCI DSS requirements manually is complex and resource-intensive, particularly for smaller organizations lacking specialized security expertise. Investing in dedicated PCI compliance software can significantly reduce your risk exposure and streamline compliance efforts.
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60%
of customer interactions are handled by contact centers, making them a major risk vector
$6M
is the average cost of a financial industry data breach
78%
of consumers would stop engaging with a brand online after a data breach
The solution
PCI addresses your unique challenges through modern solutions and key capabilities.
Data masking
Masking technologies like DTMF masking and audio redaction prevent sensitive cardholder data from entering the contact center environment, reducing the scope of PCI audits.
Encryption
Point-to-Point Encryption (P2PE) protects card data in transit, ensuring it remains unreadable to hackers even if intercepted within the contact center network.
Tokenization
Tokenization replaces raw cardholder data with non-sensitive tokens, allowing for secure storage and recurring billing without exposing actual card numbers.
Multi-factor authentication (MFA)
MFA strengthens access controls to the cardholder data environment (CDE), mitigating the risk of compromised credentials and unauthorized access.
AI-driven security
AI-powered solutions analyze transaction data in real-time to detect anomalous behavior and automate compliance auditing processes, enhancing proactive incident response.
CCaaS integration
Seamless integration with major contact center platforms ensures consistent security across all channels without introducing latency or impacting agent workflows.
See how PCI suppliers stack up
Our Palomarr Insights chart shows the full landscape of PCI solutions.
- See how companies stack up against each other
- Get a detailed breakdown of each supplier
- Compare 8 suppliers
How to evaluate PCI
1
Scope reduction efficacy
Evaluate the vendor's ability to minimize the Cardholder Data Environment (CDE) scope, reducing the number of PCI DSS requirements.
2
Native CCaaS integration
Assess the solution's ability to integrate seamlessly with major contact center platforms without impacting agent interface or introducing latency.
3
Omnichannel uniformity
Ensure the vendor provides a consistent security framework across voice, web chat, and SMS channels, avoiding disparate point solutions.
4
AI-enabled governance
Look for solutions that include real-time redaction for AI transcripts and built-in protections against model leakage.
Questions to ask suppliers
Use these questions during supplier evaluations to ensure you're choosing the right partner for your needs.
PCI RFP guide- Can you provide a current Attestation of Compliance (AOC) and Report on Compliance (ROC) for the service we are purchasing?
- How does your solution handle the expansion of Bank Identification Numbers (BINs) from 6 to 8 digits?
- What is your false-negative rate for automated redaction of sensitive authentication data (SAD) in call transcripts?
- How do you ensure data is protected during hybrid-work scenarios, and do you offer session limits or restricted desktop controls?