Noise cancellation
5Verified suppliers
Built for
The challenge
Your organization faces significant challenges due to background noise in customer interactions. Whether it\''s the cacophony of a busy contact center or the unpredictable sounds of remote work environments, noise creates inefficiencies and frustrations. Agents struggle to hear and be heard, leading to increased call times and decreased customer satisfaction. This auditory friction not only impacts your bottom line but also contributes to agent burnout and erodes brand trust, making noise cancellation a critical investment for improving overall customer experience.
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42%
of consumers hang up immediately due to background noise
15s
average increase in call length per repetition event
$1B
annual industry cost of mishearing and repetition
The solution
Noise cancellation addresses your unique challenges through modern solutions and key capabilities.
Bidirectional voice isolation
Removes noise from both the agent's and the customer's environments, ensuring clear communication regardless of the caller's location.
Adaptive AI spectral masking
Uses deep neural networks to identify and isolate human speech, surgically removing non-human sounds in real-time.
Integrated PCI/PII redaction
Detects and redacts sensitive information like credit card numbers and Social Security numbers directly from the audio stream for compliance.
Low-latency real-time processing
Processes audio with minimal delay (under 150ms) to prevent echo and maintain a natural conversation flow.
Automated call transcription pre-cleaning
Prepares audio specifically for automatic speech recognition engines, improving transcription accuracy in noisy environments.
CCaaS/UCaaS integration
Integrates seamlessly with existing telephony and contact center platforms for a zero-touch experience.
See how noise cancellation suppliers stack up
Our Palomarr Insights chart shows the full landscape of noise cancellation solutions.
- See how companies stack up against each other
- Get a detailed breakdown of each supplier
- Compare 5 suppliers
How to evaluate noise cancellation
1
Bidirectional cancellation
Verify the solution removes noise from both the agent and customer sides for comprehensive clarity.
2
Security certifications
Ensure the vendor has verified HIPAA, PCI-DSS, and SOC 2 Type II compliance.
3
On-device processing
Prioritize solutions that process audio at the edge to minimize latency and data security risks.
4
VDI/thin client support
Confirm compatibility with virtual desktop infrastructure and legacy hardware for consistent performance across environments.
Questions to ask suppliers
Use these questions during supplier evaluations to ensure you're choosing the right partner for your needs.
Noise cancellation RFP guide- How does your solution handle overlapping speech where background voices occur at the same frequency as the agent's voice?
- What security certifications do you hold to ensure the privacy of customer data during audio processing?
- Can you provide a performance benchmark showing your software's CPU and RAM footprint on a standard workstation under peak load?
- What is your average time to value for an enterprise deployment of 5,000+ seats, and what specific IT resources are required from our side to achieve it?