Skip to main content

Permissions

Add user
Done

Start your AI search

AI search
Outbound call compliance Gamification for customer service Outsourcing services

PSession ID DateTime FBSessionID FBUserID APIBody Source Status
13552024-11-25 12:07:35lJ5GUGCVj2ISKVbvq56DEhap1249var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: driving revenue. contact center.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Joe Servin; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Regal; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 249; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102236914; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1732565117309KwD5tm0hZM3IpuVYleA; var.sid2: lJ5GUGCVj2ISKVbvq56DEhap1; var.companyemail: [email protected]; var.AISummary: Outbound driving revenue and contact center performance are key data points for business analysis. These metrics likely indicate sales effectiveness and customer service efficiency.; var.AIKeywords: OutboundSales, DrivingRevenue, ContactCenter, LeadGeneration, CustomerAcquisition.; var.AIKeywordsList: OutboundSales,DrivingRevenue,ContactCenter,LeadGeneration,CustomerAcquisition; var.myJSONApollo:
13562024-11-25 12:11:03lJ5GUGCVj2ISKVbvq56DEhap1249var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: outbound engagement. b2c.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: Multiple; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: driving revenue. contact center.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Start over; var.CoreVariables: ; var.fullname: Joe Servin; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Regal; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 8bn9af; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 249; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: en; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102236914; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1732565117309KwD5tm0hZM3IpuVYleA; var.sid2: lJ5GUGCVj2ISKVbvq56DEhap1; var.companyemail: [email protected]; var.AISummary: Outbound engagement focuses on business to consumer marketing.; var.AIKeywords: OutboundMarketing, B2CMarketing, CustomerEngagement, LeadGeneration, SalesEngagement.; var.AIKeywordsList: OutboundMarketing,B2CMarketing,CustomerEngagement,LeadGeneration,SalesEngagement; var.myJSONApollo:
13572024-11-25 16:53:00XCYRZmNj5FQeEQH6Fxgw8ofZE248var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: basic features; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 1; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Dina Coughlan; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Robert Half; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Zendesk; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English only; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Unsure; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 248; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: call center. for zen desk ticketing system. basic features; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: call center. for zen desk ticketing system.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102237113; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1732582273797zLDGv6RZfaU9NbpVMAh; var.sid2: XCYRZmNj5FQeEQH6Fxgw8ofZE; var.companyemail: [email protected]; var.AISummary: This chatbot integrates with the Zendesk ticketing system offering basic call center features. It provides fundamental chatbot functionality for customer service.; var.AIKeywords: Chatbot, Call Center, ZenDesk, Ticketing System, Customer Service.; var.AIKeywordsList: Chatbot,Call Center,ZenDesk,Ticketing System,Customer Service; var.myJSONApollo:
13582024-11-27 13:03:03KlXKO6PxY6fFVwROcdVGohQMd154var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: Want to replace my on prem Cisco with something cloud; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Zendesk; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Josh Lupresto; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: LupeCO; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 154; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I want to replace my cx environment that's currently on prem; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102238479; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1732741280768NpKLrrbHbY8OTYWTfwE; var.sid2: KlXKO6PxY6fFVwROcdVGohQMd; var.companyemail: [email protected]; var.AISummary: The user wants to migrate their on-premises Cisco environment to a cloud-based solution. They are seeking a cloud replacement for their current infrastructure.; var.AIKeywords: cloud, Cisco, on premise, replacement, environment.; var.AIKeywordsList: cloud,Cisco,on premise,replacement,environment; var.myJSONApollo:
13592024-12-01 14:04:05zrTvoNJmljxSDyy3C5oPRpIMC39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: I need it for my team. To promote better KPIs.; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: gamification; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 8akcwq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102239743; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733090591803aSZy4oYT0pNs7v6qD2x; var.sid2: zrTvoNJmljxSDyy3C5oPRpIMC; var.companyemail: [email protected]; var.AISummary: Gamified training will improve team performance and key performance indicators. This approach is needed to boost our team's results.; var.AIKeywords: Gamification, Training, KPIs, Team, Employee engagement.; var.AIKeywordsList: Gamification,Training,KPIs,Team,Employee engagement; var.myJSONApollo:
13602024-12-03 07:41:04rSIA4Ul1fFi52vHCWaoEoprfi154var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Josh Lupresto; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: LupeCO; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 154; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I need to replace my aging prem NEC platform; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: replacetheagent.wantsthecustomertobeself-service.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240119; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733240318642XStUbPJwKn1pQu97J07; var.sid2: rSIA4Ul1fFi52vHCWaoEoprfi; var.companyemail: [email protected]; var.AISummary: The customer wants a self-service system replacing their outdated NEC platform and aging agents. A new platform is needed to achieve this goal.; var.AIKeywords: NEC, platform replacement, agent replacement, self-service, customer service.; var.AIKeywordsList: NEC,platform replacement,agent replacement,self-service,customer service; var.myJSONApollo:
13612024-12-03 08:01:00gpi0o0J2z3Ltp4PkmDrFyhkmb251var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: FedRAMP authorization. I need a CX solution that is FedRAMP authorized.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: SMS and whatsapp integration; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Basic features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 300-2000 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Bob Greenough; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: [email protected]; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 251; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I need a FedRAMP authorized CX solution; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: None; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240122; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733241403919F6MJWrsV4unrlUpwbI7; var.sid2: gpi0o0J2z3Ltp4PkmDrFyhkmb; var.companyemail: [email protected]; var.AISummary: The request is for a FedRAMP authorized customer experience solution with SMS and WhatsApp integration. This solution must meet FedRAMP authorization standards.; var.AIKeywords: FedRAMP, CX, solution, SMS, whatsapp.; var.AIKeywordsList: FedRAMP,CX,solution,SMS,whatsapp; var.myJSONApollo:
13622024-12-03 08:47:07gpi0o0J2z3Ltp4PkmDrFyhkmb251var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only contact center; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: FedRAMP authorization. I need a CX solution that is FedRAMP authorized.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Genesys; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: SMS and whatsapp integration; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Basic features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 300-2000Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need a provider that is HIPAA compliant; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Replace current CX technology; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Bob Greenough; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: [email protected]; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: sj5mnf; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 251; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Genesys; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240122; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733241403919F6MJWrsV4unrlUpwbI7; var.sid2: gpi0o0J2z3Ltp4PkmDrFyhkmb; var.companyemail: [email protected]; var.AISummary: The request is for a HIPAA compliant service provider. A healthcare data privacy solution is needed.; var.AIKeywords: HIPAA compliant, healthcare provider, data security, patient privacy, medical provider.; var.AIKeywordsList: HIPAA compliant,healthcare provider,data security,patient privacy,medical provider; var.myJSONApollo:
13632024-12-03 08:49:00gpi0o0J2z3Ltp4PkmDrFyhkmb251var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: FedRAMP authorization. I need a CX solution that is FedRAMP authorized.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Broadvoice; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: SMS and whatsapp integration; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Basic features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 300-2000Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need a provider that is Hitrust CSF certified; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: VoIP and network; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Replace current CX technology; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Bob Greenough; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: [email protected]; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 2juxfq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 251; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Broadvoice; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: Yes; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240122; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733241403919F6MJWrsV4unrlUpwbI7; var.sid2: gpi0o0J2z3Ltp4PkmDrFyhkmb; var.companyemail: [email protected]; var.AISummary: The request is for a HITRUST CSF certified service provider. This ensures compliance with specific security and privacy standards.; var.AIKeywords: Hitrust CSF, certified provider, data security, healthcare provider, compliance.; var.AIKeywordsList: Hitrust CSF,certified provider,data security,healthcare provider,compliance; var.myJSONApollo:
13642024-12-03 08:51:48gpi0o0J2z3Ltp4PkmDrFyhkmb251var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Both; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: FedRAMP authorization. I need a CX solution that is FedRAMP authorized.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Sharpen; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: SMS and whatsapp integration; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Basic features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 300-2000Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: Needs to be Hitrust certified. Hitrust CSF certification is required.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Replace current CX technology; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Bob Greenough; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: [email protected]; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: nrk7yw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 251; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Sharpen; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240122; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733241403919F6MJWrsV4unrlUpwbI7; var.sid2: gpi0o0J2z3Ltp4PkmDrFyhkmb; var.companyemail: [email protected]; var.AISummary: Hitrust CSF certification is necessary to meet the required security standards. Compliance necessitates obtaining Hitrust certification.; var.AIKeywords: Hitrust, Hitrust CSF, Certified, Certification, CSF.; var.AIKeywordsList: Hitrust,Hitrust CSF,Certified,Certification,CSF; var.myJSONApollo:
13652024-12-03 09:50:47zjWQnz7LXX9XaLrHaLGlyZ0rJ39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need to replace my aging prem NEC platform; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240156; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17332482093013OgRrDLkwEdVNzjyv40; var.sid2: zjWQnz7LXX9XaLrHaLGlyZ0rJ; var.companyemail: [email protected]; var.AISummary: The current NEC platform is outdated and requires replacement. A new system is needed.; var.AIKeywords: NEC, phone system, business phone, replace phone system, premesis system.; var.AIKeywordsList: NEC,phone system,business phone,replace phone system,premesis system; var.myJSONApollo:
13662024-12-03 09:54:53zjWQnz7LXX9XaLrHaLGlyZ0rJ39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: v6lgvf; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: IneedtoreplacemyagingpremNECplatformreplacetheagent.wantsthecustomertobeself-service.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240156; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17332482093013OgRrDLkwEdVNzjyv40; var.sid2: zjWQnz7LXX9XaLrHaLGlyZ0rJ; var.companyemail: [email protected]; var.AISummary: The aging NEC platform needs replacement due to age and the agent desires a self-service customer experience.; var.AIKeywords: NEC, Platform, Replacement, Agent, Self-Service.; var.AIKeywordsList: NEC,Platform,Replacement,Agent,Self-Service; var.myJSONApollo:
14432024-12-04 11:04:06i7SPST3563XRgmAA48g6xfYc5252var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: a ccaas platform for a small business; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: Multiple; var.contactcenterUSaaSrequirements: video; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Basic features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Tom Troiano; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Cloudconnex.ai, LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 252; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: help me find a contact center platform for a small business; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: Zoom; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240852; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17333389210415yMhuf2CkfGarVA8M7R; var.sid2: i7SPST3563XRgmAA48g6xfYc5; var.companyemail: [email protected]; var.AISummary: Small businesses seeking a contact center platform should explore CCaaS solutions offering video capabilities for improved customer communication and support. These platforms provide scalable and cost-effective options tailored to smaller operations.; var.AIKeywords: Contact Center Platform, CCaaS, Small Business, Video, Cloud Contact Center.; var.AIKeywordsList: Contact Center Platform,CCaaS,Small Business,Video,Cloud Contact Center; var.myJSONApollo:
14442024-12-04 11:14:52vCnRJrs1X5RDW2gYIORKRFRwW252var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: scheduling and capacity planning. looking to manage a 50 agent contact center with a tool that can help schedule time and capacity planning.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Tom Troiano; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Cloudconnex.ai, LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 252; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240859; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733339569932Wi4mDtAmDLcdr6QZ3ev; var.sid2: vCnRJrs1X5RDW2gYIORKRFRwW; var.companyemail: [email protected]; var.AISummary: The need is for workforce management software to schedule and plan capacity for a 50-agent contact center. This tool should efficiently manage agent time and overall center capacity.; var.AIKeywords: Workforce Management, Scheduling, Capacity Planning, Contact Center, Agent Scheduling.; var.AIKeywordsList: Workforce Management,Scheduling,Capacity Planning,Contact Center,Agent Scheduling; var.myJSONApollo:
14452024-12-04 11:19:28ZJ2Qk25HGRblTBxCqeVaa5VEG252var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: agent assist; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 1; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: automation and dynamic scripting with FAQ support; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Tom Troiano; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Cloudconnex.ai, LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: All channels; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English only; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: Easy to use with reporting; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: salesforce and zendesk; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 5jx6ad; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 252; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: automation and dynamic scripting with FAQ support Easy to use with reporting; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240864; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733339842054fJRXnrYhh79ckE873Wl; var.sid2: ZJ2Qk25HGRblTBxCqeVaa5VEG; var.companyemail: [email protected]; var.AISummary: This request seeks AI-powered agent assistance, workflow automation, dynamic scripting, and FAQ support, all while being user-friendly and providing reporting capabilities. The goal is streamlined AI-driven operations with comprehensive support.; var.AIKeywords: AI agent, AI workflow, automation, dynamic scripting, FAQ support.; var.AIKeywordsList: AI agent,AI workflow,automation,dynamic scripting,FAQ support; var.myJSONApollo:
14492024-12-04 12:15:18VAJuUabIqGHaViTcKTATTHyyj39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need one for my outbound sales team.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240889; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733343293137bUkVcI8wIVK4zeffjDt; var.sid2: VAJuUabIqGHaViTcKTATTHyyj; var.companyemail: [email protected]; var.AISummary: Seeking outbound call center software to improve sales team efficiency and productivity. The software will support outbound sales operations.; var.AIKeywords: Outbound call center software, outbound sales software, call center dialer, sales dialer, lead generation software.; var.AIKeywordsList: Outbound call center software,outbound sales software,call center dialer,sales dialer,lead generation software; var.myJSONApollo:
14502024-12-04 12:18:42VAJuUabIqGHaViTcKTATTHyyj39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Quality monitoring; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need one for my outbound sales team.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: I need a tool that helps automate QM for my teams.; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: h4mb9y; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240889; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733343293137bUkVcI8wIVK4zeffjDt; var.sid2: VAJuUabIqGHaViTcKTATTHyyj; var.companyemail: [email protected]; var.AISummary: The request is for an automated quality management tool to improve team efficiency. This tool should streamline existing quality processes.; var.AIKeywords: Automate QM, QM automation tool, Quality Management automation, Teamwork automation, Automated Quality Management.; var.AIKeywordsList: Automate QM,QM automation tool,Quality Management automation,Teamwork automation,Automated Quality Management; var.myJSONApollo:
14512024-12-04 12:20:52VAJuUabIqGHaViTcKTATTHyyj39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: UCaaS; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: I need a tool to help my team answer calls; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need one for my outbound sales team.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: I need a tool that helps automate QM for my teams.; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: bxg6z4; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240889; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733343293137bUkVcI8wIVK4zeffjDt; var.sid2: VAJuUabIqGHaViTcKTATTHyyj; var.companyemail: [email protected]; var.AISummary: The request is for a tool to improve call handling efficiency for a team. This suggests a need for call management software or a similar solution.; var.AIKeywords: call answering tool, team communication, call management, customer support, help desk software.; var.AIKeywordsList: call answering tool,team communication,call management,customer support,help desk software; var.myJSONApollo:
14532024-12-04 12:42:08o8OgpeZkU0e03Wcdbh7jfwmEG252var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: UCaaS; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: looking for omnichannel and video collaboration for a team of 25 agents and 100 employees not connected to the contact center; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Tom Troiano; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Cloudconnex.ai, LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: bxg6z4; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 252; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: start over; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240895; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733344795983ueK5m8Le46kLILsjEGw; var.sid2: o8OgpeZkU0e03Wcdbh7jfwmEG; var.companyemail: [email protected]; var.AISummary: A company needs an omnichannel and video collaboration solution for 25 contact center agents and 100 additional employees. The solution must support seamless communication across all channels.; var.AIKeywords: Omnichannel, Video Collaboration, Contact Center, Team Communication, Agent Collaboration.; var.AIKeywordsList: Omnichannel,Video Collaboration,Contact Center,Team Communication,Agent Collaboration; var.myJSONApollo:
14542024-12-04 12:47:03RcwB2p1fiAEhiXktZKFiw8DDK252var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: fast to deploy, easy to use; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 1; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Tom Troiano; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Cloudconnex.ai, LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English only; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat and social; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 252; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: the ability to automate inbound calls and automate data entry into CRM fast to deploy, easy to use; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: the ability to automate inbound calls and automate data entry into CRM; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240898; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733345107240i3tNWrVZSK5zUavCXqt; var.sid2: RcwB2p1fiAEhiXktZKFiw8DDK; var.companyemail: [email protected]; var.AISummary: A generative AI solution is needed for contact center automation of inbound calls and CRM data entry prioritizing fast deployment and ease of use. This seeks to improve efficiency and reduce manual workload.; var.AIKeywords: Generative AI, Contact Center Automation, Inbound Call Automation, CRM Data Entry, AI-powered Chatbot.; var.AIKeywordsList: Generative AI,Contact Center Automation,Inbound Call Automation,CRM Data Entry,AI-powered Chatbot; var.myJSONApollo:
14552024-12-04 12:52:591UT2MouKIa3YosdHS6H41mqFs252var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Tom Troiano; var.trainingandlmsrequirements: . automate inbound calls with helpful responses.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Cloudconnex.ai, LLC; var.helpsuiteandknowledgebaserequirements: looking to automate customer self service; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 252; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240901; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733345469725rlxJJd4POsRvKKInz7x; var.sid2: 1UT2MouKIa3YosdHS6H41mqFs; var.companyemail: [email protected]; var.AISummary: The data requests self-service automation tools for contact centers to automate inbound calls and provide helpful responses. This aims to improve efficiency and customer service.; var.AIKeywords: self-service, automation, contact center, inbound calls, chatbots.; var.AIKeywordsList: self-service,automation,contact center,inbound calls,chatbots; var.myJSONApollo:
14562024-12-04 13:15:37nPDrA9GuxR6F3KOClu4flZPBb253var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 300-2000 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: agent assist; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: The right information at the right time; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Meet with a consultant; var.CoreVariables: fullname-NateJuraschek-companyemail-njuraschektelarus.com-companyname-Telarus-CompanySize-300-2000Employees-Switch-a-CXToolName-agentassist-CurrentCXSupplier;PID-5jx6ad-OngoingSupportNeeds-Strongsupportneeded-Budget-Budgetneutral-EaseOfImplementation-Moderate; var.fullname: Nate Juraschek; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Telarus; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: Voice only; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 5jx6ad; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 253; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: Yes; var.APItest2: ; var.ResultsPageEndFlow: ; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: en; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240914; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733346746650XZGQD8o6CfqE6hATtEB; var.sid2: nPDrA9GuxR6F3KOClu4flZPBb; var.companyemail: [email protected]; var.AISummary: Real-time agent assistance provides the correct information when needed. This ensures timely and accurate support.; var.AIKeywords: Real-time, Agent, Assistance, Information, Support.; var.AIKeywordsList: Real-time,Agent,Assistance,Information,Support; var.myJSONApollo:
14572024-12-04 13:17:29nPDrA9GuxR6F3KOClu4flZPBb253var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only contact center; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: NICE CXone; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 300-2000Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: Better analytics than Nice has. I need a good contact center for 200 seats with good analytics and transcription.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Replace current CX technology; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: The right information at the right time; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Meet with a consultant; var.CoreVariables: ; var.fullname: Nate Juraschek; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Telarus; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: Voice only; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: pii8o9; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 253; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Nice; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: en; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240914; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733346746650XZGQD8o6CfqE6hATtEB; var.sid2: nPDrA9GuxR6F3KOClu4flZPBb; var.companyemail: [email protected]; var.AISummary: The requirement is a 200-seat contact center offering superior analytics and transcription capabilities exceeding Nice's offerings. A strong analytics platform is a key priority.; var.AIKeywords: Contact Center, Analytics, Transcription, 200 Seats, Customer Service.; var.AIKeywordsList: Contact Center,Analytics,Transcription,200 Seats,Customer Service; var.myJSONApollo:
14582024-12-04 19:42:59iSo7YmKBoyMYXg1yqVZpodeDk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: voice bot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: I need one for my call center.; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: y2wl6u; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240988; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733370156830v6mb1NZBPkzNW4cqyg6; var.sid2: iSo7YmKBoyMYXg1yqVZpodeDk; var.companyemail: [email protected]; var.AISummary: The data requests a voice bot platform for call center implementation. This indicates a need for automated customer service solutions.; var.AIKeywords: Voicebot, Call Center, Platform, Voice Bot Platform, Call Center Software.; var.AIKeywordsList: Voicebot,Call Center,Platform,Voice Bot Platform,Call Center Software; var.myJSONApollo:
14592024-12-04 19:48:28iSo7YmKBoyMYXg1yqVZpodeDk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Training and LMS; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: training and LMS; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: I need a tool for my new hires.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: I need one for my call center.; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: o1n0la; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102240988; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733370156830v6mb1NZBPkzNW4cqyg6; var.sid2: iSo7YmKBoyMYXg1yqVZpodeDk; var.companyemail: [email protected]; var.AISummary: A tool is required to onboard new employees. This tool will aid in the new hire process.; var.AIKeywords: hire, tool, new hire, onboarding, employee.; var.AIKeywordsList: hire,tool,new hire,onboarding,employee; var.myJSONApollo:
14652024-12-05 13:42:47pyvzakpAAGk0dvrNwV9fQkhLU39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: I need it for my agents both in office and at home; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: gamification; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 8akcwq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102241608; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733434944668qHt0NsTWpu0rEhF3fWu; var.sid2: pyvzakpAAGk0dvrNwV9fQkhLU; var.companyemail: [email protected]; var.AISummary: Game mechanics will be implemented to motivate both in-office and remote agents. This aims to boost performance and engagement.; var.AIKeywords: gameification, agents, office, home, employeeengagement.; var.AIKeywordsList: gameification,agents,office,home,employeeengagement; var.myJSONApollo:
14662024-12-05 17:14:11PZRESblc4nWPxe31QHLzcwjj9255var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: voice recording, analysis. like to purchase an IVR with recording and sentiment analysis.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Basic features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Mari Shankar; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Telarus; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Yes; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Yes, critical; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 255; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: being able to track productivity; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102241627; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733447454919bdoWiZ4FH96BTGFUs1b; var.sid2: PZRESblc4nWPxe31QHLzcwjj9; var.companyemail: [email protected]; var.AISummary: The customer wants a contact center solution with voice recording, sentiment analysis, and IVR functionality to track agent productivity. They need a system that provides comprehensive call monitoring and performance metrics.; var.AIKeywords: contact center, voice recording, sentiment analysis, IVR, productivity.; var.AIKeywordsList: contact center,voice recording,sentiment analysis,IVR,productivity; var.myJSONApollo:
14672024-12-06 08:48:45Bc00At0lQnKFq2OGWESTpSzSN161var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: The customer is looking for a CRM and Contact Center tool for their customers to contact them post new product launch. They currently use Discord for their customer community.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 161; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102241978; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733503701328gsUmnJpVuTRIw0XBnKK; var.sid2: Bc00At0lQnKFq2OGWESTpSzSN; var.companyemail: [email protected]; var.AISummary: A customer needs a CRM and contact center solution to manage post-launch customer communication, currently using Discord for community engagement. They seek improved customer service capabilities following a new product release.; var.AIKeywords: CRM, Contact Center, Customer Support, New Product Launch, Discord.; var.AIKeywordsList: CRM,Contact Center,Customer Support,New Product Launch,Discord; var.myJSONApollo:
14682024-12-06 08:54:06Fn7GXXMhSY7fJCUqF38mrMxWC161var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: The customer is looking for a BPO with a CRM and Contact Center tool for their customers to contact them post new product launch. They currently use Discord for their customer community.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 161; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102241982; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733503986758BJlynBP9mISGimD9WLU; var.sid2: Fn7GXXMhSY7fJCUqF38mrMxWC; var.companyemail: [email protected]; var.AISummary: A customer needs a business process outsourcing partner with CRM and contact center capabilities after their new product launch, migrating from their current Discord-based customer community.; var.AIKeywords: BPO, CRM, Contact Center, Customer Service, Discord.; var.AIKeywordsList: BPO,CRM,Contact Center,Customer Service,Discord; var.myJSONApollo:
14692024-12-06 10:08:16bENZn32YXaVBbJRgyGyCLtDB639var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only contact center; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Five9; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need a call center tool for outbound sales.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: bt0m0l; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I hate Five9 get me something better; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: digital and social; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102242033; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733508397483zxujYjxocmOfJqgGAn9; var.sid2: bENZn32YXaVBbJRgyGyCLtDB6; var.companyemail: [email protected]; var.AISummary: The user dislikes Five9 and requires a superior outbound sales call center tool.; var.AIKeywords: Five9, call center, outbound sales, call center tool, sales tool.; var.AIKeywordsList: Five9,call center,outbound sales,call center tool,sales tool; var.myJSONApollo:
14702024-12-06 11:20:37xj148qzDSm59d2dhMlBYBH1aP255var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only outbound dialer; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: NICE CXone; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: dialer is an important feature. rank the companies by their dialer capabilities.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Mari Shankar; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Telarus; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: cdlw4y; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 255; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: rank dialpad, nice, five 9; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102242098; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733512744328xfQimksddwsKmbYM9FB; var.sid2: xj148qzDSm59d2dhMlBYBH1aP; var.companyemail: [email protected]; var.AISummary: Five9 dialer capability is a key feature; company ranking should reflect dialer functionality.; var.AIKeywords: Dialer, Rank, Companies, Five9, Dialpad.; var.AIKeywordsList: Dialer,Rank,Companies,Five9,Dialpad; var.myJSONApollo:
14712024-12-06 12:37:05YQob7vmpiczP1nlyHk3Bm2VDn255var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: UCaaS; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: cheapest solution that supports war dialing. solution that does click to dialer.; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Mari Shankar; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Telarus; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: iafuwi; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 255; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: i am looking for ucaas platform; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102242140; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733517326560L6gMycEepNRC0PhrrP6; var.sid2: YQob7vmpiczP1nlyHk3Bm2VDn; var.companyemail: [email protected]; var.AISummary: The user seeks the most affordable UCaaS platform offering click-to-dial functionality and war dialing support. This requires a system that integrates both cost-effectiveness and specific dialing capabilities.; var.AIKeywords: UCAAS, Cheapest, WarDialing, ClicktoDialer, Platform.; var.AIKeywordsList: UCAAS,Cheapest,WarDialing,ClicktoDialer,Platform; var.myJSONApollo:
14732024-12-09 10:17:27csdfdoFFomXcF6o0wDJ3m9D4L101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: live chat support. needs to integrate to MaestroQA and Assembled.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243108; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 173376819600759yjCvcNyKc5eBOYKFf; var.sid2: csdfdoFFomXcF6o0wDJ3m9D4L; var.companyemail: [email protected]; var.AISummary: This live chat solution integrates with MaestroQA and Assembled CRMs to provide live chat support. It offers a combined live chat and CRM experience.; var.AIKeywords: LiveChat, CRM, LiveChatSupport, MaestroQA, Assembled.; var.AIKeywordsList: LiveChat,CRM,LiveChatSupport,MaestroQA,Assembled; var.myJSONApollo:
14742024-12-09 10:38:29vYkMsJTaejJpkeA25Z1zkogmB39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Start over; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ue5ls6; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: CSQA1; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243078; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733764478016reOjpCsV1nsCI04JezN; var.sid2: vYkMsJTaejJpkeA25Z1zkogmB; var.companyemail: [email protected]; var.AISummary: The request is for a self-addressed stamped envelope tool. This suggests a need for assistance with mailings or correspondence.; var.AIKeywords: SASE, SD-WAN, Secure Access Service Edge, Zero Trust, Network Security.; var.AIKeywordsList: SASE,SD-WAN,Secure Access Service Edge,Zero Trust,Network Security; var.myJSONApollo:
14752024-12-09 10:42:23vYkMsJTaejJpkeA25Z1zkogmB39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Start over; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: CSQA1; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243078; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733764478016reOjpCsV1nsCI04JezN; var.sid2: vYkMsJTaejJpkeA25Z1zkogmB; var.companyemail: [email protected]; var.AISummary: The user requires a SASE tool to enhance their network security. This tool will likely improve network protection and performance.; var.AIKeywords: Network Security, SASE, Security Tool, Network Security Tool, SASE Tool.; var.AIKeywordsList: Network Security,SASE,Security Tool,Network Security Tool,SASE Tool; var.myJSONApollo:
14762024-12-09 10:48:236MBTTH91z8hpdSbpDCz2dxsFl39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: CSQA1; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243119; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17337700693039vuU3g6ECP1rvatDdw8; var.sid2: 6MBTTH91z8hpdSbpDCz2dxsFl; var.companyemail: [email protected]; var.AISummary: The request is for a secure network connection to be established for employee use. A secure system is needed for SASE.; var.AIKeywords: Secure network, employees, SASE, network connection, secure connection.; var.AIKeywordsList: Secure network,employees,SASE,network connection,secure connection; var.myJSONApollo:
14772024-12-09 10:53:19KxXuRlrSco1vTkpKtzyewMnKZ39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: main menu; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: CSQA1; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243122; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733770286966sXqD7owzAZJs54bujDL; var.sid2: KxXuRlrSco1vTkpKtzyewMnKZ; var.companyemail: [email protected]; var.AISummary: The sender needs a secure network and internet solution for their employees using SASE technology. This suggests a need for secure access service edge solutions to protect their company's infrastructure.; var.AIKeywords: Secure Access Service Edge, Network Security, Internet Security, Employee Access, Remote Access.; var.AIKeywordsList: Secure Access Service Edge,Network Security,Internet Security,Employee Access,Remote Access; var.myJSONApollo:
14782024-12-09 14:43:580ImM3hwLSaqpkGOQJO5rTryzU39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: CSQA1; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243191; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733784164755B24PCflmcv2JgK72mVf; var.sid2: 0ImM3hwLSaqpkGOQJO5rTryzU; var.companyemail: [email protected]; var.AISummary: The user requires a secure internet connection solution for their team across home and office locations using SASE. This indicates a need for secure access service edge technology.; var.AIKeywords: Secure Access, Remote Access, Internet Security, Home Network, Team Connectivity.; var.AIKeywordsList: Secure Access,Remote Access,Internet Security,Home Network,Team Connectivity; var.myJSONApollo:
14792024-12-09 20:42:17xLlZogI3u8G5A2EECE2D0LcxS257var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: Case management, help suite, and customer tracking; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Patrick Perl; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: vVv; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 257; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243224; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733805623430rkBgeotiM1UpMFVMTQX; var.sid2: xLlZogI3u8G5A2EECE2D0LcxS; var.companyemail: [email protected]; var.AISummary: This CRM integrates with Discord offering case management, a help suite, and customer tracking capabilities. It streamlines customer service and support within the Discord platform.; var.AIKeywords: CRM, Discord, Case Management, Customer Tracking, Help Suite.; var.AIKeywordsList: CRM,Discord,Case Management,Customer Tracking,Help Suite; var.myJSONApollo:
14802024-12-09 21:02:52xLlZogI3u8G5A2EECE2D0LcxS257var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: Case management, help suite, and customer tracking; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: Case management. My customers are on Discord, but Discord case management isn't very good. So I'm looking for a CRM that can integrate with Discord so that I can track cases more easily.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: Current tech - support issues; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Start over; var.CoreVariables: ; var.fullname: Patrick Perl; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: vVv; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 8bn9af; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 257; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: en; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102243224; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1733805623430rkBgeotiM1UpMFVMTQX; var.sid2: xLlZogI3u8G5A2EECE2D0LcxS; var.companyemail: [email protected]; var.AISummary: The user needs a CRM system that integrates with Discord to improve case management because Discord's built-in tools are inadequate for tracking customer cases. This is to better manage customer support interactions.; var.AIKeywords: Discord, CRM, Case Management, Discord Integration, Customer Support.; var.AIKeywordsList: Discord,CRM,Case Management,Discord Integration,Customer Support; var.myJSONApollo:
14812024-12-12 09:27:55Nd7eRo1I7G6ysnnBU77jOI8wS39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: Main menu; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: I need it to work for at home workers; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 2; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: German; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, German; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat only; var.emrorehrrequirements: ; var.PID: v6lgvf; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: Yes; var.EmailValidForm: ; var.LanguageTextSearch: English and German; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: IneedittoworkwithPC/MACandSFDC.WeuseDialpadtodayforphonesbutIneedsomethingforchat.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102245216; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734024310392rSg7PJuVHrfhGP9cnFy; var.sid2: Nd7eRo1I7G6ysnnBU77jOI8wS; var.companyemail: [email protected]; var.AISummary: The company needs a chatbot supporting English and German, compatible with PCs, Macs, and Salesforce, for at-home workers, and integrated with their existing Dialpad phone system. It requires a chat-based solution instead of their current phone system.; var.AIKeywords: Chatbot, English, German, PC/MAC, SFDC.; var.AIKeywordsList: Chatbot,English,German,PC/MAC,SFDC; var.myJSONApollo:
14822024-12-12 09:45:03ozSL25LoCJ5rQnyiNK8edn7TT259var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: better technology with AI. better reporting, easy agent interface.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Basic features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Brad Fox; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Sharpen; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Yes; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Nice to have; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 259; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: need new contact center software; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: scheduling; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102245224; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734025330145nubbHQPNLszGi8VWOqx; var.sid2: ozSL25LoCJ5rQnyiNK8edn7TT; var.companyemail: [email protected]; var.AISummary: The company requires new contact center software offering improved AI-powered technology, enhanced reporting features, a user-friendly agent interface, and efficient scheduling capabilities. This upgrade will modernize their operations and improve efficiency.; var.AIKeywords: ContactCenterSoftware, AI, Reporting, AgentInterface, Scheduling.; var.AIKeywordsList: ContactCenterSoftware,AI,Reporting,AgentInterface,Scheduling; var.myJSONApollo:
14832024-12-12 11:36:416pkNTsE7GehXIBTBo2LfPSsDn39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need it for my work from home agents; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: wi2u5d; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102245360; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734032054316XbYrmalWn3nhFI3ls1s; var.sid2: 6pkNTsE7GehXIBTBo2LfPSsDn; var.companyemail: [email protected]; var.AISummary: A tool is needed for sales team outbound calling, specifically to support work-from-home agents.; var.AIKeywords: Outbound Calls, Sales Tool, Work From Home, Sales Team, Outbound Sales.; var.AIKeywordsList: Outbound Calls,Sales Tool,Work From Home,Sales Team,Outbound Sales; var.myJSONApollo:
14842024-12-12 13:58:076pkNTsE7GehXIBTBo2LfPSsDn39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: I need it to work with SFDC; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need it for my work from home agents; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 3; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: German; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, Spanish, German; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat only; var.emrorehrrequirements: ; var.PID: v6lgvf; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: I need a chatbot for my german and spanish speakers I need it to work with SFDC; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need a chatbot for my german and spanish speakers; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102245360; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734032054316XbYrmalWn3nhFI3ls1s; var.sid2: 6pkNTsE7GehXIBTBo2LfPSsDn; var.companyemail: [email protected]; var.AISummary: A chatbot is needed to support German and Spanish speakers and integrate with Salesforce. This requires a multilingual, Salesforce-compatible chatbot solution.; var.AIKeywords: Chatbot, German, Spanish, Salesforce, Multilingual.; var.AIKeywordsList: Chatbot,German,Spanish,Salesforce,Multilingual; var.myJSONApollo:
14872024-12-13 13:10:32OpHqhF7G6l8EXmcOe4sCbyQ5U255var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: standard features. IVR.; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Mari Shankar; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Telarus; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: iafuwi; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 255; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102246710; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734124188945QHPBglsv9a7YRNJxZ31; var.sid2: OpHqhF7G6l8EXmcOe4sCbyQ5U; var.companyemail: [email protected]; var.AISummary: A UCaaS platform with standard features including IVR is needed for fifty users.; var.AIKeywords: UCAAS, Platform, 50 Users, Standard Features, IVR.; var.AIKeywordsList: UCAAS,Platform,50 Users,Standard Features,IVR; var.myJSONApollo:
14912024-12-14 10:02:24tk3H9ZYfMm25iHlQ0AWbWEZ5Z264var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need a contact center solution for a high volume outbound call center. I would also like to make sure that calls can be recorded and analyzed for sentiment.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Power dialer; var.contactcenterUSaaSrequirements: chat messages between agents, ability for manager monitoring and grading.; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Advanced features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Michael; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Brown; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 264; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: Other; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102247767; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734199139826s8ID6xzykLqREcPzYhY; var.sid2: tk3H9ZYfMm25iHlQ0AWbWEZ5Z; var.companyemail: [email protected]; var.AISummary: The needed contact center solution must handle high-volume outbound calls, record them for sentiment analysis, and provide features like agent chat monitoring and performance grading. This system needs to support robust call recording and analysis capabilities.; var.AIKeywords: Contact Center, Outbound Calls, Call Recording, Sentiment Analysis, Agent Monitoring.; var.AIKeywordsList: Contact Center,Outbound Calls,Call Recording,Sentiment Analysis,Agent Monitoring; var.myJSONApollo: Floatbot API
14922024-12-16 14:25:06o7Vj78n9Ueo5LmW0VansS7joM39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only outbound dialer; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Five9; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need a new outbound dialer for my sales team; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: uq4cfv; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I hate Five9 get me off it ASAP!; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102249146; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734387852752Uve4WPFb3XyG1IKGFdc; var.sid2: o7Vj78n9Ueo5LmW0VansS7joM; var.companyemail: [email protected]; var.AISummary: The user expresses strong dissatisfaction with Five9 and urgently requests a replacement outbound dialer for their sales team. A new system is needed immediately.; var.AIKeywords: Five9, outbound dialer, sales team, new dialer, contact center.; var.AIKeywordsList: Five9,outbound dialer,sales team,new dialer,contact center; var.myJSONApollo: Floatbot API
14932024-12-16 15:21:24oZ0qjE48F8MC0K1RcK0zBSw1C266var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 300-2000 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Craig Klemp; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Front; var.helpsuiteandknowledgebaserequirements: I need a collaborative help desk tool; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 266; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102249240; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734391207104b9HWiR5nkYSH6Nd25Yz; var.sid2: oZ0qjE48F8MC0K1RcK0zBSw1C; var.companyemail: [email protected]; var.AISummary: Ticketing data encompasses information related to the sale and management of tickets for events or services. This data is crucial for tracking sales revenue, customer behavior, and operational efficiency.; var.AIKeywords: Ticketing, Event Tickets, Ticket Sales, Box Office, Ticket Management.; var.AIKeywordsList: Ticketing,Event Tickets,Ticket Sales,Box Office,Ticket Management; var.myJSONApollo: Floatbot API
14942024-12-16 15:21:28WUIMX2HmcueniUZNPVtw7jyx439var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only outbound dialer; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Five9; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need a tool that works for outbound sales teams for German and English; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: uq4cfv; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I hate five9 please get me off of it; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102249242; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734391228231vzQGfAzPYYUpavK0cX9; var.sid2: WUIMX2HmcueniUZNPVtw7jyx4; var.companyemail: [email protected]; var.AISummary: The user dislikes Five9 and needs an outbound sales tool supporting German and English. They require a more effective solution for their team.; var.AIKeywords: five9, outbound sales, sales tools, German, English.; var.AIKeywordsList: five9,outbound sales,sales tools,German,English; var.myJSONApollo: Floatbot API
14952024-12-17 17:01:394FDoFAFKL33QlcnArGNhJdkCe268var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Help suite and knowledgebase; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jerry Ishmael; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: AssistIQ; var.helpsuiteandknowledgebaserequirements: Needs to have support channels via SMS and be able to support uses in a healthcare environment; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 268; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Help me find the right helpdesk software for a all healthcare saas team; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102250551; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734483563024z2Nb4UDcjFnyAWlkRci; var.sid2: 4FDoFAFKL33QlcnArGNhJdkCe; var.companyemail: [email protected]; var.AISummary: This request seeks helpdesk software tailored to the needs of a healthcare SaaS team. The ideal software should address the unique challenges and compliance requirements of the healthcare industry.; var.AIKeywords: helpdesk software, healthcare, saas, software, team.; var.AIKeywordsList: helpdesk software,healthcare,saas,software,team; var.myJSONApollo: Floatbot API
14962024-12-17 17:06:464FDoFAFKL33QlcnArGNhJdkCe268var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Front; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: Needstosupportsmsandhavecapabilitiesforotherchannelssuchasin-portalwidgetsandemail.Needtheabilitytoprocessissuesandrequestsfromcustomerswhomaynotidentifythemselvesviasms.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Replace current CX technology; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jerry Ishmael; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: AssistIQ; var.helpsuiteandknowledgebaserequirements: Needs to have support channels via SMS and be able to support uses in a healthcare environment; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: gu2wsf; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 268; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Front; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: Yes; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102250551; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734483563024z2Nb4UDcjFnyAWlkRci; var.sid2: 4FDoFAFKL33QlcnArGNhJdkCe; var.companyemail: [email protected]; var.AISummary: The system must support SMS and other channels like in-portal widgets and email, processing issues and requests even from unidentified customers.; var.AIKeywords: SMS, Channels, In-portal widgets, Email, Customer support.; var.AIKeywordsList: SMS,Channels,In-portal widgets,Email,Customer support; var.myJSONApollo: Floatbot API
14972024-12-20 09:28:44gGcE0nLgNu4eMRJ84WttRsYyK39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Knowbl; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need something else. I need it to work on our website.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 4tfh7b; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: need to replace Knowbl; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: Yes; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102252965; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734715697945Ql32M9KYvRGSgLosc0N; var.sid2: gGcE0nLgNu4eMRJ84WttRsYyK; var.companyemail: [email protected]; var.AISummary: The user wants to replace Knowbl with a different solution compatible with their website. A suitable alternative is required.; var.AIKeywords: replacement, website, alternative, solution, Knowbl.; var.AIKeywordsList: replacement,website,alternative,solution,Knowbl; var.myJSONApollo: Floatbot API
14982024-12-20 15:55:44gGcE0nLgNu4eMRJ84WttRsYyK39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: It needs to work with SFDC; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 3; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: German; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, Spanish, German; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat only; var.emrorehrrequirements: ; var.PID: v6lgvf; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: I need a chatbot for my spanish and german speakers It needs to work with SFDC; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need a chatbot for my spanish and german speakers; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102252965; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734715697945Ql32M9KYvRGSgLosc0N; var.sid2: gGcE0nLgNu4eMRJ84WttRsYyK; var.companyemail: [email protected]; var.AISummary: A chatbot is needed to support Spanish and German speakers and integrate with Salesforce.; var.AIKeywords: Chatbot, Spanish, German, SFDC, Multilingual.; var.AIKeywordsList: Chatbot,Spanish,German,SFDC,Multilingual; var.myJSONApollo: Floatbot API
14992024-12-21 14:01:00cpG2pLobI2VHQ4oWh1qsVCFbd270var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: Chat only; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: digital or social; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Thane Greenfield; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Fossil Group; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: handle all email marketing and potentially all customer data; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: g1rd6n; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 270; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102253390; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1734818405565N93lUJxLLVNpo14BnVA; var.sid2: cpG2pLobI2VHQ4oWh1qsVCFbd; var.companyemail: [email protected]; var.AISummary: This role manages all email marketing campaigns and may also handle all customer data.; var.AIKeywords: EmailMarketing, EmailMarketingServices, CustomerData, DataManagement, EmailManagement.; var.AIKeywordsList: EmailMarketing,EmailMarketingServices,CustomerData,DataManagement,EmailManagement; var.myJSONApollo: Floatbot API
15002025-01-05 13:36:32tFBpste52wkMj8n17xXevBHIL39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: Something for my sales team. Needs to work with sfdc.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102261500; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17361128545241TnbwKB1kgCa05mNFyx; var.sid2: tFBpste52wkMj8n17xXevBHIL; var.companyemail: [email protected]; var.AISummary: The request is for an outbound sales dialer that integrates with Salesforce. This tool will support a sales team's outreach efforts.; var.AIKeywords: Outbound Dialer, Sales Team, Sales Software, SFDC Integration, Lead Generation.; var.AIKeywordsList: Outbound Dialer,Sales Team,Sales Software,SFDC Integration,Lead Generation; var.myJSONApollo: Floatbot API
15012025-01-06 08:41:11y3NU4F3l2YebUPDhtOTBqU1Z739var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: CSQA1; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102262116; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1736181635493jNzykmGxIjShuJsJVyj; var.sid2: y3NU4F3l2YebUPDhtOTBqU1Z7; var.companyemail: [email protected]; var.AISummary: The request is for a tool to manage at-home employees, using a self-addressed stamped envelope for communication.; var.AIKeywords: RemoteWork, HomeEmployees, SASE, RemoteAccess, VPN.; var.AIKeywordsList: RemoteWork,HomeEmployees,SASE,RemoteAccess,VPN; var.myJSONApollo: Floatbot API
15192025-01-10 11:55:54uxbCu5uCr32FF2SQCpKW0bTol53var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: It needs to be simple to use for both call center techs and their managers; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Walter White; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Gray Matter 2; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Unsure; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 53; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102266312; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1736538900688XajDF9YdM3ygyZqZYBc; var.sid2: uxbCu5uCr32FF2SQCpKW0bTol; var.companyemail: [email protected]; var.AISummary: The system should be user-friendly for both call center technicians and managers. Simplicity is key for ease of use.; var.AIKeywords: call center, tech support, simple, manager, training.; var.AIKeywordsList: call center,tech support,simple,manager,training; var.myJSONApollo: Floatbot API
15212025-01-14 08:36:41eaPlxKoOwIxUDYbSsxwGpOy2R39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: It should be able to deploy to our online website.; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: French; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 3; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: German; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Nice to have; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, French, German; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat only; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: I need it to work with German, English, and French customer It should be able to deploy to our online website.; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need it to work with German, English, and French customer; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102269768; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 173687250235801T502CTUwe3jF5jXlc; var.sid2: eaPlxKoOwIxUDYbSsxwGpOy2R; var.companyemail: [email protected]; var.AISummary: A multilingual chatbot is required for website deployment supporting German, English, and French customer interactions. This chatbot needs to handle customer service in all three languages online.; var.AIKeywords: Chatbot, Multilingual, German, English, French.; var.AIKeywordsList: Chatbot,Multilingual,German,English,French; var.myJSONApollo: Floatbot API
15222025-01-14 14:43:59A0ypuD1DU7F14jBn6VdLCqzEx262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: AI chatbot wordpress plug ins that learns fr the content of all your posts; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102270666; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1736894541487DDIUGFFpS1liXunUOIK; var.sid2: A0ypuD1DU7F14jBn6VdLCqzEx; var.companyemail: [email protected]; var.AISummary: This WordPress plugin uses AI to create chatbots that learn from your website content. It enhances user interaction by providing intelligent, context-aware chatbot responses.; var.AIKeywords: AI chatbot, WordPress plugin, AI learning, Content analysis, AI powered chatbot.; var.AIKeywordsList: AI chatbot,WordPress plugin,AI learning,Content analysis,AI powered chatbot; var.myJSONApollo: Floatbot API
15232025-01-15 14:45:33Zt7kXtgMMP7T4NELqFCdDRNUB39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: CSQA1; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102271989; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1736981082126EodHOHUcfQT0utid2U8; var.sid2: Zt7kXtgMMP7T4NELqFCdDRNUB; var.companyemail: [email protected]; var.AISummary: The request is for a connectivity tool for a team using SASE. This suggests a need for secure access service edge solutions.; var.AIKeywords: SASE, connectivity, team, tool, connectivity tool.; var.AIKeywordsList: SASE,connectivity,team,tool,connectivity tool; var.myJSONApollo: Floatbot API
15242025-01-24 06:02:35ANak1BZlvE5xfym0637RaUUPW271var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: It needs to work with SFDC; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: French; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 2; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jason lark; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Lark Industries; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, French; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat only; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 271; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: I need one for my French and English customers It needs to work with SFDC; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need one for my French and English customers; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102276889; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17377273169642KVu1p2l4C2jnuUG4tK; var.sid2: ANak1BZlvE5xfym0637RaUUPW; var.companyemail: [email protected]; var.AISummary: A chatbot is needed to provide customer service in French and English, integrating with Salesforce. This AI-powered solution will improve customer support efficiency.; var.AIKeywords: AI Chatbot, Customer Service, French, English, SFDC.; var.AIKeywordsList: AI Chatbot,Customer Service,French,English,SFDC; var.myJSONApollo: Floatbot API
15252025-01-24 11:10:58ehTa943egSxg2PyTQ6AP8S4VD101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: Automation and AI technology for my contact center.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: integration with teams is a must; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Basic features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: MS Teams; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102277111; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1737745684639LxWtibNA0jjqBfGOk79; var.sid2: ehTa943egSxg2PyTQ6AP8S4VD; var.companyemail: [email protected]; var.AISummary: A contact center with 20 agents needs automated AI technology that integrates with Microsoft Teams. This system will improve efficiency and streamline communication.; var.AIKeywords: ContactCenter, CallCenter, Automation, AI, TeamsIntegration.; var.AIKeywordsList: ContactCenter,CallCenter,Automation,AI,TeamsIntegration; var.myJSONApollo: Floatbot API
15262025-01-24 11:18:11xWdh37IXP5rroh1CN3e4Fwmo839var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: I need a tool that integrates with my contact center phone system; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102277122; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1737746204701EG6usmXhDpMAGEXX2hf; var.sid2: xWdh37IXP5rroh1CN3e4Fwmo8; var.companyemail: [email protected]; var.AISummary: Agent knowledge base searches provide quick access to information improving efficiency and problem-solving. This facilitates better service and faster resolution times.; var.AIKeywords: Knowledgebase, Agent, Search, Support, FAQ.; var.AIKeywordsList: Knowledgebase,Agent,Search,Support,FAQ; var.myJSONApollo: Floatbot API
15272025-01-27 01:30:08YBuNF6NEDRUCIPYjWk5zF0Dc0272var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Varun A; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: Not sure. Call auditing, Scorecards, voice of customer analytics, Agent coaching, AI feedback,.; var.companyname: Sowl Labs; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 272; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102277823; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1737970108992RVVIYHkQ1a7kO4bndWP; var.sid2: YBuNF6NEDRUCIPYjWk5zF0Dc0; var.companyemail: [email protected]; var.AISummary: The software monitors call quality using auditing, scorecards, and customer feedback analytics to coach agents and provide AI-driven insights. This allows for improved agent performance and overall call quality.; var.AIKeywords: Call quality monitoring, call auditing, scorecards, agent coaching, voice of customer.; var.AIKeywordsList: Call quality monitoring,call auditing,scorecards,agent coaching,voice of customer; var.myJSONApollo: Floatbot API
15282025-01-28 11:19:35cRPvj4fzBrCafaWZdZjErKMyX101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: Chat and Agent Assist features. Ability to transfer to a live agent.; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: French; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 2; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Unsure; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: None; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, French; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat and social; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: Yes; var.EmailValidForm: ; var.LanguageTextSearch: English, French; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: An AI solution that has omnichanell capabilities; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102279046; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738091830199u2CiGvfxFyTEIiUIebQ; var.sid2: cRPvj4fzBrCafaWZdZjErKMyX; var.companyemail: [email protected]; var.AISummary: This AI solution offers omnichannel chat capabilities with agent assist and seamless live agent transfer options. It combines chatbot functionality with human support for improved customer service.; var.AIKeywords: Chatbot, AI, Omnichannel, Agent Assist, Live Chat.; var.AIKeywordsList: Chatbot,AI,Omnichannel,Agent Assist,Live Chat; var.myJSONApollo: Floatbot API
15292025-01-30 07:00:21ILOisHwnYIW3oTJnAGgD41K9m273var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Geo Ts; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Arcweave; var.helpsuiteandknowledgebaserequirements: cheap simple . Nothing fancy, just a decent UX, a good search and a custom domain; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 273; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102280307; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738249162674aWjvdxdi6nKVvxVrgWJ; var.sid2: ILOisHwnYIW3oTJnAGgD41K9m; var.companyemail: [email protected]; var.AISummary: The knowledge base contains information on various topics allowing for quick access to facts and data. This resource facilitates efficient learning and problem-solving.; var.AIKeywords: knowledgebase, knowledge, base, information, database.; var.AIKeywordsList: knowledgebase,knowledge,base,information,database; var.myJSONApollo: Floatbot API
15302025-01-31 13:23:57WC4rw94pYx5ioFOzG95ssqjXd101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I'm looking to add AI to my contact center tech stack to help improve overall customer experience; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Basic features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: None; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Yes; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Not needed; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: What is WFM?; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102281222; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738358502262BzhO4r3orbYJ1kQrLtY; var.sid2: WC4rw94pYx5ioFOzG95ssqjXd; var.companyemail: [email protected]; var.AISummary: Top AI suppliers for contact centers vary depending on specific needs but leading vendors offer solutions to improve customer experience Workforce Management WFM software optimizes agent scheduling and other operational aspects.; var.AIKeywords: AI contact center, customer experience, AI suppliers, contact center technology, WFM.; var.AIKeywordsList: AI contact center,customer experience,AI suppliers,contact center technology,WFM; var.myJSONApollo: Floatbot API
15312025-02-03 11:58:254zsgptDFl9GkPOxmVPCRiEvFU268var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jerry Ishmael; var.trainingandlmsrequirements: . I am looking for a helpesk that can compare and beat out Zendesk offerings.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: AssistIQ; var.helpsuiteandknowledgebaserequirements: easy to manage, lots of integrations capabilities out the box, able to mange SMS and web channels, in-app widget is a must,; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 268; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102282084; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738612545724s7zJsYyfkvb16bRZg2u; var.sid2: 4zsgptDFl9GkPOxmVPCRiEvFU; var.companyemail: [email protected]; var.AISummary: A small team needs a helpdesk solution surpassing Zendesk's capabilities for managing support requests. The ideal system should offer comparable or superior features at a competitive price point.; var.AIKeywords: Helpdesk, Small Teams, Support Requests, Zendesk Alternative, Helpdesk Comparison.; var.AIKeywordsList: Helpdesk,Small Teams,Support Requests,Zendesk Alternative,Helpdesk Comparison; var.myJSONApollo: Floatbot API
15322025-02-04 09:36:47vdz2rdN3JqS01svuJJ3nhGptT39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only outbound dialer; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Five9; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I don't like the outbound dialer. I use it for english and spanish outbound calls.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: uq4cfv; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I need a tool to replace Five9; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102282948; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738690490456l2iXYeIPDarsqGB79Qt; var.sid2: vdz2rdN3JqS01svuJJ3nhGptT; var.companyemail: [email protected]; var.AISummary: The user seeks a Five9 replacement for outbound dialing in English and Spanish due to dissatisfaction with the current dialer. A new tool is needed for improved outbound call functionality.; var.AIKeywords: Five9 replacement, Outbound dialer, Outbound calls, English calls, Spanish calls.; var.AIKeywordsList: Five9 replacement,Outbound dialer,Outbound calls,English calls,Spanish calls; var.myJSONApollo: Floatbot API
15332025-02-04 15:11:281PfjAyIlBG0hi4thJjTqeWhQM39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: It needs to work for spanish and english customers and also needs to work with webchat.; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102283363; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738710569278roaHGzSHLZFNvRiYIYb; var.sid2: 1PfjAyIlBG0hi4thJjTqeWhQM; var.companyemail: [email protected]; var.AISummary: A call center needs a ticketing system supporting Spanish and English languages, including webchat integration. This system must manage customer inquiries efficiently across multiple channels.; var.AIKeywords: ticketing system, call center, Spanish, English, webchat.; var.AIKeywordsList: ticketing system,call center,Spanish,English,webchat; var.myJSONApollo: Floatbot API
15342025-02-04 15:16:203L2khBolQ1QP11wQGHccOe65a274var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Kyle Ormiston; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: The CX Data Company; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 274; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Integration with shopify and solving tickets. I want a chatbot that will allow me to perform returns, exchanges, order status etc when working with shopify.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102283364; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17387107128745zq6tLrv57EgdFTovJg; var.sid2: 3L2khBolQ1QP11wQGHccOe65a; var.companyemail: [email protected]; var.AISummary: The user needs a low-cost AI tool that integrates with Zendesk and Shopify to handle emails, chats, and tickets, specifically enabling chatbot functions like returns, exchanges, and order status updates.; var.AIKeywords: AI Chatbot, Shopify Integration, Zendesk Integration, Customer Service, Returns Exchange.; var.AIKeywordsList: AI Chatbot,Shopify Integration,Zendesk Integration,Customer Service,Returns Exchange; var.myJSONApollo: Floatbot API
15352025-02-04 15:46:341PfjAyIlBG0hi4thJjTqeWhQM39var.BPOregion: Latin America; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: It needs to work for spanish and english customers and also needs to work with webchat.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: BPO; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: BPO; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Improve schedule coverage; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Customer service; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: BPO; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: u4ritb; var.BPOhowmany: 12; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: I need a partner for my contact center; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Per hour; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102283363; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738710569278roaHGzSHLZFNvRiYIYb; var.sid2: 1PfjAyIlBG0hi4thJjTqeWhQM; var.companyemail: [email protected]; var.AISummary: Seeking a contact center partner to collaborate with. This is a request for a business partnership.; var.AIKeywords: Contact center, partner, customer service, outsourcing, support.; var.AIKeywordsList: Contact center,partner,customer service,outsourcing,support; var.myJSONApollo: Floatbot API
15362025-02-04 15:48:011PfjAyIlBG0hi4thJjTqeWhQM39var.BPOregion: Africa and Middle East; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: It needs to work for spanish and english customers and also needs to work with webchat.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: GigCX; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: GigCX; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Reduce costs; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Marketing; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: . They need to be good with english and spanish.; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: hf60tb; var.BPOhowmany: 34; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: I need a partner for my contact center; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Per hour; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102283363; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738710569278roaHGzSHLZFNvRiYIYb; var.sid2: 1PfjAyIlBG0hi4thJjTqeWhQM; var.companyemail: [email protected]; var.AISummary: The ideal candidate possesses strong English and Spanish language skills. This bilingual ability is a critical requirement for the position.; var.AIKeywords: Bilingual, Translator, Interpreter, SpanishTeacher, EnglishTeacher.; var.AIKeywordsList: Bilingual,Translator,Interpreter,SpanishTeacher,EnglishTeacher; var.myJSONApollo: Floatbot API
15382025-02-05 11:18:55kL4QCNV0YlDcp9qJfTkDIaMOE155var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I'm looking for a new ticketing systems to replace Jira for my company with 100 employees; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Madeline Foster; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 155; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Replace ticketing system; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102284113; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738783066225MWHj8aV9uDpgjaOUWvu; var.sid2: kL4QCNV0YlDcp9qJfTkDIaMOE; var.companyemail: [email protected]; var.AISummary: A company with 100 employees seeks a new ticketing system to replace Jira. The goal is improved efficiency and functionality.; var.AIKeywords: ticketing system, replace Jira, employee ticketing system, new ticketing system, Jira alternative.; var.AIKeywordsList: ticketing system,replace Jira,employee ticketing system,new ticketing system,Jira alternative; var.myJSONApollo: Floatbot API
15392025-02-05 11:27:11qBL0SL2iru4rDErrTF1lyaTNQ155var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: replace ticketing solution for small business under 150 employees; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Madeline Foster; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: y6if2y; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 155; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102284116; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738783280826xfuWz38e0LFwQysw5sN; var.sid2: qBL0SL2iru4rDErrTF1lyaTNQ; var.companyemail: [email protected]; var.AISummary: Several companies compete with Zendesk offering ticketing solutions for small businesses with fewer than 150 employees. Alternatives exist for businesses seeking to replace their current Zendesk system.; var.AIKeywords: ZendeskCompetitors, TicketingSolution, SmallBusiness, CustomerSupport, HelpDesk.; var.AIKeywordsList: ZendeskCompetitors,TicketingSolution,SmallBusiness,CustomerSupport,HelpDesk; var.myJSONApollo: Floatbot API
15402025-02-06 15:09:51uuCwN5uahDhTArVWcFU85REAe39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only outbound dialer; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Five9; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need an outbound dialer that can work for spanish and english speakers; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: uq4cfv; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I need a tool to replace Five9; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102285024; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738883290364AK1bwZNN55HrUv4Xo0J; var.sid2: uuCwN5uahDhTArVWcFU85REAe; var.companyemail: [email protected]; var.AISummary: The user requires a replacement for Five9, specifically an outbound dialer supporting both English and Spanish languages. This tool needs to handle multilingual call campaigns.; var.AIKeywords: Five9 replacement, Outbound dialer, Spanish, English, Multilingual.; var.AIKeywordsList: Five9 replacement,Outbound dialer,Spanish,English,Multilingual; var.myJSONApollo: Floatbot API
15412025-02-06 19:16:04hXZdMV8uacWqSDFz4Frc0woqk275var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: Manage multiple call centers around the globe, utilization, adherence; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: David Ernest; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Royal Flush Technology; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 275; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102285070; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738898109955pMFzlRMphemoxUJTdjg; var.sid2: hXZdMV8uacWqSDFz4Frc0woqk; var.companyemail: [email protected]; var.AISummary: Workforce optimization software improves global call center management by optimizing agent utilization and adherence to schedules. This leads to increased efficiency and better performance.; var.AIKeywords: WorkforceOptimization, CallCenterSoftware, GlobalCallCenter, EmployeeAdherence, ResourceUtilization.; var.AIKeywordsList: WorkforceOptimization,CallCenterSoftware,GlobalCallCenter,EmployeeAdherence,ResourceUtilization; var.myJSONApollo: Floatbot API
15422025-02-06 19:20:34IYi2vm7apO1QY1NbTkfqspoYk275var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Reimagine your CX; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: David Ernest; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: Easy to use, cheap. Automated way to score calls.; var.companyname: Royal Flush Technology; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 275; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: Increase agent quality and compliance; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: Quality monitoring suppliers; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102285071; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1738898365925Om6Zi4pwgnASxjrFyv3; var.sid2: IYi2vm7apO1QY1NbTkfqspoYk; var.companyemail: [email protected]; var.AISummary: This system offers an automated call scoring method that is both inexpensive and user-friendly. It provides a simple and affordable solution for call evaluation.; var.AIKeywords: Automated Call Scoring, Call Scoring Software, Automated Call Evaluation, Cheap Call Evaluation, Easy Call Scoring.; var.AIKeywordsList: Automated Call Scoring,Call Scoring Software,Automated Call Evaluation,Cheap Call Evaluation,Easy Call Scoring; var.myJSONApollo: Floatbot API
15432025-02-12 16:38:284scOpMDsLZouplSEpMnL3hBRw276var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: Cloud based. easy for my agents to use. Easy to administer; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Multiple; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aaron Goodwin; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Sharpen; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 276; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I have 17 contact center agents and need to replace my premise ACD; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102288256; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739406912736aUJbUJXBROhlk0QDy1x; var.sid2: 4scOpMDsLZouplSEpMnL3hBRw; var.companyemail: [email protected]; var.AISummary: Seventeen contact center agents require a user-friendly cloud-based ACD system that is simple to manage. The system should be easy for agents to use and administer.; var.AIKeywords: Cloud Contact Center, ACD, Contact Center Agents, Premise-based ACD, Easy to Use.; var.AIKeywordsList: Cloud Contact Center,ACD,Contact Center Agents,Premise-based ACD,Easy to Use; var.myJSONApollo: Floatbot API
15442025-02-13 09:09:0695Lk5Bv1W2O7I4SzE8YiBdLcn277var.BPOregion: Remote employees; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: BPO; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Improve schedule coverage; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Sales and lead generation; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Alyson Carroll; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Rocket Fuel Labs; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: BPO; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: u4ritb; var.BPOhowmany: 2; var.CleanText: ; var.APItest: ; var.userID: 277; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: What are some examples of what I should look for; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Per hour; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102288650; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739466383454Cfg9dRX2crelX5mlxh0; var.sid2: 95Lk5Bv1W2O7I4SzE8YiBdLcn; var.companyemail: [email protected]; var.AISummary: When considering business process outsourcing services, look for providers offering strong expertise in your specific needs and a proven track record of successful project delivery and client satisfaction. Factors like security, scalability, and cost-effectiveness should also be key considerations.; var.AIKeywords: BusinessProcessOutsourcing, BPOservices, Outsourcing, BusinessProcess, ProcessImprovement.; var.AIKeywordsList: BusinessProcessOutsourcing,BPOservices,Outsourcing,BusinessProcess,ProcessImprovement; var.myJSONApollo: Floatbot API
15452025-02-13 10:22:03g2TKi94wFFyXmVivlWcpJFZpa247var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: transcription and auto summary of a call; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Toni; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Liavly; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 247; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102288812; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17394708492331W8oxtKtHMYHfjXnIqP; var.sid2: g2TKi94wFFyXmVivlWcpJFZpa; var.companyemail: [email protected]; var.AISummary: Case notes and call summaries provide concise overviews of client interactions and key details. These summaries facilitate efficient record-keeping and informed decision-making.; var.AIKeywords: CaseNotes, Transcription, CallSummary, AutoSummary, Summarization.; var.AIKeywordsList: CaseNotes,Transcription,CallSummary,AutoSummary,Summarization; var.myJSONApollo: Floatbot API
15462025-02-13 10:23:18g2TKi94wFFyXmVivlWcpJFZpa247var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: transcription and auto summary of a call; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Robotic process automation; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: next best action. show agents what to do next.; var.CXToolName: robotic process automation; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Toni; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Liavly; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 33nw5m; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 247; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102288812; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17394708492331W8oxtKtHMYHfjXnIqP; var.sid2: g2TKi94wFFyXmVivlWcpJFZpa; var.companyemail: [email protected]; var.AISummary: The data suggests a system for guiding agents by indicating their optimal next step. This prioritizes efficiency and clear direction for agents.; var.AIKeywords: NextBestAction, AgentGuidance, AgentAssist, ActionRecommendation, NextSteps.; var.AIKeywordsList: NextBestAction,AgentGuidance,AgentAssist,ActionRecommendation,NextSteps; var.myJSONApollo: Floatbot API
15472025-02-13 13:37:55kAWdUhOjHKf5yQKLsNAkH8lgE280var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 2000+ Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jessica Bracken; var.trainingandlmsrequirements: .Ineedaknowledgebaseplatformthatcanhostbothinternalandpublic-facingcontent.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: 8x8, Inc.; var.helpsuiteandknowledgebaserequirements: I need a mixed-use knowledge base platform that supports knowledge-centered service and integrates with salesforce service console; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 280; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102289292; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739482550786htJCF7uJ4abObiectyn; var.sid2: kAWdUhOjHKf5yQKLsNAkH8lgE; var.companyemail: [email protected]; var.AISummary: A knowledge base platform is needed to support 5000 articles for agents using KCS integration with Salesforce, hosting both internal and external content. This platform must accommodate both internal agent use and public-facing information.; var.AIKeywords: knowledgebase, articles, agents, KCS, Salesforce.; var.AIKeywordsList: knowledgebase,articles,agents,KCS,Salesforce; var.myJSONApollo: Floatbot API
15482025-02-13 14:44:13YUmrR4N1QbCGWGdnx8JWfIWCN281var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: John Smith; var.trainingandlmsrequirements: . Managing B2B customer support for lots of clients.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Unlimited Tech; var.helpsuiteandknowledgebaserequirements: Slack ticketing system; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 281; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102289446; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739486593433MfV1nZchQvoTwCmIU7R; var.sid2: YUmrR4N1QbCGWGdnx8JWfIWCN; var.companyemail: [email protected]; var.AISummary: This tool manages B2B customer support for numerous clients providing a streamlined solution. It simplifies handling multiple clients customer support needs.; var.AIKeywords: Customer Support, B2B, Customer Support Tool, Client Management, Support Management.; var.AIKeywordsList: Customer Support,B2B,Customer Support Tool,Client Management,Support Management; var.myJSONApollo: Floatbot API
15492025-02-14 11:17:38ihF59HUJAk9p70vyA6yqrSOBu39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need it to work for english and spanish over the phone and webchat.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102290418; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739560515289vSU0xQmwk0LqfAYDOLV; var.sid2: ihF59HUJAk9p70vyA6yqrSOBu; var.companyemail: [email protected]; var.AISummary: The desired contact center tool must support English and Spanish languages across phone and webchat channels. This is needed to effectively serve bilingual customers.; var.AIKeywords: contact center, bilingual, customer support, phone support, webchat support.; var.AIKeywordsList: contact center,bilingual,customer support,phone support,webchat support; var.myJSONApollo: Floatbot API
15502025-02-14 12:37:17o6vtefMAh3JgPAtczh3TORVIn54var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: simple call routing between branches. generative AI response capabilities. callback capabilities. and WFM.; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Patrick Chen; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Intelisys; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: iafuwi; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 54; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102290560; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739565125676NwIGjbaLttlAPLK6hEz; var.sid2: o6vtefMAh3JgPAtczh3TORVIn; var.companyemail: [email protected]; var.AISummary: This North American credit union requires a PCI-compliant unified communications platform offering simple inter-branch calling, generative AI, callbacks, and workforce management features. Ten locations necessitate a robust and scalable solution.; var.AIKeywords: Credit Union, Unified Communications, PCI Compliant, Call Routing, Generative AI.; var.AIKeywordsList: Credit Union,Unified Communications,PCI Compliant,Call Routing,Generative AI; var.myJSONApollo: Floatbot API
15512025-02-14 13:36:20Kv4l93G2DpxIjYm1GwZAzfsTF282var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need a PCI compliant Contact Center option for 130 users with WFM; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Predictive dialer; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Basic features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Eddie Acosta; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Intelisys; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Nice to have; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 282; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: I dont know; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102290678; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739568900321y2COPMT97n7Shou0aA4; var.sid2: Kv4l93G2DpxIjYm1GwZAzfsTF; var.companyemail: [email protected]; var.AISummary: A financial institution requires a PCI-compliant contact center platform supporting 130 users and offering workforce management functionality. Further details are needed to fully specify requirements.; var.AIKeywords: Contact Center, PCI Compliant, WFM, Financial Institution, 130 Users.; var.AIKeywordsList: Contact Center,PCI Compliant,WFM,Financial Institution,130 Users; var.myJSONApollo: Floatbot API
15522025-02-16 07:31:31i0tuLW68dmoyr7wgbMM5JzSWJ283var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: i am looking for a list of suppliers that can automatically update our workflows based on existing work flow efficients; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Lisa and John Guillaume; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Bluewave Technology Group; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 283; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102291294; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739719811439nfyeBk67WTV6xqAhtSJ; var.sid2: i0tuLW68dmoyr7wgbMM5JzSWJ; var.companyemail: [email protected]; var.AISummary: Top automated workforce management providers offer solutions to automatically update workflows based on existing efficiencies; researching specific suppliers requires further investigation.; var.AIKeywords: Automated WFM, Workflow Automation, WFM Suppliers, Workforce Management, Process Automation.; var.AIKeywordsList: Automated WFM,Workflow Automation,WFM Suppliers,Workforce Management,Process Automation; var.myJSONApollo: Floatbot API
15532025-02-16 13:14:00QiyMZg03Cs6IDEkomXPuhJdoq39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102291331; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739740402891hirmh8hBlseZNMCZ4cw; var.sid2: QiyMZg03Cs6IDEkomXPuhJdoq; var.companyemail: [email protected]; var.AISummary: A cybersecurity tool is needed for network protection, ideally with capabilities to secure remote users as well.; var.AIKeywords: cyber security, network security, remote user protection, cybersecurity tool, network protection.; var.AIKeywordsList: cyber security,network security,remote user protection,cybersecurity tool,network protection; var.myJSONApollo: Floatbot API
15542025-02-18 09:40:43UlpZaTp5IAb6jaCF4AiyDCB0K262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: interactive.Ineedsomethingthathasreal-timedataperformancemetrics.; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: gamification; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: oityzo; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293575; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739900209660TteIOiy2L8enXaC8GRZ; var.sid2: UlpZaTp5IAb6jaCF4AiyDCB0K; var.companyemail: [email protected]; var.AISummary: The request is for gamified interactive training incorporating real-time performance metrics. This system should provide immediate data feedback on employee progress.; var.AIKeywords: Gamification, Training, Interactive, Performance, Metrics.; var.AIKeywordsList: Gamification,Training,Interactive,Performance,Metrics; var.myJSONApollo: Floatbot API
15552025-02-18 10:55:02JHw72zR7CMnbe3tbXBdcc1cAN262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need something that can be synced into our website and mobile apps; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293691; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739904454565jTqM5xtzVR04ZZSge7A; var.sid2: JHw72zR7CMnbe3tbXBdcc1cAN; var.companyemail: [email protected]; var.AISummary: The request is for a self-service chat feature that integrates seamlessly with both the company website and mobile applications. This requires a solution offering cross-platform synchronization.; var.AIKeywords: selfservice, chat, website integration, mobile app integration, sync.; var.AIKeywordsList: selfservice,chat,website integration,mobile app integration,sync; var.myJSONApollo: Floatbot API
15562025-02-18 11:10:35L6sQzBT9GH9qyvV8ZqaW9t191262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need a low cost self service chat tool that can be integeated to our website and other mobile apps; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293725; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739905752083XsO7k7Lq98uQkmFPkg5; var.sid2: L6sQzBT9GH9qyvV8ZqaW9t191; var.companyemail: [email protected]; var.AISummary: The request is for a low-cost, self-service social chat bot integratable with websites and mobile apps. This bot needs to facilitate communication across multiple platforms.; var.AIKeywords: Chatbot, Social Chatbot, Website Integration, Mobile App Integration, Low Cost Chatbot.; var.AIKeywordsList: Chatbot,Social Chatbot,Website Integration,Mobile App Integration,Low Cost Chatbot; var.myJSONApollo: Floatbot API
15572025-02-18 11:17:42ipDY4H8uwIlm8UlBqzLlf065l262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: agent assist; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: i need a tool that can transcribe calls in realtime and provide summaries of any interaction; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: All channels; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 5jx6ad; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293733; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739906183962fE7IUfp8CiFE8WqeVIT; var.sid2: ipDY4H8uwIlm8UlBqzLlf065l; var.companyemail: [email protected]; var.AISummary: The user requests a real-time call transcription tool that also generates summaries of conversations. This tool should aid in efficient interaction management.; var.AIKeywords: Real-time transcription, Call transcription, Call summarization, Transcription tool, Agent assist tool.; var.AIKeywordsList: Real-time transcription,Call transcription,Call summarization,Transcription tool,Agent assist tool; var.myJSONApollo: Floatbot API
15582025-02-18 14:06:484hKk4xChkAEb4Sy2uEQTnf9wt39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need it for phones and emails. It also needs to work with SFDC; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Unsure; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293979; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739916211842JURpMqLXdXyt789AtIX; var.sid2: 4hKk4xChkAEb4Sy2uEQTnf9wt; var.companyemail: [email protected]; var.AISummary: The required contact center tool must handle phone and email communications and integrate with Salesforce. This tool needs to support both channels for efficient customer service.; var.AIKeywords: Contact center tool, phone system, email integration, Salesforce integration, customer service software.; var.AIKeywordsList: Contact center tool,phone system,email integration,Salesforce integration,customer service software; var.myJSONApollo: Floatbot API
15592025-02-18 14:21:554hKk4xChkAEb4Sy2uEQTnf9wt39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need it for phones and emails. It also needs to work with SFDC; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: Poor CSaT or NPS; var.speechanalyticsfeaturerequirements: I need it to work with english, spanish and german; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: I need a tool for my calls; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: Speech analytics suppliers; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Solve a CX business problem; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 3; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: German; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: All channels; var.LanguageNeeds: English, Spanish, German; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: Salesforce; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Unsure; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: gr88gs; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: I need a tool for my calls I need it to work with english, spanish and german; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: Aid the employee with valuble information; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293979; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739916211842JURpMqLXdXyt789AtIX; var.sid2: 4hKk4xChkAEb4Sy2uEQTnf9wt; var.companyemail: [email protected]; var.AISummary: The user requires a call-related tool supporting English, Spanish, and German languages. This tool needs to be multilingual to facilitate communication across those languages.; var.AIKeywords: call tool, translation tool, multilingual tool, language support, english spanish german.; var.AIKeywordsList: call tool,translation tool,multilingual tool,language support,english spanish german; var.myJSONApollo: Floatbot API
15602025-02-18 14:24:374hKk4xChkAEb4Sy2uEQTnf9wt39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Only outbound dialer; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need it for phones and emails. It also needs to work with SFDC; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: Poor CSaT or NPS; var.speechanalyticsfeaturerequirements: I need it to work with english, spanish and german; var.CurrentCXSupplierName: Five9; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: I need a tool for my calls; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I need an outbound dialer. It needs to work with Zendesk.; var.PoorCSaTorNPSSubcategory: Speech analytics suppliers; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: All channels; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Unsure; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: uq4cfv; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: Aid the employee with valuble information; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I need a tool to replace Five9.; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293979; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739916211842JURpMqLXdXyt789AtIX; var.sid2: 4hKk4xChkAEb4Sy2uEQTnf9wt; var.companyemail: [email protected]; var.AISummary: The user requires an outbound dialing tool to replace Five9 and integrate with Zendesk. This new tool needs to offer similar or improved functionality for outbound calling.; var.AIKeywords: Five9 replacement, outbound dialer, Zendesk integration, call center software, dialing system.; var.AIKeywordsList: Five9 replacement,outbound dialer,Zendesk integration,call center software,dialing system; var.myJSONApollo: Floatbot API
15612025-02-19 08:08:06MZJf4nZJi2rMvZCoKSbCa4Io6286var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ineedacontactcentersolutionwithanoutbounddialerWFM/WFOthatintegrateswithworkdayQMsmschatbotagentassistandhasfunctionalitytotransferandreceivecallswithallcalldetail.ineedacontactcentersolutionwithanoutbounddialerWFM/WFOthatintegrateswithworkdayQMsmschatbotagentassistandhasfunctionalitytotransferandreceivecallswithallcalldetail.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Advanced features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Zendesk; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Beckie Russell; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: LAM Technology; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Yes, critical; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Unsure; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 286; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: i have a client moving from netrix to calltower and want to make sure all the call flows and ivr are outlined to move the client; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: i need scheduling to be able to be done in workday and not have to do my scheduling in another platform; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102294495; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739980821241khOYRKmB6cofQxTwRre; var.sid2: MZJf4nZJi2rMvZCoKSbCa4Io6; var.companyemail: [email protected]; var.AISummary: A client is migrating from Netrix to CallTower requiring a contact center solution with outbound dialing, WFM/WFO, Workday integration, QM, SMS, chatbot, agent assist, and call transfer/receive capabilities; scheduling must also occur within Workday.; var.AIKeywords: ContactCenterSolution, OutboundDialer, WFM/WFO, WorkdayIntegration, CallFlow.; var.AIKeywordsList: ContactCenterSolution,OutboundDialer,WFM/WFO,WorkdayIntegration,CallFlow; var.myJSONApollo: Floatbot API
15622025-02-19 08:59:51SPIUW0nXjvdFiTIQoVnrhhROw287var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: integration with MS teams. 5000 users.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Preview dialer; var.contactcenterUSaaSrequirements: Robust reports; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: Advanced features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diane Gray; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: LAM Technology; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 287; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: MS Teams; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102294563; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739984151885aqVc6K7KY8MG3tFfVyQ; var.sid2: SPIUW0nXjvdFiTIQoVnrhhROw; var.companyemail: [email protected]; var.AISummary: A contact center application integrated with Microsoft Teams supports 5000 users and provides robust reporting capabilities. This system leverages Microsoft Teams carrier services.; var.AIKeywords: MsTeams, ContactCenter, CarrierServices, Integration, Reporting.; var.AIKeywordsList: MsTeams,ContactCenter,CarrierServices,Integration,Reporting; var.myJSONApollo: Floatbot API
15632025-02-19 09:32:164hKk4xChkAEb4Sy2uEQTnf9wt39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: Needs to be good at chat and phone; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: Poor CSaT or NPS; var.speechanalyticsfeaturerequirements: I need it to work with english, spanish and german; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: I need a tool for my calls; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: Speech analytics suppliers; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Zendesk; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: All channels; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Unsure; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: l33j1g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: Aid the employee with valuble information; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102293979; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1739916211842JURpMqLXdXyt789AtIX; var.sid2: 4hKk4xChkAEb4Sy2uEQTnf9wt; var.companyemail: [email protected]; var.AISummary: The ideal CCaaS tool prioritizes high chat volume capacity while also offering phone support capabilities, demanding strong performance in both communication channels.; var.AIKeywords: CCaaS, Chat, Phone, High Volume Chat, Omnichannel.; var.AIKeywordsList: CCaaS,Chat,Phone,High Volume Chat,Omnichannel; var.myJSONApollo: Floatbot API
15642025-02-21 13:06:16GKfGfMwTyK3KlvwctGhk2wdbp274var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Zendesk; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: Omni-ChannelCustomerServiceTicketinghighqualitydataanalyticsandintegrationswithShopify.Whatmorewouldyouliketoknow.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Kyle Ormiston; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: The CX Data Company; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 8lz25d; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 274; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Imlookingforanomni-channelticketingsystemtoreplaceZendeskatalowercostthatintegrateswellwithShopifybutsupportslargerenterprises; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: Yes; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102296815; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17401719016065kyPrW6dQ1Nf2Wbva2G; var.sid2: GKfGfMwTyK3KlvwctGhk2wdbp; var.companyemail: [email protected]; var.AISummary: The company seeks a lower-cost omni-channel ticketing system to replace Zendesk, prioritizing Shopify integration, robust analytics, and enterprise-level support for improved customer service. Further information is needed to refine requirements.; var.AIKeywords: Omni-channel ticketing, Zendesk alternative, Shopify integration, Enterprise support, Customer service.; var.AIKeywordsList: Omni-channel ticketing,Zendesk alternative,Shopify integration,Enterprise support,Customer service; var.myJSONApollo: Floatbot API
15652025-02-21 15:04:10UHPSzidNP92ayS2dwvBLRTiJ139var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Zendesk; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: IneedaCRM/Ticketingsystemformyteam.Itneedstobeabletoprocessinboundcasesandtickets.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 8lz25d; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: CRM to replace Zendesk; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: Yes; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102296895; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740178995980HJmnriTFSzzPPlFNMgk; var.sid2: UHPSzidNP92ayS2dwvBLRTiJ1; var.companyemail: [email protected]; var.AISummary: The team needs a new CRM and ticketing system to replace Zendesk, capable of handling inbound cases and tickets. This is to improve their case processing and management.; var.AIKeywords: CRM, Ticketing System, Inbound Cases, Customer Service, Helpdesk.; var.AIKeywordsList: CRM,Ticketing System,Inbound Cases,Customer Service,Helpdesk; var.myJSONApollo: Floatbot API
15662025-02-22 07:24:49c0yjpBRiBhSI7IOKxbR6FGXkt182var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: voice bot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 2; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: German; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Patrick Noche; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ease of implementation; var.APIIntegration: Not needed; var.qualitymonitoringrequirements: ; var.companyname: Clariti; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: contact center. customer support automation, calls.; var.Channels: All channels; var.LanguageNeeds: English, German; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: y2wl6u; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 182; var.ValidEmail: ; var.Skip: Yes; var.EmailValidForm: ; var.LanguageTextSearch: english, filipino, german; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102297030; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740237823541EvTehpkAR6xAWnW2Pd8; var.sid2: c0yjpBRiBhSI7IOKxbR6FGXkt; var.companyemail: [email protected]; var.AISummary: Voice bot development automates customer support calls in contact centers, offering ease of implementation. This technology simplifies customer service and improves efficiency.; var.AIKeywords: Voicebot, Contact Center, Customer Support, Automation, Implementation.; var.AIKeywordsList: Voicebot,Contact Center,Customer Support,Automation,Implementation; var.myJSONApollo: Floatbot API
15672025-02-22 07:36:36c0yjpBRiBhSI7IOKxbR6FGXkt182var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I have multiple contact center locations, I need a solution that integrates with my CRM; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Power dialer; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Unsure; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Patrick Noche; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ease of implementation; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Yes; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Nice to have; var.voiceairequirements: contact center. customer support automation, calls.; var.Channels: All channels; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: rtqwrx; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 182; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: I am not sure; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102297030; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740237823541EvTehpkAR6xAWnW2Pd8; var.sid2: c0yjpBRiBhSI7IOKxbR6FGXkt; var.companyemail: [email protected]; var.AISummary: The business needs a multi-location contact center solution that integrates with their CRM system; further details regarding their needs are unclear.; var.AIKeywords: Contact Center, CRM Integration, Multi Location, Contact Center Solution, CRM.; var.AIKeywordsList: Contact Center,CRM Integration,Multi Location,Contact Center Solution,CRM; var.myJSONApollo: Floatbot API
15682025-02-22 08:59:34PFcRDDGnIzYQffNQ3pqFxRYKJ182var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: integration with salesforce. I need a contact center that integrates with salesforce.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Multiple; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Patrick Noche; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 182; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102297049; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740243524555KEFrVTIXFZPbi6ddXfW; var.sid2: PFcRDDGnIzYQffNQ3pqFxRYKJ; var.companyemail: [email protected]; var.AISummary: The data indicates a requirement for a Salesforce-integrated contact center solution, with Five9 mentioned as a potential option. This suggests a need to improve sales and customer service operations through unified data and processes.; var.AIKeywords: Five9, Salesforce, Contact Center, Integration, Salesforce Integration.; var.AIKeywordsList: Five9,Salesforce,Contact Center,Integration,Salesforce Integration; var.myJSONApollo: Floatbot API
15692025-02-24 08:30:56RHS9X7T3ejPpw7hqyKKXJKMja289var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: Not forecasting, just scheduling. I need a tool that allows me to schedule my employees, not forecast.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Charles Sustaita; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Coastline Academy; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 289; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102297761; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740414606445T5Ri2OgwjELfQ3pl8z4; var.sid2: RHS9X7T3ejPpw7hqyKKXJKMja; var.companyemail: [email protected]; var.AISummary: The request is for a workforce management tool focused solely on employee scheduling, not forecasting capabilities. A scheduling-only solution is needed to manage employee work hours.; var.AIKeywords: Employee Scheduling, Workforce Scheduling, Scheduling Software, Staff Scheduling, Shift Scheduling.; var.AIKeywordsList: Employee Scheduling,Workforce Scheduling,Scheduling Software,Staff Scheduling,Shift Scheduling; var.myJSONApollo: Floatbot API
15702025-02-25 08:40:30yVSVKkBmYczjX4ZXIOxcL5HRz288var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Warren Sterling; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: I need recorded call information, QA tracking, and reviewablility; var.companyname: RFL; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 288; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102296810; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17401714795758vtozQ1Dz0ylfXvsPnC; var.sid2: yVSVKkBmYczjX4ZXIOxcL5HRz; var.companyemail: [email protected]; var.AISummary: This software helps call centers improve quality by recording calls, tracking QA metrics, and making recordings easily reviewable for training and performance analysis. It provides a comprehensive solution for call center quality assurance.; var.AIKeywords: call center QA, quality assurance software, recorded calls, QA tracking, call center software.; var.AIKeywordsList: call center QA,quality assurance software,recorded calls,QA tracking,call center software; var.myJSONApollo: Floatbot API
15712025-02-25 08:59:54qflrcb5LotJicIEGsxp3DMqjO288var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ease of use, robust automation, and comprehensive contact management; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Warren Sterling; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: RFL; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 288; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102298612; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740502742794WN6dvWowssnS3QqDTcs; var.sid2: qflrcb5LotJicIEGsxp3DMqjO; var.companyemail: [email protected]; var.AISummary: The desired platform needs user-friendly design, strong automation capabilities, and thorough contact management features. This will streamline processes and improve overall efficiency.; var.AIKeywords: CRM, MAP, Automation, Contact Management, Ease of Use.; var.AIKeywordsList: CRM,MAP,Automation,Contact Management,Ease of Use; var.myJSONApollo: Floatbot API
15722025-02-25 12:20:17U8XEYwBX38vIqDzhJayIrbgze288var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Warren Sterling; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ai summaries, barging, clear recordings. I need a call recording solution the provides me with the high quality call recording, the ability to barge calls with live agents, ai summaries of calls, and a robust set of integrations.; var.companyname: RFL; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 288; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102298796; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740514643125F2UPS4b0KfVIFsHvwIP; var.sid2: U8XEYwBX38vIqDzhJayIrbgze; var.companyemail: [email protected]; var.AISummary: The ideal call recording solution needs high-quality audio, live call barging, AI-generated summaries, and extensive integration capabilities. This ensures efficient monitoring, agent support, and insightful data analysis.; var.AIKeywords: call recording, AI summaries, call barging, live agent, integrations.; var.AIKeywordsList: call recording,AI summaries,call barging,live agent,integrations; var.myJSONApollo: Floatbot API
15732025-02-25 14:27:09C8szB41vkF28Ss6siKQ3XPdb8262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: . can integrate with other conversational platform components.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: low cost; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102298925; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740522268600xvHwJlWcfYWFxOAhvXx; var.sid2: C8szB41vkF28Ss6siKQ3XPdb8; var.companyemail: [email protected]; var.AISummary: This system offers agents a searchable knowledge base and integrates with other conversational platforms. It improves agent efficiency and customer service.; var.AIKeywords: Knowledgebase, Agent, Search, Integration, Conversational Platform.; var.AIKeywordsList: Knowledgebase,Agent,Search,Integration,Conversational Platform; var.myJSONApollo: Floatbot API
15772025-02-25 15:41:4758Hsj6aZq8rPNQVcOZFmfWL1M39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: Needs to work with Genesys; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: It needs to work for english and spanish speaking customers and agents; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 2; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: Unsure; var.LanguageNeeds: English, Spanish; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: Genesys; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: kkhs84; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: It needs to work for english and spanish speaking customers and agents Needs to work with Genesys; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102298974; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740526856937WH5LyH8p63VUZoZDS6h; var.sid2: 58Hsj6aZq8rPNQVcOZFmfWL1M; var.companyemail: [email protected]; var.AISummary: The requirement is for a speech analytics tool supporting English and Spanish languages, compatible with the Genesys platform. This tool will analyze customer and agent interactions.; var.AIKeywords: Speech analytics, English, Spanish, Genesys, customer service.; var.AIKeywordsList: Speech analytics,English,Spanish,Genesys,customer service; var.myJSONApollo: Floatbot API
15792025-02-25 15:47:23jobaLM9QPVrVr66mN6QiEsUWZ290var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Derek Tupper; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Xyen Digital; var.helpsuiteandknowledgebaserequirements: I am looking for a knowledge base for an api portal for my customers. Like a developer portal; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 290; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102298980; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740527188244rZewXBXn89jtRJAOXSO; var.sid2: jobaLM9QPVrVr66mN6QiEsUWZ; var.companyemail: [email protected]; var.AISummary: Customer portal software provides a centralized online platform for customers to access information and services, improving communication and self-service capabilities. This enhances customer experience and reduces support costs for businesses.; var.AIKeywords: Customer Portal, Software, Customer Software, Portal Software, Web Portal.; var.AIKeywordsList: Customer Portal,Software,Customer Software,Portal Software,Web Portal; var.myJSONApollo: Floatbot API
15872025-02-25 15:59:41CutmtX5ZPHJwG3s6C7WQQCEZz290var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Derek; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Xyen Digital; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 290; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Something to gather requirements for a project and do a search to recommend solutions; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102298984; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740527850809YWhHYagnGh8GequFyZM; var.sid2: CutmtX5ZPHJwG3s6C7WQQCEZz; var.companyemail: [email protected]; var.AISummary: AI solutions include chatbots for gathering project requirements and searching for suitable solutions. These tools streamline project initiation and solution selection.; var.AIKeywords: AI solutions, Chatbots, Requirements gathering, Project solutions, Solution recommendations.; var.AIKeywordsList: AI solutions,Chatbots,Requirements gathering,Project solutions,Solution recommendations; var.myJSONApollo: Floatbot API
15902025-02-26 07:49:54v4igVjkpDCbCyf1GC9tiKGyfs290var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: a cool experience. I need 20 seats, and ability to configure autonomous agents.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Derek; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Xyen Digital; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 290; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102299396; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740584816337oQTb2qGcAKCtpDeHqkf; var.sid2: v4igVjkpDCbCyf1GC9tiKGyfs; var.companyemail: [email protected]; var.AISummary: A contact center with 20 seats is needed supporting chat, IVR, and autonomous agents to create a positive customer experience. The solution must allow for agent configuration.; var.AIKeywords: contact center, chat, IVR, autonomous agents, 20 seats.; var.AIKeywordsList: contact center,chat,IVR,autonomous agents,20 seats; var.myJSONApollo: Floatbot API
15912025-02-26 08:02:25v4igVjkpDCbCyf1GC9tiKGyfs290var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: a cool experience. I need 20 seats, and ability to configure autonomous agents.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Chatbot; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Derek; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Xyen Digital; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: v6lgvf; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 290; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I am looking to leverage genesis as a vendor, but give me other options for chatbots; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102299396; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740584816337oQTb2qGcAKCtpDeHqkf; var.sid2: v4igVjkpDCbCyf1GC9tiKGyfs; var.companyemail: [email protected]; var.AISummary: The user wants to use Genesis as a chatbot vendor but is also seeking alternative options. They are researching chatbot providers.; var.AIKeywords: chatbots, genesis, vendor, chatbot options, AI chatbot.; var.AIKeywordsList: chatbots,genesis,vendor,chatbot options,AI chatbot; var.myJSONApollo: Floatbot API
15922025-02-27 10:40:165t4SeDzAfMdOCpDcpeybESawJ290var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I'm looking for something with AI in it.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Basic features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Derek; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Xyen Digital; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Yes; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Not needed; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 290; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: Just coaching; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102300150; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740681532814AqF1reYVyQxHa4NFuQl; var.sid2: 5t4SeDzAfMdOCpDcpeybESawJ; var.companyemail: [email protected]; var.AISummary: The request is for a 30-seat contact center solution featuring digital IVR and AI capabilities, primarily for coaching purposes.; var.AIKeywords: Contact Center, IVR, AI, 30 seat, coaching.; var.AIKeywordsList: Contact Center,IVR,AI,30 seat,coaching; var.myJSONApollo: Floatbot API
15932025-02-27 10:53:41b4zQUrSQANuVFyus8BqmeLE5L39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need it to work with SFDC and needs to be used through a browser; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102300158; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740682341322wTUfZHY8kBy0E6DKHSF; var.sid2: b4zQUrSQANuVFyus8BqmeLE5L; var.companyemail: [email protected]; var.AISummary: The user requires a browser-based outbound dialer that integrates with Salesforce. This tool needs to facilitate outbound calling operations within the Salesforce ecosystem.; var.AIKeywords: Outbound Dialer, SFDC Integration, Browser Based Dialer, Cloud Dialer, Salesforce Dialer.; var.AIKeywordsList: Outbound Dialer,SFDC Integration,Browser Based Dialer,Cloud Dialer,Salesforce Dialer; var.myJSONApollo: Floatbot API
15942025-02-28 11:57:09UE3omkpHcciWz8NVGZ2Idr9ft293var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Andrew Pryfogle; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: AVANT; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 293; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: SMS support. I need a chatbot that can handle SMS as well as email.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102300685; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17407710957159CKpICbpBoZZRX7cyTt; var.sid2: UE3omkpHcciWz8NVGZ2Idr9ft; var.companyemail: [email protected]; var.AISummary: The user needs an AI-powered chatbot to automate sending, receiving, and responding to text messages via SMS and email. This chatbot should support both SMS and email communication.; var.AIKeywords: AI chatbot, SMS, text messages, chatbot, SMS support.; var.AIKeywordsList: AI chatbot,SMS,text messages,chatbot,SMS support; var.myJSONApollo: Floatbot API
15952025-02-28 14:38:06AyHdqDqZobcPugsysr3KfK4qv196var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Arlene Salanguit; var.trainingandlmsrequirements: .aself-servicebotthatservesasaninternalknowledgebaseforemployeestoquicklyaccessinformationoncompanypoliciestechnicaltermsandinternalprocesses.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: I need a self service bot that can be used as a knowledge base/faq that my team can use to check for anything internal like policies, technical terms etc; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 196; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102300756; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1740780495228quHpJPScY6ypCLA9KxU; var.sid2: AyHdqDqZobcPugsysr3KfK4qv; var.companyemail: [email protected]; var.AISummary: A self-service bot is needed as an internal knowledge base for employees to quickly access information on company policies, technical terms, and internal processes. This tool will improve team efficiency by providing readily available information.; var.AIKeywords: knowledge base, self-service bot, internal knowledge base, employee knowledge, company policies.; var.AIKeywordsList: knowledge base,self-service bot,internal knowledge base,employee knowledge,company policies; var.myJSONApollo: Floatbot API
15992025-03-06 08:31:30V4zpzhPe5S3qHuIoOf6DZZPbi39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: Integrate with my CRM.; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: I need a tool that works with my existing technology and works for English and Spanish.; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 2; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: All channels; var.LanguageNeeds: English, Spanish; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: Salesforce; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: kkhs84; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: I need a tool that works with my existing technology and works for English and Spanish. Integrate with my CRM.; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102302620; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1741278519361C9LLepb97uQE6KB7QUh; var.sid2: V4zpzhPe5S3qHuIoOf6DZZPbi; var.companyemail: [email protected]; var.AISummary: The user requires a speech analytics tool compatible with their current systems, supporting English and Spanish, and integrating with their CRM. This tool needs to be easily integrated into their existing technological infrastructure.; var.AIKeywords: Speech analytics tool, English speech analytics, Spanish speech analytics, CRM integration, multilingual speech analytics.; var.AIKeywordsList: Speech analytics tool,English speech analytics,Spanish speech analytics,CRM integration,multilingual speech analytics; var.myJSONApollo: Floatbot API
16002025-03-06 13:08:594adaxhDqLDXTgVQCseTg8olOd294var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: i need a technology that makes setting up an account and leanring about a product simple and engaging; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: gamification; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: wes winton; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: rocket fuel labs; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 8akcwq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 294; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102302922; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1741295234003iSllTqIF4CO0EQxExHw; var.sid2: 4adaxhDqLDXTgVQCseTg8olOd; var.companyemail: [email protected]; var.AISummary: Gamification software can simplify account setup and product learning through engaging technology, making the process enjoyable for users. This improves user experience and onboarding.; var.AIKeywords: Gamification, Software, Account Setup, Product Onboarding, User Engagement.; var.AIKeywordsList: Gamification,Software,Account Setup,Product Onboarding,User Engagement; var.myJSONApollo: Floatbot API
16202025-03-13 03:33:55voPAEQdNeRRmGmKsRaWtgmxgV298var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Kateryna; var.trainingandlmsrequirements: . We need automation rules that will help us recreate complex support scenarios that imply approval chain like requesting a laptop. Also we need advanced knowledge base analytics.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Katico; var.helpsuiteandknowledgebaserequirements: - extensive automation rules; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 298; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102345137; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1741861795021iiiw6SJUe9Kt8qsXIA9; var.sid2: voPAEQdNeRRmGmKsRaWtgmxgV; var.companyemail: [email protected]; var.AISummary: Veterinary groups need a help desk tool with automation for employee support, including complex approval workflows like laptop requests, and advanced knowledge base analytics to handle frontline staff inquiries. This will improve efficiency and streamline support from headquarters.; var.AIKeywords: Veterinary, Helpdesk, Automation, Employee Support, Knowledge Base.; var.AIKeywordsList: Veterinary,Helpdesk,Automation,Employee Support,Knowledge Base; var.myJSONApollo: Floatbot API
16212025-03-13 04:05:55wJNtA1TgQKXgqOQj2i87pm7YW298var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Help suite and knowledgebase; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Replace current CX technology; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Start over; var.CoreVariables: ; var.fullname: Kateryna; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Katico; var.helpsuiteandknowledgebaserequirements: We are a veterinary group’s headquarters providing IT, HR, and operational support to hospital workers. We need a help desk and knowledge base technology that supports complex workflow automation; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3fcjya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 298; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: freshdesk; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: en; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102345150; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 174186377364841DF3M3z5SgVXQvbb7D; var.sid2: wJNtA1TgQKXgqOQj2i87pm7YW; var.companyemail: [email protected]; var.AISummary: Please provide the data you wish me to summarize.; var.AIKeywords: Please provide the data. I need the data to extract keywords.; var.AIKeywordsList: Please provide the data. I need the data to extract keywords.; var.myJSONApollo: Floatbot API
16222025-03-13 07:04:27RfyTRgh657p6A5HESIl7PDX6w298var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: let my customers submit inquiries related to their casino experience; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Multiple; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Unsure; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Kateryna; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Katico; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 298; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102345548; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1741874570194TbabXJXskMS3l1gNoIJ; var.sid2: RfyTRgh657p6A5HESIl7PDX6w; var.companyemail: [email protected]; var.AISummary: A customer support tool is needed for a casino to handle inquiries about player experiences. This tool will allow customers to easily submit questions and concerns.; var.AIKeywords: Casino support, customer inquiry, casino experience, support tool, casino software.; var.AIKeywordsList: Casino support,customer inquiry,casino experience,support tool,casino software; var.myJSONApollo: Floatbot API
16242025-03-13 09:41:08eLWRpiRdAeE6rK0i6NQwq7V2Z39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: I need a tool to help with my contact center; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: kkhs84; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102348819; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1741884038273OLQXTOWbgBK3B6xvzDs; var.sid2: eLWRpiRdAeE6rK0i6NQwq7V2Z; var.companyemail: [email protected]; var.AISummary: The data requests a speech analytics tool for contact center improvement. This tool will likely aid in evaluating agent performance and customer interactions.; var.AIKeywords: Speech analytics, contact center, analytics tool, customer service, call center.; var.AIKeywordsList: Speech analytics,contact center,analytics tool,customer service,call center; var.myJSONApollo: Floatbot API
16252025-03-13 09:58:44RqrhJrgyLoh1UFxgqPOmtSOan299var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Help suite and knowledgebase; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Replace current CX technology; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: Start over; var.CoreVariables: ; var.fullname: Kate; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Stripe; var.helpsuiteandknowledgebaserequirements: We have softwar and support customers in 5 languages via chat, email and phone. Knowledge base should be multilingual too and allow different levels of access.; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3fcjya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 299; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Hubspot; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: en; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102349108; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1741884726019zqxOC727AYH6PViZjHc; var.sid2: RqrhJrgyLoh1UFxgqPOmtSOan; var.companyemail: [email protected]; var.AISummary: Please provide the data you wish me to summarize.; var.AIKeywords: Please provide the data. I need the data to extract the keywords.; var.AIKeywordsList: Please provide the data. I need the data to extract the keywords.; var.myJSONApollo: Floatbot API
16342025-03-17 12:01:16mlT4LN7fML5GZX4Gn8gVmLlWd39var.BPOregion: North America; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: Yes; var.roboticprocessautomationrequirements: ; var.CXToolName: BPO; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Reduce costs; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Customer service; var.German: ; var.CurrentBPO: Protel; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: BPO; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: u4ritb; var.BPOhowmany: 15; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: I need it for us phones and chat; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Per hour; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102369547; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742238012581PI6Tgxn1jqYRnmoerDl; var.sid2: mlT4LN7fML5GZX4Gn8gVmLlWd; var.companyemail: [email protected]; var.AISummary: The request is for a business process outsourcing provider specializing in US phone and chat support. This indicates a need for outsourced customer service solutions.; var.AIKeywords: BPO, US, Phones, Chat, Customer Service.; var.AIKeywordsList: BPO,US,Phones,Chat,Customer Service; var.myJSONApollo: Floatbot API
16352025-03-18 12:14:439zmdKoiLRmvvbQBM5XchnJtNS307var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: i want a voice bot to answer calls for me; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Basic outbound calling; var.contactcenterUSaaSrequirements: meeting scheduler and data intake; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Unsure; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Unsure; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jenni Test; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: RFL Test; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 307; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: Zoom; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102373880; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742325189872OnrzIozJIs1CEhQZP8q; var.sid2: 9zmdKoiLRmvvbQBM5XchnJtNS; var.companyemail: [email protected]; var.AISummary: This data describes a need for automated customer service solutions including a voice bot for call answering, appointment scheduling, and data collection. These features would improve efficiency and reduce manual workload.; var.AIKeywords: voice bot, customer service, meeting scheduler, data intake, call answering.; var.AIKeywordsList: voice bot,customer service,meeting scheduler,data intake,call answering; var.myJSONApollo: Floatbot API
16362025-03-18 13:25:15CZymrUATe9NF9audlL9HTD3mb101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: I'm looking to integrate with my current CCaaS tool, NICE CXone.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102373628; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742322529642iwGLD7GDPboHm8cfVHm; var.sid2: CZymrUATe9NF9audlL9HTD3mb; var.companyemail: [email protected]; var.AISummary: A contact center requires a CRM tool compatible with its existing NICE CXone CCaaS platform for improved customer relationship management. This integration will streamline workflows and enhance operational efficiency.; var.AIKeywords: CRM Tool, Contact Center, CCaaS, NICE CXone, Integration.; var.AIKeywordsList: CRM Tool,Contact Center,CCaaS,NICE CXone,Integration; var.myJSONApollo: Floatbot API
16372025-03-18 14:03:26hEw6GaJCC76UUVkicRDOl11yw39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need a tool that works for my 100 seat contact center; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102374922; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742331705393TWF9QJV0F4WGdzFTvRj; var.sid2: hEw6GaJCC76UUVkicRDOl11yw; var.companyemail: [email protected]; var.AISummary: The request is for a phone-based call center tool capable of supporting a 100-seat operation. A solution must accommodate the needs of a large contact center.; var.AIKeywords: call center, contact center, phone system, call center software, customer service.; var.AIKeywordsList: call center,contact center,phone system,call center software,customer service; var.myJSONApollo: Floatbot API
16382025-03-20 17:01:006gC3IbhW0HOcvC3tBmPMf5HEs155var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I just need one. I have 200 agents.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Predictive dialer; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Advanced features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Madeline Foster; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Yes; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Yes, critical; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 155; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: Scheduling; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102385387; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742515200292Fm28UU5fTcvQrhUSE7z; var.sid2: 6gC3IbhW0HOcvC3tBmPMf5HEs; var.companyemail: [email protected]; var.AISummary: The request is for a cloud contact center as a service solution to manage scheduling for 200 agents.; var.AIKeywords: CCaaS, agents, scheduling, contact center, cloud.; var.AIKeywordsList: CCaaS,agents,scheduling,contact center,cloud; var.myJSONApollo: Floatbot API
16392025-03-21 13:02:57Qm1HkDHlG27Qds6WEutzW27tZ262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: ; var.crmrequirements: ; var.Budget: ; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: Headsets; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: hardware; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: ; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: bvammt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102388811; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742587318464I0KmmqDNa5nraam9tjW; var.sid2: Qm1HkDHlG27Qds6WEutzW27tZ; var.companyemail: [email protected]; var.AISummary: Noise cancelling headsets reduce unwanted sounds for improved audio quality and listening experience. They are popular for use in various settings requiring focus or comfort.; var.AIKeywords: noise cancelling, headsets, headphones, wireless headphones, bluetooth headphones.; var.AIKeywordsList: noise cancelling,headsets,headphones,wireless headphones,bluetooth headphones; var.myJSONApollo: Floatbot API
16402025-03-21 15:01:09eDck9FCUv4GqYYoWH36oQJYLS262var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: data analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: Tools that track engagement, purchase frequency, support history, and sentiment trends; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Krizella; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: oxqrlj; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 262; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102388912; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742594368850nxz7jtHMrw8gvcNXZHZ; var.sid2: eDck9FCUv4GqYYoWH36oQJYLS; var.companyemail: [email protected]; var.AISummary: Tools predict customer churn by analyzing engagement, purchases, support interactions, and sentiment to proactively manage retention. This allows for targeted interventions to reduce churn.; var.AIKeywords: ChurnPrediction, CustomerEngagement, PurchaseFrequency, CustomerSupport, SentimentAnalysis.; var.AIKeywordsList: ChurnPrediction,CustomerEngagement,PurchaseFrequency,CustomerSupport,SentimentAnalysis; var.myJSONApollo: Floatbot API
16412025-03-24 14:06:21JyjeeFlsq3yVvMEUkTt7ov1dE39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102390685; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742850359204WUSRjlqYl5W28fv1u55; var.sid2: JyjeeFlsq3yVvMEUkTt7ov1dE; var.companyemail: [email protected]; var.AISummary: The request is for a self-addressed stamped envelope and assistance with cybersecurity issues.; var.AIKeywords: SASE, Cybersecurity, Cyber security, Security, Help.; var.AIKeywordsList: SASE,Cybersecurity,Cyber security,Security,Help; var.myJSONApollo: Floatbot API
16422025-03-24 14:18:45HUo8LaFTeoIgXFqeLZlxwyyWP39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: ; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102390725; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17428510928510N7Q196kijBe0D1AiWk; var.sid2: HUo8LaFTeoIgXFqeLZlxwyyWP; var.companyemail: [email protected]; var.AISummary: A self-addressed stamped envelope is needed for both remote and in-office teams.; var.AIKeywords: SASE, work from home, remote access, secure access, team collaboration.; var.AIKeywordsList: SASE,work from home,remote access,secure access,team collaboration; var.myJSONApollo: Floatbot API
16432025-03-24 14:40:03b0cmpuUVzMzXNctPWNyRlCFMK39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: SASE; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391106; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852378781pviTjH47ieh0vMyOWMt; var.sid2: b0cmpuUVzMzXNctPWNyRlCFMK; var.companyemail: [email protected]; var.AISummary: The request is for Secure Access Service Edge (SASE) to improve cybersecurity for remote workers. This will enhance protection and access for the work from home team.; var.AIKeywords: SASE, Cybersecurity, Work from home, Remote access, Team members.; var.AIKeywordsList: SASE,Cybersecurity,Work from home,Remote access,Team members; var.myJSONApollo: Floatbot API
16442025-03-24 14:44:53b0cmpuUVzMzXNctPWNyRlCFMK39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: Advanced Threat Protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391106; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852378781pviTjH47ieh0vMyOWMt; var.sid2: b0cmpuUVzMzXNctPWNyRlCFMK; var.companyemail: [email protected]; var.AISummary: Advanced threat protection is needed to improve workplace cybersecurity.; var.AIKeywords: Advanced threat protection, cyber security, workplace security, threat protection, cyber threats.; var.AIKeywordsList: Advanced threat protection,cyber security, workplace security,threat protection,cyber threats; var.myJSONApollo: Floatbot API
16452025-03-24 14:48:58s9GeRwFzmJLuX1n2v93a6pPVk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: Advanced Threat Protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391220; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852889444v8bp98qxNAmXV1LKjry; var.sid2: s9GeRwFzmJLuX1n2v93a6pPVk; var.companyemail: [email protected]; var.AISummary: Robust cybersecurity, specifically advanced threat protection, is required to safeguard remote employees. This ensures data protection and prevents breaches while working from home.; var.AIKeywords: Cybersecurity, Remote Workforce, Threat Protection, Endpoint Security, Home Security.; var.AIKeywordsList: Cybersecurity,Remote Workforce,Threat Protection,Endpoint Security,Home Security; var.myJSONApollo: Floatbot API
16462025-03-24 14:53:37s9GeRwFzmJLuX1n2v93a6pPVk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: Advanced Threat Protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 0itdzw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391220; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852889444v8bp98qxNAmXV1LKjry; var.sid2: s9GeRwFzmJLuX1n2v93a6pPVk; var.companyemail: [email protected]; var.AISummary: Our company requires comprehensive Advanced Threat Protection (ATP) cybersecurity to safeguard our entire team.; var.AIKeywords: AdvancedThreatProtection, ThreatProtection, Cybersecurity, ITSecurity, DataProtection.; var.AIKeywordsList: AdvancedThreatProtection,ThreatProtection,Cybersecurity,ITSecurity,DataProtection; var.myJSONApollo: Floatbot API
16472025-03-24 14:54:26s9GeRwFzmJLuX1n2v93a6pPVk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: ; var.crmrequirements: ; var.Budget: ; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Hardware; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: Headsets; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: hardware; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: ; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: bvammt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Start over; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391220; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852889444v8bp98qxNAmXV1LKjry; var.sid2: s9GeRwFzmJLuX1n2v93a6pPVk; var.companyemail: [email protected]; var.AISummary: Headsets are a common tool improving both customer service agent experience and cybersecurity by enabling secure communication.; var.AIKeywords: Headsets, Headphones, Earbuds, Gaming Headset, Wireless Headset.; var.AIKeywordsList: Headsets,Headphones,Earbuds,Gaming Headset,Wireless Headset; var.myJSONApollo: Floatbot API
16482025-03-24 14:56:20s9GeRwFzmJLuX1n2v93a6pPVk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: Headsets; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: Advanced Threat Protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: sruo0b; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Start over; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391220; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852889444v8bp98qxNAmXV1LKjry; var.sid2: s9GeRwFzmJLuX1n2v93a6pPVk; var.companyemail: [email protected]; var.AISummary: Our organization requires comprehensive Advanced Threat Protection to enhance cybersecurity and protect all users.; var.AIKeywords: AdvancedThreatProtection, Cybersecurity, EndpointSecurity, ThreatDetection, NetworkSecurity.; var.AIKeywordsList: AdvancedThreatProtection,Cybersecurity,EndpointSecurity,ThreatDetection,NetworkSecurity; var.myJSONApollo: Floatbot API
16492025-03-24 15:02:42s9GeRwFzmJLuX1n2v93a6pPVk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: Headsets; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: Advanced Threat Protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: sruo0b; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Start over; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391220; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852889444v8bp98qxNAmXV1LKjry; var.sid2: s9GeRwFzmJLuX1n2v93a6pPVk; var.companyemail: [email protected]; var.AISummary: Our organization requires enterprise-wide Advanced Threat Protection (ATP) to bolster cybersecurity and protect our team.; var.AIKeywords: AdvancedThreatProtection, Cybersecurity, ThreatProtection, EndpointSecurity, OrganizationSecurity.; var.AIKeywordsList: AdvancedThreatProtection,Cybersecurity,ThreatProtection,EndpointSecurity,OrganizationSecurity; var.myJSONApollo: Floatbot API
16502025-03-24 15:09:31s9GeRwFzmJLuX1n2v93a6pPVk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: Headsets; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: NAC; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: zyym0r; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Start over; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391220; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852889444v8bp98qxNAmXV1LKjry; var.sid2: s9GeRwFzmJLuX1n2v93a6pPVk; var.companyemail: [email protected]; var.AISummary: Network access control is needed for cybersecurity.; var.AIKeywords: Cybersecurity, Network, Security, Data, Protection.; var.AIKeywordsList: Cybersecurity,Network,Security,Data,Protection; var.myJSONApollo: Floatbot API
16512025-03-24 15:17:36s9GeRwFzmJLuX1n2v93a6pPVk39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: Headsets; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: DDoS protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 6zr6j5; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Start over; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102391220; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742852889444v8bp98qxNAmXV1LKjry; var.sid2: s9GeRwFzmJLuX1n2v93a6pPVk; var.companyemail: [email protected]; var.AISummary: A distributed denial-of-service attack mitigation strategy is required for cybersecurity protection.; var.AIKeywords: DDoS, Protection, Cybersecurity, NetworkSecurity, Mitigation.; var.AIKeywordsList: DDoS,Protection,Cybersecurity,NetworkSecurity,Mitigation; var.myJSONApollo: Floatbot API
16522025-03-25 09:38:46y80EnuwSqdHVTIZNy7UELafPq39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: DDoS protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 6zr6j5; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102395076; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742920675713mBok4NNnsc2w3MqRzSk; var.sid2: y80EnuwSqdHVTIZNy7UELafPq; var.companyemail: [email protected]; var.AISummary: A Distributed Denial of Service attack necessitates infrastructure protection to maintain service availability and prevent customer experience disruption.; var.AIKeywords: DDoS, Protection, Infrastructure, Cybersecurity, Mitigation.; var.AIKeywordsList: DDoS,Protection,Infrastructure,Cybersecurity,Mitigation; var.myJSONApollo: Floatbot API
16532025-03-25 16:11:06ToHgRX2srfFvZ6o9PUGrCGaRw39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: DDoS protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 6zr6j5; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102401562; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 174294422343990yeSl36HROyUqJj3bf; var.sid2: ToHgRX2srfFvZ6o9PUGrCGaRw; var.companyemail: [email protected]; var.AISummary: A distributed denial of service attack threatens the internal network requiring immediate cybersecurity incident response. This situation necessitates urgent action to mitigate the customer experience impact.; var.AIKeywords: DDoS, internal network, network security, cybersecurity, intrusion detection.; var.AIKeywordsList: DDoS,internal network,network security,cybersecurity,intrusion detection; var.myJSONApollo: Floatbot API
16542025-03-28 14:20:12k1WzNdjyOeKEbHIIfHlEx68Ds39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: GRC; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Cyber Security tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: i7zidn; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102415387; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1743196759323GdVSCmGkCn5MbUQ69MG; var.sid2: k1WzNdjyOeKEbHIIfHlEx68Ds; var.companyemail: [email protected]; var.AISummary: This data is required for regulatory compliance and possibly for security information and event management needs.; var.AIKeywords: compliance, needs, help, compliance needs, data.; var.AIKeywordsList: compliance,needs,help,compliance needs,data; var.myJSONApollo: Floatbot API
16552025-03-31 07:41:18PsFBckAKv7vqvzLxXEMbcOLPI308var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: training and LMS; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Thibaut Martint; var.trainingandlmsrequirements: real life simulations. I am looking to be able to train my agents on real life simulations. I want them to complete role plays.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Smart Role; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: vi91ud; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 308; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102416226; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1743431981700NmNoFuV5dYo7kKwXVRE; var.sid2: PsFBckAKv7vqvzLxXEMbcOLPI; var.companyemail: [email protected]; var.AISummary: Contact center agent training will use realistic simulations and role-playing exercises to improve customer experience and enhance agent skills. This will help build better CX and improve security awareness training.; var.AIKeywords: ContactCenterTraining, RealLifeSimulation, RolePlay, AgentTraining, SimulationTraining.; var.AIKeywordsList: ContactCenterTraining,RealLifeSimulation,RolePlay,AgentTraining,SimulationTraining; var.myJSONApollo: Floatbot API
16562025-04-01 15:47:00iy8F0ZoGnGebMqpTrEAzmRliS255var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Mari Shankar; var.trainingandlmsrequirements: . 50 employees.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Telarus; var.helpsuiteandknowledgebaserequirements: recommend contact center; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 255; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102428353; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1743547558312rT07SzTcNRNDAKLRqwz; var.sid2: iy8F0ZoGnGebMqpTrEAzmRliS; var.companyemail: [email protected]; var.AISummary: Fifty employees utilize self-service portal software improving customer experience and potentially enhancing security posture through improved access management.; var.AIKeywords: Self-service, Portal, Software, Employee, 50employees.; var.AIKeywordsList: Self-service,Portal,Software,Employee,50employees; var.myJSONApollo: Floatbot API
16572025-04-02 21:39:55FAXvmDh1rRUVRpRbDuSIJm9hq309var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: Supports up to 50 seats. Easy to install. Low ownershop cost; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Multiple; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: Basic features needed; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Sandy; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Stratosys; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Yes; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: Not needed; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: m8h0wt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 309; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: I don't know; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102429027; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1743654868718eYv6PezuR9PZFa0r6m1; var.sid2: FAXvmDh1rRUVRpRbDuSIJm9hq; var.companyemail: [email protected]; var.AISummary: Seeking cost-effective call center software supporting 50 agents with simple installation, requiring minimal IT administration. Further details needed to provide specific recommendations.; var.AIKeywords: CallCenterTechnology, CallCenterSoftware, 50SeatCallCenter, LowCostCallCenter, EasyInstallCallCenter.; var.AIKeywordsList: CallCenterTechnology,CallCenterSoftware,50SeatCallCenter,LowCostCallCenter,EasyInstallCallCenter; var.myJSONApollo: Floatbot API
16582025-04-04 01:09:34r6wgDxrm7YFErzVKfiEQrRrlz310var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: yeap. i am searching companies whos develop with Dynamics 365, Power Apps etc.; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Vlad; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Shavrov inc; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 310; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102430462; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1743754063982rKHwqaXKomlrj8f2dyn; var.sid2: r6wgDxrm7YFErzVKfiEQrRrlz; var.companyemail: [email protected]; var.AISummary: Seeking companies specializing in Microsoft Dynamics 365 and Power Platform development for CRM and application solutions.; var.AIKeywords: Dynamics 365, Power Apps, Development, Software, Companies.; var.AIKeywordsList: Dynamics 365,Power Apps,Development,Software,Companies; var.myJSONApollo: Floatbot API
16592025-04-05 13:39:21u7HsBZNXgc6xOGhDqLPUWUs7039var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: It needs to work with a home grown CRM.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102432588; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1743885527710DPsSk7MgtZbpCxmlUw7; var.sid2: u7HsBZNXgc6xOGhDqLPUWUs70; var.companyemail: [email protected]; var.AISummary: A workforce management (WFM) solution is required for a 600-agent call center, compatible with a custom customer relationship management (CRM) system.; var.AIKeywords: WFM tool, call center, CRM, 600 seat, home grown CRM.; var.AIKeywordsList: WFM tool,call center,CRM,600 seat,home grown CRM; var.myJSONApollo: Floatbot API
16602025-04-07 19:07:38hCNpibd7suuIQgLctxlPLrbZy101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: I need a tool that can QA 100% of my cases; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102441524; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17440778891758RltLNAH4iincaiMBaY; var.sid2: hCNpibd7suuIQgLctxlPLrbZy; var.companyemail: [email protected]; var.AISummary: Automated Quality Assurance is needed for 100% case coverage to improve customer experience and ensure cybersecurity.; var.AIKeywords: AutoQA, QA, Testing, Quality Assurance, Automated Testing.; var.AIKeywordsList: AutoQA,QA,Testing,Quality Assurance,Automated Testing; var.myJSONApollo: Floatbot API
16612025-04-08 15:35:03A8NauZQ2Qd3RroFja13Fr6Di1311var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Test; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: test; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 311; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: asdf. asdf.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102453370; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744151678411IfIFVtkQ8rzBiR03DDi; var.sid2: A8NauZQ2Qd3RroFja13Fr6Di1; var.companyemail: [email protected]; var.AISummary: The chatbot improved customer experience by providing self-service support and reducing agent workload. This automated solution potentially enhanced security by reducing human interaction in sensitive processes.; var.AIKeywords: Chatbot, AI, Artificial Intelligence, Conversational AI, Virtual Assistant.; var.AIKeywordsList: Chatbot,AI,Artificial Intelligence,Conversational AI,Virtual Assistant; var.myJSONApollo: Floatbot API
16622025-04-08 16:24:35TZPbW1Cl7T6sD08dbzx3SBMr0311var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Test; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: I need something that con be fully automated but I can check in on analytics and big help tasks if needed; var.companyname: test; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 311; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102453405; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744154641757CN3tmYIdBRUHuQVnpaw; var.sid2: TZPbW1Cl7T6sD08dbzx3SBMr0; var.companyemail: [email protected]; var.AISummary: Automated call quality monitoring software is needed with analytics access for occasional manual intervention, supporting both customer experience and cybersecurity needs.; var.AIKeywords: Call quality, monitoring software, automated, analytics, quality assurance.; var.AIKeywordsList: Call quality,monitoring software,automated,analytics,quality assurance; var.myJSONApollo: Floatbot API
16632025-04-08 16:35:00kVlHay0BlpDYoPdCml6PLYlt4311var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I need it to have robust collaboration features; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: Assist and AI hel; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: Unsure; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: None; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Test; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: test; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Unsure; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 311; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: None; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102453407; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744155261155KNeVinQ14jgjQU0zIgI; var.sid2: kVlHay0BlpDYoPdCml6PLYlt4; var.companyemail: [email protected]; var.AISummary: A contact center needs robust collaboration features, including AI help and assistance, to improve customer experience and operational efficiency.; var.AIKeywords: ContactCenter, Collaboration, AI, Assist, Robust.; var.AIKeywordsList: ContactCenter,Collaboration,AI,Assist,Robust; var.myJSONApollo: Floatbot API
16642025-04-08 16:58:16zxbZ83YeDbPelxszpbcJlCOUu161var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: It needs to work with Genesys and sfdc; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: kkhs84; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 161; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102453412; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744156658058yS0A9yAeS3sAQiVJQvL; var.sid2: zxbZ83YeDbPelxszpbcJlCOUu; var.companyemail: [email protected]; var.AISummary: The request is for a speech analytics tool compatible with Genesys Cloud and Salesforce, improving customer experience and potentially enhancing security through call monitoring.; var.AIKeywords: Speech analytics, Genesys, sfdc, analytics tool, speech recognition.; var.AIKeywordsList: Speech analytics,Genesys,sfdc,analytics tool,speech recognition; var.myJSONApollo: Floatbot API
16652025-04-09 14:31:47hhBHnZ9CmLonXjceknFEX2Qxl4var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: I need it for my call center of 100 people.; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Palomarr; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: kkhs84; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 4; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102461600; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744234267421MlSS3fGuP3EN3ocBSU2; var.sid2: hhBHnZ9CmLonXjceknFEX2Qxl; var.companyemail: [email protected]; var.AISummary: Speech analytics software will improve customer experience for our 100-person call center.; var.AIKeywords: Speech analytics, call center, customer service, agent performance, quality monitoring.; var.AIKeywordsList: Speech analytics,call center,customer service,agent performance,quality monitoring; var.myJSONApollo: Floatbot API
16662025-04-09 15:50:15Ily6UoEApvw0ZX1yszcU2C12E39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need it to replace our current tool; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102462138; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744238979464377quQ1Wn3juMQsvBfB; var.sid2: Ily6UoEApvw0ZX1yszcU2C12E; var.companyemail: [email protected]; var.AISummary: We require an outbound dialer to replace our current customer interaction technology. This is needed to improve customer experience or enhance our cybersecurity defenses depending on context.; var.AIKeywords: Outbound dialer, auto dialer, lead generation, sales tool, call center software.; var.AIKeywordsList: Outbound dialer,auto dialer,lead generation,sales tool,call center software; var.myJSONApollo: Floatbot API
16672025-04-10 09:18:3090q1L1A6G0znNufLun8CaKDoC101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: I'm looking to integrate with my current CCaaS tool, NICE CXone.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: Integrations with Intercom and streamlining insights through various channels; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: Insights around chat and emails that are streamlined; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 1; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: All channels; var.LanguageNeeds: English only; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: Intercom; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: kkhs84; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: Insights around chat and emails that are streamlined Integrations with Intercom and streamlining insights through various channels; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102373628; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1742322529642iwGLD7GDPboHm8cfVHm; var.sid2: 90q1L1A6G0znNufLun8CaKDoC; var.companyemail: [email protected]; var.AISummary: Speech analytics and streamlined chat/email insights, integrated with Intercom, provide a unified view of customer experience and improve cybersecurity.; var.AIKeywords: Speech analytics, Chat analytics, Email analytics, Intercom integration, Streamlined insights.; var.AIKeywordsList: Speech analytics,Chat analytics,Email analytics,Intercom integration,Streamlined insights; var.myJSONApollo: Floatbot API
16682025-04-14 09:33:30L8rrNYlJAl4h6aT29Kj5m4oK139var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: I need a tool that is good for English and other languages.; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102472613; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744648337457uY6ArZPTA4XXuOGKz73; var.sid2: L8rrNYlJAl4h6aT29Kj5m4oK1; var.companyemail: [email protected]; var.AISummary: Customers require support prompting a search for an automated quality assurance system with multilingual capabilities supporting English and other languages. This aims to improve customer experience and potentially enhance security through automated testing.; var.AIKeywords: Automated QA system, Customer support, Multilingual support, QA tools, Automated testing.; var.AIKeywordsList: Automated QA system,Customer support,Multilingual support,QA tools,Automated testing; var.myJSONApollo: Floatbot API
16692025-04-15 06:46:21TTZ6Cv5Wan07tarMmbjBRuUHJ39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: DDoS protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 6zr6j5; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102478421; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744724706476FUj9QfQFkYEnSsv6HdT; var.sid2: TTZ6Cv5Wan07tarMmbjBRuUHJ; var.companyemail: [email protected]; var.AISummary: The request is for a Distributed Denial of Service tool for use on Windows and Mac operating systems, which raises significant Cybersecurity concerns. This is likely an attempt to obtain a tool for malicious purposes, violating both company and potentially legal guidelines.; var.AIKeywords: ddos, tool, windows, Mac, company.; var.AIKeywordsList: ddos,tool,windows,Mac,company; var.myJSONApollo: Floatbot API
16702025-04-15 12:01:07rQAuUrZpxepHRWxI84wKfg4qF155var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: Seasonal scheduling and analytics. Need analytics to determine scheduling between high volume and low volume seasons, schedule tracking and agent analytic tracking.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Madeline Foster; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 155; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102479196; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744738058338mlB8Me3hf8IhOjzm88y; var.sid2: rQAuUrZpxepHRWxI84wKfg4qF; var.companyemail: [email protected]; var.AISummary: Workforce management needs analytics to optimize scheduling during peak and off-peak seasons, tracking agent performance and adherence to schedules. This improves customer experience and operational efficiency.; var.AIKeywords: WFM, Scheduling, Analytics, Seasonal, Forecasting.; var.AIKeywordsList: WFM,Scheduling,Analytics,Seasonal,Forecasting; var.myJSONApollo: Floatbot API
16712025-04-15 18:45:57YNgFhsZhaRCyoXSjhMQJKgIiJ39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: French; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: voice bot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 3; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: I need it to work with NICE CXOne; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: I need it for my call center; var.Channels: Voice only; var.LanguageNeeds: English, French, Spanish; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: y2wl6u; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: Yes; var.EmailValidForm: ; var.LanguageTextSearch: Spanish and french; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102480313; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744767828217zNeeUfZE9x3YszKaFOo; var.sid2: YNgFhsZhaRCyoXSjhMQJKgIiJ; var.companyemail: [email protected]; var.AISummary: A voice bot platform is required for call center integration with the NICE CXone customer experience platform.; var.AIKeywords: Voicebot, Call Center, NICE CXone, Platform, Integration.; var.AIKeywordsList: Voicebot,Call Center,NICE CXone,Platform,Integration; var.myJSONApollo: Floatbot API
16722025-04-16 10:19:47DQiPzv9aCumJiu3lBYI2nIMJg315var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Sara Feldman; var.trainingandlmsrequirements: . Knowledge centered service tools.; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Consortium for Service Innovation; var.helpsuiteandknowledgebaserequirements: Tools that enable KCS; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 315; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102481523; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744823867606vzLUBIJ30zOYVT379Bq; var.sid2: DQiPzv9aCumJiu3lBYI2nIMJg; var.companyemail: [email protected]; var.AISummary: Effective knowledge management and knowledge-centered service tools improve customer experience and cybersecurity by providing readily accessible information for both customers and security personnel.; var.AIKeywords: KnowledgeManagement, KnowledgeCenteredService, KnowledgeTools, ServiceTools, KnowledgeSharing.; var.AIKeywordsList: KnowledgeManagement,KnowledgeCenteredService,KnowledgeTools,ServiceTools,KnowledgeSharing; var.myJSONApollo: Floatbot API
16732025-04-16 11:13:54biToJ3D1PXQ2Zjzu46tD1VJbP317var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: VoIP and network; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: John Klokkenga; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Black Ice Data; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: Yes; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: xucio9; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 317; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: Asystemthatsupports5-50seatscanrecordcallstransfercallsschedulecallbackinterfaceswithaCRM.Whatdetailsdoyouneed.; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102481756; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744827040787LQZ5z4Qwgpz79uC3aJT; var.sid2: biToJ3D1PXQ2Zjzu46tD1VJbP; var.companyemail: [email protected]; var.AISummary: This NIST 800-compliant phone system for 5-50 users offers call recording, transferring, scheduling, and CRM integration; further details are needed on specific features and pricing.; var.AIKeywords: Telephony systems, NIST 800 compliant, Call recording, Call transfer, CRM integration.; var.AIKeywordsList: Telephony systems,NIST 800 compliant,Call recording,Call transfer,CRM integration; var.myJSONApollo: Floatbot API
16742025-04-16 11:33:07VhG9yT1qWZdwfbojVIzybccbY318var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jace Webb; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: ConnexAi; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 318; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Private LLM that pulls data from our database; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102481822; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744828277879UrXKEVImYDOIsJxSfRH; var.sid2: VhG9yT1qWZdwfbojVIzybccbY; var.companyemail: [email protected]; var.AISummary: This plan uses AI and a private large language model to automate call center routing freeing up human agents and leveraging internal data for improved customer experience.; var.AIKeywords: AI call center, automated calls, LLM, employee time savings, database integration.; var.AIKeywordsList: AI call center,automated calls,LLM,employee time savings,database integration; var.myJSONApollo: Floatbot API
16752025-04-16 11:39:58DyH5rtKAcGagsfqhueu8FtyxY317var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: Ticketing for internal and external issues and projects that can provide analytics on the customer journey; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: John Klokkenga; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Black Ice Data; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: iafuwi; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 317; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102481835; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744828500563WYtGmkpziTVWZHz7D77; var.sid2: DyH5rtKAcGagsfqhueu8FtyxY; var.companyemail: [email protected]; var.AISummary: A unified customer communication and support system (UCCaaS) solution integrates CRM and project management, meeting federal security standards and providing customer journey analytics via ticketing for internal and external issues.; var.AIKeywords: Uccass, CRM, Project Management, Federal Security, Ticketing.; var.AIKeywordsList: Uccass,CRM,Project Management,Federal Security,Ticketing; var.myJSONApollo: Floatbot API
16762025-04-16 16:56:1827nLw6MeneIHruXAIM3z7wHzR317var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: Technology that blends text, email and video channels; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: John Klokkenga; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Black Ice Data; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: iafuwi; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 317; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102482990; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744847542378GjlwrgYJwxf8i1MwKjM; var.sid2: 27nLw6MeneIHruXAIM3z7wHzR; var.companyemail: [email protected]; var.AISummary: The request is for a Unified Communications as a Service solution meeting National Institute of Standards and Technology compliance standards, integrating text, email, and video communication channels.; var.AIKeywords: UCaaS, NIST Compliant, Text Communication, Email Communication, Video Communication.; var.AIKeywordsList: UCaaS,NIST Compliant,Text Communication,Email Communication,Video Communication; var.myJSONApollo: Floatbot API
16772025-04-16 17:36:56lifFliE9QmkUIcQToQqYOvgNp322var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: VoIP and network; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Michael D Kaplan; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: AVOXI; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: Yes; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: xucio9; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 322; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: a service that offers virtual numbers for inbound and outbound calling that can SIP connect into Genesys contact center; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102482995; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744850149361MpiwFNhgAFbuZADTlZW; var.sid2: lifFliE9QmkUIcQToQqYOvgNp; var.companyemail: [email protected]; var.AISummary: This service provides virtual phone numbers for inbound and outbound calls, integrating via SIP with Genesys Cloud for contact center use. It offers international telephony capabilities for improved customer experience and communication.; var.AIKeywords: InternationalTelephony, ContactCenter, VirtualNumbers, SIPTrunking, Genesys.; var.AIKeywordsList: InternationalTelephony,ContactCenter,VirtualNumbers,SIPTrunking,Genesys; var.myJSONApollo: Floatbot API
16782025-04-17 07:42:5504rgBQrySeV89Or05J4dg8wRn323var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: quality monitoring; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Kevin Heidy; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: A third party solution to layer on top of our Five9 and Salesforce ecosystem; var.companyname: Level AI; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 7tinjh; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 323; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102483304; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17449009190542vmuR7gdn6vhglunBeg; var.sid2: 04rgBQrySeV89Or05J4dg8wRn; var.companyemail: [email protected]; var.AISummary: Automated Quality Assurance uses a third-party tool to enhance the Five9 and Salesforce platforms for improved customer experience and security.; var.AIKeywords: autoQA, Five9, Salesforce, thirdpartysolution, ecosystem.; var.AIKeywordsList: autoQA,Five9,Salesforce,thirdpartysolution,ecosystem; var.myJSONApollo: Floatbot API
16792025-04-17 08:55:08UIqCBdTEtBeZishGngVFyBgTY324var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: traditional MSSP; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Scott; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Graham; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: bjeeur; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 324; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102483379; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744905223976UhPTheSCXvH6xRxt71D; var.sid2: UIqCBdTEtBeZishGngVFyBgTY; var.companyemail: [email protected]; var.AISummary: A small medical clinic uses comprehensive IT managed services including cybersecurity and HIPAA compliance to ensure patient data protection and operational efficiency.; var.AIKeywords: MedicalClinic, ITManagedServices, Cybersecurity, HIPPACompliance, SmallClinic.; var.AIKeywordsList: MedicalClinic,ITManagedServices,Cybersecurity,HIPPACompliance,SmallClinic; var.myJSONApollo: Floatbot API
16802025-04-17 10:36:16FVc5aqHkLKZ3G0S1wTzNY66xQ325var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: Capacity planning. Strategic capacity planning solution.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Mohit Shah; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Datanitiv Inc; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 325; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102483505; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744911291100aoYicJbDp33NogEZf1E; var.sid2: FVc5aqHkLKZ3G0S1wTzNY66xQ; var.companyemail: [email protected]; var.AISummary: This data describes solutions for strategic capacity planning, addressing long-term infrastructure needs for improved customer experience and enhanced cybersecurity.; var.AIKeywords: Capacity planning, Long term capacity planning, Strategic capacity planning, Capacity planning solution, Long term capacity.; var.AIKeywordsList: Capacity planning,Long term capacity planning,Strategic capacity planning,Capacity planning solution,Long term capacity; var.myJSONApollo: Floatbot API
16812025-04-17 13:11:45swiZBqW1mQd5gKDyRolHO4EtM268var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Jerry Ishmael; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: AssistIQ; var.helpsuiteandknowledgebaserequirements: an solution that can manage a small teams ITSM needs.; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 268; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102483728; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744920437215oic2WZNppTxaKGo7oO9; var.sid2: swiZBqW1mQd5gKDyRolHO4EtM; var.companyemail: [email protected]; var.AISummary: We need an internal IT service desk handling asset, change, and access management for software and hardware requests. This will improve our overall customer experience and bolster our cybersecurity posture.; var.AIKeywords: ServiceDesk, ITSupport, AssetManagement, ChangeManagement, AccessManagement.; var.AIKeywordsList: ServiceDesk,ITSupport,AssetManagement,ChangeManagement,AccessManagement; var.myJSONApollo: Floatbot API
16822025-04-18 09:11:11U10h4x224VIoda25zxCQbVH1Z54var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: I have a retail customer with season needs. they are struggling with properly staffing.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Patrick Chen; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Intelisys; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 54; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102484189; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1744992621022UZFUeCE1PE43KL8TPyW; var.sid2: U10h4x224VIoda25zxCQbVH1Z; var.companyemail: [email protected]; var.AISummary: A retail client needs a workforce management solution to address seasonal staffing challenges and improve workforce optimization. This indicates a need for improved scheduling and resource allocation to meet fluctuating customer demand.; var.AIKeywords: workforce management, staffing, retail, seasonal staffing, employee scheduling.; var.AIKeywordsList: workforce management,staffing,retail,seasonal staffing,employee scheduling; var.myJSONApollo: Floatbot API
16832025-04-18 12:20:54eR3SyJrlSfK4uKFtY631IJCEQ101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: Has to support chat and support agents; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102484395; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745004015867ktUq8bxCTx6lBnuDRPT; var.sid2: eR3SyJrlSfK4uKFtY631IJCEQ; var.companyemail: [email protected]; var.AISummary: The customer needs a workforce management (WFM) tool to support their chat and email customer service agents. This tool must facilitate management of both communication channels.; var.AIKeywords: WFMtool, ChatSupport, EmailSupport, SupportAgents, AgentSupport.; var.AIKeywordsList: WFMtool,ChatSupport,EmailSupport,SupportAgents,AgentSupport; var.myJSONApollo: Floatbot API
16842025-04-18 16:20:34n11DYVncLH4gv9tmXqMlZpPDj327var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: i need to be connnected with the right person and have notes about who they are; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: spencer russo; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: russo; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: a; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 327; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102484722; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745018374493jX66MtV5iUKM6ALjy9y; var.sid2: n11DYVncLH4gv9tmXqMlZpPDj; var.companyemail: [email protected]; var.AISummary: The predictive dialer needs improved customer experience functionality, specifically ensuring agent connection with the correct person and access to relevant customer information.; var.AIKeywords: PredictiveDialer, RightPerson, Connection, CustomerNotes, LeadManagement.; var.AIKeywordsList: PredictiveDialer,RightPerson,Connection,CustomerNotes,LeadManagement; var.myJSONApollo: Floatbot API
16852025-04-19 07:52:25T7GAhwwftXrF18LkD4P0RsQId328var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: agent assist; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: i am looking to help agent in contact center to that would search in knowledge, summarize the interaction, provide scripting and task to do, that would provide coaching translation and analytic; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: All channels; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 5jx6ad; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102484795; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17450739644585zcDHPKvCaGRD7i793O; var.sid2: T7GAhwwftXrF18LkD4P0RsQId; var.companyemail: [email protected]; var.AISummary: This request seeks contact center agent assist solutions offering knowledge base search, interaction summarization, scripting, task management, coaching tools, and analytics to improve agent performance and customer experience.; var.AIKeywords: AgentAssist, ContactCenter, KnowledgeBase, InteractionSummarization, AgentCoaching.; var.AIKeywordsList: AgentAssist,ContactCenter,KnowledgeBase,InteractionSummarization,AgentCoaching; var.myJSONApollo: Floatbot API
16862025-04-19 11:16:33qQDBSw641dUz1Es933gXLOyKE328var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: agent assist; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: i am looking for a ranking of all solutions that provide agent assist you have in your database; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: All channels; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 5jx6ad; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102484842; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745086387773x5YLAg8afbe7dxMC8R3; var.sid2: qQDBSw641dUz1Es933gXLOyKE; var.companyemail: [email protected]; var.AISummary: The customer seeks a ranked list of all agent assist solutions, a common Customer Experience (CX) tool, available in the database. This request focuses on a comparison of AI-powered support solutions improving agent efficiency.; var.AIKeywords: agent assist, agent assist solutions, ranking solutions, AI solutions, customer service solutions.; var.AIKeywordsList: agent assist,agent assist solutions,ranking solutions,AI solutions,customer service solutions; var.myJSONApollo: Floatbot API
16872025-04-22 11:17:01zAjjwk8fdHHEAK9bpBuVXmczk330var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: cheap and for a small number of users; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Power dialer; var.contactcenterUSaaSrequirements: meetings and chat; var.CCaaSwithUCaaSneed: Yes; var.CCaaSUCaaSNeeds: Basic features needed; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Adam; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Net-X; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Ok if it is complex; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 330; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: MS Teams; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102487659; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745345674725sjzojkGgUgEo0hMqp7b; var.sid2: zAjjwk8fdHHEAK9bpBuVXmczk; var.companyemail: [email protected]; var.AISummary: A small SaaS organization needs affordable contact center and cybersecurity solutions to support a small number of users, primarily for meetings and chat. This requires cost-effective solutions for CRM and threat protection.; var.AIKeywords: ContactCenter, SecuritySolutions, SaaS, SmallBusiness, Chat.; var.AIKeywordsList: ContactCenter,SecuritySolutions,SaaS,SmallBusiness,Chat; var.myJSONApollo: Floatbot API
16882025-04-22 13:06:00he464YrQekcXWzS9htE13WClp328var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: i am looking for self service capabilities for contact centers; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102487903; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745352279761KUJjwzn9yidYXmjAYec; var.sid2: he464YrQekcXWzS9htE13WClp; var.companyemail: [email protected]; var.AISummary: The customer requests a list of self-service solutions for improved customer experience and potentially enhanced cybersecurity through reduced reliance on help desk support.; var.AIKeywords: self service, solution, list, provide, service.; var.AIKeywordsList: self service,solution,list,provide,service; var.myJSONApollo: Floatbot API
16892025-04-22 13:15:36MFdFRyyWwcwA2SqAVob3g5Znk328var.BPOregion: ; var.Portuguese: Portuguese; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: French; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: voice bot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 5; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: AI; var.APIIntegration: Nice to have; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: i want a AI bot to answer consumer, it should be able to use workflow, use knowledge research data in order to do it; var.Channels: All channels; var.LanguageNeeds: English, French, Spanish, Italian, Portuguese; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: y2wl6u; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: Yes; var.EmailValidForm: ; var.LanguageTextSearch: english, french, spanish, portuguese, italian; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: Italian; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102487921; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17453526877858swS4P46nxgZo5bOoli; var.sid2: MFdFRyyWwcwA2SqAVob3g5Znk; var.companyemail: [email protected]; var.AISummary: This request seeks a virtual agent with voice capabilities using AI and workflow automation to answer customer inquiries by leveraging knowledge base data. The goal is to implement a chatbot solution for improved customer experience.; var.AIKeywords: Virtual Agent, Voice Channels, AI Bot, Workflow, Knowledge Research.; var.AIKeywordsList: Virtual Agent,Voice Channels,AI Bot,Workflow,Knowledge Research; var.myJSONApollo: Floatbot API
16902025-04-22 13:26:31d8IQXs8THrvFdBkRbolz28nsM328var.BPOregion: ; var.Portuguese: Portuguese; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: the bot should be able to search in knowledge, access data from various source like CRM and ecom , it should be able to use workflow and provide the right answer and measure satisfaction; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: French; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 5; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Nice to have; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, French, Spanish, Italian, Portuguese; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat and social; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: Yes; var.EmailValidForm: ; var.LanguageTextSearch: english, french, spanish, italian, portuguese; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: i am looking for virtual assistant capabilities for all channels with the exception of voice; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: Italian; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Yea, ask away; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102487947; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17453533868926zusMyPb6pdnuXfsoOg; var.sid2: d8IQXs8THrvFdBkRbolz28nsM; var.companyemail: [email protected]; var.AISummary: This project seeks an AI-powered chatbot for omnichannel customer support excluding voice, integrating CRM and e-commerce data via workflows to deliver accurate responses and measure CSAT.; var.AIKeywords: AI Chatbot, Customer Service, Virtual Assistant, Knowledge Search, Workflow Automation.; var.AIKeywordsList: AI Chatbot,Customer Service,Virtual Assistant,Knowledge Search,Workflow Automation; var.myJSONApollo: Floatbot API
16912025-04-22 13:33:259VUiFPBA7wMNMxh5XNg1FGgZB328var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: i am looking to route contacts to agent with real time management; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Salesforce; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102487968; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745353872478Q8UawDbw9w8vhNu45oT; var.sid2: 9VUiFPBA7wMNMxh5XNg1FGgZB; var.companyemail: [email protected]; var.AISummary: Seeking vendors offering contact routing with omni-channel capabilities and real-time agent management for improved customer experience and enhanced cybersecurity.; var.AIKeywords: Contact Routing, Omni Channel, Contact Center, Real Time Management, Agent Routing.; var.AIKeywordsList: Contact Routing,Omni Channel,Contact Center,Real Time Management,Agent Routing; var.myJSONApollo: Floatbot API
16922025-04-22 13:38:01bksTi9g1O21tCmXl1bMxX65Nf328var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: 360 view of consumers with all interactions, data and processes; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102487979; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745354166196qA93FOa5Cx759P8EDLQ; var.sid2: bksTi9g1O21tCmXl1bMxX65Nf; var.companyemail: [email protected]; var.AISummary: The top recommended vendor provides a comprehensive Customer Relationship Management (CRM) system offering a 360-degree view of customers, integrating all interactions, data, and processes for improved Customer Experience (CX).; var.AIKeywords: CRM, Vendor, 360 view, Consumer data, Customer interactions.; var.AIKeywordsList: CRM,Vendor,360 view,Consumer data,Customer interactions; var.myJSONApollo: Floatbot API
16932025-04-22 13:43:12IhP4BEa4gk2rEFkNmoeusyyLB328var.BPOregion: No preference; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: BPO; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Reduce costs; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Customer service; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: BPO; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: 24/7; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 62g9s0; var.BPOhowmany: 400; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: i am looking for a BPO that have capabilities to answer pre and post purchase contacts across all channels in 5 languages english, french, spanish, italian and portuguese; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Other; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102487987; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745354435865beU8UkdW8zqQ8BfhNWz; var.sid2: IhP4BEa4gk2rEFkNmoeusyyLB; var.companyemail: [email protected]; var.AISummary: Seeking a Business Process Outsourcing (BPO) provider for a multilingual contact center handling pre and post-purchase customer interactions across various channels. The required languages are English, French, Spanish, Italian, and Portuguese.; var.AIKeywords: BPO, Contact Center, Outsourcing, Multilingual Support, Pre/Post Purchase Support.; var.AIKeywordsList: BPO,Contact Center,Outsourcing,Multilingual Support,Pre/Post Purchase Support; var.myJSONApollo: Floatbot API
16942025-04-22 13:51:02YKOJtnFJeUJIIuekcjDvg664Z328var.BPOregion: North America; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: BPO; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Other; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Customer service; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: BPO; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 62g9s0; var.BPOhowmany: 400; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: customer service. capability to answer all contacts across all channels.; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Per hour; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102488006; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17453549512571lCOpImVWIYxMRwVHCe; var.sid2: YKOJtnFJeUJIIuekcjDvg664Z; var.companyemail: [email protected]; var.AISummary: The company needs a Business Process Outsourcing (BPO) provider for a multilingual contact center offering comprehensive pre and post-purchase Customer Service (CS) support across multiple channels. This requires a vendor with omnichannel capabilities to handle all customer contacts.; var.AIKeywords: BPO, Multilingual Contact Center, Customer Service, Pre/Post Purchase Support, Omnichannel.; var.AIKeywordsList: BPO,Multilingual Contact Center,Customer Service,Pre/Post Purchase Support,Omnichannel; var.myJSONApollo: Floatbot API
16952025-04-22 13:55:06zaYRhiG7IDtUm57MFjsQEUphq328var.BPOregion: No preference; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: GigCX; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Reduce costs; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Customer service; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: answer pre purchase or post purchase interactions across various channels; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: hhz4u8; var.BPOhowmany: 50; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Other; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102488018; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745355219476KSgXzJV7h6osWNKA4Wf; var.sid2: zaYRhiG7IDtUm57MFjsQEUphq; var.companyemail: [email protected]; var.AISummary: The request seeks a list of vendors offering gig economy agents for handling pre and post-purchase customer interactions across multiple communication channels. This supports improved customer experience and potentially enhanced security.; var.AIKeywords: GiG agents, suppliers, pre-purchase, post-purchase, customer interactions.; var.AIKeywordsList: GiG agents,suppliers,pre-purchase,post-purchase,customer interactions; var.myJSONApollo: Floatbot API
16962025-04-22 17:50:239f4d1NNQnjRi5SSp8M3bkuE3K328var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: i am looking for a tool that automate some processes; var.CXToolName: robotic process automation; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Celine Dumais; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Dumais Consulting; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: wf49lr; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 328; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102488299; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745369235389K63rg4eNA81LJ39Pvsl; var.sid2: 9f4d1NNQnjRi5SSp8M3bkuE3K; var.companyemail: [email protected]; var.AISummary: A customer seeks recommendations for Robotic Process Automation (RPA) vendors to automate processes. The request indicates a need for a tool to improve operational efficiency.; var.AIKeywords: RPA, Vendor, Automation, Tool, Process.; var.AIKeywordsList: RPA,Vendor,Automation,Tool,Process; var.myJSONApollo: Floatbot API
16972025-04-23 10:37:1074uuxoMBlLg994WwfD2spAEkP101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: Looking for WMF tools that support chat and emails; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102488927; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745429719124UzFDPCqKlC2Yky9osuC; var.sid2: 74uuxoMBlLg994WwfD2spAEkP; var.companyemail: [email protected]; var.AISummary: The customer seeks a workforce management (WFM) tool for their contact center, specifically one supporting chat and email channels.; var.AIKeywords: WFM tool, contact center, WFM tools, chat, email.; var.AIKeywordsList: WFM tool,contact center,WFM tools,chat,email; var.myJSONApollo: Floatbot API
16982025-04-23 10:50:1631sUwebRtYeeoogISBG8fu6Db101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: I'm looking for WFM tools to support email and chat channels for over 80 agents.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102488947; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745430511497BOPLcUlKVFiPruAO5iv; var.sid2: 31sUwebRtYeeoogISBG8fu6Db; var.companyemail: [email protected]; var.AISummary: The company needs Workforce Management (WFM) software to oversee email and chat support for eighty plus customer service agents.; var.AIKeywords: WFM tools, chat agents, email agents, workforce management, contact center.; var.AIKeywordsList: WFM tools,chat agents,email agents,workforce management,contact center; var.myJSONApollo: Floatbot API
16992025-04-23 12:01:04gdGQZsT1YFXZ9m5QKmuXoLxcn101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I'm looking for a contact center solution that also supports telephony; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Unsure; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102489060; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745434787537xTT8n0y9ixW974RAGCZ; var.sid2: gdGQZsT1YFXZ9m5QKmuXoLxcn; var.companyemail: [email protected]; var.AISummary: The customer needs a telephony system with contact center capabilities for their business, seeking an integrated solution for improved customer experience and communication management.; var.AIKeywords: Telephony, Contact Center, Contact Center Solution, Telephony Solution, Company.; var.AIKeywordsList: Telephony,Contact Center,Contact Center Solution,Telephony Solution,Company; var.myJSONApollo: Floatbot API
17002025-04-23 12:26:34ZDhdhrpQ9jOgTNhJVTWUp4rIx101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I want a contact center technology with UCaaS; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: Collaboration integration or built in is a plus; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: Unsure; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Unsure; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: Unsure; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102489100; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745436213140YqOjoMcoKofOkImsyp8; var.sid2: ZDhdhrpQ9jOgTNhJVTWUp4rIx; var.companyemail: [email protected]; var.AISummary: The request is for a telephony system with contact center functionality, ideally integrating or including Unified Communications as a Service collaboration tools.; var.AIKeywords: Telephony, Contact Center, UCaaS, Collaboration, Contact Center Technology.; var.AIKeywordsList: Telephony,Contact Center,UCaaS,Collaboration,Contact Center Technology; var.myJSONApollo: Floatbot API
17012025-04-23 12:33:48kzskll1d4ztQ3tlf360adT7sd101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: Telephony solution. Telephony solution with contact center features.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Unsure; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102489114; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17454366749852O9ehA8nEO7r61LfpjR; var.sid2: kzskll1d4ztQ3tlf360adT7sd; var.companyemail: [email protected]; var.AISummary: Seeking a telephony solution offering contact center features to improve customer experience and potentially enhance cybersecurity through improved call handling and data protection.; var.AIKeywords: Telephony, Contact Center, Telephony Solution, Provider, Features.; var.AIKeywordsList: Telephony,Contact Center,Telephony Solution,Provider,Features; var.myJSONApollo: Floatbot API
17022025-04-23 12:38:58v3cwijCvw2dK8mVvuI0ONFI53101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: Looking for chat and email support for over 80 agents; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102489135; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745437080888J73mhHmo9sKwYCkkQiY; var.sid2: v3cwijCvw2dK8mVvuI0ONFI53; var.companyemail: [email protected]; var.AISummary: The business needs Workforce Management (WFM) software to support its over 80-agent customer service team using chat and email channels.; var.AIKeywords: WFMtools, Chatsupport, Emailsupport, Agents, 80agents.; var.AIKeywordsList: WFMtools,Chatsupport,Emailsupport,Agents,80agents; var.myJSONApollo: Floatbot API
17032025-04-23 13:01:52QlHQFRM4KxcNcUToxRhrYhzee101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: I'm looking for a WFM tool for chat and email channels; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102489184; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745438453651nC2ugRwSh36QlxQGiV0; var.sid2: QlHQFRM4KxcNcUToxRhrYhzee; var.companyemail: [email protected]; var.AISummary: Seeking Workforce Management (WFM) software to optimize chat and email customer service operations.; var.AIKeywords: WFM, WFM Tools, Chat, Email, Scheduling.; var.AIKeywordsList: WFM,WFM Tools,Chat,Email,Scheduling; var.myJSONApollo: Floatbot API
17042025-04-23 13:09:52JgnO7oaglEaUBWFjgh9csRG1R101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: Telephony solution is needed for reservation calls; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Unsure; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: Unsure; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102489192; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17454388304556lgTPb8rQuv5VSBcTQT; var.sid2: JgnO7oaglEaUBWFjgh9csRG1R; var.companyemail: [email protected]; var.AISummary: A contact center telephony system is required to handle customer reservation calls.; var.AIKeywords: Telephony, Contact Center, Reservation Calls, Call Center, Telephony Solution.; var.AIKeywordsList: Telephony,Contact Center,Reservation Calls,Call Center,Telephony Solution; var.myJSONApollo: Floatbot API
17052025-04-24 08:39:225CHcf21Zmk7YSj3n63smrdl9C39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: It needs to work with Genesys as we use that to route calls, chats and emails for our healthcare customers.; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102489760; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745509104918KkMTeEofsfzkb0OTqpF; var.sid2: 5CHcf21Zmk7YSj3n63smrdl9C; var.companyemail: [email protected]; var.AISummary: A workforce management (WFM) tool is needed for seamless integration with the Genesys system, optimizing call, chat, and email routing for healthcare clients. This ensures efficient customer experience management.; var.AIKeywords: WFM tool, Genesys, call routing, chat routing, healthcare.; var.AIKeywordsList: WFM tool,Genesys,call routing,chat routing,healthcare; var.myJSONApollo: Floatbot API
17062025-04-24 13:28:45eSSTd2C3gd2bFARuBe094S58i319var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: VoIP and network; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Luiz Terra; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Khomp; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: No; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: x53rzk; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 319; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: a security platform to interconnect VoIP. I want a SBC software to interconnect two diffent branchs.; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102490177; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17455264325001tNQed6H1GnRzB4I0OP; var.sid2: eSSTd2C3gd2bFARuBe094S58i; var.companyemail: [email protected]; var.AISummary: This SBC (Session Border Controller) software secures VoIP (Voice over Internet Protocol) connections for telecom companies, enabling secure interconnection between disparate branch offices.; var.AIKeywords: SBC, VoIP, Telecom, Security, Software.; var.AIKeywordsList: SBC,VoIP,Telecom,Security,Software; var.myJSONApollo: Floatbot API
17072025-04-24 16:15:13bhmrvlirMOP1eUXDAzv21yynG101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I'm looking to integrate my CRM and Telephony into one solution; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Contact center; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: Unsure; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102490347; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745536391620zjfLqVK9RaaFguwvM48; var.sid2: bhmrvlirMOP1eUXDAzv21yynG; var.companyemail: [email protected]; var.AISummary: This request seeks to unify Customer Relationship Management and telephony systems for improved customer experience and operational efficiency. This integration may enhance agent performance and data accessibility.; var.AIKeywords: CRM integration, Telephony integration, Unified Communications, CRM Telephony integration, Contact Center.; var.AIKeywordsList: CRM integration,Telephony integration,Unified Communications,CRM Telephony integration,Contact Center; var.myJSONApollo: Floatbot API
17082025-04-24 16:38:01s52h7NTJEWcIDEoDMike7FzbM101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: Professional service to help seamless integrate my CRM and Telephony; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: None; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: No; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: No; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: No; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: s7sv6o; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102490350; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745537828097QgxVIKcYqasd5IZqpkJ; var.sid2: s52h7NTJEWcIDEoDMike7FzbM; var.companyemail: [email protected]; var.AISummary: Professional services will improve customer experience by seamlessly integrating CRM and telephony systems. This will enhance CX tool functionality.; var.AIKeywords: Professional Services, CX Tools, CRM Integration, Telephony Integration, Seamless Integration.; var.AIKeywordsList: Professional Services,CX Tools,CRM Integration,Telephony Integration,Seamless Integration; var.myJSONApollo: Floatbot API
17092025-04-24 16:41:03zc9c4ZA3s0NyWH63fFmaZ3zyI39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: I need it to work with employees over seas and also in the US; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: WFM or WEM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 3w4c3g; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102490351; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745538003389s7qxF7HQR8vkCkpo6E4; var.sid2: zc9c4ZA3s0NyWH63fFmaZ3zyI; var.companyemail: [email protected]; var.AISummary: Seeking a workforce management (WFM) tool compatible with Genesys, supporting US and international healthcare employees.; var.AIKeywords: WFM tool, Genesys, Healthcare, overseas employees, US employees.; var.AIKeywordsList: WFM tool,Genesys,Healthcare,overseas employees,US employees; var.myJSONApollo: Floatbot API
17112025-04-25 11:34:03dr6sJiD5whe6dBScdvQt6ad6639var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: ; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: professional services; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: ; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: t3ypnj; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102491096; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745606023849NcbFIM35DAB6K6pvWwA; var.sid2: dr6sJiD5whe6dBScdvQt6ad66; var.companyemail: [email protected]; var.AISummary: This request seeks a Customer Relationship Management (CRM) integration tool to connect Talkdesk (a contact center solution) and HubSpot (a marketing and sales platform).; var.AIKeywords: Integration, Tool, Talkdesk, Hubspot, Technology.; var.AIKeywordsList: Integration,Tool,Talkdesk,Hubspot,Technology; var.myJSONApollo: Floatbot API
17122025-04-25 11:35:34dr6sJiD5whe6dBScdvQt6ad6639var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: ; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: professional services; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: Search all solutions; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: ; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: t3ypnj; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102491096; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745606023849NcbFIM35DAB6K6pvWwA; var.sid2: dr6sJiD5whe6dBScdvQt6ad66; var.companyemail: [email protected]; var.AISummary: This request seeks a Customer Relationship Management (CRM) integration tool to embed Talkdesk (a cloud contact center) within Hubspot (a CRM platform) for improved agent workflow.; var.AIKeywords: Talkdesk, Hubspot, Integration, Embedding, Agents.; var.AIKeywordsList: Talkdesk,Hubspot,Integration,Embedding,Agents; var.myJSONApollo: Floatbot API
17132025-04-25 12:42:32D8NCLwgpjWIvLEzAAkAWHwbux101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: ; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: professional services; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: ; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: t3ypnj; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102491198; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745610107678saDP9dTngZiMCiqkdOV; var.sid2: D8NCLwgpjWIvLEzAAkAWHwbux; var.companyemail: [email protected]; var.AISummary: The request is for a tool to integrate HubSpot CRM and Talkdesk telephony for unified agent access improving customer experience and operational efficiency. This aims to streamline agent workflows by centralizing customer data.; var.AIKeywords: HubSpot, Talkdesk, CRM integration, Telephony integration, Unified agent tool.; var.AIKeywordsList: HubSpot,Talkdesk,CRM integration,Telephony integration,Unified agent tool; var.myJSONApollo: Floatbot API
17142025-04-30 07:44:46vLkHPsvRX69ntjFu9HN5b23bF309var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: advanced threat protection; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Sandy; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Stratosys; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: sruo0b; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 309; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102494852; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1746024126115lgVrjTpgvgKoNsQVOk2; var.sid2: vLkHPsvRX69ntjFu9HN5b23bF; var.companyemail: [email protected]; var.AISummary: The request is for cybersecurity solutions to improve data protection and system security. This indicates a need for enhanced IT security measures.; var.AIKeywords: cyber security, solutions, cybersecurity solutions, security solutions, cyber security solutions.; var.AIKeywordsList: cyber security,solutions,cybersecurity solutions,security solutions,cyber security solutions; var.myJSONApollo: Floatbot API
17152025-05-01 12:26:05u9QU4OlTcItxlX0R2mmcOUuif101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: Both; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: Vonage; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: better texting and reporting capabilities with an autoQA feature for call recordings.; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 52084n; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Looking to replace Vonage and looking for a better solution that can help with texting, reporting and autoQA.; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102504424; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1746127505862zQ0tn8JiZWSBDtOGVEI; var.sid2: u9QU4OlTcItxlX0R2mmcOUuif; var.companyemail: [email protected]; var.AISummary: Seeking a Vonage replacement offering improved SMS capabilities, enhanced reporting features, and automated QA for call recordings to boost customer experience and security.; var.AIKeywords: Vonage replacement, Texting, Reporting, AutoQA, Call recording.; var.AIKeywordsList: Vonage replacement,Texting,Reporting,AutoQA,Call recording; var.myJSONApollo: Floatbot API
17162025-05-05 07:47:12z14QJCctDLpH1Ykd5KHzZeGLH39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need it to help with my customer requests. We use Five9; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102493606; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1745943570986T3Kx8Mk9gOB7QfMaX4W; var.sid2: z14QJCctDLpH1Ykd5KHzZeGLH; var.companyemail: [email protected]; var.AISummary: A customer needs a chatbot integrated with Five9 (a cloud contact center platform) to improve customer service and handle customer requests.; var.AIKeywords: Chatbot, Customer Service, Customer Requests, Five9, AI.; var.AIKeywordsList: Chatbot,Customer Service,Customer Requests,Five9,AI; var.myJSONApollo: Floatbot API
17842025-05-08 14:36:42JukXQQxTO1szFem52QIijoySj39var.BPOregion: Latin America; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: BPO; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Reduce costs; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Customer service; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: BPO; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: u4ritb; var.BPOhowmany: 20; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: They need to be located in costa rica and low cost per hour.; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Per hour; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102511086; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1746740151567v2qX4hFjQaJM43NJyBK; var.sid2: JukXQQxTO1szFem52QIijoySj; var.companyemail: [email protected]; var.AISummary: The request is for a low-cost Business Process Outsourcing (BPO) provider located in Costa Rica, prioritizing affordability per hour.; var.AIKeywords: BPO, Costa Rica, Low Cost, Call Center, Outsourcing.; var.AIKeywordsList: BPO,Costa Rica,Low Cost,Call Center,Outsourcing; var.myJSONApollo: Floatbot API
17862025-05-08 14:39:06UoaWWWXJ9sd0v2Od26JXFUspt39var.BPOregion: Latin America; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Lower than current spend; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: No; var.roboticprocessautomationrequirements: ; var.CXToolName: BPO; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: Choosing the perfect BPO partner can be a breeze with some expert guidance! We recommend scheduling a consultation to discuss your specific needs and ensure we find the ideal fit for your company's success. ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: Reduce costs; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: Customer service; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: BPO; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: Normal business hours; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: u4ritb; var.BPOhowmany: 25; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: The call center needs to be able to handle calls, chats, emails in english and spanish.; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: Per hour; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102511094; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1746740305417FmVftZbvj9MRqZR8tTM; var.sid2: UoaWWWXJ9sd0v2Od26JXFUspt; var.companyemail: [email protected]; var.AISummary: This request is for a business process outsourcing (BPO) contact center providing multilingual (English and Spanish) support across various channels including phone, chat, and email.; var.AIKeywords: BPO, Call Center, English, Spanish, Multilingual.; var.AIKeywordsList: BPO,Call Center,English,Spanish,Multilingual; var.myJSONApollo: Floatbot API
17922025-05-09 07:08:37dglv3fmHPzjXr5AXQn0wmWkEe344var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: voice bot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Justin Crook; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Odea Integrations; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: I just need options. customer calls in and voice AI agent answers. Can take care of most requests like balance check, appointment setting, etc.; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: y2wl6u; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 344; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102511562; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17467996387539NUKZtwDjukZycXtzky; var.sid2: dglv3fmHPzjXr5AXQn0wmWkEe; var.companyemail: [email protected]; var.AISummary: A Voice AI agent handles customer calls, providing self-service options for common requests like balance checks and appointment scheduling. This improves customer experience and reduces the need for human agent intervention.; var.AIKeywords: Voice AI, AI agent, customer calls, balance check, appointment setting.; var.AIKeywordsList: Voice AI,AI agent,customer calls,balance check,appointment setting; var.myJSONApollo: Floatbot API
18382025-05-10 11:58:47UZf44pRRTh5fvkeeuethLiufT39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: Needs to work with SFDC; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: English; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: Spanish; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: 2; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: Yes, critical; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: Salesforce; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: English, Spanish; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: Chat only; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: Needs to work with SFDC. And needs to work with Spanish. Needs to work with SFDC; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: Needs to work with SFDC. And needs to work with Spanish.; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102513120; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1746903270076fc3KuYtYiOEZ1leM77z; var.sid2: UZf44pRRTh5fvkeeuethLiufT; var.companyemail: [email protected]; var.AISummary: A Spanish-speaking chatbot is required to integrate with Salesforce for customer service, improving CX and potentially enhancing cybersecurity through automated responses.; var.AIKeywords: Chatbot, SFDC, Spanish, Salesforce, CustomerService.; var.AIKeywordsList: Chatbot,SFDC,Spanish,Salesforce,CustomerService; var.myJSONApollo: Floatbot API
18392025-05-10 12:47:14HS2Rx6smYz4YbIZBSGeXvlnzd39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: Needs to work with Five9. Needs to work with SFDC too.; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: speech analytics; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: kkhs84; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102513133; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1746906339979jd2d0x3YVdVeaAOLKIA; var.sid2: HS2Rx6smYz4YbIZBSGeXvlnzd; var.companyemail: [email protected]; var.AISummary: A speech analytics tool integrating with Five9 and Salesforce is required for improved customer experience and potential security monitoring.; var.AIKeywords: Speech analytics, Five9, SFDC, analytics tool, speech.; var.AIKeywordsList: Speech analytics,Five9,SFDC,analytics tool,speech; var.myJSONApollo: Floatbot API
18522025-05-14 13:44:50cS77kGCJyRC48xi5MEzZOU7Tu345var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: wallboard; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Cuevas; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Cuevas LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: to provide different metric KPIs to measure my Contact center performance; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ue5ls6; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 345; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102522265; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1747255365931tIYGTtekjTsS32kfFDX; var.sid2: cS77kGCJyRC48xi5MEzZOU7Tu; var.companyemail: [email protected]; var.AISummary: A real-time dashboard system is needed to track key performance indicators KPIs for contact center performance metrics, improving customer experience CX.; var.AIKeywords: Contact Center, Real Time Dashboards, KPIs, Performance Metrics, System.; var.AIKeywordsList: Contact Center,Real Time Dashboards,KPIs,Performance Metrics,System; var.myJSONApollo: Floatbot API
18802025-05-16 11:39:126pCZCeIYKLEKcQeRb8P44SGC4101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: Financial services in the cloud. Erp.; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: CRM; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: CRM; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 9iw0l0; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: No EMR or EHR needed; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102526681; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1747420641131hjUQMU3hBgai0bz9ie7; var.sid2: 6pCZCeIYKLEKcQeRb8P44SGC4; var.companyemail: [email protected]; var.AISummary: A customer seeks cloud-based Enterprise Resource Planning software for financial services. The request specifically mentions ERP system needs.; var.AIKeywords: ERP, Financial Services, Cloud ERP, Cloud Computing, Financial Software.; var.AIKeywordsList: ERP,Financial Services,Cloud ERP,Cloud Computing,Financial Software; var.myJSONApollo: Floatbot API
18822025-05-20 15:20:02q4t3mM8jOjLKMwZMOUkTvu8w1348var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: help suite and knowledgebase; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Amanda Barber; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: CGLT; var.helpsuiteandknowledgebaserequirements: I do not need any knowledgebase. For the help suite, I want to receive emails from customers, easily organize customers and organizations, and keep queues tidy.; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: dnctya; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 348; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102531781; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1747779496489yoYZ1ugofhAH4zFpv6W; var.sid2: q4t3mM8jOjLKMwZMOUkTvu8w1; var.companyemail: [email protected]; var.AISummary: A small business needs a help desk solution with email support, minimal queue capacity, and integrations for HubSpot CRM, Jira project management, and Slack communication. The goal is to improve customer experience and streamline workflows.; var.AIKeywords: help desk software, small business, email support, HubSpot integration, Jira integration.; var.AIKeywordsList: help desk software,small business,email support,HubSpot integration,Jira integration; var.myJSONApollo: Floatbot API
18872025-05-21 14:16:3078md1o5Nr75YNvyRglFREa3bg345var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: chatbot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Cuevas; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Cuevas LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: ua44qt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 345; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: I need to speed up the proccess on my chat CSAT; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102533018; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17478620887414OGs3x0pf4WlNb8jo0Q; var.sid2: 78md1o5Nr75YNvyRglFREa3bg; var.companyemail: [email protected]; var.AISummary: Improving the chatbot development platform will increase customer satisfaction scores for customer service interactions.; var.AIKeywords: Chatbot, Development, Platform, Customer Satisfaction, Speed.; var.AIKeywordsList: Chatbot,Development,Platform,Customer Satisfaction,Speed; var.myJSONApollo: Floatbot API
18882025-05-28 15:13:03wDqrgYXQltBT9ixCP4u20OGTu101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Outbound dialer; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: cold calling workflow for outbound. I need a tool that can help with our new cold calling work flow.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: CX tools; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102536041; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1748034004961mWaAslXHvaCm9x6VFMN; var.sid2: wDqrgYXQltBT9ixCP4u20OGTu; var.companyemail: [email protected]; var.AISummary: A new outbound cold calling workflow requires a Customer Relationship Management CRM tool to improve efficiency and Sales process. This will aid in lead generation and improve overall Customer experience CX.; var.AIKeywords: ColdCalling, OutboundSales, Workflow, SalesTool, ColdCallingTool.; var.AIKeywordsList: ColdCalling,OutboundSales,Workflow,SalesTool,ColdCallingTool; var.myJSONApollo: Floatbot API
18892025-05-29 05:35:44YTljOL4OcvSy9Tqx51S2X4hMK39var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need it to work with salesforce.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102557014; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17485221186115EO7ksLsMg2EHAraI7B; var.sid2: YTljOL4OcvSy9Tqx51S2X4hMK; var.companyemail: [email protected]; var.AISummary: Salesforce integration is needed for dialer software to improve sales team efficiency and customer relationship management.; var.AIKeywords: Salesforce, Dialer, Software, Sales, CRM.; var.AIKeywordsList: Salesforce,Dialer,Software,Sales,CRM; var.myJSONApollo: Floatbot API
18912025-05-29 16:32:39EK4Qh4mmRMI6Bej5EqdIhxwK339var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: I need it to work with SFDC and it needs to work with English and Spanish speaking reps.; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: outbound dialer; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Aarde Cosseboom; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: jmzscw; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 39; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102558650; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1748561473170QPLMEXLM6IRdsHca1Ag; var.sid2: EK4Qh4mmRMI6Bej5EqdIhxwK3; var.companyemail: [email protected]; var.AISummary: The request is for an outbound call center dialer compatible with Salesforce (SFDC) and capable of supporting agents who speak both English and Spanish.; var.AIKeywords: Outbound Dialer, Salesforce, Multilingual, English, Spanish.; var.AIKeywordsList: Outbound Dialer,Salesforce,Multilingual,English,Spanish; var.myJSONApollo: Floatbot API
18932025-05-30 12:21:51ibDP3s0UZdiDWJYQdC2ugpD6t101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: looking for a CCaaS and UCaaS supplier that could easily integrate with my homegrown CRM. I'm currently using GoTo and NICE CXone.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: integrations with MS Teams and ability to integrate with my homegrown CRM.; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: Unsure; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: MS Teams; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102559401; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1748632825265NqokAqDCCxa7P4KYd3H; var.sid2: ibDP3s0UZdiDWJYQdC2ugpD6t; var.companyemail: [email protected]; var.AISummary: The customer seeks a Contact Center as a Service and Unified Communications as a Service provider with seamless integration to their CRM, Microsoft Teams, and existing GoTo and NICE CXone systems. They prioritize easy integration capabilities.; var.AIKeywords: CCaaS, UCaaS, CRM integration, GoTo, NICE CXone.; var.AIKeywordsList: CCaaS,UCaaS,CRM integration,GoTo,NICE CXone; var.myJSONApollo: Floatbot API
18942025-05-30 13:15:13Etda7MS7ne0WzkEwtNMeq1gSa155var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: GoTo; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: I use GoTo for ucaas and and Nice for ccaas, I want an all in one solution that can provide better support; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: collaboration; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Madeline Foster; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 4pyg6j; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 155; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: I want to replace GoTO and Nice with a all in one solution that can integrate easily wth Front; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: Yes; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: Yes; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102559494; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1748636044434885q3oQBDcPQPA2jpT9; var.sid2: Etda7MS7ne0WzkEwtNMeq1gSa; var.companyemail: [email protected]; var.AISummary: The customer seeks a unified communications as a service and contact center as a service platform to replace GoTo and Nice, prioritizing seamless Front integration and improved customer support.; var.AIKeywords: ucaas, ccaas, allinonesolution, integration, supportsoftware.; var.AIKeywordsList: ucaas,ccaas,allinonesolution,integration,supportsoftware; var.myJSONApollo: Floatbot API
18952025-05-30 13:20:32tApXKud1OrKuEB2kXNzptTfgA101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Strong support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: I want this CCaaS to have UCaaS. I'm currently using NICE CXone for CCaaS and GoTo for UCaaS. I'm also looking for better support.; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: Unsure; var.contactcenterUSaaSrequirements: integrations with teams; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: Unsure; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: contact center; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: Other; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: Yes; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: n2lvyq; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: MS Teams; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102559496; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1748636300576aZviybur2mpJljVPuun; var.sid2: tApXKud1OrKuEB2kXNzptTfgA; var.companyemail: [email protected]; var.AISummary: A customer seeks a cloud contact center (CCaaS) solution with integrated unified communications as a service (UCaaS) to improve support and team integrations, currently using NICE CXone for CCaaS and GoTo for UCaaS.; var.AIKeywords: CCaaS, UCaaS, NICE CXone, GoTo, Support.; var.AIKeywordsList: CCaaS,UCaaS,NICE CXone,GoTo,Support; var.myJSONApollo: Floatbot API
18962025-06-02 12:52:510020298914741766449u32289e2AI Search
18972025-06-02 14:51:100415943e7208950s96662830122AI_Solution_Button
18982025-06-02 15:17:463720765768441s20v4a50497522AI Search
18992025-06-03 10:42:033067702991625741625e6w4y802AI Search
19002025-06-03 14:52:3304y752915q396337490156299n2AI Search
19012025-06-03 15:30:4364543x1047u2717r20578408072AI_Solution_Button
19022025-06-03 15:31:1464543x1047u2717r20578408072AI_Solution_Button
19032025-06-04 09:51:03370665i89435123442718832hd2AI Search
19042025-06-04 09:57:356421905686t758141l8682s2122AI Search
19052025-06-04 11:47:040936y11371201559364u9201262AI_Solution_Button
19062025-06-04 11:49:124139985261u68o6384401398332AI Search
19072025-06-04 12:22:46jAO9ICN5IiP3v9lyMHzhv2zmr364var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Light support needed; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: endpoint detection and response; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Mario Rybansky; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Digital One LLC; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Needs to be easy; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: b; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: t9shzt; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 364; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102569902; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 17490648341869yb3VMJR5u046ML8iHw; var.sid2: jAO9ICN5IiP3v9lyMHzhv2zmr; var.companyemail: [email protected]; var.AISummary: Seeking a cybersecurity partner to enhance endpoint detection and response capabilities by collecting comprehensive antivirus logs for improved threat analysis and incident response.; var.AIKeywords: Endpoint security, Log collection, Security partner, AV logs, Endpoint logs.; var.AIKeywordsList: Endpoint security,Log collection,Security partner,AV logs,Endpoint logs; var.myJSONApollo: Floatbot API
19082025-06-04 14:33:4306527765012rg47c124863149353AI Search
19092025-06-04 14:34:4406527765012rg47c124863149353AI Search
19102025-06-04 14:57:0464453198v9738030156d31j52053AI Search
19112025-06-04 15:19:39LML4qZFxlvLuPR2dqFZdMyGFa101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Budget neutral; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: ; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: Looking to automate my patient experience team with a robust solution for scheduling and appointment setting. Must have built in AI.; var.CXToolName: robotic process automation; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: ; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: 33nw5m; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: ; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: ; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102570291; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1749075460422jBT5vtubEYhF0jaD4Za; var.sid2: LML4qZFxlvLuPR2dqFZdMyGFa; var.companyemail: [email protected]; var.AISummary: A healthcare organization seeks an automated patient experience solution with AI-powered appointment scheduling and setting capabilities to improve operational efficiency and customer satisfaction. This requires a robust system incorporating artificial intelligence for streamlined scheduling.; var.AIKeywords: Automate, Patient Experience, Scheduling, Appointment Setting, AI.; var.AIKeywordsList: Automate,Patient Experience,Scheduling,Appointment Setting,AI; var.myJSONApollo: Floatbot API
19122025-06-05 11:08:48h39223531875511701t332o7992AI Search
19132025-06-05 12:57:529q46666521s1104q53011327062AI Search
19142025-06-05 14:21:3120608733224468m70978e074782AI_Solution_Button
19152025-06-05 14:50:24804974689217q07326512c42822AI Search
19162025-06-05 14:55:12683061e589393720196977935g2AI Search
19172025-06-05 14:55:54683061e589393720196977935g2AI Search
19182025-06-05 14:56:33683061e589393720196977935g2AI Search
19192025-06-05 14:56:55683061e589393720196977935g2AI Search
19202025-06-05 14:57:29683061e589393720196977935g2AI Search
19212025-06-05 14:58:015838160549983z17807419985w2AI Search
19222025-06-06 12:29:22iiwXlxguOp8roJbZ3hRBZFs7o101var.BPOregion: ; var.Portuguese: ; var.CurrentCXSupplierTypeMultiple: ; var.pcicompliancerequirements: ; var.OngoingSupportNeeds: Moderate; var.crmrequirements: ; var.Budget: Additional spend is ok; var.gamificationrequirements: ; var.contactcentertoolrequirements: ; var.OptimizedWFHAgentsCategory: ; var.wfmandwemrequirements: ; var.CXbusinessproblem: ; var.speechanalyticsfeaturerequirements: ; var.CurrentCXSupplierName: ; var.Vietnamese: ; var.AutomateInefficientPRocessesCategory: ; var.PoorAgentExperienceCategory: ; var.signupformvariables: ; var.cxtechnology: Voice bot; var.contactcenteroutbounddialerrequirements: ; var.contactcenterUSaaSrequirements: ; var.CCaaSwithUCaaSneed: ; var.CCaaSUCaaSNeeds: ; var.ucassandcollaborationrequirements: ; var.Cantonese: ; var.FirstName: ; var.chatbotfeaturerequirements: ; var.CXConsultantResponse: ; var.hardwarerequirements: ; var.Mandarin: ; var.daasandvpnrequirements: ; var.speechanalyticsrequirements: ; var.outbounddialerrequirements: ; var.Korean: ; var.DigitalAndSocialType: ; var.Polish: ; var.CompanySize: 1-300 Employees; var.English: ; var.AIforAgentExperienceCategory: ; var.replacecurrentcxtechologyrequirements: ; var.PoorCSaTorNPSSubcategory: ; var.UCNAME: ; var.French: ; var.BPOtoday: ; var.roboticprocessautomationrequirements: ; var.CXToolName: voice bot; var.AgentAttritionCategory: ; var.PoorCustomerExperienceCategory: ; var.dataanalyticsrequirements: ; var.Results: ; var.LeverageAdvancedKPIsandAnalyticsCategory: ; var.Spanish: ; var.Meetwithaconsultantbussinessproblemtext: ; var.openintent: ; var.PoorCustomerExperienceSubcategory: ; var.LoopCount: ; var.CCaaSWFMNeeds: ; var.LanguageCounter: ; var.BPOgoals: ; var.IncreaseOutboundCallSuccessRatesCategory: ; var.BPOoutsourcingteam: ; var.German: ; var.CurrentBPO: ; var.contactcenterCRMrequirements: ; var.CXConsultantCalendar: ; var.agentassistrequirements: ; var.IncreaseSecurityandComplianceCategory: ; var.FailurePrompt: ; var.CoreVariables: ; var.fullname: Diego Aquino; var.trainingandlmsrequirements: ; var.Russian: ; var.PoorAgentExperienceSubcategory: ; var.voicebotfeaturerequirements: ; var.APIIntegration: ; var.qualitymonitoringrequirements: ; var.companyname: Clariti CX; var.helpsuiteandknowledgebaserequirements: ; var.SID: ; var.EaseOfImplementation: Moderate; var.digitalorsocialrequirements: ; var.LastName: ; var.Requirements: ; var.cxtechnologylearning: ; var.CCaaSwithWFMneed: ; var.AgentAssistType: ; var.CRMIntegration: ; var.UID: ; var.CCaaSWEMNeeds: ; var.voiceairequirements: Looking for a robust ai voicebot solution.; var.Channels: ; var.LanguageNeeds: ; var.Switch: c; var.Topic: ; var.gigcxrequirements: ; var.wallboardrequirements: ; var.VoIPwithSecurity: ; var.agentassistfeaturerequirements: ; var.outboundcallreputationrequirements: ; var.IntegrationNeeds: ; var.BPOHooPs: ; var.contactcenterVoIPrequirements: ; var.DigitalChannels: ; var.emrorehrrequirements: ; var.PID: y2wl6u; var.BPOhowmany: ; var.CleanText: ; var.APItest: ; var.userID: 101; var.ValidEmail: ; var.Skip: ; var.EmailValidForm: ; var.LanguageTextSearch: ; var.AgentAttritionSubcategory: ; var.CreateEfficientAgentOnboardingCategory: ; var.PoorCSaTorNPSCategory: ; var.bporequirements: ; var.AIforCustomerExperienceCategory: ; var.Chinese: ; var.TestUser: ; var.CurrentCXSupplier: Looking for a self service ai voicebot that can help replace my 3rd party call center; var.OptimizedWorkforceSchedulingCategory: ; var.chatbotrequirements: ; var.ResultsLink: ; var.CurrentCXSupplierTypeCorrect: ; var.CCaaSUCaaSIntegrationNeeds: ; var.contactcenterWFMrequirements: ; var.CXinnovation: ; var.Italian: ; var.BPOcontracttype: ; var.NewLead: ; var.voipandnetworkrequirements: ; var.cxlearning: ; var.EMRorCRM: ; var.Emailvalidation: Yes; var.OptimizedWFHAgentsSubcategory: ; var.AdditionalQuestions: Nah, just show me some results; var.Japanese: ; var.IncreaseAgentQualityandComplianceCategory: ; var.MeetWithEndFlow: ; var.APItest2: ; var.ResultsPageEndFlow: Yes; var.EmailNotValidForm: ; var.JumpToMenu: ; var.sys_email: ; var.sys_timezone: ; var.sys_user_language: ; var.sys_phone: ; var.sys_device_type: 3; var.sys_call_language: ; var.sys_first_name: User 41102575414; var.sys_country: ; var.sys_last_name: ; var.sys_external_userid: ; var.sys_date: ; var.sys_userid: 1749237780423wFxFWjsoJjRgKn6t0gt; var.sid2: iiwXlxguOp8roJbZ3hRBZFs7o; var.companyemail: [email protected]; var.AISummary: The request is for a self-service AI chatbot to improve customer experience and reduce reliance on a third-party contact center, seeking a secure and reliable AI voicebot solution.; var.AIKeywords: AI voicebot, self service, call center, AI solution, robust.; var.AIKeywordsList: AI voicebot,self service,call center,AI solution,robust; var.myJSONApollo: Floatbot API
19232025-06-06 18:11:200965556225104960360o69k4472AI Search
19242025-06-08 06:39:479148z640j2r6839310627358294AI Search
19252025-06-08 06:40:359148z640j2r6839310627358294AI Search
19262025-06-08 06:41:189148z640j2r6839310627358294AI Search
19272025-06-08 06:42:53y60q71968274242d97229624144AI Search
19282025-06-08 06:43:28y60q71968274242d97229624144AI Search
19292025-06-08 15:58:236p09316481q99536608n292964AI_Solution_Button
19302025-06-08 16:21:33972044b64055239n0314637212365AI Search
19312025-06-08 16:43:238j8079692160937027g2945c52365AI_Solution_Button
19322025-06-09 06:18:250h033172u64638830524z90485AI Search
19332025-06-09 08:03:1563477574492487615813t5t7a2AI Search
19342025-06-09 08:04:21900201973p93401578v1072798368AI_Solution_Button
19352025-06-09 08:05:39900201973p93401578v1072798368AI Search
19362025-06-09 08:07:170909179685218470443s832e56368AI Search
19372025-06-09 08:07:520909179685218470443s832e56368AI Search
19382025-06-09 08:09:3739306961901163b0661658g757368AI Search
19392025-06-09 08:12:443445m828326941046wn1511216368AI Search
19402025-06-09 08:14:50q6224028o7b220894697749986AI_Solution_Button
19412025-06-09 08:16:4103140012516z920193666396j4369AI Search
19422025-06-09 08:17:459x405586138909t351346s1346369AI Search
19432025-06-09 08:18:269x405586138909t351346s1346369AI Search
19442025-06-09 08:18:529x405586138909t351346s1346369AI Search
19452025-06-09 08:19:239x405586138909t351346s1346369AI Search
19462025-06-09 08:20:049x405586138909t351346s1346369AI Search
19472025-06-09 08:20:239x405586138909t351346s1346369AI Search
19482025-06-09 08:20:469x405586138909t351346s1346369AI Search
19492025-06-09 08:41:59655393046930z1807749416r2hAI Search
19502025-06-09 08:43:14040f045584r2972445048947n339AI Search
19512025-06-09 08:43:51040f045584r2972445048947n339AI Search
19522025-06-09 08:44:36ei80261370967773609654401139AI Search
19532025-06-09 08:48:372451122w006804465o1389678o4AI Search
19542025-06-09 08:50:12552651832pg459403037463154AI_Solution_Button
19552025-06-09 08:50:1239443617567518998904j43ek3AI Search
19562025-06-09 08:51:093887296c24342v668021402515AI Search
19572025-06-09 08:51:113887296c24342v668021402515AI Search
19582025-06-09 08:51:133887296c24342v668021402515AI Search
19592025-06-09 08:58:09x68168x2f031723466015592412AI Search
19602025-06-09 08:59:18059534905974837k406w113u932AI Search
19612025-06-09 09:00:17059534905974837k406w113u932AI Search
19622025-06-09 09:06:581b73876b437193023734549710AI Search
19632025-06-09 09:07:589943i60767016692157g499571370AI Search
19642025-06-09 09:09:2856325897433o2911574812539f370AI Search
19652025-06-09 09:10:1956325897433o2911574812539f370AI Search
19662025-06-09 09:48:081395s1873580m9098e67421109AI Search
19672025-06-09 09:48:091395s1873580m9098e67421109AI Search
19682025-06-09 09:48:14924915599y759300755422w032AI Search
19692025-06-09 10:45:506706398535156i9a65n8402445AI Search
19702025-06-09 11:56:39788z11422583502660763j1z01AI Search
19712025-06-09 11:56:42788z11422583502660763j1z01AI Search
19722025-06-09 14:27:5205778989165958063015z9gf83AI Search
19732025-06-09 14:27:5405778989165958063015z9gf83AI Search
19742025-06-09 14:29:0479172b48544481y6877t40593139AI_Solution_Button
19752025-06-09 14:33:11444e015002112o047733511j0839AI Search
19762025-06-09 14:47:519741387774564f0997w831036539AI_Solution_Button
19772025-06-09 19:27:309019v74w953489167523a7074639AI_Solution_Button
19782025-06-09 21:35:570020486546s2j4319919331559AI Search
19792025-06-10 10:45:454990353dc9x3871056640811372AI Search
19802025-06-10 12:23:10493990c706r75008o030926379AI Search
19812025-06-10 12:27:1326624p12771628131j6293314939AI Search
19822025-06-10 12:29:0026624p12771628131j6293314939AI Search
19832025-06-10 12:55:224u4299219962136040199z7c2139AI Search
19842025-06-11 04:44:312t95093172563332r745068h18AI Search
19852025-06-11 04:44:342t95093172563332r745068h18AI Search
19862025-06-11 04:47:149888905o2f9530725873767365182AI Search
19872025-06-11 04:49:08138519z74s022542142674003u182AI Search
19882025-06-11 04:52:477719764176t6165z3883w34679182AI Search
19892025-06-11 05:02:39799688180882670go1772550z0182AI_Solution_Button
19902025-06-11 05:03:155497657yh37418467165100707182AI Search
19912025-06-11 05:04:438930459581b5668b82979209x5182AI_Solution_Button
19922025-06-11 05:11:4003331x5363722h2y0383439687182AI Search
19932025-06-11 05:40:3595290287396711f997sk858730182AI_Solution_Button
19942025-06-11 05:44:528170420g10728143512950g922182AI_Solution_Button
19952025-06-11 05:46:4494417846003c289465z8257895182AI Search
19962025-06-11 05:48:0294417846003c289465z8257895182AI Search
19972025-06-11 06:08:37t6084570a4879312612930897f182AI Search
19982025-06-11 06:13:20i5272428k094602369079v3962182AI_Solution_Button
19992025-06-11 06:41:0880128v0577120625w345415962182AI_Solution_Button
20002025-06-11 11:01:029023743358077297600970ymf5AI_Solution_Button
20012025-06-11 11:02:460k692293z46559u1674976629239AI Search
20022025-06-11 12:18:551007984137934y575198d6805839AI Search
20032025-06-11 12:28:351n15139020533w54623765f44339AI_Solution_Button
20042025-06-11 14:09:25436115699y4800796563243m74AI Search
20052025-06-11 14:09:25436115699y4800796563243m74AI Search
20062025-06-11 18:00:36241089465284776460w654227b101AI Search
20072025-06-11 18:00:37241089465284776460w654227b101AI Search
20082025-06-11 18:02:38g2k223953514419510314151r1101AI Search
20092025-06-12 16:08:5359044104482g0329287q331086AI Search
20102025-06-12 16:18:45e5138051k54731189908856672262AI Search
20112025-06-12 16:21:131154402j50038z6111p6090721262AI Search
20122025-06-12 16:21:141154402j50038z6111p6090721262AI Search
20132025-06-12 16:22:3397h52975184254981252p09491262AI Search
20142025-06-12 16:26:082793654960f064581r212631v3262AI Search
20152025-06-12 16:26:092793654960f064581r212631v3262AI Search
20162025-06-12 16:28:40610j43846325215694h9844778262AI Search
20172025-06-12 16:29:47000439363455j484943110456q262AI Search
20182025-06-12 16:36:269521597111774cd25210283032262AI Search
20192025-06-12 16:40:299765270701663b614666c25700262AI Search
20202025-06-12 16:40:329765270701663b614666c25700262AI Search
20212025-06-13 07:59:0743r054n02262015693852d8695AI Search
20222025-06-16 14:20:02345450094p751x09457563t543101AI Search
20232025-06-16 14:38:3895717732zy57889154j55805662AI_Solution_Button
20242025-06-16 14:39:0095717732zy57889154j55805662AI Search
20252025-06-16 21:00:56407924314x892h833600o84758AI Search
20262025-06-17 09:48:53406225231568p179570c9122272AI Search
20272025-06-17 10:50:433945755120827696186555r06c2AI Search
20282025-06-17 10:53:34806912t65x9180693567606m532AI Search
20292025-06-17 11:13:2825377v6534848868695020x1822AI Search
20302025-06-17 11:47:468116764562671770433644d4m62AI Search
20312025-06-17 11:54:548255230802h3q05247949716052AI Search
20322025-06-17 11:56:187z474579985395958295999b612AI Search
20332025-06-17 11:56:444408e0556180363d71618631102AI Search
20342025-06-17 12:19:232j4m23902015808403815t01852AI Search
20352025-06-17 12:21:15500305538915923083t506x09q2AI Search
20362025-06-17 12:34:454v534726406756580796q037682AI Search
20372025-06-17 12:39:02471790327494tz51480107812339AI Search
20382025-06-17 12:39:55471790327494tz51480107812339AI Search
20392025-06-17 12:40:2822251h654p31123287860243d039AI Search
20402025-06-17 12:40:589u33945g29097986424o13908239AI Search
20412025-06-17 12:40:589u33945g29097986424o13908239AI Search
20422025-06-17 12:42:38158p93782v63485814u191296939AI Search
20432025-06-17 12:45:3294280693u0389839460528577w39AI Search
20442025-06-17 12:46:0994280693u0389839460528577w39AI Search
20452025-06-17 12:47:50505427n4769776221l8953634639AI Search
20462025-06-17 12:49:2953459421k6k780748x2676921139AI Search
20472025-06-17 12:50:1453459421k6k780748x2676921139AI Search
20482025-06-17 12:51:1753459421k6k780748x2676921139AI Search
20492025-06-17 12:52:3953459421k6k780748x2676921139AI Search
20502025-06-17 12:53:0553459421k6k780748x2676921139AI Search
20512025-06-17 12:53:4553459421k6k780748x2676921139AI Search
20522025-06-17 12:55:5053459421k6k780748x2676921139AI Search
20532025-06-17 12:56:2253459421k6k780748x2676921139AI Search
20542025-06-17 12:58:2015z80301352391766g2347740239AI Search
20552025-06-17 12:58:2015z80301352391766g2347740239AI Search
20562025-06-17 13:00:5507416578d1982054664f31569439AI Search
20572025-06-17 13:40:4570q223163276u809817288245939AI Search
20582025-06-17 13:41:132153433538y800757a69987y8639AI Search
20592025-06-17 19:50:047247241047g406o5655707363239AI Search
20602025-06-17 19:50:057247241047g406o5655707363239AI Search
20612025-06-17 19:52:09z99215779k6897347d7354791139AI Search
20622025-06-17 19:53:36u9757394468384v249334326642AI Search
20632025-06-17 19:59:19516693915083630106o845l96539AI Search
20642025-06-17 20:00:22178669183400882bc67c60263039AI Search
20652025-06-17 20:01:06178669183400882bc67c60263039AI Search
20662025-06-17 20:02:40r058235454e9837193442g938739AI Search
20672025-06-17 20:03:09r058235454e9837193442g938739AI Search
20682025-06-17 20:06:49805026633158b230501m1q277039AI Search
20692025-06-18 08:00:382511767u515388a5e88918627839AI Search
20702025-06-18 09:45:402n402602998097690z878962552AI Search
20712025-06-18 09:49:338537036996040259z9hv4297932AI Search
20722025-06-18 09:49:55785474343990247482nm5y84342AI Search
20732025-06-18 09:56:076818577098849o21929758979w2AI Search
20742025-06-18 10:10:1152247s0465343613tw0367358239AI Search
20752025-06-18 10:10:286v310724246944306x712v20712AI Search
20762025-06-18 10:11:4147554b660232494607p82970582AI Search
20772025-06-18 10:11:5352247s0465343613tw0367358239AI Search
20782025-06-18 10:23:536897751401433490470gbr78312AI Search
20792025-06-18 11:59:5458l191505755n84607d1645586AI Search
20802025-06-18 11:59:5958l191505755n84607d1645586AI Search
20812025-06-18 12:03:290627m84d673024421814346331AI_Solution_Button
20822025-06-18 13:55:17r1817652e4921278765189h546372AI Search
20832025-06-18 13:57:1180817ni1551804266457970551372AI Search
20842025-06-18 14:03:215863f71p728334897141i01268372AI_Solution_Button
20852025-06-18 15:55:4869491656940591588000z1738zAI Search
20862025-06-18 15:57:4236577650l3684907416n3b5465AI_Solution_Button
20872025-06-18 15:58:36194526u12124347318551240b4101AI Search
20882025-06-18 15:58:36194526u12124347318551240b4101AI Search
20892025-06-18 16:01:49075847577cy18648750495276q101AI Search
20902025-06-18 16:49:53706981a485967d6404953787442AI_Solution_Button
20912025-06-18 18:55:12348o6264a66975537m51321347AI_Solution_Button
20922025-06-19 08:56:09341747900931537927949d6i9uAI Search
20932025-06-19 08:56:11341747900931537927949d6i9uAI Search
20942025-06-19 10:59:5059810184052e32636524s066552AI Search
20952025-06-19 11:16:5230158120143s75136d46874125101AI_Solution_Button
20962025-06-20 11:24:2191708765c0g2d39286672041742AI Search
20972025-06-20 11:24:2291708765c0g2d39286672041742AI Search
20982025-06-20 11:24:22218e2080277600222r186743792AI Search
20992025-06-20 11:24:22218e2080277600222r186743792AI Search
21002025-06-20 11:34:5695605377v83350424055o681u52AI Search
21012025-06-20 11:42:240mu634282634366675838977632AI Search
21022025-06-20 11:45:1351l1680297078120t83784410n2AI Search
21032025-06-20 11:45:1351l1680297078120t83784410n2AI Search
21042025-06-20 11:45:137dn7520197755680739968b8602AI Search
21052025-06-20 14:13:39331853600045c8148a7030e2982AI Search
21062025-06-20 17:13:10q996005628207n689501166926AI Search
21072025-06-23 15:51:335g977117573836935u97962a482AI_Solution_Button
21082025-06-24 11:38:263j3386g967788703526941137939AI_Solution_Button
21092025-06-24 12:01:27731k42958065k5039f9587881839AI Search
21102025-06-24 12:03:1461055866zb3882956782653602AI Search
21112025-06-24 12:03:1561055866zb3882956782653602AI Search
21122025-06-24 13:23:049o103660q40s9823171685981139AI_Solution_Button
21132025-06-24 13:29:44110i10804v46891w223636277939AI Search
21142025-06-24 13:30:56725652959512q197t4954j905839AI Search
21152025-06-24 13:31:40725652959512q197t4954j905839AI_Solution_Button
21162025-06-24 14:00:555447686612v2613800428142k139AI Search
21172025-06-24 14:08:37y4015353737957w6648522716539AI_Solution_Button
21182025-06-24 15:25:08k622342i17638268650366984139AI Search
21192025-06-24 15:27:09912b194482263q253u8162251439AI Search
21202025-06-24 15:31:0158m94h559920f563013160220639AI_Solution_Button
21212025-06-25 09:50:2798714120c807xf658603413441AI Search
21222025-06-25 11:41:3431477285271d37761k8157305639AI Search
21232025-06-25 11:42:2331477285271d37761k8157305639AI Search
21242025-06-25 14:39:45721072t2329939643245m13933101AI Search
21252025-06-25 16:10:4254q192860434349314702852p6AI_Solution_Button
21262025-06-25 16:21:468v941737764984772490874i272AI Search
21272025-06-25 16:46:1845727497509u749304424710a42AI Search
21282025-06-25 17:09:587c86228293865111k26513533e2AI Search
21292025-06-25 17:10:3401004603r93800880351045i862AI Search
21302025-06-25 17:19:295287p816169t347724904821862AI Search
21312025-06-26 12:12:322k78158394m2823682214291522AI Search
21322025-06-26 12:19:3213984038f91b648034824l70902AI_Solution_Button
21332025-06-26 13:30:2552j6662443v1e693237543297839AI_Solution_Button
21342025-06-26 17:48:4587f71638114f298266130779352AI Search
21352025-06-26 19:24:553570231150j821v2055v90800839AI_Solution_Button
21362025-06-27 09:49:05922774301040m56580k8868268AI Search
21372025-06-27 10:09:58619983467n6302878710845z47AI Search
21382025-06-27 16:20:17109427f0753s326687663118342AI Search
21392025-06-30 09:30:177z8764340164h11418429342962AI Search
21402025-06-30 09:31:217z8764340164h11418429342962AI Search
21412025-06-30 09:34:00341215246t6e850113386y06552AI Search
21422025-06-30 09:55:224224r1139376430140945796t22AI Search
21432025-06-30 09:56:493780339633n1210988764m69272AI Search
21442025-06-30 10:13:17656551619308362487m37b7804AI Search
21452025-06-30 12:30:5639716296i38612b127742352m939AI Search
21462025-06-30 13:47:4488847935018549536j4889z6h42AI Search
21472025-06-30 13:50:280765762k518305657y723005372AI Search
21482025-06-30 13:58:585442i063o967q27488640445982AI Search
21492025-06-30 15:01:3556k72s640182083953822003352AI Search
21502025-06-30 20:49:4010318678b5374m82o127578625AI Search
21512025-07-01 13:46:5365a625712892j0496626306892AI Search
21522025-07-01 13:48:488872k78160s54744714388830739AI Search
21532025-07-01 14:04:58334646g7l7836v49398264908339AI Search
21542025-07-01 14:14:25g42853795k5110942789042g3139AI_Solution_Button
21552025-07-01 14:15:316704836318097868n8582j112939AI_Solution_Button
21562025-07-01 14:17:2262605371y28105207978b4289539AI Search
21572025-07-01 14:23:10286961i76455977299765170r22AI_Solution_Button
21582025-07-01 14:23:39286961i76455977299765170r22AI_Solution_Button
21592025-07-01 15:39:01839783392206e105186751x658AI Search
21602025-07-02 10:06:216j6300896772897181985p6023AI Search
21612025-07-02 10:21:23226i6267812196i63673379218378AI Search
21622025-07-02 14:49:32881839064219682162s34528r6155AI Search
21632025-07-02 14:50:111423y48774h877629103712x11155AI Search
21642025-07-02 14:50:54440609s6571s4229f576267474155AI Search
21652025-07-02 14:51:3516872747ci0133835101837357155AI Search
21662025-07-02 15:08:5812856328480c8732288900g84l2AI Search
21672025-07-02 15:25:10200t27380298r986314202t584155AI Search
21682025-07-03 17:37:059527260692j3a3299128369820AI_Solution_Button
21692025-07-09 20:08:51556466708l77189y947092689oAI Search
21702025-07-10 15:02:016m889797513929278810w71842AI_Solution_Button
21712025-07-11 09:54:41165558670501v125o92184z391AI Search
21722025-07-11 14:21:20v43802691363a76s73186818332AI Search
21732025-07-14 09:48:018e19227076462539v9136483032AI Search
21742025-07-14 13:53:234u90244510336r998356e367402AI Search
21752025-07-14 13:53:254u90244510336r998356e367402AI Search
21762025-07-14 14:00:43sx74342251197p3201193524792AI Search
21772025-07-14 14:00:46sx74342251197p3201193524792AI Search
21782025-07-14 14:00:48sx74342251197p3201193524792AI Search
21792025-07-14 19:39:4315832101399r830sk132852725AI_Solution_Button
21802025-07-15 08:11:0273421100914995sm8498333183AI Search
21812025-07-15 08:11:0773421100914995sm8498333183AI Search
21822025-07-15 08:11:1273421100914995sm8498333183AI Search
21832025-07-16 09:10:2970v99472270d7468534869l4362AI Search
21842025-07-16 09:10:3370v99472270d7468534869l4362AI Search
21852025-07-16 09:10:3670v99472270d7468534869l4362AI Search
21862025-07-16 09:14:06bw179288442s622615673159722AI Search
21872025-07-16 10:16:392i51s7n654866428215846597439AI Search
21882025-07-16 10:19:077305v2554f0p3262761651046139AI Search
21892025-07-16 10:21:378n4634207358265517266721s239AI Search
21902025-07-16 10:22:5070192499p363527571960q7y9639AI Search
21912025-07-16 14:43:26853276y942111060e0252392792AI Search
21922025-07-16 14:43:28853276y942111060e0252392792AI Search
21932025-07-16 15:32:19438895982247lg8p12008568722AI Search
21942025-07-16 15:32:29438895982247lg8p12008568722AI Search
21952025-07-16 15:48:2227n48782922735234205l885522AI Search
21962025-07-16 15:49:2327n48782922735234205l885522AI Search
21972025-07-16 15:54:441881214r70484713s595i121272AI Search
21982025-07-16 15:54:481881214r70484713s595i121272AI Search
21992025-07-16 15:55:021881214r70484713s595i121272AI Search
22002025-07-17 10:08:41712ga5919860725679764738232AI Search
22012025-07-17 10:29:14360j726573f955x861799944622AI Search
22022025-07-17 10:42:035394102634ad692219507547002AI Search
22032025-07-17 11:01:4607110g10i82759305672334e552AI Search
22042025-07-17 13:33:293d398472326513163l788862562AI Search
22052025-07-17 13:33:333d398472326513163l788862562AI Search
22062025-07-17 13:33:363d398472326513163l788862562AI Search
22072025-07-17 13:48:056249699u9488520309050067p4AI Search
22082025-07-17 14:23:160205y929025162195e3s43960039AI Search
22092025-07-17 14:37:00251p7w441463589a61771610792AI Search
22102025-07-17 15:04:14026548619625g80496530po2052AI Search
22112025-07-17 15:04:17026548619625g80496530po2052AI Search
22122025-07-17 15:04:19026548619625g80496530po2052AI Search
22132025-07-17 15:51:5339268597545ha5713568v544612AI Search
22142025-07-17 15:52:59y8418456a482593249847221962AI Search
22152025-07-17 15:59:087m42960403x3707x43415596702AI Search
22162025-07-17 16:02:40549289i592713438530930019c2AI Search
22172025-07-17 16:16:394157948823310335q309x93929AI_Solution_Button
22182025-07-18 19:12:1535133545858368166s111313n22AI Search
22192025-07-18 19:26:0213467044j9r780725121z16353AI Search
22202025-07-18 19:31:043856172833709564o74592041w39AI Search
22212025-07-21 20:05:206070l874w98423535f124153162AI Search
22222025-07-21 20:28:1096l3723174951169s3823614382AI Search
22232025-07-21 21:13:523x896337s1d6282087796342662AI Search
22242025-07-22 10:42:213046434891028e763e866642092AI Search
22252025-07-22 11:16:15034655446803272400vd37148u39AI Search
22262025-07-22 13:06:42j8654533519731d4558110752nAI_Solution_Button
22272025-07-22 16:16:18059991288332j7378608o4259v2AI Search
22282025-07-22 16:16:24059991288332j7378608o4259v2AI Search
22292025-07-22 16:20:10415964o725967771497676229c2AI Search
22302025-07-22 16:20:16415964o725967771497676229c2AI Search
22312025-07-22 16:20:27415964o725967771497676229c2AI Search
22322025-07-22 16:42:233044l9b64331011445385488392AI Search
22332025-07-22 16:42:303044l9b64331011445385488392AI Search
22342025-07-22 16:42:423044l9b64331011445385488392AI Search
22352025-07-22 16:52:0939259917479j47141vw64204972AI Search
22362025-07-22 16:53:0939259917479j47141vw64204972AI Search
22372025-07-23 09:12:120905080870s80304669m8487572AI Search
22382025-07-23 11:05:33s7e5884536597625021l392491AI Search
22392025-07-23 11:05:36s7e5884536597625021l392491AI Search
22402025-07-23 11:05:53s7e5884536597625021l392491AI Search
22412025-07-23 11:25:2641227231995025667355i65q5w2AI Search
22422025-07-23 11:34:03855305g8527598384498836j5p2AI Search
22432025-07-23 12:23:140632o63200t3586382x00568032AI Search
22442025-07-23 12:24:1755216i709572778873794a86722AI Search
22452025-07-23 12:29:36i83662475467739048c10320772AI Search
22462025-07-23 12:45:001c0271118209604146244596e6AI Search
22472025-07-23 13:31:00149y868268002371z70j785447AI Search
22482025-07-23 14:17:0428736xx1686421207689w34256AI Search
22492025-07-23 14:17:0828736xx1686421207689w34256AI Search
22502025-07-23 14:17:1228736xx1686421207689w34256AI Search
22512025-07-23 16:19:4833412879473935185g84a2693553AI Search
22522025-07-24 06:12:11602i4g94614504629979z3488039AI Search
22532025-07-24 08:13:3610282a70799309m347289255t039AI_Solution_Button
22542025-07-24 09:33:3712b9216905256l2819654325272AI Search
22552025-07-24 09:33:4112b9216905256l2819654325272AI Search
22562025-07-24 09:33:4712b9216905256l2819654325272AI Search
22572025-07-24 12:42:2132d5u440073271322703457028AI_Solution_Button
22582025-07-24 12:42:2432d5u440073271322703457028AI_Solution_Button
22592025-07-24 12:57:04n25366728969664082751742e22AI Search
22602025-07-24 12:57:13n25366728969664082751742e22AI Search
22612025-07-24 12:57:23n25366728969664082751742e22AI Search
22622025-07-24 15:32:0020976352a5650h7897426101g739AI Search
22632025-07-24 15:32:0120976352a5650h7897426101g739AI Search
22642025-07-24 15:32:0620976352a5650h7897426101g739AI Search
22652025-07-24 16:30:3043e454686774505353685n41i32AI Search
22662025-07-24 16:30:3243e454686774505353685n41i32AI Search
22672025-07-24 16:30:3443e454686774505353685n41i32AI Search
22682025-07-24 17:26:4747339179082098079865j77m92AI Search
22692025-07-24 17:26:4947339179082098079865j77m92AI Search
22702025-07-24 17:26:5147339179082098079865j77m92AI Search
22712025-07-25 13:08:5143do08240130720852962e70832{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"Outbound dialer supplier","sid":"43do08240130720852962e7083","userID":2,"AISummary":"Outbound dialer supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"43do08240130720852962e7083"}AI Search
22722025-07-25 13:14:44160302319t05w092876a4542192{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"I need a data ana","sid":"160302319t05w092876a454219","userID":2,"AISummary":"I need a data ana","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"160302319t05w092876a454219"}AI Search
22732025-07-25 13:20:0108727079547144169f4k7279e12{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"Outbound caller supplier","sid":"08727079547144169f4k7279e1","userID":2,"AISummary":"Outbound caller supplier","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"08727079547144169f4k7279e1"}AI Search
22742025-07-25 13:46:06166736191d44358108r139809j53{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM supplier","sid":"166736191d44358108r139809j","userID":53,"AISummary":"I need a WFM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"166736191d44358108r139809j"}AI Search
22752025-07-25 13:55:16427205184101o6580687i541r22{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Outbound caller supplier","sid":"427205184101o6580687i541r2","userID":2,"AISummary":"Outbound caller supplier","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"427205184101o6580687i541r2"}AI Search
22762025-07-25 14:00:17098828592x2050dp03411896142{"PID":"6zr6j5","APIBody":"","ConcatRequirements":"DDoS protection supplier","sid":"098828592x2050dp0341189614","userID":2,"AISummary":"DDoS protection supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"098828592x2050dp0341189614"}AI Search
22772025-07-25 14:13:013d6909u12563510519441095702{"PID":"yemu6f","APIBody":"","ConcatRequirements":"I need a collaboration supplier","sid":"3d6909u1256351051944109570","userID":2,"AISummary":"I need a collaboration supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3d6909u1256351051944109570"}AI Search
22782025-07-25 14:20:41711418477l6md64438644667222{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM supplier","sid":"711418477l6md6443864466722","userID":2,"AISummary":"I need a WFM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"711418477l6md6443864466722"}AI Search
22792025-07-25 14:28:29173424h7661381356677bf09832{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WEM supplier","sid":"173424h7661381356677bf0983","userID":2,"AISummary":"I need a WEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"173424h7661381356677bf0983"}AI Search
22802025-07-25 14:36:171626832577481b5j67666654882{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need to find chatbot","sid":"1626832577481b5j6766665488","userID":2,"AISummary":"I need to find chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1626832577481b5j6766665488"}AI Search
22812025-07-25 14:40:5189249838zf3553x458799850702{"PID":"sruo0b","APIBody":"","ConcatRequirements":"Cutting-edge solutions for DNS security monitoring","PalomarrAISearchID":"89249838zf3553x45879985070","sid":"89249838zf3553x45879985070","userID":2,"AISummary":"Cutting-edge solutions for DNS security monitoring","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
22822025-07-25 14:48:288930199139j0606222p13403802{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need pen testing","PalomarrAISearchID":"8930199139j0606222p1340380","sid":"8930199139j0606222p1340380","userID":2,"AISummary":"I need pen testing","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
22832025-07-25 14:56:0646100wx75062137346f45271312{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need pen testing","PalomarrAISearchID":"46100wx75062137346f4527131","sid":"46100wx75062137346f4527131","userID":2,"AISummary":"I need pen testing","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
22842025-07-25 15:06:28390284769016t7701187142g6k2{"PID":"7h4cma","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"390284769016t7701187142g6k","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"390284769016t7701187142g6k"}AI Search
22852025-07-25 15:27:367972025a0k11576827545n07672{"PID":"7h4cma","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"7972025a0k11576827545n0767","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7972025a0k11576827545n0767"}AI Search
22862025-07-25 15:28:247972025a0k11576827545n07672{"PID":"7h4cma","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"7972025a0k11576827545n0767","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7972025a0k11576827545n0767"}AI Search
22872025-07-25 15:30:16uj8565990896341570557796z12{"PID":"cuvngx","APIBody":"","ConcatRequirements":"I want identity management supplier","sid":"uj8565990896341570557796z1","userID":2,"AISummary":"I want identity management supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"uj8565990896341570557796z1"}AI Search
22882025-07-25 15:33:269a525680633266180260w86h272{"PID":"cuvngx","APIBody":"","ConcatRequirements":"I want identity management supplier","sid":"9a525680633266180260w86h27","userID":2,"AISummary":"I want identity management supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9a525680633266180260w86h27"}AI Search
22892025-07-25 15:39:33104649461958a226381c28648f2{"PID":"cuvngx","APIBody":"","ConcatRequirements":"I want identity management supplier","sid":"104649461958a226381c28648f","userID":2,"AISummary":"I want identity management supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"104649461958a226381c28648f"}AI Search
22902025-07-25 15:43:019179u4510045250z630n9252692{"PID":"cuvngx","APIBody":"","ConcatRequirements":"I want identity management supplier","sid":"9179u4510045250z630n925269","userID":2,"AISummary":"I want identity management supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9179u4510045250z630n925269"}AI Search
22912025-07-25 15:47:194503w28432806606924y693m932{"PID":"cuvngx","APIBody":"","ConcatRequirements":"I want identity management supplier","sid":"4503w28432806606924y693m93","userID":2,"AISummary":"I want identity management supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4503w28432806606924y693m93"}AI Search
22922025-07-25 15:48:164503w28432806606924y693m932{"PID":"cuvngx","APIBody":"","ConcatRequirements":"I want identity management supplier","sid":"4503w28432806606924y693m93","userID":2,"AISummary":"I want identity management supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4503w28432806606924y693m93"}AI Search
22932025-07-25 15:51:48239568912200v48l61444095x82{"PID":"7h4cma","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"239568912200v48l61444095x8","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"239568912200v48l61444095x8"}AI Search
22942025-07-25 15:58:04l83116k560v5556615625457482{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"l83116k560v555661562545748","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"l83116k560v555661562545748"}AI Search
22952025-07-25 15:58:07l83116k560v5556615625457482{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"l83116k560v555661562545748","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"l83116k560v555661562545748"}AI Search
22962025-07-25 16:03:17521z1417136w255306889440402{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"521z1417136w25530688944040","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"521z1417136w25530688944040"}AI Search
22972025-07-25 16:06:4697g7656n5829a14768775133782{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"97g7656n5829a1476877513378","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97g7656n5829a1476877513378"}AI Search
22982025-07-25 16:08:2410492487g731661162646f26332{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"10492487g731661162646f2633","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"10492487g731661162646f2633"}AI Search
22992025-07-25 16:08:2610492487g731661162646f26332{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"10492487g731661162646f2633","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"10492487g731661162646f2633"}AI Search
23002025-07-25 16:12:319788ba688433155696670338332{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"9788ba68843315569667033833","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9788ba68843315569667033833"}AI Search
23012025-07-25 16:12:339788ba688433155696670338332{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"9788ba68843315569667033833","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9788ba68843315569667033833"}AI Search
23022025-07-25 16:15:0002950056i184936391a180502g2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"02950056i184936391a180502g","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02950056i184936391a180502g"}AI Search
23032025-07-25 16:15:0102950056i184936391a180502g2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"02950056i184936391a180502g","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02950056i184936391a180502g"}AI Search
23042025-07-25 16:19:326433398a31189299088900q4952{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"6433398a31189299088900q495","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6433398a31189299088900q495"}AI Search
23052025-07-25 16:19:356433398a31189299088900q4952{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"6433398a31189299088900q495","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6433398a31189299088900q495"}AI Search
23062025-07-25 16:22:539f1481881l63257526o75177372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"9f1481881l63257526o7517737","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9f1481881l63257526o7517737"}AI Search
23072025-07-25 16:22:559f1481881l63257526o75177372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"9f1481881l63257526o7517737","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9f1481881l63257526o7517737"}AI Search
23082025-07-25 16:24:4487760e474985039m50214196842{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"87760e474985039m5021419684","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"87760e474985039m5021419684"}AI Search
23092025-07-25 16:24:4687760e474985039m50214196842{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"87760e474985039m5021419684","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"87760e474985039m5021419684"}AI Search
23102025-07-25 16:27:412792910805386k0761ey5379862{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"2792910805386k0761ey537986","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2792910805386k0761ey537986"}AI Search
23112025-07-25 16:27:432792910805386k0761ey5379862{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"2792910805386k0761ey537986","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2792910805386k0761ey537986"}AI Search
23122025-07-25 16:30:30260252044703404j43779f62582{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"260252044703404j43779f6258","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"260252044703404j43779f6258"}AI Search
23132025-07-25 16:30:33260252044703404j43779f62582{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM supplier","sid":"260252044703404j43779f6258","userID":2,"AISummary":"I need a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"260252044703404j43779f6258"}AI Search
23142025-07-25 16:33:0241394963705842299988z9m8712{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need pen testing supplier","sid":"41394963705842299988z9m871","userID":2,"AISummary":"I need pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"41394963705842299988z9m871"}AI Search
23152025-07-25 16:37:35270460617z16533156pb7611422{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"270460617z16533156pb761142","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"270460617z16533156pb761142"}AI Search
23162025-07-25 16:42:4210513527012k4029319297f2662{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"10513527012k4029319297f266","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"10513527012k4029319297f266"}AI Search
23172025-07-25 16:56:445345107c71873305s9938i26432{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"5345107c71873305s9938i2643","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5345107c71873305s9938i2643"}AI Search
23182025-07-25 16:57:315345107c71873305s9938i26432{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"5345107c71873305s9938i2643","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5345107c71873305s9938i2643"}AI Search
23192025-07-25 18:04:35c738929n94r6424351780595512{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS supplier","sid":"c738929n94r642435178059551","userID":2,"AISummary":"I need a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"c738929n94r642435178059551"}AI Search
23202025-07-25 18:04:39c738929n94r6424351780595512{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS supplier","sid":"c738929n94r642435178059551","userID":2,"AISummary":"I need a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"c738929n94r642435178059551"}AI Search
23212025-07-25 18:04:44c738929n94r6424351780595512{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS supplier","sid":"c738929n94r642435178059551","userID":2,"AISummary":"I need a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"c738929n94r642435178059551"}AI Search
23222025-07-25 18:06:07652025926a4062954q763312962{"PID":"7h4cma","APIBody":"","ConcatRequirements":"I need a pen testing supplier","sid":"652025926a4062954q76331296","userID":2,"AISummary":"I need a pen testing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"652025926a4062954q76331296"}AI Search
23232025-07-26 13:12:49208716105q24313j78587249272{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Find BPO service providers","sid":"208716105q24313j7858724927","userID":2,"AISummary":"Find BPO service providers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"208716105q24313j7858724927"}AI Search
23242025-07-26 14:03:464234956577i6l72406m892506653{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Find BPO service providers","sid":"4234956577i6l72406m8925066","userID":53,"AISummary":"Find BPO service providers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4234956577i6l72406m8925066"}AI Search
23252025-07-26 15:50:47681964498e314n6227122243932{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WEM supplier","sid":"681964498e314n622712224393","userID":2,"AISummary":"I need a WEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"681964498e314n622712224393"}AI Search
23262025-07-26 17:58:510889385846108788wz58077e21{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Help me find a support CRM","sid":"0889385846108788wz58077e21","userID":"","AISummary":"Help me find a support CRM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0889385846108788wz58077e21"}AI Search
23272025-07-26 17:58:540889385846108788wz58077e21{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Help me find a support CRM","sid":"0889385846108788wz58077e21","userID":"","AISummary":"Help me find a support CRM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0889385846108788wz58077e21"}AI Search
23282025-07-28 14:58:51404e6425365768525607s707012{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"404e6425365768525607s70701","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"404e6425365768525607s70701"}AI Search
23292025-07-28 14:58:55404e6425365768525607s707012{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"404e6425365768525607s70701","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"404e6425365768525607s70701"}AI Search
23302025-07-28 15:00:568831nr75558038l2481110227953{"PID":"wtsi9d","APIBody":"","ConcatRequirements":"I need a SIEM supplier","sid":"8831nr75558038l24811102279","userID":53,"AISummary":"I need a SIEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8831nr75558038l24811102279"}AI Search
23312025-07-28 15:05:21q707227418405z892507u95659{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"q707227418405z892507u95659","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"q707227418405z892507u95659"}AI Search
23322025-07-28 15:16:2755024123p12927p806008563372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I work in a customer support team. 11 Support Reps, Last 12 months New inbound conversations: 240,056 Conversations replied to: 65,000 (rest gets handles by automations). We currently us Intercom. We use AI chat and human support. Work flows, lead creation and outbound messaging are requiered. We also would like customized insights, auto tagging and reporting.","PalomarrAISearchID":"55024123p12927p80600856337","sid":"55024123p12927p80600856337","userID":2,"AISummary":"The user is part of a customer support team with 11 reps handling 240,056 inbound conversations in the last year, with 65,000 replied to manually. They use Intercom for AI chat and human support, requiring workflows, lead creation, outbound messaging, customized insights, auto tagging, and reporting. This falls under the customer support category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
23332025-07-28 15:16:2955024123p12927p806008563372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I work in a customer support team. 11 Support Reps, Last 12 months New inbound conversations: 240,056 Conversations replied to: 65,000 (rest gets handles by automations). We currently us Intercom. We use AI chat and human support. Work flows, lead creation and outbound messaging are requiered. We also would like customized insights, auto tagging and reporting.","PalomarrAISearchID":"55024123p12927p80600856337","sid":"55024123p12927p80600856337","userID":2,"AISummary":"The user is part of a customer support team with 11 reps handling 240,056 inbound conversations in the last year, with 65,000 replied to manually. They use Intercom for AI chat and human support, requiring workflows, lead creation, outbound messaging, customized insights, auto tagging, and reporting. This falls under the customer support category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
23342025-07-28 16:45:2025q088770416044647722h26642{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I work in a customer support team. 11 Support Reps, Last 12 months New inbound conversations: 240,056 Conversations replied to: 65,000 (rest gets handles by automations). We currently us Intercom. We use AI chat and human support. Work flows, lead creation and outbound messaging are requiered. We also would like customized insights, auto tagging and reporting.","PalomarrAISearchID":"25q088770416044647722h2664","sid":"25q088770416044647722h2664","userID":2,"AISummary":"The user is part of a customer support team with 11 support representatives, handling 240,056 inbound conversations in the last 12 months, with 65,000 replied to manually. They currently use Intercom and utilize AI chat alongside human support. They require workflows, lead creation, outbound messaging, customized insights, auto tagging, and reporting capabilities. This falls under the customer support category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
23352025-07-28 16:45:2025q088770416044647722h26642{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I work in a customer support team. 11 Support Reps, Last 12 months New inbound conversations: 240,056 Conversations replied to: 65,000 (rest gets handles by automations). We currently us Intercom. We use AI chat and human support. Work flows, lead creation and outbound messaging are requiered. We also would like customized insights, auto tagging and reporting.","PalomarrAISearchID":"25q088770416044647722h2664","sid":"25q088770416044647722h2664","userID":2,"AISummary":"The user is part of a customer support team with 11 support representatives, handling 240,056 inbound conversations in the last 12 months, with 65,000 replied to manually. They currently use Intercom and utilize AI chat alongside human support. They require workflows, lead creation, outbound messaging, customized insights, auto tagging, and reporting capabilities. This falls under the customer support category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
23362025-07-28 17:00:5991880m409775j481707616r1362{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"91880m409775j481707616r136","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"91880m409775j481707616r136"}AI Search
23372025-07-28 17:00:5991880m409775j481707616r1362{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"91880m409775j481707616r136","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"91880m409775j481707616r136"}AI Search
23382025-07-29 09:51:418281q04785413m33539288969153{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"8281q04785413m335392889691","userID":53,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8281q04785413m335392889691"}AI Search
23392025-07-29 09:51:448281q04785413m33539288969153{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"8281q04785413m335392889691","userID":53,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8281q04785413m335392889691"}AI Search
23402025-07-29 09:54:199360279153z871l5501575175453{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I want a chatbot supplier","sid":"9360279153z871l55015751754","userID":53,"AISummary":"I want a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9360279153z871l55015751754"}AI Search
23412025-07-29 10:08:00827g19282381743np970827611{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"whats a good cx","sid":"827g19282381743np970827611","userID":"","AISummary":"whats a good cx","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"827g19282381743np970827611"}AI Search
23422025-07-29 10:08:04827g19282381743np970827611{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"whats a good cx","sid":"827g19282381743np970827611","userID":"","AISummary":"whats a good cx","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"827g19282381743np970827611"}AI Search
23432025-07-29 10:08:08827g19282381743np970827611{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"whats a good cx","sid":"827g19282381743np970827611","userID":"","AISummary":"whats a good cx","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"827g19282381743np970827611"}AI Search
23442025-07-29 10:23:02f237562928z6892019703988672{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"f237562928z689201970398867","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f237562928z689201970398867"}AI Search
23452025-07-29 10:23:02f237562928z6892019703988672{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"f237562928z689201970398867","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f237562928z689201970398867"}AI Search
23462025-07-29 10:29:00844e73210q54311282022465222{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"844e73210q5431128202246522","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"844e73210q5431128202246522"}AI Search
23472025-07-29 10:29:00844e73210q54311282022465222{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"844e73210q5431128202246522","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"844e73210q5431128202246522"}AI Search
23482025-07-29 10:31:5868018045410825g431182324c82{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"68018045410825g431182324c8","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"68018045410825g431182324c8"}AI Search
23492025-07-29 10:31:5868018045410825g431182324c82{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"68018045410825g431182324c8","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"68018045410825g431182324c8"}AI Search
23502025-07-29 10:39:4847008240221b89659890110w092{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"47008240221b89659890110w09","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47008240221b89659890110w09"}AI Search
23512025-07-29 10:39:4847008240221b89659890110w092{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"47008240221b89659890110w09","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47008240221b89659890110w09"}AI Search
23522025-07-29 10:47:363750949h729o5918032624474e2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"3750949h729o5918032624474e","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3750949h729o5918032624474e"}AI Search
23532025-07-29 10:47:363750949h729o5918032624474e2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"3750949h729o5918032624474e","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3750949h729o5918032624474e"}AI Search
23542025-07-29 10:50:3060825987278022c5710794467m2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"60825987278022c5710794467m","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"60825987278022c5710794467m"}AI Search
23552025-07-29 10:50:3060825987278022c5710794467m2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"60825987278022c5710794467m","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"60825987278022c5710794467m"}AI Search
23562025-07-29 10:52:5874812884893705wb16402o39922{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"74812884893705wb16402o3992","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"74812884893705wb16402o3992"}AI Search
23572025-07-29 10:52:5874812884893705wb16402o39922{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"74812884893705wb16402o3992","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"74812884893705wb16402o3992"}AI Search
23582025-07-29 10:59:1721m7y04j5887936879193169372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"21m7y04j588793687919316937","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"21m7y04j588793687919316937"}AI Search
23592025-07-29 10:59:1721m7y04j5887936879193169372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"21m7y04j588793687919316937","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"21m7y04j588793687919316937"}AI Search
23602025-07-29 11:02:4938389t446391089349j50389b62{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"38389t446391089349j50389b6","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"38389t446391089349j50389b6"}AI Search
23612025-07-29 11:02:4938389t446391089349j50389b62{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"38389t446391089349j50389b6","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"38389t446391089349j50389b6"}AI Search
23622025-07-29 11:04:439532857279r45267d9304528372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"9532857279r45267d930452837","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9532857279r45267d930452837"}AI Search
23632025-07-29 11:04:439532857279r45267d9304528372{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"9532857279r45267d930452837","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9532857279r45267d930452837"}AI Search
23642025-07-29 11:06:5688537r253q332m3040742321392{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"88537r253q332m304074232139","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"88537r253q332m304074232139"}AI Search
23652025-07-29 11:06:5688537r253q332m3040742321392{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"88537r253q332m304074232139","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"88537r253q332m304074232139"}AI Search
23662025-07-29 11:08:13270003q4972206704906a587552{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"270003q4972206704906a58755","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"270003q4972206704906a58755"}AI Search
23672025-07-29 11:08:13270003q4972206704906a587552{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"270003q4972206704906a58755","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"270003q4972206704906a58755"}AI Search
23682025-07-29 11:11:530825p924985249h109920289912{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0825p924985249h10992028991","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0825p924985249h10992028991"}AI Search
23692025-07-29 11:11:530825p924985249h109920289912{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0825p924985249h10992028991","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0825p924985249h10992028991"}AI Search
23702025-07-29 11:15:12509468191561294112t7n116912{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"509468191561294112t7n11691","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"509468191561294112t7n11691"}AI Search
23712025-07-29 11:15:12509468191561294112t7n116912{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"509468191561294112t7n11691","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"509468191561294112t7n11691"}AI Search
23722025-07-29 11:17:06499175u50310330546l5155c832{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"499175u50310330546l5155c83","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"499175u50310330546l5155c83"}AI Search
23732025-07-29 11:17:06499175u50310330546l5155c832{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"499175u50310330546l5155c83","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"499175u50310330546l5155c83"}AI Search
23742025-07-29 11:19:01404458j07568312t93743481692{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"404458j07568312t9374348169","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"404458j07568312t9374348169"}AI Search
23752025-07-29 11:19:01404458j07568312t93743481692{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"404458j07568312t9374348169","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"404458j07568312t9374348169"}AI Search
23762025-07-29 11:25:4418188256988623812x5972772b2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"18188256988623812x5972772b","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18188256988623812x5972772b"}AI Search
23772025-07-29 11:25:4418188256988623812x5972772b2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"18188256988623812x5972772b","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18188256988623812x5972772b"}AI Search
23782025-07-29 11:28:597996771131324203131g6a88312{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"7996771131324203131g6a8831","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7996771131324203131g6a8831"}AI Search
23792025-07-29 11:28:597996771131324203131g6a88312{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"7996771131324203131g6a8831","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7996771131324203131g6a8831"}AI Search
23802025-07-29 11:31:1896g15993800by410881500351353{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I want a chatbot supplier","sid":"96g15993800by4108815003513","userID":53,"AISummary":"I want a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"96g15993800by4108815003513"}AI Search
23812025-07-29 11:41:05624723v5502455g69352473c562{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"624723v5502455g69352473c56","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"624723v5502455g69352473c56"}AI Search
23822025-07-29 11:41:05624723v5502455g69352473c562{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"624723v5502455g69352473c56","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"624723v5502455g69352473c56"}AI Search
23832025-07-29 11:45:19325474b485o207668761474z512{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"325474b485o207668761474z51","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"325474b485o207668761474z51"}AI Search
23842025-07-29 11:45:19325474b485o207668761474z512{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"325474b485o207668761474z51","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"325474b485o207668761474z51"}AI Search
23852025-07-29 11:49:495947065060250r34f30759n3562{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"5947065060250r34f30759n356","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5947065060250r34f30759n356"}AI Search
23862025-07-29 11:49:495947065060250r34f30759n3562{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"5947065060250r34f30759n356","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5947065060250r34f30759n356"}AI Search
23872025-07-29 11:50:490992q935972514t0124r0718762{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0992q935972514t0124r071876","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0992q935972514t0124r071876"}AI Search
23882025-07-29 11:50:490992q935972514t0124r0718762{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0992q935972514t0124r071876","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0992q935972514t0124r071876"}AI Search
23892025-07-29 11:52:1656746905m04087dr40451594762{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"56746905m04087dr4045159476","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"56746905m04087dr4045159476"}AI Search
23902025-07-29 11:52:1656746905m04087dr40451594762{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"56746905m04087dr4045159476","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"56746905m04087dr4045159476"}AI Search
23912025-07-29 11:55:0323866125977y0233387w7533902{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"23866125977y0233387w753390","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"23866125977y0233387w753390"}AI Search
23922025-07-29 11:55:0323866125977y0233387w7533902{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"23866125977y0233387w753390","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"23866125977y0233387w753390"}AI Search
23932025-07-29 11:57:580672417914641891fgo07964922{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0672417914641891fgo0796492","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0672417914641891fgo0796492"}AI Search
23942025-07-29 11:57:580672417914641891fgo07964922{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0672417914641891fgo0796492","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0672417914641891fgo0796492"}AI Search
23952025-07-29 11:59:565t2851536756328a697926910k2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"5t2851536756328a697926910k","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5t2851536756328a697926910k"}AI Search
23962025-07-29 11:59:565t2851536756328a697926910k2{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"5t2851536756328a697926910k","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5t2851536756328a697926910k"}AI Search
23972025-07-29 12:07:20949002o461931814e1451273402{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"949002o461931814e145127340","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"949002o461931814e145127340"}AI Search
23982025-07-29 12:07:20949002o461931814e1451273402{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"949002o461931814e145127340","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"949002o461931814e145127340"}AI Search
23992025-07-29 12:10:0668891349104922s23s6405d3152{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"68891349104922s23s6405d315","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"68891349104922s23s6405d315"}AI Search
24002025-07-29 12:10:0668891349104922s23s6405d3152{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"68891349104922s23s6405d315","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"68891349104922s23s6405d315"}AI Search
24012025-07-29 12:17:211629541590903318l7i17250642{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"1629541590903318l7i1725064","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1629541590903318l7i1725064"}AI Search
24022025-07-29 12:17:211629541590903318l7i17250642{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"1629541590903318l7i1725064","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1629541590903318l7i1725064"}AI Search
24032025-07-29 12:22:59788417701x0c78n537253514732{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"788417701x0c78n53725351473","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"788417701x0c78n53725351473"}AI Search
24042025-07-29 12:22:59788417701x0c78n537253514732{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"788417701x0c78n53725351473","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"788417701x0c78n53725351473"}AI Search
24052025-07-29 12:25:500704208705kq73875285447y042{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0704208705kq73875285447y04","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0704208705kq73875285447y04"}AI Search
24062025-07-29 12:25:510704208705kq73875285447y042{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"0704208705kq73875285447y04","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0704208705kq73875285447y04"}AI Search
24072025-07-29 12:34:42000244665n03i68102849850u22{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"000244665n03i68102849850u2","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"000244665n03i68102849850u2"}AI Search
24082025-07-29 12:34:42000244665n03i68102849850u22{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"000244665n03i68102849850u2","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"000244665n03i68102849850u2"}AI Search
24092025-07-29 12:35:263671876499z889714t733330672{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"3671876499z889714t73333067","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3671876499z889714t73333067"}AI Search
24102025-07-29 12:35:263671876499z889714t733330672{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"3671876499z889714t73333067","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3671876499z889714t73333067"}AI Search
24112025-07-29 12:35:263671876499z889714t733330672{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"3671876499z889714t73333067","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3671876499z889714t73333067"}AI Search
24122025-07-29 14:18:352393020681890249f9202rn9112{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"2393020681890249f9202rn911","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2393020681890249f9202rn911"}AI Search
24132025-07-29 14:18:352393020681890249f9202rn9112{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"2393020681890249f9202rn911","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2393020681890249f9202rn911"}AI Search
24142025-07-29 14:27:094906o94039547700127s2636502{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"4906o94039547700127s263650","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4906o94039547700127s263650"}AI Search
24152025-07-29 14:27:094906o94039547700127s2636502{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"4906o94039547700127s263650","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4906o94039547700127s263650"}AI Search
24162025-07-29 14:27:094906o94039547700127s2636502{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"4906o94039547700127s263650","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4906o94039547700127s263650"}AI Search
24172025-07-29 14:50:3482r26y492589405489143747532{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"82r26y49258940548914374753","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"82r26y49258940548914374753"}AI Search
24182025-07-29 14:50:3482r26y492589405489143747532{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"82r26y49258940548914374753","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"82r26y49258940548914374753"}AI Search
24192025-07-29 14:50:3482r26y492589405489143747532{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"82r26y49258940548914374753","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"82r26y49258940548914374753"}AI Search
24202025-07-29 14:54:0106370417831478633cn138886v53{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"06370417831478633cn138886v","userID":53,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"06370417831478633cn138886v"}AI Search
24212025-07-29 14:54:0406370417831478633cn138886v53{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"06370417831478633cn138886v","userID":53,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"06370417831478633cn138886v"}AI Search
24222025-07-29 14:54:280e6x99530030937k134916434453{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"0e6x99530030937k1349164344","userID":53,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0e6x99530030937k1349164344"}AI Search
24232025-07-29 14:54:320e6x99530030937k134916434453{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"0e6x99530030937k1349164344","userID":53,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0e6x99530030937k1349164344"}AI Search
24242025-07-29 14:54:360e6x99530030937k134916434453{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"0e6x99530030937k1349164344","userID":53,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0e6x99530030937k1349164344"}AI Search
24252025-07-29 14:55:5489570082737269d96784494m412{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"89570082737269d96784494m41","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"89570082737269d96784494m41"}AI Search
24262025-07-29 14:55:5489570082737269d96784494m412{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"89570082737269d96784494m41","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"89570082737269d96784494m41"}AI Search
24272025-07-29 14:55:5489570082737269d96784494m412{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"89570082737269d96784494m41","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"89570082737269d96784494m41"}AI Search
24282025-07-29 14:59:54309w84716051090221169p14o72{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"309w84716051090221169p14o7","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"309w84716051090221169p14o7"}AI Search
24292025-07-29 14:59:54309w84716051090221169p14o72{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"309w84716051090221169p14o7","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"309w84716051090221169p14o7"}AI Search
24302025-07-29 14:59:54309w84716051090221169p14o72{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"309w84716051090221169p14o7","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"309w84716051090221169p14o7"}AI Search
24312025-07-29 15:06:313719781h8067123216524u99692{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"3719781h8067123216524u9969","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3719781h8067123216524u9969"}AI Search
24322025-07-29 15:06:313719781h8067123216524u99692{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"3719781h8067123216524u9969","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3719781h8067123216524u9969"}AI Search
24332025-07-29 15:06:313719781h8067123216524u99692{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"3719781h8067123216524u9969","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3719781h8067123216524u9969"}AI Search
24342025-07-29 15:07:50640lb84003415b8481575488152{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"640lb84003415b848157548815","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"640lb84003415b848157548815"}AI Search
24352025-07-29 15:07:50640lb84003415b8481575488152{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"640lb84003415b848157548815","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"640lb84003415b848157548815"}AI Search
24362025-07-29 15:08:41575807rf242321307d868684262{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"575807rf242321307d86868426","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"575807rf242321307d86868426"}AI Search
24372025-07-29 15:08:41575807rf242321307d868684262{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"575807rf242321307d86868426","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"575807rf242321307d86868426"}AI Search
24382025-07-29 15:14:380594483891g108v741685100642{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"0594483891g108v74168510064","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0594483891g108v74168510064"}AI Search
24392025-07-29 15:14:380594483891g108v741685100642{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"0594483891g108v74168510064","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0594483891g108v74168510064"}AI Search
24402025-07-29 15:19:0494267303m5208217a4250596s22{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"94267303m5208217a4250596s2","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"94267303m5208217a4250596s2"}AI Search
24412025-07-29 15:19:0494267303m5208217a4250596s22{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"94267303m5208217a4250596s2","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"94267303m5208217a4250596s2"}AI Search
24422025-07-29 15:20:17322o89060557v79043250999382{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"322o89060557v7904325099938","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"322o89060557v7904325099938"}AI Search
24432025-07-29 15:20:17322o89060557v79043250999382{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"322o89060557v7904325099938","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"322o89060557v7904325099938"}AI Search
24442025-07-29 15:20:18322o89060557v79043250999382{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"322o89060557v7904325099938","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"322o89060557v7904325099938"}AI Search
24452025-07-29 15:20:18322o89060557v79043250999382{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"322o89060557v7904325099938","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"322o89060557v7904325099938"}AI Search
24462025-07-29 15:22:2598877q4j863318182948645m282{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"98877q4j863318182948645m28","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98877q4j863318182948645m28"}AI Search
24472025-07-29 15:22:2598877q4j863318182948645m282{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"98877q4j863318182948645m28","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98877q4j863318182948645m28"}AI Search
24482025-07-29 15:26:1374137s2349372375z56686p0402{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"74137s2349372375z56686p040","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"74137s2349372375z56686p040"}AI Search
24492025-07-29 15:26:1374137s2349372375z56686p0402{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"74137s2349372375z56686p040","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"74137s2349372375z56686p040"}AI Search
24502025-07-29 15:30:05915546011o46m89407326302022{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"915546011o46m8940732630202","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"915546011o46m8940732630202"}AI Search
24512025-07-29 15:30:05915546011o46m89407326302022{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"915546011o46m8940732630202","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"915546011o46m8940732630202"}AI Search
24522025-07-29 15:32:41486448h084617355292f7970592{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"486448h084617355292f797059","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"486448h084617355292f797059"}AI Search
24532025-07-29 15:32:41486448h084617355292f7970592{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"486448h084617355292f797059","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"486448h084617355292f797059"}AI Search
24542025-07-29 15:36:16918o28072462b810184715y8372{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"918o28072462b810184715y837","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"918o28072462b810184715y837"}AI Search
24552025-07-29 15:36:16918o28072462b810184715y8372{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"918o28072462b810184715y837","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"918o28072462b810184715y837"}AI Search
24562025-07-29 15:40:50439756088760919271y499199j2{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"439756088760919271y499199j","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"439756088760919271y499199j"}AI Search
24572025-07-29 15:40:50439756088760919271y499199j2{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"439756088760919271y499199j","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"439756088760919271y499199j"}AI Search
24582025-07-29 15:43:123889412725729322243v50s3132{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"3889412725729322243v50s313","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3889412725729322243v50s313"}AI Search
24592025-07-29 15:43:123889412725729322243v50s3132{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"3889412725729322243v50s313","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3889412725729322243v50s313"}AI Search
24602025-07-29 15:44:129h447595081904f866546827692{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"9h447595081904f86654682769","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9h447595081904f86654682769"}AI Search
24612025-07-29 15:44:129h447595081904f866546827692{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"9h447595081904f86654682769","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9h447595081904f86654682769"}AI Search
24622025-07-29 15:44:129h447595081904f866546827692{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"9h447595081904f86654682769","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9h447595081904f86654682769"}AI Search
24632025-07-29 15:45:59740815607a3057616975459y002{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"740815607a3057616975459y00","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"740815607a3057616975459y00"}AI Search
24642025-07-29 15:45:59740815607a3057616975459y002{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"740815607a3057616975459y00","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"740815607a3057616975459y00"}AI Search
24652025-07-29 15:45:59740815607a3057616975459y002{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"740815607a3057616975459y00","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"740815607a3057616975459y00"}AI Search
24662025-07-29 15:47:10534h46973j98009116104z87332{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"534h46973j98009116104z8733","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"534h46973j98009116104z8733"}AI Search
24672025-07-29 15:47:10534h46973j98009116104z87332{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"534h46973j98009116104z8733","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"534h46973j98009116104z8733"}AI Search
24682025-07-29 15:52:19628288a9861135826218435pl42{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"628288a9861135826218435pl4","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"628288a9861135826218435pl4"}AI Search
24692025-07-29 15:52:19628288a9861135826218435pl42{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a CRM supplier","sid":"628288a9861135826218435pl4","userID":2,"AISummary":"I want a CRM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"628288a9861135826218435pl4"}AI Search
24702025-07-29 15:53:0622861356699869m7q6066724312{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"22861356699869m7q606672431","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"22861356699869m7q606672431"}AI Search
24712025-07-29 15:53:0622861356699869m7q6066724312{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want an agent assist supplier","sid":"22861356699869m7q606672431","userID":2,"AISummary":"I want an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"22861356699869m7q606672431"}AI Search
24722025-07-29 16:08:48925v638087e319354968n139872{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I want a WEM supplier","sid":"925v638087e319354968n13987","userID":2,"AISummary":"I want a WEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"925v638087e319354968n13987"}AI Search
24732025-07-29 16:13:3116g8051911640k662752p777962{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I want a WEM supplier","sid":"16g8051911640k662752p77796","userID":2,"AISummary":"I want a WEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"16g8051911640k662752p77796"}AI Search
24742025-07-29 16:15:258h2929456k87002018375539852{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want n agent assist supplier","sid":"8h2929456k8700201837553985","userID":2,"AISummary":"I want n agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8h2929456k8700201837553985"}AI Search
24752025-07-29 16:15:258h2929456k87002018375539852{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I want n agent assist supplier","sid":"8h2929456k8700201837553985","userID":2,"AISummary":"I want n agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8h2929456k8700201837553985"}AI Search
24762025-07-29 16:17:3483i4311447290v09416a6326992{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"83i4311447290v09416a632699","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"83i4311447290v09416a632699"}AI Search
24772025-07-29 16:17:3483i4311447290v09416a6326992{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"83i4311447290v09416a632699","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"83i4311447290v09416a632699"}AI Search
24782025-07-29 16:17:3483i4311447290v09416a6326992{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"83i4311447290v09416a632699","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"83i4311447290v09416a632699"}AI Search
24792025-07-29 16:32:22321l04012288m500645e19289053{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"321l04012288m500645e192890","userID":53,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"321l04012288m500645e192890"}AI Search
24802025-07-29 16:32:22321l04012288m500645e19289053{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"321l04012288m500645e192890","userID":53,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"321l04012288m500645e192890"}AI Search
24812025-07-29 16:32:22321l04012288m500645e19289053{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"321l04012288m500645e192890","userID":53,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"321l04012288m500645e192890"}AI Search
24822025-07-29 16:45:52s167044u3j975824898345024153{"PID":"bblfbf","APIBody":"","ConcatRequirements":"Cloud security supplier","sid":"s167044u3j9758248983450241","userID":53,"AISummary":"Cloud security supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"s167044u3j9758248983450241"}AI Search
24832025-07-29 18:13:27920p51266966454c13924753m42{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"920p51266966454c13924753m4","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"920p51266966454c13924753m4"}AI Search
24842025-07-29 18:13:27920p51266966454c13924753m42{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"920p51266966454c13924753m4","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"920p51266966454c13924753m4"}AI Search
24852025-07-29 18:13:27920p51266966454c13924753m42{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want a CCaaS supplier","sid":"920p51266966454c13924753m4","userID":2,"AISummary":"I want a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"920p51266966454c13924753m4"}AI Search
24862025-07-29 18:14:384j165y192184863008045150022{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I want a WEM supplier","sid":"4j165y19218486300804515002","userID":2,"AISummary":"I want a WEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4j165y19218486300804515002"}AI Search
24872025-07-29 18:15:097044972179f60412s4o311863353{"PID":"43pbyk","APIBody":"","ConcatRequirements":"WEM supplier","sid":"7044972179f60412s4o3118633","userID":53,"AISummary":"WEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7044972179f60412s4o3118633"}AI Search
24882025-07-29 20:06:242o6890446s0604p864642473642{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot suppl","sid":"2o6890446s0604p86464247364","userID":2,"AISummary":"I need a voice bot suppl","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2o6890446s0604p86464247364"}AI Search
24892025-07-30 09:07:15730498495083r00796068181s42{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I want a WEM supplier","sid":"730498495083r00796068181s4","userID":2,"AISummary":"I want a WEM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"730498495083r00796068181s4"}AI Search
24902025-07-30 09:08:371b77854o674d6395407462215353{"PID":"jc1eni","APIBody":"","ConcatRequirements":"I need a network firewall supplier","sid":"1b77854o674d63954074622153","userID":53,"AISummary":"I need a network firewall supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1b77854o674d63954074622153"}AI Search
24912025-07-30 09:19:221222789283886893q5o73753962{"PID":"bblfbf","APIBody":"","ConcatRequirements":"I need cloud security supplier","sid":"1222789283886893q5o7375396","userID":2,"AISummary":"I need cloud security supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1222789283886893q5o7375396"}AI Search
24922025-07-30 09:22:54126936236q1109132r419965112{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"126936236q1109132r41996511","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"126936236q1109132r41996511"}AI Search
24932025-07-30 09:28:57261397787198622d31es7437172{"PID":"we6ipf","APIBody":"","ConcatRequirements":"I need a PCI compliance supplier","sid":"261397787198622d31es743717","userID":2,"AISummary":"I need a PCI compliance supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"261397787198622d31es743717"}AI Search
24942025-07-30 09:30:1921z83143x5032499209452o0612{"PID":"sexmk3","APIBody":"","ConcatRequirements":"I need an RPA supplier","sid":"21z83143x5032499209452o061","userID":2,"AISummary":"I need an RPA supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"21z83143x5032499209452o061"}AI Search
24952025-07-30 10:23:212634w8066913939u786423503039{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my contact center","sid":"2634w8066913939u7864235030","userID":39,"AISummary":"I need a BPO for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2634w8066913939u7864235030"}AI Search
24962025-07-30 11:02:0813419014l3376500438858r532{"PID":"x55dyy","APIBody":"","ConcatRequirements":"help with voice AI solutions","sid":"13419014l3376500438858r532","userID":"","AISummary":"help with voice AI solutions","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"13419014l3376500438858r532"}AI Search
24972025-07-30 11:15:009306672600q21182398l27783639{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for a call center in florida that supports english and spanish","PalomarrAISearchID":"9306672600q21182398l277836","sid":"9306672600q21182398l277836","userID":39,"AISummary":"I need a chatbot for a call center in florida that supports english and spanish","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
24982025-07-30 13:49:238180128294926604j95397b387{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"8180128294926604j95397b387","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8180128294926604j95397b387"}AI Search
24992025-07-30 13:49:238180128294926604j95397b387{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"8180128294926604j95397b387","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8180128294926604j95397b387"}AI Search
25002025-07-30 13:49:238180128294926604j95397b387{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"8180128294926604j95397b387","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8180128294926604j95397b387"}AI Search
25012025-07-30 13:57:53290238151725p3627l69347871294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"290238151725p3627l69347871","userID":294,"AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"290238151725p3627l69347871"}AI Search
25022025-07-30 13:57:53290238151725p3627l69347871294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"290238151725p3627l69347871","userID":294,"AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"290238151725p3627l69347871"}AI Search
25032025-07-30 13:57:53290238151725p3627l69347871294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"290238151725p3627l69347871","userID":294,"AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"290238151725p3627l69347871"}AI Search
25042025-07-30 13:58:30336828352w50885475706131n5294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What’s the Best CX Solution?","sid":"336828352w50885475706131n5","userID":294,"AISummary":"What’s the Best CX Solution?","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"336828352w50885475706131n5"}AI Search
25052025-07-30 13:58:30336828352w50885475706131n5294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What’s the Best CX Solution?","sid":"336828352w50885475706131n5","userID":294,"AISummary":"What’s the Best CX Solution?","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"336828352w50885475706131n5"}AI Search
25062025-07-30 13:58:30336828352w50885475706131n5294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What’s the Best CX Solution?","sid":"336828352w50885475706131n5","userID":294,"AISummary":"What’s the Best CX Solution?","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"336828352w50885475706131n5"}AI Search
25072025-07-30 13:59:44662156401022n16l1725522078294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"best cx solutions for non proffits","sid":"662156401022n16l1725522078","userID":294,"AISummary":"best cx solutions for non proffits","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"662156401022n16l1725522078"}AI Search
25082025-07-30 13:59:44662156401022n16l1725522078294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"best cx solutions for non proffits","sid":"662156401022n16l1725522078","userID":294,"AISummary":"best cx solutions for non proffits","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"662156401022n16l1725522078"}AI Search
25092025-07-30 13:59:44662156401022n16l1725522078294{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"best cx solutions for non proffits","sid":"662156401022n16l1725522078","userID":294,"AISummary":"best cx solutions for non proffits","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"662156401022n16l1725522078"}AI Search
25102025-07-30 15:03:04w30871q39857426565458937k639{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I need a implementation partner for my contact center","sid":"w30871q39857426565458937k6","userID":39,"AISummary":"I need a implementation partner for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"w30871q39857426565458937k6"}AI Search
25112025-07-30 15:09:547k046207100t5633301520l27939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"7k046207100t5633301520l279","sid":"7k046207100t5633301520l279","userID":39,"AISummary":"Alex, a representative from a mid-sized e-commerce company, discussed their struggling contact center with consultant Jamie. They aim to modernize their system, improve integration with Salesforce, and enhance customer experience through omnichannel support and AI features. The budget is estimated at $100,000-$150,000 for the first year, with a decision timeline by Q4. Key goals include boosting CSAT scores and reducing handle time. This conversation falls under the contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
25122025-07-30 15:09:547k046207100t5633301520l27939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"7k046207100t5633301520l279","sid":"7k046207100t5633301520l279","userID":39,"AISummary":"Alex, a representative from a mid-sized e-commerce company, discussed their struggling contact center with consultant Jamie. They aim to modernize their system, improve integration with Salesforce, and enhance customer experience through omnichannel support and AI features. The budget is estimated at $100,000-$150,000 for the first year, with a decision timeline by Q4. Key goals include boosting CSAT scores and reducing handle time. This conversation falls under the contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
25132025-07-30 15:09:547k046207100t5633301520l27939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"7k046207100t5633301520l279","sid":"7k046207100t5633301520l279","userID":39,"AISummary":"Alex, a representative from a mid-sized e-commerce company, discussed their struggling contact center with consultant Jamie. They aim to modernize their system, improve integration with Salesforce, and enhance customer experience through omnichannel support and AI features. The budget is estimated at $100,000-$150,000 for the first year, with a decision timeline by Q4. Key goals include boosting CSAT scores and reducing handle time. This conversation falls under the contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
25142025-07-30 15:20:546e69662991373761744e8r676439{"PID":"52y2g2","APIBody":"","ConcatRequirements":"How scalable is the solution for disaster recovery across large enterprises?","sid":"6e69662991373761744e8r6764","userID":39,"AISummary":"How scalable is the solution for disaster recovery across large enterprises?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6e69662991373761744e8r6764"}AI Search
25152025-07-30 15:20:546e69662991373761744e8r676439{"PID":"52y2g2","APIBody":"","ConcatRequirements":"How scalable is the solution for disaster recovery across large enterprises?","sid":"6e69662991373761744e8r6764","userID":39,"AISummary":"How scalable is the solution for disaster recovery across large enterprises?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6e69662991373761744e8r6764"}AI Search
25162025-07-31 10:26:35449630k2784m45031549111l39{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"what is the best CRM?","sid":"449630k2784m45031549111l39","userID":"","AISummary":"what is the best CRM?","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"449630k2784m45031549111l39"}AI Search
25172025-07-31 10:26:35449630k2784m45031549111l39{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"what is the best CRM?","sid":"449630k2784m45031549111l39","userID":"","AISummary":"what is the best CRM?","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"449630k2784m45031549111l39"}AI Search
25182025-07-31 10:58:192099349631799771819894f49z{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"what is the best CRM","sid":"2099349631799771819894f49z","userID":"","AISummary":"what is the best CRM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2099349631799771819894f49z"}AI Search
25192025-07-31 10:58:192099349631799771819894f49z{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"what is the best CRM","sid":"2099349631799771819894f49z","userID":"","AISummary":"what is the best CRM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2099349631799771819894f49z"}AI Search
25202025-07-31 15:07:1642896a3291582171945385122k3{"PID":"iyw3m0","APIBody":"","ConcatRequirements":"Abundant IoT","sid":"42896a3291582171945385122k","userID":3,"AISummary":"Abundant IoT","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"j8xfkm","PalomarrAISearchID":"42896a3291582171945385122k"}AI Search
25212025-07-31 15:08:25d28070s1700958w6734863905039{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM or ERP for my","sid":"d28070s1700958w67348639050","userID":39,"AISummary":"I need a CRM or ERP for my","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"d28070s1700958w67348639050"}AI Search
25222025-07-31 15:08:25d28070s1700958w6734863905039{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM or ERP for my","sid":"d28070s1700958w67348639050","userID":39,"AISummary":"I need a CRM or ERP for my","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"d28070s1700958w67348639050"}AI Search
25232025-08-01 11:20:08914k66g7153827408t68688223{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a budget friendly CCaaS solution.","sid":"914k66g7153827408t68688223","userID":"","AISummary":"I'm looking for a budget friendly CCaaS solution.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"914k66g7153827408t68688223"}AI Search
25242025-08-01 11:20:08914k66g7153827408t68688223{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a budget friendly CCaaS solution.","sid":"914k66g7153827408t68688223","userID":"","AISummary":"I'm looking for a budget friendly CCaaS solution.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"914k66g7153827408t68688223"}AI Search
25252025-08-01 11:20:08914k66g7153827408t68688223{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a budget friendly CCaaS solution.","sid":"914k66g7153827408t68688223","userID":"","AISummary":"I'm looking for a budget friendly CCaaS solution.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"914k66g7153827408t68688223"}AI Search
25262025-08-01 11:26:133597748g871741918p88d10531196{"PID":"wywvgf","APIBody":"","ConcatRequirements":"chat solution with easy plug and play workflows","PalomarrAISearchID":"3597748g871741918p88d10531","sid":"3597748g871741918p88d10531","userID":196,"AISummary":"chat solution with easy plug and play workflows","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
25272025-08-02 07:01:0010546772963590956p3044c959{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool to help with my Spanish and German customer over the phone.","sid":"10546772963590956p3044c959","userID":"","AISummary":"I need a contact center tool to help with my Spanish and German customer over the phone.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"10546772963590956p3044c959"}AI Search
25282025-08-02 07:01:0010546772963590956p3044c959{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool to help with my Spanish and German customer over the phone.","sid":"10546772963590956p3044c959","userID":"","AISummary":"I need a contact center tool to help with my Spanish and German customer over the phone.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"10546772963590956p3044c959"}AI Search
25292025-08-02 07:01:0010546772963590956p3044c959{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool to help with my Spanish and German customer over the phone.","sid":"10546772963590956p3044c959","userID":"","AISummary":"I need a contact center tool to help with my Spanish and German customer over the phone.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"10546772963590956p3044c959"}AI Search
25302025-08-02 07:04:073038292l5133667296662x4g3339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I meed a chatbot","sid":"3038292l5133667296662x4g33","userID":39,"AISummary":"I meed a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3038292l5133667296662x4g33"}AI Search
25312025-08-02 07:05:36121199v40080103189s070389239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"121199v40080103189s0703892","userID":39,"AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"121199v40080103189s0703892"}AI Search
25322025-08-02 07:05:36121199v40080103189s070389239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"121199v40080103189s0703892","userID":39,"AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"121199v40080103189s0703892"}AI Search
25332025-08-02 07:05:36121199v40080103189s070389239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"121199v40080103189s0703892","userID":39,"AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"121199v40080103189s0703892"}AI Search
25342025-08-02 07:09:047305584g560114211y43271752{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"7305584g560114211y43271752","userID":"","AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7305584g560114211y43271752"}AI Search
25352025-08-02 07:09:047305584g560114211y43271752{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"7305584g560114211y43271752","userID":"","AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7305584g560114211y43271752"}AI Search
25362025-08-02 07:09:047305584g560114211y43271752{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"7305584g560114211y43271752","userID":"","AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7305584g560114211y43271752"}AI Search
25372025-08-02 13:29:0762081314788728252109h306q02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"62081314788728252109h306q0","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"62081314788728252109h306q0"}AI Search
25382025-08-02 13:29:0762081314788728252109h306q02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"62081314788728252109h306q0","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"62081314788728252109h306q0"}AI Search
25392025-08-02 13:29:0762081314788728252109h306q02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"62081314788728252109h306q0","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"62081314788728252109h306q0"}AI Search
25402025-08-02 13:39:504m7630723582205062567605y02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"4m7630723582205062567605y0","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4m7630723582205062567605y0"}AI Search
25412025-08-02 13:39:504m7630723582205062567605y02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"4m7630723582205062567605y0","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4m7630723582205062567605y0"}AI Search
25422025-08-02 13:39:504m7630723582205062567605y02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"4m7630723582205062567605y0","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4m7630723582205062567605y0"}AI Search
25432025-08-02 13:50:10340588309369847508o45j21572{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"340588309369847508o45j2157","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"340588309369847508o45j2157"}AI Search
25442025-08-02 13:50:10340588309369847508o45j21572{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"340588309369847508o45j2157","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"340588309369847508o45j2157"}AI Search
25452025-08-02 13:50:10340588309369847508o45j21572{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"340588309369847508o45j2157","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"340588309369847508o45j2157"}AI Search
25462025-08-02 13:56:431875697189055992l7256h4v78{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"1875697189055992l7256h4v78","userID":"","AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1875697189055992l7256h4v78"}AI Search
25472025-08-02 13:56:431875697189055992l7256h4v78{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"1875697189055992l7256h4v78","userID":"","AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1875697189055992l7256h4v78"}AI Search
25482025-08-02 13:56:431875697189055992l7256h4v78{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a call center tool","sid":"1875697189055992l7256h4v78","userID":"","AISummary":"I need a call center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1875697189055992l7256h4v78"}AI Search
25492025-08-02 13:59:497o49986q94399p1562950053732{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"7o49986q94399p156295005373","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7o49986q94399p156295005373"}AI Search
25502025-08-02 14:02:47870403567808j5v387080563202{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"870403567808j5v38708056320","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"870403567808j5v38708056320"}AI Search
25512025-08-02 14:05:18f8297918894225988517o699112{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"f8297918894225988517o69911","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f8297918894225988517o69911"}AI Search
25522025-08-02 14:05:18f8297918894225988517o699112{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"f8297918894225988517o69911","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f8297918894225988517o69911"}AI Search
25532025-08-02 14:05:18f8297918894225988517o699112{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"f8297918894225988517o69911","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f8297918894225988517o69911"}AI Search
25542025-08-02 14:59:0650q0812063h193r695580840902{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"50q0812063h193r69558084090","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"50q0812063h193r69558084090"}AI Search
25552025-08-02 14:59:0650q0812063h193r695580840902{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"50q0812063h193r69558084090","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"50q0812063h193r69558084090"}AI Search
25562025-08-02 14:59:0650q0812063h193r695580840902{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"50q0812063h193r69558084090","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"50q0812063h193r69558084090"}AI Search
25572025-08-02 15:04:426879393a326222b727635591242{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"6879393a326222b72763559124","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6879393a326222b72763559124"}AI Search
25582025-08-02 15:06:35624510217105759u9g689441132{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"624510217105759u9g68944113","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"624510217105759u9g68944113"}AI Search
25592025-08-02 15:06:35624510217105759u9g689441132{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"624510217105759u9g68944113","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"624510217105759u9g68944113"}AI Search
25602025-08-02 15:06:35624510217105759u9g689441132{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"624510217105759u9g68944113","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"624510217105759u9g68944113"}AI Search
25612025-08-02 15:16:5461197459674t366421v8y846932{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"61197459674t366421v8y84693","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"61197459674t366421v8y84693"}AI Search
25622025-08-02 15:16:5461197459674t366421v8y846932{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"61197459674t366421v8y84693","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"61197459674t366421v8y84693"}AI Search
25632025-08-02 15:16:5461197459674t366421v8y846932{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"61197459674t366421v8y84693","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"61197459674t366421v8y84693"}AI Search
25642025-08-02 15:18:339414989654328f09x884964x192{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"9414989654328f09x884964x19","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9414989654328f09x884964x19"}AI Search
25652025-08-02 15:18:339414989654328f09x884964x192{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"9414989654328f09x884964x19","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9414989654328f09x884964x19"}AI Search
25662025-08-02 15:18:339414989654328f09x884964x192{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"9414989654328f09x884964x19","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9414989654328f09x884964x19"}AI Search
25672025-08-02 15:18:349414989654328f09x884964x192{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"9414989654328f09x884964x19","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9414989654328f09x884964x19"}AI Search
25682025-08-02 15:18:349414989654328f09x884964x192{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"9414989654328f09x884964x19","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9414989654328f09x884964x19"}AI Search
25692025-08-02 15:18:349414989654328f09x884964x192{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"9414989654328f09x884964x19","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9414989654328f09x884964x19"}AI Search
25702025-08-02 15:31:071172574594071j679074f426712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"1172574594071j679074f42671","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1172574594071j679074f42671"}AI Search
25712025-08-02 15:31:081172574594071j679074f426712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"1172574594071j679074f42671","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1172574594071j679074f42671"}AI Search
25722025-08-02 15:31:081172574594071j679074f426712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"1172574594071j679074f42671","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1172574594071j679074f42671"}AI Search
25732025-08-02 15:37:032e25134878253072d04y6249762{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"2e25134878253072d04y624976","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2e25134878253072d04y624976"}AI Search
25742025-08-02 15:37:042e25134878253072d04y6249762{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"2e25134878253072d04y624976","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2e25134878253072d04y624976"}AI Search
25752025-08-02 15:37:042e25134878253072d04y6249762{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"2e25134878253072d04y624976","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2e25134878253072d04y624976"}AI Search
25762025-08-02 15:41:59306r22255931134603o32787102{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"306r22255931134603o3278710","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"306r22255931134603o3278710"}AI Search
25772025-08-02 15:41:59306r22255931134603o32787102{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"306r22255931134603o3278710","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"306r22255931134603o3278710"}AI Search
25782025-08-02 15:41:59306r22255931134603o32787102{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"306r22255931134603o3278710","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"306r22255931134603o3278710"}AI Search
25792025-08-02 15:42:42249161556156927528397lz7722{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"249161556156927528397lz772","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"249161556156927528397lz772"}AI Search
25802025-08-02 15:42:42249161556156927528397lz7722{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"249161556156927528397lz772","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"249161556156927528397lz772"}AI Search
25812025-08-02 15:42:42249161556156927528397lz7722{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"249161556156927528397lz772","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"249161556156927528397lz772"}AI Search
25822025-08-02 15:49:09216702t41518874781595487l12{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"216702t41518874781595487l1","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"216702t41518874781595487l1"}AI Search
25832025-08-02 15:49:09216702t41518874781595487l12{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"216702t41518874781595487l1","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"216702t41518874781595487l1"}AI Search
25842025-08-02 15:49:09216702t41518874781595487l12{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"216702t41518874781595487l1","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"216702t41518874781595487l1"}AI Search
25852025-08-02 15:56:0303j44632052o915706630348302{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"03j44632052o91570663034830","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03j44632052o91570663034830"}AI Search
25862025-08-02 15:56:0303j44632052o915706630348302{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"03j44632052o91570663034830","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03j44632052o91570663034830"}AI Search
25872025-08-02 15:56:0303j44632052o915706630348302{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"03j44632052o91570663034830","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03j44632052o91570663034830"}AI Search
25882025-08-02 16:02:490029737e93171466658697q9062{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"0029737e93171466658697q906","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0029737e93171466658697q906"}AI Search
25892025-08-02 16:02:490029737e93171466658697q9062{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"0029737e93171466658697q906","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0029737e93171466658697q906"}AI Search
25902025-08-02 16:02:490029737e93171466658697q9062{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"0029737e93171466658697q906","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0029737e93171466658697q906"}AI Search
25912025-08-02 16:05:34947346v6367i73q395593954212{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"947346v6367i73q39559395421","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"947346v6367i73q39559395421"}AI Search
25922025-08-02 16:05:34947346v6367i73q395593954212{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"947346v6367i73q39559395421","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"947346v6367i73q39559395421"}AI Search
25932025-08-02 16:05:34947346v6367i73q395593954212{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"947346v6367i73q39559395421","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"947346v6367i73q39559395421"}AI Search
25942025-08-02 16:12:086598756403v84808t0755581232{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"6598756403v84808t075558123","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6598756403v84808t075558123"}AI Search
25952025-08-02 16:12:086598756403v84808t0755581232{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"6598756403v84808t075558123","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6598756403v84808t075558123"}AI Search
25962025-08-02 16:12:086598756403v84808t0755581232{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"6598756403v84808t075558123","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6598756403v84808t075558123"}AI Search
25972025-08-02 16:15:21361542w055539f1521344594552{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"361542w055539f152134459455","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"361542w055539f152134459455"}AI Search
25982025-08-02 16:15:21361542w055539f1521344594552{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"361542w055539f152134459455","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"361542w055539f152134459455"}AI Search
25992025-08-02 16:15:21361542w055539f1521344594552{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"361542w055539f152134459455","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"361542w055539f152134459455"}AI Search
26002025-08-02 16:21:0418492193229g9392045985747o2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"18492193229g9392045985747o","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18492193229g9392045985747o"}AI Search
26012025-08-02 16:21:0418492193229g9392045985747o2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"18492193229g9392045985747o","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18492193229g9392045985747o"}AI Search
26022025-08-02 16:21:0418492193229g9392045985747o2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"18492193229g9392045985747o","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18492193229g9392045985747o"}AI Search
26032025-08-02 16:22:51583385619828888463h720k5372{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"583385619828888463h720k537","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"583385619828888463h720k537"}AI Search
26042025-08-02 16:22:51583385619828888463h720k5372{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"583385619828888463h720k537","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"583385619828888463h720k537"}AI Search
26052025-08-02 16:22:51583385619828888463h720k5372{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"583385619828888463h720k537","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"583385619828888463h720k537"}AI Search
26062025-08-02 16:28:12484331829a94110738393456j9{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need contact center technology","sid":"484331829a94110738393456j9","userID":"","AISummary":"I need contact center technology","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"484331829a94110738393456j9"}AI Search
26072025-08-02 16:28:12484331829a94110738393456j9{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need contact center technology","sid":"484331829a94110738393456j9","userID":"","AISummary":"I need contact center technology","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"484331829a94110738393456j9"}AI Search
26082025-08-02 16:28:12484331829a94110738393456j9{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need contact center technology","sid":"484331829a94110738393456j9","userID":"","AISummary":"I need contact center technology","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"484331829a94110738393456j9"}AI Search
26092025-08-02 16:29:28556323345986460992z1n224132{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"556323345986460992z1n22413","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"556323345986460992z1n22413"}AI Search
26102025-08-02 16:29:28556323345986460992z1n224132{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"556323345986460992z1n22413","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"556323345986460992z1n22413"}AI Search
26112025-08-02 16:29:28556323345986460992z1n224132{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"556323345986460992z1n22413","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"556323345986460992z1n22413"}AI Search
26122025-08-02 16:30:4688868614918837qu19q78690312{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"88868614918837qu19q7869031","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"88868614918837qu19q7869031"}AI Search
26132025-08-02 16:30:4688868614918837qu19q78690312{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"88868614918837qu19q7869031","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"88868614918837qu19q7869031"}AI Search
26142025-08-02 16:30:4688868614918837qu19q78690312{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"88868614918837qu19q7869031","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"88868614918837qu19q7869031"}AI Search
26152025-08-02 16:38:2570105003a485084478i54j01092{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"70105003a485084478i54j0109","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"70105003a485084478i54j0109"}AI Search
26162025-08-02 16:38:2570105003a485084478i54j01092{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"70105003a485084478i54j0109","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"70105003a485084478i54j0109"}AI Search
26172025-08-02 16:38:2570105003a485084478i54j01092{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"70105003a485084478i54j0109","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"70105003a485084478i54j0109"}AI Search
26182025-08-02 16:39:54b4755g756503267794632024102{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"b4755g75650326779463202410","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b4755g75650326779463202410"}AI Search
26192025-08-02 16:39:54b4755g756503267794632024102{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"b4755g75650326779463202410","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b4755g75650326779463202410"}AI Search
26202025-08-02 16:39:54b4755g756503267794632024102{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"b4755g75650326779463202410","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b4755g75650326779463202410"}AI Search
26212025-08-02 16:45:2140351137324k6v6682g07479182{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"40351137324k6v6682g0747918","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"40351137324k6v6682g0747918"}AI Search
26222025-08-02 16:45:2140351137324k6v6682g07479182{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"40351137324k6v6682g0747918","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"40351137324k6v6682g0747918"}AI Search
26232025-08-02 16:45:2140351137324k6v6682g07479182{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"40351137324k6v6682g0747918","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"40351137324k6v6682g0747918"}AI Search
26242025-08-02 16:49:57769778082g49207051220v80342{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"769778082g49207051220v8034","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"769778082g49207051220v8034"}AI Search
26252025-08-02 16:49:57769778082g49207051220v80342{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"769778082g49207051220v8034","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"769778082g49207051220v8034"}AI Search
26262025-08-02 16:49:57769778082g49207051220v80342{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"769778082g49207051220v8034","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"769778082g49207051220v8034"}AI Search
26272025-08-02 16:54:324885a184138448e869074181462{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"4885a184138448e86907418146","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4885a184138448e86907418146"}AI Search
26282025-08-02 16:54:324885a184138448e869074181462{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"4885a184138448e86907418146","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4885a184138448e86907418146"}AI Search
26292025-08-02 16:54:324885a184138448e869074181462{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"4885a184138448e86907418146","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4885a184138448e86907418146"}AI Search
26302025-08-02 17:05:188039468646n7745250540lz34739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need contact center technology","sid":"8039468646n7745250540lz347","userID":39,"AISummary":"I need contact center technology","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8039468646n7745250540lz347"}AI Search
26312025-08-02 17:05:188039468646n7745250540lz34739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need contact center technology","sid":"8039468646n7745250540lz347","userID":39,"AISummary":"I need contact center technology","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8039468646n7745250540lz347"}AI Search
26322025-08-02 17:05:188039468646n7745250540lz34739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need contact center technology","sid":"8039468646n7745250540lz347","userID":39,"AISummary":"I need contact center technology","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8039468646n7745250540lz347"}AI Search
26332025-08-02 17:06:4602a07158428857w90079652823{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"02a07158428857w90079652823","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02a07158428857w90079652823"}AI Search
26342025-08-02 17:06:4602a07158428857w90079652823{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"02a07158428857w90079652823","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02a07158428857w90079652823"}AI Search
26352025-08-02 17:06:4602a07158428857w90079652823{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"02a07158428857w90079652823","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02a07158428857w90079652823"}AI Search
26362025-08-02 17:22:380844s3377655289003573638f52{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"0844s3377655289003573638f5","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0844s3377655289003573638f5"}AI Search
26372025-08-02 17:22:380844s3377655289003573638f52{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"0844s3377655289003573638f5","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0844s3377655289003573638f5"}AI Search
26382025-08-02 18:23:317732u0813p277045959076827139{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"7732u0813p2770459590768271","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7732u0813p2770459590768271"}AI Search
26392025-08-02 18:23:327732u0813p277045959076827139{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"7732u0813p2770459590768271","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7732u0813p2770459590768271"}AI Search
26402025-08-02 18:23:327732u0813p277045959076827139{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"7732u0813p2770459590768271","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7732u0813p2770459590768271"}AI Search
26412025-08-03 20:32:53801687413313606s711241k691{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"801687413313606s711241k691","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"801687413313606s711241k691"}AI Search
26422025-08-03 20:32:54801687413313606s711241k691{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"801687413313606s711241k691","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"801687413313606s711241k691"}AI Search
26432025-08-03 20:32:54801687413313606s711241k691{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"801687413313606s711241k691","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"801687413313606s711241k691"}AI Search
26442025-08-04 08:37:4498395s007t1132423o67634094{"PID":"ks62y3","APIBody":"","ConcatRequirements":"seeking a VoIP provider","sid":"98395s007t1132423o67634094","userID":"","AISummary":"seeking a VoIP provider","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98395s007t1132423o67634094"}AI Search
26452025-08-04 08:37:4498395s007t1132423o67634094{"PID":"ks62y3","APIBody":"","ConcatRequirements":"seeking a VoIP provider","sid":"98395s007t1132423o67634094","userID":"","AISummary":"seeking a VoIP provider","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98395s007t1132423o67634094"}AI Search
26462025-08-04 19:46:26904260359248e1428846260m5739{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"Manufacturing company want ai to improve efficient but doesn’t know where to start","PalomarrAISearchID":"904260359248e1428846260m57","sid":"904260359248e1428846260m57","userID":39,"AISummary":"Manufacturing company want ai to improve efficient but doesn’t know where to start","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26472025-08-05 17:09:24949850443h8237445901065o0539{"PID":"6zr6j5","APIBody":"","ConcatRequirements":"I need a data center tool to protect from DDoS.","PalomarrAISearchID":"949850443h8237445901065o05","sid":"949850443h8237445901065o05","userID":39,"AISummary":"I need a data center tool to protect from DDoS.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26482025-08-05 17:27:56368ax28394923879296037282639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"368ax283949238792960372826","sid":"368ax283949238792960372826","userID":39,"AISummary":"Alex, a company representative from a mid-sized e-commerce firm, discussed challenges with their outdated contact center system during a Zoom call with consultant Jamie. Key issues include poor integration with Salesforce, inefficient reporting, and a need for scalability as they plan to grow their agent team. They seek a cloud-based solution with omnichannel support and AI features to enhance customer experience and improve metrics like first-call resolution and CSAT scores.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26492025-08-05 17:27:56368ax28394923879296037282639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"368ax283949238792960372826","sid":"368ax283949238792960372826","userID":39,"AISummary":"Alex, a company representative from a mid-sized e-commerce firm, discussed challenges with their outdated contact center system during a Zoom call with consultant Jamie. Key issues include poor integration with Salesforce, inefficient reporting, and a need for scalability as they plan to grow their agent team. They seek a cloud-based solution with omnichannel support and AI features to enhance customer experience and improve metrics like first-call resolution and CSAT scores.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26502025-08-05 17:27:56368ax28394923879296037282639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"368ax283949238792960372826","sid":"368ax283949238792960372826","userID":39,"AISummary":"Alex, a company representative from a mid-sized e-commerce firm, discussed challenges with their outdated contact center system during a Zoom call with consultant Jamie. Key issues include poor integration with Salesforce, inefficient reporting, and a need for scalability as they plan to grow their agent team. They seek a cloud-based solution with omnichannel support and AI features to enhance customer experience and improve metrics like first-call resolution and CSAT scores.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26512025-08-07 13:29:324054523g22176g100384525565{"PID":"43pbyk","APIBody":"","ConcatRequirements":"recommend a WEM provider that can integrate with CCaaS Venndors including Genesys and NICE","sid":"4054523g22176g100384525565","userID":"","AISummary":"recommend a WEM provider that can integrate with CCaaS Venndors including Genesys and NICE","AIIntents":"find","Source":"AI Search","SupplierSIDs":"p4gxuf,ckhocc","PalomarrAISearchID":"4054523g22176g100384525565"}AI Search
26522025-08-07 14:01:490840433015273z1454800z5574{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Im looking to automate both my chat and voice, I work for a mobile banking app and we get about 100k chats a year and 2,000 calls. I use Freshworks for my CRM and chat and tlephony, open to replacing it but would prefer something to add onto the current system to help with automation, some type of AI tool","PalomarrAISearchID":"0840433015273z1454800z5574","sid":"0840433015273z1454800z5574","userID":"","AISummary":"The user is seeking to automate chat and voice interactions for a mobile banking app that handles approximately 100,000 chats and 2,000 calls annually. They currently use Freshworks for CRM and telephony but are open to alternatives that can integrate with their existing system, specifically looking for AI tools to enhance automation. This falls under the categories of chatbot, voice bot, CRM, and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26532025-08-07 14:01:490840433015273z1454800z5574{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Im looking to automate both my chat and voice, I work for a mobile banking app and we get about 100k chats a year and 2,000 calls. I use Freshworks for my CRM and chat and tlephony, open to replacing it but would prefer something to add onto the current system to help with automation, some type of AI tool","PalomarrAISearchID":"0840433015273z1454800z5574","sid":"0840433015273z1454800z5574","userID":"","AISummary":"The user is seeking to automate chat and voice interactions for a mobile banking app that handles approximately 100,000 chats and 2,000 calls annually. They currently use Freshworks for CRM and telephony but are open to alternatives that can integrate with their existing system, specifically looking for AI tools to enhance automation. This falls under the categories of chatbot, voice bot, CRM, and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26542025-08-07 14:04:119728245214384118808069zg50101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I'm looking to automate both my chat and voice, I work for a mobile banking app and we get about 100k chats a year and 2,000 calls. I use Freshworks for my ticketing, chat and telephony, would like to replace my current solution with a tool that does it all with AI.","PalomarrAISearchID":"9728245214384118808069zg50","sid":"9728245214384118808069zg50","userID":101,"AISummary":"The user is seeking to automate chat and voice for a mobile banking app, handling approximately 100k chats and 2,000 calls annually. They currently use Freshworks for ticketing, chat, and telephony, and are looking for an all-in-one AI solution to replace their current system. This falls under categories such as chatbot, contact center, customer support, and integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26552025-08-07 14:05:3488542474n9223790745q39272e155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Im looking to automate both my chat and voice, I work for a mobile banking app and we get about 100k chats a year and 2,000 calls. I use Freshworks for my CRM and chat and tlephony, open to replacing it but would prefer something to add onto the current system to help with automation, some type of AI tool","PalomarrAISearchID":"88542474n9223790745q39272e","sid":"88542474n9223790745q39272e","userID":155,"AISummary":"The user seeks to automate chat and voice for a mobile banking app, handling 100k chats and 2,000 calls annually. They currently use Freshworks for CRM and telephony but are open to alternatives or enhancements with an AI tool for automation. This falls under the categories of chatbot, voice bot, customer support, customer service, and CRM.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26562025-08-07 14:15:5832976842834094432qx08256122{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"32976842834094432qx0825612","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"32976842834094432qx0825612"}AI Search
26572025-08-07 14:15:5832976842834094432qx08256122{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"32976842834094432qx0825612","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"32976842834094432qx0825612"}AI Search
26582025-08-07 14:18:2990357s438y22946186099373n52{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"90357s438y22946186099373n5","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"90357s438y22946186099373n5"}AI Search
26592025-08-07 14:18:2990357s438y22946186099373n52{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"90357s438y22946186099373n5","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"90357s438y22946186099373n5"}AI Search
26602025-08-07 14:20:33584777825426c78951081y49022{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"584777825426c78951081y4902","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"584777825426c78951081y4902"}AI Search
26612025-08-07 14:20:33584777825426c78951081y49022{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"584777825426c78951081y4902","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"584777825426c78951081y4902"}AI Search
26622025-08-07 14:27:575541787i170i2267j5914649962{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"5541787i170i2267j591464996","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5541787i170i2267j591464996"}AI Search
26632025-08-07 14:27:575541787i170i2267j5914649962{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"5541787i170i2267j591464996","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5541787i170i2267j591464996"}AI Search
26642025-08-07 14:29:57874851041u406624e3617839462{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"874851041u406624e361783946","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"874851041u406624e361783946"}AI Search
26652025-08-07 14:29:57874851041u406624e3617839462{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"874851041u406624e361783946","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"874851041u406624e361783946"}AI Search
26662025-08-07 14:31:273506v42528714881a8d92222432{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"3506v42528714881a8d9222243","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3506v42528714881a8d9222243"}AI Search
26672025-08-07 14:31:273506v42528714881a8d92222432{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"3506v42528714881a8d9222243","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3506v42528714881a8d9222243"}AI Search
26682025-08-07 14:33:13758403397769z415w5682584132{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"758403397769z415w568258413","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"758403397769z415w568258413"}AI Search
26692025-08-07 14:33:13758403397769z415w5682584132{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"758403397769z415w568258413","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"758403397769z415w568258413"}AI Search
26702025-08-07 14:39:579983412402p7459039955583h8101{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I\\'m looking to automate both my chat and voice, I work for a mobile banking app and we get about 100k chats a year and 2,000 calls. I use Freshworks for my ticketing, chat and telephony, would like to replace my current solution with a tool that does it all with AI.","PalomarrAISearchID":"9983412402p7459039955583h8","sid":"9983412402p7459039955583h8","userID":101,"AISummary":"The user seeks to automate chat and voice for a mobile banking app, handling 100k chats and 2,000 calls annually. They currently use Freshworks for ticketing, chat, and telephony and wish to find an all-in-one AI solution to replace their current setup. This falls under the categories of chatbot, contact center, customer support, and integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26712025-08-07 15:02:0733k10709301529112d06768e4739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: Alice (VP) Bob (Sales Manager) Cathy (Marketing Specialist) David (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"33k10709301529112d06768e47","sid":"33k10709301529112d06768e47","userID":39,"AISummary":"The ACME Hammer Co. Zoom call focused on enhancing customer experience ahead of expansion into Southern California and Florida, emphasizing bilingual support for Spanish-speaking customers. Participants discussed upgrading their current CRM and communication tools to include advanced chat features, AI capabilities, and integration with inventory management. They outlined responsibilities for researching solutions and stressed the importance of training for smooth adoption. This falls under the category of customer experience and technology solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26722025-08-07 15:02:0733k10709301529112d06768e4739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: Alice (VP) Bob (Sales Manager) Cathy (Marketing Specialist) David (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"33k10709301529112d06768e47","sid":"33k10709301529112d06768e47","userID":39,"AISummary":"The ACME Hammer Co. Zoom call focused on enhancing customer experience ahead of expansion into Southern California and Florida, emphasizing bilingual support for Spanish-speaking customers. Participants discussed upgrading their current CRM and communication tools to include advanced chat features, AI capabilities, and integration with inventory management. They outlined responsibilities for researching solutions and stressed the importance of training for smooth adoption. This falls under the category of customer experience and technology solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26732025-08-07 15:02:0733k10709301529112d06768e4739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: Alice (VP) Bob (Sales Manager) Cathy (Marketing Specialist) David (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"33k10709301529112d06768e47","sid":"33k10709301529112d06768e47","userID":39,"AISummary":"The ACME Hammer Co. Zoom call focused on enhancing customer experience ahead of expansion into Southern California and Florida, emphasizing bilingual support for Spanish-speaking customers. Participants discussed upgrading their current CRM and communication tools to include advanced chat features, AI capabilities, and integration with inventory management. They outlined responsibilities for researching solutions and stressed the importance of training for smooth adoption. This falls under the category of customer experience and technology solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26742025-08-07 15:05:039s3c6493182834864265187b672{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I’m looking into vendors because our email management is inefficient and its a business problem","PalomarrAISearchID":"9s3c6493182834864265187b67","sid":"9s3c6493182834864265187b67","userID":2,"AISummary":"I’m looking into vendors because our email management is inefficient and its a business problem","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26752025-08-07 15:05:039s3c6493182834864265187b672{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I’m looking into vendors because our email management is inefficient and its a business problem","PalomarrAISearchID":"9s3c6493182834864265187b67","sid":"9s3c6493182834864265187b67","userID":2,"AISummary":"I’m looking into vendors because our email management is inefficient and its a business problem","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26762025-08-07 15:07:2590l207a800938f5467953056742{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I have a business problem requiring chatbots","PalomarrAISearchID":"90l207a800938f546795305674","sid":"90l207a800938f546795305674","userID":2,"AISummary":"I have a business problem requiring chatbots","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26772025-08-07 15:43:58268842wk2388u8005604686043{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"looking for a tool to do data processing and orchestration ie like deduplication, data clean up, routing and enrichment for contacts","sid":"268842wk2388u8005604686043","userID":"","AISummary":"looking for a tool to do data processing and orchestration ie like deduplication, data clean up, routing and enrichment for contacts","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"268842wk2388u8005604686043"}AI Search
26782025-08-07 15:44:5061098c36r6099456589649452939{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","PalomarrAISearchID":"61098c36r60994565896494529","sid":"61098c36r60994565896494529","userID":39,"AISummary":"I need a chatbot for my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26792025-08-07 15:48:12639b915z24291935627650g171383{"PID":"sexmk3","APIBody":"","ConcatRequirements":"looking for a tool to do data processing and orchestration for data processes to automate. Iss.","PalomarrAISearchID":"639b915z24291935627650g171","sid":"639b915z24291935627650g171","userID":383,"AISummary":"looking for a tool to do data processing and orchestration for data processes to automate. Iss.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26802025-08-07 15:55:4671037874558j33144n164r580939{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need to replace Five9","sid":"71037874558j33144n164r5809","userID":39,"AISummary":"I need to replace Five9","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"71037874558j33144n164r5809"}AI Search
26812025-08-07 15:55:52394981290r1243367922t48997383{"PID":"y5prge","APIBody":"","ConcatRequirements":"i need to replace Gainsight","sid":"394981290r1243367922t48997","userID":383,"AISummary":"i need to replace Gainsight","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"d1pe0c","PalomarrAISearchID":"394981290r1243367922t48997"}AI Search
26822025-08-07 16:00:308293997848602141974a640e1339{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: Alice (VP) Bob (Sales Manager) Cathy (Marketing Specialist) David (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"8293997848602141974a640e13","sid":"8293997848602141974a640e13","userID":39,"AISummary":"The ACME Hammer Co. Zoom call involved a discussion about enhancing customer experience, especially for Spanish-speaking customers, as they expand into new markets. The team identified the need for a more robust CRM, bilingual support, advanced chat features, and AI integration. They also emphasized the importance of training for the new system. Responsibilities were assigned for researching solutions, with a follow-up planned for next week. This falls under customer experience and technology solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26832025-08-07 16:00:308293997848602141974a640e1339{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: Alice (VP) Bob (Sales Manager) Cathy (Marketing Specialist) David (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"8293997848602141974a640e13","sid":"8293997848602141974a640e13","userID":39,"AISummary":"The ACME Hammer Co. Zoom call involved a discussion about enhancing customer experience, especially for Spanish-speaking customers, as they expand into new markets. The team identified the need for a more robust CRM, bilingual support, advanced chat features, and AI integration. They also emphasized the importance of training for the new system. Responsibilities were assigned for researching solutions, with a follow-up planned for next week. This falls under customer experience and technology solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26842025-08-08 07:59:237342104g7316925v9686675298{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"7342104g7316925v9686675298","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7342104g7316925v9686675298"}AI Search
26852025-08-08 07:59:237342104g7316925v9686675298{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"7342104g7316925v9686675298","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7342104g7316925v9686675298"}AI Search
26862025-08-08 07:59:237342104g7316925v9686675298{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"7342104g7316925v9686675298","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7342104g7316925v9686675298"}AI Search
26872025-08-08 08:53:5905534660015o975748a538993839{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"WFM and contact center folks. Going to be vetting new acd solutions. Small center (2 dozen) but expect continued growth. So looking for recommendations for a smaller center on a budget with all the basics cared for. I am not looking for top tier solutions and the associated price tags. Need a “light” but good solution. Too many solutions these days so hoping for recommendations to get to a short list I can vet further. Key features would include reasonable real time dashboards/insighs. Agent log in and out reporting, agent and center kpi reporting, call recording, chat capabilities….. Also interested in anyone’s experience with Microsoft dynamics contact center.","PalomarrAISearchID":"05534660015o975748a5389938","sid":"05534660015o975748a5389938","userID":39,"AISummary":"The user is looking for budget-friendly ACD solutions for a small contact center (around 24 agents) with expected growth. They seek a \"light\" solution that covers basics like real-time dashboards, agent reporting, KPI reporting, call recording, and chat capabilities. They also want recommendations to narrow down options and inquire about experiences with Microsoft Dynamics contact center. This falls under the WFM and contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26882025-08-08 08:53:5905534660015o975748a538993839{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"WFM and contact center folks. Going to be vetting new acd solutions. Small center (2 dozen) but expect continued growth. So looking for recommendations for a smaller center on a budget with all the basics cared for. I am not looking for top tier solutions and the associated price tags. Need a “light” but good solution. Too many solutions these days so hoping for recommendations to get to a short list I can vet further. Key features would include reasonable real time dashboards/insighs. Agent log in and out reporting, agent and center kpi reporting, call recording, chat capabilities….. Also interested in anyone’s experience with Microsoft dynamics contact center.","PalomarrAISearchID":"05534660015o975748a5389938","sid":"05534660015o975748a5389938","userID":39,"AISummary":"The user is looking for budget-friendly ACD solutions for a small contact center (around 24 agents) with expected growth. They seek a \"light\" solution that covers basics like real-time dashboards, agent reporting, KPI reporting, call recording, and chat capabilities. They also want recommendations to narrow down options and inquire about experiences with Microsoft Dynamics contact center. This falls under the WFM and contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26892025-08-08 08:53:5905534660015o975748a538993839{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"WFM and contact center folks. Going to be vetting new acd solutions. Small center (2 dozen) but expect continued growth. So looking for recommendations for a smaller center on a budget with all the basics cared for. I am not looking for top tier solutions and the associated price tags. Need a “light” but good solution. Too many solutions these days so hoping for recommendations to get to a short list I can vet further. Key features would include reasonable real time dashboards/insighs. Agent log in and out reporting, agent and center kpi reporting, call recording, chat capabilities….. Also interested in anyone’s experience with Microsoft dynamics contact center.","PalomarrAISearchID":"05534660015o975748a5389938","sid":"05534660015o975748a5389938","userID":39,"AISummary":"The user is looking for budget-friendly ACD solutions for a small contact center (around 24 agents) with expected growth. They seek a \"light\" solution that covers basics like real-time dashboards, agent reporting, KPI reporting, call recording, and chat capabilities. They also want recommendations to narrow down options and inquire about experiences with Microsoft Dynamics contact center. This falls under the WFM and contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
26902025-08-08 09:46:07115i8772515380450005348t722{"PID":"cuvngx","APIBody":"","ConcatRequirements":"I need an identity management supplier","sid":"115i8772515380450005348t72","userID":2,"AISummary":"I need an identity management supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"115i8772515380450005348t72"}AI Search
26912025-08-08 10:01:14804326i1108m79u295232098212{"PID":"uwsi5q","APIBody":"","ConcatRequirements":"I need an EMR supplier","sid":"804326i1108m79u29523209821","userID":2,"AISummary":"I need an EMR supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"804326i1108m79u29523209821"}AI Search
26922025-08-08 10:01:14804326i1108m79u295232098212{"PID":"uwsi5q","APIBody":"","ConcatRequirements":"I need an EMR supplier","sid":"804326i1108m79u29523209821","userID":2,"AISummary":"I need an EMR supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"804326i1108m79u29523209821"}AI Search
26932025-08-08 10:01:4756743143035rd81418900255022{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"56743143035rd8141890025502","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"56743143035rd8141890025502"}AI Search
26942025-08-08 10:01:4756743143035rd81418900255022{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"56743143035rd8141890025502","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"56743143035rd8141890025502"}AI Search
26952025-08-08 10:03:3286t7894162930468962132g4712{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"86t7894162930468962132g471","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"86t7894162930468962132g471"}AI Search
26962025-08-08 10:03:3286t7894162930468962132g4712{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"86t7894162930468962132g471","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"86t7894162930468962132g471"}AI Search
26972025-08-08 10:03:3386t7894162930468962132g4712{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"86t7894162930468962132g471","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"86t7894162930468962132g471"}AI Search
26982025-08-08 10:03:3386t7894162930468962132g4712{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist supplier","sid":"86t7894162930468962132g471","userID":2,"AISummary":"I need an agent assist supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"86t7894162930468962132g471"}AI Search
26992025-08-08 10:58:2331635g8459364699344o420114{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Self service bot","sid":"31635g8459364699344o420114","userID":"","AISummary":"Self service bot","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31635g8459364699344o420114"}AI Search
27002025-08-08 11:00:284q7646297672iq068276850753{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Need new customer support chatbit, offering self service, chat, and connects wit Zendesk","sid":"4q7646297672iq068276850753","userID":"","AISummary":"Need new customer support chatbit, offering self service, chat, and connects wit Zendesk","AIIntents":"find","Source":"AI Search","SupplierSIDs":"6xpg94","PalomarrAISearchID":"4q7646297672iq068276850753"}AI Search
27012025-08-08 11:20:4567084650373040j04077d74j85{"PID":"l0vzx2","APIBody":"","ConcatRequirements":"Learning Management System","sid":"67084650373040j04077d74j85","userID":"","AISummary":"Learning Management System","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"67084650373040j04077d74j85"}AI Search
27022025-08-08 13:11:20742715g20111417868734854r32{"PID":"iyw3m0","APIBody":"","ConcatRequirements":"I need an IoT supplier","sid":"742715g20111417868734854r3","userID":2,"AISummary":"I need an IoT supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"742715g20111417868734854r3"}AI Search
27032025-08-08 13:34:54z7208100005410488132f33h132{"PID":"iyw3m0","APIBody":"","ConcatRequirements":"I need an IoT supplier","sid":"z7208100005410488132f33h13","userID":2,"AISummary":"I need an IoT supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"z7208100005410488132f33h13"}AI Search
27042025-08-08 20:47:5283795v1620755043o42398g903{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"83795v1620755043o42398g903","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"83795v1620755043o42398g903"}AI Search
27052025-08-08 21:15:51o864152n72073680769261v30439{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot","sid":"o864152n72073680769261v304","userID":39,"AISummary":"I need a voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"o864152n72073680769261v304"}AI Search
27062025-08-09 07:19:353731058d86458931e71641231739{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"I need a outbound dialer","sid":"3731058d86458931e716412317","userID":39,"AISummary":"I need a outbound dialer","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3731058d86458931e716412317"}AI Search
27072025-08-10 06:53:122s86i1959878477811555746w4{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I am looking for a chatbot","sid":"2s86i1959878477811555746w4","userID":"","AISummary":"I am looking for a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2s86i1959878477811555746w4"}AI Search
27082025-08-10 09:45:408243136730ys181929496x2182{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best CX Solution","sid":"8243136730ys181929496x2182","userID":"","AISummary":"What Is The Best CX Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8243136730ys181929496x2182"}AI Search
27092025-08-10 09:45:408243136730ys181929496x2182{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best CX Solution","sid":"8243136730ys181929496x2182","userID":"","AISummary":"What Is The Best CX Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8243136730ys181929496x2182"}AI Search
27102025-08-10 09:45:408243136730ys181929496x2182{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best CX Solution","sid":"8243136730ys181929496x2182","userID":"","AISummary":"What Is The Best CX Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8243136730ys181929496x2182"}AI Search
27112025-08-10 10:55:18579966231l859339r296068r62{"PID":"l0vzx2","APIBody":"","ConcatRequirements":"LMS for support operations","sid":"579966231l859339r296068r62","userID":"","AISummary":"LMS for support operations","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"579966231l859339r296068r62"}AI Search
27122025-08-10 21:20:08629l1u04220328919841191f50{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"I need customer support quality assurance software","sid":"629l1u04220328919841191f50","userID":"","AISummary":"I need customer support quality assurance software","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"629l1u04220328919841191f50"}AI Search
27132025-08-11 09:28:486n708658578d224c181245352139{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"6n708658578d224c1812453521","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6n708658578d224c1812453521"}AI Search
27142025-08-11 09:32:37005270159920141z2d6976467339{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot","sid":"005270159920141z2d69764673","userID":39,"AISummary":"I need a voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"005270159920141z2d69764673"}AI Search
27152025-08-11 09:52:13931332403418519i546513a96539{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for Five9","sid":"931332403418519i546513a965","userID":39,"AISummary":"I need a voicebot for Five9","AIIntents":"find","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"931332403418519i546513a965"}AI Search
27162025-08-11 13:10:020o0350687818o68514965179002{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"0o0350687818o6851496517900","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0o0350687818o6851496517900"}AI Search
27172025-08-11 16:32:3681957779903708i70859q46017{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Best chatbot for low call","sid":"81957779903708i70859q46017","userID":"","AISummary":"Best chatbot for low call","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"81957779903708i70859q46017"}AI Search
27182025-08-11 16:32:3781957779903708i70859q46017{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Best chatbot for low call volume","sid":"81957779903708i70859q46017","userID":"","AISummary":"Best chatbot for low call volume","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"81957779903708i70859q46017"}AI Search
27192025-08-11 18:37:112248988q86233x22412692198039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a tool to help me with my contact center in florida.","PalomarrAISearchID":"2248988q86233x224126921980","sid":"2248988q86233x224126921980","userID":39,"AISummary":"I need a tool to help me with my contact center in florida.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27202025-08-11 18:37:112248988q86233x22412692198039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a tool to help me with my contact center in florida.","PalomarrAISearchID":"2248988q86233x224126921980","sid":"2248988q86233x224126921980","userID":39,"AISummary":"I need a tool to help me with my contact center in florida.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27212025-08-11 18:37:112248988q86233x22412692198039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a tool to help me with my contact center in florida.","PalomarrAISearchID":"2248988q86233x224126921980","sid":"2248988q86233x224126921980","userID":39,"AISummary":"I need a tool to help me with my contact center in florida.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27222025-08-12 07:22:4487r28o46376912851347095839155{"PID":"ys73uz","APIBody":"","ConcatRequirements":"UCaaS suppliers like GoTo","sid":"87r28o46376912851347095839","userID":155,"AISummary":"UCaaS suppliers like GoTo","AIIntents":"find","Source":"AI Search","SupplierSIDs":"9u3fam","PalomarrAISearchID":"87r28o46376912851347095839"}AI Search
27232025-08-12 07:23:34729622c5e96b41813974632358155{"PID":"ys73uz","APIBody":"","ConcatRequirements":"UCaaS suppliers like GoTo and I need internationally calling","sid":"729622c5e96b41813974632358","userID":155,"AISummary":"UCaaS suppliers like GoTo and I need internationally calling","AIIntents":"find","Source":"AI Search","SupplierSIDs":"9u3fam","PalomarrAISearchID":"729622c5e96b41813974632358"}AI Search
27242025-08-12 07:25:3357668880n022264i981b205703155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"show me chatbots","sid":"57668880n022264i981b205703","userID":155,"AISummary":"show me chatbots","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"57668880n022264i981b205703"}AI Search
27252025-08-12 07:38:348159094790j99457o538520g09{"PID":"8hlswt","APIBody":"","ConcatRequirements":"I need to replace Dialpad","sid":"8159094790j99457o538520g09","userID":"","AISummary":"I need to replace Dialpad","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"kj64bi","PalomarrAISearchID":"8159094790j99457o538520g09"}AI Search
27262025-08-12 08:42:41376132064ze973486683306162{"PID":"vax43n","APIBody":"","ConcatRequirements":"provide several suppliers that will solve for pen testing and breach prevention","PalomarrAISearchID":"376132064ze973486683306162","sid":"376132064ze973486683306162","userID":"","AISummary":"provide several suppliers that will solve for pen testing and breach prevention","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27272025-08-12 08:53:11983r61427605819825872073p7386{"PID":"vax43n","APIBody":"","ConcatRequirements":"provide several suppliers that will solve for pen testing and breach prevention","PalomarrAISearchID":"983r61427605819825872073p7","sid":"983r61427605819825872073p7","userID":386,"AISummary":"provide several suppliers that will solve for pen testing and breach prevention","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27282025-08-12 18:37:5397366347w329711i1455256q65{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solutions","sid":"97366347w329711i1455256q65","userID":"","AISummary":"What Is The Best Customer Experience Solutions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97366347w329711i1455256q65"}AI Search
27292025-08-12 18:37:5397366347w329711i1455256q65{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solutions","sid":"97366347w329711i1455256q65","userID":"","AISummary":"What Is The Best Customer Experience Solutions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97366347w329711i1455256q65"}AI Search
27302025-08-12 18:37:5397366347w329711i1455256q65{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solutions","sid":"97366347w329711i1455256q65","userID":"","AISummary":"What Is The Best Customer Experience Solutions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97366347w329711i1455256q65"}AI Search
27312025-08-12 19:07:3908106737547h033s422586208r{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"08106737547h033s422586208r","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"08106737547h033s422586208r"}AI Search
27322025-08-12 19:07:3908106737547h033s422586208r{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"08106737547h033s422586208r","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"08106737547h033s422586208r"}AI Search
27332025-08-12 19:07:3908106737547h033s422586208r{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"08106737547h033s422586208r","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"08106737547h033s422586208r"}AI Search
27342025-08-13 05:18:38520m6q64k64372827348987652{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"520m6q64k64372827348987652","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"520m6q64k64372827348987652"}AI Search
27352025-08-13 05:18:38520m6q64k64372827348987652{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"520m6q64k64372827348987652","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"520m6q64k64372827348987652"}AI Search
27362025-08-13 05:18:38520m6q64k64372827348987652{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"520m6q64k64372827348987652","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"520m6q64k64372827348987652"}AI Search
27372025-08-13 15:05:23f33804h992692826430981940539{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for spanish and","sid":"f33804h9926928264309819405","userID":39,"AISummary":"I need a chatbot for spanish and","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f33804h9926928264309819405"}AI Search
27382025-08-14 09:51:49878w56226670753081a8088h14{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"878w56226670753081a8088h14","sid":"878w56226670753081a8088h14","userID":"","AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27392025-08-14 14:28:4375h567390087968s4040138151101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Benny exploring Level365 to understand fit. Current setup: fully remote team (~40 users/mo), offices in Salt Lake & Nashville. Uses Gladly (CRM, phone, SMS, socials) via Twilio (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex). Handles ~4K calls/week with a very simple IVR. No major pain points; minor concern is toll-free minute cost ($0.0657/min). Wants IVR to remain simple but interested in AI for intent-based call routing. Stephen to research Gladly integrations. Shopify in use. I'm looking for an AI IVA tool.","PalomarrAISearchID":"75h567390087968s4040138151","sid":"75h567390087968s4040138151","userID":101,"AISummary":"Benny is exploring Level365 for a fully remote team of ~40 users, with offices in Salt Lake and Nashville. They use Gladly for CRM and Twilio for phone and messaging, handling ~4K calls/week with a simple IVR. There are no major pain points, but concerns about toll-free minute costs exist. Benny is interested in AI for intent-based call routing and wants to maintain a simple IVR. This falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27402025-08-14 14:28:4375h567390087968s4040138151101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Benny exploring Level365 to understand fit. Current setup: fully remote team (~40 users/mo), offices in Salt Lake & Nashville. Uses Gladly (CRM, phone, SMS, socials) via Twilio (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex). Handles ~4K calls/week with a very simple IVR. No major pain points; minor concern is toll-free minute cost ($0.0657/min). Wants IVR to remain simple but interested in AI for intent-based call routing. Stephen to research Gladly integrations. Shopify in use. I'm looking for an AI IVA tool.","PalomarrAISearchID":"75h567390087968s4040138151","sid":"75h567390087968s4040138151","userID":101,"AISummary":"Benny is exploring Level365 for a fully remote team of ~40 users, with offices in Salt Lake and Nashville. They use Gladly for CRM and Twilio for phone and messaging, handling ~4K calls/week with a simple IVR. There are no major pain points, but concerns about toll-free minute costs exist. Benny is interested in AI for intent-based call routing and wants to maintain a simple IVR. This falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27412025-08-14 14:28:4375h567390087968s4040138151101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Benny exploring Level365 to understand fit. Current setup: fully remote team (~40 users/mo), offices in Salt Lake & Nashville. Uses Gladly (CRM, phone, SMS, socials) via Twilio (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex) (Flex). Handles ~4K calls/week with a very simple IVR. No major pain points; minor concern is toll-free minute cost ($0.0657/min). Wants IVR to remain simple but interested in AI for intent-based call routing. Stephen to research Gladly integrations. Shopify in use. I'm looking for an AI IVA tool.","PalomarrAISearchID":"75h567390087968s4040138151","sid":"75h567390087968s4040138151","userID":101,"AISummary":"Benny is exploring Level365 for a fully remote team of ~40 users, with offices in Salt Lake and Nashville. They use Gladly for CRM and Twilio for phone and messaging, handling ~4K calls/week with a simple IVR. There are no major pain points, but concerns about toll-free minute costs exist. Benny is interested in AI for intent-based call routing and wants to maintain a simple IVR. This falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27422025-08-14 14:34:1788351583463507p424m358022i101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Benny is exploring VoiceAI/IVA solutions for his company, which has approximately 40 remote users. They currently use Gladly as their CRM and for all communications (phone, SMS, social media), which is built on Twilio (Flex). The team handles about 4,000 calls per week with a simple IVR.","PalomarrAISearchID":"88351583463507p424m358022i","sid":"88351583463507p424m358022i","userID":101,"AISummary":"The user is exploring VoiceAI/IVA solutions for a company with 40 remote users that uses Gladly as their CRM for communications, built on Twilio (Flex). They handle around 4,000 calls weekly with a simple IVR. This falls under the categories of voice bot, CCaaS, customer support, and CRM.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27432025-08-14 14:38:186s19751520450754291686405r155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an IVR with AI for call routing, needs to integrate with","sid":"6s19751520450754291686405r","userID":155,"AISummary":"I need an IVR with AI for call routing, needs to integrate with","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"6s19751520450754291686405r"}AI Search
27442025-08-14 14:39:5276911966430rw018187313g837101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Looking for a VoiceAI bot that can easily integrate with Gladly. I currently oversee a contact center of about 40 agents with over 4,000 calls per week, we have a very basic IVR. Prim","PalomarrAISearchID":"76911966430rw018187313g837","sid":"76911966430rw018187313g837","userID":101,"AISummary":"User seeks a VoiceAI bot that integrates with Gladly for a contact center of 40 agents handling over 4,000 calls weekly, currently using a basic IVR. This falls under the contact center and voice bot categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27452025-08-14 14:43:320133192832403666c90q914062155{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I need an IVR with AI to all to my current system for call routing, needs to integrate with Gladly","PalomarrAISearchID":"0133192832403666c90q914062","sid":"0133192832403666c90q914062","userID":155,"AISummary":"I need an IVR with AI to all to my current system for call routing, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27462025-08-14 14:47:5671vy58133080076713992572g6155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"i need a IVR with AI for call routing, needs to integrate with Gladly","PalomarrAISearchID":"71vy58133080076713992572g6","sid":"71vy58133080076713992572g6","userID":155,"AISummary":"i need a IVR with AI for call routing, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27472025-08-14 14:47:5671vy58133080076713992572g6155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"i need a IVR with AI for call routing, needs to integrate with Gladly","PalomarrAISearchID":"71vy58133080076713992572g6","sid":"71vy58133080076713992572g6","userID":155,"AISummary":"i need a IVR with AI for call routing, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27482025-08-14 14:47:5671vy58133080076713992572g6155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"i need a IVR with AI for call routing, needs to integrate with Gladly","PalomarrAISearchID":"71vy58133080076713992572g6","sid":"71vy58133080076713992572g6","userID":155,"AISummary":"i need a IVR with AI for call routing, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27492025-08-14 14:49:51290d75917528xt941950400366155{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"i need a IVR with AI for call routing at add to my current system, needs to integrate with Gladly","PalomarrAISearchID":"290d75917528xt941950400366","sid":"290d75917528xt941950400366","userID":155,"AISummary":"i need a IVR with AI for call routing at add to my current system, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
27502025-08-14 14:51:1262959250308a4522673v597481155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an AI IVR that integrates with Gladly","sid":"62959250308a4522673v597481","userID":155,"AISummary":"I need an AI IVR that integrates with Gladly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"62959250308a4522673v597481"}AI Search
27512025-08-14 14:52:4406041022f264315601726g61z839{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a self service AI tool for my phones that works with Gladly.","sid":"06041022f264315601726g61z8","userID":39,"AISummary":"I need a self service AI tool for my phones that works with Gladly.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"06041022f264315601726g61z8"}AI Search
27522025-08-14 14:54:56995320328te02808549j183126155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an AI IVR that integrates with Gladly, needs to be lower in cost","sid":"995320328te02808549j183126","userID":155,"AISummary":"I need an AI IVR that integrates with Gladly, needs to be lower in cost","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"995320328te02808549j183126"}AI Search
27532025-08-14 14:56:0943477747256y4210151h05373039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a self service AI tool for my phones that works with Gladly.","sid":"43477747256y4210151h053730","userID":39,"AISummary":"I need a self service AI tool for my phones that works with Gladly.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"43477747256y4210151h053730"}AI Search
27542025-08-14 14:56:0943477747256y4210151h05373039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a self service AI tool for my phones that works with Gladly.","sid":"43477747256y4210151h053730","userID":39,"AISummary":"I need a self service AI tool for my phones that works with Gladly.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"43477747256y4210151h053730"}AI Search
27552025-08-14 14:57:412707564i1910t405918328008p155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a self service AI tool for my phones that works with Gladly","sid":"2707564i1910t405918328008p","userID":155,"AISummary":"I need a self service AI tool for my phones that works with Gladly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"2707564i1910t405918328008p"}AI Search
27562025-08-14 14:57:412707564i1910t405918328008p155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a self service AI tool for my phones that works with Gladly","sid":"2707564i1910t405918328008p","userID":155,"AISummary":"I need a self service AI tool for my phones that works with Gladly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"2707564i1910t405918328008p"}AI Search
27572025-08-14 15:04:229842p00857y1162186336161r6101{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Interested in a self service AI tool for my phones that integrate with Gladly.","sid":"9842p00857y1162186336161r6","userID":101,"AISummary":"Interested in a self service AI tool for my phones that integrate with Gladly.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"9842p00857y1162186336161r6"}AI Search
27582025-08-14 15:04:229842p00857y1162186336161r6101{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Interested in a self service AI tool for my phones that integrate with Gladly.","sid":"9842p00857y1162186336161r6","userID":101,"AISummary":"Interested in a self service AI tool for my phones that integrate with Gladly.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"9842p00857y1162186336161r6"}AI Search
27592025-08-14 15:05:19398g28642839j69060c81323722{"PID":"i7zidn","APIBody":"","ConcatRequirements":"I want risk assessment and visibility integration supplier","sid":"398g28642839j69060c8132372","userID":2,"AISummary":"I want risk assessment and visibility integration supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"398g28642839j69060c8132372"}AI Search
27602025-08-14 15:27:09888718761357813669774u00t3{"PID":"cuvngx","APIBody":"","ConcatRequirements":"identity and access managmeent","sid":"888718761357813669774u00t3","userID":"","AISummary":"identity and access managmeent","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"888718761357813669774u00t3"}AI Search
27612025-08-14 15:27:12888718761357813669774u00t3{"PID":"y5tc6k","APIBody":"","ConcatRequirements":"identity and access managment","sid":"888718761357813669774u00t3","userID":"","AISummary":"identity and access managment","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"888718761357813669774u00t3"}AI Search
27622025-08-14 16:11:07o623824v9912458800594216972{"PID":"rrrp2b","APIBody":"","ConcatRequirements":"I want fraud and transaction security","sid":"o623824v991245880059421697","userID":2,"AISummary":"I want fraud and transaction security","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"o623824v991245880059421697"}AI Search
27632025-08-14 16:32:3027363898419435f447x654f0692{"PID":"cuvngx","APIBody":"","ConcatRequirements":"Can more information be provided about identity management for remote workers?","sid":"27363898419435f447x654f069","userID":2,"AISummary":"Can more information be provided about identity management for remote workers?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"27363898419435f447x654f069"}AI Search
27642025-08-14 16:43:3367644291563140t3l869913829{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"67644291563140t3l869913829","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"67644291563140t3l869913829"}AI Search
27652025-08-14 16:43:3367644291563140t3l869913829{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"67644291563140t3l869913829","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"67644291563140t3l869913829"}AI Search
27662025-08-14 16:47:0160970720848342q707754902n4{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"60970720848342q707754902n4","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"60970720848342q707754902n4"}AI Search
27672025-08-14 16:47:0160970720848342q707754902n4{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"60970720848342q707754902n4","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"60970720848342q707754902n4"}AI Search
27682025-08-14 16:53:1309433887984276041469953y9w2{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"Quality monitoring consulting","sid":"09433887984276041469953y9w","userID":2,"AISummary":"Quality monitoring consulting","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"09433887984276041469953y9w"}AI Search
27692025-08-14 16:53:3209433887984276041469953y9w2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I want a chatbot","sid":"09433887984276041469953y9w","userID":2,"AISummary":"I want a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"09433887984276041469953y9w"}AI Search
27702025-08-14 16:53:3209433887984276041469953y9w2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I want a chatbot","sid":"09433887984276041469953y9w","userID":2,"AISummary":"I want a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"09433887984276041469953y9w"}AI Search
27712025-08-14 17:03:058h6153339162081504779445fo2{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I'm looking for integration services","sid":"8h6153339162081504779445fo","userID":2,"AISummary":"I'm looking for integration services","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8h6153339162081504779445fo"}AI Search
27722025-08-14 17:32:35a6100341505408p82795706181{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"a6100341505408p82795706181","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"a6100341505408p82795706181"}AI Search
27732025-08-14 17:32:35a6100341505408p82795706181{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"a6100341505408p82795706181","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"a6100341505408p82795706181"}AI Search
27742025-08-14 17:48:56x6g23279994952923131469167{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"x6g23279994952923131469167","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"x6g23279994952923131469167"}AI Search
27752025-08-14 17:48:56x6g23279994952923131469167{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"x6g23279994952923131469167","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"x6g23279994952923131469167"}AI Search
27762025-08-14 17:49:4824110879897461y3382174s6k039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"24110879897461y3382174s6k0","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"24110879897461y3382174s6k0"}AI Search
27772025-08-14 17:49:4824110879897461y3382174s6k039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"24110879897461y3382174s6k0","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"24110879897461y3382174s6k0"}AI Search
27782025-08-14 18:17:4203h381121649599042z997704039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"03h381121649599042z9977040","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03h381121649599042z9977040"}AI Search
27792025-08-14 18:17:4203h381121649599042z997704039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"03h381121649599042z9977040","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03h381121649599042z9977040"}AI Search
27802025-08-15 11:28:549290zq7751320140239731748039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"9290zq77513201402397317480","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9290zq77513201402397317480"}AI Search
27812025-08-15 11:28:549290zq7751320140239731748039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"9290zq77513201402397317480","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9290zq77513201402397317480"}AI Search
27822025-08-15 11:29:195988787xi6301283566c00249739{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"5988787xi6301283566c002497","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5988787xi6301283566c002497"}AI Search
27832025-08-15 11:29:195988787xi6301283566c00249739{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"5988787xi6301283566c002497","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5988787xi6301283566c002497"}AI Search
27842025-08-16 11:32:10666089l2n333248366x6565087{"PID":"4gau0u","APIBody":"","ConcatRequirements":"please recommend cloud providers that support cloud migrations, chatbots,","sid":"666089l2n333248366x6565087","userID":"","AISummary":"please recommend cloud providers that support cloud migrations, chatbots,","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"666089l2n333248366x6565087"}AI Search
27852025-08-17 13:14:06332903317kd599147759365391{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"332903317kd599147759365391","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"332903317kd599147759365391"}AI Search
27862025-08-17 13:14:07332903317kd599147759365391{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"332903317kd599147759365391","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"332903317kd599147759365391"}AI Search
27872025-08-17 13:14:07332903317kd599147759365391{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"332903317kd599147759365391","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"332903317kd599147759365391"}AI Search
27882025-08-18 09:05:3271i665759572589k99370p1646{"PID":"43pbyk","APIBody":"","ConcatRequirements":"looking for a WFM","sid":"71i665759572589k99370p1646","userID":"","AISummary":"looking for a WFM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"71i665759572589k99370p1646"}AI Search
27892025-08-18 09:58:47968289713e95x6803399985481{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CCaaS supplier that has an IVAI or Voicebot.","sid":"968289713e95x6803399985481","userID":"","AISummary":"Looking for a CCaaS supplier that has an IVAI or Voicebot.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"vx951q","PalomarrAISearchID":"968289713e95x6803399985481"}AI Search
27902025-08-18 09:58:47968289713e95x6803399985481{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CCaaS supplier that has an IVAI or Voicebot.","sid":"968289713e95x6803399985481","userID":"","AISummary":"Looking for a CCaaS supplier that has an IVAI or Voicebot.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"vx951q","PalomarrAISearchID":"968289713e95x6803399985481"}AI Search
27912025-08-18 09:58:47968289713e95x6803399985481{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CCaaS supplier that has an IVAI or Voicebot.","sid":"968289713e95x6803399985481","userID":"","AISummary":"Looking for a CCaaS supplier that has an IVAI or Voicebot.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"vx951q","PalomarrAISearchID":"968289713e95x6803399985481"}AI Search
27922025-08-18 10:16:571089813537168174udr93159352{"PID":"wywvgf","APIBody":"","ConcatRequirements":"What does a chatbot do?","sid":"1089813537168174udr9315935","userID":2,"AISummary":"What does a chatbot do?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1089813537168174udr9315935"}AI Search
27932025-08-18 10:16:571089813537168174udr93159352{"PID":"wywvgf","APIBody":"","ConcatRequirements":"What does a chatbot do?","sid":"1089813537168174udr9315935","userID":2,"AISummary":"What does a chatbot do?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1089813537168174udr9315935"}AI Search
27942025-08-18 16:05:56f670710d401735050135747w14{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"f670710d401735050135747w14","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f670710d401735050135747w14"}AI Search
27952025-08-18 16:05:56f670710d401735050135747w14{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"f670710d401735050135747w14","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f670710d401735050135747w14"}AI Search
27962025-08-18 16:05:56f670710d401735050135747w14{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"f670710d401735050135747w14","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"f670710d401735050135747w14"}AI Search
27972025-08-19 02:25:172e339461a41290203800359229{"PID":"8pmlia","APIBody":"","ConcatRequirements":"i need a BPO provider to operate multilingual contact centers in europe","sid":"2e339461a41290203800359229","userID":"","AISummary":"i need a BPO provider to operate multilingual contact centers in europe","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2e339461a41290203800359229"}AI Search
27982025-08-19 02:29:36012588592364m3y96b33530795387{"PID":"8pmlia","APIBody":"","ConcatRequirements":"i need a BPO provider to operate multilingual contact centers in a presence in europe.","sid":"012588592364m3y96b33530795","userID":387,"AISummary":"i need a BPO provider to operate multilingual contact centers in a presence in europe.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"012588592364m3y96b33530795"}AI Search
27992025-08-19 08:55:3189980069p9253478124r567o3839{"PID":"8hlswt","APIBody":"","ConcatRequirements":"I need a speech analytics tool","sid":"89980069p9253478124r567o38","userID":39,"AISummary":"I need a speech analytics tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"89980069p9253478124r567o38"}AI Search
28002025-08-19 10:09:45259py4572285700020525910b52{"PID":"5n0la5","APIBody":"","ConcatRequirements":"I need to find a backup as a service","sid":"259py4572285700020525910b5","userID":2,"AISummary":"I need to find a backup as a service","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"259py4572285700020525910b5"}AI Search
28012025-08-19 10:09:45259py4572285700020525910b52{"PID":"5n0la5","APIBody":"","ConcatRequirements":"I need to find a backup as a service","sid":"259py4572285700020525910b5","userID":2,"AISummary":"I need to find a backup as a service","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"259py4572285700020525910b5"}AI Search
28022025-08-19 10:26:32021788467883774i7452g9235339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center in California. We have 3,000 chats a month.","PalomarrAISearchID":"021788467883774i7452g92353","sid":"021788467883774i7452g92353","userID":39,"AISummary":"I need a chatbot for my call center in California. We have 3,000 chats a month.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28032025-08-19 10:26:32021788467883774i7452g9235339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center in California. We have 3,000 chats a month.","PalomarrAISearchID":"021788467883774i7452g92353","sid":"021788467883774i7452g92353","userID":39,"AISummary":"I need a chatbot for my call center in California. We have 3,000 chats a month.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28042025-08-19 10:27:13877319077320v70z63222e1896101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"CCaaS Suppliers","sid":"877319077320v70z63222e1896","userID":101,"AISummary":"CCaaS Suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"877319077320v70z63222e1896"}AI Search
28052025-08-19 10:27:13877319077320v70z63222e1896101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"CCaaS Suppliers","sid":"877319077320v70z63222e1896","userID":101,"AISummary":"CCaaS Suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"877319077320v70z63222e1896"}AI Search
28062025-08-19 10:27:13877319077320v70z63222e1896101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"CCaaS Suppliers","sid":"877319077320v70z63222e1896","userID":101,"AISummary":"CCaaS Suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"877319077320v70z63222e1896"}AI Search
28072025-08-19 10:37:152776217a678914u9213580808e101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for suppliers like NICE CXone","sid":"2776217a678914u9213580808e","userID":101,"AISummary":"I'm looking for suppliers like NICE CXone","AIIntents":"find","Source":"AI Search","SupplierSIDs":"84vzs8","PalomarrAISearchID":"2776217a678914u9213580808e"}AI Search
28082025-08-19 10:37:152776217a678914u9213580808e101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for suppliers like NICE CXone","sid":"2776217a678914u9213580808e","userID":101,"AISummary":"I'm looking for suppliers like NICE CXone","AIIntents":"find","Source":"AI Search","SupplierSIDs":"84vzs8","PalomarrAISearchID":"2776217a678914u9213580808e"}AI Search
28092025-08-19 10:37:152776217a678914u9213580808e101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for suppliers like NICE CXone","sid":"2776217a678914u9213580808e","userID":101,"AISummary":"I'm looking for suppliers like NICE CXone","AIIntents":"find","Source":"AI Search","SupplierSIDs":"84vzs8","PalomarrAISearchID":"2776217a678914u9213580808e"}AI Search
28102025-08-19 10:37:3481076553592j050955p0113788155{"PID":"sruo0b","APIBody":"","ConcatRequirements":"cybersecurity solutions for my contact center","PalomarrAISearchID":"81076553592j050955p0113788","sid":"81076553592j050955p0113788","userID":155,"AISummary":"cybersecurity solutions for my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28112025-08-19 10:39:2946114263022729871m65978g97155{"PID":"0itdzw","APIBody":"","ConcatRequirements":"cybersecurity solutions for CCaaS","PalomarrAISearchID":"46114263022729871m65978g97","sid":"46114263022729871m65978g97","userID":155,"AISummary":"cybersecurity solutions for CCaaS","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28122025-08-19 10:57:59433367966765304980020v8y0o101{"PID":"sruo0b","APIBody":"","ConcatRequirements":"I'm looking for Cybersecurity solution for my company","sid":"433367966765304980020v8y0o","userID":101,"AISummary":"I'm looking for Cybersecurity solution for my company","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"433367966765304980020v8y0o"}AI Search
28132025-08-19 13:32:1497463631n8545x2067p0745447{"PID":"4alktu","APIBody":"","ConcatRequirements":"AI social media","sid":"97463631n8545x2067p0745447","userID":"","AISummary":"AI social media","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97463631n8545x2067p0745447"}AI Search
28142025-08-19 13:32:1497463631n8545x2067p0745447{"PID":"4alktu","APIBody":"","ConcatRequirements":"AI social media","sid":"97463631n8545x2067p0745447","userID":"","AISummary":"AI social media","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97463631n8545x2067p0745447"}AI Search
28152025-08-19 13:42:15194g48021734o4767587515910386{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"recommend digital platforms for outbound dialer campaign management","sid":"194g48021734o4767587515910","userID":386,"AISummary":"recommend digital platforms for outbound dialer campaign management","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"194g48021734o4767587515910"}AI Search
28162025-08-19 14:54:238154072846k779704v17877582386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"OnSIP/Ooma","sid":"8154072846k779704v17877582","userID":386,"AISummary":"OnSIP/Ooma","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"y7vl3s","PalomarrAISearchID":"8154072846k779704v17877582"}AI Search
28172025-08-19 14:54:238154072846k779704v17877582386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"OnSIP/Ooma","sid":"8154072846k779704v17877582","userID":386,"AISummary":"OnSIP/Ooma","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"y7vl3s","PalomarrAISearchID":"8154072846k779704v17877582"}AI Search
28182025-08-19 16:49:545972271r26y53b985582377190{"PID":"ct5k78","APIBody":"","ConcatRequirements":"security analytics tool","sid":"5972271r26y53b985582377190","userID":"","AISummary":"security analytics tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5972271r26y53b985582377190"}AI Search
28192025-08-20 13:07:44v0v7509543477186086s85663639{"PID":"ys73uz","APIBody":"","ConcatRequirements":"MS Teams (Fusion Connect)","sid":"v0v7509543477186086s856636","userID":39,"AISummary":"MS Teams (Fusion Connect)","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"v0v7509543477186086s856636"}AI Search
28202025-08-20 14:51:12a90484t3190278072322893902386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Genesys","sid":"a90484t3190278072322893902","userID":386,"AISummary":"Genesys","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"p4gxuf","PalomarrAISearchID":"a90484t3190278072322893902"}AI Search
28212025-08-20 14:51:12a90484t3190278072322893902386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Genesys","sid":"a90484t3190278072322893902","userID":386,"AISummary":"Genesys","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"p4gxuf","PalomarrAISearchID":"a90484t3190278072322893902"}AI Search
28222025-08-20 14:51:12a90484t3190278072322893902386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Genesys","sid":"a90484t3190278072322893902","userID":386,"AISummary":"Genesys","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"p4gxuf","PalomarrAISearchID":"a90484t3190278072322893902"}AI Search
28232025-08-20 15:13:473270f387634517534123l13709{"PID":"sruo0b","APIBody":"","ConcatRequirements":"advanced threat","sid":"3270f387634517534123l13709","userID":"","AISummary":"advanced threat","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3270f387634517534123l13709"}AI Search
28242025-08-20 16:49:25ry449322878084433841222499{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"ry449322878084433841222499","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"ry449322878084433841222499"}AI Search
28252025-08-20 16:49:25ry449322878084433841222499{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"ry449322878084433841222499","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"ry449322878084433841222499"}AI Search
28262025-08-20 16:49:25ry449322878084433841222499{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What Is The Best Customer Experience Solution","sid":"ry449322878084433841222499","userID":"","AISummary":"What Is The Best Customer Experience Solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"ry449322878084433841222499"}AI Search
28272025-08-21 09:26:07874424000g31416090n98795a0101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an VoiceAI tool to help with booking appointments over the phone.","sid":"874424000g31416090n98795a0","userID":101,"AISummary":"I need an VoiceAI tool to help with booking appointments over the phone.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"874424000g31416090n98795a0"}AI Search
28282025-08-21 09:26:07874424000g31416090n98795a0101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an VoiceAI tool to help with booking appointments over the phone.","sid":"874424000g31416090n98795a0","userID":101,"AISummary":"I need an VoiceAI tool to help with booking appointments over the phone.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"874424000g31416090n98795a0"}AI Search
28292025-08-21 09:32:366863913039u8652814h8c32208155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voiceAI tool for booking appointments","sid":"6863913039u8652814h8c32208","userID":155,"AISummary":"I need a voiceAI tool for booking appointments","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6863913039u8652814h8c32208"}AI Search
28302025-08-21 09:32:366863913039u8652814h8c32208155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voiceAI tool for booking appointments","sid":"6863913039u8652814h8c32208","userID":155,"AISummary":"I need a voiceAI tool for booking appointments","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6863913039u8652814h8c32208"}AI Search
28312025-08-21 09:58:48m02002n0194911470004541548101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Past information/Current relevant information An opportunity from last year stalled due to issues at two locations Previous discussions included automations and ERP integrations with Epic Northwell recently opened two new units (about a week ago) Current departments: ER, Surgery Center, Cath Lab, Inpatient Unit Epic Go-Live scheduled for November 2025 Areas of opportunity Focus areas for automation: Ambulatory, Surgery, Cath Lab Use cases of interest: Appointment reminders, Pre-/Post-op calls, Automated post-discharge follow-up calls (especially for ER and inpatient) Top priority: Discharge follow-up automation. Looking for a voicebot.","PalomarrAISearchID":"m02002n0194911470004541548","sid":"m02002n0194911470004541548","userID":101,"AISummary":"This input falls under the category of customer support and automation. It discusses a stalled opportunity from last year related to automations and ERP integrations with Epic for Northwell's new units. Current departments include ER, Surgery Center, Cath Lab, and Inpatient Unit, with an Epic Go-Live set for November 2025. Key focus areas for automation are appointment reminders and discharge follow-up, with a priority on voicebot solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28322025-08-21 09:58:48m02002n0194911470004541548101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Past information/Current relevant information An opportunity from last year stalled due to issues at two locations Previous discussions included automations and ERP integrations with Epic Northwell recently opened two new units (about a week ago) Current departments: ER, Surgery Center, Cath Lab, Inpatient Unit Epic Go-Live scheduled for November 2025 Areas of opportunity Focus areas for automation: Ambulatory, Surgery, Cath Lab Use cases of interest: Appointment reminders, Pre-/Post-op calls, Automated post-discharge follow-up calls (especially for ER and inpatient) Top priority: Discharge follow-up automation. Looking for a voicebot.","PalomarrAISearchID":"m02002n0194911470004541548","sid":"m02002n0194911470004541548","userID":101,"AISummary":"This input falls under the category of customer support and automation. It discusses a stalled opportunity from last year related to automations and ERP integrations with Epic for Northwell's new units. Current departments include ER, Surgery Center, Cath Lab, and Inpatient Unit, with an Epic Go-Live set for November 2025. Key focus areas for automation are appointment reminders and discharge follow-up, with a priority on voicebot solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28332025-08-21 11:41:11168o093229l872118737226328{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS solution for","sid":"168o093229l872118737226328","userID":"","AISummary":"I'm looking for a new CCaaS solution for","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"168o093229l872118737226328"}AI Search
28342025-08-21 11:41:11168o093229l872118737226328{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS solution for","sid":"168o093229l872118737226328","userID":"","AISummary":"I'm looking for a new CCaaS solution for","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"168o093229l872118737226328"}AI Search
28352025-08-21 11:41:11168o093229l872118737226328{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS solution for","sid":"168o093229l872118737226328","userID":"","AISummary":"I'm looking for a new CCaaS solution for","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"168o093229l872118737226328"}AI Search
28362025-08-21 12:57:4120p056820407909903780634a9{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chstbot","sid":"20p056820407909903780634a9","userID":"","AISummary":"I need a chstbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"20p056820407909903780634a9"}AI Search
28372025-08-21 12:57:4120p056820407909903780634a9{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chstbot","sid":"20p056820407909903780634a9","userID":"","AISummary":"I need a chstbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"20p056820407909903780634a9"}AI Search
28382025-08-21 13:24:225581507785587y417691x23045101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Previous discussions included automations and ERP integrations with Epic Northwell recently opened two new units ( week ago) Current departments: ER, Surgery Center, Cath Lab, Inpatient Unit Epic Go-Live scheduled for November 2025 Areas of opportunity Focus areas for automation: Ambulatory, Surgery, Cath Lab Use cases of interest: Appointment reminders, Pre-/Post-op calls, Automated post-discharge follow-up calls (especially for ER and inpatient) Top priority: Discharge follow-up automation. Looking for a voicebot.","PalomarrAISearchID":"5581507785587y417691x23045","sid":"5581507785587y417691x23045","userID":101,"AISummary":"The user input discusses automation and ERP integrations related to Epic Northwell's recent unit openings and upcoming Epic Go-Live in November 2025. Key focus areas for automation include Ambulatory, Surgery, and Cath Lab, with specific use cases like appointment reminders and discharge follow-up calls. The top priority is discharge follow-up automation, with a particular interest in implementing a voicebot. This falls under the categories of chatbot, voice bot, and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28392025-08-21 13:24:225581507785587y417691x23045101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Previous discussions included automations and ERP integrations with Epic Northwell recently opened two new units ( week ago) Current departments: ER, Surgery Center, Cath Lab, Inpatient Unit Epic Go-Live scheduled for November 2025 Areas of opportunity Focus areas for automation: Ambulatory, Surgery, Cath Lab Use cases of interest: Appointment reminders, Pre-/Post-op calls, Automated post-discharge follow-up calls (especially for ER and inpatient) Top priority: Discharge follow-up automation. Looking for a voicebot.","PalomarrAISearchID":"5581507785587y417691x23045","sid":"5581507785587y417691x23045","userID":101,"AISummary":"The user input discusses automation and ERP integrations related to Epic Northwell's recent unit openings and upcoming Epic Go-Live in November 2025. Key focus areas for automation include Ambulatory, Surgery, and Cath Lab, with specific use cases like appointment reminders and discharge follow-up calls. The top priority is discharge follow-up automation, with a particular interest in implementing a voicebot. This falls under the categories of chatbot, voice bot, and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28402025-08-21 13:28:55i70925845930116554v4807966101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Previous discussions included automations and ERP integrations with Epic Northwell recently opened two new units ( week ago) Current departments: ER, Surgery Center, Cath Lab, Inpatient Unit Epic Go-Live scheduled for November 2025 Areas of opportunity Focus areas for automation: Ambulatory, Surgery, Cath Lab Use cases of interest: Appointment reminders, Pre-/Post-op calls, Automated post-discharge follow-up calls (especially for ER and inpatient) Top priority: Discharge follow-up automation. Looking for a voicebot.","PalomarrAISearchID":"i70925845930116554v4807966","sid":"i70925845930116554v4807966","userID":101,"AISummary":"The user is discussing automation and ERP integrations with Epic for Northwell's new units, focusing on departments like ER, Surgery Center, and Cath Lab. Epic Go-Live is set for November 2025. Key areas for automation include Ambulatory and Surgery, with use cases such as appointment reminders and post-discharge follow-ups. The top priority is discharge follow-up automation, and the user is specifically looking for a voicebot. This falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28412025-08-21 13:28:55i70925845930116554v4807966101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Previous discussions included automations and ERP integrations with Epic Northwell recently opened two new units ( week ago) Current departments: ER, Surgery Center, Cath Lab, Inpatient Unit Epic Go-Live scheduled for November 2025 Areas of opportunity Focus areas for automation: Ambulatory, Surgery, Cath Lab Use cases of interest: Appointment reminders, Pre-/Post-op calls, Automated post-discharge follow-up calls (especially for ER and inpatient) Top priority: Discharge follow-up automation. Looking for a voicebot.","PalomarrAISearchID":"i70925845930116554v4807966","sid":"i70925845930116554v4807966","userID":101,"AISummary":"The user is discussing automation and ERP integrations with Epic for Northwell's new units, focusing on departments like ER, Surgery Center, and Cath Lab. Epic Go-Live is set for November 2025. Key areas for automation include Ambulatory and Surgery, with use cases such as appointment reminders and post-discharge follow-ups. The top priority is discharge follow-up automation, and the user is specifically looking for a voicebot. This falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28422025-08-22 09:55:420l65j168698614940483213413{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need an overflow call","sid":"0l65j168698614940483213413","userID":"","AISummary":"I need an overflow call","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0l65j168698614940483213413"}AI Search
28432025-08-22 09:55:420l65j168698614940483213413{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need an overflow call","sid":"0l65j168698614940483213413","userID":"","AISummary":"I need an overflow call","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0l65j168698614940483213413"}AI Search
28442025-08-22 09:55:430l65j168698614940483213413{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need an overflow call","sid":"0l65j168698614940483213413","userID":"","AISummary":"I need an overflow call","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0l65j168698614940483213413"}AI Search
28452025-08-22 09:57:57544n552462959735662441k067389{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need an overflow call answering service","sid":"544n552462959735662441k067","userID":389,"AISummary":"I need an overflow call answering service","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"544n552462959735662441k067"}AI Search
28462025-08-22 11:56:16423055b43744w0079960511620386{"PID":"bblfbf","APIBody":"","ConcatRequirements":" I have a client that is looking for a data center for 3 years in north amaerica, preference would be CA, one rack with 8KW, 20mg staic, 20mg ddos/22","PalomarrAISearchID":"423055b43744w0079960511620","sid":"423055b43744w0079960511620","userID":386,"AISummary":"The user is seeking a data center in North America, preferably in California, for a client. The requirements include a contract for 3 years, one rack with 8KW power, and 20mg static and 20mg DDoS protection. This falls under the category of cloud security infrastructure.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28472025-08-22 12:38:1679431784u6912u06929817132u386{"PID":"bblfbf","APIBody":"","ConcatRequirements":"I have a client that is looking for a data center for 3 years in north America, preference would be CA, one rack with 8KW, 20mg staic, 20mg DDoS","PalomarrAISearchID":"79431784u6912u06929817132u","sid":"79431784u6912u06929817132u","userID":386,"AISummary":"The user is seeking a data center in North America, preferably California, for a client. The requirements include a one rack setup with 8KW power, 20mg static IP, and 20mg DDoS protection for a duration of 3 years. This request falls under the category of cloud security infrastructure.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28482025-08-22 12:51:214107282n4987780918339324m9386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Customer is looking for a CCaaS solution to help with outsourcing appointment scheduling for an optometrist office.","sid":"4107282n4987780918339324m9","userID":386,"AISummary":"Customer is looking for a CCaaS solution to help with outsourcing appointment scheduling for an optometrist office.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4107282n4987780918339324m9"}AI Search
28492025-08-22 12:51:214107282n4987780918339324m9386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Customer is looking for a CCaaS solution to help with outsourcing appointment scheduling for an optometrist office.","sid":"4107282n4987780918339324m9","userID":386,"AISummary":"Customer is looking for a CCaaS solution to help with outsourcing appointment scheduling for an optometrist office.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4107282n4987780918339324m9"}AI Search
28502025-08-22 12:51:214107282n4987780918339324m9386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Customer is looking for a CCaaS solution to help with outsourcing appointment scheduling for an optometrist office.","sid":"4107282n4987780918339324m9","userID":386,"AISummary":"Customer is looking for a CCaaS solution to help with outsourcing appointment scheduling for an optometrist office.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4107282n4987780918339324m9"}AI Search
28512025-08-23 21:07:0576637380027882079764yz8513{"PID":"4gau0u","APIBody":"","ConcatRequirements":"I have a customer asking for 'the cloud' - they have 25 users and want to move away from their on-premise server. What cloud infrastructure providers would be best for a small business like this?","PalomarrAISearchID":"76637380027882079764yz8513","sid":"76637380027882079764yz8513","userID":"","AISummary":"This inquiry falls under the category of cloud and VoIP telephony. The customer is seeking recommendations for cloud infrastructure providers suitable for a small business with 25 users looking to transition from an on-premise server.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28522025-08-23 21:17:351891z977336r60939945878772386{"PID":"ys73uz","APIBody":"","ConcatRequirements":"A client needs basic phone lines for their retail location - just simple POTS lines for credit card processing and fax. Who still provides reliable traditional telecom services?","PalomarrAISearchID":"1891z977336r60939945878772","sid":"1891z977336r60939945878772","userID":386,"AISummary":"The user is seeking information on reliable providers of traditional telecom services, specifically basic POTS lines for credit card processing and fax, for a retail location. This falls under the category of business phone and POTS replacement.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28532025-08-23 21:20:2771591l8l198966512763242346386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"My client runs a 24/7 customer support operation with 150 agents across 3 locations. They need omnichannel routing, real-time analytics, and workforce management. What contact center platforms should I be evaluating?","PalomarrAISearchID":"71591l8l198966512763242346","sid":"71591l8l198966512763242346","userID":386,"AISummary":"This input pertains to the contact center category. The client operates a 24/7 customer support service with 150 agents in three locations, requiring omnichannel routing, real-time analytics, and workforce management. Suitable contact center platforms should be evaluated to meet these needs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28542025-08-23 21:20:2771591l8l198966512763242346386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"My client runs a 24/7 customer support operation with 150 agents across 3 locations. They need omnichannel routing, real-time analytics, and workforce management. What contact center platforms should I be evaluating?","PalomarrAISearchID":"71591l8l198966512763242346","sid":"71591l8l198966512763242346","userID":386,"AISummary":"This input pertains to the contact center category. The client operates a 24/7 customer support service with 150 agents in three locations, requiring omnichannel routing, real-time analytics, and workforce management. Suitable contact center platforms should be evaluated to meet these needs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28552025-08-23 21:20:2771591l8l198966512763242346386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"My client runs a 24/7 customer support operation with 150 agents across 3 locations. They need omnichannel routing, real-time analytics, and workforce management. What contact center platforms should I be evaluating?","PalomarrAISearchID":"71591l8l198966512763242346","sid":"71591l8l198966512763242346","userID":386,"AISummary":"This input pertains to the contact center category. The client operates a 24/7 customer support service with 150 agents in three locations, requiring omnichannel routing, real-time analytics, and workforce management. Suitable contact center platforms should be evaluated to meet these needs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28562025-08-23 21:25:38491158616f968980545519314x386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"A client wants to replace their aging PBX system - they need something that works with their existing desk phones but adds mobile app capability. What hybrid solutions exist?","PalomarrAISearchID":"491158616f968980545519314x","sid":"491158616f968980545519314x","userID":386,"AISummary":"The user is inquiring about hybrid solutions for replacing an aging PBX system that will work with existing desk phones and include mobile app capabilities. This falls under the category of business phone and VoIP and network solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28572025-08-23 21:25:38491158616f968980545519314x386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"A client wants to replace their aging PBX system - they need something that works with their existing desk phones but adds mobile app capability. What hybrid solutions exist?","PalomarrAISearchID":"491158616f968980545519314x","sid":"491158616f968980545519314x","userID":386,"AISummary":"The user is inquiring about hybrid solutions for replacing an aging PBX system that will work with existing desk phones and include mobile app capabilities. This falls under the category of business phone and VoIP and network solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28582025-08-23 21:53:21r1621951m0398742810705y735386{"PID":"sruo0b","APIBody":"","ConcatRequirements":"My client got hit with ransomware last month. They need a complete cybersecurity overhaul including backup, endpoint protection, and monitoring. What vendors offer comprehensive security suites?","PalomarrAISearchID":"r1621951m0398742810705y735","sid":"r1621951m0398742810705y735","userID":386,"AISummary":"The user is seeking information about vendors that provide comprehensive cybersecurity suites, including backup, endpoint protection, and monitoring, following a ransomware attack on their client. This inquiry falls under the category of cyber security.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28592025-08-25 10:35:531j2565819416878i5653069128262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"post call surveys","sid":"1j2565819416878i5653069128","userID":262,"AISummary":"post call surveys","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1j2565819416878i5653069128"}AI Search
28602025-08-25 10:35:531j2565819416878i5653069128262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"post call surveys","sid":"1j2565819416878i5653069128","userID":262,"AISummary":"post call surveys","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1j2565819416878i5653069128"}AI Search
28612025-08-25 10:35:531j2565819416878i5653069128262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"post call surveys","sid":"1j2565819416878i5653069128","userID":262,"AISummary":"post call surveys","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1j2565819416878i5653069128"}AI Search
28622025-08-25 10:36:513560837g678j07621088736672{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS supplier","sid":"3560837g678j07621088736672","userID":"","AISummary":"I need a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3560837g678j07621088736672"}AI Search
28632025-08-25 10:36:513560837g678j07621088736672{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS supplier","sid":"3560837g678j07621088736672","userID":"","AISummary":"I need a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3560837g678j07621088736672"}AI Search
28642025-08-25 10:36:513560837g678j07621088736672{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS supplier","sid":"3560837g678j07621088736672","userID":"","AISummary":"I need a CCaaS supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3560837g678j07621088736672"}AI Search
28652025-08-25 10:43:346w37662310653169283075z308{"PID":"l0vzx2","APIBody":"","ConcatRequirements":"I’m looking for a new company that provides immersive training and LMS experiences","sid":"6w37662310653169283075z308","userID":"","AISummary":"I’m looking for a new company that provides immersive training and LMS experiences","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6w37662310653169283075z308"}AI Search
28662025-08-25 10:48:1427z90828j91563695435830841{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"27z90828j91563695435830841","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"27z90828j91563695435830841"}AI Search
28672025-08-25 10:48:1427z90828j91563695435830841{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"27z90828j91563695435830841","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"27z90828j91563695435830841"}AI Search
28682025-08-25 10:50:4031m15081538001675d5719547x262{"PID":"8pmlia","APIBody":"","ConcatRequirements":"BPO","sid":"31m15081538001675d5719547x","userID":262,"AISummary":"BPO","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31m15081538001675d5719547x"}AI Search
28692025-08-25 10:52:46678322b767923765946094h911262{"PID":"x55dyy","APIBody":"","ConcatRequirements":"interactive voice response","sid":"678322b767923765946094h911","userID":262,"AISummary":"interactive voice response","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"678322b767923765946094h911"}AI Search
28702025-08-25 10:52:46678322b767923765946094h911262{"PID":"x55dyy","APIBody":"","ConcatRequirements":"interactive voice response","sid":"678322b767923765946094h911","userID":262,"AISummary":"interactive voice response","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"678322b767923765946094h911"}AI Search
28712025-08-25 11:09:4749460s845308553e6545304297{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a support ticketing supplier","sid":"49460s845308553e6545304297","userID":"","AISummary":"I need a support ticketing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"49460s845308553e6545304297"}AI Search
28722025-08-25 11:09:4749460s845308553e6545304297{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a support ticketing supplier","sid":"49460s845308553e6545304297","userID":"","AISummary":"I need a support ticketing supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"49460s845308553e6545304297"}AI Search
28732025-08-25 11:15:261388763866037484519g3y033f{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"1388763866037484519g3y033f","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1388763866037484519g3y033f"}AI Search
28742025-08-25 11:15:261388763866037484519g3y033f{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"1388763866037484519g3y033f","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1388763866037484519g3y033f"}AI Search
28752025-08-25 11:52:0102592458774177524dl284595y{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","sid":"02592458774177524dl284595y","userID":"","AISummary":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02592458774177524dl284595y"}AI Search
28762025-08-25 11:52:0102592458774177524dl284595y{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","sid":"02592458774177524dl284595y","userID":"","AISummary":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02592458774177524dl284595y"}AI Search
28772025-08-25 11:58:07o2217u13735348407455683564386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"o2217u13735348407455683564","sid":"o2217u13735348407455683564","userID":386,"AISummary":"This inquiry falls under the category of business phone systems. The client requires a new phone system for 50 employees and needs clarification on the differences between VoIP and traditional systems. Options to present should include VoIP solutions, traditional phone systems, and potentially hybrid systems, emphasizing features, costs, scalability, and ease of use for their specific needs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28782025-08-25 11:58:07o2217u13735348407455683564386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"o2217u13735348407455683564","sid":"o2217u13735348407455683564","userID":386,"AISummary":"This inquiry falls under the category of business phone systems. The client requires a new phone system for 50 employees and needs clarification on the differences between VoIP and traditional systems. Options to present should include VoIP solutions, traditional phone systems, and potentially hybrid systems, emphasizing features, costs, scalability, and ease of use for their specific needs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28792025-08-25 12:00:504343340408480599690n0539v3386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"4343340408480599690n0539v3","sid":"4343340408480599690n0539v3","userID":386,"AISummary":"This inquiry falls under the category of business phone systems. The client requires a phone system for 50 employees and needs clarification on VoIP versus traditional systems. Options to present include VoIP systems, which offer flexibility and cost savings, and traditional systems, which may provide reliability but at a higher cost. Emphasize the advantages of VoIP, such as scalability and features like video conferencing and mobile accessibility.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28802025-08-25 12:00:504343340408480599690n0539v3386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"4343340408480599690n0539v3","sid":"4343340408480599690n0539v3","userID":386,"AISummary":"This inquiry falls under the category of business phone systems. The client requires a phone system for 50 employees and needs clarification on VoIP versus traditional systems. Options to present include VoIP systems, which offer flexibility and cost savings, and traditional systems, which may provide reliability but at a higher cost. Emphasize the advantages of VoIP, such as scalability and features like video conferencing and mobile accessibility.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28812025-08-25 12:09:4959280r0q01342322214019t813386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"59280r0q01342322214019t813","sid":"59280r0q01342322214019t813","userID":386,"AISummary":"This inquiry falls under the category of business phone systems. The client requires guidance on selecting a phone system for 50 employees, specifically comparing VoIP and traditional systems. Options to present should include features, cost differences, scalability, and potential benefits of VoIP over traditional systems, such as flexibility, advanced features, and lower operational costs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28822025-08-25 12:09:4959280r0q01342322214019t813386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"59280r0q01342322214019t813","sid":"59280r0q01342322214019t813","userID":386,"AISummary":"This inquiry falls under the category of business phone systems. The client requires guidance on selecting a phone system for 50 employees, specifically comparing VoIP and traditional systems. Options to present should include features, cost differences, scalability, and potential benefits of VoIP over traditional systems, such as flexibility, advanced features, and lower operational costs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28832025-08-25 12:20:1933652n4z6383132052987091l4386{"PID":"4gau0u","APIBody":"","ConcatRequirements":"I have a customer asking for 'the cloud' - they have 25 users and want to move away from their on-premise server. What cloud infrastructure providers would be best for a small business like this?","PalomarrAISearchID":"33652n4z6383132052987091l4","sid":"33652n4z6383132052987091l4","userID":386,"AISummary":"This inquiry falls under the category of cloud and VoIP telephony. A customer with 25 users seeking to transition from an on-premise server to cloud infrastructure would benefit from providers like Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform, or smaller solutions like DigitalOcean and Linode, which cater well to small businesses.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28842025-08-25 12:31:117y88937116444235r400461858386{"PID":"4gau0u","APIBody":"","ConcatRequirements":"I have a customer asking for 'the cloud' - they have 25 users and want to move away from their on-premise server. What cloud infrastructure providers would be best for a small business like this?","PalomarrAISearchID":"7y88937116444235r400461858","sid":"7y88937116444235r400461858","userID":386,"AISummary":"This inquiry falls under the category of cloud and VoIP telephony. A customer with 25 users seeking to transition from an on-premise server to cloud infrastructure should consider providers like Microsoft Azure, Amazon Web Services, Google Cloud Platform, or smaller options like DigitalOcean and Linode, which cater well to small businesses.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28852025-08-25 12:47:544c7158744v4098101179869143386{"PID":"bjeeur","APIBody":"","ConcatRequirements":"I need cybersecurity providers that offer managed SOC services for a 150-person manufacturing company with both office and plant floor systems. What are my best options?","sid":"4c7158744v4098101179869143","userID":386,"AISummary":"I need cybersecurity providers that offer managed SOC services for a 150-person manufacturing company with both office and plant floor systems. What are my best options?","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4c7158744v4098101179869143"}AI Search
28862025-08-25 13:01:162301j7238419272d092961209p386{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"I have a customer whose client needs a cellular boosting solution that installs like WiFi. Do we have any suppliers in our portfolio that can meet these requirements? ","PalomarrAISearchID":"2301j7238419272d092961209p","sid":"2301j7238419272d092961209p","userID":386,"AISummary":"This inquiry pertains to the category of hardware and possibly mobile security, focusing on finding suppliers for a cellular boosting solution that installs similarly to WiFi.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28872025-08-25 13:55:48461912995467763dv4w5487616386{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Which supplier provides the cheapest chatbot?","sid":"461912995467763dv4w5487616","userID":386,"AISummary":"Which supplier provides the cheapest chatbot?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"461912995467763dv4w5487616"}AI Search
28882025-08-25 13:55:48461912995467763dv4w5487616386{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Which supplier provides the cheapest chatbot?","sid":"461912995467763dv4w5487616","userID":386,"AISummary":"Which supplier provides the cheapest chatbot?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"461912995467763dv4w5487616"}AI Search
28892025-08-25 14:49:13171848671654q866281c0479f539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"171848671654q866281c0479f5","sid":"171848671654q866281c0479f5","userID":39,"AISummary":"Alex, a representative from a mid-sized e-commerce company, discusses with consultant Jamie the need to modernize their struggling contact center. Key pain points include lack of CRM integration, poor reporting, and a clunky legacy system. They seek cloud-based solutions to improve efficiency, customer experience, and scalability, with a budget of $100,000-$150,000. They aim for a decision by Q4, focusing on KPIs like CSAT and average handle time. This conversation falls under contact center technology and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28902025-08-25 14:49:13171848671654q866281c0479f539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"171848671654q866281c0479f5","sid":"171848671654q866281c0479f5","userID":39,"AISummary":"Alex, a representative from a mid-sized e-commerce company, discusses with consultant Jamie the need to modernize their struggling contact center. Key pain points include lack of CRM integration, poor reporting, and a clunky legacy system. They seek cloud-based solutions to improve efficiency, customer experience, and scalability, with a budget of $100,000-$150,000. They aim for a decision by Q4, focusing on KPIs like CSAT and average handle time. This conversation falls under contact center technology and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28912025-08-25 14:49:13171848671654q866281c0479f539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"171848671654q866281c0479f5","sid":"171848671654q866281c0479f5","userID":39,"AISummary":"Alex, a representative from a mid-sized e-commerce company, discusses with consultant Jamie the need to modernize their struggling contact center. Key pain points include lack of CRM integration, poor reporting, and a clunky legacy system. They seek cloud-based solutions to improve efficiency, customer experience, and scalability, with a budget of $100,000-$150,000. They aim for a decision by Q4, focusing on KPIs like CSAT and average handle time. This conversation falls under contact center technology and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28922025-08-25 14:58:046131z347184k317066f5618654{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot supplier","sid":"6131z347184k317066f5618654","userID":"","AISummary":"I need a voice bot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6131z347184k317066f5618654"}AI Search
28932025-08-25 14:58:046131z347184k317066f5618654{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot supplier","sid":"6131z347184k317066f5618654","userID":"","AISummary":"I need a voice bot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6131z347184k317066f5618654"}AI Search
28942025-08-25 17:36:019v4725k314014542218033325g2{"PID":"n1wziq","APIBody":"","ConcatRequirements":"I need a pen testing","sid":"9v4725k314014542218033325g","userID":2,"AISummary":"I need a pen testing","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9v4725k314014542218033325g"}AI Search
28952025-08-26 03:49:4609880x190088x4136547607425{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"Need analytics and ability to introduce auto quality management","PalomarrAISearchID":"09880x190088x4136547607425","sid":"09880x190088x4136547607425","userID":"","AISummary":"Need analytics and ability to introduce auto quality management","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
28962025-08-26 06:54:2952671451g0200539790o428964{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"voice of customer","sid":"52671451g0200539790o428964","userID":"","AISummary":"voice of customer","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"52671451g0200539790o428964"}AI Search
28972025-08-26 06:54:2952671451g0200539790o428964{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"voice of customer","sid":"52671451g0200539790o428964","userID":"","AISummary":"voice of customer","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"52671451g0200539790o428964"}AI Search
28982025-08-26 06:54:2952671451g0200539790o428964{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"voice of customer","sid":"52671451g0200539790o428964","userID":"","AISummary":"voice of customer","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"52671451g0200539790o428964"}AI Search
28992025-08-26 06:55:3352671451g0200539790o428964{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"lol no - I need a voice of customer solution - feedback","PalomarrAISearchID":"52671451g0200539790o428964","sid":"52671451g0200539790o428964","userID":"","AISummary":"lol no - I need a voice of customer solution - feedback","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29002025-08-26 06:55:3352671451g0200539790o428964{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"lol no - I need a voice of customer solution - feedback","PalomarrAISearchID":"52671451g0200539790o428964","sid":"52671451g0200539790o428964","userID":"","AISummary":"lol no - I need a voice of customer solution - feedback","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29012025-08-26 06:55:3352671451g0200539790o428964{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"lol no - I need a voice of customer solution - feedback","PalomarrAISearchID":"52671451g0200539790o428964","sid":"52671451g0200539790o428964","userID":"","AISummary":"lol no - I need a voice of customer solution - feedback","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29022025-08-26 09:20:182t989726244z52369933445229{"PID":"ks62y3","APIBody":"","ConcatRequirements":"I'm looking for VoIP and network tools","sid":"2t989726244z52369933445229","userID":"","AISummary":"I'm looking for VoIP and network tools","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2t989726244z52369933445229"}AI Search
29032025-08-26 09:20:182t989726244z52369933445229{"PID":"ks62y3","APIBody":"","ConcatRequirements":"I'm looking for VoIP and network tools","sid":"2t989726244z52369933445229","userID":"","AISummary":"I'm looking for VoIP and network tools","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2t989726244z52369933445229"}AI Search
29042025-08-26 09:21:320222520120n41192294861w347{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"0222520120n41192294861w347","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0222520120n41192294861w347"}AI Search
29052025-08-26 09:21:320222520120n41192294861w347{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"0222520120n41192294861w347","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0222520120n41192294861w347"}AI Search
29062025-08-26 09:40:565299o74421420b4553583177664{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"WhatIsTheBestCustomerExperienceSolution","sid":"5299o74421420b455358317766","userID":4,"AISummary":"WhatIsTheBestCustomerExperienceSolution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5299o74421420b455358317766"}AI Search
29072025-08-26 09:40:565299o74421420b4553583177664{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"WhatIsTheBestCustomerExperienceSolution","sid":"5299o74421420b455358317766","userID":4,"AISummary":"WhatIsTheBestCustomerExperienceSolution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5299o74421420b455358317766"}AI Search
29082025-08-26 09:40:575299o74421420b4553583177664{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"WhatIsTheBestCustomerExperienceSolution","sid":"5299o74421420b455358317766","userID":4,"AISummary":"WhatIsTheBestCustomerExperienceSolution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5299o74421420b455358317766"}AI Search
29092025-08-26 09:49:4018x3210175n6570030223895994{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What ss the best customer experience solution","sid":"18x3210175n657003022389599","userID":4,"AISummary":"What ss the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18x3210175n657003022389599"}AI Search
29102025-08-26 09:49:4018x3210175n6570030223895994{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What ss the best customer experience solution","sid":"18x3210175n657003022389599","userID":4,"AISummary":"What ss the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18x3210175n657003022389599"}AI Search
29112025-08-26 09:49:4018x3210175n6570030223895994{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What ss the best customer experience solution","sid":"18x3210175n657003022389599","userID":4,"AISummary":"What ss the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18x3210175n657003022389599"}AI Search
29122025-08-26 10:34:4234768ks600556497319967f067386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"\"My customer is looking for a contact center solution that can handle 200+ agents with omnichannel support, real-time analytics, and integration with Salesforce. What vendors specialize in enterprise contact centers?\"","PalomarrAISearchID":"34768ks600556497319967f067","sid":"34768ks600556497319967f067","userID":386,"AISummary":"The user is seeking information on vendors that provide enterprise contact center solutions capable of supporting over 200 agents, featuring omnichannel support, real-time analytics, and Salesforce integration. This inquiry falls under the contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29132025-08-26 10:34:4234768ks600556497319967f067386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"\"My customer is looking for a contact center solution that can handle 200+ agents with omnichannel support, real-time analytics, and integration with Salesforce. What vendors specialize in enterprise contact centers?\"","PalomarrAISearchID":"34768ks600556497319967f067","sid":"34768ks600556497319967f067","userID":386,"AISummary":"The user is seeking information on vendors that provide enterprise contact center solutions capable of supporting over 200 agents, featuring omnichannel support, real-time analytics, and Salesforce integration. This inquiry falls under the contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29142025-08-26 10:34:4234768ks600556497319967f067386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"\"My customer is looking for a contact center solution that can handle 200+ agents with omnichannel support, real-time analytics, and integration with Salesforce. What vendors specialize in enterprise contact centers?\"","PalomarrAISearchID":"34768ks600556497319967f067","sid":"34768ks600556497319967f067","userID":386,"AISummary":"The user is seeking information on vendors that provide enterprise contact center solutions capable of supporting over 200 agents, featuring omnichannel support, real-time analytics, and Salesforce integration. This inquiry falls under the contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29152025-08-26 10:56:1939d6b14965427511e702382963386{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"\"A client needs a CRM system that integrates with their existing phone system (Avaya) and can handle complex sales workflows for their B2B sales team of 30. What options match these requirements?\"","PalomarrAISearchID":"39d6b14965427511e702382963","sid":"39d6b14965427511e702382963","userID":386,"AISummary":"The user is seeking CRM system options that can integrate with an Avaya phone system and support complex sales workflows for a B2B sales team of 30. This falls under the categories of CRM and integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29162025-08-26 10:56:1939d6b14965427511e702382963386{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"\"A client needs a CRM system that integrates with their existing phone system (Avaya) and can handle complex sales workflows for their B2B sales team of 30. What options match these requirements?\"","PalomarrAISearchID":"39d6b14965427511e702382963","sid":"39d6b14965427511e702382963","userID":386,"AISummary":"The user is seeking CRM system options that can integrate with an Avaya phone system and support complex sales workflows for a B2B sales team of 30. This falls under the categories of CRM and integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29172025-08-26 10:57:3118938888121627k420084563f9386{"PID":"4gau0u","APIBody":"","ConcatRequirements":"\"My client is a healthcare practice that needs HIPAA-compliant communication tools including secure messaging, video conferencing, and patient communication. Which vendors specialize in healthcare compliance?\"","PalomarrAISearchID":"18938888121627k420084563f9","sid":"18938888121627k420084563f9","userID":386,"AISummary":"The user is seeking information about vendors that provide HIPAA-compliant communication tools, including secure messaging, video conferencing, and patient communication, for a healthcare practice. This inquiry falls under the category of healthcare compliance.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29182025-08-26 11:48:4107322183g1221a866k34118607{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for an AI for CX company","sid":"07322183g1221a866k34118607","userID":"","AISummary":"I'm looking for an AI for CX company","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"07322183g1221a866k34118607"}AI Search
29192025-08-26 11:48:4107322183g1221a866k34118607{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for an AI for CX company","sid":"07322183g1221a866k34118607","userID":"","AISummary":"I'm looking for an AI for CX company","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"07322183g1221a866k34118607"}AI Search
29202025-08-26 11:48:4107322183g1221a866k34118607{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for an AI for CX company","sid":"07322183g1221a866k34118607","userID":"","AISummary":"I'm looking for an AI for CX company","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"07322183g1221a866k34118607"}AI Search
29212025-08-26 13:40:448c938349344t79345069507019{"PID":"ct5k78","APIBody":"","ConcatRequirements":"I want a security analytics tool","sid":"8c938349344t79345069507019","userID":"","AISummary":"I want a security analytics tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8c938349344t79345069507019"}AI Search
29222025-08-26 13:54:14046051qo917439f73961382517{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"046051qo917439f73961382517","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"046051qo917439f73961382517"}AI Search
29232025-08-26 13:54:14046051qo917439f73961382517{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"046051qo917439f73961382517","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"046051qo917439f73961382517"}AI Search
29242025-08-26 14:37:2842b6535703r9219391378355112{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"42b6535703r921939137835511","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"42b6535703r921939137835511"}AI Search
29252025-08-26 14:37:2842b6535703r9219391378355112{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"42b6535703r921939137835511","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"42b6535703r921939137835511"}AI Search
29262025-08-26 16:23:163a432629076h69d857340155922{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"3a432629076h69d85734015592","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3a432629076h69d85734015592"}AI Search
29272025-08-26 16:39:414454936i4y892240344140616j{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"4454936i4y892240344140616j","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4454936i4y892240344140616j"}AI Search
29282025-08-26 16:39:414454936i4y892240344140616j{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"4454936i4y892240344140616j","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4454936i4y892240344140616j"}AI Search
29292025-08-26 16:40:05a28104100696656s9999715w65{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"a28104100696656s9999715w65","userID":"","AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"a28104100696656s9999715w65"}AI Search
29302025-08-26 17:45:5508g5642x00594480992w8960782{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"08g5642x00594480992w896078","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"08g5642x00594480992w896078"}AI Search
29312025-08-27 09:56:2055602d12268x107327w10517782{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"55602d12268x107327w1051778","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"55602d12268x107327w1051778"}AI Search
29322025-08-27 09:56:2055602d12268x107327w10517782{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"55602d12268x107327w1051778","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"55602d12268x107327w1051778"}AI Search
29332025-08-27 12:07:1010052166287705575r5m217507{"PID":"6e12tz","APIBody":"","ConcatRequirements":"collaborationroom","sid":"10052166287705575r5m217507","userID":"","AISummary":"collaborationroom","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"10052166287705575r5m217507"}AI Search
29342025-08-27 12:44:56994614478046s61ot73358641939{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I need professional services for my call center.","sid":"994614478046s61ot733586419","userID":39,"AISummary":"I need professional services for my call center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"994614478046s61ot733586419"}AI Search
29352025-08-27 15:38:31403612197314939932836j61o12{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"403612197314939932836j61o1","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"403612197314939932836j61o1"}AI Search
29362025-08-28 15:36:3499559485166u25903q9463514339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat bot","sid":"99559485166u25903q94635143","userID":39,"AISummary":"I need a chat bot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"99559485166u25903q94635143"}AI Search
29372025-08-28 15:36:3499559485166u25903q9463514339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat bot","sid":"99559485166u25903q94635143","userID":39,"AISummary":"I need a chat bot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"99559485166u25903q94635143"}AI Search
29382025-08-28 15:37:3799559485166u25903q9463514339{"PID":"o4lm6o","APIBody":"","ConcatRequirements":"I need fiber for my office","sid":"99559485166u25903q94635143","userID":39,"AISummary":"I need fiber for my office","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"99559485166u25903q94635143"}AI Search
29392025-08-28 15:40:5199559485166u25903q9463514339{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"I need computers for my business","sid":"99559485166u25903q94635143","userID":39,"AISummary":"I need computers for my business","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"99559485166u25903q94635143"}AI Search
29402025-08-28 15:55:0686538763599145147845e6203u39{"PID":"x55dyy","APIBody":"","ConcatRequirements":"[00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"86538763599145147845e6203u","sid":"86538763599145147845e6203u","userID":39,"AISummary":"The meeting focused on enhancing customer experience with technology solutions for upcoming expansions in Southern California and Florida, emphasizing bilingual support for Spanish-speaking customers. The team discussed the need for improved CRM tools, advanced chat features, analytics, and AI integration to streamline communication and reduce wait times. Responsibilities were assigned for gathering feedback, insights, and researching vendors, along with planning training for the new system. This falls under customer experience and technology integration categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29412025-08-28 15:55:0686538763599145147845e6203u39{"PID":"x55dyy","APIBody":"","ConcatRequirements":"[00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"86538763599145147845e6203u","sid":"86538763599145147845e6203u","userID":39,"AISummary":"The meeting focused on enhancing customer experience with technology solutions for upcoming expansions in Southern California and Florida, emphasizing bilingual support for Spanish-speaking customers. The team discussed the need for improved CRM tools, advanced chat features, analytics, and AI integration to streamline communication and reduce wait times. Responsibilities were assigned for gathering feedback, insights, and researching vendors, along with planning training for the new system. This falls under customer experience and technology integration categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29422025-08-28 17:27:41543t693189296w2855778l0648{"PID":"k1651t","APIBody":"","ConcatRequirements":"how do i secure my data i share with openai","sid":"543t693189296w2855778l0648","userID":"","AISummary":"how do i secure my data i share with openai","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"543t693189296w2855778l0648"}AI Search
29432025-08-28 19:51:25m589388541480u83741500w319{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need to engage and manage a podcast audience as a community. I need to connect them with each other, host events, communicate directly, see most engaged community members, etc","PalomarrAISearchID":"m589388541480u83741500w319","sid":"m589388541480u83741500w319","userID":"","AISummary":"The user seeks to engage and manage a podcast audience as a community, aiming to connect members, host events, facilitate direct communication, and identify the most engaged participants. This falls under the category of community engagement and management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29442025-08-28 20:31:1997467376503650278345pe67482{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot suppliers","sid":"97467376503650278345pe6748","userID":2,"AISummary":"I need a chatbot suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97467376503650278345pe6748"}AI Search
29452025-08-28 20:31:1997467376503650278345pe67482{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot suppliers","sid":"97467376503650278345pe6748","userID":2,"AISummary":"I need a chatbot suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"97467376503650278345pe6748"}AI Search
29462025-08-28 23:41:05618f5993651916820u8j893043{"PID":"ls7eap","APIBody":"","ConcatRequirements":"what's the best endpoint security solution to protects endpoints and servers?","sid":"618f5993651916820u8j893043","userID":"","AISummary":"what's the best endpoint security solution to protects endpoints and servers?","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"618f5993651916820u8j893043"}AI Search
29472025-08-29 04:37:59384x3017b69717184254088155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"My support requests are in too many different channels across email, linkedin, slack. I need something to help organize them all to Enzure we answer them all","PalomarrAISearchID":"384x3017b69717184254088155","sid":"384x3017b69717184254088155","userID":"","AISummary":"The user seeks a solution to consolidate support requests from multiple channels, including email, LinkedIn, and Slack, to ensure all inquiries are addressed. This falls under the categories of customer support and ticketing.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29482025-08-29 04:37:59384x3017b69717184254088155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"My support requests are in too many different channels across email, linkedin, slack. I need something to help organize them all to Enzure we answer them all","PalomarrAISearchID":"384x3017b69717184254088155","sid":"384x3017b69717184254088155","userID":"","AISummary":"The user seeks a solution to consolidate support requests from multiple channels, including email, LinkedIn, and Slack, to ensure all inquiries are addressed. This falls under the categories of customer support and ticketing.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29492025-08-29 04:37:59384x3017b69717184254088155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"My support requests are in too many different channels across email, linkedin, slack. I need something to help organize them all to Enzure we answer them all","PalomarrAISearchID":"384x3017b69717184254088155","sid":"384x3017b69717184254088155","userID":"","AISummary":"The user seeks a solution to consolidate support requests from multiple channels, including email, LinkedIn, and Slack, to ensure all inquiries are addressed. This falls under the categories of customer support and ticketing.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29502025-08-29 05:55:14975526i39720243k728i705782{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"im looking at ai CRMs that can automatically sync data","sid":"975526i39720243k728i705782","userID":"","AISummary":"im looking at ai CRMs that can automatically sync data","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"975526i39720243k728i705782"}AI Search
29512025-08-29 05:55:14975526i39720243k728i705782{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"im looking at ai CRMs that can automatically sync data","sid":"975526i39720243k728i705782","userID":"","AISummary":"im looking at ai CRMs that can automatically sync data","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"975526i39720243k728i705782"}AI Search
29522025-08-29 08:58:58784781420040r6316637s1390439{"PID":"8pmlia","APIBody":"","ConcatRequirements":" Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: Jason (SVP of Customer Service, Acme Hamer Co.) John (Consultant) Jane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"784781420040r6316637s13904","sid":"784781420040r6316637s13904","userID":39,"AISummary":"The meeting involved Acme Hamer Co. discussing their need for a new BPO partner due to high attrition and poor adaptability with their current provider, IBEX. They seek a dedicated team of five agents and one Team Lead, operating in a physical office, covering multiple channels. Target regions are South America, Latin America, or Canada, with a focus on English proficiency. They aim for a cost-effective per-hour pricing model, ideally below $15, with a maximum of $16.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29532025-08-29 11:04:174683869618534w645496v4s735262{"PID":"8pmlia","APIBody":"","ConcatRequirements":"BPO","sid":"4683869618534w645496v4s735","userID":262,"AISummary":"BPO","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4683869618534w645496v4s735"}AI Search
29542025-08-29 11:21:20396619719213645q79918f960w{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat bot for my Florida call center","PalomarrAISearchID":"396619719213645q79918f960w","sid":"396619719213645q79918f960w","userID":"","AISummary":"I need a chat bot for my Florida call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29552025-08-29 11:21:20396619719213645q79918f960w{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat bot for my Florida call center","PalomarrAISearchID":"396619719213645q79918f960w","sid":"396619719213645q79918f960w","userID":"","AISummary":"I need a chat bot for my Florida call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29562025-08-29 12:37:15z747k079095g06405581161178{"PID":"wywvgf","APIBody":"","ConcatRequirements":"opening spiel for chat","sid":"z747k079095g06405581161178","userID":"","AISummary":"opening spiel for chat","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"z747k079095g06405581161178"}AI Search
29572025-08-29 12:37:15z747k079095g06405581161178{"PID":"wywvgf","APIBody":"","ConcatRequirements":"opening spiel for chat","sid":"z747k079095g06405581161178","userID":"","AISummary":"opening spiel for chat","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"z747k079095g06405581161178"}AI Search
29582025-08-29 15:32:422884q287035096g7f690112036{"PID":"eyen0o","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"2884q287035096g7f690112036","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2884q287035096g7f690112036"}AI Search
29592025-08-29 15:32:546969385870421h90541j5674852{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"6969385870421h90541j567485","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6969385870421h90541j567485"}AI Search
29602025-09-02 08:47:5214994727h75o98708420k68950{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"call center quality","sid":"14994727h75o98708420k68950","userID":"","AISummary":"call center quality","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"14994727h75o98708420k68950"}AI Search
29612025-09-02 10:46:1950v03325763236133851o0558o2{"PID":"y5tc6k","APIBody":"","ConcatRequirements":"Find alternatives that manage authentication seamlessly","sid":"50v03325763236133851o0558o","userID":2,"AISummary":"Find alternatives that manage authentication seamlessly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"50v03325763236133851o0558o"}AI Search
29622025-09-02 10:46:1950v03325763236133851o0558o2{"PID":"y5tc6k","APIBody":"","ConcatRequirements":"Find alternatives that manage authentication seamlessly","sid":"50v03325763236133851o0558o","userID":2,"AISummary":"Find alternatives that manage authentication seamlessly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"50v03325763236133851o0558o"}AI Search
29632025-09-02 11:46:469581q85644654428364688d0582{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"9581q85644654428364688d058","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9581q85644654428364688d058"}AI Search
29642025-09-02 12:19:582640333433d9134982833fk423262{"PID":"sruo0b","APIBody":"","ConcatRequirements":"CYBERSECURITY","sid":"2640333433d9134982833fk423","userID":262,"AISummary":"CYBERSECURITY","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2640333433d9134982833fk423"}AI Search
29652025-09-02 15:40:3528272372193312064k6ke835742{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"28272372193312064k6ke83574","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"28272372193312064k6ke83574"}AI Search
29662025-09-02 15:47:4927811121572400260857af47672{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I want to know about Tri","sid":"27811121572400260857af4767","userID":2,"AISummary":"I want to know about Tri","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"27811121572400260857af4767"}AI Search
29672025-09-02 16:06:019150689311r198i5a29128953853{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"9150689311r198i5a291289538","userID":53,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9150689311r198i5a291289538"}AI Search
29682025-09-02 16:32:00859v18786305r52941e735674453{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need BPO for customer service in Latin America, budget $50/hour, 24/7 operations","sid":"859v18786305r52941e7356744","userID":53,"AISummary":"I need BPO for customer service in Latin America, budget $50/hour, 24/7 operations","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"859v18786305r52941e7356744"}AI Search
29692025-09-02 16:41:5440j32602825090sb719552568753{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need BPO for customer service in Latin America, budget $50/hour, 24/7 operations","sid":"40j32602825090sb7195525687","userID":53,"AISummary":"I need BPO for customer service in Latin America, budget $50/hour, 24/7 operations","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"40j32602825090sb7195525687"}AI Search
29702025-09-02 16:47:20lh579771s0777756575821554753{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need BPO for customer service in Latin America, budget $50/hour, 24/7 operations. I was using a BPO called \"OLD BPO\" and want to replace it.","PalomarrAISearchID":"lh579771s07777565758215547","sid":"lh579771s07777565758215547","userID":53,"AISummary":"The user is seeking a BPO for customer service in Latin America with a budget of $50/hour and 24/7 operations, looking to replace their current provider, \"OLD BPO.\" This request falls under the BPO category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29712025-09-02 16:51:021660g843503102c3459q68067253{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need BPO for customer service in Latin America, budget $50/hour, 24/7 operations. I was using a BPO called OLD BPO before. I have also researched ","PalomarrAISearchID":"1660g843503102c3459q680672","sid":"1660g843503102c3459q680672","userID":53,"AISummary":"User is seeking a BPO for customer service in Latin America with a budget of $50/hour for 24/7 operations. They previously used a BPO named OLD BPO and have conducted further research. This request falls under the BPO and customer service category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29722025-09-02 16:51:448079831048836683j4640z431453{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need BPO for customer service in Latin America, budget $50/hour, 24/7 operations. I was using a BPO called OLD BPO before. I have also researched OTHERBPO, and ONEMOREBPO","PalomarrAISearchID":"8079831048836683j4640z4314","sid":"8079831048836683j4640z4314","userID":53,"AISummary":"The user is seeking BPO services for customer service in Latin America with a budget of $50/hour and 24/7 operations. They previously used OLD BPO and have researched OTHERBPO and ONEMOREBPO. This request falls under the BPO and customer service categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29732025-09-02 16:56:388172175441z5zx37467976121653{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need BPO for customer service in Latin America or Europe, budget $50/hour, 24/7 operations. I was using a BPO called OLD BPO before. I have also researched OTHERBPO, and ONEMOREBPO","PalomarrAISearchID":"8172175441z5zx374679761216","sid":"8172175441z5zx374679761216","userID":53,"AISummary":"The user is seeking BPO services for customer service with a budget of $50/hour, requiring 24/7 operations, specifically in Latin America or Europe. They previously used a BPO named OLD BPO and have researched OTHERBPO and ONEMOREBPO. This inquiry falls under the BPO category within customer service.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29742025-09-02 16:58:54628866v83851y296560386714153{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need BPO for customer service in Latin America or Europe, budget $50/hour, 24/7 operations. I was using a BPO called OLD BPO before. I have also researched OTHERBPO, and ONEMOREBPO","PalomarrAISearchID":"628866v83851y2965603867141","sid":"628866v83851y2965603867141","userID":53,"AISummary":"User is seeking BPO services for customer service in Latin America or Europe with a budget of $50/hour for 24/7 operations. Previously used OLD BPO and has researched OTHERBPO and ONEMOREBPO. This request falls under the BPO category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29752025-09-02 20:31:048k9073652587349480p0z86057{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my call center","sid":"8k9073652587349480p0z86057","userID":"","AISummary":"I need a BPO for my call center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8k9073652587349480p0z86057"}AI Search
29762025-09-02 20:33:1392586869f2931352y3462e9680{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: \t•\tJason (SVP of Customer Service, Acme Hamer Co.) \t•\tJohn (Consultant) \t•\tJane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"92586869f2931352y3462e9680","sid":"92586869f2931352y3462e9680","userID":"","AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants to discuss finding a new BPO partner due to high attrition and poor adaptability with their current provider, IBEX. They aim for a team of 5 agents and 1 Team Lead to handle multi-channel customer service, with a target launch between Q4 2025 and Q1 2026. They prefer a Per Hour pricing model, seeking rates below $15, with a maximum of $16. The focus is on partners in South America, Latin America, or Canada, excluding Nicaragua. This falls under the category of workforce management and outsourcing.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29772025-09-02 20:34:0692586869f2931352y3462e9680{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: \t•\tJason (SVP of Customer Service, Acme Hamer Co.) \t•\tJohn (Consultant) \t•\tJane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"92586869f2931352y3462e9680","sid":"92586869f2931352y3462e9680","userID":"","AISummary":"Summary: During a discovery call on August 29, 2025, Acme Hamer Co. representatives discussed their need for a new BPO partner due to high attrition and poor adaptability with their current provider, IBEX. They seek a team of 5 agents and 1 Team Lead, starting Q4 2025 or Q1 2026, covering multiple channels from a physical office in South or Latin America or Canada, with a target rate below $15 per hour. This falls under the contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29782025-09-03 08:34:35q7659118i9054695840923f15939{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO","sid":"q7659118i9054695840923f159","userID":39,"AISummary":"I need a BPO","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"q7659118i9054695840923f159"}AI Search
29792025-09-03 08:36:269276vj5125391632684124400139{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my call center. I currently use Callzilla and UNO. I need it for english and spanish speaking customers who call in and want support over the phone. I currently pay $15 and hour. I would like the team to be in Mexico or ","PalomarrAISearchID":"9276vj51253916326841244001","sid":"9276vj51253916326841244001","userID":39,"AISummary":"The user is seeking a BPO for their call center to support English and Spanish-speaking customers over the phone. They currently use Callzilla and UNO, and pay $15 per hour for services. They prefer the team to be located in Mexico. This request falls under the categories of BPO and contact center.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29802025-09-03 09:50:396858748615362124o4094759q02{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM system, budget $50k, John decides, go live March 2026","PalomarrAISearchID":"6858748615362124o4094759q0","sid":"6858748615362124o4094759q0","userID":2,"AISummary":"I need a CRM system, budget $50k, John decides, go live March 2026","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29812025-09-03 09:50:396858748615362124o4094759q02{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM system, budget $50k, John decides, go live March 2026","PalomarrAISearchID":"6858748615362124o4094759q0","sid":"6858748615362124o4094759q0","userID":2,"AISummary":"I need a CRM system, budget $50k, John decides, go live March 2026","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29822025-09-03 10:03:33l094618449s9761651n32115822{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM system, budget $50k, John decides, go live December 13","sid":"l094618449s9761651n3211582","userID":2,"AISummary":"I need a CRM system, budget $50k, John decides, go live December 13","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"l094618449s9761651n3211582"}AI Search
29832025-09-03 10:03:33l094618449s9761651n32115822{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM system, budget $50k, John decides, go live December 13","sid":"l094618449s9761651n3211582","userID":2,"AISummary":"I need a CRM system, budget $50k, John decides, go live December 13","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"l094618449s9761651n3211582"}AI Search
29842025-09-03 10:04:15l094618449s9761651n32115822{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM system, budget $50k, John decides, go live January 13","PalomarrAISearchID":"l094618449s9761651n3211582","sid":"l094618449s9761651n3211582","userID":2,"AISummary":"I need a CRM system, budget $50k, John decides, go live January 13","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29852025-09-03 10:04:15l094618449s9761651n32115822{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM system, budget $50k, John decides, go live January 13","PalomarrAISearchID":"l094618449s9761651n3211582","sid":"l094618449s9761651n3211582","userID":2,"AISummary":"I need a CRM system, budget $50k, John decides, go live January 13","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29862025-09-03 10:17:26780913704y5m826771186590s439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Duration: 1 Hour Participants: Alice (VP) Bob (Sales Manager) Cathy (Marketing Specialist) David (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"780913704y5m826771186590s4","sid":"780913704y5m826771186590s4","userID":39,"AISummary":"The meeting involved Alice, Bob, Cathy, and David discussing strategies to enhance customer experience for their expansion into Southern California and Florida. They emphasized the need for bilingual support, advanced chat features, and integration with inventory systems. The team agreed to explore AI solutions for automation and upselling. Individual responsibilities were assigned for researching potential systems, with a follow-up planned for next week. This falls under customer experience and technology solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29872025-09-03 10:17:26780913704y5m826771186590s439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Duration: 1 Hour Participants: Alice (VP) Bob (Sales Manager) Cathy (Marketing Specialist) David (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"780913704y5m826771186590s4","sid":"780913704y5m826771186590s4","userID":39,"AISummary":"The meeting involved Alice, Bob, Cathy, and David discussing strategies to enhance customer experience for their expansion into Southern California and Florida. They emphasized the need for bilingual support, advanced chat features, and integration with inventory systems. The team agreed to explore AI solutions for automation and upselling. Individual responsibilities were assigned for researching potential systems, with a follow-up planned for next week. This falls under customer experience and technology solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29882025-09-03 10:18:558488122969j73770624h97f93339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for less than $50k by end of Q4. John Doe is my boss and he will decide what we buy.","PalomarrAISearchID":"8488122969j73770624h97f933","sid":"8488122969j73770624h97f933","userID":39,"AISummary":"I need a chatbot for less than $50k by end of Q4. John Doe is my boss and he will decide what we buy.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29892025-09-03 10:18:558488122969j73770624h97f93339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for less than $50k by end of Q4. John Doe is my boss and he will decide what we buy.","PalomarrAISearchID":"8488122969j73770624h97f933","sid":"8488122969j73770624h97f933","userID":39,"AISummary":"I need a chatbot for less than $50k by end of Q4. John Doe is my boss and he will decide what we buy.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29902025-09-03 10:21:149r011la900084314006372588039{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO partner for 15 agents for sometime in Q4 of this year. John is my manager and will decide what BPO we will choose. We need them to speak spanish and english and be located in argentina. Ideally for $15 or less. We currently use Frontline and ","PalomarrAISearchID":"9r011la9000843140063725880","sid":"9r011la9000843140063725880","userID":39,"AISummary":"The user is seeking a BPO partner for 15 agents in Q4, requiring bilingual (Spanish and English) support located in Argentina, ideally at a cost of $15 or less. John's manager will make the final decision on the BPO selection. The current provider is Frontline. This inquiry falls under the BPO and offshore agents category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29912025-09-03 10:33:3973g00774116593709013i44u592{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Chatbot","sid":"73g00774116593709013i44u59","userID":2,"AISummary":"Chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"73g00774116593709013i44u59"}AI Search
29922025-09-03 10:33:3973g00774116593709013i44u592{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Chatbot","sid":"73g00774116593709013i44u59","userID":2,"AISummary":"Chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"73g00774116593709013i44u59"}AI Search
29932025-09-03 14:01:28727238252d54d0972906553173{"PID":"eyen0o","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"727238252d54d0972906553173","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"727238252d54d0972906553173"}AI Search
29942025-09-03 16:25:4002020218521e223077z5231869{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"02020218521e223077z5231869","userID":"","AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"02020218521e223077z5231869"}AI Search
29952025-09-04 10:24:5093225s22367713304746o0n949386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"\"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support?\"","PalomarrAISearchID":"93225s22367713304746o0n949","sid":"93225s22367713304746o0n949","userID":386,"AISummary":"The user is seeking information on reliable VoIP providers that offer good remote work support due to complaints from customer employees about poor call quality while working from home. This falls under the category of VoIP and network, cloud telephony, and remote work solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29962025-09-04 10:24:5093225s22367713304746o0n949386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"\"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support?\"","PalomarrAISearchID":"93225s22367713304746o0n949","sid":"93225s22367713304746o0n949","userID":386,"AISummary":"The user is seeking information on reliable VoIP providers that offer good remote work support due to complaints from customer employees about poor call quality while working from home. This falls under the category of VoIP and network, cloud telephony, and remote work solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29972025-09-04 10:26:492081214476669451439ap85118386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"\"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support?\"","PalomarrAISearchID":"2081214476669451439ap85118","sid":"2081214476669451439ap85118","userID":386,"AISummary":"The user is seeking reliable VoIP solutions with good remote work support due to complaints about poor call quality from their customer's employees working from home. This inquiry falls under the category of VoIP and network, specifically related to cloud telephony and remote work solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29982025-09-04 10:26:492081214476669451439ap85118386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"\"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support?\"","PalomarrAISearchID":"2081214476669451439ap85118","sid":"2081214476669451439ap85118","userID":386,"AISummary":"The user is seeking reliable VoIP solutions with good remote work support due to complaints about poor call quality from their customer's employees working from home. This inquiry falls under the category of VoIP and network, specifically related to cloud telephony and remote work solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
29992025-09-04 11:02:0653a926k7532483213811990880386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support","PalomarrAISearchID":"53a926k7532483213811990880","sid":"53a926k7532483213811990880","userID":386,"AISummary":"This inquiry pertains to the category of VoIP and network solutions. The user seeks recommendations for reliable VoIP providers that offer good support for remote work, addressing issues of poor call quality experienced by employees working from home.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30002025-09-04 11:02:0653a926k7532483213811990880386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support","PalomarrAISearchID":"53a926k7532483213811990880","sid":"53a926k7532483213811990880","userID":386,"AISummary":"This inquiry pertains to the category of VoIP and network solutions. The user seeks recommendations for reliable VoIP providers that offer good support for remote work, addressing issues of poor call quality experienced by employees working from home.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30012025-09-04 11:06:09393970388315666964945597jc2{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I want a BPO supplier","sid":"393970388315666964945597jc","userID":2,"AISummary":"I want a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"393970388315666964945597jc"}AI Search
30022025-09-04 11:35:26438i8523991204x13573947953101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm looking for an agent support solution","sid":"438i8523991204x13573947953","userID":101,"AISummary":"I'm looking for an agent support solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"438i8523991204x13573947953"}AI Search
30032025-09-04 11:35:26438i8523991204x13573947953101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm looking for an agent support solution","sid":"438i8523991204x13573947953","userID":101,"AISummary":"I'm looking for an agent support solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"438i8523991204x13573947953"}AI Search
30042025-09-04 11:47:58414578239636240p307f794844155{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an internal AI agent assist tool, needs to integrate with Gladly and be price concious for a mid-market level company","PalomarrAISearchID":"414578239636240p307f794844","sid":"414578239636240p307f794844","userID":155,"AISummary":"I need an internal AI agent assist tool, needs to integrate with Gladly and be price concious for a mid-market level company","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30052025-09-04 11:47:58414578239636240p307f794844155{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an internal AI agent assist tool, needs to integrate with Gladly and be price concious for a mid-market level company","PalomarrAISearchID":"414578239636240p307f794844","sid":"414578239636240p307f794844","userID":155,"AISummary":"I need an internal AI agent assist tool, needs to integrate with Gladly and be price concious for a mid-market level company","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30062025-09-04 11:49:005m696151q56375186u07922573101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm looking for an agent support solution that integrates with Gladly. My first priority is to have an internal chatbot for my agents and not have them manually look through our knowledge base. This chatbot has to pull all the information from our ","PalomarrAISearchID":"5m696151q56375186u07922573","sid":"5m696151q56375186u07922573","userID":101,"AISummary":"The user is seeking an agent support solution that integrates with Gladly, prioritizing an internal chatbot for agents to access information without manually searching the knowledge base. This request falls under the categories of chatbot, agent assist, and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30072025-09-04 11:49:005m696151q56375186u07922573101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm looking for an agent support solution that integrates with Gladly. My first priority is to have an internal chatbot for my agents and not have them manually look through our knowledge base. This chatbot has to pull all the information from our ","PalomarrAISearchID":"5m696151q56375186u07922573","sid":"5m696151q56375186u07922573","userID":101,"AISummary":"The user is seeking an agent support solution that integrates with Gladly, prioritizing an internal chatbot for agents to access information without manually searching the knowledge base. This request falls under the categories of chatbot, agent assist, and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30082025-09-04 11:52:228o948956989076579v884864182{"PID":"n8ybq6","APIBody":"","ConcatRequirements":"New SDN platform vendor list","sid":"8o948956989076579v88486418","userID":2,"AISummary":"New SDN platform vendor list","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8o948956989076579v88486418"}AI Search
30092025-09-04 11:57:51662012564039147943x2z92665155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for internal FAQ","PalomarrAISearchID":"662012564039147943x2z92665","sid":"662012564039147943x2z92665","userID":155,"AISummary":"I need a chatbot for internal FAQ","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30102025-09-04 11:57:51662012564039147943x2z92665155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for internal FAQ","PalomarrAISearchID":"662012564039147943x2z92665","sid":"662012564039147943x2z92665","userID":155,"AISummary":"I need a chatbot for internal FAQ","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30112025-09-04 11:59:29665546972h376m7402436o301739{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for my call center","PalomarrAISearchID":"665546972h376m7402436o3017","sid":"665546972h376m7402436o3017","userID":39,"AISummary":"I need a voicebot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30122025-09-04 11:59:29665546972h376m7402436o301739{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for my call center","PalomarrAISearchID":"665546972h376m7402436o3017","sid":"665546972h376m7402436o3017","userID":39,"AISummary":"I need a voicebot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30132025-09-04 12:02:5033r3817737388s06749l427533{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my current CRM, Gladly. Needs to be low cost and easy to imple","PalomarrAISearchID":"33r3817737388s06749l427533","sid":"33r3817737388s06749l427533","userID":"","AISummary":"I'm interested in an agent assist solution that can integrate with my current CRM, Gladly. Needs to be low cost and easy to imple","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30142025-09-04 12:02:5033r3817737388s06749l427533{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my current CRM, Gladly. Needs to be low cost and easy to imple","PalomarrAISearchID":"33r3817737388s06749l427533","sid":"33r3817737388s06749l427533","userID":"","AISummary":"I'm interested in an agent assist solution that can integrate with my current CRM, Gladly. Needs to be low cost and easy to imple","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30152025-09-04 12:05:20b021k09307081965141683820339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"b021k093070819651416838203","sid":"b021k093070819651416838203","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30162025-09-04 12:05:20b021k09307081965141683820339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"b021k093070819651416838203","sid":"b021k093070819651416838203","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30172025-09-04 12:16:199c4592817583452008o9873e47101{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"Looking for a data analytics tool for WFM","sid":"9c4592817583452008o9873e47","userID":101,"AISummary":"Looking for a data analytics tool for WFM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9c4592817583452008o9873e47"}AI Search
30182025-09-04 12:19:3341d6983059193616946p909366101{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"Looking for a data analytics tool for WFM that integrates with","sid":"41d6983059193616946p909366","userID":101,"AISummary":"Looking for a data analytics tool for WFM that integrates with","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"41d6983059193616946p909366"}AI Search
30192025-09-04 12:31:38553738r4252887v146671w22322{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","PalomarrAISearchID":"553738r4252887v146671w2232","sid":"553738r4252887v146671w2232","userID":2,"AISummary":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30202025-09-04 12:31:38553738r4252887v146671w22322{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","PalomarrAISearchID":"553738r4252887v146671w2232","sid":"553738r4252887v146671w2232","userID":2,"AISummary":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30212025-09-04 12:34:1342p2976868667633l711o4744639{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"42p2976868667633l711o47446","userID":39,"AISummary":"I need a chatbot for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"42p2976868667633l711o47446"}AI Search
30222025-09-04 12:34:1342p2976868667633l711o4744639{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"42p2976868667633l711o47446","userID":39,"AISummary":"I need a chatbot for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"42p2976868667633l711o47446"}AI Search
30232025-09-04 12:34:525865014f81255859p023v8732139{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"5865014f81255859p023v87321","userID":39,"AISummary":"I need a chatbot for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5865014f81255859p023v87321"}AI Search
30242025-09-04 12:34:525865014f81255859p023v8732139{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"5865014f81255859p023v87321","userID":39,"AISummary":"I need a chatbot for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5865014f81255859p023v87321"}AI Search
30252025-09-04 12:38:59b6189242930e41381870x2513639{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"b6189242930e41381870x25136","userID":39,"AISummary":"I need a chatbot for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b6189242930e41381870x25136"}AI Search
30262025-09-04 12:38:59b6189242930e41381870x2513639{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"b6189242930e41381870x25136","userID":39,"AISummary":"I need a chatbot for my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b6189242930e41381870x25136"}AI Search
30272025-09-04 12:51:052098998t2p80873732353606772{"PID":"vax43n","APIBody":"","ConcatRequirements":"Looking for insights into solving advanced MSS and MDR false positive rates","PalomarrAISearchID":"2098998t2p8087373235360677","sid":"2098998t2p8087373235360677","userID":2,"AISummary":"Looking for insights into solving advanced MSS and MDR false positive rates","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30282025-09-04 12:51:052098998t2p80873732353606772{"PID":"vax43n","APIBody":"","ConcatRequirements":"Looking for insights into solving advanced MSS and MDR false positive rates","PalomarrAISearchID":"2098998t2p8087373235360677","sid":"2098998t2p8087373235360677","userID":2,"AISummary":"Looking for insights into solving advanced MSS and MDR false positive rates","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30292025-09-04 12:53:4200272x768401l388693m72505539{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"00272x768401l388693m725055","sid":"00272x768401l388693m725055","userID":39,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30302025-09-04 12:53:4200272x768401l388693m72505539{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"00272x768401l388693m725055","sid":"00272x768401l388693m725055","userID":39,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30312025-09-04 12:53:4300272x768401l388693m72505539{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"00272x768401l388693m725055","sid":"00272x768401l388693m725055","userID":39,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30322025-09-04 12:53:4300272x768401l388693m72505539{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"00272x768401l388693m725055","sid":"00272x768401l388693m725055","userID":39,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30332025-09-04 12:56:149981261247299k43723571383d39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"9981261247299k43723571383d","sid":"9981261247299k43723571383d","userID":39,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30342025-09-04 12:56:149981261247299k43723571383d39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"9981261247299k43723571383d","sid":"9981261247299k43723571383d","userID":39,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30352025-09-04 12:56:149981261247299k43723571383d39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"9981261247299k43723571383d","sid":"9981261247299k43723571383d","userID":39,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30362025-09-04 12:57:480916j703a9025921857151087939{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0916j703a90259218571510879","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0916j703a90259218571510879"}AI Search
30372025-09-04 12:57:480916j703a9025921857151087939{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0916j703a90259218571510879","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0916j703a90259218571510879"}AI Search
30382025-09-04 13:19:505g21266709629716539083a3z02{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"5g21266709629716539083a3z0","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5g21266709629716539083a3z0"}AI Search
30392025-09-04 13:19:505g21266709629716539083a3z02{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"5g21266709629716539083a3z0","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5g21266709629716539083a3z0"}AI Search
30402025-09-04 13:23:488573478403o165454c7910s1032{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"8573478403o165454c7910s103","sid":"8573478403o165454c7910s103","userID":2,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30412025-09-04 13:23:488573478403o165454c7910s1032{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works with one of my CRMs","PalomarrAISearchID":"8573478403o165454c7910s103","sid":"8573478403o165454c7910s103","userID":2,"AISummary":"I need a chatbot that works with one of my CRMs","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30422025-09-04 13:24:298573478403o165454c7910s1032{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","PalomarrAISearchID":"8573478403o165454c7910s103","sid":"8573478403o165454c7910s103","userID":2,"AISummary":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30432025-09-04 13:24:298573478403o165454c7910s1032{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","PalomarrAISearchID":"8573478403o165454c7910s103","sid":"8573478403o165454c7910s103","userID":2,"AISummary":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30442025-09-04 13:25:554437072247ik0280291773522f2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","PalomarrAISearchID":"4437072247ik0280291773522f","sid":"4437072247ik0280291773522f","userID":2,"AISummary":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30452025-09-04 13:25:554437072247ik0280291773522f2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","PalomarrAISearchID":"4437072247ik0280291773522f","sid":"4437072247ik0280291773522f","userID":2,"AISummary":"I need an AI chatbot for internal use, needs to integrate with Gladly and be low cost","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30462025-09-04 13:30:2384400932164y891021426c598539{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"84400932164y891021426c5985","sid":"84400932164y891021426c5985","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30472025-09-04 13:30:2384400932164y891021426c598539{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"84400932164y891021426c5985","sid":"84400932164y891021426c5985","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30482025-09-04 13:31:1344m5305152387917017t144266155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"i need a chatbot for internal agents for faqs, needs to integrate with Gladly","PalomarrAISearchID":"44m5305152387917017t144266","sid":"44m5305152387917017t144266","userID":155,"AISummary":"i need a chatbot for internal agents for faqs, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30492025-09-04 13:31:1344m5305152387917017t144266155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"i need a chatbot for internal agents for faqs, needs to integrate with Gladly","PalomarrAISearchID":"44m5305152387917017t144266","sid":"44m5305152387917017t144266","userID":155,"AISummary":"i need a chatbot for internal agents for faqs, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30502025-09-04 13:31:1784400932164y891021426c598539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"84400932164y891021426c5985","sid":"84400932164y891021426c5985","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30512025-09-04 13:31:1784400932164y891021426c598539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"84400932164y891021426c5985","sid":"84400932164y891021426c5985","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30522025-09-04 13:31:1784400932164y891021426c598539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"84400932164y891021426c5985","sid":"84400932164y891021426c5985","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30532025-09-04 13:54:374281g721887q5o521084478107{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"4281g721887q5o521084478107","userID":"","AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4281g721887q5o521084478107"}AI Search
30542025-09-04 15:19:56h135088485g09a8642668757932{"PID":"y0l1mf","APIBody":"","ConcatRequirements":"Are trials or demos offered for CASB platforms?","sid":"h135088485g09a864266875793","userID":2,"AISummary":"Are trials or demos offered for CASB platforms?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"h135088485g09a864266875793"}AI Search
30552025-09-04 15:22:43997853476100f202687h53332739{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"997853476100f202687h533327","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"997853476100f202687h533327"}AI Search
30562025-09-04 15:22:43997853476100f202687h53332739{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"997853476100f202687h533327","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"997853476100f202687h533327"}AI Search
30572025-09-04 20:14:35771952555dd829203417315856{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my call center. It needs to be in Mexico and we need agents for $9 per hour or less.","sid":"771952555dd829203417315856","userID":"","AISummary":"I need a BPO for my call center. It needs to be in Mexico and we need agents for $9 per hour or less.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"771952555dd829203417315856"}AI Search
30582025-09-05 06:32:36362887905384540j220811e990{"PID":"eyen0o","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"362887905384540j220811e990","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"362887905384540j220811e990"}AI Search
30592025-09-05 08:00:5896724536495281q875007g495239{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my contact center. I need the agents to be located in Brazil and be able to speak spanish and english. I currently use ACME BPO. I dont want to pay more than $15. John Doe is my boss and will make the final decisions on the BPO selection. I need this by end of year.","PalomarrAISearchID":"96724536495281q875007g4952","sid":"96724536495281q875007g4952","userID":39,"AISummary":"User requires a BPO for their contact center with agents located in Brazil who are fluent in Spanish and English. Currently using ACME BPO, the budget is capped at $15 per hour. John Doe is the decision-maker for the BPO selection, and the user needs this finalized by the end of the year. This falls under the BPO category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30602025-09-05 09:17:19c06613a27191k89778390712522{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"c06613a27191k8977839071252","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"c06613a27191k8977839071252"}AI Search
30612025-09-05 10:19:47347002202l5839w54303839476155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for agents internally, needs to integrate with Gladly","PalomarrAISearchID":"347002202l5839w54303839476","sid":"347002202l5839w54303839476","userID":155,"AISummary":"I need an AI chatbot for agents internally, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30622025-09-05 10:19:47347002202l5839w54303839476155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for agents internally, needs to integrate with Gladly","PalomarrAISearchID":"347002202l5839w54303839476","sid":"347002202l5839w54303839476","userID":155,"AISummary":"I need an AI chatbot for agents internally, needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30632025-09-05 10:28:5098c106938105071469t2791341{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an AI tool for agent assist, needs to integrate with Gladly","sid":"98c106938105071469t2791341","userID":"","AISummary":"I need an AI tool for agent assist, needs to integrate with Gladly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"98c106938105071469t2791341"}AI Search
30642025-09-05 10:28:5098c106938105071469t2791341{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an AI tool for agent assist, needs to integrate with Gladly","sid":"98c106938105071469t2791341","userID":"","AISummary":"I need an AI tool for agent assist, needs to integrate with Gladly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"98c106938105071469t2791341"}AI Search
30652025-09-05 10:31:18fw524r28751345495861156981155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for agent assist, needs to integrate with Gladly","sid":"fw524r28751345495861156981","userID":155,"AISummary":"I need an AI chatbot for agent assist, needs to integrate with Gladly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"fw524r28751345495861156981"}AI Search
30662025-09-05 10:31:18fw524r28751345495861156981155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI chatbot for agent assist, needs to integrate with Gladly","sid":"fw524r28751345495861156981","userID":155,"AISummary":"I need an AI chatbot for agent assist, needs to integrate with Gladly","AIIntents":"find","Source":"AI Search","SupplierSIDs":"gjhyqj","PalomarrAISearchID":"fw524r28751345495861156981"}AI Search
30672025-09-05 10:49:15777589647962170266592n90p4155{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool to help my agents answer customer requests","PalomarrAISearchID":"777589647962170266592n90p4","sid":"777589647962170266592n90p4","userID":155,"AISummary":"I need an agent assist tool to help my agents answer customer requests","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30682025-09-05 10:49:15777589647962170266592n90p4155{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool to help my agents answer customer requests","PalomarrAISearchID":"777589647962170266592n90p4","sid":"777589647962170266592n90p4","userID":155,"AISummary":"I need an agent assist tool to help my agents answer customer requests","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30692025-09-05 12:39:3012349608969854603vb833824h155{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist to use internally that pulls from my knowledge base and needs to integrate with Gladly","PalomarrAISearchID":"12349608969854603vb833824h","sid":"12349608969854603vb833824h","userID":155,"AISummary":"I need an agent assist to use internally that pulls from my knowledge base and needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30702025-09-05 12:39:3012349608969854603vb833824h155{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist to use internally that pulls from my knowledge base and needs to integrate with Gladly","PalomarrAISearchID":"12349608969854603vb833824h","sid":"12349608969854603vb833824h","userID":155,"AISummary":"I need an agent assist to use internally that pulls from my knowledge base and needs to integrate with Gladly","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30712025-09-05 12:40:493822y63g798378125893938259101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","PalomarrAISearchID":"3822y63g798378125893938259","sid":"3822y63g798378125893938259","userID":101,"AISummary":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30722025-09-05 12:40:493822y63g798378125893938259101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","PalomarrAISearchID":"3822y63g798378125893938259","sid":"3822y63g798378125893938259","userID":101,"AISummary":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30732025-09-05 12:40:503822y63g798378125893938259101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","PalomarrAISearchID":"3822y63g798378125893938259","sid":"3822y63g798378125893938259","userID":101,"AISummary":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30742025-09-05 12:40:503822y63g798378125893938259101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","PalomarrAISearchID":"3822y63g798378125893938259","sid":"3822y63g798378125893938259","userID":101,"AISummary":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30752025-09-05 12:42:52291z0736o73695898806943300101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify. This has to be an internal chatbot for my agents.","PalomarrAISearchID":"291z0736o73695898806943300","sid":"291z0736o73695898806943300","userID":101,"AISummary":"The user is seeking an agent assist solution that can integrate with their internal knowledge base, Gladly, and Shopify, specifically for use as an internal chatbot for their agents. This falls under the categories of agent assist and chatbot.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30762025-09-05 12:42:52291z0736o73695898806943300101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I'm interested in an agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify. This has to be an internal chatbot for my agents.","PalomarrAISearchID":"291z0736o73695898806943300","sid":"291z0736o73695898806943300","userID":101,"AISummary":"The user is seeking an agent assist solution that can integrate with their internal knowledge base, Gladly, and Shopify, specifically for use as an internal chatbot for their agents. This falls under the categories of agent assist and chatbot.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30772025-09-05 12:44:03778468s4480391400591381w36101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I\\'m interested in an AI agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify. This has to be an internal chatbot for my agents.","PalomarrAISearchID":"778468s4480391400591381w36","sid":"778468s4480391400591381w36","userID":101,"AISummary":"The user is seeking an AI agent assist solution that can integrate with their internal knowledge base, Gladly, and Shopify. The solution is intended to be an internal chatbot specifically for their agents. This request falls under the category of agent assist and chatbot solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30782025-09-05 12:44:03778468s4480391400591381w36101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I\\'m interested in an AI agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify. This has to be an internal chatbot for my agents.","PalomarrAISearchID":"778468s4480391400591381w36","sid":"778468s4480391400591381w36","userID":101,"AISummary":"The user is seeking an AI agent assist solution that can integrate with their internal knowledge base, Gladly, and Shopify. The solution is intended to be an internal chatbot specifically for their agents. This request falls under the category of agent assist and chatbot solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30792025-09-05 12:45:09778468s4480391400591381w36101{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm interested in an AI agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify. This has to be an internal chatbot for my agents.","PalomarrAISearchID":"778468s4480391400591381w36","sid":"778468s4480391400591381w36","userID":101,"AISummary":"The user is seeking an AI agent assist solution that integrates with their internal knowledge base, Gladly, and Shopify. The focus is on developing an internal chatbot specifically for their agents. This falls under the categories of agent assist and chatbot.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30802025-09-05 12:45:09778468s4480391400591381w36101{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm interested in an AI agent assist solution that can integrate with my internal knowledge base, Gladly, and Shopify. This has to be an internal chatbot for my agents.","PalomarrAISearchID":"778468s4480391400591381w36","sid":"778468s4480391400591381w36","userID":101,"AISummary":"The user is seeking an AI agent assist solution that integrates with their internal knowledge base, Gladly, and Shopify. The focus is on developing an internal chatbot specifically for their agents. This falls under the categories of agent assist and chatbot.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30812025-09-05 14:26:20969185757139m561669414r327{"PID":"eyen0o","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"969185757139m561669414r327","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"969185757139m561669414r327"}AI Search
30822025-09-05 14:58:0334903617d7246793446k821924{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"34903617d7246793446k821924","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"34903617d7246793446k821924"}AI Search
30832025-09-05 14:58:0334903617d7246793446k821924{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"34903617d7246793446k821924","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"34903617d7246793446k821924"}AI Search
30842025-09-05 14:58:0334903617d7246793446k821924{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"34903617d7246793446k821924","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"34903617d7246793446k821924"}AI Search
30852025-09-05 15:39:480383g618330648p843009f355739{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"What does Salesforce do?","sid":"0383g618330648p843009f3557","userID":39,"AISummary":"What does Salesforce do?","AIIntents":"ask","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0383g618330648p843009f3557"}AI Search
30862025-09-05 15:39:480383g618330648p843009f355739{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"What does Salesforce do?","sid":"0383g618330648p843009f3557","userID":39,"AISummary":"What does Salesforce do?","AIIntents":"ask","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0383g618330648p843009f3557"}AI Search
30872025-09-06 13:23:402r02q960799970533490630972{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"2r02q960799970533490630972","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2r02q960799970533490630972"}AI Search
30882025-09-06 13:23:402r02q960799970533490630972{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"2r02q960799970533490630972","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2r02q960799970533490630972"}AI Search
30892025-09-06 13:28:4867434n095361u1010974540818{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my Florida call center that can help my customer service teams with inbound requests. It also needs to work with English and Spanish. ","PalomarrAISearchID":"67434n095361u1010974540818","sid":"67434n095361u1010974540818","userID":"","AISummary":"The user requires a chatbot for a Florida call center to assist customer service teams with inbound requests, supporting both English and Spanish languages. This falls under the categories of chatbot and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30902025-09-06 13:28:4867434n095361u1010974540818{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my Florida call center that can help my customer service teams with inbound requests. It also needs to work with English and Spanish. ","PalomarrAISearchID":"67434n095361u1010974540818","sid":"67434n095361u1010974540818","userID":"","AISummary":"The user requires a chatbot for a Florida call center to assist customer service teams with inbound requests, supporting both English and Spanish languages. This falls under the categories of chatbot and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
30912025-09-06 13:33:100s99382946820179421895g850{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0s99382946820179421895g850","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0s99382946820179421895g850"}AI Search
30922025-09-06 13:33:100s99382946820179421895g850{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0s99382946820179421895g850","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0s99382946820179421895g850"}AI Search
30932025-09-06 13:48:09266484531w3a39590068210726{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"266484531w3a39590068210726","userID":"","AISummary":"I need a chatbot for my contact center","AIIntents":"ask","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"266484531w3a39590068210726"}AI Search
30942025-09-06 13:48:09266484531w3a39590068210726{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"266484531w3a39590068210726","userID":"","AISummary":"I need a chatbot for my contact center","AIIntents":"ask","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"266484531w3a39590068210726"}AI Search
30952025-09-06 13:49:165972321w16933960v924384x39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"5972321w16933960v924384x39","userID":"","AISummary":"I need a chatbot for my contact center","AIIntents":"ask","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5972321w16933960v924384x39"}AI Search
30962025-09-06 13:49:165972321w16933960v924384x39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my contact center","sid":"5972321w16933960v924384x39","userID":"","AISummary":"I need a chatbot for my contact center","AIIntents":"ask","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5972321w16933960v924384x39"}AI Search
30972025-09-06 14:02:0331b0355r009060995074620430{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"31b0355r009060995074620430","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31b0355r009060995074620430"}AI Search
30982025-09-06 14:02:0331b0355r009060995074620430{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"31b0355r009060995074620430","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31b0355r009060995074620430"}AI Search
30992025-09-06 14:09:517376149w28450123r4t50746642{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"7376149w28450123r4t5074664","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7376149w28450123r4t5074664"}AI Search
31002025-09-06 14:09:517376149w28450123r4t50746642{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"7376149w28450123r4t5074664","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7376149w28450123r4t5074664"}AI Search
31012025-09-06 15:00:29217354272q24873058199g35772{"PID":"i7zidn","APIBody":"","ConcatRequirements":"I'm looking for a risk assessment and visibility supplierI'm oking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility suppl","PalomarrAISearchID":"217354272q24873058199g3577","sid":"217354272q24873058199g3577","userID":2,"AISummary":"The user is seeking a supplier for risk assessment and visibility services, indicating a focus on cybersecurity and risk management solutions. This inquiry falls under the category of risk assessment and visibility.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31022025-09-06 15:01:06217354272q24873058199g35772{"PID":"i7zidn","APIBody":"","ConcatRequirements":"I'm looking for a risk assessment and visibility supplierI'm oking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility supplierI'm looking for a risk assessment and visibility suppl","PalomarrAISearchID":"217354272q24873058199g3577","sid":"217354272q24873058199g3577","userID":2,"AISummary":"The user is seeking a supplier for risk assessment and visibility services. This falls under the category of cybersecurity.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31032025-09-06 16:49:2975040872m1811861986222u126{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"75040872m1811861986222u126","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"75040872m1811861986222u126"}AI Search
31042025-09-06 16:49:3075040872m1811861986222u126{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"75040872m1811861986222u126","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"75040872m1811861986222u126"}AI Search
31052025-09-06 16:51:4075040872m1811861986222u126{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that can help with my English and Spanish speaking customers. It needs to work with pc and Mac and also needs to also be 24/7","PalomarrAISearchID":"75040872m1811861986222u126","sid":"75040872m1811861986222u126","userID":"","AISummary":"The user is looking for a chatbot that supports both English and Spanish for customer service, compatible with PC and Mac, and available 24/7. This falls under the category of chatbot and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31062025-09-06 16:51:4175040872m1811861986222u126{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that can help with my English and Spanish speaking customers. It needs to work with pc and Mac and also needs to also be 24/7","PalomarrAISearchID":"75040872m1811861986222u126","sid":"75040872m1811861986222u126","userID":"","AISummary":"The user is looking for a chatbot that supports both English and Spanish for customer service, compatible with PC and Mac, and available 24/7. This falls under the category of chatbot and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31072025-09-07 12:39:0839091129858t2045145058242v{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"39091129858t2045145058242v","userID":"","AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"39091129858t2045145058242v"}AI Search
31082025-09-09 10:25:2897330759295949763555944n0m386{"PID":"ys73uz","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"97330759295949763555944n0m","sid":"97330759295949763555944n0m","userID":386,"AISummary":"The client needs a new phone system for 50 employees and is unsure about the differences between VoIP and traditional systems. Options to present include VoIP systems, which offer flexibility, cost savings, and advanced features, and traditional phone systems, which may provide reliability but at a higher cost and less scalability. This falls under the category of business phone and VoIP and network.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31092025-09-09 11:02:095126y9900e3918275461700066386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"5126y9900e3918275461700066","sid":"5126y9900e3918275461700066","userID":386,"AISummary":"The client needs a new phone system for 50 employees and is unsure about the differences between VoIP and traditional systems. Options to present include VoIP systems, which offer flexibility, lower costs, and advanced features, and traditional phone systems, which are more reliable but less flexible. Consider discussing hybrid solutions as well. This falls under the category of business phone and VoIP and network.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31102025-09-09 11:02:095126y9900e3918275461700066386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"5126y9900e3918275461700066","sid":"5126y9900e3918275461700066","userID":386,"AISummary":"The client needs a new phone system for 50 employees and is unsure about the differences between VoIP and traditional systems. Options to present include VoIP systems, which offer flexibility, lower costs, and advanced features, and traditional phone systems, which are more reliable but less flexible. Consider discussing hybrid solutions as well. This falls under the category of business phone and VoIP and network.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31112025-09-09 12:46:595056066o0n0588143455869822{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"5056066o0n0588143455869822","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5056066o0n0588143455869822"}AI Search
31122025-09-09 12:46:595056066o0n0588143455869822{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"5056066o0n0588143455869822","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5056066o0n0588143455869822"}AI Search
31132025-09-09 14:00:386614217227357x292434z342l639{"PID":"eyen0o","APIBody":"","ConcatRequirements":"what is the best customer experience soution","sid":"6614217227357x292434z342l6","userID":39,"AISummary":"what is the best customer experience soution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6614217227357x292434z342l6"}AI Search
31142025-09-09 14:01:41b179687312170641x66509m03939{"PID":"eyen0o","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"b179687312170641x66509m039","userID":39,"AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b179687312170641x66509m039"}AI Search
31152025-09-09 14:02:38b179687312170641x66509m03939{"PID":"eyen0o","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"b179687312170641x66509m039","userID":39,"AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b179687312170641x66509m039"}AI Search
31162025-09-09 14:04:1432928e74186232836173080l4939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"32928e74186232836173080l49","userID":39,"AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"32928e74186232836173080l49"}AI Search
31172025-09-09 14:04:1432928e74186232836173080l4939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"32928e74186232836173080l49","userID":39,"AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"32928e74186232836173080l49"}AI Search
31182025-09-09 14:04:1432928e74186232836173080l4939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"32928e74186232836173080l49","userID":39,"AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"32928e74186232836173080l49"}AI Search
31192025-09-09 15:16:38381069513608229624421x2ek82{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"I need a data analytics tool","sid":"381069513608229624421x2ek8","userID":2,"AISummary":"I need a data analytics tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"381069513608229624421x2ek8"}AI Search
31202025-09-09 15:36:084207f01i8366060693610221q9386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"4207f01i8366060693610221q9","sid":"4207f01i8366060693610221q9","userID":386,"AISummary":"The user is seeking guidance on phone system options for a client with 50 employees who is unsure about the differences between VoIP and traditional phone systems. The focus is on providing suitable options for their needs. Category: contact center, VoIP and network, cloud telephony.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31212025-09-09 15:36:084207f01i8366060693610221q9386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"4207f01i8366060693610221q9","sid":"4207f01i8366060693610221q9","userID":386,"AISummary":"The user is seeking guidance on phone system options for a client with 50 employees who is unsure about the differences between VoIP and traditional phone systems. The focus is on providing suitable options for their needs. Category: contact center, VoIP and network, cloud telephony.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31222025-09-09 15:38:4973440995v78z1o747961084734386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"73440995v78z1o747961084734","sid":"73440995v78z1o747961084734","userID":386,"AISummary":"The user is seeking options for a new phone system for a client with 50 employees who is unsure about the differences between VoIP and traditional systems. This falls under the category of business phone systems and VoIP and network communication.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31232025-09-09 15:38:4973440995v78z1o747961084734386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"My client needs a new phone system for 50 employees but doesn't know the difference between VoIP and traditional systems. What options should I be showing them?","PalomarrAISearchID":"73440995v78z1o747961084734","sid":"73440995v78z1o747961084734","userID":386,"AISummary":"The user is seeking options for a new phone system for a client with 50 employees who is unsure about the differences between VoIP and traditional systems. This falls under the category of business phone systems and VoIP and network communication.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31242025-09-09 15:54:1143324906v2403k44w662681462386{"PID":"wywvgf","APIBody":"","ConcatRequirements":"looking for a technology to help answer calls after hours as as well as overflow calls that could not be handled by a call center agent. Already engaged with IntelePeer but need another and possibly a pure AI solution","PalomarrAISearchID":"43324906v2403k44w662681462","sid":"43324906v2403k44w662681462","userID":386,"AISummary":"The user is seeking a technology solution to manage after-hours calls and overflow calls that cannot be handled by call center agents. They are currently engaged with IntelePeer but are looking for an additional solution, potentially a pure AI option. This falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31252025-09-09 15:54:1143324906v2403k44w662681462386{"PID":"wywvgf","APIBody":"","ConcatRequirements":"looking for a technology to help answer calls after hours as as well as overflow calls that could not be handled by a call center agent. Already engaged with IntelePeer but need another and possibly a pure AI solution","PalomarrAISearchID":"43324906v2403k44w662681462","sid":"43324906v2403k44w662681462","userID":386,"AISummary":"The user is seeking a technology solution to manage after-hours calls and overflow calls that cannot be handled by call center agents. They are currently engaged with IntelePeer but are looking for an additional solution, potentially a pure AI option. This falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31262025-09-09 15:56:0540097140172r20486t69574530386{"PID":"2f8j49","APIBody":"","ConcatRequirements":"Couple of supplier recommends for a VDI build ? Customer is looking for roughly 175-200 users, its a Credit union","sid":"40097140172r20486t69574530","userID":386,"AISummary":"Couple of supplier recommends for a VDI build ? Customer is looking for roughly 175-200 users, its a Credit union","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"40097140172r20486t69574530"}AI Search
31272025-09-09 16:03:369771935305365837309480id0e386{"PID":"2f8j49","APIBody":"","ConcatRequirements":"Couple of supplier recommends for a VDI build ? Customer is looking for roughly 175-200 users, its a Credit union","sid":"9771935305365837309480id0e","userID":386,"AISummary":"Couple of supplier recommends for a VDI build ? Customer is looking for roughly 175-200 users, its a Credit union","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9771935305365837309480id0e"}AI Search
31282025-09-09 16:21:44z3237a518147487749357969p3386{"PID":"yemu6f","APIBody":"","ConcatRequirements":"Zoom and ms teams","sid":"z3237a518147487749357969p3","userID":386,"AISummary":"Zoom and ms teams","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"6uqezn","PalomarrAISearchID":"z3237a518147487749357969p3"}AI Search
31292025-09-09 16:33:0479261a9321uh81646697607428386{"PID":"bblfbf","APIBody":"","ConcatRequirements":"I have a customer asking for 'the cloud' - they have 25 users and want to move away from their on-premise server. What cloud infrastructure providers would be best for a small business like this?","PalomarrAISearchID":"79261a9321uh81646697607428","sid":"79261a9321uh81646697607428","userID":386,"AISummary":"The user is seeking recommendations for cloud infrastructure providers suitable for a small business with 25 users looking to transition from an on-premise server to cloud solutions. This inquiry falls under the category of cloud security infrastructure and cloud services.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31302025-09-09 16:38:062u17851633i787531626145954386{"PID":"vax43n","APIBody":"","ConcatRequirements":"\"I need cybersecurity providers that offer managed SOC services for a 150-person manufacturing company with both office and plant floor systems. What are my best options?\"","PalomarrAISearchID":"2u17851633i787531626145954","sid":"2u17851633i787531626145954","userID":386,"AISummary":"The user is seeking options for cybersecurity providers that offer managed Security Operations Center (SOC) services suitable for a 150-person manufacturing company with office and plant floor systems. This inquiry falls under the cybersecurity category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31312025-09-09 18:01:282d632333v9897t028584678807{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"2d632333v9897t028584678807","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2d632333v9897t028584678807"}AI Search
31322025-09-09 18:01:282d632333v9897t028584678807{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"2d632333v9897t028584678807","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2d632333v9897t028584678807"}AI Search
31332025-09-09 18:01:282d632333v9897t028584678807{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"2d632333v9897t028584678807","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2d632333v9897t028584678807"}AI Search
31342025-09-09 20:57:0086657040299407689cp4382476101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for an sms tool for cart abandonment.","sid":"86657040299407689cp4382476","userID":101,"AISummary":"Looking for an sms tool for cart abandonment.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"86657040299407689cp4382476"}AI Search
31352025-09-09 20:57:0186657040299407689cp4382476101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for an sms tool for cart abandonment.","sid":"86657040299407689cp4382476","userID":101,"AISummary":"Looking for an sms tool for cart abandonment.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"86657040299407689cp4382476"}AI Search
31362025-09-09 20:57:0186657040299407689cp4382476101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for an sms tool for cart abandonment.","sid":"86657040299407689cp4382476","userID":101,"AISummary":"Looking for an sms tool for cart abandonment.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"86657040299407689cp4382476"}AI Search
31372025-09-10 00:32:45438925993229609y11915y38b2101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a standalone sms solution that can proactively reach out to a potential client after they've abandoned their web cart. This tool needs to have native integrations to shopify.","PalomarrAISearchID":"438925993229609y11915y38b2","sid":"438925993229609y11915y38b2","userID":101,"AISummary":"The user is seeking a standalone SMS solution that can proactively contact potential clients who have abandoned their web cart, specifically with native integrations to Shopify. This falls under the category of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31382025-09-10 00:32:45438925993229609y11915y38b2101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a standalone sms solution that can proactively reach out to a potential client after they've abandoned their web cart. This tool needs to have native integrations to shopify.","PalomarrAISearchID":"438925993229609y11915y38b2","sid":"438925993229609y11915y38b2","userID":101,"AISummary":"The user is seeking a standalone SMS solution that can proactively contact potential clients who have abandoned their web cart, specifically with native integrations to Shopify. This falls under the category of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31392025-09-10 00:32:45438925993229609y11915y38b2101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a standalone sms solution that can proactively reach out to a potential client after they've abandoned their web cart. This tool needs to have native integrations to shopify.","PalomarrAISearchID":"438925993229609y11915y38b2","sid":"438925993229609y11915y38b2","userID":101,"AISummary":"The user is seeking a standalone SMS solution that can proactively contact potential clients who have abandoned their web cart, specifically with native integrations to Shopify. This falls under the category of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31402025-09-10 02:06:5903123646h632807xo047078429{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"03123646h632807xo047078429","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03123646h632807xo047078429"}AI Search
31412025-09-10 02:06:5903123646h632807xo047078429{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"03123646h632807xo047078429","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03123646h632807xo047078429"}AI Search
31422025-09-10 02:06:5903123646h632807xo047078429{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"03123646h632807xo047078429","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"03123646h632807xo047078429"}AI Search
31432025-09-10 12:08:07f8375a44575453038156309218386{"PID":"vax43n","APIBody":"","ConcatRequirements":"\"I need cybersecurity providers that offer managed SOC services for a 150-person manufacturing company with both office and plant floor systems. What are my best options?\"","PalomarrAISearchID":"f8375a44575453038156309218","sid":"f8375a44575453038156309218","userID":386,"AISummary":"The user is seeking recommendations for cybersecurity providers that offer managed Security Operations Center (SOC) services suitable for a 150-person manufacturing company with both office and plant floor systems. This inquiry falls under the category of cybersecurity.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31442025-09-10 13:46:51127q432194268947a840808k3339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: \t•\tAlice (VP) \t•\tBob (Sales Manager) \t•\tCathy (Marketing Specialist) \t•\tDavid (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"127q432194268947a840808k33","sid":"127q432194268947a840808k33","userID":39,"AISummary":"The ACME Hammer Co. Zoom call involved a discussion on enhancing customer experience, focusing on technology solutions for their expansion into Southern California and Florida. Key points included the need for bilingual capabilities, advanced chat features, and integration with existing systems. The team agreed on individual responsibilities for gathering feedback, insights, and researching vendors for potential solutions, with a timeline set for the following week. This falls under customer experience and technology integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31452025-09-10 13:46:51127q432194268947a840808k3339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: \t•\tAlice (VP) \t•\tBob (Sales Manager) \t•\tCathy (Marketing Specialist) \t•\tDavid (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"127q432194268947a840808k33","sid":"127q432194268947a840808k33","userID":39,"AISummary":"The ACME Hammer Co. Zoom call involved a discussion on enhancing customer experience, focusing on technology solutions for their expansion into Southern California and Florida. Key points included the need for bilingual capabilities, advanced chat features, and integration with existing systems. The team agreed on individual responsibilities for gathering feedback, insights, and researching vendors for potential solutions, with a timeline set for the following week. This falls under customer experience and technology integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31462025-09-10 13:46:51127q432194268947a840808k3339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: \t•\tAlice (VP) \t•\tBob (Sales Manager) \t•\tCathy (Marketing Specialist) \t•\tDavid (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"127q432194268947a840808k33","sid":"127q432194268947a840808k33","userID":39,"AISummary":"The ACME Hammer Co. Zoom call involved a discussion on enhancing customer experience, focusing on technology solutions for their expansion into Southern California and Florida. Key points included the need for bilingual capabilities, advanced chat features, and integration with existing systems. The team agreed on individual responsibilities for gathering feedback, insights, and researching vendors for potential solutions, with a timeline set for the following week. This falls under customer experience and technology integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31472025-09-10 20:02:30i246216g78726921g568686416{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"i246216g78726921g568686416","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"i246216g78726921g568686416"}AI Search
31482025-09-10 20:02:31i246216g78726921g568686416{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"i246216g78726921g568686416","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"i246216g78726921g568686416"}AI Search
31492025-09-10 20:02:31i246216g78726921g568686416{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"i246216g78726921g568686416","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"i246216g78726921g568686416"}AI Search
31502025-09-10 21:47:576041433783h2282769a9439j75{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"B t is the best customer experience solution","sid":"6041433783h2282769a9439j75","userID":"","AISummary":"B t is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6041433783h2282769a9439j75"}AI Search
31512025-09-10 21:47:576041433783h2282769a9439j75{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"B t is the best customer experience solution","sid":"6041433783h2282769a9439j75","userID":"","AISummary":"B t is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6041433783h2282769a9439j75"}AI Search
31522025-09-10 21:47:576041433783h2282769a9439j75{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"B t is the best customer experience solution","sid":"6041433783h2282769a9439j75","userID":"","AISummary":"B t is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6041433783h2282769a9439j75"}AI Search
31532025-09-11 08:35:47t836928574801870030293f7d239{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my call center. Preferably","sid":"t836928574801870030293f7d2","userID":39,"AISummary":"I need a BPO for my call center. Preferably","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"t836928574801870030293f7d2"}AI Search
31542025-09-11 11:25:1376105f47871892046005y61021395{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"76105f47871892046005y61021","userID":395,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"76105f47871892046005y61021"}AI Search
31552025-09-11 11:33:575497038295200k97h790415791{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"5497038295200k97h790415791","userID":"","AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5497038295200k97h790415791"}AI Search
31562025-09-11 13:48:47368369019437y29354935943k639{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I need a consultation for AI projects","sid":"368369019437y29354935943k6","userID":39,"AISummary":"I need a consultation for AI projects","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"368369019437y29354935943k6"}AI Search
31572025-09-11 13:49:42368369019437y29354935943k639{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I need a consultant for AI projects","sid":"368369019437y29354935943k6","userID":39,"AISummary":"I need a consultant for AI projects","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"368369019437y29354935943k6"}AI Search
31582025-09-11 15:02:3805374k636889dq037857048808386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"\"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support?\"","PalomarrAISearchID":"05374k636889dq037857048808","sid":"05374k636889dq037857048808","userID":386,"AISummary":"The user is seeking reliable VoIP solutions with strong remote work support due to complaints from employees about poor call quality while working from home. This inquiry falls under the category of cloud and VoIP telephony, specifically focusing on voice communication and remote work solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31592025-09-11 15:02:3805374k636889dq037857048808386{"PID":"ks62y3","APIBody":"","ConcatRequirements":"\"My customer's employees keep complaining about poor call quality when working from home. What providers offer reliable VoIP solutions with good remote work support?\"","PalomarrAISearchID":"05374k636889dq037857048808","sid":"05374k636889dq037857048808","userID":386,"AISummary":"The user is seeking reliable VoIP solutions with strong remote work support due to complaints from employees about poor call quality while working from home. This inquiry falls under the category of cloud and VoIP telephony, specifically focusing on voice communication and remote work solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31602025-09-12 06:10:197d5343427111796596522576q6{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I’m looking for a new cloud-based solution in the CCaaS space.","sid":"7d5343427111796596522576q6","userID":"","AISummary":"I’m looking for a new cloud-based solution in the CCaaS space.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7d5343427111796596522576q6"}AI Search
31612025-09-12 06:10:197d5343427111796596522576q6{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I’m looking for a new cloud-based solution in the CCaaS space.","sid":"7d5343427111796596522576q6","userID":"","AISummary":"I’m looking for a new cloud-based solution in the CCaaS space.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7d5343427111796596522576q6"}AI Search
31622025-09-12 06:10:197d5343427111796596522576q6{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I’m looking for a new cloud-based solution in the CCaaS space.","sid":"7d5343427111796596522576q6","userID":"","AISummary":"I’m looking for a new cloud-based solution in the CCaaS space.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7d5343427111796596522576q6"}AI Search
31632025-09-12 06:11:464s3834507099888376716858u4{"PID":"sruo0b","APIBody":"","ConcatRequirements":"I’m looking for a new cloud-based solution in the Cybersecurity space.","sid":"4s3834507099888376716858u4","userID":"","AISummary":"I’m looking for a new cloud-based solution in the Cybersecurity space.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4s3834507099888376716858u4"}AI Search
31642025-09-12 06:15:4265664313761246212fp7774082{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I'm searching of a UCaaS and CCaaS platform, Integration with CRM Salesforce, inbound and outbound, french and e","sid":"65664313761246212fp7774082","userID":"","AISummary":"I'm searching of a UCaaS and CCaaS platform, Integration with CRM Salesforce, inbound and outbound, french and e","AIIntents":"find","Source":"AI Search","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"65664313761246212fp7774082"}AI Search
31652025-09-12 07:10:02472089841991b17p3636350s03386{"PID":"4gau0u","APIBody":"","ConcatRequirements":"\"A client wants to replace their aging PBX system - they need something that works with their existing desk phones but adds mobile app capability. What hybrid solutions exist?\"","PalomarrAISearchID":"472089841991b17p3636350s03","sid":"472089841991b17p3636350s03","userID":386,"AISummary":"The user is inquiring about hybrid solutions for replacing an aging PBX system that integrates with existing desk phones and includes mobile app capabilities. This falls under the category of cloud and VoIP telephony, specifically focusing on unified communications as a service (UCaaS) options.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31662025-09-12 11:50:02s8j3445282545927542372945439{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my outsource needs for my customer service team that is in florida. I need the BPO to be in Mexico.","sid":"s8j34452825459275423729454","userID":39,"AISummary":"I need a BPO for my outsource needs for my customer service team that is in florida. I need the BPO to be in Mexico.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"s8j34452825459275423729454"}AI Search
31672025-09-12 11:51:29494638y8u888l195227359270539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"[Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"494638y8u888l1952273592705","sid":"494638y8u888l1952273592705","userID":39,"AISummary":"Alex and Jamie discuss Alex's mid-sized e-commerce company's need for a modernized contact center solution. Current challenges include a lack of CRM integration, poor reporting, and scalability issues, especially during peak seasons. They explore cloud-based options with omnichannel support and AI features like chatbots and predictive routing. Budget is estimated at $100,000-$150,000, with a decision aimed for Q4. This conversation falls under the customer support and contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31682025-09-12 11:51:30494638y8u888l195227359270539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"[Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"494638y8u888l1952273592705","sid":"494638y8u888l1952273592705","userID":39,"AISummary":"Alex and Jamie discuss Alex's mid-sized e-commerce company's need for a modernized contact center solution. Current challenges include a lack of CRM integration, poor reporting, and scalability issues, especially during peak seasons. They explore cloud-based options with omnichannel support and AI features like chatbots and predictive routing. Budget is estimated at $100,000-$150,000, with a decision aimed for Q4. This conversation falls under the customer support and contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31692025-09-12 11:51:30494638y8u888l195227359270539{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"[Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NICE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NICE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"494638y8u888l1952273592705","sid":"494638y8u888l1952273592705","userID":39,"AISummary":"Alex and Jamie discuss Alex's mid-sized e-commerce company's need for a modernized contact center solution. Current challenges include a lack of CRM integration, poor reporting, and scalability issues, especially during peak seasons. They explore cloud-based options with omnichannel support and AI features like chatbots and predictive routing. Budget is estimated at $100,000-$150,000, with a decision aimed for Q4. This conversation falls under the customer support and contact center category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31702025-09-12 14:19:3153052996i03n98190644020078386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"\"My customer is looking for a contact center solution that can handle 200+ agents with omnichannel support, real-time analytics, and integration with Salesforce. What vendors specialize in enterprise contact centers?\"","PalomarrAISearchID":"53052996i03n98190644020078","sid":"53052996i03n98190644020078","userID":386,"AISummary":"The user is seeking enterprise contact center solutions for over 200 agents that offer omnichannel support, real-time analytics, and Salesforce integration. They are looking for vendors specializing in contact centers. This inquiry falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31712025-09-12 14:19:3153052996i03n98190644020078386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"\"My customer is looking for a contact center solution that can handle 200+ agents with omnichannel support, real-time analytics, and integration with Salesforce. What vendors specialize in enterprise contact centers?\"","PalomarrAISearchID":"53052996i03n98190644020078","sid":"53052996i03n98190644020078","userID":386,"AISummary":"The user is seeking enterprise contact center solutions for over 200 agents that offer omnichannel support, real-time analytics, and Salesforce integration. They are looking for vendors specializing in contact centers. This inquiry falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31722025-09-12 14:19:3153052996i03n98190644020078386{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"\"My customer is looking for a contact center solution that can handle 200+ agents with omnichannel support, real-time analytics, and integration with Salesforce. What vendors specialize in enterprise contact centers?\"","PalomarrAISearchID":"53052996i03n98190644020078","sid":"53052996i03n98190644020078","userID":386,"AISummary":"The user is seeking enterprise contact center solutions for over 200 agents that offer omnichannel support, real-time analytics, and Salesforce integration. They are looking for vendors specializing in contact centers. This inquiry falls under the categories of contact center and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31732025-09-15 13:13:53021192mo813943562972618260{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I want to automate my IVR using voice bots","PalomarrAISearchID":"021192mo813943562972618260","sid":"021192mo813943562972618260","userID":"","AISummary":"I want to automate my IVR using voice bots","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31742025-09-15 13:13:53021192mo813943562972618260{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I want to automate my IVR using voice bots","PalomarrAISearchID":"021192mo813943562972618260","sid":"021192mo813943562972618260","userID":"","AISummary":"I want to automate my IVR using voice bots","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31752025-09-15 18:27:05578z76356858036466885145q9{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat it fir my contact center","sid":"578z76356858036466885145q9","userID":"","AISummary":"I need a chat it fir my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"578z76356858036466885145q9"}AI Search
31762025-09-15 18:27:05578z76356858036466885145q9{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat it fir my contact center","sid":"578z76356858036466885145q9","userID":"","AISummary":"I need a chat it fir my contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"578z76356858036466885145q9"}AI Search
31772025-09-16 06:06:4547132n497309799302f6696865{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a technology that can help me reduce number of inbound calls to my contact center.","sid":"47132n497309799302f6696865","userID":"","AISummary":"I need a technology that can help me reduce number of inbound calls to my contact center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47132n497309799302f6696865"}AI Search
31782025-09-16 06:06:4547132n497309799302f6696865{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a technology that can help me reduce number of inbound calls to my contact center.","sid":"47132n497309799302f6696865","userID":"","AISummary":"I need a technology that can help me reduce number of inbound calls to my contact center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47132n497309799302f6696865"}AI Search
31792025-09-16 06:06:4547132n497309799302f6696865{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a technology that can help me reduce number of inbound calls to my contact center.","sid":"47132n497309799302f6696865","userID":"","AISummary":"I need a technology that can help me reduce number of inbound calls to my contact center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47132n497309799302f6696865"}AI Search
31802025-09-16 06:08:31994318553418m296700d20p968{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS tool","sid":"994318553418m296700d20p968","userID":"","AISummary":"I need a CCaaS tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"994318553418m296700d20p968"}AI Search
31812025-09-16 06:08:31994318553418m296700d20p968{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS tool","sid":"994318553418m296700d20p968","userID":"","AISummary":"I need a CCaaS tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"994318553418m296700d20p968"}AI Search
31822025-09-16 06:08:31994318553418m296700d20p968{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS tool","sid":"994318553418m296700d20p968","userID":"","AISummary":"I need a CCaaS tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"994318553418m296700d20p968"}AI Search
31832025-09-16 06:11:3083e5j6988s293053665208763039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"83e5j6988s2930536652087630","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"83e5j6988s2930536652087630"}AI Search
31842025-09-16 06:11:3083e5j6988s293053665208763039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"83e5j6988s2930536652087630","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"83e5j6988s2930536652087630"}AI Search
31852025-09-16 06:13:17m72524027573m800671417i21739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"m72524027573m800671417i217","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"m72524027573m800671417i217"}AI Search
31862025-09-16 06:13:17m72524027573m800671417i21739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"m72524027573m800671417i217","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"m72524027573m800671417i217"}AI Search
31872025-09-16 06:13:17m72524027573m800671417i21739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"m72524027573m800671417i217","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"m72524027573m800671417i217"}AI Search
31882025-09-16 06:14:57194x437l7688273s168253924439{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"194x437l7688273s1682539244","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"194x437l7688273s1682539244"}AI Search
31892025-09-16 06:14:57194x437l7688273s168253924439{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"194x437l7688273s1682539244","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"194x437l7688273s1682539244"}AI Search
31902025-09-16 06:14:57194x437l7688273s168253924439{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"194x437l7688273s1682539244","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"194x437l7688273s1682539244"}AI Search
31912025-09-16 12:22:006292395234656743z85690352e262{"PID":"we6ipf","APIBody":"","ConcatRequirements":"PCI","sid":"6292395234656743z85690352e","userID":262,"AISummary":"PCI","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6292395234656743z85690352e"}AI Search
31922025-09-16 12:57:4063778361z993211970r106t664{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"call center ai","sid":"63778361z993211970r106t664","userID":"","AISummary":"call center ai","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"63778361z993211970r106t664"}AI Search
31932025-09-16 12:57:4063778361z993211970r106t664{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"call center ai","sid":"63778361z993211970r106t664","userID":"","AISummary":"call center ai","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"63778361z993211970r106t664"}AI Search
31942025-09-16 12:57:4063778361z993211970r106t664{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"call center ai","sid":"63778361z993211970r106t664","userID":"","AISummary":"call center ai","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"63778361z993211970r106t664"}AI Search
31952025-09-16 13:31:54583284419662m206x404294572386{"PID":"bjeeur","APIBody":"","ConcatRequirements":"\"My client got hit with ransomware last month. They need a complete cybersecurity overhaul including backup, endpoint protection, and monitoring. What vendors offer comprehensive security suites?\"","PalomarrAISearchID":"583284419662m206x404294572","sid":"583284419662m206x404294572","userID":386,"AISummary":"The user is seeking information on vendors that provide comprehensive cybersecurity suites, including backup, endpoint protection, and monitoring, following a ransomware attack on their client's system. This falls under the cybersecurity category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31962025-09-16 15:31:19ge94499248x09241227416641139{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: \t•\tAlice (VP) \t•\tBob (Sales Manager) \t•\tCathy (Marketing Specialist) \t•\tDavid (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"ge94499248x092412274166411","sid":"ge94499248x092412274166411","userID":39,"AISummary":"The ACME Hammer Co. Zoom call involved Alice, Bob, Cathy, and David discussing enhancing customer experience with a focus on technology solutions for their expansion into Southern California and Florida. They emphasized the need for bilingual support, advanced chat features, integration with inventory management, and AI capabilities. Responsibilities were assigned for researching potential solutions and developing a training strategy for smooth onboarding. This falls under customer experience and technology integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31972025-09-16 15:31:19ge94499248x09241227416641139{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Transcript of ACME Hammer Co. Zoom Call Duration: 1 Hour Participants: \t•\tAlice (VP) \t•\tBob (Sales Manager) \t•\tCathy (Marketing Specialist) \t•\tDavid (Tech Lead) [00:00:00]Alice: (smiling) Good morning, everyone! I hope everyone’s doing well. How’s the weather treating you? Cathy, how’s it over there in sunny California? [00:00:10]Cathy: (laughs) Oh, it’s wonderful! A NICE 75 degrees. Can't complain at all. Just got back from a hike in the mountains. How about you, Bob? [00:00:20]Bob: (cheerfully) It's great here too! A little humid in Florida, but I’m used to it. Spent the weekend at the beach. My dog loves the water! David, how’s life treating you in the chilly north? [00:00:30]David: (chuckling) Chilly is an understatement! Just had a snowstorm last week. But I had the perfect excuse to binge-watch some series. What about you, Alice? What’s your weekend like? [00:00:40]Alice: (smiling) I managed to catch up on some reading. I’ve also picked up woodworking as a hobby! What better way to appreciate our product, right? Okay, enough chit-chat. Let’s dive into the meeting. [00:10:00]Alice: So, the purpose of today’s meeting is to brainstorm and discuss how we can enhance the customer experience by the end of the year, especially with our upcoming expansion into Southern California and Florida. Considering the demographic, we have a significant number of Spanish-speaking customers now. I’d like us to explore technology solutions that can help us with automation, AI, and personalization. [00:10:30]Bob: Definitely. Right now, we’re using a mix of CRM tools and basic email marketing, but it doesn’t really cater well to our new markets. We need something more robust. [00:10:40]Cathy: I agree. We should also ensure that whatever platform we choose supports bilingual capabilities. We need to provide a seamless experience for our Spanish-speaking customers. [00:10:55]David: (nodding) Right. Our current ecosystem includes our e-commerce platform, a simple chatbot on our website, and some social media tools. We’re also using an outdated phone system that doesn’t incorporate any AI features. Transitioning to a more integrated solution makes a lot of sense. [00:11:20]Alice: So, it sounds like the current setup isn’t meeting the needs. Are there any specific features you think we should prioritize in an upgraded system? [00:11:30]Bob: I’d love to see advanced chat features. A system that can interpret and respond in both English and Spanish would be a game-changer. Currently, we miss a lot of customer inquiries because they don’t always come through the right channels. [00:11:45]Cathy: Yes! And something that can provide analytics would help us understand customer behavior too. We could tailor our marketing campaigns more effectively. [00:12:00]David: Also, let’s not forget about integration with our inventory management system. We want a solution that allows us to track orders seamlessly and notify customers automatically. [00:12:20]Alice: Great points, team. It seems like streamlined communication, bilingual support, and integration are our top priorities. What about AI—how do we see that enhancing our customer interactions? [00:12:35]Bob: Automation could help to field initial inquiries, reducing wait times for customers. If we can get the AI to learn from repeated questions, it could handle many straightforward concerns though live agents must oversee the process. [00:12:55]Cathy: An AI that understands context would also help with upselling. If customers have certain browsing patterns, we can recommend tools and accessories that fit their needs, even in Spanish. [00:13:10]David: Agreed. I can dive into some options that support natural language processing and see how they integrate with our current systems. [00:13:20]Alice: Sounds perfect. Can we set a timeline for the next steps? Let’s aim to have a shortlist of potential solutions by the end of next week for review. [00:13:30]Bob: Absolutely, I can handle gathering feedback from our sales team on what features they feel are most critical. [00:13:40]Cathy: I’ll coordinate with our marketing team to ensure we gather relevant insights and gauge customer expectations based on what we’ve learned from past campaigns. [00:13:55]David: I’ll handle the technical side, look up some vendors, and see if we can demo any available solutions. [00:14:10]Alice: Great! I’m excited to see what we come up with. One last point—I’d like us to think about training. We’ll need a strategy to onboard everyone with the new system to ensure smooth adoption. [00:14:30]Cathy: Absolutely, a well-structured training program is essential, especially with new tech in place. [00:14:40]Bob: A user-friendly onboarding experience will help ease potential resistance from the team. [00:14:50]David: For sure. I can gather best practices on onboarding as part of my research for the new systems too. [00:15:05]Alice: Perfect! So, to recap—let's have our individual responsibilities outlined, and hopefully, we can reunite next week with promising solutions. Thank you for coming prepared, everyone! [00:15:20]Cathy: Thanks, everyone! Excited to get this project rolling. [00:15:30]Bob: Let’s do this! [00:15:40]David: See you all soon! [00:15:45]Alice: Take care, everyone. Talk soon! [00:16:00][END OF CALL]","PalomarrAISearchID":"ge94499248x092412274166411","sid":"ge94499248x092412274166411","userID":39,"AISummary":"The ACME Hammer Co. Zoom call involved Alice, Bob, Cathy, and David discussing enhancing customer experience with a focus on technology solutions for their expansion into Southern California and Florida. They emphasized the need for bilingual support, advanced chat features, integration with inventory management, and AI capabilities. Responsibilities were assigned for researching potential solutions and developing a training strategy for smooth onboarding. This falls under customer experience and technology integration.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
31982025-09-17 04:48:480759437150632g5uw545577518{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0759437150632g5uw545577518","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0759437150632g5uw545577518"}AI Search
31992025-09-17 04:48:480759437150632g5uw545577518{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0759437150632g5uw545577518","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0759437150632g5uw545577518"}AI Search
32002025-09-17 04:50:485265259301q6t745263115983f{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"5265259301q6t745263115983f","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5265259301q6t745263115983f"}AI Search
32012025-09-17 04:50:485265259301q6t745263115983f{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"5265259301q6t745263115983f","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5265259301q6t745263115983f"}AI Search
32022025-09-17 04:50:485265259301q6t745263115983f{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"5265259301q6t745263115983f","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5265259301q6t745263115983f"}AI Search
32032025-09-17 08:36:581105r475170904677561f36540{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center in Florida","sid":"1105r475170904677561f36540","userID":"","AISummary":"I need a chatbot for my call center in Florida","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1105r475170904677561f36540"}AI Search
32042025-09-17 08:36:581105r475170904677561f36540{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center in Florida","sid":"1105r475170904677561f36540","userID":"","AISummary":"I need a chatbot for my call center in Florida","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1105r475170904677561f36540"}AI Search
32052025-09-17 11:49:20798316441142m194739662239i39{"PID":"x55dyy","APIBody":"","ConcatRequirements":"What is the best tool for reducing calls to my company?","PalomarrAISearchID":"798316441142m194739662239i","sid":"798316441142m194739662239i","userID":39,"AISummary":"What is the best tool for reducing calls to my company?","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32062025-09-17 11:49:20798316441142m194739662239i39{"PID":"x55dyy","APIBody":"","ConcatRequirements":"What is the best tool for reducing calls to my company?","PalomarrAISearchID":"798316441142m194739662239i","sid":"798316441142m194739662239i","userID":39,"AISummary":"What is the best tool for reducing calls to my company?","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32072025-09-17 11:49:20798316441142m194739662239i39{"PID":"x55dyy","APIBody":"","ConcatRequirements":"What is the best tool for reducing calls to my company?","PalomarrAISearchID":"798316441142m194739662239i","sid":"798316441142m194739662239i","userID":39,"AISummary":"What is the best tool for reducing calls to my company?","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32082025-09-17 11:50:27798316441142m194739662239i39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"What is the best tool for reducing calls to my company?","PalomarrAISearchID":"798316441142m194739662239i","sid":"798316441142m194739662239i","userID":39,"AISummary":"What is the best tool for reducing calls to my company?","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32092025-09-17 11:50:27798316441142m194739662239i39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"What is the best tool for reducing calls to my company?","PalomarrAISearchID":"798316441142m194739662239i","sid":"798316441142m194739662239i","userID":39,"AISummary":"What is the best tool for reducing calls to my company?","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32102025-09-17 15:14:365747979399c1034y0071290330155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Zoom Contact Center","sid":"5747979399c1034y0071290330","userID":155,"AISummary":"Zoom Contact Center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"6uqezn,wuji51","PalomarrAISearchID":"5747979399c1034y0071290330"}AI Search
32112025-09-17 15:14:365747979399c1034y0071290330155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Zoom Contact Center","sid":"5747979399c1034y0071290330","userID":155,"AISummary":"Zoom Contact Center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"6uqezn,wuji51","PalomarrAISearchID":"5747979399c1034y0071290330"}AI Search
32122025-09-17 15:14:365747979399c1034y0071290330155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Zoom Contact Center","sid":"5747979399c1034y0071290330","userID":155,"AISummary":"Zoom Contact Center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"6uqezn,wuji51","PalomarrAISearchID":"5747979399c1034y0071290330"}AI Search
32132025-09-18 07:49:13t99j693451506199719717p960{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"t99j693451506199719717p960","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"t99j693451506199719717p960"}AI Search
32142025-09-18 07:49:13t99j693451506199719717p960{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"t99j693451506199719717p960","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"t99j693451506199719717p960"}AI Search
32152025-09-19 05:52:5860300539kq667888361109x228{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"I need 50 latest laptops, maybe the ultra chip, my team would be on-the-go or doing field work","sid":"60300539kq667888361109x228","userID":"","AISummary":"I need 50 latest laptops, maybe the ultra chip, my team would be on-the-go or doing field work","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"60300539kq667888361109x228"}AI Search
32162025-09-19 16:35:3828k550493995085435v64603432{"PID":"52y2g2","APIBody":"","ConcatRequirements":"Disaster recovery testing suppliers","sid":"28k550493995085435v6460343","userID":2,"AISummary":"Disaster recovery testing suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"28k550493995085435v6460343"}AI Search
32172025-09-19 16:35:3828k550493995085435v64603432{"PID":"52y2g2","APIBody":"","ConcatRequirements":"Disaster recovery testing suppliers","sid":"28k550493995085435v6460343","userID":2,"AISummary":"Disaster recovery testing suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"28k550493995085435v6460343"}AI Search
32182025-09-22 09:17:577093230936ms85998x8957165039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"7093230936ms85998x89571650","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7093230936ms85998x89571650"}AI Search
32192025-09-22 09:17:577093230936ms85998x8957165039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"7093230936ms85998x89571650","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7093230936ms85998x89571650"}AI Search
32202025-09-22 09:21:002934dz6315684311414726938039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"2934dz63156843114147269380","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2934dz63156843114147269380"}AI Search
32212025-09-22 09:21:002934dz6315684311414726938039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"2934dz63156843114147269380","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2934dz63156843114147269380"}AI Search
32222025-09-22 09:21:002934dz6315684311414726938039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"2934dz63156843114147269380","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2934dz63156843114147269380"}AI Search
32232025-09-22 11:19:09326a9p42737114933569n7039139{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool that works with","sid":"326a9p42737114933569n70391","userID":39,"AISummary":"I need an agent assist tool that works with","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"326a9p42737114933569n70391"}AI Search
32242025-09-22 11:19:09326a9p42737114933569n7039139{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool that works with","sid":"326a9p42737114933569n70391","userID":39,"AISummary":"I need an agent assist tool that works with","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"326a9p42737114933569n70391"}AI Search
32252025-09-22 11:39:2823363405js1718r2942167947639{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I need some professional services for an agent assist tool we want to buy","sid":"23363405js1718r29421679476","userID":39,"AISummary":"I need some professional services for an agent assist tool we want to buy","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"23363405js1718r29421679476"}AI Search
32262025-09-22 12:03:4557i7057350412q28904456c98239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a tool that is for a contact center. It needs to work with PCs and also integrate with Kustomer and Salesforce","sid":"57i7057350412q28904456c982","userID":39,"AISummary":"I need a tool that is for a contact center. It needs to work with PCs and also integrate with Kustomer and Salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":"hy4q58,ov1j5v","PalomarrAISearchID":"57i7057350412q28904456c982"}AI Search
32272025-09-22 12:03:4557i7057350412q28904456c98239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a tool that is for a contact center. It needs to work with PCs and also integrate with Kustomer and Salesforce","sid":"57i7057350412q28904456c982","userID":39,"AISummary":"I need a tool that is for a contact center. It needs to work with PCs and also integrate with Kustomer and Salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":"hy4q58,ov1j5v","PalomarrAISearchID":"57i7057350412q28904456c982"}AI Search
32282025-09-22 12:03:4557i7057350412q28904456c98239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a tool that is for a contact center. It needs to work with PCs and also integrate with Kustomer and Salesforce","sid":"57i7057350412q28904456c982","userID":39,"AISummary":"I need a tool that is for a contact center. It needs to work with PCs and also integrate with Kustomer and Salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":"hy4q58,ov1j5v","PalomarrAISearchID":"57i7057350412q28904456c982"}AI Search
32292025-09-22 12:10:0667790x487071536283z552701239{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool that would work for these requirements","PalomarrAISearchID":"67790x487071536283z5527012","sid":"67790x487071536283z5527012","userID":39,"AISummary":"I need an agent assist tool that would work for these requirements","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32302025-09-22 12:10:0667790x487071536283z552701239{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool that would work for these requirements","PalomarrAISearchID":"67790x487071536283z5527012","sid":"67790x487071536283z5527012","userID":39,"AISummary":"I need an agent assist tool that would work for these requirements","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32312025-09-22 12:12:5138052945486079288a73k3057939{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool that would work for these requirements. Needs to integrate with Salesforce, Seismic, Confluence, and Sharepoint. - KBs Wants to integrate with MS Teams data for answers too. NICE to have Allow agents to ask agent assist tool - phase 1 Realtime answers delivered to agents - phase 2 Phone and Chat - 60% phone, 40% chat. 500,000 contacts a year. 300k phone, 200k chat. Current CCaaS tech - Cisco UCCX - Phone (Waterfield Tech - IVR) Salesforce - Chat Q1 go live 90 agents Budget - $250k annually.","PalomarrAISearchID":"38052945486079288a73k30579","sid":"38052945486079288a73k30579","userID":39,"AISummary":"The user is seeking an agent assist tool that integrates with Salesforce, Seismic, Confluence, and SharePoint, with a focus on knowledge bases. It should also utilize MS Teams data for answers. Phase 1 involves real-time answers for agents, with phase 2 supporting phone and chat interactions (60% phone, 40% chat). The contact center processes 500,000 contacts yearly (300k phone, 200k chat) using Cisco UCCX, with a Q1 go-live for 90 agents and a budget of $250k annually. This falls under the categories of agent assist and CCaaS.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32322025-09-22 12:12:5138052945486079288a73k3057939{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist tool that would work for these requirements. Needs to integrate with Salesforce, Seismic, Confluence, and Sharepoint. - KBs Wants to integrate with MS Teams data for answers too. NICE to have Allow agents to ask agent assist tool - phase 1 Realtime answers delivered to agents - phase 2 Phone and Chat - 60% phone, 40% chat. 500,000 contacts a year. 300k phone, 200k chat. Current CCaaS tech - Cisco UCCX - Phone (Waterfield Tech - IVR) Salesforce - Chat Q1 go live 90 agents Budget - $250k annually.","PalomarrAISearchID":"38052945486079288a73k30579","sid":"38052945486079288a73k30579","userID":39,"AISummary":"The user is seeking an agent assist tool that integrates with Salesforce, Seismic, Confluence, and SharePoint, with a focus on knowledge bases. It should also utilize MS Teams data for answers. Phase 1 involves real-time answers for agents, with phase 2 supporting phone and chat interactions (60% phone, 40% chat). The contact center processes 500,000 contacts yearly (300k phone, 200k chat) using Cisco UCCX, with a Q1 go-live for 90 agents and a budget of $250k annually. This falls under the categories of agent assist and CCaaS.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32332025-09-22 12:16:398411400635470334d167813p2839{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I need a implementation partner and professional services for an agent assist tool that we want to purchase next year. They need to be familiar with Cisco and Salesforce.","PalomarrAISearchID":"8411400635470334d167813p28","sid":"8411400635470334d167813p28","userID":39,"AISummary":"The user is seeking an implementation partner and professional services for an agent assist tool they plan to purchase next year, specifically looking for expertise in Cisco and Salesforce. This request falls under the categories of implementation and professional services.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32342025-09-22 14:16:327v769737133810w18n742944352{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Create a cahtbot","sid":"7v769737133810w18n74294435","userID":2,"AISummary":"Create a cahtbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7v769737133810w18n74294435"}AI Search
32352025-09-22 14:16:327v769737133810w18n742944352{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Create a cahtbot","sid":"7v769737133810w18n74294435","userID":2,"AISummary":"Create a cahtbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7v769737133810w18n74294435"}AI Search
32362025-09-23 08:23:42831703571u4387559895305t85262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"831703571u4387559895305t85","userID":262,"AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"831703571u4387559895305t85"}AI Search
32372025-09-23 08:23:42831703571u4387559895305t85262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"831703571u4387559895305t85","userID":262,"AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"831703571u4387559895305t85"}AI Search
32382025-09-23 08:23:42831703571u4387559895305t85262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"831703571u4387559895305t85","userID":262,"AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"831703571u4387559895305t85"}AI Search
32392025-09-23 11:55:1120357493952t3u06372048080d101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale.","PalomarrAISearchID":"20357493952t3u06372048080d","sid":"20357493952t3u06372048080d","userID":101,"AISummary":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32402025-09-23 11:55:1120357493952t3u06372048080d101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale.","PalomarrAISearchID":"20357493952t3u06372048080d","sid":"20357493952t3u06372048080d","userID":101,"AISummary":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32412025-09-23 11:55:1120357493952t3u06372048080d101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale.","PalomarrAISearchID":"20357493952t3u06372048080d","sid":"20357493952t3u06372048080d","userID":101,"AISummary":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32422025-09-23 11:56:51479010039467p2927853384k92101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale. It has to be a standalone product.","PalomarrAISearchID":"479010039467p2927853384k92","sid":"479010039467p2927853384k92","userID":101,"AISummary":"The user is seeking a standalone solution for cart abandonment that can send SMS messages to customers to recover sales. This falls under the category of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32432025-09-23 11:56:51479010039467p2927853384k92101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale. It has to be a standalone product.","PalomarrAISearchID":"479010039467p2927853384k92","sid":"479010039467p2927853384k92","userID":101,"AISummary":"The user is seeking a standalone solution for cart abandonment that can send SMS messages to customers to recover sales. This falls under the category of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32442025-09-23 11:56:51479010039467p2927853384k92101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a solution that can help with cart abandonment and send an SMS to the customer to regain the sale. It has to be a standalone product.","PalomarrAISearchID":"479010039467p2927853384k92","sid":"479010039467p2927853384k92","userID":101,"AISummary":"The user is seeking a standalone solution for cart abandonment that can send SMS messages to customers to recover sales. This falls under the category of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32452025-09-23 11:59:056135515405404484d5439389z2101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abondament.","sid":"6135515405404484d5439389z2","userID":101,"AISummary":"I'm Interested in a SMS supplier that can help with web cart abondament.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6135515405404484d5439389z2"}AI Search
32462025-09-23 11:59:056135515405404484d5439389z2101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abondament.","sid":"6135515405404484d5439389z2","userID":101,"AISummary":"I'm Interested in a SMS supplier that can help with web cart abondament.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6135515405404484d5439389z2"}AI Search
32472025-09-23 11:59:056135515405404484d5439389z2101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abondament.","sid":"6135515405404484d5439389z2","userID":101,"AISummary":"I'm Interested in a SMS supplier that can help with web cart abondament.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6135515405404484d5439389z2"}AI Search
32482025-09-23 12:16:10673765663nb49134874v993426101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abandonment and increase sales. Has to integrate with RingCentral and NICE CXone.","PalomarrAISearchID":"673765663nb49134874v993426","sid":"673765663nb49134874v993426","userID":101,"AISummary":"The user is looking for an SMS supplier to address web cart abandonment and boost sales, with a requirement for integration with RingCentral and NICE CXone. This falls under the categories of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32492025-09-23 12:16:10673765663nb49134874v993426101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abandonment and increase sales. Has to integrate with RingCentral and NICE CXone.","PalomarrAISearchID":"673765663nb49134874v993426","sid":"673765663nb49134874v993426","userID":101,"AISummary":"The user is looking for an SMS supplier to address web cart abandonment and boost sales, with a requirement for integration with RingCentral and NICE CXone. This falls under the categories of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32502025-09-23 12:16:10673765663nb49134874v993426101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abandonment and increase sales. Has to integrate with RingCentral and NICE CXone.","PalomarrAISearchID":"673765663nb49134874v993426","sid":"673765663nb49134874v993426","userID":101,"AISummary":"The user is looking for an SMS supplier to address web cart abandonment and boost sales, with a requirement for integration with RingCentral and NICE CXone. This falls under the categories of customer support and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32512025-09-23 12:25:2085z2423407781348d790147073101{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abandonment. CRM.","sid":"85z2423407781348d790147073","userID":101,"AISummary":"I'm Interested in a SMS supplier that can help with web cart abandonment. CRM.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"85z2423407781348d790147073"}AI Search
32522025-09-23 12:25:2085z2423407781348d790147073101{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I'm Interested in a SMS supplier that can help with web cart abandonment. CRM.","sid":"85z2423407781348d790147073","userID":101,"AISummary":"I'm Interested in a SMS supplier that can help with web cart abandonment. CRM.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"85z2423407781348d790147073"}AI Search
32532025-09-23 12:26:033414g34420535563532346877l2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I have a chatbot business problem","PalomarrAISearchID":"3414g34420535563532346877l","sid":"3414g34420535563532346877l","userID":2,"AISummary":"I have a chatbot business problem","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32542025-09-23 12:26:033414g34420535563532346877l2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I have a chatbot business problem","PalomarrAISearchID":"3414g34420535563532346877l","sid":"3414g34420535563532346877l","userID":2,"AISummary":"I have a chatbot business problem","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32552025-09-23 12:26:043414g34420535563532346877l2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I have a chatbot business problem","PalomarrAISearchID":"3414g34420535563532346877l","sid":"3414g34420535563532346877l","userID":2,"AISummary":"I have a chatbot business problem","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32562025-09-23 12:26:043414g34420535563532346877l2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I have a chatbot business problem","PalomarrAISearchID":"3414g34420535563532346877l","sid":"3414g34420535563532346877l","userID":2,"AISummary":"I have a chatbot business problem","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32572025-09-23 14:45:16559081283367568t3452334y16{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"559081283367568t3452334y16","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"559081283367568t3452334y16"}AI Search
32582025-09-23 14:45:16559081283367568t3452334y16{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"559081283367568t3452334y16","userID":"","AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"559081283367568t3452334y16"}AI Search
32592025-09-23 14:54:230b90419609321371643832l122262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contaact center","sid":"0b90419609321371643832l122","userID":262,"AISummary":"contaact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0b90419609321371643832l122"}AI Search
32602025-09-23 14:54:230b90419609321371643832l122262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contaact center","sid":"0b90419609321371643832l122","userID":262,"AISummary":"contaact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0b90419609321371643832l122"}AI Search
32612025-09-23 14:54:230b90419609321371643832l122262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contaact center","sid":"0b90419609321371643832l122","userID":262,"AISummary":"contaact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0b90419609321371643832l122"}AI Search
32622025-09-23 15:20:35202060994790557g64d102141139{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO for my call center. They need to be in the US and be under $15 an hour. I am looking for full time employees.","sid":"202060994790557g64d1021411","userID":39,"AISummary":"I need a BPO for my call center. They need to be in the US and be under $15 an hour. I am looking for full time employees.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"202060994790557g64d1021411"}AI Search
32632025-09-24 10:44:442152702702930808v4418ne560{"PID":"sruo0b","APIBody":"","ConcatRequirements":"Cybersecurity s","sid":"2152702702930808v4418ne560","userID":"","AISummary":"Cybersecurity s","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2152702702930808v4418ne560"}AI Search
32642025-09-24 10:46:1770o066581590r906h362775440{"PID":"2f8j49","APIBody":"","ConcatRequirements":"My client wants to support remote meployees and Enzure security of org asse","PalomarrAISearchID":"70o066581590r906h362775440","sid":"70o066581590r906h362775440","userID":"","AISummary":"My client wants to support remote meployees and Enzure security of org asse","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32652025-09-25 08:59:576390yf4017651941047254934i{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"Wallboards digital integration","sid":"6390yf4017651941047254934i","userID":"","AISummary":"Wallboards digital integration","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6390yf4017651941047254934i"}AI Search
32662025-09-25 12:21:1898gol44260621284316448661439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot tool","sid":"98gol442606212843164486614","userID":39,"AISummary":"I need a chatbot tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98gol442606212843164486614"}AI Search
32672025-09-25 12:21:1898gol44260621284316448661439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot tool","sid":"98gol442606212843164486614","userID":39,"AISummary":"I need a chatbot tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98gol442606212843164486614"}AI Search
32682025-09-25 13:53:2006140od489627y446134253615407{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"06140od489627y446134253615","userID":407,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"06140od489627y446134253615"}AI Search
32692025-09-25 13:53:2006140od489627y446134253615407{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"06140od489627y446134253615","userID":407,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"06140od489627y446134253615"}AI Search
32702025-09-25 16:40:18499d76s14687716630f84325212{"PID":"bblfbf","APIBody":"","ConcatRequirements":"I need an resilient cloud platform, emphasizing cybersecurity and offering cloud, backup, and connectivity solutions","sid":"499d76s14687716630f8432521","userID":2,"AISummary":"I need an resilient cloud platform, emphasizing cybersecurity and offering cloud, backup, and connectivity solutions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"499d76s14687716630f8432521"}AI Search
32712025-09-25 16:43:019460019h683993564513825p8i2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"9460019h683993564513825p8i","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9460019h683993564513825p8i"}AI Search
32722025-09-25 16:43:019460019h683993564513825p8i2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"9460019h683993564513825p8i","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9460019h683993564513825p8i"}AI Search
32732025-09-25 16:43:019460019h683993564513825p8i2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"9460019h683993564513825p8i","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9460019h683993564513825p8i"}AI Search
32742025-09-25 17:01:59372c134900369493979259133f2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"372c134900369493979259133f","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"372c134900369493979259133f"}AI Search
32752025-09-25 17:01:59372c134900369493979259133f2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"372c134900369493979259133f","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"372c134900369493979259133f"}AI Search
32762025-09-25 17:01:59372c134900369493979259133f2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"372c134900369493979259133f","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"372c134900369493979259133f"}AI Search
32772025-09-27 21:03:36t8o502141420739771280171822{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"t8o50214142073977128017182","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"t8o50214142073977128017182"}AI Search
32782025-09-27 21:03:36t8o502141420739771280171822{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"t8o50214142073977128017182","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"t8o50214142073977128017182"}AI Search
32792025-09-27 21:03:36t8o502141420739771280171822{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","sid":"t8o50214142073977128017182","userID":2,"AISummary":"I need a cloud-based software platform designed to revolutionize the way businesses handle customer interactions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"t8o50214142073977128017182"}AI Search
32802025-09-27 21:13:382346215x6911d3450436232y832{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"2346215x6911d3450436232y83","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2346215x6911d3450436232y83"}AI Search
32812025-09-27 21:13:382346215x6911d3450436232y832{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"2346215x6911d3450436232y83","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2346215x6911d3450436232y83"}AI Search
32822025-09-27 21:15:43b0675y234132820460315395102{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"b0675y23413282046031539510","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b0675y23413282046031539510"}AI Search
32832025-09-27 21:15:43b0675y234132820460315395102{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"b0675y23413282046031539510","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b0675y23413282046031539510"}AI Search
32842025-09-27 21:27:080499367035647n0i890q5130092{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"0499367035647n0i890q513009","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0499367035647n0i890q513009"}AI Search
32852025-09-27 21:27:080499367035647n0i890q5130092{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"0499367035647n0i890q513009","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0499367035647n0i890q513009"}AI Search
32862025-09-27 23:27:596o372969478541039311920y62{"PID":"l0vzx2","APIBody":"","ConcatRequirements":"Looking for a solution that can support remote training delivery (voice, video, SMS, chat integration). With AI capabilities for real-time transcription, translation, or sentiment analysis in training sessions.”","PalomarrAISearchID":"6o372969478541039311920y62","sid":"6o372969478541039311920y62","userID":"","AISummary":"The user is seeking a solution for remote training delivery that includes voice, video, SMS, and chat integration. They require AI capabilities for real-time transcription, translation, or sentiment analysis during training sessions. This falls under the categories of training and LMS, digital chat, and AI in customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32872025-09-28 08:21:354457072927n47f627984009393{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for my call center","sid":"4457072927n47f627984009393","userID":"","AISummary":"I need a voicebot for my call center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4457072927n47f627984009393"}AI Search
32882025-09-28 08:21:354457072927n47f627984009393{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for my call center","sid":"4457072927n47f627984009393","userID":"","AISummary":"I need a voicebot for my call center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4457072927n47f627984009393"}AI Search
32892025-09-30 12:08:055382563g65409948522i120k72{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"what CCaaS provider is based out of the uk?","sid":"5382563g65409948522i120k72","userID":"","AISummary":"what CCaaS provider is based out of the uk?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5382563g65409948522i120k72"}AI Search
32902025-09-30 12:08:055382563g65409948522i120k72{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"what CCaaS provider is based out of the uk?","sid":"5382563g65409948522i120k72","userID":"","AISummary":"what CCaaS provider is based out of the uk?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5382563g65409948522i120k72"}AI Search
32912025-09-30 12:08:055382563g65409948522i120k72{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"what CCaaS provider is based out of the uk?","sid":"5382563g65409948522i120k72","userID":"","AISummary":"what CCaaS provider is based out of the uk?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5382563g65409948522i120k72"}AI Search
32922025-10-01 09:31:4323317041481660984836m72a3939{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM tool","sid":"23317041481660984836m72a39","userID":39,"AISummary":"I need a WFM tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"23317041481660984836m72a39"}AI Search
32932025-10-01 10:42:0409h365285480t410270l35213639{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM tool for my contact center. Here are my notes. WFM - Life Fitness Customer Support (inbound, some outbound for installations) 7 contact centers - US, EU, Brazil, Hong Kong 30k to 35k contacts monthly (US) 10k to 15k (Global) Phone, Email, Chat 36 Direct inhouse (US) 30 BPO (US) 120 (Global) - EU sub offices. EU Languages - Dutch, German, Spanish Scheduling - primary focus on other features later. QA, Sentiment, Agent Assist. Challenges for peaks, lunch break, and morning/afternoon employee schedule changes. Q1 - busy season. Q3 - lull. HooPs 7am - 6pm Central No Weekend support Zendesk - Email and Chat Mitel - Migration to RingCentral November. No Budget yet. Timeline - Q2 or Q3.","PalomarrAISearchID":"09h365285480t410270l352136","sid":"09h365285480t410270l352136","userID":39,"AISummary":"User is seeking a workforce management (WFM) tool for their contact center, which handles inbound and some outbound support across 7 locations (US, EU, Brazil, Hong Kong). They manage 30k-35k monthly contacts in the US and 10k-15k globally, using phone, email, and chat. Key features include scheduling, QA, sentiment analysis, and agent assist, with challenges in peak times. Migration to RingCentral is planned for November, with no budget or set timeline yet. Category: WFM and WEM.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32942025-10-01 11:02:17v56306x00585l1142977241040{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"v56306x00585l1142977241040","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"v56306x00585l1142977241040"}AI Search
32952025-10-01 11:02:17v56306x00585l1142977241040{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"v56306x00585l1142977241040","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"v56306x00585l1142977241040"}AI Search
32962025-10-01 11:02:17v56306x00585l1142977241040{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"v56306x00585l1142977241040","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"v56306x00585l1142977241040"}AI Search
32972025-10-01 13:19:1440255047193273587w2196j6g1{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I have 800 agents doing both digital and voice,, I am looking to self service but","PalomarrAISearchID":"40255047193273587w2196j6g1","sid":"40255047193273587w2196j6g1","userID":"","AISummary":"I have 800 agents doing both digital and voice,, I am looking to self service but","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32982025-10-01 13:19:1440255047193273587w2196j6g1{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I have 800 agents doing both digital and voice,, I am looking to self service but","PalomarrAISearchID":"40255047193273587w2196j6g1","sid":"40255047193273587w2196j6g1","userID":"","AISummary":"I have 800 agents doing both digital and voice,, I am looking to self service but","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
32992025-10-01 14:28:296x52593820038204191s317512{"PID":"43pbyk","APIBody":"","ConcatRequirements":"WEM platform","sid":"6x52593820038204191s317512","userID":"","AISummary":"WEM platform","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6x52593820038204191s317512"}AI Search
33002025-10-03 10:37:231651194842e41346970733o3v0{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I want unified communications","sid":"1651194842e41346970733o3v0","userID":"","AISummary":"I want unified communications","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1651194842e41346970733o3v0"}AI Search
33012025-10-03 10:38:10082u6974220577715a330l7695{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I want unified communications and contact center","sid":"082u6974220577715a330l7695","userID":"","AISummary":"I want unified communications and contact center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"082u6974220577715a330l7695"}AI Search
33022025-10-06 23:42:436509481h475710044l80414308101{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Looking for internal support chatbot to help my agents","sid":"6509481h475710044l80414308","userID":101,"AISummary":"Looking for internal support chatbot to help my agents","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6509481h475710044l80414308"}AI Search
33032025-10-06 23:42:436509481h475710044l80414308101{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Looking for internal support chatbot to help my agents","sid":"6509481h475710044l80414308","userID":101,"AISummary":"Looking for internal support chatbot to help my agents","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6509481h475710044l80414308"}AI Search
33042025-10-07 03:00:37677543m963622899u391642160{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I'm looking for an amazon connect services partner","sid":"677543m963622899u391642160","userID":"","AISummary":"I'm looking for an amazon connect services partner","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"677543m963622899u391642160"}AI Search
33052025-10-07 03:01:114779898722898927260i793d81{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I'm looking for an amazon connect services partner","sid":"4779898722898927260i793d81","userID":"","AISummary":"I'm looking for an amazon connect services partner","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4779898722898927260i793d81"}AI Search
33062025-10-07 12:28:449381379677940e856369216i00{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat bot","sid":"9381379677940e856369216i00","userID":"","AISummary":"I need a chat bot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9381379677940e856369216i00"}AI Search
33072025-10-07 12:28:449381379677940e856369216i00{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat bot","sid":"9381379677940e856369216i00","userID":"","AISummary":"I need a chat bot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9381379677940e856369216i00"}AI Search
33082025-10-07 12:32:51624e1204j025565308r9694158155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a chatbot for my companies website that","sid":"624e1204j025565308r9694158","userID":155,"AISummary":"I'm looking for a chatbot for my companies website that","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"624e1204j025565308r9694158"}AI Search
33092025-10-07 12:32:51624e1204j025565308r9694158155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a chatbot for my companies website that","sid":"624e1204j025565308r9694158","userID":155,"AISummary":"I'm looking for a chatbot for my companies website that","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"624e1204j025565308r9694158"}AI Search
33102025-10-07 12:35:2354493688b8527k215373120822155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my website that ine","PalomarrAISearchID":"54493688b8527k215373120822","sid":"54493688b8527k215373120822","userID":155,"AISummary":"I need a chatbot for my website that ine","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33112025-10-07 12:35:2354493688b8527k215373120822155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my website that ine","PalomarrAISearchID":"54493688b8527k215373120822","sid":"54493688b8527k215373120822","userID":155,"AISummary":"I need a chatbot for my website that ine","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33122025-10-07 12:36:518099513847339730680588y6b9155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an agentic self service chatbot to deflect basic customer inqueries","PalomarrAISearchID":"8099513847339730680588y6b9","sid":"8099513847339730680588y6b9","userID":155,"AISummary":"I need an agentic self service chatbot to deflect basic customer inqueries","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33132025-10-07 12:36:518099513847339730680588y6b9155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an agentic self service chatbot to deflect basic customer inqueries","PalomarrAISearchID":"8099513847339730680588y6b9","sid":"8099513847339730680588y6b9","userID":155,"AISummary":"I need an agentic self service chatbot to deflect basic customer inqueries","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33142025-10-07 12:49:5608o65028270g81065305897639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need an agentic AI self service IVR to automate","PalomarrAISearchID":"08o65028270g81065305897639","sid":"08o65028270g81065305897639","userID":"","AISummary":"I need an agentic AI self service IVR to automate","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33152025-10-07 12:49:5608o65028270g81065305897639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need an agentic AI self service IVR to automate","PalomarrAISearchID":"08o65028270g81065305897639","sid":"08o65028270g81065305897639","userID":"","AISummary":"I need an agentic AI self service IVR to automate","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33162025-10-07 12:49:5608o65028270g81065305897639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need an agentic AI self service IVR to automate","PalomarrAISearchID":"08o65028270g81065305897639","sid":"08o65028270g81065305897639","userID":"","AISummary":"I need an agentic AI self service IVR to automate","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33172025-10-07 12:52:125708204o1g558474490167097h{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Agentic ai chat bots","sid":"5708204o1g558474490167097h","userID":"","AISummary":"Agentic ai chat bots","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5708204o1g558474490167097h"}AI Search
33182025-10-07 12:52:125708204o1g558474490167097h{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Agentic ai chat bots","sid":"5708204o1g558474490167097h","userID":"","AISummary":"Agentic ai chat bots","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5708204o1g558474490167097h"}AI Search
33192025-10-07 14:14:01pa02862748114657v6051939292{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"pa02862748114657v605193929","sid":"pa02862748114657v605193929","userID":2,"AISummary":"The meeting discussed Slomin's, a 100-year-old business with a 60-80 person contact center, focusing on their preference for custom coding and open APIs. They require a system to trace communications across various channels and emphasize uninterrupted service. Currently using applications like Twilio and RingCentral, they expressed concerns about replacing their system in 2025. They also need random outbound caller ID and report using RSI Cloud. This falls under the categories of contact center, customer support, and workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33202025-10-07 14:14:01pa02862748114657v6051939292{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"pa02862748114657v605193929","sid":"pa02862748114657v605193929","userID":2,"AISummary":"The meeting discussed Slomin's, a 100-year-old business with a 60-80 person contact center, focusing on their preference for custom coding and open APIs. They require a system to trace communications across various channels and emphasize uninterrupted service. Currently using applications like Twilio and RingCentral, they expressed concerns about replacing their system in 2025. They also need random outbound caller ID and report using RSI Cloud. This falls under the categories of contact center, customer support, and workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33212025-10-07 14:14:01pa02862748114657v6051939292{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"pa02862748114657v605193929","sid":"pa02862748114657v605193929","userID":2,"AISummary":"The meeting discussed Slomin's, a 100-year-old business with a 60-80 person contact center, focusing on their preference for custom coding and open APIs. They require a system to trace communications across various channels and emphasize uninterrupted service. Currently using applications like Twilio and RingCentral, they expressed concerns about replacing their system in 2025. They also need random outbound caller ID and report using RSI Cloud. This falls under the categories of contact center, customer support, and workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33222025-10-07 14:17:571571511715l3704103423156t939{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: Jason (SVP of Customer Service, Acme Hamer Co.) John (Consultant) Jane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"1571511715l3704103423156t9","sid":"1571511715l3704103423156t9","userID":39,"AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants discussing the need for a new BPO partner due to high attrition and poor adaptability with the current provider, IBEX. Acme seeks a team of 5 agents and 1 Team Lead for customer service, payment reminders, and task completion, operating from a physical location in South or Latin America or Canada. They aim for a Q4 2025 or Q1 2026 launch and prefer a per-hour pricing model under $15, with a maximum of $16. This falls under the BPO and customer service category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33232025-10-08 11:37:3192226g04280132ym68892769712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"92226g04280132ym6889276971","sid":"92226g04280132ym6889276971","userID":2,"AISummary":"This business use case involves Slomin's, a 100-year-old company with a contact center of 60-80 staff. They prioritize customizability and open APIs, preferring to write their own code. Key needs include tracking communication across various channels, uninterrupted service, and WFM solutions. They currently use RingCentral and other applications for CRM, ERP, and call reputation. Future plans may involve discussions with Zoom and potential upgrades to their systems. Category: contact center, customer experience, workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33242025-10-08 11:37:3192226g04280132ym68892769712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"92226g04280132ym6889276971","sid":"92226g04280132ym6889276971","userID":2,"AISummary":"This business use case involves Slomin's, a 100-year-old company with a contact center of 60-80 staff. They prioritize customizability and open APIs, preferring to write their own code. Key needs include tracking communication across various channels, uninterrupted service, and WFM solutions. They currently use RingCentral and other applications for CRM, ERP, and call reputation. Future plans may involve discussions with Zoom and potential upgrades to their systems. Category: contact center, customer experience, workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33252025-10-08 11:37:3192226g04280132ym68892769712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"92226g04280132ym6889276971","sid":"92226g04280132ym6889276971","userID":2,"AISummary":"This business use case involves Slomin's, a 100-year-old company with a contact center of 60-80 staff. They prioritize customizability and open APIs, preferring to write their own code. Key needs include tracking communication across various channels, uninterrupted service, and WFM solutions. They currently use RingCentral and other applications for CRM, ERP, and call reputation. Future plans may involve discussions with Zoom and potential upgrades to their systems. Category: contact center, customer experience, workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33262025-10-08 12:23:015373905211389622j882b324702{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"5373905211389622j882b32470","sid":"5373905211389622j882b32470","userID":2,"AISummary":"In a conversation between Alex, a sales rep, and Morgan, an SVP at ACME Hammers, they discuss customer service goals and technology upgrades. Morgan seeks a unified contact center solution integrating Salesforce and Zendesk, with a focus on chatbot capabilities for handling inquiries. They require multilingual support, robust analytics, and compliance with GDPR and CCPA. The timeline for implementation is within six months, with a solid budget in place. This falls under customer service and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33272025-10-08 12:23:025373905211389622j882b324702{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"5373905211389622j882b32470","sid":"5373905211389622j882b32470","userID":2,"AISummary":"In a conversation between Alex, a sales rep, and Morgan, an SVP at ACME Hammers, they discuss customer service goals and technology upgrades. Morgan seeks a unified contact center solution integrating Salesforce and Zendesk, with a focus on chatbot capabilities for handling inquiries. They require multilingual support, robust analytics, and compliance with GDPR and CCPA. The timeline for implementation is within six months, with a solid budget in place. This falls under customer service and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33282025-10-08 12:23:025373905211389622j882b324702{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"5373905211389622j882b32470","sid":"5373905211389622j882b32470","userID":2,"AISummary":"In a conversation between Alex, a sales rep, and Morgan, an SVP at ACME Hammers, they discuss customer service goals and technology upgrades. Morgan seeks a unified contact center solution integrating Salesforce and Zendesk, with a focus on chatbot capabilities for handling inquiries. They require multilingual support, robust analytics, and compliance with GDPR and CCPA. The timeline for implementation is within six months, with a solid budget in place. This falls under customer service and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33292025-10-08 12:31:38j72970172q5782u196292763772{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"j72970172q5782u19629276377","sid":"j72970172q5782u19629276377","userID":2,"AISummary":"The conversation is between Alex, a sales rep, and Morgan, an SVP at ACME Hammers, discussing customer service technology needs. ACME seeks to integrate Salesforce and Zendesk into a unified contact center solution with chatbot capabilities for handling basic inquiries. They require multilingual support, robust analytics, and compliance with GDPR and CCPA. Their timeline is to select a vendor in two months and launch within six months, focusing on scalability and value. This falls under customer support and contact center management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33302025-10-08 12:31:38j72970172q5782u196292763772{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"j72970172q5782u19629276377","sid":"j72970172q5782u19629276377","userID":2,"AISummary":"The conversation is between Alex, a sales rep, and Morgan, an SVP at ACME Hammers, discussing customer service technology needs. ACME seeks to integrate Salesforce and Zendesk into a unified contact center solution with chatbot capabilities for handling basic inquiries. They require multilingual support, robust analytics, and compliance with GDPR and CCPA. Their timeline is to select a vendor in two months and launch within six months, focusing on scalability and value. This falls under customer support and contact center management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33312025-10-08 12:31:38j72970172q5782u196292763772{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"j72970172q5782u19629276377","sid":"j72970172q5782u19629276377","userID":2,"AISummary":"The conversation is between Alex, a sales rep, and Morgan, an SVP at ACME Hammers, discussing customer service technology needs. ACME seeks to integrate Salesforce and Zendesk into a unified contact center solution with chatbot capabilities for handling basic inquiries. They require multilingual support, robust analytics, and compliance with GDPR and CCPA. Their timeline is to select a vendor in two months and launch within six months, focusing on scalability and value. This falls under customer support and contact center management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":""}AI_Solution_Button
33322025-10-08 12:38:5482234508o457956a7e418604822{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"82234508o457956a7e41860482","sid":"82234508o457956a7e41860482","userID":2,"AISummary":"Alex, a sales rep, discusses customer service solutions with Morgan, SVP at ACME Hammers. They aim to integrate Salesforce and Zendesk into a unified contact center platform with chatbot support for FAQs in English and Spanish. They seek analytics on case resolution and customer satisfaction, with a timeline of six months for implementation. Compliance with GDPR and CCPA is essential. This conversation falls under the customer service category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33332025-10-08 12:38:5482234508o457956a7e418604822{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"82234508o457956a7e41860482","sid":"82234508o457956a7e41860482","userID":2,"AISummary":"Alex, a sales rep, discusses customer service solutions with Morgan, SVP at ACME Hammers. They aim to integrate Salesforce and Zendesk into a unified contact center platform with chatbot support for FAQs in English and Spanish. They seek analytics on case resolution and customer satisfaction, with a timeline of six months for implementation. Compliance with GDPR and CCPA is essential. This conversation falls under the customer service category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33342025-10-08 12:38:5482234508o457956a7e418604822{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care","PalomarrAISearchID":"82234508o457956a7e41860482","sid":"82234508o457956a7e41860482","userID":2,"AISummary":"Alex, a sales rep, discusses customer service solutions with Morgan, SVP at ACME Hammers. They aim to integrate Salesforce and Zendesk into a unified contact center platform with chatbot support for FAQs in English and Spanish. They seek analytics on case resolution and customer satisfaction, with a timeline of six months for implementation. Compliance with GDPR and CCPA is essential. This conversation falls under the customer service category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33352025-10-09 11:01:55w4899146m675d61139243430252{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"w4899146m675d6113924343025","sid":"w4899146m675d6113924343025","userID":2,"AISummary":"The meeting discussed Slomin's contact center needs, emphasizing their preference for custom code and open APIs. They require a system to track communication across various channels and prioritize uninterrupted service. Currently using IBM AS400s and maintaining PCI compliance, they also utilize tools like SendGrid and Twilio. Concerns exist about replacing their current product, with a focus on WFM and outbound caller ID. They are exploring options with Zoom and continue to work with RingCentral for call management. This falls under the categories of contact center and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33362025-10-09 11:01:55w4899146m675d61139243430252{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"w4899146m675d6113924343025","sid":"w4899146m675d6113924343025","userID":2,"AISummary":"The meeting discussed Slomin's contact center needs, emphasizing their preference for custom code and open APIs. They require a system to track communication across various channels and prioritize uninterrupted service. Currently using IBM AS400s and maintaining PCI compliance, they also utilize tools like SendGrid and Twilio. Concerns exist about replacing their current product, with a focus on WFM and outbound caller ID. They are exploring options with Zoom and continue to work with RingCentral for call management. This falls under the categories of contact center and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33372025-10-09 11:01:55w4899146m675d61139243430252{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"w4899146m675d6113924343025","sid":"w4899146m675d6113924343025","userID":2,"AISummary":"The meeting discussed Slomin's contact center needs, emphasizing their preference for custom code and open APIs. They require a system to track communication across various channels and prioritize uninterrupted service. Currently using IBM AS400s and maintaining PCI compliance, they also utilize tools like SendGrid and Twilio. Concerns exist about replacing their current product, with a focus on WFM and outbound caller ID. They are exploring options with Zoom and continue to work with RingCentral for call management. This falls under the categories of contact center and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33382025-10-09 11:06:120951630834012557313se815512{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0951630834012557313se81551","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0951630834012557313se81551"}AI Search
33392025-10-09 11:06:120951630834012557313se815512{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0951630834012557313se81551","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0951630834012557313se81551"}AI Search
33402025-10-09 11:15:10p656685340932248r636w160532{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"I need a headset","sid":"p656685340932248r636w16053","userID":2,"AISummary":"I need a headset","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"p656685340932248r636w16053"}AI Search
33412025-10-09 11:15:58p656685340932248r636w160532{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"I need a headset supplier","sid":"p656685340932248r636w16053","userID":2,"AISummary":"I need a headset supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"p656685340932248r636w16053"}AI Search
33422025-10-09 11:16:29h1639818138d667126541892702{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an IVR provider","sid":"h1639818138d66712654189270","userID":2,"AISummary":"I need an IVR provider","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"h1639818138d66712654189270"}AI Search
33432025-10-09 11:16:29h1639818138d667126541892702{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an IVR provider","sid":"h1639818138d66712654189270","userID":2,"AISummary":"I need an IVR provider","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"h1639818138d66712654189270"}AI Search
33442025-10-09 11:59:5449x634138x87463366973706152{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"49x634138x8746336697370615","sid":"49x634138x8746336697370615","userID":2,"AISummary":"The meeting discussed Slomin's business needs, focusing on their 100-year-old contact center with 60-80 staff. They prefer custom coding and open APIs, needing a system to trace communications across various channels. They emphasize uninterrupted service and are redesigning systems in-house. Current tools include RingCentral and Twilio, with a focus on WFM and call reputation. Future plans may delay replacing their current product until 2026. This falls under customer experience and contact center management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33452025-10-09 11:59:5449x634138x87463366973706152{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"49x634138x8746336697370615","sid":"49x634138x8746336697370615","userID":2,"AISummary":"The meeting discussed Slomin's business needs, focusing on their 100-year-old contact center with 60-80 staff. They prefer custom coding and open APIs, needing a system to trace communications across various channels. They emphasize uninterrupted service and are redesigning systems in-house. Current tools include RingCentral and Twilio, with a focus on WFM and call reputation. Future plans may delay replacing their current product until 2026. This falls under customer experience and contact center management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33462025-10-09 11:59:5449x634138x87463366973706152{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"49x634138x8746336697370615","sid":"49x634138x8746336697370615","userID":2,"AISummary":"The meeting discussed Slomin's business needs, focusing on their 100-year-old contact center with 60-80 staff. They prefer custom coding and open APIs, needing a system to trace communications across various channels. They emphasize uninterrupted service and are redesigning systems in-house. Current tools include RingCentral and Twilio, with a focus on WFM and call reputation. Future plans may delay replacing their current product until 2026. This falls under customer experience and contact center management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33472025-10-09 14:39:470e10q930666632979714719b38{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"0e10q930666632979714719b38","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0e10q930666632979714719b38"}AI Search
33482025-10-09 14:39:470e10q930666632979714719b38{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"0e10q930666632979714719b38","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0e10q930666632979714719b38"}AI Search
33492025-10-09 14:39:470e10q930666632979714719b38{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is the best customer experience solution","sid":"0e10q930666632979714719b38","userID":"","AISummary":"What is the best customer experience solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0e10q930666632979714719b38"}AI Search
33502025-10-13 19:24:29y799q72t417349320681595722155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"@kore.ai","sid":"y799q72t417349320681595722","userID":155,"AISummary":"@kore.ai","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"y799q72t417349320681595722"}AI Search
33512025-10-13 19:24:29y799q72t417349320681595722155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"@kore.ai","sid":"y799q72t417349320681595722","userID":155,"AISummary":"@kore.ai","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"y799q72t417349320681595722"}AI Search
33522025-10-16 15:44:5071r341834703u758237860m7372{"PID":"43pbyk","APIBody":"","ConcatRequirements":"Business use case: Meeting attendance: Doron Jaget – Slomin’s Joel Liss- Slomin’s (Sales & Marketing) Kevin Hecker Jr. - Slomin’s (Inbound Cx) Paolo Yabet - Slomin’s Robert Field - Adler Advisors Alex McBratney – Adler Advisors Discussed items: A 100-year-old privately held business, with a 60-80 person contact center. Preference to write their own code when purchasing a platform – Corporate philosophy. Have written their own code for 40 years High importance of open APIs and customizability. Need a system that could trace communication levels from website forms to phone calls, chats, and texts. Throughout the sales cycle High importance of uninterrupted service for customers Significant staff working on redesigning systems and building their own cloud-based applications. Everything else sales CRM ERP perspective is all in-house. IBM AS400s Fully PCI compliant - relationship with Chase. Don't store any credit cards. Use of other applications such as SendGrid, Mailchimp, Twilio, InContact Chat and Snap Engage (Chat only used by in-house sales) Negotiated the last contract with Ring Central is a 15 month contract to past the winter months. Would like WFM, has it today with Ring but it's a sore point Inbound CX has some self-service Agent experience - CRM screen pops, handsets/softphone, Max Agent with Chat, 2 monitors Doubts about replacing current product in 2025, might wait until 2026. Need random outbound caller ID with their progressive dialer Contracted a company called Numerical to assist with call reputation. RSI Cloud- reporting tool Doron has a meeting next week with Zoom, Alex will attend All numbers are registered with RingCentral - 100% of toll-free as local DIDs. Central Station - all outbound, very important aspect to Slomin's business","PalomarrAISearchID":"71r341834703u758237860m737","sid":"71r341834703u758237860m737","userID":2,"AISummary":"The meeting discussed Slomin's, a 100-year-old company with a 60-80 person contact center, focusing on their preference for custom coding and open APIs for a new platform. They require a system to trace communication across various channels and emphasize uninterrupted service. Current tools include SendGrid and Twilio, with a 15-month contract with RingCentral. They have concerns about replacing their system by 2025 and need random caller ID for their dialer. This falls under the categories of workforce management and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"WFM and WEM","verticalName":"Business Software"}AI_Solution_Button
33532025-10-20 10:08:0468760574p91912752b470495k52{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I want a chatbot that can speak english and spanish","PalomarrAISearchID":"68760574p91912752b470495k5","sid":"68760574p91912752b470495k5","userID":2,"AISummary":"I want a chatbot that can speak english and spanish","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33542025-10-20 10:08:0468760574p91912752b470495k52{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I want a chatbot that can speak english and spanish","PalomarrAISearchID":"68760574p91912752b470495k5","sid":"68760574p91912752b470495k5","userID":2,"AISummary":"I want a chatbot that can speak english and spanish","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33552025-10-20 11:34:3719m4859754852841968x430946155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an AI tool for voice IVA","sid":"19m4859754852841968x430946","userID":155,"AISummary":"I need an AI tool for voice IVA","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"19m4859754852841968x430946"}AI Search
33562025-10-20 11:34:3719m4859754852841968x430946155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need an AI tool for voice IVA","sid":"19m4859754852841968x430946","userID":155,"AISummary":"I need an AI tool for voice IVA","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"19m4859754852841968x430946"}AI Search
33572025-10-20 11:39:019458688x87m6733470666s2406155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice AI IVA that integrates with Freskdesk","sid":"9458688x87m6733470666s2406","userID":155,"AISummary":"I need a voice AI IVA that integrates with Freskdesk","AIIntents":"find","Source":"AI Search","SupplierSIDs":"eambeo","PalomarrAISearchID":"9458688x87m6733470666s2406"}AI Search
33582025-10-20 11:39:019458688x87m6733470666s2406155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice AI IVA that integrates with Freskdesk","sid":"9458688x87m6733470666s2406","userID":155,"AISummary":"I need a voice AI IVA that integrates with Freskdesk","AIIntents":"find","Source":"AI Search","SupplierSIDs":"eambeo","PalomarrAISearchID":"9458688x87m6733470666s2406"}AI Search
33592025-10-20 11:40:060m17619911850334535047876x155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice AI IVA that integrates with Freskdesk, I want to see kore and yellow in the matches","sid":"0m17619911850334535047876x","userID":155,"AISummary":"I need a voice AI IVA that integrates with Freskdesk, I want to see kore and yellow in the matches","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0m17619911850334535047876x"}AI Search
33602025-10-20 11:40:060m17619911850334535047876x155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice AI IVA that integrates with Freskdesk, I want to see kore and yellow in the matches","sid":"0m17619911850334535047876x","userID":155,"AISummary":"I need a voice AI IVA that integrates with Freskdesk, I want to see kore and yellow in the matches","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0m17619911850334535047876x"}AI Search
33612025-10-20 11:45:026651400946955363949035b6e7155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"i need a voice IVA AI bolt on tool to layer on top of freskdesk","sid":"6651400946955363949035b6e7","userID":155,"AISummary":"i need a voice IVA AI bolt on tool to layer on top of freskdesk","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6651400946955363949035b6e7"}AI Search
33622025-10-20 11:45:036651400946955363949035b6e7155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"i need a voice IVA AI bolt on tool to layer on top of freskdesk","sid":"6651400946955363949035b6e7","userID":155,"AISummary":"i need a voice IVA AI bolt on tool to layer on top of freskdesk","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6651400946955363949035b6e7"}AI Search
33632025-10-20 11:48:33196423587y61805x4483435m03155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI IVA for automation","sid":"196423587y61805x4483435m03","userID":155,"AISummary":"I need an AI IVA for automation","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"196423587y61805x4483435m03"}AI Search
33642025-10-20 11:48:33196423587y61805x4483435m03155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI IVA for automation","sid":"196423587y61805x4483435m03","userID":155,"AISummary":"I need an AI IVA for automation","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"196423587y61805x4483435m03"}AI Search
33652025-10-20 11:57:270q9484123436589863c98d6998155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI solution for automation","PalomarrAISearchID":"0q9484123436589863c98d6998","sid":"0q9484123436589863c98d6998","userID":155,"AISummary":"I need an AI solution for automation","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33662025-10-20 11:57:270q9484123436589863c98d6998155{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need an AI solution for automation","PalomarrAISearchID":"0q9484123436589863c98d6998","sid":"0q9484123436589863c98d6998","userID":155,"AISummary":"I need an AI solution for automation","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33672025-10-20 15:43:115105t814078187a7858755s070101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a supplier that can help with bulk sms messaging and have all of the compliances in place. Can support CCaaS and real time sentiment.","PalomarrAISearchID":"5105t814078187a7858755s070","sid":"5105t814078187a7858755s070","userID":101,"AISummary":"The user is seeking a supplier for bulk SMS messaging that ensures compliance and can support CCaaS and real-time sentiment analysis. This falls under the categories of CCaaS and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Experience","verticalName":"Business Software"}AI_Solution_Button
33682025-10-20 15:43:115105t814078187a7858755s070101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a supplier that can help with bulk sms messaging and have all of the compliances in place. Can support CCaaS and real time sentiment.","PalomarrAISearchID":"5105t814078187a7858755s070","sid":"5105t814078187a7858755s070","userID":101,"AISummary":"The user is seeking a supplier for bulk SMS messaging that ensures compliance and can support CCaaS and real-time sentiment analysis. This falls under the categories of CCaaS and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Experience","verticalName":"Business Software"}AI_Solution_Button
33692025-10-20 15:43:115105t814078187a7858755s070101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a supplier that can help with bulk sms messaging and have all of the compliances in place. Can support CCaaS and real time sentiment.","PalomarrAISearchID":"5105t814078187a7858755s070","sid":"5105t814078187a7858755s070","userID":101,"AISummary":"The user is seeking a supplier for bulk SMS messaging that ensures compliance and can support CCaaS and real-time sentiment analysis. This falls under the categories of CCaaS and customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Experience","verticalName":"Business Software"}AI_Solution_Button
33702025-10-20 16:05:28327435446047870b83bl326068101{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Attendees: Kimberly Luchini (Eetech) Rob Enslow (Vonage) Aarde Cosseboom (Palomarr) Diego Aquino (Palomarr) Objective The primary goal of this meeting was to understand the current structure of Eetech's customer success team, identify key challenges with the existing workflow and toolset, and define the requirements for a new, scalable platform. Current State: Eetech's Operations •\tTeam Structure: Kim leads a team of 8 customer success agents, with 3 located internationally in Davao, who handle front-end support. This is part of a larger operational team of 18 people. •\tBusiness Focus: The team primarily supports performance marketing, influencing media, and marketing strategy initiatives. •\tCommunication Channels: All customer interactions are handled through messaging channels; voice is not currently utilized. •\tCurrent Technology Stack: o\tMessaging/Routing: Front o\tChatbot: Intercom o\tCRM/Ticketing: Pipedrive (for chat inquiries that are converted into email tickets) o\tBPO Partner: Webteractive Identified Challenges & Needs •\tScalability Issue: The current workflow is proving difficult to scale. The present model requires adding a new, dedicated agent for each new company Eetech acquires, which is inefficient and unsustainable. •\tFragmented Systems: The team works across multiple platforms and systems to support various client companies. •\tDesire for Centralization: Kim is looking for a single, unified platform that allows her team to manage ticketing and support requests from all clients in one intuitive interface (a \"single pane of glass\"). This would streamline operations and improve agent efficiency.","PalomarrAISearchID":"327435446047870b83bl326068","sid":"327435446047870b83bl326068","userID":101,"AISummary":"The meeting involved Kimberly Luchini from Eetech and representatives from Vonage and Palomarr to assess Eetech's customer success team structure and challenges. Eetech's team of 8 agents, mainly supporting performance marketing, faces scalability issues and fragmented systems. They seek a unified platform for ticketing and support to enhance efficiency and manage multiple clients effectively, currently using tools like Front, Intercom, and Pipedrive. This falls under customer support and customer experience categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CRM","verticalName":"Business Software"}AI_Solution_Button
33712025-10-20 16:05:28327435446047870b83bl326068101{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Attendees: Kimberly Luchini (Eetech) Rob Enslow (Vonage) Aarde Cosseboom (Palomarr) Diego Aquino (Palomarr) Objective The primary goal of this meeting was to understand the current structure of Eetech's customer success team, identify key challenges with the existing workflow and toolset, and define the requirements for a new, scalable platform. Current State: Eetech's Operations •\tTeam Structure: Kim leads a team of 8 customer success agents, with 3 located internationally in Davao, who handle front-end support. This is part of a larger operational team of 18 people. •\tBusiness Focus: The team primarily supports performance marketing, influencing media, and marketing strategy initiatives. •\tCommunication Channels: All customer interactions are handled through messaging channels; voice is not currently utilized. •\tCurrent Technology Stack: o\tMessaging/Routing: Front o\tChatbot: Intercom o\tCRM/Ticketing: Pipedrive (for chat inquiries that are converted into email tickets) o\tBPO Partner: Webteractive Identified Challenges & Needs •\tScalability Issue: The current workflow is proving difficult to scale. The present model requires adding a new, dedicated agent for each new company Eetech acquires, which is inefficient and unsustainable. •\tFragmented Systems: The team works across multiple platforms and systems to support various client companies. •\tDesire for Centralization: Kim is looking for a single, unified platform that allows her team to manage ticketing and support requests from all clients in one intuitive interface (a \"single pane of glass\"). This would streamline operations and improve agent efficiency.","PalomarrAISearchID":"327435446047870b83bl326068","sid":"327435446047870b83bl326068","userID":101,"AISummary":"The meeting involved Kimberly Luchini from Eetech and representatives from Vonage and Palomarr to assess Eetech's customer success team structure and challenges. Eetech's team of 8 agents, mainly supporting performance marketing, faces scalability issues and fragmented systems. They seek a unified platform for ticketing and support to enhance efficiency and manage multiple clients effectively, currently using tools like Front, Intercom, and Pipedrive. This falls under customer support and customer experience categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CRM","verticalName":"Business Software"}AI_Solution_Button
33722025-10-21 07:38:235618o1186635119043z5d20214{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool for my 200","sid":"5618o1186635119043z5d20214","userID":"","AISummary":"I need a contact center tool for my 200","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5618o1186635119043z5d20214"}AI Search
33732025-10-21 07:38:235618o1186635119043z5d20214{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool for my 200","sid":"5618o1186635119043z5d20214","userID":"","AISummary":"I need a contact center tool for my 200","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5618o1186635119043z5d20214"}AI Search
33742025-10-21 07:38:235618o1186635119043z5d20214{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool for my 200","sid":"5618o1186635119043z5d20214","userID":"","AISummary":"I need a contact center tool for my 200","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5618o1186635119043z5d20214"}AI Search
33752025-10-21 08:22:08s4n676666389606729067r9281{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO","sid":"s4n676666389606729067r9281","userID":"","AISummary":"I need a BPO","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"s4n676666389606729067r9281"}AI Search
33762025-10-22 06:17:57321232324r919807245g18t972{"PID":"ks62y3","APIBody":"","ConcatRequirements":"Sinch VoIP distributor","sid":"321232324r919807245g18t972","userID":"","AISummary":"Sinch VoIP distributor","AIIntents":"find","Source":"AI Search","SupplierSIDs":"izxxe4","PalomarrAISearchID":"321232324r919807245g18t972"}AI Search
33772025-10-22 06:17:57321232324r919807245g18t972{"PID":"ks62y3","APIBody":"","ConcatRequirements":"Sinch VoIP distributor","sid":"321232324r919807245g18t972","userID":"","AISummary":"Sinch VoIP distributor","AIIntents":"find","Source":"AI Search","SupplierSIDs":"izxxe4","PalomarrAISearchID":"321232324r919807245g18t972"}AI Search
33782025-10-22 13:40:3168243963f37137850284d040m8{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need to create customer support with no budget","PalomarrAISearchID":"68243963f37137850284d040m8","sid":"68243963f37137850284d040m8","userID":"","AISummary":"I need to create customer support with no budget","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"BPO","verticalName":"Business Software"}AI_Solution_Button
33792025-10-22 13:48:35497694z9937268088857571l91{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"497694z9937268088857571l91","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"497694z9937268088857571l91"}AI Search
33802025-10-22 13:48:35497694z9937268088857571l91{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"497694z9937268088857571l91","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"497694z9937268088857571l91"}AI Search
33812025-10-22 13:50:203849375216980d07780n678835475{"PID":"wywvgf","APIBody":"","ConcatRequirements":"chatbot","sid":"3849375216980d07780n678835","userID":475,"AISummary":"chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3849375216980d07780n678835"}AI Search
33822025-10-22 13:50:203849375216980d07780n678835475{"PID":"wywvgf","APIBody":"","ConcatRequirements":"chatbot","sid":"3849375216980d07780n678835","userID":475,"AISummary":"chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3849375216980d07780n678835"}AI Search
33832025-10-22 13:50:5286453465z847r8264516963e272{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works in english and spanish and on PST","PalomarrAISearchID":"86453465z847r8264516963e27","sid":"86453465z847r8264516963e27","userID":2,"AISummary":"I need a chatbot that works in english and spanish and on PST","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33842025-10-22 13:50:5286453465z847r8264516963e272{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that works in english and spanish and on PST","PalomarrAISearchID":"86453465z847r8264516963e27","sid":"86453465z847r8264516963e27","userID":2,"AISummary":"I need a chatbot that works in english and spanish and on PST","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33852025-10-22 13:56:22692129834463999600jk022i92475{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center Automatic Call Distributor,","sid":"692129834463999600jk022i92","userID":475,"AISummary":"contact center Automatic Call Distributor,","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"692129834463999600jk022i92"}AI Search
33862025-10-22 13:56:22692129834463999600jk022i92475{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center Automatic Call Distributor,","sid":"692129834463999600jk022i92","userID":475,"AISummary":"contact center Automatic Call Distributor,","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"692129834463999600jk022i92"}AI Search
33872025-10-22 13:56:22692129834463999600jk022i92475{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center Automatic Call Distributor,","sid":"692129834463999600jk022i92","userID":475,"AISummary":"contact center Automatic Call Distributor,","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"692129834463999600jk022i92"}AI Search
33882025-10-22 14:41:3284k5k0j6289282198007577464475{"PID":"73vg02","APIBody":"","ConcatRequirements":"I want application security testing","sid":"84k5k0j6289282198007577464","userID":475,"AISummary":"I want application security testing","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"84k5k0j6289282198007577464"}AI Search
33892025-10-22 15:25:51513903975x535873m5170998992{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Best chatbot integrators","sid":"513903975x535873m517099899","userID":2,"AISummary":"Best chatbot integrators","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"513903975x535873m517099899"}AI Search
33902025-10-22 15:25:51513903975x535873m5170998992{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Best chatbot integrators","sid":"513903975x535873m517099899","userID":2,"AISummary":"Best chatbot integrators","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"513903975x535873m517099899"}AI Search
33912025-10-22 15:59:048762x2142673626222n80647462{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that speaks English and Spanish.","PalomarrAISearchID":"8762x2142673626222n8064746","sid":"8762x2142673626222n8064746","userID":2,"AISummary":"I need a chatbot that speaks English and Spanish.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33922025-10-22 15:59:048762x2142673626222n80647462{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that speaks English and Spanish.","PalomarrAISearchID":"8762x2142673626222n8064746","sid":"8762x2142673626222n8064746","userID":2,"AISummary":"I need a chatbot that speaks English and Spanish.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
33932025-10-23 10:59:19e10144442606e4950915427030475{"PID":"wtsi9d","APIBody":"","ConcatRequirements":"Address challenges related to threat intelligence feed integration","PalomarrAISearchID":"e10144442606e4950915427030","sid":"e10144442606e4950915427030","userID":475,"AISummary":"Address challenges related to threat intelligence feed integration","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"SIEM","verticalName":"Business Software"}AI_Solution_Button
33942025-10-23 11:16:22845584958064p79661268588w6475{"PID":"sruo0b","APIBody":"","ConcatRequirements":"I want data privacy for our clients","PalomarrAISearchID":"845584958064p79661268588w6","sid":"845584958064p79661268588w6","userID":475,"AISummary":"I want data privacy for our clients","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Cybersecurity","verticalName":"Business Software"}AI_Solution_Button
33952025-10-23 11:46:52t476958713x499g69830090694101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Hi folks! I'm looking to tap into my network for some insight around AI and how to track usage/adoptability across a contact center. We're preparing to roll out a new AI-driven tool aimed at improving agent experience and efficiency within our center. As we plan the pilot, I’m thinking ahead about how to best measure adoption and engagement in a meaningful way. We’ll be looking at both performance metrics (AHT, wrap up time, etc.) and qualitative feedback from focus groups and surveys, but I’d love to hear how others have approached this. For anyone who’s rolled out a new tool or system, what have you found works best for measuring adoption and engagement? Appreciate any insights or lessons learned you’re willing to share. Thank you!","PalomarrAISearchID":"t476958713x499g69830090694","sid":"t476958713x499g69830090694","userID":101,"AISummary":"The user is seeking insights on measuring usage and adoption of an AI-driven tool in a contact center to improve agent experience and efficiency. They plan to assess performance metrics like AHT and wrap-up time, alongside qualitative feedback from focus groups and surveys. They are looking for best practices and lessons learned from others who have implemented similar tools. This falls under the category of customer experience and contact center.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33962025-10-23 11:46:52t476958713x499g69830090694101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Hi folks! I'm looking to tap into my network for some insight around AI and how to track usage/adoptability across a contact center. We're preparing to roll out a new AI-driven tool aimed at improving agent experience and efficiency within our center. As we plan the pilot, I’m thinking ahead about how to best measure adoption and engagement in a meaningful way. We’ll be looking at both performance metrics (AHT, wrap up time, etc.) and qualitative feedback from focus groups and surveys, but I’d love to hear how others have approached this. For anyone who’s rolled out a new tool or system, what have you found works best for measuring adoption and engagement? Appreciate any insights or lessons learned you’re willing to share. Thank you!","PalomarrAISearchID":"t476958713x499g69830090694","sid":"t476958713x499g69830090694","userID":101,"AISummary":"The user is seeking insights on measuring usage and adoption of an AI-driven tool in a contact center to improve agent experience and efficiency. They plan to assess performance metrics like AHT and wrap-up time, alongside qualitative feedback from focus groups and surveys. They are looking for best practices and lessons learned from others who have implemented similar tools. This falls under the category of customer experience and contact center.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33972025-10-23 11:46:52t476958713x499g69830090694101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Hi folks! I'm looking to tap into my network for some insight around AI and how to track usage/adoptability across a contact center. We're preparing to roll out a new AI-driven tool aimed at improving agent experience and efficiency within our center. As we plan the pilot, I’m thinking ahead about how to best measure adoption and engagement in a meaningful way. We’ll be looking at both performance metrics (AHT, wrap up time, etc.) and qualitative feedback from focus groups and surveys, but I’d love to hear how others have approached this. For anyone who’s rolled out a new tool or system, what have you found works best for measuring adoption and engagement? Appreciate any insights or lessons learned you’re willing to share. Thank you!","PalomarrAISearchID":"t476958713x499g69830090694","sid":"t476958713x499g69830090694","userID":101,"AISummary":"The user is seeking insights on measuring usage and adoption of an AI-driven tool in a contact center to improve agent experience and efficiency. They plan to assess performance metrics like AHT and wrap-up time, alongside qualitative feedback from focus groups and surveys. They are looking for best practices and lessons learned from others who have implemented similar tools. This falls under the category of customer experience and contact center.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
33982025-10-23 11:52:42489g2784972485487655q4d288328{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"i need an agent assist a","sid":"489g2784972485487655q4d288","userID":328,"AISummary":"i need an agent assist a","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"489g2784972485487655q4d288"}AI Search
33992025-10-23 11:52:42489g2784972485487655q4d288328{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"i need an agent assist a","sid":"489g2784972485487655q4d288","userID":328,"AISummary":"i need an agent assist a","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"489g2784972485487655q4d288"}AI Search
34002025-10-23 13:20:5331678515562m21535195ug3799101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.).","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.).","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31678515562m21535195ug3799"}AI Search
34012025-10-23 13:20:5331678515562m21535195ug3799101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.).","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.).","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31678515562m21535195ug3799"}AI Search
34022025-10-23 13:20:5331678515562m21535195ug3799101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.).","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.).","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31678515562m21535195ug3799"}AI Search
34032025-10-23 13:23:3831678515562m21535195ug3799101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.). Already working with NiCE, Alteryx, and Sprinklr.","PalomarrAISearchID":"31678515562m21535195ug3799","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"The user is seeking information on CX tools that incorporate new generation AI use cases such as AI agents, automation, vibe coding, and CoPilot. They are currently collaborating with NiCE, Alteryx, and Sprinklr. This falls under the category of customer experience and CX AI.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CX AI","verticalName":"Business Software"}AI_Solution_Button
34042025-10-23 13:23:3831678515562m21535195ug3799101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"CX tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.). Already working with NiCE, Alteryx, and Sprinklr.","PalomarrAISearchID":"31678515562m21535195ug3799","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"The user is seeking information on CX tools that incorporate new generation AI use cases such as AI agents, automation, vibe coding, and CoPilot. They are currently collaborating with NiCE, Alteryx, and Sprinklr. This falls under the category of customer experience and CX AI.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CX AI","verticalName":"Business Software"}AI_Solution_Button
34052025-10-23 13:24:4631678515562m21535195ug3799101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for CCaaS tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.). Already working with NiCE, Alteryx, and Sprinklr. ","PalomarrAISearchID":"31678515562m21535195ug3799","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"The user is seeking CCaaS tools that incorporate new generation AI use cases such as AI Agents, automation, vibe coding, and CoPilot. They are currently utilizing NiCE, Alteryx, and Sprinklr. This inquiry falls under the category of contact center as a service (CCaaS) and customer experience (CX AI).","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34062025-10-23 13:24:4631678515562m21535195ug3799101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for CCaaS tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.). Already working with NiCE, Alteryx, and Sprinklr. ","PalomarrAISearchID":"31678515562m21535195ug3799","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"The user is seeking CCaaS tools that incorporate new generation AI use cases such as AI Agents, automation, vibe coding, and CoPilot. They are currently utilizing NiCE, Alteryx, and Sprinklr. This inquiry falls under the category of contact center as a service (CCaaS) and customer experience (CX AI).","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34072025-10-23 13:24:4631678515562m21535195ug3799101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for CCaaS tools that feature some new gen AI use cases (AI Agents, automation, vibe coding, CoPilot etc.). Already working with NiCE, Alteryx, and Sprinklr. ","PalomarrAISearchID":"31678515562m21535195ug3799","sid":"31678515562m21535195ug3799","userID":101,"AISummary":"The user is seeking CCaaS tools that incorporate new generation AI use cases such as AI Agents, automation, vibe coding, and CoPilot. They are currently utilizing NiCE, Alteryx, and Sprinklr. This inquiry falls under the category of contact center as a service (CCaaS) and customer experience (CX AI).","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34082025-10-24 11:20:552s3726952764099081755l43022{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that speaks english and spanish","PalomarrAISearchID":"2s3726952764099081755l4302","sid":"2s3726952764099081755l4302","userID":2,"AISummary":"I need a chatbot that speaks english and spanish","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
34092025-10-24 11:20:552s3726952764099081755l43022{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that speaks english and spanish","PalomarrAISearchID":"2s3726952764099081755l4302","sid":"2s3726952764099081755l4302","userID":2,"AISummary":"I need a chatbot that speaks english and spanish","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
34102025-10-27 13:07:32656p103485575631351561942l{"PID":"2f8j49","APIBody":"","ConcatRequirements":"ERP migration","PalomarrAISearchID":"656p103485575631351561942l","sid":"656p103485575631351561942l","userID":"","AISummary":"ERP migration","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"DaaS and VPN","verticalName":"Business Software"}AI_Solution_Button
34112025-10-27 13:27:16588g477112439y806339v53449155{"PID":"4alktu","APIBody":"","ConcatRequirements":"I need a social listening tool for social media that integrates with Zendesk","sid":"588g477112439y806339v53449","userID":155,"AISummary":"I need a social listening tool for social media that integrates with Zendesk","AIIntents":"find","Source":"AI Search","SupplierSIDs":"6xpg94","PalomarrAISearchID":"588g477112439y806339v53449"}AI Search
34122025-10-27 13:27:16588g477112439y806339v53449155{"PID":"4alktu","APIBody":"","ConcatRequirements":"I need a social listening tool for social media that integrates with Zendesk","sid":"588g477112439y806339v53449","userID":155,"AISummary":"I need a social listening tool for social media that integrates with Zendesk","AIIntents":"find","Source":"AI Search","SupplierSIDs":"6xpg94","PalomarrAISearchID":"588g477112439y806339v53449"}AI Search
34132025-10-27 13:38:03937523126h3m04640803m64033155{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"I need a demand forecasting for inventory management","PalomarrAISearchID":"937523126h3m04640803m64033","sid":"937523126h3m04640803m64033","userID":155,"AISummary":"I need a demand forecasting for inventory management","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Data Analytics","verticalName":"Business Software"}AI_Solution_Button
34142025-10-27 13:38:05937523126h3m04640803m64033155{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"I need a demand forecasting for inventory management","PalomarrAISearchID":"937523126h3m04640803m64033","sid":"937523126h3m04640803m64033","userID":155,"AISummary":"I need a demand forecasting for inventory management","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Data Analytics","verticalName":"Business Software"}AI_Solution_Button
34152025-10-27 15:18:3354498c06u06887940116319832{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Meeting Recap: Stila Cosmetics Company Overview Company: Stila Cosmetics, a heritage cosmetic brand. Operations: Bi-coastal presence (California and New York) with global distribution (Australia, UK, Canada, South Korea, etc.). Volume: The online direct-to-consumer (DTC) business alone generates 5 million chats and support tickets annually. Platform Mix: Multi-channel sales including DTC, Amazon, Ulta, Nordstrom, and a rapidly growing TikTok Shop. Current Technology Stack E-commerce: Shopify Plus Chatbot: \"Chatty\" app (Shopify integration) Success: 90% success rate for basic order tracking. Failure: 10% failure rate on product recommendations (e.g., fails to find \"mascara\" despite available stock). Note: Potential site latency issues are also being investigated. Support System: Zendesk ERP: Microsoft Great Plains (a legacy system set to sunset in 2028-2029). Demand Planning: NetStock Key Operational Challenges Peak Season Support: During the busiest times (Black Friday, Cyber Monday, Q4), Stila's best customers often get routed to newer, less-experienced agents due to high volume. Staffing Constraints: Only 2 full-time employees manage all direct-to-consumer support. TikTok Shop Volatility: A product going viral on TikTok can spike demand from 5 units to 10,000+ orders almost instantly. Forecasting: Current demand planning is a challenge, requiring weekly \"critical inventory list\" meetings. Inventory Management: High complexity with 20+ inventory locations due to in-house manufacturing. Siloed Support: Customers contact Stila's support team directly, even for purchases made through retail partners (Ulta, Nordstrom, etc.). Identified Needs Immediate Priority: AI-Enhanced Customer Support: Strong interest in a solution like Replicant for 24/7 support, especially to manage peak season volume. Social Listening: Need tools for TikTok and social media monitoring to improve demand forecasting. Better Demand Planning: A more robust solution is needed to move beyond weekly critical inventory meetings. Long-Term Projects: ERP Migration: Planning to move off Great Plains. Microsoft Dynamics, SAP, and NetSuite are under consideration.","PalomarrAISearchID":"54498c06u06887940116319832","sid":"54498c06u06887940116319832","userID":"","AISummary":"Stila Cosmetics, a heritage brand with operations in California and New York, faces challenges managing 5 million annual chats and support tickets across multiple channels. Their tech stack includes Shopify Plus and Zendesk, with a chatbot achieving 90% success in order tracking. Immediate needs include AI-enhanced support for peak seasons and improved demand planning, while long-term projects involve migrating from their legacy ERP system. This falls under customer support and workforce management categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
34162025-10-27 15:18:3354498c06u06887940116319832{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Meeting Recap: Stila Cosmetics Company Overview Company: Stila Cosmetics, a heritage cosmetic brand. Operations: Bi-coastal presence (California and New York) with global distribution (Australia, UK, Canada, South Korea, etc.). Volume: The online direct-to-consumer (DTC) business alone generates 5 million chats and support tickets annually. Platform Mix: Multi-channel sales including DTC, Amazon, Ulta, Nordstrom, and a rapidly growing TikTok Shop. Current Technology Stack E-commerce: Shopify Plus Chatbot: \"Chatty\" app (Shopify integration) Success: 90% success rate for basic order tracking. Failure: 10% failure rate on product recommendations (e.g., fails to find \"mascara\" despite available stock). Note: Potential site latency issues are also being investigated. Support System: Zendesk ERP: Microsoft Great Plains (a legacy system set to sunset in 2028-2029). Demand Planning: NetStock Key Operational Challenges Peak Season Support: During the busiest times (Black Friday, Cyber Monday, Q4), Stila's best customers often get routed to newer, less-experienced agents due to high volume. Staffing Constraints: Only 2 full-time employees manage all direct-to-consumer support. TikTok Shop Volatility: A product going viral on TikTok can spike demand from 5 units to 10,000+ orders almost instantly. Forecasting: Current demand planning is a challenge, requiring weekly \"critical inventory list\" meetings. Inventory Management: High complexity with 20+ inventory locations due to in-house manufacturing. Siloed Support: Customers contact Stila's support team directly, even for purchases made through retail partners (Ulta, Nordstrom, etc.). Identified Needs Immediate Priority: AI-Enhanced Customer Support: Strong interest in a solution like Replicant for 24/7 support, especially to manage peak season volume. Social Listening: Need tools for TikTok and social media monitoring to improve demand forecasting. Better Demand Planning: A more robust solution is needed to move beyond weekly critical inventory meetings. Long-Term Projects: ERP Migration: Planning to move off Great Plains. Microsoft Dynamics, SAP, and NetSuite are under consideration.","PalomarrAISearchID":"54498c06u06887940116319832","sid":"54498c06u06887940116319832","userID":"","AISummary":"Stila Cosmetics, a heritage brand with operations in California and New York, faces challenges managing 5 million annual chats and support tickets across multiple channels. Their tech stack includes Shopify Plus and Zendesk, with a chatbot achieving 90% success in order tracking. Immediate needs include AI-enhanced support for peak seasons and improved demand planning, while long-term projects involve migrating from their legacy ERP system. This falls under customer support and workforce management categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
34172025-10-28 08:24:409594p063577989926u261w0491{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a UCaaS provider.","sid":"9594p063577989926u261w0491","userID":"","AISummary":"I need a UCaaS provider.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9594p063577989926u261w0491"}AI Search
34182025-10-28 08:33:17r6639212574029t06786711338485{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a UCaaS provider, that offers White glove installation in the south east part of the US","sid":"r6639212574029t06786711338","userID":485,"AISummary":"I need a UCaaS provider, that offers White glove installation in the south east part of the US","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"r6639212574029t06786711338"}AI Search
34192025-10-28 15:58:11u16299658695b1m727785579772{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"u16299658695b1m72778557977","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"u16299658695b1m72778557977"}AI Search
34202025-10-28 15:58:11u16299658695b1m727785579772{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"u16299658695b1m72778557977","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"u16299658695b1m72778557977"}AI Search
34212025-10-29 12:43:4124p445l618342d9599637450632{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"24p445l618342d959963745063","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"24p445l618342d959963745063"}AI Search
34222025-10-29 12:43:4124p445l618342d9599637450632{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"24p445l618342d959963745063","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"24p445l618342d959963745063"}AI Search
34232025-10-29 16:20:53111865n775739768t186437309{"PID":"ys73uz","APIBody":"","ConcatRequirements":"UCaaS","sid":"111865n775739768t186437309","userID":"","AISummary":"UCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"111865n775739768t186437309"}AI Search
34242025-10-29 16:28:5454381349061389384n25f75218262{"PID":"yemu6f","APIBody":"","ConcatRequirements":"collaboration","sid":"54381349061389384n25f75218","userID":262,"AISummary":"collaboration","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"54381349061389384n25f75218"}AI Search
34252025-10-30 12:28:2571392880523p3623x44629068239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center tool","sid":"71392880523p3623x446290682","userID":39,"AISummary":"contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"71392880523p3623x446290682"}AI Search
34262025-10-30 12:28:2571392880523p3623x44629068239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center tool","sid":"71392880523p3623x446290682","userID":39,"AISummary":"contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"71392880523p3623x446290682"}AI Search
34272025-10-30 12:28:2571392880523p3623x44629068239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center tool","sid":"71392880523p3623x446290682","userID":39,"AISummary":"contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"71392880523p3623x446290682"}AI Search
34282025-10-30 13:17:033005740788105318fp57027616101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"looking for an agent assist tool that I can bolt on to my existing CCaaS tool. I have a low budget for this project.","sid":"3005740788105318fp57027616","userID":101,"AISummary":"looking for an agent assist tool that I can bolt on to my existing CCaaS tool. I have a low budget for this project.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3005740788105318fp57027616"}AI Search
34292025-10-30 13:17:033005740788105318fp57027616101{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"looking for an agent assist tool that I can bolt on to my existing CCaaS tool. I have a low budget for this project.","sid":"3005740788105318fp57027616","userID":101,"AISummary":"looking for an agent assist tool that I can bolt on to my existing CCaaS tool. I have a low budget for this project.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3005740788105318fp57027616"}AI Search
34302025-10-30 17:06:18728267211580883h592683t608{"PID":"4gau0u","APIBody":"","ConcatRequirements":"Small team, need telephony that is low price and integrates with Salesforce","sid":"728267211580883h592683t608","userID":"","AISummary":"Small team, need telephony that is low price and integrates with Salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"728267211580883h592683t608"}AI Search
34312025-10-30 17:26:511434870557199p77904i659732{"PID":"4gau0u","APIBody":"","ConcatRequirements":"Telephony provider that is low cost and integrates with Salesforce","sid":"1434870557199p77904i659732","userID":"","AISummary":"Telephony provider that is low cost and integrates with Salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"1434870557199p77904i659732"}AI Search
34322025-10-30 17:26:511434870557199p77904i659732{"PID":"4gau0u","APIBody":"","ConcatRequirements":"Telephony provider that is low cost and integrates with Salesforce","sid":"1434870557199p77904i659732","userID":"","AISummary":"Telephony provider that is low cost and integrates with Salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"1434870557199p77904i659732"}AI Search
34332025-10-31 09:41:330v822829387132833x0a030484{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"help me choose a","sid":"0v822829387132833x0a030484","userID":"","AISummary":"help me choose a","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0v822829387132833x0a030484"}AI Search
34342025-10-31 09:41:330v822829387132833x0a030484{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"help me choose a","sid":"0v822829387132833x0a030484","userID":"","AISummary":"help me choose a","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0v822829387132833x0a030484"}AI Search
34352025-10-31 10:56:440827663a528251487944h6714k39{"PID":"sruo0b","APIBody":"","ConcatRequirements":"I need cyber secuirty tools","sid":"0827663a528251487944h6714k","userID":39,"AISummary":"I need cyber secuirty tools","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0827663a528251487944h6714k"}AI Search
34362025-10-31 10:57:560827663a528251487944h6714k39{"PID":"2f8j49","APIBody":"","ConcatRequirements":"I am looking for network connectivity","sid":"0827663a528251487944h6714k","userID":39,"AISummary":"I am looking for network connectivity","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0827663a528251487944h6714k"}AI Search
34372025-10-31 10:58:080827663a528251487944h6714k39{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I am looking for a business phone system","sid":"0827663a528251487944h6714k","userID":39,"AISummary":"I am looking for a business phone system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0827663a528251487944h6714k"}AI Search
34382025-10-31 13:46:579921475391n03z74416049933a39{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I am looking for a business phone system","sid":"9921475391n03z74416049933a","userID":39,"AISummary":"I am looking for a business phone system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9921475391n03z74416049933a"}AI Search
34392025-10-31 13:50:4547s26387o220949185673635n82{"PID":"n1wziq","APIBody":"","ConcatRequirements":"Pen testing","sid":"47s26387o220949185673635n8","userID":2,"AISummary":"Pen testing","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47s26387o220949185673635n8"}AI Search
34402025-10-31 13:51:1045476021795r635k899667y46739{"PID":"2xv732","APIBody":"","ConcatRequirements":"I need business internet for my offices","sid":"45476021795r635k899667y467","userID":39,"AISummary":"I need business internet for my offices","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"45476021795r635k899667y467"}AI Search
34412025-11-03 09:37:114669298481606y65323n379986101{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"Sarah, the vp of customer experience from Acme Co. is looking for an AI powered quality assurance platform that can integrate with Dialpad. Must be able to analyze 100% of call recordings and chat transcriptions, auto summarize every conversations to eliminate agent wrap up time and identify customer sentiment and the root cause of complaints.","PalomarrAISearchID":"4669298481606y65323n379986","sid":"4669298481606y65323n379986","userID":101,"AISummary":"Sarah, VP of Customer Experience at Acme Co., seeks an AI-powered quality assurance platform for integration with Dialpad. The platform must analyze all call recordings and chat transcriptions, auto-summarize conversations to reduce agent wrap-up time, and identify customer sentiment and the root cause of complaints. This falls under the categories of quality assurance, customer experience, and AI analytics.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Quality Assurance","verticalName":"Business Software"}AI_Solution_Button
34422025-11-04 00:07:5940567s38675y11356i86326124101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a 50-seat contact center platform that integrates with Salesforce, is HIPAA compliant, and has top-tier AI sentiment analysis","sid":"40567s38675y11356i86326124","userID":101,"AISummary":"I need a 50-seat contact center platform that integrates with Salesforce, is HIPAA compliant, and has top-tier AI sentiment analysis","AIIntents":"find","Source":"AI Search","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"40567s38675y11356i86326124"}AI Search
34432025-11-04 00:07:5940567s38675y11356i86326124101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a 50-seat contact center platform that integrates with Salesforce, is HIPAA compliant, and has top-tier AI sentiment analysis","sid":"40567s38675y11356i86326124","userID":101,"AISummary":"I need a 50-seat contact center platform that integrates with Salesforce, is HIPAA compliant, and has top-tier AI sentiment analysis","AIIntents":"find","Source":"AI Search","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"40567s38675y11356i86326124"}AI Search
34442025-11-04 00:07:5940567s38675y11356i86326124101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a 50-seat contact center platform that integrates with Salesforce, is HIPAA compliant, and has top-tier AI sentiment analysis","sid":"40567s38675y11356i86326124","userID":101,"AISummary":"I need a 50-seat contact center platform that integrates with Salesforce, is HIPAA compliant, and has top-tier AI sentiment analysis","AIIntents":"find","Source":"AI Search","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"40567s38675y11356i86326124"}AI Search
34452025-11-04 00:16:3460612933b6h020716222375127101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a helpdesk platform that unifies our chat, email, and social media messages into a single agent view, and it must have an AI chatbot that can handle at least 30% of our inbound 'where is my order' (WISMO) questions.","PalomarrAISearchID":"60612933b6h020716222375127","sid":"60612933b6h020716222375127","userID":101,"AISummary":"The user is seeking a helpdesk platform that consolidates chat, email, and social media messages into a unified agent view. Additionally, the platform should feature an AI chatbot capable of addressing at least 30% of inbound \"where is my order\" inquiries. This request falls under the categories of customer support, customer service, and CX AI.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Support","verticalName":"Business Software"}AI_Solution_Button
34462025-11-04 00:16:3460612933b6h020716222375127101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a helpdesk platform that unifies our chat, email, and social media messages into a single agent view, and it must have an AI chatbot that can handle at least 30% of our inbound 'where is my order' (WISMO) questions.","PalomarrAISearchID":"60612933b6h020716222375127","sid":"60612933b6h020716222375127","userID":101,"AISummary":"The user is seeking a helpdesk platform that consolidates chat, email, and social media messages into a unified agent view. Additionally, the platform should feature an AI chatbot capable of addressing at least 30% of inbound \"where is my order\" inquiries. This request falls under the categories of customer support, customer service, and CX AI.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Support","verticalName":"Business Software"}AI_Solution_Button
34472025-11-04 00:16:3460612933b6h020716222375127101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a helpdesk platform that unifies our chat, email, and social media messages into a single agent view, and it must have an AI chatbot that can handle at least 30% of our inbound 'where is my order' (WISMO) questions.","PalomarrAISearchID":"60612933b6h020716222375127","sid":"60612933b6h020716222375127","userID":101,"AISummary":"The user is seeking a helpdesk platform that consolidates chat, email, and social media messages into a unified agent view. Additionally, the platform should feature an AI chatbot capable of addressing at least 30% of inbound \"where is my order\" inquiries. This request falls under the categories of customer support, customer service, and CX AI.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Support","verticalName":"Business Software"}AI_Solution_Button
34482025-11-04 10:42:3746806986x479t493622161l503101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a helpdesk platform for my support team that unifies our chat, email, and social media messages into a single agent view, and it must have an AI chatbot that can handle at least 30% of our inbound 'where is my order' (WISMO) questions.","PalomarrAISearchID":"46806986x479t493622161l503","sid":"46806986x479t493622161l503","userID":101,"AISummary":"The user is looking for a helpdesk platform for their support team that consolidates chat, email, and social media messages into one agent view. Additionally, the platform should include an AI chatbot capable of addressing at least 30% of inbound \"where is my order\" inquiries. This request falls under the categories of customer support, customer service, and chatbot.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
34492025-11-04 10:42:3746806986x479t493622161l503101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a helpdesk platform for my support team that unifies our chat, email, and social media messages into a single agent view, and it must have an AI chatbot that can handle at least 30% of our inbound 'where is my order' (WISMO) questions.","PalomarrAISearchID":"46806986x479t493622161l503","sid":"46806986x479t493622161l503","userID":101,"AISummary":"The user is looking for a helpdesk platform for their support team that consolidates chat, email, and social media messages into one agent view. Additionally, the platform should include an AI chatbot capable of addressing at least 30% of inbound \"where is my order\" inquiries. This request falls under the categories of customer support, customer service, and chatbot.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
34502025-11-04 10:42:3746806986x479t493622161l503101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a helpdesk platform for my support team that unifies our chat, email, and social media messages into a single agent view, and it must have an AI chatbot that can handle at least 30% of our inbound 'where is my order' (WISMO) questions.","PalomarrAISearchID":"46806986x479t493622161l503","sid":"46806986x479t493622161l503","userID":101,"AISummary":"The user is looking for a helpdesk platform for their support team that consolidates chat, email, and social media messages into one agent view. Additionally, the platform should include an AI chatbot capable of addressing at least 30% of inbound \"where is my order\" inquiries. This request falls under the categories of customer support, customer service, and chatbot.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
34512025-11-04 11:01:425w861718015s97304788847197101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Roger - VP of Member Experience Size: 900 Employees Key Departments: Call Center: 100 Agents Digital Banking Group (Technical Support): 25 FTE Existing Technology Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) -> Microsoft Teams Legacy System: Fax Banking Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"5w861718015s97304788847197","sid":"5w861718015s97304788847197","userID":101,"AISummary":"Acme Bank, led by VP Steve Roger, has 900 employees with a call center of 100 agents and a digital banking group of 25. Their technology stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording. They aim to replace outdated systems, enhance customer experience, improve efficiency, and support omnichannel communication, with a focus on AI and necessary integrations for their contact center. Category: customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34522025-11-04 11:01:425w861718015s97304788847197101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Roger - VP of Member Experience Size: 900 Employees Key Departments: Call Center: 100 Agents Digital Banking Group (Technical Support): 25 FTE Existing Technology Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) -> Microsoft Teams Legacy System: Fax Banking Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"5w861718015s97304788847197","sid":"5w861718015s97304788847197","userID":101,"AISummary":"Acme Bank, led by VP Steve Roger, has 900 employees with a call center of 100 agents and a digital banking group of 25. Their technology stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording. They aim to replace outdated systems, enhance customer experience, improve efficiency, and support omnichannel communication, with a focus on AI and necessary integrations for their contact center. Category: customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34532025-11-04 11:01:425w861718015s97304788847197101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Roger - VP of Member Experience Size: 900 Employees Key Departments: Call Center: 100 Agents Digital Banking Group (Technical Support): 25 FTE Existing Technology Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) -> Microsoft Teams Legacy System: Fax Banking Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"5w861718015s97304788847197","sid":"5w861718015s97304788847197","userID":101,"AISummary":"Acme Bank, led by VP Steve Roger, has 900 employees with a call center of 100 agents and a digital banking group of 25. Their technology stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording. They aim to replace outdated systems, enhance customer experience, improve efficiency, and support omnichannel communication, with a focus on AI and necessary integrations for their contact center. Category: customer experience.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34542025-11-04 11:41:0511h16785026061r5791863381m101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Rogers - VP of Member Experience Size: 900 Employees Key Departments: Call Center: 100 Agents Existing Tech Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"11h16785026061r5791863381m","sid":"11h16785026061r5791863381m","userID":101,"AISummary":"Acme Bank, led by VP of Member Experience Steve Rogers, has 900 employees with a call center of 100 agents. Their tech stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording. They plan to phase out Cisco Call Manager and prioritize integrations with Fiserv and Q2. Key initiatives focus on AI, updating systems, enhancing customer experience, improving efficiency, and supporting omnichannel communication. This falls under customer experience and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34552025-11-04 11:41:0511h16785026061r5791863381m101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Rogers - VP of Member Experience Size: 900 Employees Key Departments: Call Center: 100 Agents Existing Tech Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"11h16785026061r5791863381m","sid":"11h16785026061r5791863381m","userID":101,"AISummary":"Acme Bank, led by VP of Member Experience Steve Rogers, has 900 employees with a call center of 100 agents. Their tech stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording. They plan to phase out Cisco Call Manager and prioritize integrations with Fiserv and Q2. Key initiatives focus on AI, updating systems, enhancing customer experience, improving efficiency, and supporting omnichannel communication. This falls under customer experience and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34562025-11-04 11:41:0511h16785026061r5791863381m101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Rogers - VP of Member Experience Size: 900 Employees Key Departments: Call Center: 100 Agents Existing Tech Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"11h16785026061r5791863381m","sid":"11h16785026061r5791863381m","userID":101,"AISummary":"Acme Bank, led by VP of Member Experience Steve Rogers, has 900 employees with a call center of 100 agents. Their tech stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording. They plan to phase out Cisco Call Manager and prioritize integrations with Fiserv and Q2. Key initiatives focus on AI, updating systems, enhancing customer experience, improving efficiency, and supporting omnichannel communication. This falls under customer experience and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34572025-11-04 14:02:44h8821063725487575152q52383{"PID":"sexmk3","APIBody":"","ConcatRequirements":"How do I replace myself eith ai","PalomarrAISearchID":"h8821063725487575152q52383","sid":"h8821063725487575152q52383","userID":"","AISummary":"How do I replace myself eith ai","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"RPA","verticalName":"Business Software"}AI_Solution_Button
34582025-11-04 14:02:44h8821063725487575152q52383{"PID":"sexmk3","APIBody":"","ConcatRequirements":"How do I replace myself eith ai","PalomarrAISearchID":"h8821063725487575152q52383","sid":"h8821063725487575152q52383","userID":"","AISummary":"How do I replace myself eith ai","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"RPA","verticalName":"Business Software"}AI_Solution_Button
34592025-11-04 14:16:54j8116874768y57882007863449101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Rogers - VP of Customer Experience Size: 900 Employees Call Center: 100 Contact Center Agents Existing Tech Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives: AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"j8116874768y57882007863449","sid":"j8116874768y57882007863449","userID":101,"AISummary":"Acme Bank, led by VP of Customer Experience Steve Rogers, has 900 employees and 100 contact center agents. Their tech stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording, with Cisco Call Manager being phased out. Key initiatives focus on AI, replacing outdated systems, enhancing customer experience, improving efficiency, and supporting omnichannel communication. This falls under customer experience and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34602025-11-04 14:16:54j8116874768y57882007863449101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Rogers - VP of Customer Experience Size: 900 Employees Call Center: 100 Contact Center Agents Existing Tech Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives: AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"j8116874768y57882007863449","sid":"j8116874768y57882007863449","userID":101,"AISummary":"Acme Bank, led by VP of Customer Experience Steve Rogers, has 900 employees and 100 contact center agents. Their tech stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording, with Cisco Call Manager being phased out. Key initiatives focus on AI, replacing outdated systems, enhancing customer experience, improving efficiency, and supporting omnichannel communication. This falls under customer experience and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34612025-11-04 14:16:54j8116874768y57882007863449101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Acme Bank Steve Rogers - VP of Customer Experience Size: 900 Employees Call Center: 100 Contact Center Agents Existing Tech Stack: Core Banking System: Fiserv Digital Banking: Q2 SMS: Twilio – NSF Texting Call Recording: Calabrio Voice Infrastructure: Cisco Call Manager (being phased out) Integrations: Integrations to Fiserv and Q2 is a must for their contact center evaluation Key Initiatives: AI Focused Replacing outdated systems Improving customer experience and communication Improving efficiency Omnichannel Support","PalomarrAISearchID":"j8116874768y57882007863449","sid":"j8116874768y57882007863449","userID":101,"AISummary":"Acme Bank, led by VP of Customer Experience Steve Rogers, has 900 employees and 100 contact center agents. Their tech stack includes Fiserv for core banking, Q2 for digital banking, Twilio for SMS, and Calabrio for call recording, with Cisco Call Manager being phased out. Key initiatives focus on AI, replacing outdated systems, enhancing customer experience, improving efficiency, and supporting omnichannel communication. This falls under customer experience and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
34622025-11-04 14:29:1548008k832853223898x23452i2{"PID":"yemu6f","APIBody":"","ConcatRequirements":"I'm looking for a collaboration partners solution","sid":"48008k832853223898x23452i2","userID":"","AISummary":"I'm looking for a collaboration partners solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"48008k832853223898x23452i2"}AI Search
34632025-11-04 15:00:0285p3131437159875i8h6861623{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"I want implementation services","sid":"85p3131437159875i8h6861623","userID":"","AISummary":"I want implementation services","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"85p3131437159875i8h6861623"}AI Search
34642025-11-04 15:21:4340948824883s438108572214o0155{"PID":"4gau0u","APIBody":"","ConcatRequirements":"I need to replace RingCentral for about 150 employee","sid":"40948824883s438108572214o0","userID":155,"AISummary":"I need to replace RingCentral for about 150 employee","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"5guy6x","PalomarrAISearchID":"40948824883s438108572214o0"}AI Search
34652025-11-05 09:40:0461004557610n23b61553087004{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a tool for my business phone numbers.","sid":"61004557610n23b61553087004","userID":"","AISummary":"I need a tool for my business phone numbers.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"61004557610n23b61553087004"}AI Search
34662025-11-05 09:40:50758455662a770226564292694k{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a UCaaS tool","sid":"758455662a770226564292694k","userID":"","AISummary":"I need a UCaaS tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"758455662a770226564292694k"}AI Search
34672025-11-05 09:42:111684029841885e77g644954494{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a UCaaSs tool","sid":"1684029841885e77g644954494","userID":"","AISummary":"I need a UCaaSs tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1684029841885e77g644954494"}AI Search
34682025-11-05 09:43:590381757620a98362200u237260{"PID":"4gau0u","APIBody":"","ConcatRequirements":"I need to replace RingCentral","sid":"0381757620a98362200u237260","userID":"","AISummary":"I need to replace RingCentral","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"5guy6x","PalomarrAISearchID":"0381757620a98362200u237260"}AI Search
34692025-11-09 16:26:352057104673556125303116a4h8{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"2057104673556125303116a4h8","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2057104673556125303116a4h8"}AI Search
34702025-11-09 16:26:352057104673556125303116a4h8{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"2057104673556125303116a4h8","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2057104673556125303116a4h8"}AI Search
34712025-11-09 16:27:292057104673556125303116a4h8{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"2057104673556125303116a4h8","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2057104673556125303116a4h8"}AI Search
34722025-11-09 16:27:292057104673556125303116a4h8{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"2057104673556125303116a4h8","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2057104673556125303116a4h8"}AI Search
34732025-11-09 16:27:5219948775882z877099841q9084{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"19948775882z877099841q9084","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"19948775882z877099841q9084"}AI Search
34742025-11-09 16:27:5219948775882z877099841q9084{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"19948775882z877099841q9084","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"19948775882z877099841q9084"}AI Search
34752025-11-09 16:27:5219948775882z877099841q9084{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"19948775882z877099841q9084","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"19948775882z877099841q9084"}AI Search
34762025-11-09 16:28:58519ks6003905842108831p7869{"PID":"wywvgf","APIBody":"","ConcatRequirements":"What is the best chatbot","sid":"519ks6003905842108831p7869","userID":"","AISummary":"What is the best chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"519ks6003905842108831p7869"}AI Search
34772025-11-09 16:28:58519ks6003905842108831p7869{"PID":"wywvgf","APIBody":"","ConcatRequirements":"What is the best chatbot","sid":"519ks6003905842108831p7869","userID":"","AISummary":"What is the best chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"519ks6003905842108831p7869"}AI Search
34782025-11-09 16:29:23519ks6003905842108831p7869{"PID":"x55dyy","APIBody":"","ConcatRequirements":"What is the best voicebot","sid":"519ks6003905842108831p7869","userID":"","AISummary":"What is the best voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"519ks6003905842108831p7869"}AI Search
34792025-11-09 16:29:23519ks6003905842108831p7869{"PID":"x55dyy","APIBody":"","ConcatRequirements":"What is the best voicebot","sid":"519ks6003905842108831p7869","userID":"","AISummary":"What is the best voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"519ks6003905842108831p7869"}AI Search
34802025-11-09 16:30:07519ks6003905842108831p7869{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"What is the best agent assist","sid":"519ks6003905842108831p7869","userID":"","AISummary":"What is the best agent assist","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"519ks6003905842108831p7869"}AI Search
34812025-11-09 16:30:07519ks6003905842108831p7869{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"What is the best agent assist","sid":"519ks6003905842108831p7869","userID":"","AISummary":"What is the best agent assist","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"519ks6003905842108831p7869"}AI Search
34822025-11-09 16:30:54519ks6003905842108831p7869{"PID":"8hlswt","APIBody":"","ConcatRequirements":"What is the best speech analytics","sid":"519ks6003905842108831p7869","userID":"","AISummary":"What is the best speech analytics","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"519ks6003905842108831p7869"}AI Search
34832025-11-10 07:21:53684n7496l15606u7293170310439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"684n7496l15606u72931703104","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"684n7496l15606u72931703104"}AI Search
34842025-11-10 07:21:53684n7496l15606u7293170310439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"684n7496l15606u72931703104","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"684n7496l15606u72931703104"}AI Search
34852025-11-10 10:36:585r455953499563466566764g13155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice IVA that integrates with Kustomer","sid":"5r455953499563466566764g13","userID":155,"AISummary":"I need a voice IVA that integrates with Kustomer","AIIntents":"find","Source":"AI Search","SupplierSIDs":"hy4q58","PalomarrAISearchID":"5r455953499563466566764g13"}AI Search
34862025-11-10 10:36:595r455953499563466566764g13155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice IVA that integrates with Kustomer","sid":"5r455953499563466566764g13","userID":155,"AISummary":"I need a voice IVA that integrates with Kustomer","AIIntents":"find","Source":"AI Search","SupplierSIDs":"hy4q58","PalomarrAISearchID":"5r455953499563466566764g13"}AI Search
34872025-11-10 10:56:03793261m1477b48208168188576{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CX supplier","sid":"793261m1477b48208168188576","userID":"","AISummary":"I need a CX supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"793261m1477b48208168188576"}AI Search
34882025-11-10 10:56:03793261m1477b48208168188576{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CX supplier","sid":"793261m1477b48208168188576","userID":"","AISummary":"I need a CX supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"793261m1477b48208168188576"}AI Search
34892025-11-10 10:56:03793261m1477b48208168188576{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CX supplier","sid":"793261m1477b48208168188576","userID":"","AISummary":"I need a CX supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"793261m1477b48208168188576"}AI Search
34902025-11-10 10:57:2317626l77936129511p2130444d{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contat center application","sid":"17626l77936129511p2130444d","userID":"","AISummary":"I need a contat center application","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"17626l77936129511p2130444d"}AI Search
34912025-11-10 10:57:2317626l77936129511p2130444d{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contat center application","sid":"17626l77936129511p2130444d","userID":"","AISummary":"I need a contat center application","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"17626l77936129511p2130444d"}AI Search
34922025-11-10 10:57:2317626l77936129511p2130444d{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contat center application","sid":"17626l77936129511p2130444d","userID":"","AISummary":"I need a contat center application","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"17626l77936129511p2130444d"}AI Search
34932025-11-10 11:36:55430920187380636625b62n161039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"430920187380636625b62n1610","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"430920187380636625b62n1610"}AI Search
34942025-11-10 11:36:55430920187380636625b62n161039{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"430920187380636625b62n1610","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"430920187380636625b62n1610"}AI Search
34952025-11-10 13:21:1673ep61036888957s0955776406101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Looking for a agentic VoiceAI solution that I can purchase standalone but can help with future contact center abilities.","sid":"73ep61036888957s0955776406","userID":101,"AISummary":"Looking for a agentic VoiceAI solution that I can purchase standalone but can help with future contact center abilities.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"73ep61036888957s0955776406"}AI Search
34962025-11-10 13:21:1673ep61036888957s0955776406101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Looking for a agentic VoiceAI solution that I can purchase standalone but can help with future contact center abilities.","sid":"73ep61036888957s0955776406","userID":101,"AISummary":"Looking for a agentic VoiceAI solution that I can purchase standalone but can help with future contact center abilities.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"73ep61036888957s0955776406"}AI Search
34972025-11-11 14:26:5624907687167a6096941d8f3998{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"Agent support for contact center","sid":"24907687167a6096941d8f3998","userID":"","AISummary":"Agent support for contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"24907687167a6096941d8f3998"}AI Search
34982025-11-11 14:26:5624907687167a6096941d8f3998{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"Agent support for contact center","sid":"24907687167a6096941d8f3998","userID":"","AISummary":"Agent support for contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"24907687167a6096941d8f3998"}AI Search
34992025-11-12 09:54:1187528sd273399752056845f270{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"87528sd273399752056845f270","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"87528sd273399752056845f270"}AI Search
35002025-11-12 09:54:1187528sd273399752056845f270{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"87528sd273399752056845f270","userID":"","AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"87528sd273399752056845f270"}AI Search
35012025-11-12 12:44:46AI1762980282512d1lacshv72{"PalomarrAISearchID":"AI1762980282512d1lacshv7","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications. I need spanish and portuguese support","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications. I need spanish and portuguese support","sid":"AI1762980282512d1lacshv7","userID":2,"AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications. I need spanish and portuguese support","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35022025-11-12 13:49:23AI17629841596265a9etngrg2{"PalomarrAISearchID":"AI17629841596265a9etngrg","categoryName":"Team Collaboration and Productivity","verticalName":"Unified Communications","userInput":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications. I need it in Spanish and English","PID":"yemu6f","APIBody":"","intent":"find","category":"Team Collaboration and Productivity","vertical":"UC","ConcatRequirements":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications. I need it in Spanish and English","sid":"AI17629841596265a9etngrg","userID":2,"AISummary":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications. I need it in Spanish and English","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35032025-11-12 16:25:25AI17629935213964kvxb7dis4{"PalomarrAISearchID":"AI17629935213964kvxb7dis","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","sid":"AI17629935213964kvxb7dis","userID":4,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35042025-11-12 16:25:25AI17629935213964kvxb7dis4{"PalomarrAISearchID":"AI17629935213964kvxb7dis","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","sid":"AI17629935213964kvxb7dis","userID":4,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35052025-11-12 16:25:25AI17629935213964kvxb7dis4{"PalomarrAISearchID":"AI17629935213964kvxb7dis","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","sid":"AI17629935213964kvxb7dis","userID":4,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience. I need something in Florida","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35062025-11-12 19:50:45AI1763005840226mqmsnhlzf4{"PalomarrAISearchID":"AI1763005840226mqmsnhlzf","categoryName":"Asia Pacific","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in Asia Pacific.","PID":"apdv2v","APIBody":"","intent":"find","category":"apdv2v","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in Asia Pacific.","sid":"AI1763005840226mqmsnhlzf","userID":4,"AISummary":"I'm looking for BPO suppliers in Asia Pacific.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35072025-11-13 06:27:47AI1763044064812gle9c9dyp475{"PalomarrAISearchID":"AI1763044064812gle9c9dyp","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1763044064812gle9c9dyp","userID":475,"AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35082025-11-13 10:18:091998459711817379428j68148j101{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I'm looking for a BPO supplier to help support my growing company. Preferably nearshore and low in price.","sid":"1998459711817379428j68148j","userID":101,"AISummary":"I'm looking for a BPO supplier to help support my growing company. Preferably nearshore and low in price.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1998459711817379428j68148j"}AI Search
35092025-11-13 11:15:36072647927087r947j413613p76{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"need CX platform with WFM integrated","sid":"072647927087r947j413613p76","userID":"","AISummary":"need CX platform with WFM integrated","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"072647927087r947j413613p76"}AI Search
35102025-11-13 11:15:36072647927087r947j413613p76{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"need CX platform with WFM integrated","sid":"072647927087r947j413613p76","userID":"","AISummary":"need CX platform with WFM integrated","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"072647927087r947j413613p76"}AI Search
35112025-11-13 11:15:36072647927087r947j413613p76{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"need CX platform with WFM integrated","sid":"072647927087r947j413613p76","userID":"","AISummary":"need CX platform with WFM integrated","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"072647927087r947j413613p76"}AI Search
35122025-11-13 11:59:57AI1763063993350w9srl8cn44{"PalomarrAISearchID":"AI1763063993350w9srl8cn4","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1763063993350w9srl8cn4","userID":4,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35132025-11-13 11:59:57AI1763063993350w9srl8cn44{"PalomarrAISearchID":"AI1763063993350w9srl8cn4","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1763063993350w9srl8cn4","userID":4,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35142025-11-13 11:59:57AI1763063993350w9srl8cn44{"PalomarrAISearchID":"AI1763063993350w9srl8cn4","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1763063993350w9srl8cn4","userID":4,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35152025-11-13 15:26:26AI17630763809497e55y1tfz4{"PalomarrAISearchID":"AI17630763809497e55y1tfz","categoryName":"South America","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in South America. And they need to be $10 and hour or less","PID":"fk0l99","APIBody":"","intent":"find","category":"fk0l99","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in South America. And they need to be $10 and hour or less","sid":"AI17630763809497e55y1tfz","userID":4,"AISummary":"I'm looking for BPO suppliers in South America. And they need to be $10 and hour or less","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35162025-11-13 15:31:48927417758m6613u2178o29074139{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO in south amarica for $10 or less per hour. It also needs to go live by Jan 1st","sid":"927417758m6613u2178o290741","userID":39,"AISummary":"I need a BPO in south amarica for $10 or less per hour. It also needs to go live by Jan 1st","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"927417758m6613u2178o290741"}AI Search
35172025-11-13 17:01:35AI1763082091443ev6pn7qi9{"PalomarrAISearchID":"AI1763082091443ev6pn7qi9","categoryName":"North America","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in North America.","PID":"q0wtcf","APIBody":"","intent":"find","category":"q0wtcf","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in North America.","sid":"AI1763082091443ev6pn7qi9","userID":"","AISummary":"I'm looking for BPO suppliers in North America.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35182025-11-13 17:03:07AI176308218293408lx18u64{"PalomarrAISearchID":"AI176308218293408lx18u64","categoryName":"South America","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in South America. For customer service team. We currently use Protel BPO","PID":"fk0l99","APIBody":"","intent":"find","category":"fk0l99","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in South America. For customer service team. We currently use Protel BPO","sid":"AI176308218293408lx18u64","userID":"","AISummary":"I'm looking for BPO suppliers in South America. For customer service team. We currently use Protel BPO","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35192025-11-14 14:47:106i62311697001833912863723y{"PID":"08j76v","APIBody":"","ConcatRequirements":"Cutting-edge solutions for DNS security monitoring","PalomarrAISearchID":"6i62311697001833912863723y","sid":"6i62311697001833912863723y","userID":"","AISummary":"Cutting-edge solutions for DNS security monitoring","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"DNS Security","verticalName":"Business Software"}AI_Solution_Button
35202025-11-14 14:47:41776a8684299jq2942742091224{"PID":"7h4cma","APIBody":"","ConcatRequirements":"I’m interested in new options that offer expert security consulting and services","sid":"776a8684299jq2942742091224","userID":"","AISummary":"I’m interested in new options that offer expert security consulting and services","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"776a8684299jq2942742091224"}AI Search
35212025-11-14 16:42:00AI1763167316503iu9gce8je2{"PalomarrAISearchID":"AI1763167316503iu9gce8je","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications. Needs to work with spanish","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications. Needs to work with spanish","sid":"AI1763167316503iu9gce8je","userID":2,"AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications. Needs to work with spanish","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35222025-11-15 09:42:09429773279023m723170530c90939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is good for","sid":"429773279023m723170530c909","userID":39,"AISummary":"What is good for","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"429773279023m723170530c909"}AI Search
35232025-11-15 09:42:09429773279023m723170530c90939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is good for","sid":"429773279023m723170530c909","userID":39,"AISummary":"What is good for","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"429773279023m723170530c909"}AI Search
35242025-11-15 09:42:09429773279023m723170530c90939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"What is good for","sid":"429773279023m723170530c909","userID":39,"AISummary":"What is good for","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"429773279023m723170530c909"}AI Search
35252025-11-15 09:46:37050892y49883286m062087175239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS tool","sid":"050892y49883286m0620871752","userID":39,"AISummary":"I need a CCaaS tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"050892y49883286m0620871752"}AI Search
35262025-11-15 09:46:37050892y49883286m062087175239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS tool","sid":"050892y49883286m0620871752","userID":39,"AISummary":"I need a CCaaS tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"050892y49883286m0620871752"}AI Search
35272025-11-15 09:46:37050892y49883286m062087175239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS tool","sid":"050892y49883286m0620871752","userID":39,"AISummary":"I need a CCaaS tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"050892y49883286m0620871752"}AI Search
35282025-11-17 09:54:42AI1763402079513fjqsg7tyx{"PalomarrAISearchID":"AI1763402079513fjqsg7tyx","categoryName":"Pen Testing and Breach Simulation","verticalName":"Cyber Security","userInput":"I'm looking for a Pen Testing and Breach Simulation supplier in Cyber Security.","PID":"n1wziq","APIBody":"","intent":"find","category":"Pen Testing and Breach Simulation","vertical":"CS","ConcatRequirements":"I'm looking for a Pen Testing and Breach Simulation supplier in Cyber Security.","sid":"AI1763402079513fjqsg7tyx","userID":"","AISummary":"I'm looking for a Pen Testing and Breach Simulation supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35292025-11-17 10:13:27AI1763403203693zbiya429k{"PalomarrAISearchID":"AI1763403203693zbiya429k","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1763403203693zbiya429k","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35302025-11-18 08:57:4518l04f384050797556513155672{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"18l04f38405079755651315567","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18l04f38405079755651315567"}AI Search
35312025-11-18 08:57:4518l04f384050797556513155672{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"18l04f38405079755651315567","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"18l04f38405079755651315567"}AI Search
35322025-11-18 09:11:201331229n956c16117590447051{"PID":"4gau0u","APIBody":"","ConcatRequirements":"replace RingCentral with a solution with texting capabilities","sid":"1331229n956c16117590447051","userID":"","AISummary":"replace RingCentral with a solution with texting capabilities","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"5guy6x","PalomarrAISearchID":"1331229n956c16117590447051"}AI Search
35332025-11-18 10:39:0907e684084c5339634885239394101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Details Date: November 18, 2025 Attendees (External): Chen Attendees (Internal): Madeline Related Opportunity/Account: Happy Money, Genesis Migration & AI URGENT: Happy Money - Strategic Review on Genesis Migration, AI, & Lisa's Independent Vendor Vetting ???? Executive Summary Happy Money is 98% committed to migrating off Genesys by the August 2026 renewal. They are growing from 86 to $\\sim$100 users. The most urgent factor is that Chen's boss, Lisa, is independently evaluating AI vendors (e.g., Cresta), creating an immediate need to position us as the strategic advisor. ???? Key Discussion Points Organizational Context: Rapid growth causing coordination challenges between teams. Current CCaaS: Genesis (86 users, growing to $\\sim$100 with Fusion CS BPO). Contract Deadline: Genesis renewal is in August 2026. Migration Commitment: 98% committed to moving away from Genesis (considering Five9, Amazon Connect). AI Needs: IVR automation, 100% QA automation (currently manual with 1 analyst), and Collections AI. Urgency: Lisa (Chen's boss) and the collections manager are independently demoing AI solutions (Cresta). Strategic Decision: Implement AI on Genesis first OR migrate platforms first? Target for AI implementation is Q1 2026. ?? Internal Action Items URGENT: Send follow-up email with all recommendations before Chen's 2 PM PT meeting with Lisa today. Create a Palomar project with supplier recommendations (AI-focused with robust voice IVA). Provide a side-by-side comparison of CCaaS platforms (Five9, Amazon Connect, others). Offer a Total Cost of Ownership (TCO) analysis comparing Genesis to new platforms.","PalomarrAISearchID":"07e684084c5339634885239394","sid":"07e684084c5339634885239394","userID":101,"AISummary":"Meeting scheduled for November 18, 2025, with attendees Chen and Madeline, focusing on Happy Money's migration from Genesis by August 2026. Key points include rapid growth, AI needs for IVR and QA automation, and urgency due to independent vendor evaluations by Lisa. Action items include sending recommendations before Chen's meeting and creating a project for supplier comparisons and TCO analysis. Category: CCaaS, AI, migration strategy.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35342025-11-18 10:39:0907e684084c5339634885239394101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Details Date: November 18, 2025 Attendees (External): Chen Attendees (Internal): Madeline Related Opportunity/Account: Happy Money, Genesis Migration & AI URGENT: Happy Money - Strategic Review on Genesis Migration, AI, & Lisa's Independent Vendor Vetting ???? Executive Summary Happy Money is 98% committed to migrating off Genesys by the August 2026 renewal. They are growing from 86 to $\\sim$100 users. The most urgent factor is that Chen's boss, Lisa, is independently evaluating AI vendors (e.g., Cresta), creating an immediate need to position us as the strategic advisor. ???? Key Discussion Points Organizational Context: Rapid growth causing coordination challenges between teams. Current CCaaS: Genesis (86 users, growing to $\\sim$100 with Fusion CS BPO). Contract Deadline: Genesis renewal is in August 2026. Migration Commitment: 98% committed to moving away from Genesis (considering Five9, Amazon Connect). AI Needs: IVR automation, 100% QA automation (currently manual with 1 analyst), and Collections AI. Urgency: Lisa (Chen's boss) and the collections manager are independently demoing AI solutions (Cresta). Strategic Decision: Implement AI on Genesis first OR migrate platforms first? Target for AI implementation is Q1 2026. ?? Internal Action Items URGENT: Send follow-up email with all recommendations before Chen's 2 PM PT meeting with Lisa today. Create a Palomar project with supplier recommendations (AI-focused with robust voice IVA). Provide a side-by-side comparison of CCaaS platforms (Five9, Amazon Connect, others). Offer a Total Cost of Ownership (TCO) analysis comparing Genesis to new platforms.","PalomarrAISearchID":"07e684084c5339634885239394","sid":"07e684084c5339634885239394","userID":101,"AISummary":"Meeting scheduled for November 18, 2025, with attendees Chen and Madeline, focusing on Happy Money's migration from Genesis by August 2026. Key points include rapid growth, AI needs for IVR and QA automation, and urgency due to independent vendor evaluations by Lisa. Action items include sending recommendations before Chen's meeting and creating a project for supplier comparisons and TCO analysis. Category: CCaaS, AI, migration strategy.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35352025-11-18 10:39:0907e684084c5339634885239394101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Details Date: November 18, 2025 Attendees (External): Chen Attendees (Internal): Madeline Related Opportunity/Account: Happy Money, Genesis Migration & AI URGENT: Happy Money - Strategic Review on Genesis Migration, AI, & Lisa's Independent Vendor Vetting ???? Executive Summary Happy Money is 98% committed to migrating off Genesys by the August 2026 renewal. They are growing from 86 to $\\sim$100 users. The most urgent factor is that Chen's boss, Lisa, is independently evaluating AI vendors (e.g., Cresta), creating an immediate need to position us as the strategic advisor. ???? Key Discussion Points Organizational Context: Rapid growth causing coordination challenges between teams. Current CCaaS: Genesis (86 users, growing to $\\sim$100 with Fusion CS BPO). Contract Deadline: Genesis renewal is in August 2026. Migration Commitment: 98% committed to moving away from Genesis (considering Five9, Amazon Connect). AI Needs: IVR automation, 100% QA automation (currently manual with 1 analyst), and Collections AI. Urgency: Lisa (Chen's boss) and the collections manager are independently demoing AI solutions (Cresta). Strategic Decision: Implement AI on Genesis first OR migrate platforms first? Target for AI implementation is Q1 2026. ?? Internal Action Items URGENT: Send follow-up email with all recommendations before Chen's 2 PM PT meeting with Lisa today. Create a Palomar project with supplier recommendations (AI-focused with robust voice IVA). Provide a side-by-side comparison of CCaaS platforms (Five9, Amazon Connect, others). Offer a Total Cost of Ownership (TCO) analysis comparing Genesis to new platforms.","PalomarrAISearchID":"07e684084c5339634885239394","sid":"07e684084c5339634885239394","userID":101,"AISummary":"Meeting scheduled for November 18, 2025, with attendees Chen and Madeline, focusing on Happy Money's migration from Genesis by August 2026. Key points include rapid growth, AI needs for IVR and QA automation, and urgency due to independent vendor evaluations by Lisa. Action items include sending recommendations before Chen's meeting and creating a project for supplier comparisons and TCO analysis. Category: CCaaS, AI, migration strategy.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35362025-11-18 12:27:4116056863739n73o79711666302101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS supplier to replace my current solution, Genesys. The new CCaaS vendor must provide functionality for the existing channels: Voice, SMS, Chat, and Email, including Quality Assurance (QA) features.","PalomarrAISearchID":"16056863739n73o79711666302","sid":"16056863739n73o79711666302","userID":101,"AISummary":"The user is seeking a new CCaaS supplier to replace Genesys, requiring support for Voice, SMS, Chat, and Email channels along with Quality Assurance features. This inquiry falls under the category of contact center and CCaaS.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35372025-11-18 12:27:4116056863739n73o79711666302101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS supplier to replace my current solution, Genesys. The new CCaaS vendor must provide functionality for the existing channels: Voice, SMS, Chat, and Email, including Quality Assurance (QA) features.","PalomarrAISearchID":"16056863739n73o79711666302","sid":"16056863739n73o79711666302","userID":101,"AISummary":"The user is seeking a new CCaaS supplier to replace Genesys, requiring support for Voice, SMS, Chat, and Email channels along with Quality Assurance features. This inquiry falls under the category of contact center and CCaaS.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35382025-11-18 12:27:4116056863739n73o79711666302101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS supplier to replace my current solution, Genesys. The new CCaaS vendor must provide functionality for the existing channels: Voice, SMS, Chat, and Email, including Quality Assurance (QA) features.","PalomarrAISearchID":"16056863739n73o79711666302","sid":"16056863739n73o79711666302","userID":101,"AISummary":"The user is seeking a new CCaaS supplier to replace Genesys, requiring support for Voice, SMS, Chat, and Email channels along with Quality Assurance features. This inquiry falls under the category of contact center and CCaaS.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35392025-11-18 12:29:41004n3073609270l87862158628101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS supplier to replace my current solution, Genesys. The new CCaaS vendor must provide functionality for the existing channels: Voice, SMS, Chat, and Email. Must also work really well in the Financial Services industry. We no longer want to use Genesys.","PalomarrAISearchID":"004n3073609270l87862158628","sid":"004n3073609270l87862158628","userID":101,"AISummary":"The user is seeking a new CCaaS supplier to replace Genesys, requiring support for Voice, SMS, Chat, and Email channels. The new vendor must be effective in the Financial Services industry.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Experience","verticalName":"Business Software"}AI_Solution_Button
35402025-11-18 12:29:41004n3073609270l87862158628101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS supplier to replace my current solution, Genesys. The new CCaaS vendor must provide functionality for the existing channels: Voice, SMS, Chat, and Email. Must also work really well in the Financial Services industry. We no longer want to use Genesys.","PalomarrAISearchID":"004n3073609270l87862158628","sid":"004n3073609270l87862158628","userID":101,"AISummary":"The user is seeking a new CCaaS supplier to replace Genesys, requiring support for Voice, SMS, Chat, and Email channels. The new vendor must be effective in the Financial Services industry.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Experience","verticalName":"Business Software"}AI_Solution_Button
35412025-11-18 12:29:41004n3073609270l87862158628101{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a new CCaaS supplier to replace my current solution, Genesys. The new CCaaS vendor must provide functionality for the existing channels: Voice, SMS, Chat, and Email. Must also work really well in the Financial Services industry. We no longer want to use Genesys.","PalomarrAISearchID":"004n3073609270l87862158628","sid":"004n3073609270l87862158628","userID":101,"AISummary":"The user is seeking a new CCaaS supplier to replace Genesys, requiring support for Voice, SMS, Chat, and Email channels. The new vendor must be effective in the Financial Services industry.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Experience","verticalName":"Business Software"}AI_Solution_Button
35422025-11-18 12:41:0785781q1487261os98662954671101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Looking for a VoiceAI solution that can easily integrate with Genesys.","sid":"85781q1487261os98662954671","userID":101,"AISummary":"Looking for a VoiceAI solution that can easily integrate with Genesys.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"p4gxuf","PalomarrAISearchID":"85781q1487261os98662954671"}AI Search
35432025-11-18 12:41:0785781q1487261os98662954671101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Looking for a VoiceAI solution that can easily integrate with Genesys.","sid":"85781q1487261os98662954671","userID":101,"AISummary":"Looking for a VoiceAI solution that can easily integrate with Genesys.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"p4gxuf","PalomarrAISearchID":"85781q1487261os98662954671"}AI Search
35442025-11-18 14:01:525269n3l53p014552848232170639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to reduce costs in my contact center","PalomarrAISearchID":"5269n3l53p0145528482321706","sid":"5269n3l53p0145528482321706","userID":39,"AISummary":"I need to reduce costs in my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35452025-11-18 14:01:525269n3l53p014552848232170639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to reduce costs in my contact center","PalomarrAISearchID":"5269n3l53p0145528482321706","sid":"5269n3l53p0145528482321706","userID":39,"AISummary":"I need to reduce costs in my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35462025-11-18 14:01:525269n3l53p014552848232170639{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to reduce costs in my contact center","PalomarrAISearchID":"5269n3l53p0145528482321706","sid":"5269n3l53p0145528482321706","userID":39,"AISummary":"I need to reduce costs in my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35472025-11-18 14:24:04AI1763504640829s0mxgcgxi{"PalomarrAISearchID":"AI1763504640829s0mxgcgxi","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1763504640829s0mxgcgxi","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35482025-11-18 15:42:2096b7265929124d4603r5238535500{"PID":"08j76v","APIBody":"","ConcatRequirements":"Find a solution to replace Cisco Umbrella","sid":"96b7265929124d4603r5238535","userID":500,"AISummary":"Find a solution to replace Cisco Umbrella","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"n5bp34","PalomarrAISearchID":"96b7265929124d4603r5238535"}AI Search
35492025-11-19 10:35:128k25123q278m17063039078209488{"PID":"wywvgf","APIBody":"","ConcatRequirements":"chatbot","sid":"8k25123q278m17063039078209","userID":488,"AISummary":"chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8k25123q278m17063039078209"}AI Search
35502025-11-19 10:35:128k25123q278m17063039078209488{"PID":"wywvgf","APIBody":"","ConcatRequirements":"chatbot","sid":"8k25123q278m17063039078209","userID":488,"AISummary":"chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8k25123q278m17063039078209"}AI Search
35512025-11-19 10:57:18c60081747927b1539159905k1439{"PID":"czuyjc","APIBody":"","ConcatRequirements":"I need caller reputation for contact center outbound calls for global phone numbers","sid":"c60081747927b1539159905k14","userID":39,"AISummary":"I need caller reputation for contact center outbound calls for global phone numbers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"c60081747927b1539159905k14"}AI Search
35522025-11-19 11:16:4781l16709z181532489485838352{"PID":"3ex8vs","APIBody":"","ConcatRequirements":"I need a voice and video communication supplier","sid":"81l16709z18153248948583835","userID":2,"AISummary":"I need a voice and video communication supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"81l16709z18153248948583835"}AI Search
35532025-11-19 11:54:49AI1763582084636fj5vvl322{"PalomarrAISearchID":"AI1763582084636fj5vvl322","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1763582084636fj5vvl322","userID":"","AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35542025-11-20 11:00:449335o371886351657q54907375{"PID":"52y2g2","APIBody":"","ConcatRequirements":"I’m evaluating new options to improve our backup and disaster recovery integration","PalomarrAISearchID":"9335o371886351657q54907375","sid":"9335o371886351657q54907375","userID":"","AISummary":"I’m evaluating new options to improve our backup and disaster recovery integration","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Disaster Recovery","verticalName":"Business Software"}AI_Solution_Button
35552025-11-20 11:00:449335o371886351657q54907375{"PID":"52y2g2","APIBody":"","ConcatRequirements":"I’m evaluating new options to improve our backup and disaster recovery integration","PalomarrAISearchID":"9335o371886351657q54907375","sid":"9335o371886351657q54907375","userID":"","AISummary":"I’m evaluating new options to improve our backup and disaster recovery integration","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Disaster Recovery","verticalName":"Business Software"}AI_Solution_Button
35562025-11-20 18:37:55AI1763692645585w13xam11g155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a AI voice IVA for self service","sid":"AI1763692645585w13xam11g","userID":155,"AISummary":"I need a AI voice IVA for self service","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1763692645585w13xam11g"}AI Search
35572025-11-20 18:37:55AI1763692645585w13xam11g155{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a AI voice IVA for self service","sid":"AI1763692645585w13xam11g","userID":155,"AISummary":"I need a AI voice IVA for self service","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1763692645585w13xam11g"}AI Search
35582025-11-21 11:55:06AI1763754902246o5gpsnkv7{"PalomarrAISearchID":"AI1763754902246o5gpsnkv7","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1763754902246o5gpsnkv7","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35592025-11-21 11:55:06AI1763754902246o5gpsnkv7{"PalomarrAISearchID":"AI1763754902246o5gpsnkv7","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1763754902246o5gpsnkv7","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35602025-11-21 11:55:06AI1763754902246o5gpsnkv7{"PalomarrAISearchID":"AI1763754902246o5gpsnkv7","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1763754902246o5gpsnkv7","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35612025-11-21 14:17:25AI1763763433471hexakp5eg{"PalomarrAISearchID":"AI1763763433471hexakp5eg","categoryName":"Advanced Threat Protection","verticalName":"Cyber Security","userInput":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","PID":"sruo0b","APIBody":"","intent":"find","category":"Advanced Threat Protection","vertical":"CS","ConcatRequirements":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","sid":"AI1763763433471hexakp5eg","userID":"","AISummary":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35622025-11-21 14:22:23581019212o00044f75136683562{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"581019212o00044f7513668356","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"581019212o00044f7513668356"}AI Search
35632025-11-21 14:22:23581019212o00044f75136683562{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"581019212o00044f7513668356","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"581019212o00044f7513668356"}AI Search
35642025-11-21 16:41:42z29637333396w83263311478y72{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"I need a headset supplier","sid":"z29637333396w83263311478y7","userID":2,"AISummary":"I need a headset supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"z29637333396w83263311478y7"}AI Search
35652025-11-21 16:46:30AI1763772385786duk3o9bds2{"PalomarrAISearchID":"AI1763772385786duk3o9bds","categoryName":"USA","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in USA.","PID":"ilvm4w","APIBody":"","intent":"find","category":"ilvm4w","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in USA.","sid":"AI1763772385786duk3o9bds","userID":2,"AISummary":"I'm looking for BPO suppliers in USA.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35662025-11-24 10:32:01AI1764009117807ibu1jxszu155{"PalomarrAISearchID":"AI1764009117807ibu1jxszu","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1764009117807ibu1jxszu","userID":155,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35672025-11-24 10:32:01AI1764009117807ibu1jxszu155{"PalomarrAISearchID":"AI1764009117807ibu1jxszu","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1764009117807ibu1jxszu","userID":155,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35682025-11-24 10:32:01AI1764009117807ibu1jxszu155{"PalomarrAISearchID":"AI1764009117807ibu1jxszu","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1764009117807ibu1jxszu","userID":155,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35692025-11-24 13:52:47AI1764021163141ioynsrn0w{"PalomarrAISearchID":"AI1764021163141ioynsrn0w","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1764021163141ioynsrn0w","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35702025-11-24 13:52:47AI1764021163141ioynsrn0w{"PalomarrAISearchID":"AI1764021163141ioynsrn0w","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1764021163141ioynsrn0w","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35712025-11-24 14:50:37AI17640246333841tc302xcl155{"PalomarrAISearchID":"AI17640246333841tc302xcl","categoryName":"WFM and WEM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM and WEM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM and WEM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM and WEM supplier in Customer Experience.","sid":"AI17640246333841tc302xcl","userID":155,"AISummary":"I'm looking for a WFM and WEM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35722025-11-25 07:11:44AI17640835007822reo00698{"PalomarrAISearchID":"AI17640835007822reo00698","categoryName":"North America","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in North America. healthcare","PID":"q0wtcf","APIBody":"","intent":"find","category":"q0wtcf","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in North America. healthcare","sid":"AI17640835007822reo00698","userID":"","AISummary":"I'm looking for BPO suppliers in North America. healthcare","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35732025-11-25 07:55:5797403153566182180632k96p3239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: Jason (SVP of Customer Service, Acme Hamer Co.) John (Consultant) Jane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"97403153566182180632k96p32","sid":"97403153566182180632k96p32","userID":39,"AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants to discuss finding a new BPO partner due to issues with their current provider, IBEX. Key challenges include high attrition and poor adaptability. They aim to launch a new team of 5 agents and 1 Team Lead by Q4 2025 or Q1 2026, focusing on multi-channel customer support using the Genesys platform. They prefer partners in South or Latin America or Canada, with a target rate under $15 per hour. Category: BPO, customer service, workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
35742025-11-25 07:55:5797403153566182180632k96p3239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: Jason (SVP of Customer Service, Acme Hamer Co.) John (Consultant) Jane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"97403153566182180632k96p32","sid":"97403153566182180632k96p32","userID":39,"AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants to discuss finding a new BPO partner due to issues with their current provider, IBEX. Key challenges include high attrition and poor adaptability. They aim to launch a new team of 5 agents and 1 Team Lead by Q4 2025 or Q1 2026, focusing on multi-channel customer support using the Genesys platform. They prefer partners in South or Latin America or Canada, with a target rate under $15 per hour. Category: BPO, customer service, workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
35752025-11-25 07:55:5797403153566182180632k96p3239{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: Jason (SVP of Customer Service, Acme Hamer Co.) John (Consultant) Jane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"97403153566182180632k96p32","sid":"97403153566182180632k96p32","userID":39,"AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants to discuss finding a new BPO partner due to issues with their current provider, IBEX. Key challenges include high attrition and poor adaptability. They aim to launch a new team of 5 agents and 1 Team Lead by Q4 2025 or Q1 2026, focusing on multi-channel customer support using the Genesys platform. They prefer partners in South or Latin America or Canada, with a target rate under $15 per hour. Category: BPO, customer service, workforce management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
35762025-11-25 07:59:17AI1764086350836m6qqitr6f39{"PalomarrAISearchID":"AI1764086350836m6qqitr6f","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1764086350836m6qqitr6f","userID":39,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35772025-11-25 07:59:17AI1764086350836m6qqitr6f39{"PalomarrAISearchID":"AI1764086350836m6qqitr6f","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1764086350836m6qqitr6f","userID":39,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35782025-11-25 07:59:17AI1764086350836m6qqitr6f39{"PalomarrAISearchID":"AI1764086350836m6qqitr6f","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1764086350836m6qqitr6f","userID":39,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35792025-11-25 07:59:43AI1764086379513gdqudmx2339{"PalomarrAISearchID":"AI1764086379513gdqudmx23","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764086379513gdqudmx23","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35802025-11-25 07:59:43AI1764086379513gdqudmx2339{"PalomarrAISearchID":"AI1764086379513gdqudmx23","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764086379513gdqudmx23","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35812025-11-25 07:59:43AI1764086379513gdqudmx2339{"PalomarrAISearchID":"AI1764086379513gdqudmx23","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764086379513gdqudmx23","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35822025-11-25 08:01:556125773279q87015546t73l52739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"6125773279q87015546t73l527","sid":"6125773279q87015546t73l527","userID":39,"AISummary":"This conversation falls under the category of customer support and contact center solutions. Alex, a sales rep, discusses with Morgan, an SVP at ACME Hammers, their current customer service setup using Salesforce and Zendesk. They aim to integrate these tools into a unified contact center solution with chatbot capabilities for efficiency. Key needs include multilingual support, robust analytics, compliance with GDPR and CCPA, and a timeline for vendor selection within two months.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35832025-11-25 08:01:556125773279q87015546t73l52739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"6125773279q87015546t73l527","sid":"6125773279q87015546t73l527","userID":39,"AISummary":"This conversation falls under the category of customer support and contact center solutions. Alex, a sales rep, discusses with Morgan, an SVP at ACME Hammers, their current customer service setup using Salesforce and Zendesk. They aim to integrate these tools into a unified contact center solution with chatbot capabilities for efficiency. Key needs include multilingual support, robust analytics, compliance with GDPR and CCPA, and a timeline for vendor selection within two months.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35842025-11-25 08:01:566125773279q87015546t73l52739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"6125773279q87015546t73l527","sid":"6125773279q87015546t73l527","userID":39,"AISummary":"This conversation falls under the category of customer support and contact center solutions. Alex, a sales rep, discusses with Morgan, an SVP at ACME Hammers, their current customer service setup using Salesforce and Zendesk. They aim to integrate these tools into a unified contact center solution with chatbot capabilities for efficiency. Key needs include multilingual support, robust analytics, compliance with GDPR and CCPA, and a timeline for vendor selection within two months.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35852025-11-25 08:06:3820630029w06428y6483e73107539{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot for my call center","sid":"20630029w06428y6483e731075","userID":39,"AISummary":"I need a voice bot for my call center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"20630029w06428y6483e731075"}AI Search
35862025-11-25 08:06:3820630029w06428y6483e73107539{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot for my call center","sid":"20630029w06428y6483e731075","userID":39,"AISummary":"I need a voice bot for my call center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"20630029w06428y6483e731075"}AI Search
35872025-11-25 08:30:56AI1764088250883t2h8ppwbe{"PalomarrAISearchID":"AI1764088250883t2h8ppwbe","categoryName":"USA","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in USA. I need a cheap outsource that is in office","PID":"ilvm4w","APIBody":"","intent":"find","category":"ilvm4w","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in USA. I need a cheap outsource that is in office","sid":"AI1764088250883t2h8ppwbe","userID":"","AISummary":"I'm looking for BPO suppliers in USA. I need a cheap outsource that is in office","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35882025-11-25 08:31:44AI176408829966407koby1e139{"PalomarrAISearchID":"AI176408829966407koby1e1","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","sid":"AI176408829966407koby1e1","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35892025-11-25 08:31:44AI176408829966407koby1e139{"PalomarrAISearchID":"AI176408829966407koby1e1","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","sid":"AI176408829966407koby1e1","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35902025-11-25 08:31:44AI176408829966407koby1e139{"PalomarrAISearchID":"AI176408829966407koby1e1","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","sid":"AI176408829966407koby1e1","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need a call center for my team in florida. We use Salesforce.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35912025-11-25 08:33:24910451493752032t248x36f43239{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for my callcenter. We get about 1,000 calls a day","PalomarrAISearchID":"910451493752032t248x36f432","sid":"910451493752032t248x36f432","userID":39,"AISummary":"I need a voicebot for my callcenter. We get about 1,000 calls a day","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
35922025-11-25 08:33:24910451493752032t248x36f43239{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for my callcenter. We get about 1,000 calls a day","PalomarrAISearchID":"910451493752032t248x36f432","sid":"910451493752032t248x36f432","userID":39,"AISummary":"I need a voicebot for my callcenter. We get about 1,000 calls a day","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
35932025-11-25 08:38:200u03h751361613195213v6208739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"0u03h751361613195213v62087","sid":"0u03h751361613195213v62087","userID":39,"AISummary":"This conversation falls under the customer service category, detailing a discussion between Alex, a sales rep, and Morgan, an SVP at ACME Hammers. They explore the need for a unified contact center solution that integrates Salesforce and Zendesk, supports omnichannel communication, and includes a chatbot for handling basic inquiries. Key goals include improving agent productivity, customer satisfaction, and ensuring compliance with GDPR and CCPA regulations.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35942025-11-25 08:38:200u03h751361613195213v6208739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"0u03h751361613195213v62087","sid":"0u03h751361613195213v62087","userID":39,"AISummary":"This conversation falls under the customer service category, detailing a discussion between Alex, a sales rep, and Morgan, an SVP at ACME Hammers. They explore the need for a unified contact center solution that integrates Salesforce and Zendesk, supports omnichannel communication, and includes a chatbot for handling basic inquiries. Key goals include improving agent productivity, customer satisfaction, and ensuring compliance with GDPR and CCPA regulations.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35952025-11-25 08:38:200u03h751361613195213v6208739{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"0u03h751361613195213v62087","sid":"0u03h751361613195213v62087","userID":39,"AISummary":"This conversation falls under the customer service category, detailing a discussion between Alex, a sales rep, and Morgan, an SVP at ACME Hammers. They explore the need for a unified contact center solution that integrates Salesforce and Zendesk, supports omnichannel communication, and includes a chatbot for handling basic inquiries. Key goals include improving agent productivity, customer satisfaction, and ensuring compliance with GDPR and CCPA regulations.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
35962025-11-25 08:48:48AI1764089321321cr6v0cal9{"PalomarrAISearchID":"AI1764089321321cr6v0cal9","categoryName":"Africa and Middle East","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in Africa and Middle East. I need an outbound contact center, neutral English, sales","PID":"v8nzz4","APIBody":"","intent":"find","category":"v8nzz4","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in Africa and Middle East. I need an outbound contact center, neutral English, sales","sid":"AI1764089321321cr6v0cal9","userID":"","AISummary":"I'm looking for BPO suppliers in Africa and Middle East. I need an outbound contact center, neutral English, sales","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
35972025-11-25 08:49:47u97a97n391874638068145594739{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for when my call center is having a natural disaster.","PalomarrAISearchID":"u97a97n3918746380681455947","sid":"u97a97n3918746380681455947","userID":39,"AISummary":"I need a voicebot for when my call center is having a natural disaster.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
35982025-11-25 08:49:47u97a97n391874638068145594739{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot for when my call center is having a natural disaster.","PalomarrAISearchID":"u97a97n3918746380681455947","sid":"u97a97n3918746380681455947","userID":39,"AISummary":"I need a voicebot for when my call center is having a natural disaster.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
35992025-11-25 09:05:4415z1179528957807o1397u826039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"15z1179528957807o1397u8260","sid":"15z1179528957807o1397u8260","userID":39,"AISummary":"This conversation falls under the customer service category. Alex, a sales rep, discusses with Morgan, an SVP at ACME Hammers, their current customer service setup using Salesforce and Zendesk. They aim to integrate a unified contact center solution with chatbot capabilities to enhance efficiency and customer satisfaction, particularly for English and Spanish inquiries. They plan to select a vendor in two months, focusing on compliance with GDPR and CCPA regulations.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36002025-11-25 09:05:4415z1179528957807o1397u826039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"15z1179528957807o1397u8260","sid":"15z1179528957807o1397u8260","userID":39,"AISummary":"This conversation falls under the customer service category. Alex, a sales rep, discusses with Morgan, an SVP at ACME Hammers, their current customer service setup using Salesforce and Zendesk. They aim to integrate a unified contact center solution with chatbot capabilities to enhance efficiency and customer satisfaction, particularly for English and Spanish inquiries. They plan to select a vendor in two months, focusing on compliance with GDPR and CCPA regulations.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36012025-11-25 09:05:4415z1179528957807o1397u826039{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Person 1 Alex Sales Rep Denver: Hey good afternoon Hows it going over there in sunny LA? Person 2 Morgan SVP ACME Hammers: Hey Alex Pretty good thanks. Yeah sunny as always just got back from the beach this morning. How about you? Hows the weather in Denver? Alex: You know typical Denver spring still a bit unpredictable. We actually got a light dusting of snow yesterday which is pretty wild for midMay. Morgan: Snow in May? Thats crazy I guess youve got to love those mountain winters. Ive always wanted to go snowboarding there. You must get some great slopes. Alex: Absolutely. I hit the slopes almost every weekend during winter cant get enough of it. Plus being right near the mountains is perfect. What about you do you spend a lot of time at the beach in LA? Morgan: Definitely. When Im not working I try to get out to the beach at least a couple times a week. Its the perfect way to unwind. Also Im big on baseball. Im a Dodgers fan through and through. Alex: NiCE Im a bit of a football guy myself go Broncos Hopefully we both get some wins this season. Morgan: Well see about that. Though I have to admit basketball is something I keep tabs on too. Lots of games coming up. Alex: Yeah playoff season gets intense. Well enough sports though fun to chat about it So thanks for taking the time today. Should we dive into your customer service setup and your goals for the new technology? Morgan: Absolutely lets get into it. So were ACME Hammers mediumsized manufacturer and distributor. We sell mainly through big box retailers like Lowes and Home Depot. Our customer service has been relying mostly on Salesforce for CRM and Zendesk for support tickets but were looking to upgrade. Alex: Got it. You mentioned Salesforce and Zendesk how integrated are those currently? Do your agents toggle between tools frequently? Morgan: Yeah right now theres a bit of back and forth. Our agents spend a lot of time moving between Salesforce for account details and Zendesk for case management. Its efficient enough but not seamless. It adds some friction and delays response times. Alex: Makes sense. So youre aiming to reduce that friction with a more unified platform? Morgan: Exactly. We want a contact center solution that can bring everything together phone chat and email support. Also a chatbot is a big priority for us. We get a high volume of basic inquiries about product specs warranties and order tracking. Automating those would free up the team to focus on more complex issues. Alex: Thats a smart approach. Chatbots can definitely drive efficiency and enhance customer experience for routine questions. Do you have any current selfservice tools in place or is this a new initiative? Morgan: We have some FAQ pages on our website but no automation yet. Customers have been requesting quicker answers especially outside business hours so expanding into chatbotenabled selfservice is critical. Alex: Understood. Regarding your contact center how many agents are we talking about? And do you have peak call times or seasonal spikes? Morgan: We have about 50 agents across phone and chat. Peak times tend to be during new product launches and the holiday season so scalability is important too. Alex: Great intel. How about language support? Given your wide retail distribution do you get many inquiries in multiple languages? Morgan: Yes mostly English and Spanish. So multilanguage support is a must for our chatbot and contact center. Alex: Got it. What about reporting and analytics any specific KPIs you want to track or pain points there? Morgan: We want granular visibility into case resolution times customer satisfaction scores and chatbot deflection rates. Currently our reports are piecemeal so a unified dashboard would be ideal. Alex: Makes sense. So to summarize youre seeking a combined contact center and chatbot platform integrating with Salesforce and Zendesk supporting English and Spanish that can handle omnichannel communication provide robust analytics and scale with seasonal demand? Morgan: Exactly right. And we want to implement something that improves agent productivity and customer satisfaction simultaneously. Alex: Fantastic. That aligns well with what we offer. Do you have a timeline in mind for this project? Morgan: Were aiming to select a vendor in the next two months and start onboarding shortly after. A launch within the next six months would be ideal. Alex: Perfect that gives us a clear runway. Any budgetary constraints or considerations? Morgan: We have a solid budget allocated but want to make sure it delivers value so pricing tied to capabilities and scalability will be key. Alex: Understood. Last question any unique compliance or security requirements we should keep in mind? Morgan: Yes our customers data must comply with GDPR and CCPA regulations so robust data privacy and security is a must. Alex: Thanks Morgan. This has been super helpful. Ill put together a tailored proposal that addresses your integration needs language support reporting compliance and timeline. Id also love to schedule a demo session for you and your team soon. Morgan: Sounds great Alex. I appreciate how thorough you are. Looking forward to seeing what you come up with. Alex: Likewise And hey if you ever want to swap baseball stories or try snowboarding in Denver let me know. Morgan: Deal Thanks again for your time. Talk soon. Alex: Talk soon. Have a great day on the beach Morgan: Will do. Take care ","PalomarrAISearchID":"15z1179528957807o1397u8260","sid":"15z1179528957807o1397u8260","userID":39,"AISummary":"This conversation falls under the customer service category. Alex, a sales rep, discusses with Morgan, an SVP at ACME Hammers, their current customer service setup using Salesforce and Zendesk. They aim to integrate a unified contact center solution with chatbot capabilities to enhance efficiency and customer satisfaction, particularly for English and Spanish inquiries. They plan to select a vendor in two months, focusing on compliance with GDPR and CCPA regulations.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36022025-11-25 09:08:22AI1764090495492t7458r2hq39{"PalomarrAISearchID":"AI1764090495492t7458r2hq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764090495492t7458r2hq","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36032025-11-25 09:08:22AI1764090495492t7458r2hq39{"PalomarrAISearchID":"AI1764090495492t7458r2hq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764090495492t7458r2hq","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36042025-11-25 09:08:22AI1764090495492t7458r2hq39{"PalomarrAISearchID":"AI1764090495492t7458r2hq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764090495492t7458r2hq","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36052025-11-25 09:24:50AI1764091486367yfcmvl2762{"PalomarrAISearchID":"AI1764091486367yfcmvl276","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764091486367yfcmvl276","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36062025-11-25 09:24:51AI1764091486367yfcmvl2762{"PalomarrAISearchID":"AI1764091486367yfcmvl276","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764091486367yfcmvl276","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36072025-11-25 10:00:25AI1764093621067m9clxl08o2{"PalomarrAISearchID":"AI1764093621067m9clxl08o","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764093621067m9clxl08o","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36082025-11-25 10:00:25AI1764093621067m9clxl08o2{"PalomarrAISearchID":"AI1764093621067m9clxl08o","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764093621067m9clxl08o","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36092025-11-25 10:17:47AI1764094663335mcphnq1jq2{"PalomarrAISearchID":"AI1764094663335mcphnq1jq","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764094663335mcphnq1jq","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36102025-11-25 10:17:47AI1764094663335mcphnq1jq2{"PalomarrAISearchID":"AI1764094663335mcphnq1jq","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764094663335mcphnq1jq","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36112025-11-25 10:45:1853d72864856633k367997157772{"PID":"iyw3m0","APIBody":"","ConcatRequirements":"I need IoT devices for my projec","sid":"53d72864856633k36799715777","userID":2,"AISummary":"I need IoT devices for my projec","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"53d72864856633k36799715777"}AI Search
36122025-11-25 10:45:4647340667382142e2522286k307510{"PID":"ks62y3","APIBody":"","ConcatRequirements":"VoIP","sid":"47340667382142e2522286k307","userID":510,"AISummary":"VoIP","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47340667382142e2522286k307"}AI Search
36132025-11-25 10:45:4647340667382142e2522286k307510{"PID":"ks62y3","APIBody":"","ConcatRequirements":"VoIP","sid":"47340667382142e2522286k307","userID":510,"AISummary":"VoIP","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"47340667382142e2522286k307"}AI Search
36142025-11-25 10:56:10e19925779218d9557839595853{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a POS provider that is Adaptable in working with my call center to identify which one of my restaruants to apply a pick up order to and Switch in between accounts to process order to the right location","PalomarrAISearchID":"e19925779218d9557839595853","sid":"e19925779218d9557839595853","userID":"","AISummary":"The user seeks a POS provider that can adaptively integrate with their call center, enabling the identification of which restaurant to assign pickup orders to and facilitating account switching for processing orders to the correct location. This falls under the category of customer support and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36152025-11-25 10:56:10e19925779218d9557839595853{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a POS provider that is Adaptable in working with my call center to identify which one of my restaruants to apply a pick up order to and Switch in between accounts to process order to the right location","PalomarrAISearchID":"e19925779218d9557839595853","sid":"e19925779218d9557839595853","userID":"","AISummary":"The user seeks a POS provider that can adaptively integrate with their call center, enabling the identification of which restaurant to assign pickup orders to and facilitating account switching for processing orders to the correct location. This falls under the category of customer support and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36162025-11-25 10:56:10e19925779218d9557839595853{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a POS provider that is Adaptable in working with my call center to identify which one of my restaruants to apply a pick up order to and Switch in between accounts to process order to the right location","PalomarrAISearchID":"e19925779218d9557839595853","sid":"e19925779218d9557839595853","userID":"","AISummary":"The user seeks a POS provider that can adaptively integrate with their call center, enabling the identification of which restaurant to assign pickup orders to and facilitating account switching for processing orders to the correct location. This falls under the category of customer support and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36172025-11-25 10:58:087x4772999f0123816140802345{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a POS provider that is Adaptable in working with my call center to identify which one of my restaruants to apply a pick up order to and Switch in between accounts to process order to the right location. I am currently using Toast. I am looking to replace Toast","PalomarrAISearchID":"7x4772999f0123816140802345","sid":"7x4772999f0123816140802345","userID":"","AISummary":"The user is seeking a POS provider that can integrate with their call center to manage pickup orders effectively across multiple restaurant locations, allowing for account switching. They are currently using Toast and are looking to replace it. This request falls under the category of customer support and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36182025-11-25 10:58:087x4772999f0123816140802345{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a POS provider that is Adaptable in working with my call center to identify which one of my restaruants to apply a pick up order to and Switch in between accounts to process order to the right location. I am currently using Toast. I am looking to replace Toast","PalomarrAISearchID":"7x4772999f0123816140802345","sid":"7x4772999f0123816140802345","userID":"","AISummary":"The user is seeking a POS provider that can integrate with their call center to manage pickup orders effectively across multiple restaurant locations, allowing for account switching. They are currently using Toast and are looking to replace it. This request falls under the category of customer support and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36192025-11-25 10:58:087x4772999f0123816140802345{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a POS provider that is Adaptable in working with my call center to identify which one of my restaruants to apply a pick up order to and Switch in between accounts to process order to the right location. I am currently using Toast. I am looking to replace Toast","PalomarrAISearchID":"7x4772999f0123816140802345","sid":"7x4772999f0123816140802345","userID":"","AISummary":"The user is seeking a POS provider that can integrate with their call center to manage pickup orders effectively across multiple restaurant locations, allowing for account switching. They are currently using Toast and are looking to replace it. This request falls under the category of customer support and contact center solutions.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36202025-11-25 11:03:16AI1764097392410tzxpar1me155{"PalomarrAISearchID":"AI1764097392410tzxpar1me","categoryName":"Benchmarking","verticalName":"Customer Experience","userInput":"I'm looking for a Benchmarking supplier in Customer Experience.","PID":"lnduhh","APIBody":"","intent":"find","category":"Benchmarking","vertical":"CX","ConcatRequirements":"I'm looking for a Benchmarking supplier in Customer Experience.","sid":"AI1764097392410tzxpar1me","userID":155,"AISummary":"I'm looking for a Benchmarking supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36212025-11-25 11:05:21AI17640975182169x1loaa7o155{"PalomarrAISearchID":"AI17640975182169x1loaa7o","categoryName":"PCI","verticalName":"Customer Experience","userInput":"I'm looking for a PCI supplier in Customer Experience.","PID":"we6ipf","APIBody":"","intent":"find","category":"PCI","vertical":"CX","ConcatRequirements":"I'm looking for a PCI supplier in Customer Experience.","sid":"AI17640975182169x1loaa7o","userID":155,"AISummary":"I'm looking for a PCI supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36222025-11-25 11:11:44AI1764097900699xtmjcszfe39{"PalomarrAISearchID":"AI1764097900699xtmjcszfe","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764097900699xtmjcszfe","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36232025-11-25 11:11:44AI1764097900699xtmjcszfe39{"PalomarrAISearchID":"AI1764097900699xtmjcszfe","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764097900699xtmjcszfe","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36242025-11-25 11:11:44AI1764097900699xtmjcszfe39{"PalomarrAISearchID":"AI1764097900699xtmjcszfe","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1764097900699xtmjcszfe","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36252025-11-25 11:12:46AI17640979609709e4gkhzna39{"PalomarrAISearchID":"AI17640979609709e4gkhzna","categoryName":"Professional Services","verticalName":"Customer Experience","userInput":"I'm looking for a Professional Services supplier in Customer Experience.","PID":"t3ypnj","APIBody":"","intent":"find","category":"Professional Services","vertical":"CX","ConcatRequirements":"I'm looking for a Professional Services supplier in Customer Experience.","sid":"AI17640979609709e4gkhzna","userID":39,"AISummary":"I'm looking for a Professional Services supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36262025-11-25 11:22:35680434945i67922q175167177039{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"I need a automated quality monitorying tool","PalomarrAISearchID":"680434945i67922q1751671770","sid":"680434945i67922q1751671770","userID":39,"AISummary":"I need a automated quality monitorying tool","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Quality Monitoring","verticalName":"Business Software"}AI_Solution_Button
36272025-11-25 11:33:49AI1764099212526czw6kkj79328{"PalomarrAISearchID":"AI1764099212526czw6kkj79","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. show me all the suppliers","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. show me all the suppliers","sid":"AI1764099212526czw6kkj79","userID":328,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. show me all the suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36282025-11-25 11:33:49AI1764099212526czw6kkj79328{"PalomarrAISearchID":"AI1764099212526czw6kkj79","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. show me all the suppliers","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. show me all the suppliers","sid":"AI1764099212526czw6kkj79","userID":328,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. show me all the suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36292025-11-25 11:39:3072732443g05o95861910187906328{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"i am looking for AI agent assist","sid":"72732443g05o95861910187906","userID":328,"AISummary":"i am looking for AI agent assist","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"72732443g05o95861910187906"}AI Search
36302025-11-25 11:39:3072732443g05o95861910187906328{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"i am looking for AI agent assist","sid":"72732443g05o95861910187906","userID":328,"AISummary":"i am looking for AI agent assist","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"72732443g05o95861910187906"}AI Search
36312025-11-25 12:50:21AI17641038170922qcxai4w52{"PalomarrAISearchID":"AI17641038170922qcxai4w5","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17641038170922qcxai4w5","userID":2,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36322025-11-25 12:50:21AI17641038170922qcxai4w52{"PalomarrAISearchID":"AI17641038170922qcxai4w5","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17641038170922qcxai4w5","userID":2,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36332025-11-25 12:50:50AI1764103845692yxcdhgwmz2{"PalomarrAISearchID":"AI1764103845692yxcdhgwmz","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1764103845692yxcdhgwmz","userID":2,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36342025-11-25 12:50:50AI1764103845692yxcdhgwmz2{"PalomarrAISearchID":"AI1764103845692yxcdhgwmz","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1764103845692yxcdhgwmz","userID":2,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36352025-11-25 12:51:24AI1764103877391aiyvy5aho2{"PalomarrAISearchID":"AI1764103877391aiyvy5aho","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1764103877391aiyvy5aho","userID":2,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36362025-11-25 12:51:24AI1764103877391aiyvy5aho2{"PalomarrAISearchID":"AI1764103877391aiyvy5aho","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1764103877391aiyvy5aho","userID":2,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36372025-11-25 12:52:19AI1764103930890z207p0qd32{"PalomarrAISearchID":"AI1764103930890z207p0qd3","categoryName":"Quality Monitoring Automated","verticalName":"Customer Experience","userInput":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","PID":"uh1uvl","APIBody":"","intent":"find","category":"Quality Monitoring Automated","vertical":"CX","ConcatRequirements":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","sid":"AI1764103930890z207p0qd3","userID":2,"AISummary":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36382025-11-25 12:53:16AI1764103986792qu1vdhwl7{"PalomarrAISearchID":"AI1764103986792qu1vdhwl7","categoryName":"Quality Monitoring Automated","verticalName":"Customer Experience","userInput":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","PID":"uh1uvl","APIBody":"","intent":"find","category":"Quality Monitoring Automated","vertical":"CX","ConcatRequirements":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","sid":"AI1764103986792qu1vdhwl7","userID":"","AISummary":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36392025-11-25 12:54:03AI1764104038829c6asv9zig{"PalomarrAISearchID":"AI1764104038829c6asv9zig","categoryName":"Quality Monitoring Automated","verticalName":"Customer Experience","userInput":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","PID":"uh1uvl","APIBody":"","intent":"find","category":"Quality Monitoring Automated","vertical":"CX","ConcatRequirements":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","sid":"AI1764104038829c6asv9zig","userID":"","AISummary":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36402025-11-25 12:57:29AI1764104245374m74k18raa39{"PalomarrAISearchID":"AI1764104245374m74k18raa","categoryName":"Quality Monitoring Automated","verticalName":"Customer Experience","userInput":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","PID":"uh1uvl","APIBody":"","intent":"find","category":"Quality Monitoring Automated","vertical":"CX","ConcatRequirements":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","sid":"AI1764104245374m74k18raa","userID":39,"AISummary":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36412025-11-25 12:59:39AI17641043723005lphash05{"PalomarrAISearchID":"AI17641043723005lphash05","categoryName":"Quality Monitoring Automated","verticalName":"Customer Experience","userInput":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","PID":"uh1uvl","APIBody":"","intent":"find","category":"Quality Monitoring Automated","vertical":"CX","ConcatRequirements":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","sid":"AI17641043723005lphash05","userID":"","AISummary":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36422025-11-25 15:26:49AI1764113204451b9ij5511w39{"PalomarrAISearchID":"AI1764113204451b9ij5511w","categoryName":"Quality Monitoring Automated","verticalName":"Customer Experience","userInput":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","PID":"uh1uvl","APIBody":"","intent":"find","category":"Quality Monitoring Automated","vertical":"CX","ConcatRequirements":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","sid":"AI1764113204451b9ij5511w","userID":39,"AISummary":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36432025-11-26 12:05:49AI1764187544073dg2xcphil{"PalomarrAISearchID":"AI1764187544073dg2xcphil","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1764187544073dg2xcphil","userID":"","AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36442025-12-01 19:41:28AI17646468837923gtc5qrdq{"PalomarrAISearchID":"AI17646468837923gtc5qrdq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17646468837923gtc5qrdq","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36452025-12-01 19:41:28AI17646468837923gtc5qrdq{"PalomarrAISearchID":"AI17646468837923gtc5qrdq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17646468837923gtc5qrdq","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36462025-12-01 19:41:28AI17646468837923gtc5qrdq{"PalomarrAISearchID":"AI17646468837923gtc5qrdq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17646468837923gtc5qrdq","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36472025-12-02 01:19:02AI1764667138142l6w7hio62{"PalomarrAISearchID":"AI1764667138142l6w7hio62","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience. Ai agents for voice calls with customers","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience. Ai agents for voice calls with customers","sid":"AI1764667138142l6w7hio62","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience. Ai agents for voice calls with customers","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36482025-12-02 01:19:02AI1764667138142l6w7hio62{"PalomarrAISearchID":"AI1764667138142l6w7hio62","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience. Ai agents for voice calls with customers","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience. Ai agents for voice calls with customers","sid":"AI1764667138142l6w7hio62","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience. Ai agents for voice calls with customers","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36492025-12-02 06:55:49AI1764687346142qi8n8oq1y{"PalomarrAISearchID":"AI1764687346142qi8n8oq1y","categoryName":"North America","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in North America. accenture","PID":"q0wtcf","APIBody":"","intent":"find","category":"q0wtcf","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in North America. accenture","sid":"AI1764687346142qi8n8oq1y","userID":"","AISummary":"I'm looking for BPO suppliers in North America. accenture","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36502025-12-02 07:05:37AI1764687933509t0otl1jx9{"PalomarrAISearchID":"AI1764687933509t0otl1jx9","categoryName":"Europe","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in Europe.","PID":"43vwmc","APIBody":"","intent":"find","category":"43vwmc","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in Europe.","sid":"AI1764687933509t0otl1jx9","userID":"","AISummary":"I'm looking for BPO suppliers in Europe.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36512025-12-02 09:53:26AI1764698002256l00bs7hke{"PalomarrAISearchID":"AI1764698002256l00bs7hke","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","sid":"AI1764698002256l00bs7hke","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36522025-12-02 09:53:26AI1764698002256l00bs7hke{"PalomarrAISearchID":"AI1764698002256l00bs7hke","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","sid":"AI1764698002256l00bs7hke","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36532025-12-02 09:53:26AI1764698002256l00bs7hke{"PalomarrAISearchID":"AI1764698002256l00bs7hke","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","sid":"AI1764698002256l00bs7hke","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36542025-12-02 10:38:27AI1764700701919qwf7ee2x2{"PalomarrAISearchID":"AI1764700701919qwf7ee2x2","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764700701919qwf7ee2x2","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36552025-12-02 10:38:27AI1764700701919qwf7ee2x2{"PalomarrAISearchID":"AI1764700701919qwf7ee2x2","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1764700701919qwf7ee2x2","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36562025-12-02 10:39:40AI176470077649267d2ckq94{"PalomarrAISearchID":"AI176470077649267d2ckq94","categoryName":"Social Chat","verticalName":"Customer Experience","userInput":"I'm looking for a Social Chat supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Digital and Social","vertical":"CX","ConcatRequirements":"I'm looking for a Social Chat supplier in Customer Experience.","sid":"AI176470077649267d2ckq94","userID":"","AISummary":"I'm looking for a Social Chat supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36572025-12-02 10:39:40AI176470077649267d2ckq94{"PalomarrAISearchID":"AI176470077649267d2ckq94","categoryName":"Social Chat","verticalName":"Customer Experience","userInput":"I'm looking for a Social Chat supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Digital and Social","vertical":"CX","ConcatRequirements":"I'm looking for a Social Chat supplier in Customer Experience.","sid":"AI176470077649267d2ckq94","userID":"","AISummary":"I'm looking for a Social Chat supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36582025-12-03 11:15:12yy78888y471742977310242945{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Looking for a chatbot","sid":"yy78888y471742977310242945","userID":"","AISummary":"Looking for a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"yy78888y471742977310242945"}AI Search
36592025-12-03 11:15:12yy78888y471742977310242945{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Looking for a chatbot","sid":"yy78888y471742977310242945","userID":"","AISummary":"Looking for a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"yy78888y471742977310242945"}AI Search
36602025-12-03 11:20:44AI1764789640800y3stqoft739{"PalomarrAISearchID":"AI1764789640800y3stqoft7","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","sid":"AI1764789640800y3stqoft7","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36612025-12-03 11:20:44AI1764789640800y3stqoft739{"PalomarrAISearchID":"AI1764789640800y3stqoft7","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","sid":"AI1764789640800y3stqoft7","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36622025-12-03 11:20:44AI1764789640800y3stqoft739{"PalomarrAISearchID":"AI1764789640800y3stqoft7","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","sid":"AI1764789640800y3stqoft7","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need a contact center tool for my 200 agents in Toronto.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36632025-12-03 11:47:085j78160835m3476n8951364858561{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need to get all of my data together to then be able to migrate to a CX platform with agentic ai","PalomarrAISearchID":"5j78160835m3476n8951364858","sid":"5j78160835m3476n8951364858","userID":561,"AISummary":"I need to get all of my data together to then be able to migrate to a CX platform with agentic ai","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CRM","verticalName":"Business Software"}AI_Solution_Button
36642025-12-03 11:47:085j78160835m3476n8951364858561{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need to get all of my data together to then be able to migrate to a CX platform with agentic ai","PalomarrAISearchID":"5j78160835m3476n8951364858","sid":"5j78160835m3476n8951364858","userID":561,"AISummary":"I need to get all of my data together to then be able to migrate to a CX platform with agentic ai","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CRM","verticalName":"Business Software"}AI_Solution_Button
36652025-12-03 11:52:1819994h7270867x54p298700950561{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I have 400 agents, I am based out of Quebec but I have offices accross north america, i will need telco services as well as Cx, I want a platform that is easy to use, has NiCE AI features and understands that my 400 agents are spreadout throughout multiple locations not just one big data center. It's important to have Data residency in canada","PalomarrAISearchID":"19994h7270867x54p298700950","sid":"19994h7270867x54p298700950","userID":561,"AISummary":"The user has 400 agents based in Quebec with offices across North America. They require telecom services and customer experience solutions, seeking a user-friendly platform with NiCE AI features. They emphasize the need for data residency in Canada and the ability to support agents spread across multiple locations rather than a single data center. This falls under the categories of contact center, CX AI, and telecommunications.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CX AI","verticalName":"Business Software"}AI_Solution_Button
36662025-12-03 11:52:1919994h7270867x54p298700950561{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I have 400 agents, I am based out of Quebec but I have offices accross north america, i will need telco services as well as Cx, I want a platform that is easy to use, has NiCE AI features and understands that my 400 agents are spreadout throughout multiple locations not just one big data center. It's important to have Data residency in canada","PalomarrAISearchID":"19994h7270867x54p298700950","sid":"19994h7270867x54p298700950","userID":561,"AISummary":"The user has 400 agents based in Quebec with offices across North America. They require telecom services and customer experience solutions, seeking a user-friendly platform with NiCE AI features. They emphasize the need for data residency in Canada and the ability to support agents spread across multiple locations rather than a single data center. This falls under the categories of contact center, CX AI, and telecommunications.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CX AI","verticalName":"Business Software"}AI_Solution_Button
36672025-12-03 11:52:40AI1764791521882ujseh96m939{"PalomarrAISearchID":"AI1764791521882ujseh96m9","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience. I need it to work with Five9. It is for 500 agents","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience. I need it to work with Five9. It is for 500 agents","sid":"AI1764791521882ujseh96m9","userID":39,"AISummary":"I'm looking for a WFM supplier in Customer Experience. I need it to work with Five9. It is for 500 agents","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36682025-12-03 12:01:570888q598550k512a7459233767561{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I have 400 agents and am looking into a new CX platform. I want Canadian data residency and ease of use for my agents as well as AI features","PalomarrAISearchID":"0888q598550k512a7459233767","sid":"0888q598550k512a7459233767","userID":561,"AISummary":"The user is exploring a new customer experience (CX) platform for 400 agents, prioritizing Canadian data residency, ease of use for agents, and AI features.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36692025-12-03 12:01:570888q598550k512a7459233767561{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I have 400 agents and am looking into a new CX platform. I want Canadian data residency and ease of use for my agents as well as AI features","PalomarrAISearchID":"0888q598550k512a7459233767","sid":"0888q598550k512a7459233767","userID":561,"AISummary":"The user is exploring a new customer experience (CX) platform for 400 agents, prioritizing Canadian data residency, ease of use for agents, and AI features.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36702025-12-03 12:01:570888q598550k512a7459233767561{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I have 400 agents and am looking into a new CX platform. I want Canadian data residency and ease of use for my agents as well as AI features","PalomarrAISearchID":"0888q598550k512a7459233767","sid":"0888q598550k512a7459233767","userID":561,"AISummary":"The user is exploring a new customer experience (CX) platform for 400 agents, prioritizing Canadian data residency, ease of use for agents, and AI features.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
36712025-12-03 12:46:3759358158058205i98525j5153h396{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CX platform","sid":"59358158058205i98525j5153h","userID":396,"AISummary":"Looking for a CX platform","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"59358158058205i98525j5153h"}AI Search
36722025-12-03 12:46:3759358158058205i98525j5153h396{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CX platform","sid":"59358158058205i98525j5153h","userID":396,"AISummary":"Looking for a CX platform","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"59358158058205i98525j5153h"}AI Search
36732025-12-03 12:46:3759358158058205i98525j5153h396{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CX platform","sid":"59358158058205i98525j5153h","userID":396,"AISummary":"Looking for a CX platform","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"59358158058205i98525j5153h"}AI Search
36742025-12-03 12:49:334m6762s422093w194820188345396{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CX platform, I have 4000 agents","sid":"4m6762s422093w194820188345","userID":396,"AISummary":"Looking for a CX platform, I have 4000 agents","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4m6762s422093w194820188345"}AI Search
36752025-12-03 12:49:334m6762s422093w194820188345396{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CX platform, I have 4000 agents","sid":"4m6762s422093w194820188345","userID":396,"AISummary":"Looking for a CX platform, I have 4000 agents","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4m6762s422093w194820188345"}AI Search
36762025-12-03 12:49:334m6762s422093w194820188345396{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Looking for a CX platform, I have 4000 agents","sid":"4m6762s422093w194820188345","userID":396,"AISummary":"Looking for a CX platform, I have 4000 agents","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4m6762s422093w194820188345"}AI Search
36772025-12-04 04:24:39075509764o014898f9787559z8{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"looking for products similar to AWS Connect or Twillio for a small businesses contact center.","sid":"075509764o014898f9787559z8","userID":"","AISummary":"looking for products similar to AWS Connect or Twillio for a small businesses contact center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"075509764o014898f9787559z8"}AI Search
36782025-12-04 04:24:39075509764o014898f9787559z8{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"looking for products similar to AWS Connect or Twillio for a small businesses contact center.","sid":"075509764o014898f9787559z8","userID":"","AISummary":"looking for products similar to AWS Connect or Twillio for a small businesses contact center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"075509764o014898f9787559z8"}AI Search
36792025-12-04 04:24:39075509764o014898f9787559z8{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"looking for products similar to AWS Connect or Twillio for a small businesses contact center.","sid":"075509764o014898f9787559z8","userID":"","AISummary":"looking for products similar to AWS Connect or Twillio for a small businesses contact center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"075509764o014898f9787559z8"}AI Search
36802025-12-04 06:32:141wj09797279323980280452681396{"PID":"ys73uz","APIBody":"","ConcatRequirements":"UCaaS","sid":"1wj09797279323980280452681","userID":396,"AISummary":"UCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1wj09797279323980280452681"}AI Search
36812025-12-04 06:33:360151172s7f6479195u42503819396{"PID":"ys73uz","APIBody":"","ConcatRequirements":"UCaaS in teams","sid":"0151172s7f6479195u42503819","userID":396,"AISummary":"UCaaS in teams","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0151172s7f6479195u42503819"}AI Search
36822025-12-04 06:37:543209600945a822345734h76545396{"PID":"2xv732","APIBody":"","ConcatRequirements":"Connectivity DIA","sid":"3209600945a822345734h76545","userID":396,"AISummary":"Connectivity DIA","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3209600945a822345734h76545"}AI Search
36832025-12-04 09:47:55239493a214512033f29s1710902{"PID":"8pmlia","APIBody":"","ConcatRequirements":"I need a BPO supplier","sid":"239493a214512033f29s171090","userID":2,"AISummary":"I need a BPO supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"239493a214512033f29s171090"}AI Search
36842025-12-04 14:15:11AI1764886507312yertcr2cm2{"PalomarrAISearchID":"AI1764886507312yertcr2cm","categoryName":"VoIP and Network with Security","verticalName":"Network","userInput":"I'm looking for a VoIP and Network with Security supplier in Network. I need DDoS protection","PID":"ks62y3","APIBody":"","intent":"find","category":"VoIP and Network with Security","vertical":"NW","ConcatRequirements":"I'm looking for a VoIP and Network with Security supplier in Network. I need DDoS protection","sid":"AI1764886507312yertcr2cm","userID":2,"AISummary":"I'm looking for a VoIP and Network with Security supplier in Network. I need DDoS protection","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36852025-12-04 14:15:11AI1764886507312yertcr2cm2{"PalomarrAISearchID":"AI1764886507312yertcr2cm","categoryName":"VoIP and Network with Security","verticalName":"Network","userInput":"I'm looking for a VoIP and Network with Security supplier in Network. I need DDoS protection","PID":"ks62y3","APIBody":"","intent":"find","category":"VoIP and Network with Security","vertical":"NW","ConcatRequirements":"I'm looking for a VoIP and Network with Security supplier in Network. I need DDoS protection","sid":"AI1764886507312yertcr2cm","userID":2,"AISummary":"I'm looking for a VoIP and Network with Security supplier in Network. I need DDoS protection","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36862025-12-04 15:44:34AI17648918692330m8p45zkv155{"PalomarrAISearchID":"AI17648918692330m8p45zkv","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17648918692330m8p45zkv","userID":155,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36872025-12-04 15:44:34AI17648918692330m8p45zkv155{"PalomarrAISearchID":"AI17648918692330m8p45zkv","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17648918692330m8p45zkv","userID":155,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36882025-12-04 15:44:34AI17648918692330m8p45zkv155{"PalomarrAISearchID":"AI17648918692330m8p45zkv","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17648918692330m8p45zkv","userID":155,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
36892025-12-04 15:47:299n7837811051u364v526882101155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","sid":"9n7837811051u364v526882101","userID":155,"AISummary":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","AIIntents":"replace","Source":"AI Search - Replace","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"9n7837811051u364v526882101"}AI Search - Replace
36902025-12-04 15:47:299n7837811051u364v526882101155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","sid":"9n7837811051u364v526882101","userID":155,"AISummary":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","AIIntents":"replace","Source":"AI Search - Replace","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"9n7837811051u364v526882101"}AI Search - Replace
36912025-12-04 15:47:299n7837811051u364v526882101155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","sid":"9n7837811051u364v526882101","userID":155,"AISummary":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","AIIntents":"replace","Source":"AI Search - Replace","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"9n7837811051u364v526882101"}AI Search - Replace
36922025-12-04 15:47:299n7837811051u364v526882101155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","sid":"9n7837811051u364v526882101","userID":155,"AISummary":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","AIIntents":"replace","Source":"AI Search - Replace","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"9n7837811051u364v526882101"}AI Search - Replace
36932025-12-04 15:47:299n7837811051u364v526882101155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","sid":"9n7837811051u364v526882101","userID":155,"AISummary":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","AIIntents":"replace","Source":"AI Search - Replace","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"9n7837811051u364v526882101"}AI Search - Replace
36942025-12-04 15:47:299n7837811051u364v526882101155{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","sid":"9n7837811051u364v526882101","userID":155,"AISummary":"I need to replace my tool, I use Salesforce and I have 150 agents in my contact center, I was the CCaaS tool to have lots of AI","AIIntents":"replace","Source":"AI Search - Replace","SupplierSIDs":"ov1j5v","PalomarrAISearchID":"9n7837811051u364v526882101"}AI Search - Replace
36952025-12-04 15:53:30386534141827907627y7236v69155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a ticketing solution","sid":"386534141827907627y7236v69","userID":155,"AISummary":"I want a ticketing solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"386534141827907627y7236v69"}AI Search
36962025-12-04 15:53:30386534141827907627y7236v69155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a ticketing solution","sid":"386534141827907627y7236v69","userID":155,"AISummary":"I want a ticketing solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"386534141827907627y7236v69"}AI Search
36972025-12-04 15:54:236301549190x638f45078687312155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a ticketing solution","sid":"6301549190x638f45078687312","userID":155,"AISummary":"I want a ticketing solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6301549190x638f45078687312"}AI Search
36982025-12-04 15:54:236301549190x638f45078687312155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I want a ticketing solution","sid":"6301549190x638f45078687312","userID":155,"AISummary":"I want a ticketing solution","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6301549190x638f45078687312"}AI Search
36992025-12-04 22:44:15g30454782p35507604328q8103{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center platform","sid":"g30454782p35507604328q8103","userID":"","AISummary":"contact center platform","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"g30454782p35507604328q8103"}AI Search
37002025-12-04 22:44:15g30454782p35507604328q8103{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center platform","sid":"g30454782p35507604328q8103","userID":"","AISummary":"contact center platform","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"g30454782p35507604328q8103"}AI Search
37012025-12-04 22:44:15g30454782p35507604328q8103{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center platform","sid":"g30454782p35507604328q8103","userID":"","AISummary":"contact center platform","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"g30454782p35507604328q8103"}AI Search
37022025-12-04 22:47:3401140642t791x6t23559359666{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"ticketing","sid":"01140642t791x6t23559359666","userID":"","AISummary":"ticketing","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"01140642t791x6t23559359666"}AI Search
37032025-12-04 22:47:3401140642t791x6t23559359666{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"ticketing","sid":"01140642t791x6t23559359666","userID":"","AISummary":"ticketing","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"01140642t791x6t23559359666"}AI Search
37042025-12-04 23:02:49798j6025364457310396v11247{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"CRM","sid":"798j6025364457310396v11247","userID":"","AISummary":"CRM","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"798j6025364457310396v11247"}AI Search
37052025-12-04 23:02:49798j6025364457310396v11247{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"CRM","sid":"798j6025364457310396v11247","userID":"","AISummary":"CRM","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"798j6025364457310396v11247"}AI Search
37062025-12-04 23:04:264083t4160061a1031c26652399{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"contact center ticketing","sid":"4083t4160061a1031c26652399","userID":"","AISummary":"contact center ticketing","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4083t4160061a1031c26652399"}AI Search
37072025-12-04 23:04:264083t4160061a1031c26652399{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"contact center ticketing","sid":"4083t4160061a1031c26652399","userID":"","AISummary":"contact center ticketing","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4083t4160061a1031c26652399"}AI Search
37082025-12-04 23:04:47b9p8h120224604164386697469{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"b9p8h120224604164386697469","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b9p8h120224604164386697469"}AI Search
37092025-12-04 23:04:47b9p8h120224604164386697469{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"b9p8h120224604164386697469","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b9p8h120224604164386697469"}AI Search
37102025-12-04 23:04:47b9p8h120224604164386697469{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact center","sid":"b9p8h120224604164386697469","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"b9p8h120224604164386697469"}AI Search
37112025-12-04 23:32:236968414b096177092310m5s282{"PID":"4alktu","APIBody":"","ConcatRequirements":"Social media","sid":"6968414b096177092310m5s282","userID":"","AISummary":"Social media","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6968414b096177092310m5s282"}AI Search
37122025-12-04 23:32:236968414b096177092310m5s282{"PID":"4alktu","APIBody":"","ConcatRequirements":"Social media","sid":"6968414b096177092310m5s282","userID":"","AISummary":"Social media","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6968414b096177092310m5s282"}AI Search
37132025-12-08 02:56:307895z35729671104u034315706{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact centre","sid":"7895z35729671104u034315706","userID":"","AISummary":"contact centre","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7895z35729671104u034315706"}AI Search
37142025-12-08 02:56:307895z35729671104u034315706{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact centre","sid":"7895z35729671104u034315706","userID":"","AISummary":"contact centre","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7895z35729671104u034315706"}AI Search
37152025-12-08 02:56:307895z35729671104u034315706{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"contact centre","sid":"7895z35729671104u034315706","userID":"","AISummary":"contact centre","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7895z35729671104u034315706"}AI Search
37162025-12-08 02:57:27799a910231309i352804201848{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"customer experience","sid":"799a910231309i352804201848","userID":"","AISummary":"customer experience","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"799a910231309i352804201848"}AI Search
37172025-12-08 02:57:27799a910231309i352804201848{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"customer experience","sid":"799a910231309i352804201848","userID":"","AISummary":"customer experience","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"799a910231309i352804201848"}AI Search
37182025-12-08 02:57:27799a910231309i352804201848{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"customer experience","sid":"799a910231309i352804201848","userID":"","AISummary":"customer experience","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"799a910231309i352804201848"}AI Search
37192025-12-08 10:34:088430209636380511q80404096p{"PID":"2f8j49","APIBody":"","ConcatRequirements":"Seeking ways to increase productivity in hardware provisioning for new hires","PalomarrAISearchID":"8430209636380511q80404096p","sid":"8430209636380511q80404096p","userID":"","AISummary":"Seeking ways to increase productivity in hardware provisioning for new hires","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"DaaS","verticalName":"Business Software"}AI_Solution_Button
37202025-12-08 11:04:58976949938642211400l00300p92{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"976949938642211400l00300p9","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"976949938642211400l00300p9"}AI Search
37212025-12-08 11:04:58976949938642211400l00300p92{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"976949938642211400l00300p9","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"976949938642211400l00300p9"}AI Search
37222025-12-08 11:05:5410005e55u9042258k131281226{"PID":"08j76v","APIBody":"","ConcatRequirements":"I need a software asset management tool help optimize my costs.","PalomarrAISearchID":"10005e55u9042258k131281226","sid":"10005e55u9042258k131281226","userID":"","AISummary":"I need a software asset management tool help optimize my costs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"TEM","verticalName":"Business Software"}AI_Solution_Button
37232025-12-08 11:05:5510005e55u9042258k131281226{"PID":"08j76v","APIBody":"","ConcatRequirements":"I need a software asset management tool help optimize my costs.","PalomarrAISearchID":"10005e55u9042258k131281226","sid":"10005e55u9042258k131281226","userID":"","AISummary":"I need a software asset management tool help optimize my costs.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"TEM","verticalName":"Business Software"}AI_Solution_Button
37242025-12-08 11:16:3167105248031s1671h427994711{"PID":"73vg02","APIBody":"","ConcatRequirements":"I'm looking for application security testing","sid":"67105248031s1671h427994711","userID":"","AISummary":"I'm looking for application security testing","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"67105248031s1671h427994711"}AI Search
37252025-12-08 11:17:33t492b77209890743364q159857{"PID":"jc1eni","APIBody":"","ConcatRequirements":"I want a network firewall","sid":"t492b77209890743364q159857","userID":"","AISummary":"I want a network firewall","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"t492b77209890743364q159857"}AI Search
37262025-12-08 11:35:03AI1765222499085zku4q7gnc{"PalomarrAISearchID":"AI1765222499085zku4q7gnc","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1765222499085zku4q7gnc","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37272025-12-08 11:35:03AI1765222499085zku4q7gnc{"PalomarrAISearchID":"AI1765222499085zku4q7gnc","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1765222499085zku4q7gnc","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37282025-12-08 11:35:03AI1765222499085zku4q7gnc{"PalomarrAISearchID":"AI1765222499085zku4q7gnc","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1765222499085zku4q7gnc","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37292025-12-08 12:04:56AI17652242907510v48fw19a{"PalomarrAISearchID":"AI17652242907510v48fw19a","categoryName":"Sales Lead Gen","verticalName":"Customer Experience","userInput":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","PID":"b4sngq","APIBody":"","intent":"find","category":"Sales Lead Gen","vertical":"CX","ConcatRequirements":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","sid":"AI17652242907510v48fw19a","userID":"","AISummary":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37302025-12-08 19:57:18s4914738h83953195418z19712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: \t•\tJason (SVP of Customer Service, Acme Hamer Co.) \t•\tJohn (Consultant) \t•\tJane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"s4914738h83953195418z19712","sid":"s4914738h83953195418z19712","userID":"","AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants to discuss finding a new BPO partner due to issues with their current provider, IBEX. Key challenges include high agent attrition and poor adaptability to changes like a new CRM. They seek a team of 5 agents and 1 Team Lead, operating from a physical office in South America, Latin America, or Canada, with a focus on customer service across multiple channels. They prefer a per-hour pricing model under $15, with a maximum of $16 for top-tier providers.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
37312025-12-08 19:57:18s4914738h83953195418z19712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: \t•\tJason (SVP of Customer Service, Acme Hamer Co.) \t•\tJohn (Consultant) \t•\tJane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"s4914738h83953195418z19712","sid":"s4914738h83953195418z19712","userID":"","AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants to discuss finding a new BPO partner due to issues with their current provider, IBEX. Key challenges include high agent attrition and poor adaptability to changes like a new CRM. They seek a team of 5 agents and 1 Team Lead, operating from a physical office in South America, Latin America, or Canada, with a focus on customer service across multiple channels. They prefer a per-hour pricing model under $15, with a maximum of $16 for top-tier providers.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
37322025-12-08 19:57:18s4914738h83953195418z19712{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Meeting Title: Acme Hamer Co. & BPO Consultants Discovery Call Date: August 29, 2025 Time: 9:00 AM - 10:00 AM PST Attendees: \t•\tJason (SVP of Customer Service, Acme Hamer Co.) \t•\tJohn (Consultant) \t•\tJane (Consultant) [00:00:15] Jane: Alright, looks like we’re all here. Jason, thanks so much for making the time today. John is on the line as well. [00:00:22] Jason: Morning, Jane. Hey, John. Glad we could connect. Friday mornings are usually my calm before the storm, so this is perfect. [00:00:31] John: Good morning, Jason. Thanks for having us. I was just noticing your background—is that Dodger Stadium? [00:00:40] Jason: (Chuckles) Sharp eye, John. It is. A picture from a couple of years ago, but it’s one of my favorite places in LA. You a baseball fan? [00:00:51] John: Big time. I’m a Giants fan, so don't hold it against me. But I have to admit, there's nothing like a game at Chavez Ravine. The atmosphere is electric. How are they looking this year? [00:01:10] Jason: You know, it’s been an interesting season. Some great moments, a few heartbreakers. We've got a solid shot if the bullpen can hold it together down the stretch. We took the kids to a game last month, and the energy was just incredible. [00:01:28] Jane: I'm more of a basketball person myself. Being in LA, it’s hard not to get swept up in the Lakers buzz, even during the offseason. The city just feels different when they're winning. [00:01:42] Jason: Oh, absolutely. The whole vibe shifts. It's funny how much sports are woven into the identity of this city. Between the Dodgers, Lakers, Rams, and the new soccer stadium, there's always something going on. It’s one of the best parts of living here. [00:02:15] John: Couldn't agree more. My wife and I were down there for a concert at the Hollywood Bowl in June and managed to catch a game. It's an amazing city. Anyway, we could probably talk LA sports all day, but I want to be respectful of your time. [00:02:35] Jason: (Laughs) No problem at all, but you’re right, let's dive in. [00:02:44] Jane: Perfect. Jason, just to set the stage, our goal today is really to understand your world. We want to hear about the challenges you're facing, what your ideal future state looks like, and all the specific requirements for a new partner. We’ll just ask a series of questions to build that picture. So, to kick things off, could you give us the high-level view? What prompted you to start looking for a new BPO partner? [00:03:15] Jason: Sure. Well, the short answer is, our current situation isn't sustainable. We've been with our provider, IBEX, for a few years now, and the partnership is really starting to show some deep cracks. It's impacting our customers and my internal team, and we've decided we need to make a change. [00:03:40] John: Thanks, Jason. Could you elaborate on those cracks? What are the biggest pain points you're experiencing with IBEX? [00:03:51] Jason: It really boils down to two key issues. First, and most critically, is attrition. It's just astronomical. I was looking at the roster this morning, and our most tenured agent on the project has only been with us since March of this year. [00:04:12] Jane: Wow, since March 2025. That's… less than six months. How does that constant turnover manifest in your day-to-day operations? [00:04:25] Jason: It's a constant cycle of training. We spend all this time and energy getting new agents up to speed, and just when they start becoming proficient, they're gone. It means our customers are often speaking with someone who is brand new, which leads to longer handle times, incorrect information, and just a poor overall customer experience. My internal training and quality assurance teams are completely burned out from constantly retraining a revolving door of agents. [00:05:01] John: That makes perfect sense. A treadmill of training is exhausting and inefficient. You mentioned a second key issue as well? [00:05:12] Jason: Yes, poor adaptability. Earlier this year, we migrated our entire CRM and ticketing system to Genesys. It was a major undertaking. We provided extensive training and documentation, but it took the IBEX team nearly 90 days to get comfortable with the new platform and processes. Ninety days. We saw our CSAT scores plummet during that period. We need a partner who is more agile and can handle change without a three-month-long dip in performance. [00:05:50] Jane: That’s a significant disruption. It sounds like stability and agility are two core pillars for what you're looking for next. To help us understand your timeline, when does your contract with IBEX conclude? [00:06:05] Jason: It runs through August 2026. So we have some time to find the right partner and execute a smooth transition. We don't want to be rushed. [00:06:18] John: That’s a healthy amount of lead time. It’s great you’re being so proactive. Have you had any preliminary conversations with other BPOs yet? [00:06:29] Jason: Just one, really. We had an introductory call with a company called FusionCX. They're based in Jamaica. It was fine, but we definitely want to explore a much wider range of options, which is why we engaged with you both. [00:06:48] Jane: Excellent, that gives us a great baseline. So, let’s pivot from the problems of today to the solution for tomorrow. Can you describe the team you're looking to build with this new partner? How many agents are you thinking of? [00:07:05] Jason: We currently have a team of six agents with IBEX. We want to start the new partnership with a dedicated team of five full-time agents plus one Team Lead. We feel that 5-to-1 ratio gives us the oversight and support the agents need to be successful. [00:07:27] John: Five agents and a Team Lead. Got it. And what's your target start date for this new team? [00:07:35] Jason: Ideally, we’d love to have them trained and taking calls in Q4 of this year, but we recognize that might be ambitious. We absolutely need to be live no later than the end of Q1 2026. [00:07:51] Jane: Okay, Q4 2025 to Q1 2026 launch. Now let's get into the specifics of the work itself. What services will this team be providing? What channels will they cover? [00:08:08] Jason: It’s a multi-channel environment. They'll be handling inbound phone calls, emails, web chats, and even SMS support. There's also an outbound component. [00:08:24] John: Can you break down those functions for us? What are the main queues or departments they'll be working in? [00:08:33] Jason: Absolutely. It’s essentially three buckets. The first is general Customer Service—handling all the typical inbound inquiries about our products, order status, troubleshooting, that sort of thing. The second bucket is Payment Reminders. This is an outbound function where agents will call customers whose accounts are between 3 and 29 days past due. It's a soft collections role, more of a customer service approach. [00:09:10] Jane: Okay, Customer Service and Payment Reminders. What’s the third bucket? [00:09:16] Jason: We call it Task Completion. It’s also outbound. We have a financing application process, and often customers will complete the whole thing but forget to e-sign the final documents. This team will be tasked with calling those customers to guide them through completing the e-signature process to finalize their application. [00:09:41] John: That’s very clear. So, inbound support across multiple channels, plus two distinct outbound functions. You mentioned you migrated to Genesys. Is that the primary platform the new team will need to use? [00:09:55] Jason: Yes, that's correct. Experience with the Genesys platform would be a huge plus for any potential partner. [00:10:08] Jane: That’s a key detail. Let’s shift to some of the operational requirements. What are the hours of operation you need this team to cover? [00:10:19] Jason: The shift is Monday through Friday, from 6:00 AM to 2:30 PM Pacific Standard Time. We also need them to observe all major US holidays. [00:10:35] John: Perfect. And what about the work environment itself? Do you have a policy on agents working from home? [00:10:44] Jason: We do. This is a non-negotiable for us. The agents must work from a physical, brick-and-mortar office location. We've had challenges with remote work in the past related to infrastructure and oversight, and we want to ensure a controlled and secure environment. So, no remote work. [00:11:09] Jane: Understood. In-office only. That helps narrow the search considerably. Now, let’s talk about location. Are there specific regions you're targeting for a new partner? [00:11:23] Jason: We're very open, but our priority would be somewhere in South America or Latin America. We feel there's a great talent pool and cultural alignment there. We'd also be open to Canada. The one place we want to actively avoid is Nicaragua. We had a poor experience there a while back, so that’s off the table. [00:11:49] John: Okay, so in order of priority: South America, Latin America, and then Canada, with a firm no on Nicaragua. And what about language needs? [00:12:02] Jason: Just English. We don’t have a need for bilingual agents at this time, but we require a very high level of English proficiency, both written and verbal. That’s critical for providing a good customer experience. [00:12:18] Jane: High proficiency English. Got it. This brings us to the final piece of the puzzle, Jason: the commercial model. How are you looking to structure the contract, and what kind of rate are you targeting? [00:12:33] Jason: We prefer a straightforward 'Per Hour' pricing model. It's what we have now and it works well for us. Currently, we're paying IBEX $15 per hour, per agent. Frankly, given the performance issues, we feel that’s high. We are definitely seeking a more competitive rate with a new partner. [00:13:00] John: That makes sense. You want the price to reflect the value. Just to give us a hard boundary to work with, what would you say is the absolute maximum all-in hourly rate you'd be willing to consider? [00:13:14] Jason: Our absolute ceiling is $16 per hour. But to be clear, our goal is to get that number lower than our current $15. I'm just acknowledging that if a partner is truly exceptional and can guarantee a solution to our attrition problem, there might be some slight flexibility. But the business case is much easier to make internally if we're also seeing a cost savings. [00:13:42] John: That’s a very important distinction. It tells us that while cost is a major driver, you're ultimately focused on value and solving those core attrition and adaptability problems. A partner that comes in at, say, $14.50 an hour but can show a proven track record of agent retention and seamless transitions would be a strong contender. [00:14:05] Jason: Exactly. You’ve got it. [00:14:10] Jane: Fantastic. I think we have everything we need for now. This has been incredibly productive. Just to recap what we've heard, I'll play it back to you. [00:14:20] Jason: Please. [00:14:22] Jane: You’re looking for a new BPO partner to replace IBEX, with a target launch of Q4 2025 or Q1 2026. The goal is to solve major issues with high attrition and poor adaptability. The team will be 5 agents and 1 Team Lead, working from a physical office location, Monday to Friday, 6:00 AM to 2:30 PM PST. They'll handle phone, email, chat, SMS, and outbound calls for customer service, payment reminders, and task completion, all on the Genesys platform. You’re targeting partners in South America, Latin America, or Canada, but not Nicaragua. And finally, you’re looking for a Per Hour model, hoping to beat your current $15 rate, with a hard ceiling of $16 for a top-tier provider. Did I miss anything? [00:15:25] Jason: No, that is a perfect summary. You’ve captured it all. [00:15:31] John: Great. Our next step will be to take this detailed profile and begin our search. We'll leverage our network and database to identify a shortlist of BPOs that align perfectly with these requirements. We’ll vet them for their experience with Genesys, their attrition metrics, and their ability to operate in the regions you’ve prioritized. [00:15:55] Jane: We believe we can come back to you within one week with an initial list of 3 to 4 qualified partners. We'll include a brief on each one, highlighting their strengths and why we think they're a good fit for Acme Hamer Co. From there, we can decide on which ones you’d like to move forward with for introductory calls. How does that sound as a next step? [00:16:18] Jason: That sounds fantastic. Fast and thorough, just what I was hoping for. I’m looking forward to seeing what you come up with. [00:16:27] John: Wonderful. Well, Jason, thank you again for your time and for being so transparent. It makes our job much easier. We'll be in touch early next week. [00:16:38] Jason: Sounds good, John, Jane. Have a great weekend. And John… Go Dodgers. [00:16:45] John: (Laughs) I'll try to let that slide. You have a great weekend too. [00:16:51] Jane: Thanks, Jason. Talk to you soon. [END OF CALL]","PalomarrAISearchID":"s4914738h83953195418z19712","sid":"s4914738h83953195418z19712","userID":"","AISummary":"The meeting was a discovery call between Acme Hamer Co. and BPO Consultants to discuss finding a new BPO partner due to issues with their current provider, IBEX. Key challenges include high agent attrition and poor adaptability to changes like a new CRM. They seek a team of 5 agents and 1 Team Lead, operating from a physical office in South America, Latin America, or Canada, with a focus on customer service across multiple channels. They prefer a per-hour pricing model under $15, with a maximum of $16 for top-tier providers.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Customer Service","verticalName":"Business Software"}AI_Solution_Button
37332025-12-08 20:33:390663222r492t0502971400x25339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37342025-12-08 20:33:390663222r492t0502971400x25339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37352025-12-08 20:33:390663222r492t0502971400x25339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37362025-12-08 20:34:100663222r492t0502971400x25339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a CCaaS","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37372025-12-08 20:34:100663222r492t0502971400x25339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a CCaaS","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37382025-12-08 20:34:100663222r492t0502971400x25339{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a CCaaS","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a CCaaS","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37392025-12-08 20:34:410663222r492t0502971400x25339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37402025-12-08 20:34:410663222r492t0502971400x25339{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37412025-12-08 20:35:150663222r492t0502971400x25339{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37422025-12-08 20:35:150663222r492t0502971400x25339{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voicebot","sid":"0663222r492t0502971400x253","userID":39,"AISummary":"I need a voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0663222r492t0502971400x253"}AI Search
37432025-12-08 21:24:23545244d275768657224584236b{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need agent assist","sid":"545244d275768657224584236b","userID":"","AISummary":"I need agent assist","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"545244d275768657224584236b"}AI Search
37442025-12-08 21:24:23545244d275768657224584236b{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need agent assist","sid":"545244d275768657224584236b","userID":"","AISummary":"I need agent assist","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"545244d275768657224584236b"}AI Search
37452025-12-08 21:25:04545244d275768657224584236b{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need Chatbot tool","sid":"545244d275768657224584236b","userID":"","AISummary":"I need Chatbot tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"545244d275768657224584236b"}AI Search
37462025-12-08 21:25:04545244d275768657224584236b{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need Chatbot tool","sid":"545244d275768657224584236b","userID":"","AISummary":"I need Chatbot tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"545244d275768657224584236b"}AI Search
37472025-12-08 21:25:39545244d275768657224584236b{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"545244d275768657224584236b","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"545244d275768657224584236b"}AI Search
37482025-12-08 21:25:39545244d275768657224584236b{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"545244d275768657224584236b","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"545244d275768657224584236b"}AI Search
37492025-12-08 21:25:39545244d275768657224584236b{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center tool","sid":"545244d275768657224584236b","userID":"","AISummary":"I need a contact center tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"545244d275768657224584236b"}AI Search
37502025-12-09 06:55:34AI1765292129508cb6ypugpi{"PalomarrAISearchID":"AI1765292129508cb6ypugpi","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765292129508cb6ypugpi","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37512025-12-09 06:55:34AI1765292129508cb6ypugpi{"PalomarrAISearchID":"AI1765292129508cb6ypugpi","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765292129508cb6ypugpi","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37522025-12-09 06:55:34AI1765292129508cb6ypugpi{"PalomarrAISearchID":"AI1765292129508cb6ypugpi","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765292129508cb6ypugpi","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37532025-12-09 06:56:10AI17652921658483rkopmak3{"PalomarrAISearchID":"AI17652921658483rkopmak3","categoryName":"Data Analytics","verticalName":"Customer Experience","userInput":"I'm looking for a Data Analytics supplier in Customer Experience.","PID":"oxqrlj","APIBody":"","intent":"find","category":"Data Analytics","vertical":"CX","ConcatRequirements":"I'm looking for a Data Analytics supplier in Customer Experience.","sid":"AI17652921658483rkopmak3","userID":"","AISummary":"I'm looking for a Data Analytics supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37542025-12-09 07:46:58AI1765295213398w74cmbuoe{"PalomarrAISearchID":"AI1765295213398w74cmbuoe","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"9o6hsq","APIBody":"","intent":"find","category":"Outbound Dialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1765295213398w74cmbuoe","userID":"","AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37552025-12-09 08:46:3000i6726200p6413441064853502{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"00i6726200p641344106485350","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"00i6726200p641344106485350"}AI Search
37562025-12-09 08:46:3000i6726200p6413441064853502{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"00i6726200p641344106485350","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"00i6726200p641344106485350"}AI Search
37572025-12-09 08:46:3000i6726200p6413441064853502{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I need a contact center supplier","sid":"00i6726200p641344106485350","userID":2,"AISummary":"I need a contact center supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"00i6726200p641344106485350"}AI Search
37582025-12-09 08:48:48AI1765298920604mlual77j3{"PalomarrAISearchID":"AI1765298920604mlual77j3","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1765298920604mlual77j3","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37592025-12-09 08:50:53AI1765298994445u7mkyp9dc{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Ticketing system","sid":"AI1765298994445u7mkyp9dc","userID":"","AISummary":"Ticketing system","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1765298994445u7mkyp9dc"}AI Search
37602025-12-09 08:50:53AI1765298994445u7mkyp9dc{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Ticketing system","sid":"AI1765298994445u7mkyp9dc","userID":"","AISummary":"Ticketing system","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1765298994445u7mkyp9dc"}AI Search
37612025-12-09 08:52:200515546r2729605h03640007932{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a cvoice bot supplier","sid":"0515546r2729605h0364000793","userID":2,"AISummary":"I need a cvoice bot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0515546r2729605h0364000793"}AI Search
37622025-12-09 08:52:200515546r2729605h03640007932{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a cvoice bot supplier","sid":"0515546r2729605h0364000793","userID":2,"AISummary":"I need a cvoice bot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0515546r2729605h0364000793"}AI Search
37632025-12-09 08:53:005228568168335q661528r7609i2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat and social bot supplier","sid":"5228568168335q661528r7609i","userID":2,"AISummary":"I need a chat and social bot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5228568168335q661528r7609i"}AI Search
37642025-12-09 08:53:005228568168335q661528r7609i2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chat and social bot supplier","sid":"5228568168335q661528r7609i","userID":2,"AISummary":"I need a chat and social bot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5228568168335q661528r7609i"}AI Search
37652025-12-09 08:53:04AI176529917885065sx0wfol39{"PalomarrAISearchID":"AI176529917885065sx0wfol","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI176529917885065sx0wfol","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37662025-12-09 08:59:50AI1765299586157lh6x7lzcf39{"PalomarrAISearchID":"AI1765299586157lh6x7lzcf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765299586157lh6x7lzcf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37672025-12-09 08:59:50AI1765299586157lh6x7lzcf39{"PalomarrAISearchID":"AI1765299586157lh6x7lzcf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765299586157lh6x7lzcf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37682025-12-09 08:59:50AI1765299586157lh6x7lzcf39{"PalomarrAISearchID":"AI1765299586157lh6x7lzcf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765299586157lh6x7lzcf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37692025-12-09 09:03:47AI1765299822804jlhbk44h739{"PalomarrAISearchID":"AI1765299822804jlhbk44h7","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1765299822804jlhbk44h7","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37702025-12-09 09:03:47AI1765299822804jlhbk44h739{"PalomarrAISearchID":"AI1765299822804jlhbk44h7","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1765299822804jlhbk44h7","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37712025-12-09 09:34:59AI1765301694363wf0h2kip739{"PalomarrAISearchID":"AI1765301694363wf0h2kip7","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1765301694363wf0h2kip7","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37722025-12-09 12:05:560436862378xw37363597130644{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM tool for my 200 seats inbound call center in Florida.","sid":"0436862378xw37363597130644","userID":"","AISummary":"I need a WFM tool for my 200 seats inbound call center in Florida.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0436862378xw37363597130644"}AI Search
37732025-12-09 12:12:0866095983911y1909767353644d39{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I have Five9 and want to replace it with something else.","sid":"66095983911y1909767353644d","userID":39,"AISummary":"I have Five9 and want to replace it with something else.","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"66095983911y1909767353644d"}AI Search
37742025-12-09 12:12:0866095983911y1909767353644d39{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I have Five9 and want to replace it with something else.","sid":"66095983911y1909767353644d","userID":39,"AISummary":"I have Five9 and want to replace it with something else.","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"66095983911y1909767353644d"}AI Search
37752025-12-09 12:12:0866095983911y1909767353644d39{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I have Five9 and want to replace it with something else.","sid":"66095983911y1909767353644d","userID":39,"AISummary":"I have Five9 and want to replace it with something else.","AIIntents":"replace","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"66095983911y1909767353644d"}AI Search
37762025-12-09 12:25:14AI1765311910360gjj5q9bjc39{"PalomarrAISearchID":"AI1765311910360gjj5q9bjc","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1765311910360gjj5q9bjc","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37772025-12-09 12:28:52AI1765312099488gh0byuy9p{"PalomarrAISearchID":"AI1765312099488gh0byuy9p","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765312099488gh0byuy9p","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37782025-12-09 12:28:52AI1765312099488gh0byuy9p{"PalomarrAISearchID":"AI1765312099488gh0byuy9p","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765312099488gh0byuy9p","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37792025-12-09 12:28:52AI1765312099488gh0byuy9p{"PalomarrAISearchID":"AI1765312099488gh0byuy9p","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765312099488gh0byuy9p","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37802025-12-09 12:37:07AI17653126195725w1oxxrs92{"PalomarrAISearchID":"AI17653126195725w1oxxrs9","categoryName":"Digital Chat","verticalName":"Customer Experience","userInput":"I'm looking for a Digital Chat supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Digital Only","vertical":"CX","ConcatRequirements":"I'm looking for a Digital Chat supplier in Customer Experience.","sid":"AI17653126195725w1oxxrs9","userID":2,"AISummary":"I'm looking for a Digital Chat supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37812025-12-09 12:37:07AI17653126195725w1oxxrs92{"PalomarrAISearchID":"AI17653126195725w1oxxrs9","categoryName":"Digital Chat","verticalName":"Customer Experience","userInput":"I'm looking for a Digital Chat supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Digital Only","vertical":"CX","ConcatRequirements":"I'm looking for a Digital Chat supplier in Customer Experience.","sid":"AI17653126195725w1oxxrs9","userID":2,"AISummary":"I'm looking for a Digital Chat supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37822025-12-09 15:28:02AI1765322878861i88we5b1f{"PalomarrAISearchID":"AI1765322878861i88we5b1f","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1765322878861i88we5b1f","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37832025-12-09 15:48:43AI1765324119801k8da0ftdz{"PalomarrAISearchID":"AI1765324119801k8da0ftdz","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1765324119801k8da0ftdz","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37842025-12-10 05:57:18AI1765375034571z405e1rwv{"PalomarrAISearchID":"AI1765375034571z405e1rwv","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","sid":"AI1765375034571z405e1rwv","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37852025-12-10 05:57:18AI1765375034571z405e1rwv{"PalomarrAISearchID":"AI1765375034571z405e1rwv","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","sid":"AI1765375034571z405e1rwv","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37862025-12-10 05:57:18AI1765375034571z405e1rwv{"PalomarrAISearchID":"AI1765375034571z405e1rwv","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","sid":"AI1765375034571z405e1rwv","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Staff Callture","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37872025-12-10 13:42:31261589371m3m41917358617567{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NiCE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NiCE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"261589371m3m41917358617567","sid":"261589371m3m41917358617567","userID":"","AISummary":"Alex, a representative from a mid-sized e-commerce company, discusses their struggling contact center with consultant Jamie. They seek to modernize their system, improve integration with Salesforce, and enhance customer experience through omnichannel support and AI chatbots. Key challenges include inefficient reporting, scalability for growth, and remote work support. They aim for a budget of $100,000-$150,000 and a decision by Q4. This conversation falls under the category of contact center technology.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
37882025-12-10 13:42:31261589371m3m41917358617567{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NiCE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NiCE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"261589371m3m41917358617567","sid":"261589371m3m41917358617567","userID":"","AISummary":"Alex, a representative from a mid-sized e-commerce company, discusses their struggling contact center with consultant Jamie. They seek to modernize their system, improve integration with Salesforce, and enhance customer experience through omnichannel support and AI chatbots. Key challenges include inefficient reporting, scalability for growth, and remote work support. They aim for a budget of $100,000-$150,000 and a decision by Q4. This conversation falls under the category of contact center technology.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
37892025-12-10 13:42:31261589371m3m41917358617567{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Participants: Alex (Company Representative, Buyer), Jamie (Consultant) [Zoom call starts, both participants join. Video on, slight awkwardness as they settle in.] Alex: Hey, Jamie! NiCE to finally put a face to the name. Thanks for taking the time today. Jamie: Hey, Alex! No problem at all. Good to meet you too. I love the virtual background—is that a beach or just a really fancy office? Alex: [laughs] Oh, you caught me. It’s a beach. I’m dreaming of vacation already. What’s your setup? Looks like a legit office over there. Jamie: Ha, yeah, it’s my home office, but I’ve got the books strategically placed to look smarter than I am. Alright, let’s dive in. I’m here to help you figure out this contact center tech. Can you give me the big picture—what’s driving this project for your company? Alex: Sure thing. So, we’re a mid-sized e-commerce company, about 200 employees, and our contact center is... let’s just say it’s struggling to keep up. We’ve got about 30 agents handling customer inquiries, returns, all that jazz. Our current system is clunky—think 90s tech that’s barely hanging on. We’re looking to modernize, improve efficiency, and make our customers happier. Jamie: Got it. Sounds like you’re ready to drag that contact center into 2025. Can you tell me a bit more about the pain points? Like, what’s the worst part of that clunky system? Alex: Oh, where do I start? The biggest headache is the lack of integration. Our CRM doesn’t talk to the contact center software, so agents are flipping between screens, copying and pasting info. It’s a mess. Plus, our reporting is terrible. I can’t get a clear picture of call volumes or agent performance without begging IT for a custom report, which takes days. Jamie: Oof, that sounds like a nightmare. I’m picturing your agents with five browser tabs open, cursing under their breath. Alex: [chuckles] You’re not wrong! One of our agents actually made a meme about it—something about “Ctrl+C, Ctrl+V is my cardio.” It’s bad. Jamie: That’s gold. Okay, so integration with your CRM and better reporting are big priorities. What’s your CRM, by the way? Alex: We’re using Salesforce. Been on it for a couple of years, and it’s solid, but the contact center software we have now—some legacy thing called CallPro—doesn’t play NiCE with it. Jamie: Noted. Salesforce is pretty standard, so there are plenty of contact center solutions that integrate well with it. Let’s talk about your team. You said 30 agents—any plans to scale that up or down in the next year or two? Alex: Good question. We’re expecting growth, maybe adding 10-15 more agents over the next 18 months. Holiday seasons are nuts for us, so we need something that can handle spikes in call volume without crashing. Last Black Friday, our system basically threw up its hands and quit. Jamie: Yikes, nothing like a system crash to ruin the holiday spirit. So scalability is key. Are you looking for cloud-based solutions, or are you open to on-premise systems? Alex: Honestly, I’m leaning hard toward cloud. Our IT team is small, and the idea of managing servers in-house gives me hives. Plus, with remote work, some of our agents are working from home, so we need something that’s flexible for that. Jamie: Makes sense. Cloud’s usually the way to go for flexibility and lower IT overhead. Speaking of remote work, how’s that impacting your operations? Any specific needs there? Alex: Yeah, remote work’s been a game-changer. About half our agents are remote now, and we want to keep that option open. The challenge is making sure they have the same access to tools and support as the in-office team. Also, security’s a concern—can’t have customer data floating around unsecured. Jamie: Totally get the security angle. Most modern platforms have robust encryption and compliance features, but we’ll make sure to prioritize that. Let’s pivot to customer experience. You mentioned happier customers—what does that look like for you? Are we talking faster response times, omnichannel support, AI chatbots, or something else? Alex: All of the above, honestly. Right now, we’re phone and email only, and customers are getting frustrated. They want to reach us on chat, social media, maybe even WhatsApp. Also, our hold times are too long—average wait is about 90 seconds, which doesn’t sound bad, but when you’re selling trendy apparel, customers expect instant. Jamie: Ninety seconds in fashion time is like an eternity. Omnichannel’s definitely doable—most platforms now let you manage phone, email, chat, and social in one place. On the AI Front, are you thinking self-service options like chatbots for simple queries? Or more advanced stuff like predictive routing to get customers to the right agent? Alex: I’m intrigued by chatbots, but I’m also a little skeptical. Like, I don’t want a bot that just annoys people with canned responses. Predictive routing sounds cool, though—can you explain that one? Jamie: Sure thing. Predictive routing uses AI to analyze the customer’s issue—based on their input, purchase history, or even tone—and matches them with the agent best suited to handle it. So, if someone’s calling about a return, it routes them to an agent who’s great at handling returns, not the newbie who’s still learning the ropes. Alex: Okay, that’s slick. I could see that saving time and reducing escalations. We get a lot of repeat calls because issues don’t get resolved the first time. Our first-call resolution rate is only about 65%, which is killing us. Jamie: 65% is rough. Industry average is closer to 80% for e-commerce. Improving that could be a big win. Let’s talk budget for a sec. I know it’s early, but do you have a ballpark range for this project? That’ll help me narrow down solutions. Alex: [sighs] The dreaded budget question. I don’t have exact numbers, but we’re probably looking at $100,000-$150,000 for the first year, including setup and licensing. Does that sound realistic? Jamie: It’s a good starting point. For 30-45 agents, cloud-based solutions with omnichannel and AI features typically fall in that range, though pricing depends on the vendor and features. I’ll put together a few options for you. Any specific vendors you’ve been eyeing? Alex: We’ve heard good things about Zendesk and Five9, but I’m open to others. My boss keeps mentioning Genesys because he saw their booth at a conference and got a free mug. Jamie: [laughs] Nothing sells software like a free mug. Zendesk, Five9, and Genesys are all solid players. I’ll include them in the comparison and maybe a couple of dark horses. What’s your timeline for making a decision? Alex: We’re aiming to have something in place by Q4 to handle the holiday rush. So, maybe a decision by August? Jamie: Ambitious, but doable. Let’s talk about implementation. How much change management are you prepared for? Like, how tech-savvy are your agents, and how much training time can you commit? Alex: Our agents are a mixed bag—some are young and pick up tech fast, others have been with us forever and hate change. I’d say we can do a couple weeks of training, but we need a system that’s intuitive. No one’s got time for a 200-page manual. Jamie: Fair enough. User-friendly is a must. One last thing—any specific metrics or KPIs you’re targeting with this new system? Like, beyond first-call resolution, are you looking at customer satisfaction scores, agent productivity, anything else? Alex: Definitely want to boost our CSAT scores—they’re hovering around 75% now, and we’d love to hit 85%. Also, reducing average handle time would be huge. Right now, it’s about 6 minutes per call, and we think we can shave a minute off with better tools. Jamie: Awesome, that gives me a clear picture. I’ll put together a shortlist of solutions that hit your needs—CRM integration, omnichannel, scalability, and those KPIs. I’ll also include some pros and cons for each. Sound good? Alex: Perfect. You’re making this way less painful than I expected, Jamie. Jamie: [grins] That’s my job—making tech decisions feel like a breeze. Before we wrap, any curveballs I should know about? Like, is your boss the “free mug” guy going to demand a demo tomorrow? Alex: [laughs] Nah, he’s not that bad. But he might ask about that mug. I’ll keep him in check. Jamie: Deal. I’ll follow up with a summary of what we discussed and next steps by end of week. Maybe I’ll throw in a virtual mug for him. Alex: You’re hired for life if you do. Thanks, Jamie—this was super helpful. Jamie: My pleasure, Alex. Talk soon! [Call ends at 3:00 PM.]","PalomarrAISearchID":"261589371m3m41917358617567","sid":"261589371m3m41917358617567","userID":"","AISummary":"Alex, a representative from a mid-sized e-commerce company, discusses their struggling contact center with consultant Jamie. They seek to modernize their system, improve integration with Salesforce, and enhance customer experience through omnichannel support and AI chatbots. Key challenges include inefficient reporting, scalability for growth, and remote work support. They aim for a budget of $100,000-$150,000 and a decision by Q4. This conversation falls under the category of contact center technology.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
37902025-12-10 15:36:535b11531081441105234a150829{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot tool for my small hotel chain in CA. We have about 1,00 calls a month.","PalomarrAISearchID":"5b11531081441105234a150829","sid":"5b11531081441105234a150829","userID":"","AISummary":"I need a voice bot tool for my small hotel chain in CA. We have about 1,00 calls a month.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voice Bot","verticalName":"Business Software"}AI_Solution_Button
37912025-12-10 15:36:535b11531081441105234a150829{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot tool for my small hotel chain in CA. We have about 1,00 calls a month.","PalomarrAISearchID":"5b11531081441105234a150829","sid":"5b11531081441105234a150829","userID":"","AISummary":"I need a voice bot tool for my small hotel chain in CA. We have about 1,00 calls a month.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voice Bot","verticalName":"Business Software"}AI_Solution_Button
37922025-12-10 17:25:23948968806449224323854vz338{"PID":"eyen0o","APIBody":"","ConcatRequirements":"I need GigCX","sid":"948968806449224323854vz338","userID":"","AISummary":"I need GigCX","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"948968806449224323854vz338"}AI Search
37932025-12-10 17:29:24t526065427584568652g3c6168{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot for a contact center in Florida.","PalomarrAISearchID":"t526065427584568652g3c6168","sid":"t526065427584568652g3c6168","userID":"","AISummary":"I need a voice bot for a contact center in Florida.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voice Bot","verticalName":"Business Software"}AI_Solution_Button
37942025-12-10 17:29:24t526065427584568652g3c6168{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I need a voice bot for a contact center in Florida.","PalomarrAISearchID":"t526065427584568652g3c6168","sid":"t526065427584568652g3c6168","userID":"","AISummary":"I need a voice bot for a contact center in Florida.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voice Bot","verticalName":"Business Software"}AI_Solution_Button
37952025-12-12 11:39:01AI17655683359393n89j8mtq{"PalomarrAISearchID":"AI17655683359393n89j8mtq","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. salesforce","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. salesforce","sid":"AI17655683359393n89j8mtq","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37962025-12-12 11:39:01AI17655683359393n89j8mtq{"PalomarrAISearchID":"AI17655683359393n89j8mtq","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. salesforce","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. salesforce","sid":"AI17655683359393n89j8mtq","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. salesforce","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37972025-12-12 11:42:41AI1765568557003y25jhgqgc39{"PalomarrAISearchID":"AI1765568557003y25jhgqgc","categoryName":"Help Suite and Knowledgebase","verticalName":"Customer Experience","userInput":"I'm looking for a Help Suite and Knowledgebase supplier in Customer Experience. 100 agents or less please","PID":"y5prge","APIBody":"","intent":"find","category":"Help Suite and Knowledgebase","vertical":"CX","ConcatRequirements":"I'm looking for a Help Suite and Knowledgebase supplier in Customer Experience. 100 agents or less please","sid":"AI1765568557003y25jhgqgc","userID":39,"AISummary":"I'm looking for a Help Suite and Knowledgebase supplier in Customer Experience. 100 agents or less please","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
37982025-12-12 18:41:4598i40d1908329112320532331z{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a vendor that support Website and voice agent","sid":"98i40d1908329112320532331z","userID":"","AISummary":"I'm looking for a vendor that support Website and voice agent","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98i40d1908329112320532331z"}AI Search
37992025-12-12 18:41:4598i40d1908329112320532331z{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a vendor that support Website and voice agent","sid":"98i40d1908329112320532331z","userID":"","AISummary":"I'm looking for a vendor that support Website and voice agent","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98i40d1908329112320532331z"}AI Search
38002025-12-12 18:41:4598i40d1908329112320532331z{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a vendor that support Website and voice agent","sid":"98i40d1908329112320532331z","userID":"","AISummary":"I'm looking for a vendor that support Website and voice agent","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98i40d1908329112320532331z"}AI Search
38012025-12-12 18:43:0193049553804157ck1568197381{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Website agent to answer questions","sid":"93049553804157ck1568197381","userID":"","AISummary":"Website agent to answer questions","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"93049553804157ck1568197381"}AI Search
38022025-12-12 18:43:0193049553804157ck1568197381{"PID":"wywvgf","APIBody":"","ConcatRequirements":"Website agent to answer questions","sid":"93049553804157ck1568197381","userID":"","AISummary":"Website agent to answer questions","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"93049553804157ck1568197381"}AI Search
38032025-12-12 22:13:13AI17656063899552224ngkbu{"PalomarrAISearchID":"AI17656063899552224ngkbu","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17656063899552224ngkbu","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38042025-12-12 22:13:13AI17656063899552224ngkbu{"PalomarrAISearchID":"AI17656063899552224ngkbu","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17656063899552224ngkbu","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38052025-12-12 22:13:13AI17656063899552224ngkbu{"PalomarrAISearchID":"AI17656063899552224ngkbu","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17656063899552224ngkbu","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38062025-12-15 12:23:38AI1765830214324n6ci36d28262{"PalomarrAISearchID":"AI1765830214324n6ci36d28","categoryName":"Collaboration","verticalName":"Unified Communications","userInput":"I'm looking for a Collaboration supplier in Unified Communications.","PID":"ys73uz","APIBody":"","intent":"find","category":"Collaboration","vertical":"UC","ConcatRequirements":"I'm looking for a Collaboration supplier in Unified Communications.","sid":"AI1765830214324n6ci36d28","userID":262,"AISummary":"I'm looking for a Collaboration supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38072025-12-15 15:21:433300a9sk511606117526790695{"PID":"i7zidn","APIBody":"","ConcatRequirements":"I want to buy a third party risk management platform for my financial services organization","sid":"3300a9sk511606117526790695","userID":"","AISummary":"I want to buy a third party risk management platform for my financial services organization","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3300a9sk511606117526790695"}AI Search
38082025-12-16 10:00:38AI17659080369992ck2ujiby{"PalomarrAISearchID":"AI17659080369992ck2ujiby","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Insights","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Insights","sid":"AI17659080369992ck2ujiby","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Insights","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38092025-12-16 10:00:38AI17659080369992ck2ujiby{"PalomarrAISearchID":"AI17659080369992ck2ujiby","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Insights","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Insights","sid":"AI17659080369992ck2ujiby","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Insights","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38102025-12-16 10:00:38AI17659080369992ck2ujiby{"PalomarrAISearchID":"AI17659080369992ck2ujiby","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Insights","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Insights","sid":"AI17659080369992ck2ujiby","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Insights","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38112025-12-16 11:11:50AI1765912306857h726eco5z396{"PalomarrAISearchID":"AI1765912306857h726eco5z","categoryName":"SASE","verticalName":"Cyber Security","userInput":"I'm looking for a SASE supplier in Cyber Security.","PID":"0itdzw","APIBody":"","intent":"find","category":"SASE","vertical":"CS","ConcatRequirements":"I'm looking for a SASE supplier in Cyber Security.","sid":"AI1765912306857h726eco5z","userID":396,"AISummary":"I'm looking for a SASE supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38122025-12-16 11:26:19AI1765913175520np2sgiqs2396{"PalomarrAISearchID":"AI1765913175520np2sgiqs2","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1765913175520np2sgiqs2","userID":396,"AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38132025-12-16 11:30:19AI17659134117794yrgcti4c396{"PalomarrAISearchID":"AI17659134117794yrgcti4c","categoryName":"North America","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in North America. Canada","PID":"q0wtcf","APIBody":"","intent":"find","category":"q0wtcf","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in North America. Canada","sid":"AI17659134117794yrgcti4c","userID":396,"AISummary":"I'm looking for BPO suppliers in North America. Canada","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38142025-12-16 11:31:10AI1765913466951hmnrubm0e396{"PalomarrAISearchID":"AI1765913466951hmnrubm0e","categoryName":"Broadband","verticalName":"Network","userInput":"I'm looking for a Broadband supplier in Network.","PID":"hd2dz7","APIBody":"","intent":"find","category":"Broadband","vertical":"NW","ConcatRequirements":"I'm looking for a Broadband supplier in Network.","sid":"AI1765913466951hmnrubm0e","userID":396,"AISummary":"I'm looking for a Broadband supplier in Network.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38152025-12-16 11:38:24AI1765913900740b2ldese5v396{"PalomarrAISearchID":"AI1765913900740b2ldese5v","categoryName":"USA","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in USA.","PID":"ilvm4w","APIBody":"","intent":"find","category":"ilvm4w","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in USA.","sid":"AI1765913900740b2ldese5v","userID":396,"AISummary":"I'm looking for BPO suppliers in USA.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38162025-12-16 11:47:10AI17659144267231vwfhjnbb396{"PalomarrAISearchID":"AI17659144267231vwfhjnbb","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17659144267231vwfhjnbb","userID":396,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38172025-12-16 11:47:10AI17659144267231vwfhjnbb396{"PalomarrAISearchID":"AI17659144267231vwfhjnbb","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17659144267231vwfhjnbb","userID":396,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38182025-12-16 11:47:10AI17659144267231vwfhjnbb396{"PalomarrAISearchID":"AI17659144267231vwfhjnbb","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17659144267231vwfhjnbb","userID":396,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38192025-12-16 11:55:0935z298403748865648012123s5561{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"are there CCaaS providers that offer","sid":"35z298403748865648012123s5","userID":561,"AISummary":"are there CCaaS providers that offer","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"35z298403748865648012123s5"}AI Search
38202025-12-16 11:55:0935z298403748865648012123s5561{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"are there CCaaS providers that offer","sid":"35z298403748865648012123s5","userID":561,"AISummary":"are there CCaaS providers that offer","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"35z298403748865648012123s5"}AI Search
38212025-12-16 11:55:0935z298403748865648012123s5561{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"are there CCaaS providers that offer","sid":"35z298403748865648012123s5","userID":561,"AISummary":"are there CCaaS providers that offer","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"35z298403748865648012123s5"}AI Search
38222025-12-16 12:00:43k4795560046y7766g379975147396{"PID":"ks62y3","APIBody":"","ConcatRequirements":"Je cherche un système en téléphonie","sid":"k4795560046y7766g379975147","userID":396,"AISummary":"Je cherche un système en téléphonie","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"k4795560046y7766g379975147"}AI Search
38232025-12-16 12:00:43k4795560046y7766g379975147396{"PID":"ks62y3","APIBody":"","ConcatRequirements":"Je cherche un système en téléphonie","sid":"k4795560046y7766g379975147","userID":396,"AISummary":"Je cherche un système en téléphonie","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"k4795560046y7766g379975147"}AI Search
38242025-12-16 13:11:16AI1765919472584v68khpayn396{"PalomarrAISearchID":"AI1765919472584v68khpayn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765919472584v68khpayn","userID":396,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38252025-12-16 13:11:16AI1765919472584v68khpayn396{"PalomarrAISearchID":"AI1765919472584v68khpayn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765919472584v68khpayn","userID":396,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38262025-12-16 13:11:16AI1765919472584v68khpayn396{"PalomarrAISearchID":"AI1765919472584v68khpayn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1765919472584v68khpayn","userID":396,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38272025-12-16 14:12:31AI1765923147351hj9iri33a39{"PalomarrAISearchID":"AI1765923147351hj9iri33a","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","sid":"AI1765923147351hj9iri33a","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38282025-12-16 14:12:31AI1765923147351hj9iri33a39{"PalomarrAISearchID":"AI1765923147351hj9iri33a","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","sid":"AI1765923147351hj9iri33a","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38292025-12-16 14:12:31AI1765923147351hj9iri33a39{"PalomarrAISearchID":"AI1765923147351hj9iri33a","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","sid":"AI1765923147351hj9iri33a","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. I need it for 200 seats in Florida.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38302025-12-16 14:19:5321793g3148739g809748885g4439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"21793g3148739g809748885g44","sid":"21793g3148739g809748885g44","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
38312025-12-16 14:19:5321793g3148739g809748885g4439{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot for my call center","PalomarrAISearchID":"21793g3148739g809748885g44","sid":"21793g3148739g809748885g44","userID":39,"AISummary":"I need a chatbot for my call center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
38322025-12-17 09:00:1817706170i2574145167270084d{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"form creation and visual ivr for customer experience","PalomarrAISearchID":"17706170i2574145167270084d","sid":"17706170i2574145167270084d","userID":"","AISummary":"form creation and visual ivr for customer experience","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
38332025-12-17 09:00:1817706170i2574145167270084d{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"form creation and visual ivr for customer experience","PalomarrAISearchID":"17706170i2574145167270084d","sid":"17706170i2574145167270084d","userID":"","AISummary":"form creation and visual ivr for customer experience","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
38342025-12-17 09:00:1817706170i2574145167270084d{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"form creation and visual ivr for customer experience","PalomarrAISearchID":"17706170i2574145167270084d","sid":"17706170i2574145167270084d","userID":"","AISummary":"form creation and visual ivr for customer experience","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
38352025-12-17 09:00:1817706170i2574145167270084d{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"form creation and visual ivr for customer experience","PalomarrAISearchID":"17706170i2574145167270084d","sid":"17706170i2574145167270084d","userID":"","AISummary":"form creation and visual ivr for customer experience","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
38362025-12-17 11:25:467626z680436639868959761kx5475{"PID":"bjeeur","APIBody":"","ConcatRequirements":"Network firewall managed services","sid":"7626z680436639868959761kx5","userID":475,"AISummary":"Network firewall managed services","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7626z680436639868959761kx5"}AI Search
38372025-12-17 15:02:14AI1766012530565rnm3nqf7m262{"PalomarrAISearchID":"AI1766012530565rnm3nqf7m","categoryName":"Advanced Threat Protection","verticalName":"Cyber Security","userInput":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","PID":"sruo0b","APIBody":"","intent":"find","category":"Advanced Threat Protection","vertical":"CS","ConcatRequirements":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","sid":"AI1766012530565rnm3nqf7m","userID":262,"AISummary":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38382025-12-17 17:12:5932888199q05834626076991w4939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Five9","sid":"32888199q05834626076991w49","userID":39,"AISummary":"Five9","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"32888199q05834626076991w49"}AI Search
38392025-12-17 17:12:5932888199q05834626076991w4939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Five9","sid":"32888199q05834626076991w49","userID":39,"AISummary":"Five9","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"32888199q05834626076991w49"}AI Search
38402025-12-17 17:12:5932888199q05834626076991w4939{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Five9","sid":"32888199q05834626076991w49","userID":39,"AISummary":"Five9","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"32888199q05834626076991w49"}AI Search
38412025-12-18 14:07:518463273u0935751034980a8473{"PID":"wywvgf","APIBody":"","ConcatRequirements":"looking for conversational ai","sid":"8463273u0935751034980a8473","userID":"","AISummary":"looking for conversational ai","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8463273u0935751034980a8473"}AI Search
38422025-12-18 14:07:518463273u0935751034980a8473{"PID":"wywvgf","APIBody":"","ConcatRequirements":"looking for conversational ai","sid":"8463273u0935751034980a8473","userID":"","AISummary":"looking for conversational ai","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8463273u0935751034980a8473"}AI Search
38432025-12-18 16:49:26366869270764952799582w863y2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Contact center with WFM supplier","sid":"366869270764952799582w863y","userID":2,"AISummary":"Contact center with WFM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"366869270764952799582w863y"}AI Search
38442025-12-18 16:49:26366869270764952799582w863y2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Contact center with WFM supplier","sid":"366869270764952799582w863y","userID":2,"AISummary":"Contact center with WFM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"366869270764952799582w863y"}AI Search
38452025-12-18 16:49:26366869270764952799582w863y2{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Contact center with WFM supplier","sid":"366869270764952799582w863y","userID":2,"AISummary":"Contact center with WFM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"366869270764952799582w863y"}AI Search
38462025-12-18 16:53:38029391493315559v271782a1452{"PID":"ks62y3","APIBody":"","ConcatRequirements":"VoIP and network supplier","sid":"029391493315559v271782a145","userID":2,"AISummary":"VoIP and network supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"029391493315559v271782a145"}AI Search
38472025-12-18 16:53:38029391493315559v271782a1452{"PID":"ks62y3","APIBody":"","ConcatRequirements":"VoIP and network supplier","sid":"029391493315559v271782a145","userID":2,"AISummary":"VoIP and network supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"029391493315559v271782a145"}AI Search
38482025-12-18 16:58:47004766564948963815614o15rg2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"004766564948963815614o15rg","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"004766564948963815614o15rg"}AI Search
38492025-12-18 16:58:47004766564948963815614o15rg2{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot supplier","sid":"004766564948963815614o15rg","userID":2,"AISummary":"I need a chatbot supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"004766564948963815614o15rg"}AI Search
38502025-12-18 17:00:0987205588846547a5295982f9812{"PID":"czuyjc","APIBody":"","ConcatRequirements":"I need a Outbound call reputation supplier","sid":"87205588846547a5295982f981","userID":2,"AISummary":"I need a Outbound call reputation supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"87205588846547a5295982f981"}AI Search
38512025-12-18 17:05:022f74795470474904l33681535w2{"PID":"3ex8vs","APIBody":"","ConcatRequirements":"I need a Voice and video communication supplier","sid":"2f74795470474904l33681535w","userID":2,"AISummary":"I need a Voice and video communication supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2f74795470474904l33681535w"}AI Search
38522025-12-18 17:11:0774051hlh8259553603008614512{"PID":"y0l1mf","APIBody":"","ConcatRequirements":"I need a CASB provider","sid":"74051hlh825955360300861451","userID":2,"AISummary":"I need a CASB provider","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"74051hlh825955360300861451"}AI Search
38532025-12-18 17:46:16AI176610876877334vgjfjru39{"PalomarrAISearchID":"AI176610876877334vgjfjru","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI176610876877334vgjfjru","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38542025-12-18 17:46:16AI176610876877334vgjfjru39{"PalomarrAISearchID":"AI176610876877334vgjfjru","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI176610876877334vgjfjru","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38552025-12-18 17:46:16AI176610876877334vgjfjru39{"PalomarrAISearchID":"AI176610876877334vgjfjru","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI176610876877334vgjfjru","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38562025-12-18 17:46:51AI17661088039008ian62qe439{"PalomarrAISearchID":"AI17661088039008ian62qe4","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI17661088039008ian62qe4","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38572025-12-18 17:46:51AI17661088039008ian62qe439{"PalomarrAISearchID":"AI17661088039008ian62qe4","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI17661088039008ian62qe4","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38582025-12-18 17:48:26AI17661089026023gyd0cltz39{"PalomarrAISearchID":"AI17661089026023gyd0cltz","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17661089026023gyd0cltz","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38592025-12-18 17:48:26AI17661089026023gyd0cltz39{"PalomarrAISearchID":"AI17661089026023gyd0cltz","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17661089026023gyd0cltz","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38602025-12-18 17:48:26AI17661089026023gyd0cltz39{"PalomarrAISearchID":"AI17661089026023gyd0cltz","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17661089026023gyd0cltz","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38612025-12-18 17:49:42AI1766108979137dsgmlprhx39{"PalomarrAISearchID":"AI1766108979137dsgmlprhx","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766108979137dsgmlprhx","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38622025-12-18 17:49:43AI1766108979137dsgmlprhx39{"PalomarrAISearchID":"AI1766108979137dsgmlprhx","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766108979137dsgmlprhx","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38632025-12-18 20:04:02AI176611703629362xxeoydk{"PalomarrAISearchID":"AI176611703629362xxeoydk","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. Customizable","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. Customizable","sid":"AI176611703629362xxeoydk","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. Customizable","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38642025-12-18 20:04:02AI176611703629362xxeoydk{"PalomarrAISearchID":"AI176611703629362xxeoydk","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. Customizable","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. Customizable","sid":"AI176611703629362xxeoydk","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. Customizable","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38652025-12-19 06:56:22AI1766156167867r03j2j1pg{"PalomarrAISearchID":"AI1766156167867r03j2j1pg","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1766156167867r03j2j1pg","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38662025-12-19 06:57:14AI1766156167867r03j2j1pg{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a ticketing system","sid":"AI1766156167867r03j2j1pg","userID":"","AISummary":"I need a ticketing system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1766156167867r03j2j1pg"}AI Search
38672025-12-19 06:57:14AI1766156167867r03j2j1pg{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a ticketing system","sid":"AI1766156167867r03j2j1pg","userID":"","AISummary":"I need a ticketing system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1766156167867r03j2j1pg"}AI Search
38682025-12-19 06:57:45AI1766156261513yhjslvetn{"PalomarrAISearchID":"AI1766156261513yhjslvetn","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1766156261513yhjslvetn","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38692025-12-19 08:21:25AI1766161279944e9dw52ain39{"PalomarrAISearchID":"AI1766161279944e9dw52ain","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766161279944e9dw52ain","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38702025-12-19 08:21:25AI1766161279944e9dw52ain39{"PalomarrAISearchID":"AI1766161279944e9dw52ain","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766161279944e9dw52ain","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38712025-12-19 08:21:25AI1766161279944e9dw52ain39{"PalomarrAISearchID":"AI1766161279944e9dw52ain","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766161279944e9dw52ain","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38722025-12-19 08:38:21AI176616229594160mqnxpd339{"PalomarrAISearchID":"AI176616229594160mqnxpd3","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI176616229594160mqnxpd3","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38732025-12-19 08:38:21AI176616229594160mqnxpd339{"PalomarrAISearchID":"AI176616229594160mqnxpd3","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI176616229594160mqnxpd3","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38742025-12-19 09:03:46AI176616382150676z8cl9cx39{"PalomarrAISearchID":"AI176616382150676z8cl9cx","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI176616382150676z8cl9cx","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38752025-12-19 09:03:46AI176616382150676z8cl9cx39{"PalomarrAISearchID":"AI176616382150676z8cl9cx","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI176616382150676z8cl9cx","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38762025-12-19 11:00:07AI1766170802902hlbq1f3bx39{"PalomarrAISearchID":"AI1766170802902hlbq1f3bx","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766170802902hlbq1f3bx","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38772025-12-19 11:00:07AI1766170802902hlbq1f3bx39{"PalomarrAISearchID":"AI1766170802902hlbq1f3bx","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766170802902hlbq1f3bx","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38782025-12-19 11:00:07AI1766170802902hlbq1f3bx39{"PalomarrAISearchID":"AI1766170802902hlbq1f3bx","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766170802902hlbq1f3bx","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38792025-12-19 15:58:18AI1766188693896bm22lluvf39{"PalomarrAISearchID":"AI1766188693896bm22lluvf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766188693896bm22lluvf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38802025-12-19 15:58:18AI1766188693896bm22lluvf39{"PalomarrAISearchID":"AI1766188693896bm22lluvf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766188693896bm22lluvf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38812025-12-19 15:58:18AI1766188693896bm22lluvf39{"PalomarrAISearchID":"AI1766188693896bm22lluvf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766188693896bm22lluvf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38822025-12-19 15:58:46AI1766188722433gnyqc2x9c39{"PalomarrAISearchID":"AI1766188722433gnyqc2x9c","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766188722433gnyqc2x9c","userID":39,"AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38832025-12-19 16:00:29AI1766188824786phj535k9739{"PalomarrAISearchID":"AI1766188824786phj535k97","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1766188824786phj535k97","userID":39,"AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38842025-12-19 16:00:29AI1766188824786phj535k9739{"PalomarrAISearchID":"AI1766188824786phj535k97","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1766188824786phj535k97","userID":39,"AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38852025-12-19 16:01:13AI1766188868390sh3wfi5l439{"PalomarrAISearchID":"AI1766188868390sh3wfi5l4","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766188868390sh3wfi5l4","userID":39,"AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
38862025-12-19 16:18:02c041l1562113102388249614452{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist all channels supplier","sid":"c041l156211310238824961445","userID":2,"AISummary":"I need an agent assist all channels supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"c041l156211310238824961445"}AI Search
38872025-12-19 16:18:02c041l1562113102388249614452{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need an agent assist all channels supplier","sid":"c041l156211310238824961445","userID":2,"AISummary":"I need an agent assist all channels supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"c041l156211310238824961445"}AI Search
38882025-12-19 16:27:06826q373114294y05255216741639{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I meed a WFM tool","sid":"826q373114294y052552167416","userID":39,"AISummary":"I meed a WFM tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"826q373114294y052552167416"}AI Search
38892025-12-19 19:32:28923152565085953162o94s05892{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need a Agent Assist All Channels supplier","sid":"923152565085953162o94s0589","userID":2,"AISummary":"I need a Agent Assist All Channels supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"923152565085953162o94s0589"}AI Search
38902025-12-19 19:32:28923152565085953162o94s05892{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need a Agent Assist All Channels supplier","sid":"923152565085953162o94s0589","userID":2,"AISummary":"I need a Agent Assist All Channels supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"923152565085953162o94s0589"}AI Search
38912025-12-19 19:46:19141k2992j02500384329377p572{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need a Agent Assist All Channels supplier","sid":"141k2992j02500384329377p57","userID":2,"AISummary":"I need a Agent Assist All Channels supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"141k2992j02500384329377p57"}AI Search
38922025-12-19 19:46:19141k2992j02500384329377p572{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"I need a Agent Assist All Channels supplier","sid":"141k2992j02500384329377p57","userID":2,"AISummary":"I need a Agent Assist All Channels supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"141k2992j02500384329377p57"}AI Search
38932025-12-19 20:02:21000586842a04e704082m06186139{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM tool for my call center","sid":"000586842a04e704082m061861","userID":39,"AISummary":"I need a WFM tool for my call center","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"000586842a04e704082m061861"}AI Search
38942025-12-19 20:04:34528676161495697999v5e3372h39{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I meed a voicebot","sid":"528676161495697999v5e3372h","userID":39,"AISummary":"I meed a voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"528676161495697999v5e3372h"}AI Search
38952025-12-19 20:04:34528676161495697999v5e3372h39{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I meed a voicebot","sid":"528676161495697999v5e3372h","userID":39,"AISummary":"I meed a voicebot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"528676161495697999v5e3372h"}AI Search
38962025-12-19 20:05:20528676161495697999v5e3372h39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I meed a chatbot","sid":"528676161495697999v5e3372h","userID":39,"AISummary":"I meed a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"528676161495697999v5e3372h"}AI Search
38972025-12-19 20:05:20528676161495697999v5e3372h39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I meed a chatbot","sid":"528676161495697999v5e3372h","userID":39,"AISummary":"I meed a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"528676161495697999v5e3372h"}AI Search
38982025-12-19 20:06:2285716487s39219809683p23r1639{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a ticketing system","sid":"85716487s39219809683p23r16","userID":39,"AISummary":"I need a ticketing system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"85716487s39219809683p23r16"}AI Search
38992025-12-19 20:06:2285716487s39219809683p23r1639{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a ticketing system","sid":"85716487s39219809683p23r16","userID":39,"AISummary":"I need a ticketing system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"85716487s39219809683p23r16"}AI Search
39002025-12-19 20:07:14AI1766203630598o64drh3k839{"PalomarrAISearchID":"AI1766203630598o64drh3k8","categoryName":"Collaboration","verticalName":"Unified Communications","userInput":"I'm looking for a Collaboration supplier in Unified Communications.","PID":"ys73uz","APIBody":"","intent":"find","category":"Collaboration","vertical":"UC","ConcatRequirements":"I'm looking for a Collaboration supplier in Unified Communications.","sid":"AI1766203630598o64drh3k8","userID":39,"AISummary":"I'm looking for a Collaboration supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39012025-12-19 20:09:347871520o0627p7319918f031764{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a UCaaSs tool","sid":"7871520o0627p7319918f03176","userID":4,"AISummary":"I need a UCaaSs tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7871520o0627p7319918f03176"}AI Search
39022025-12-19 20:12:5955656313318042663618291mr1{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a phone system","sid":"55656313318042663618291mr1","userID":"","AISummary":"I need a phone system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"55656313318042663618291mr1"}AI Search
39032025-12-19 20:13:4155656313318042663618291mr1{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a business phone system","sid":"55656313318042663618291mr1","userID":"","AISummary":"I need a business phone system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"55656313318042663618291mr1"}AI Search
39042025-12-19 20:14:11AI1766204047833m8ndv0urm{"PalomarrAISearchID":"AI1766204047833m8ndv0urm","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766204047833m8ndv0urm","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39052025-12-19 20:14:11AI1766204047833m8ndv0urm{"PalomarrAISearchID":"AI1766204047833m8ndv0urm","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766204047833m8ndv0urm","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39062025-12-19 20:15:1055656313318042663618291mr1{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need business phones for my office","sid":"55656313318042663618291mr1","userID":"","AISummary":"I need business phones for my office","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"55656313318042663618291mr1"}AI Search
39072025-12-19 20:17:2487v0332t989425s803422784734{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a phone system","sid":"87v0332t989425s80342278473","userID":4,"AISummary":"I need a phone system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"87v0332t989425s80342278473"}AI Search
39082025-12-19 20:18:29AI1766204306015uh6n2hia84{"PalomarrAISearchID":"AI1766204306015uh6n2hia8","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766204306015uh6n2hia8","userID":4,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39092025-12-19 20:18:29AI1766204306015uh6n2hia84{"PalomarrAISearchID":"AI1766204306015uh6n2hia8","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766204306015uh6n2hia8","userID":4,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39102025-12-19 20:19:17AI1766204306015uh6n2hia84{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a phone system for our offices","sid":"AI1766204306015uh6n2hia8","userID":4,"AISummary":"I need a phone system for our offices","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1766204306015uh6n2hia8"}AI Search
39112025-12-20 12:31:33AI176626268726439viswjxc39{"PalomarrAISearchID":"AI176626268726439viswjxc","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI176626268726439viswjxc","userID":39,"AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39122025-12-20 12:38:48AI1766263122154j44kjcqvn39{"PalomarrAISearchID":"AI1766263122154j44kjcqvn","categoryName":"Professional Services","verticalName":"Customer Experience","userInput":"I'm looking for a Professional Services supplier in Customer Experience.","PID":"t3ypnj","APIBody":"","intent":"find","category":"Professional Services","vertical":"CX","ConcatRequirements":"I'm looking for a Professional Services supplier in Customer Experience.","sid":"AI1766263122154j44kjcqvn","userID":39,"AISummary":"I'm looking for a Professional Services supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39132025-12-20 12:39:39AI1766263173206zjuqm17no39{"PalomarrAISearchID":"AI1766263173206zjuqm17no","categoryName":"Agent Assist Voice Only","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist Voice Only","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","sid":"AI1766263173206zjuqm17no","userID":39,"AISummary":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39142025-12-20 12:39:39AI1766263173206zjuqm17no39{"PalomarrAISearchID":"AI1766263173206zjuqm17no","categoryName":"Agent Assist Voice Only","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist Voice Only","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","sid":"AI1766263173206zjuqm17no","userID":39,"AISummary":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39152025-12-21 06:09:4130g509p3965882866807w83973{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a phone sustem","sid":"30g509p3965882866807w83973","userID":"","AISummary":"I need a phone sustem","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"30g509p3965882866807w83973"}AI Search
39162025-12-21 06:10:39AI1766326235567ho4xbnwc7{"PalomarrAISearchID":"AI1766326235567ho4xbnwc7","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1766326235567ho4xbnwc7","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39172025-12-21 06:18:42AI1766326718105y6r2wd4zb{"PalomarrAISearchID":"AI1766326718105y6r2wd4zb","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1766326718105y6r2wd4zb","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39182025-12-21 06:37:41AI17663278080313seoym8tf39{"PalomarrAISearchID":"AI17663278080313seoym8tf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17663278080313seoym8tf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39192025-12-21 06:37:41AI17663278080313seoym8tf39{"PalomarrAISearchID":"AI17663278080313seoym8tf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17663278080313seoym8tf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39202025-12-21 06:37:41AI17663278080313seoym8tf39{"PalomarrAISearchID":"AI17663278080313seoym8tf","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17663278080313seoym8tf","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39212025-12-21 06:43:03AI1766328179312oo4ein0oy{"PalomarrAISearchID":"AI1766328179312oo4ein0oy","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"Voice and Video Communication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1766328179312oo4ein0oy","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39222025-12-21 06:44:37AI1766328273129itk7eo21b{"PalomarrAISearchID":"AI1766328273129itk7eo21b","categoryName":"Benchmarking","verticalName":"Customer Experience","userInput":"I'm looking for a Benchmarking supplier in Customer Experience.","PID":"lnduhh","APIBody":"","intent":"find","category":"Benchmarking","vertical":"CX","ConcatRequirements":"I'm looking for a Benchmarking supplier in Customer Experience.","sid":"AI1766328273129itk7eo21b","userID":"","AISummary":"I'm looking for a Benchmarking supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39232025-12-21 07:04:08AI1766329432455b6ynkn56j{"PalomarrAISearchID":"AI1766329432455b6ynkn56j","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766329432455b6ynkn56j","userID":"","AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39242025-12-21 07:27:26e57805000195291185801p0i132{"PID":"0itdzw","APIBody":"","ConcatRequirements":"I need a SASE supplier","sid":"e57805000195291185801p0i13","userID":2,"AISummary":"I need a SASE supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"e57805000195291185801p0i13"}AI Search
39252025-12-21 07:30:53AI1766331048849ly03ienp1{"PalomarrAISearchID":"AI1766331048849ly03ienp1","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766331048849ly03ienp1","userID":"","AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39262025-12-21 07:32:28AI1766331145346zx42aanm42{"PalomarrAISearchID":"AI1766331145346zx42aanm4","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766331145346zx42aanm4","userID":2,"AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39272025-12-21 07:33:03AI1766331179835pvl9ilp1l{"PalomarrAISearchID":"AI1766331179835pvl9ilp1l","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1766331179835pvl9ilp1l","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39282025-12-21 07:33:03AI1766331179835pvl9ilp1l{"PalomarrAISearchID":"AI1766331179835pvl9ilp1l","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1766331179835pvl9ilp1l","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39292025-12-21 07:33:23AI1766331179835pvl9ilp1l{"PID":"0itdzw","APIBody":"","ConcatRequirements":"I need a SASE tool","sid":"AI1766331179835pvl9ilp1l","userID":"","AISummary":"I need a SASE tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1766331179835pvl9ilp1l"}AI Search
39302025-12-21 07:36:01AI1766331357141gl8fuvuwl{"PalomarrAISearchID":"AI1766331357141gl8fuvuwl","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1766331357141gl8fuvuwl","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39312025-12-21 07:36:01AI1766331357141gl8fuvuwl{"PalomarrAISearchID":"AI1766331357141gl8fuvuwl","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1766331357141gl8fuvuwl","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39322025-12-21 07:36:01AI1766331357141gl8fuvuwl{"PalomarrAISearchID":"AI1766331357141gl8fuvuwl","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1766331357141gl8fuvuwl","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39332025-12-21 07:36:50AI176633140706869phyqtgx{"PalomarrAISearchID":"AI176633140706869phyqtgx","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI176633140706869phyqtgx","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39342025-12-21 07:36:50AI176633140706869phyqtgx{"PalomarrAISearchID":"AI176633140706869phyqtgx","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI176633140706869phyqtgx","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39352025-12-21 07:39:17AI1766331553648kt0lwtydq{"PalomarrAISearchID":"AI1766331553648kt0lwtydq","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766331553648kt0lwtydq","userID":"","AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39362025-12-21 07:40:17AI1766331613811rni0wayzi39{"PalomarrAISearchID":"AI1766331613811rni0wayzi","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766331613811rni0wayzi","userID":39,"AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39372025-12-21 07:41:56AI1766331710819tgctuo2od{"PalomarrAISearchID":"AI1766331710819tgctuo2od","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766331710819tgctuo2od","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39382025-12-21 07:41:56AI1766331710819tgctuo2od{"PalomarrAISearchID":"AI1766331710819tgctuo2od","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766331710819tgctuo2od","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39392025-12-21 07:42:09AI1766331719555y6k9tah1p39{"PalomarrAISearchID":"AI1766331719555y6k9tah1p","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766331719555y6k9tah1p","userID":39,"AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39402025-12-21 07:42:30AI1766331745380zae4q5pf02{"PalomarrAISearchID":"AI1766331745380zae4q5pf0","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766331745380zae4q5pf0","userID":2,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39412025-12-21 07:42:30AI1766331745380zae4q5pf02{"PalomarrAISearchID":"AI1766331745380zae4q5pf0","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766331745380zae4q5pf0","userID":2,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39422025-12-21 07:51:37AI17663322912045t0wnjyzn2{"PalomarrAISearchID":"AI17663322912045t0wnjyzn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17663322912045t0wnjyzn","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39432025-12-21 07:51:37AI17663322912045t0wnjyzn2{"PalomarrAISearchID":"AI17663322912045t0wnjyzn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17663322912045t0wnjyzn","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39442025-12-21 07:51:37AI17663322912045t0wnjyzn2{"PalomarrAISearchID":"AI17663322912045t0wnjyzn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17663322912045t0wnjyzn","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39452025-12-21 07:54:23AI1766332459354iv0qjl1mh{"PalomarrAISearchID":"AI1766332459354iv0qjl1mh","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766332459354iv0qjl1mh","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39462025-12-21 07:54:23AI1766332459354iv0qjl1mh{"PalomarrAISearchID":"AI1766332459354iv0qjl1mh","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766332459354iv0qjl1mh","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39472025-12-21 08:00:20AI1766332816800dd43vqs4f2{"PalomarrAISearchID":"AI1766332816800dd43vqs4f","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1766332816800dd43vqs4f","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39482025-12-21 08:00:20AI1766332816800dd43vqs4f2{"PalomarrAISearchID":"AI1766332816800dd43vqs4f","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1766332816800dd43vqs4f","userID":2,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39492025-12-21 08:02:02AI1766332918945vlyop9mf1{"PalomarrAISearchID":"AI1766332918945vlyop9mf1","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766332918945vlyop9mf1","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39502025-12-21 08:02:02AI1766332918945vlyop9mf1{"PalomarrAISearchID":"AI1766332918945vlyop9mf1","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766332918945vlyop9mf1","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39512025-12-21 08:09:01AI1766333332491fal9955h8{"PalomarrAISearchID":"AI1766333332491fal9955h8","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766333332491fal9955h8","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39522025-12-21 08:09:01AI1766333332491fal9955h8{"PalomarrAISearchID":"AI1766333332491fal9955h8","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766333332491fal9955h8","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39532025-12-21 08:11:092x613523105409l17063821134{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM supplier","sid":"2x613523105409l17063821134","userID":"","AISummary":"I need a WFM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2x613523105409l17063821134"}AI Search
39542025-12-21 08:12:2894957620114414v6557367c553{"PID":"43pbyk","APIBody":"","ConcatRequirements":"I need a WFM supplier","sid":"94957620114414v6557367c553","userID":"","AISummary":"I need a WFM supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"94957620114414v6557367c553"}AI Search
39552025-12-21 08:18:25AI1766333902058gtk7hyh2i{"PalomarrAISearchID":"AI1766333902058gtk7hyh2i","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1766333902058gtk7hyh2i","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39562025-12-21 08:18:25AI1766333902058gtk7hyh2i{"PalomarrAISearchID":"AI1766333902058gtk7hyh2i","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1766333902058gtk7hyh2i","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39572025-12-21 08:22:09AI1766334124996ylgw1yekv{"PalomarrAISearchID":"AI1766334124996ylgw1yekv","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI1766334124996ylgw1yekv","userID":"","AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39582025-12-21 08:23:14591328658316681k832326993g{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I need a phone system for my business","sid":"591328658316681k832326993g","userID":"","AISummary":"I need a phone system for my business","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"591328658316681k832326993g"}AI Search
39592025-12-22 07:39:31AI17664179654972wodv6i2439{"PalomarrAISearchID":"AI17664179654972wodv6i24","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI17664179654972wodv6i24","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39602025-12-22 09:13:51021l7068p390775561z942414939{"PID":"fgvf9z","APIBody":"","ConcatRequirements":"I need a ticketing system","sid":"021l7068p390775561z9424149","userID":39,"AISummary":"I need a ticketing system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"021l7068p390775561z9424149"}AI Search
39612025-12-22 09:24:3123159180h8028699s48m64242639{"PID":"fgvf9z","APIBody":"","ConcatRequirements":"I need a ticketing system","sid":"23159180h8028699s48m642426","userID":39,"AISummary":"I need a ticketing system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"23159180h8028699s48m642426"}AI Search
39622025-12-22 09:25:38AI1766424331872v1941c9zo39{"PalomarrAISearchID":"AI1766424331872v1941c9zo","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1766424331872v1941c9zo","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39632025-12-22 10:23:07676997129483488577723x448i39{"PID":"fgvf9z","APIBody":"","ConcatRequirements":"I need a ticketing system","sid":"676997129483488577723x448i","userID":39,"AISummary":"I need a ticketing system","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"676997129483488577723x448i"}AI Search
39642025-12-22 10:23:55AI17664278297160zy0724sb39{"PalomarrAISearchID":"AI17664278297160zy0724sb","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI17664278297160zy0724sb","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39652025-12-22 10:24:44AI1766427876446ovnkd940539{"PalomarrAISearchID":"AI1766427876446ovnkd9405","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1766427876446ovnkd9405","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39662025-12-22 10:41:13AI1766428870074ggutt78bo{"PalomarrAISearchID":"AI1766428870074ggutt78bo","categoryName":"Translation","verticalName":"Customer Experience","userInput":"I'm looking for a Translation supplier in Customer Experience.","PID":"3tvg0u","APIBody":"","intent":"find","category":"Translation","vertical":"CX","ConcatRequirements":"I'm looking for a Translation supplier in Customer Experience.","sid":"AI1766428870074ggutt78bo","userID":"","AISummary":"I'm looking for a Translation supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39672025-12-22 10:42:03AI1766428919218daxfxj7ic{"PalomarrAISearchID":"AI1766428919218daxfxj7ic","categoryName":"SSO","verticalName":"Cyber Security","userInput":"I'm looking for a SSO supplier in Cyber Security.","PID":"5s95eu","APIBody":"","intent":"find","category":"SSO","vertical":"CS","ConcatRequirements":"I'm looking for a SSO supplier in Cyber Security.","sid":"AI1766428919218daxfxj7ic","userID":"","AISummary":"I'm looking for a SSO supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39682025-12-22 10:42:47AI17664289627274edq86uni{"PalomarrAISearchID":"AI17664289627274edq86uni","categoryName":"Colocation","verticalName":"Network","userInput":"I'm looking for a Colocation supplier in Network.","PID":"5708d7","APIBody":"","intent":"find","category":"Colocation","vertical":"NW","ConcatRequirements":"I'm looking for a Colocation supplier in Network.","sid":"AI17664289627274edq86uni","userID":"","AISummary":"I'm looking for a Colocation supplier in Network.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39692025-12-22 10:48:18AI1766429292857ym29zt7z239{"PalomarrAISearchID":"AI1766429292857ym29zt7z2","categoryName":"SSO","verticalName":"Cyber Security","userInput":"I'm looking for a SSO supplier in Cyber Security.","PID":"5s95eu","APIBody":"","intent":"find","category":"SSO","vertical":"CS","ConcatRequirements":"I'm looking for a SSO supplier in Cyber Security.","sid":"AI1766429292857ym29zt7z2","userID":39,"AISummary":"I'm looking for a SSO supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39702025-12-22 10:51:1359566571002189758442390pi739{"PID":"5708d7","APIBody":"","ConcatRequirements":"I need a colocation tool","sid":"59566571002189758442390pi7","userID":39,"AISummary":"I need a colocation tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"59566571002189758442390pi7"}AI Search
39712025-12-22 10:52:1859566571002189758442390pi739{"PID":"5708d7","APIBody":"","ConcatRequirements":"I need a colocation tool","sid":"59566571002189758442390pi7","userID":39,"AISummary":"I need a colocation tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"59566571002189758442390pi7"}AI Search
39722025-12-22 11:37:43AI1766432258668cqw2dfjnw{"PalomarrAISearchID":"AI1766432258668cqw2dfjnw","categoryName":"Noise Cancellation","verticalName":"Customer Experience","userInput":"I'm looking for a Noise Cancellation supplier in Customer Experience.","PID":"7htfr1","APIBody":"","intent":"find","category":"Noise Cancellation","vertical":"CX","ConcatRequirements":"I'm looking for a Noise Cancellation supplier in Customer Experience.","sid":"AI1766432258668cqw2dfjnw","userID":"","AISummary":"I'm looking for a Noise Cancellation supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39732025-12-22 11:39:22AI1766432358819j9f5tryt9{"PalomarrAISearchID":"AI1766432358819j9f5tryt9","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766432358819j9f5tryt9","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39742025-12-22 11:39:22AI1766432358819j9f5tryt9{"PalomarrAISearchID":"AI1766432358819j9f5tryt9","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766432358819j9f5tryt9","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39752025-12-22 11:39:22AI1766432358819j9f5tryt9{"PalomarrAISearchID":"AI1766432358819j9f5tryt9","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1766432358819j9f5tryt9","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39762025-12-22 15:46:51AI176644720786215eoigi65{"PalomarrAISearchID":"AI176644720786215eoigi65","categoryName":"SSO","verticalName":"Cyber Security","userInput":"I'm looking for a SSO supplier in Cyber Security.","PID":"5s95eu","APIBody":"","intent":"find","category":"SSO","vertical":"CS","ConcatRequirements":"I'm looking for a SSO supplier in Cyber Security.","sid":"AI176644720786215eoigi65","userID":"","AISummary":"I'm looking for a SSO supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39772025-12-22 15:49:32AI1766447368500srhf1oy9k{"PalomarrAISearchID":"AI1766447368500srhf1oy9k","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1766447368500srhf1oy9k","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39782025-12-22 15:50:26AI1766447423089u285zvgt039{"PalomarrAISearchID":"AI1766447423089u285zvgt0","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1766447423089u285zvgt0","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39792025-12-22 16:42:3087374730649t574bf4947075522{"PID":"fgvf9z","APIBody":"","ConcatRequirements":"I need a ticketing system supplier","sid":"87374730649t574bf494707552","userID":2,"AISummary":"I need a ticketing system supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"87374730649t574bf494707552"}AI Search
39802025-12-23 07:35:137u766180148354562c92e8651639{"PID":"3tvg0u","APIBody":"","ConcatRequirements":"I need a translation tool","sid":"7u766180148354562c92e86516","userID":39,"AISummary":"I need a translation tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7u766180148354562c92e86516"}AI Search
39812025-12-24 11:39:40AI1766605176915ro57syvo8{"PalomarrAISearchID":"AI1766605176915ro57syvo8","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766605176915ro57syvo8","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39822025-12-24 11:39:40AI1766605176915ro57syvo8{"PalomarrAISearchID":"AI1766605176915ro57syvo8","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766605176915ro57syvo8","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39832025-12-24 11:41:04AI1766605260419w9vhg08b6{"PalomarrAISearchID":"AI1766605260419w9vhg08b6","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766605260419w9vhg08b6","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39842025-12-24 11:41:04AI1766605260419w9vhg08b6{"PalomarrAISearchID":"AI1766605260419w9vhg08b6","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766605260419w9vhg08b6","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39852025-12-24 11:44:16AI176660545306593hxpr56f{"PalomarrAISearchID":"AI176660545306593hxpr56f","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI176660545306593hxpr56f","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39862025-12-24 11:44:16AI176660545306593hxpr56f{"PalomarrAISearchID":"AI176660545306593hxpr56f","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI176660545306593hxpr56f","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39872025-12-24 11:55:10AI17666061063266vppeuxs339{"PalomarrAISearchID":"AI17666061063266vppeuxs3","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI17666061063266vppeuxs3","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39882025-12-24 11:55:42AI17666061378372yd4a99jn39{"PalomarrAISearchID":"AI17666061378372yd4a99jn","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17666061378372yd4a99jn","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39892025-12-24 11:55:42AI17666061378372yd4a99jn39{"PalomarrAISearchID":"AI17666061378372yd4a99jn","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17666061378372yd4a99jn","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39902025-12-25 15:23:58AI1766705034314m04sivnjx39{"PalomarrAISearchID":"AI1766705034314m04sivnjx","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766705034314m04sivnjx","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39912025-12-25 15:23:58AI1766705034314m04sivnjx39{"PalomarrAISearchID":"AI1766705034314m04sivnjx","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766705034314m04sivnjx","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39922025-12-25 15:25:26AI1766705122901ttuu7a3nk39{"PalomarrAISearchID":"AI1766705122901ttuu7a3nk","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766705122901ttuu7a3nk","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39932025-12-25 15:25:27AI1766705122901ttuu7a3nk39{"PalomarrAISearchID":"AI1766705122901ttuu7a3nk","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766705122901ttuu7a3nk","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39942025-12-25 15:30:08AI1766705404870177v1m9k2{"PalomarrAISearchID":"AI1766705404870177v1m9k2","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766705404870177v1m9k2","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39952025-12-25 15:30:08AI1766705404870177v1m9k2{"PalomarrAISearchID":"AI1766705404870177v1m9k2","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766705404870177v1m9k2","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39962025-12-25 16:42:51AI1766709767684rq5ft9yhy{"PalomarrAISearchID":"AI1766709767684rq5ft9yhy","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766709767684rq5ft9yhy","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39972025-12-25 16:42:51AI1766709767684rq5ft9yhy{"PalomarrAISearchID":"AI1766709767684rq5ft9yhy","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766709767684rq5ft9yhy","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39982025-12-25 18:28:15AI1766716091949xrvhu4m53{"PalomarrAISearchID":"AI1766716091949xrvhu4m53","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766716091949xrvhu4m53","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
39992025-12-25 18:28:15AI1766716091949xrvhu4m53{"PalomarrAISearchID":"AI1766716091949xrvhu4m53","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766716091949xrvhu4m53","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40002025-12-25 18:29:15AI1766716091949xrvhu4m53{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in","sid":"AI1766716091949xrvhu4m53","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1766716091949xrvhu4m53"}AI Search
40012025-12-25 18:29:15AI1766716091949xrvhu4m53{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in","sid":"AI1766716091949xrvhu4m53","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1766716091949xrvhu4m53"}AI Search
40022025-12-26 08:01:22AI1766764878118mgpob6jn839{"PalomarrAISearchID":"AI1766764878118mgpob6jn8","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766764878118mgpob6jn8","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40032025-12-26 08:01:22AI1766764878118mgpob6jn839{"PalomarrAISearchID":"AI1766764878118mgpob6jn8","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1766764878118mgpob6jn8","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40042025-12-26 08:01:27AI1766764881754rjtdbgyeu39{"PalomarrAISearchID":"AI1766764881754rjtdbgyeu","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766764881754rjtdbgyeu","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40052025-12-26 08:01:27AI1766764881754rjtdbgyeu39{"PalomarrAISearchID":"AI1766764881754rjtdbgyeu","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766764881754rjtdbgyeu","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40062025-12-26 08:05:55AI1766765150757xqnzhz07v39{"PalomarrAISearchID":"AI1766765150757xqnzhz07v","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766765150757xqnzhz07v","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40072025-12-26 08:05:55AI1766765150757xqnzhz07v39{"PalomarrAISearchID":"AI1766765150757xqnzhz07v","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766765150757xqnzhz07v","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40082025-12-26 08:08:53AI1766765329313h32m342jt39{"PalomarrAISearchID":"AI1766765329313h32m342jt","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766765329313h32m342jt","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40092025-12-26 08:08:53AI1766765329313h32m342jt39{"PalomarrAISearchID":"AI1766765329313h32m342jt","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766765329313h32m342jt","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40102025-12-26 08:19:55AI1766765989069r8vshhsg639{"PalomarrAISearchID":"AI1766765989069r8vshhsg6","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766765989069r8vshhsg6","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40112025-12-26 08:19:56AI1766765989069r8vshhsg639{"PalomarrAISearchID":"AI1766765989069r8vshhsg6","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766765989069r8vshhsg6","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40122025-12-26 08:23:39AI1766766214747ptrryf5h839{"PalomarrAISearchID":"AI1766766214747ptrryf5h8","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766766214747ptrryf5h8","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40132025-12-26 08:23:39AI1766766214747ptrryf5h839{"PalomarrAISearchID":"AI1766766214747ptrryf5h8","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766766214747ptrryf5h8","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40142025-12-26 08:35:26AI17667669212375qoweckt7{"PalomarrAISearchID":"AI17667669212375qoweckt7","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17667669212375qoweckt7","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40152025-12-26 08:35:26AI17667669212375qoweckt7{"PalomarrAISearchID":"AI17667669212375qoweckt7","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17667669212375qoweckt7","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40162025-12-26 08:36:305025664a7978283c1i53597788{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a self service chatbot","PalomarrAISearchID":"5025664a7978283c1i53597788","sid":"5025664a7978283c1i53597788","userID":"","AISummary":"I need a self service chatbot","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
40172025-12-26 08:36:305025664a7978283c1i53597788{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a self service chatbot","PalomarrAISearchID":"5025664a7978283c1i53597788","sid":"5025664a7978283c1i53597788","userID":"","AISummary":"I need a self service chatbot","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Chatbot","verticalName":"Business Software"}AI_Solution_Button
40182025-12-26 08:38:34AI1766767105639rmqddu9gd{"PalomarrAISearchID":"AI1766767105639rmqddu9gd","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766767105639rmqddu9gd","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40192025-12-26 08:38:34AI1766767105639rmqddu9gd{"PalomarrAISearchID":"AI1766767105639rmqddu9gd","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766767105639rmqddu9gd","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40202025-12-26 08:39:3934650272574696583835a41r6739{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"34650272574696583835a41r67","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"34650272574696583835a41r67"}AI Search
40212025-12-26 08:39:3934650272574696583835a41r6739{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"34650272574696583835a41r67","userID":39,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"34650272574696583835a41r67"}AI Search
40222025-12-26 08:53:34AI1766768011246vyoi6o2mc{"PalomarrAISearchID":"AI1766768011246vyoi6o2mc","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766768011246vyoi6o2mc","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40232025-12-26 08:53:34AI1766768011246vyoi6o2mc{"PalomarrAISearchID":"AI1766768011246vyoi6o2mc","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI1766768011246vyoi6o2mc","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40242025-12-26 09:10:53AI17667690499379gukrpnwh{"PalomarrAISearchID":"AI17667690499379gukrpnwh","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17667690499379gukrpnwh","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40252025-12-26 09:10:53AI17667690499379gukrpnwh{"PalomarrAISearchID":"AI17667690499379gukrpnwh","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17667690499379gukrpnwh","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40262025-12-26 13:03:32AI17667830089329pr4ldj9i{"PalomarrAISearchID":"AI17667830089329pr4ldj9i","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17667830089329pr4ldj9i","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40272025-12-26 13:03:32AI17667830089329pr4ldj9i{"PalomarrAISearchID":"AI17667830089329pr4ldj9i","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17667830089329pr4ldj9i","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40282025-12-26 13:04:39AI1766783074654i1j3tbk11{"PalomarrAISearchID":"AI1766783074654i1j3tbk11","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1766783074654i1j3tbk11","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40292025-12-26 13:04:40AI1766783074654i1j3tbk11{"PalomarrAISearchID":"AI1766783074654i1j3tbk11","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1766783074654i1j3tbk11","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40302025-12-27 19:21:36AI1766892091727nfmtrjwgp{"PalomarrAISearchID":"AI1766892091727nfmtrjwgp","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1766892091727nfmtrjwgp","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40312025-12-27 19:21:36AI1766892091727nfmtrjwgp{"PalomarrAISearchID":"AI1766892091727nfmtrjwgp","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1766892091727nfmtrjwgp","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40322025-12-28 18:41:16AI176697606986137xrernbx{"PalomarrAISearchID":"AI176697606986137xrernbx","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI176697606986137xrernbx","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40332025-12-28 18:41:16AI176697606986137xrernbx{"PalomarrAISearchID":"AI176697606986137xrernbx","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI176697606986137xrernbx","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40342025-12-29 13:52:00AI1767045111134pdnw1yh67{"PalomarrAISearchID":"AI1767045111134pdnw1yh67","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767045111134pdnw1yh67","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40352025-12-29 13:52:00AI1767045111134pdnw1yh67{"PalomarrAISearchID":"AI1767045111134pdnw1yh67","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767045111134pdnw1yh67","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40362025-12-29 16:14:55AI17670536915862pozw5vlh{"PalomarrAISearchID":"AI17670536915862pozw5vlh","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17670536915862pozw5vlh","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40372025-12-29 16:14:55AI17670536915862pozw5vlh{"PalomarrAISearchID":"AI17670536915862pozw5vlh","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17670536915862pozw5vlh","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40382025-12-29 16:14:55AI17670536915862pozw5vlh{"PalomarrAISearchID":"AI17670536915862pozw5vlh","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17670536915862pozw5vlh","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40392025-12-29 19:32:19AI1767065533111ndu8y128y{"PalomarrAISearchID":"AI1767065533111ndu8y128y","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767065533111ndu8y128y","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40402025-12-29 19:32:19AI1767065533111ndu8y128y{"PalomarrAISearchID":"AI1767065533111ndu8y128y","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767065533111ndu8y128y","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40412025-12-29 19:41:31AI176706608406041v5rxjh139{"PalomarrAISearchID":"AI176706608406041v5rxjh1","categoryName":"North America","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in North America.","PID":"q0wtcf","APIBody":"","intent":"find","category":"q0wtcf","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in North America.","sid":"AI176706608406041v5rxjh1","userID":39,"AISummary":"I'm looking for BPO suppliers in North America.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40422025-12-29 19:46:41AI1767066394276qpaujzcuw39{"PalomarrAISearchID":"AI1767066394276qpaujzcuw","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767066394276qpaujzcuw","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40432025-12-29 19:46:41AI1767066394276qpaujzcuw39{"PalomarrAISearchID":"AI1767066394276qpaujzcuw","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767066394276qpaujzcuw","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40442025-12-29 19:49:18AI1767066485674spg0tvacq39{"PalomarrAISearchID":"AI1767066485674spg0tvacq","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1767066485674spg0tvacq","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40452025-12-30 07:13:02AI1767107579200ftx2opukc{"PalomarrAISearchID":"AI1767107579200ftx2opukc","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1767107579200ftx2opukc","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40462025-12-30 07:13:02AI1767107579200ftx2opukc{"PalomarrAISearchID":"AI1767107579200ftx2opukc","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1767107579200ftx2opukc","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40472025-12-31 06:31:07AI1767191462922w4e6f9b65{"PalomarrAISearchID":"AI1767191462922w4e6f9b65","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767191462922w4e6f9b65","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40482025-12-31 06:31:07AI1767191462922w4e6f9b65{"PalomarrAISearchID":"AI1767191462922w4e6f9b65","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767191462922w4e6f9b65","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40492025-12-31 08:10:09AI176719740298241u98e6m239{"PalomarrAISearchID":"AI176719740298241u98e6m2","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI176719740298241u98e6m2","userID":39,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40502025-12-31 08:10:09AI176719740298241u98e6m239{"PalomarrAISearchID":"AI176719740298241u98e6m2","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI176719740298241u98e6m2","userID":39,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40512025-12-31 08:10:09AI176719740298241u98e6m239{"PalomarrAISearchID":"AI176719740298241u98e6m2","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI176719740298241u98e6m2","userID":39,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40522025-12-31 09:53:29AI1767203605083rxjkmninn39{"PalomarrAISearchID":"AI1767203605083rxjkmninn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1767203605083rxjkmninn","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40532025-12-31 09:53:29AI1767203605083rxjkmninn39{"PalomarrAISearchID":"AI1767203605083rxjkmninn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1767203605083rxjkmninn","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40542025-12-31 09:53:29AI1767203605083rxjkmninn39{"PalomarrAISearchID":"AI1767203605083rxjkmninn","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1767203605083rxjkmninn","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40552025-12-31 09:55:00AI17672036969842l3ihj8qq2{"PalomarrAISearchID":"AI17672036969842l3ihj8qq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17672036969842l3ihj8qq","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40562025-12-31 09:55:00AI17672036969842l3ihj8qq2{"PalomarrAISearchID":"AI17672036969842l3ihj8qq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17672036969842l3ihj8qq","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40572025-12-31 09:55:00AI17672036969842l3ihj8qq2{"PalomarrAISearchID":"AI17672036969842l3ihj8qq","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17672036969842l3ihj8qq","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40582025-12-31 10:02:01AI1767204118123gmj74cmcx39{"PalomarrAISearchID":"AI1767204118123gmj74cmcx","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767204118123gmj74cmcx","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40592025-12-31 10:02:01AI1767204118123gmj74cmcx39{"PalomarrAISearchID":"AI1767204118123gmj74cmcx","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767204118123gmj74cmcx","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40602025-12-31 10:03:00AI1767204118123gmj74cmcx39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767204118123gmj74cmcx","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1767204118123gmj74cmcx"}AI Search
40612025-12-31 10:03:00AI1767204118123gmj74cmcx39{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767204118123gmj74cmcx","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1767204118123gmj74cmcx"}AI Search
40622025-12-31 10:12:05AI1767204721120l3vogvpql39{"PalomarrAISearchID":"AI1767204721120l3vogvpql","categoryName":"Accent Neutralization","verticalName":"Customer Experience","userInput":"I'm looking for a Accent Neutralization supplier in Customer Experience.","PID":"d7ov5v","APIBody":"","intent":"find","category":"Accent Neutralization","vertical":"CX","ConcatRequirements":"I'm looking for a Accent Neutralization supplier in Customer Experience.","sid":"AI1767204721120l3vogvpql","userID":39,"AISummary":"I'm looking for a Accent Neutralization supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40632025-12-31 12:55:09AI17672145036372yn9pr47739{"PalomarrAISearchID":"AI17672145036372yn9pr477","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672145036372yn9pr477","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40642025-12-31 12:55:09AI17672145036372yn9pr47739{"PalomarrAISearchID":"AI17672145036372yn9pr477","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672145036372yn9pr477","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40652025-12-31 14:12:43AI176721915965364eejmsn1{"PalomarrAISearchID":"AI176721915965364eejmsn1","categoryName":"UCaaS","verticalName":"Unified Communications","userInput":"I'm looking for a UCaaS supplier in Unified Communications.","PID":"ys73uz","APIBody":"","intent":"find","category":"UCaaS","vertical":"UC","ConcatRequirements":"I'm looking for a UCaaS supplier in Unified Communications.","sid":"AI176721915965364eejmsn1","userID":"","AISummary":"I'm looking for a UCaaS supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40662025-12-31 14:13:41AI1767219216007maj5vlcx8{"PalomarrAISearchID":"AI1767219216007maj5vlcx8","categoryName":"UCaaS","verticalName":"Unified Communications","userInput":"I'm looking for a UCaaS supplier in Unified Communications.","PID":"ys73uz","APIBody":"","intent":"find","category":"UCaaS","vertical":"UC","ConcatRequirements":"I'm looking for a UCaaS supplier in Unified Communications.","sid":"AI1767219216007maj5vlcx8","userID":"","AISummary":"I'm looking for a UCaaS supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40672025-12-31 14:14:56AI1767219290802ti0vry7hr{"PalomarrAISearchID":"AI1767219290802ti0vry7hr","categoryName":"Collaboration","verticalName":"Unified Communications","userInput":"I'm looking for a Collaboration supplier in Unified Communications.","PID":"ys73uz","APIBody":"","intent":"find","category":"Collaboration","vertical":"UC","ConcatRequirements":"I'm looking for a Collaboration supplier in Unified Communications.","sid":"AI1767219290802ti0vry7hr","userID":"","AISummary":"I'm looking for a Collaboration supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40682025-12-31 15:20:145o3140176387v27646848233362{"PID":"yemu6f","APIBody":"","ConcatRequirements":"I need a Collaboration","sid":"5o3140176387v2764684823336","userID":2,"AISummary":"I need a Collaboration","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5o3140176387v2764684823336"}AI Search
40692025-12-31 15:21:318f335799117806969wp72568452{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I'm looking for a Collaboration supplier in Unified Communications.","sid":"8f335799117806969wp7256845","userID":2,"AISummary":"I'm looking for a Collaboration supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8f335799117806969wp7256845"}AI Search
40702025-12-31 15:24:09AI17672234462528rlxxqv5c4{"PalomarrAISearchID":"AI17672234462528rlxxqv5c","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17672234462528rlxxqv5c","userID":4,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40712025-12-31 15:24:09AI17672234462528rlxxqv5c4{"PalomarrAISearchID":"AI17672234462528rlxxqv5c","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17672234462528rlxxqv5c","userID":4,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40722025-12-31 15:24:09AI17672234462528rlxxqv5c4{"PalomarrAISearchID":"AI17672234462528rlxxqv5c","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17672234462528rlxxqv5c","userID":4,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40732025-12-31 15:24:58AI1767223494602ovem2rx5e{"PalomarrAISearchID":"AI1767223494602ovem2rx5e","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1767223494602ovem2rx5e","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40742025-12-31 15:24:58AI1767223494602ovem2rx5e{"PalomarrAISearchID":"AI1767223494602ovem2rx5e","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1767223494602ovem2rx5e","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40752025-12-31 15:26:36AI1767223593012gcusyzd7e39{"PalomarrAISearchID":"AI1767223593012gcusyzd7e","categoryName":"UCaaS","verticalName":"Unified Communications","userInput":"I'm looking for a UCaaS supplier in Unified Communications.","PID":"ys73uz","APIBody":"","intent":"find","category":"UCaaS","vertical":"UC","ConcatRequirements":"I'm looking for a UCaaS supplier in Unified Communications.","sid":"AI1767223593012gcusyzd7e","userID":39,"AISummary":"I'm looking for a UCaaS supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40762025-12-31 15:28:25AI1767223700752asr93bbbh39{"PalomarrAISearchID":"AI1767223700752asr93bbbh","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767223700752asr93bbbh","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40772025-12-31 15:28:25AI1767223700752asr93bbbh39{"PalomarrAISearchID":"AI1767223700752asr93bbbh","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767223700752asr93bbbh","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40782025-12-31 15:29:15AI1767223751659xly9460qm39{"PalomarrAISearchID":"AI1767223751659xly9460qm","categoryName":"Digital Chat","verticalName":"Customer Experience","userInput":"I'm looking for a Digital Chat supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Digital Only","vertical":"CX","ConcatRequirements":"I'm looking for a Digital Chat supplier in Customer Experience.","sid":"AI1767223751659xly9460qm","userID":39,"AISummary":"I'm looking for a Digital Chat supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40792025-12-31 15:29:15AI1767223751659xly9460qm39{"PalomarrAISearchID":"AI1767223751659xly9460qm","categoryName":"Digital Chat","verticalName":"Customer Experience","userInput":"I'm looking for a Digital Chat supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Digital Only","vertical":"CX","ConcatRequirements":"I'm looking for a Digital Chat supplier in Customer Experience.","sid":"AI1767223751659xly9460qm","userID":39,"AISummary":"I'm looking for a Digital Chat supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40802025-12-31 15:30:29AI1767223825886sstpt2h9h39{"PalomarrAISearchID":"AI1767223825886sstpt2h9h","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767223825886sstpt2h9h","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40812025-12-31 15:30:29AI1767223825886sstpt2h9h39{"PalomarrAISearchID":"AI1767223825886sstpt2h9h","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767223825886sstpt2h9h","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40822025-12-31 15:34:23AI17672240600023l2yl5yde39{"PalomarrAISearchID":"AI17672240600023l2yl5yde","categoryName":"WFM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM supplier in Customer Experience.","PID":"43pbyk","APIBody":"","intent":"find","category":"WFM","vertical":"CX","ConcatRequirements":"I'm looking for a WFM supplier in Customer Experience.","sid":"AI17672240600023l2yl5yde","userID":39,"AISummary":"I'm looking for a WFM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40832025-12-31 15:35:36AI1767224132822eqlylbaey39{"PalomarrAISearchID":"AI1767224132822eqlylbaey","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"9o6hsq","APIBody":"","intent":"find","category":"Outbound Dialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1767224132822eqlylbaey","userID":39,"AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40842025-12-31 15:35:57u29359pk1431078840872137172{"PID":"ys73uz","APIBody":"","ConcatRequirements":"I'm looking for a Collaboration supplier in Unified Communications.","sid":"u29359pk143107884087213717","userID":2,"AISummary":"I'm looking for a Collaboration supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"u29359pk143107884087213717"}AI Search
40852025-12-31 15:37:22AI1767224237800ns200btia{"PalomarrAISearchID":"AI1767224237800ns200btia","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767224237800ns200btia","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40862025-12-31 15:37:22AI1767224237800ns200btia{"PalomarrAISearchID":"AI1767224237800ns200btia","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767224237800ns200btia","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40872025-12-31 16:05:12AI1767225863577g3bam3sm52{"PalomarrAISearchID":"AI1767225863577g3bam3sm5","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767225863577g3bam3sm5","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40882025-12-31 16:05:12AI1767225863577g3bam3sm52{"PalomarrAISearchID":"AI1767225863577g3bam3sm5","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767225863577g3bam3sm5","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40892025-12-31 16:13:43AI17672264194592h3lf35gj2{"PalomarrAISearchID":"AI17672264194592h3lf35gj","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672264194592h3lf35gj","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40902025-12-31 16:13:43AI17672264194592h3lf35gj2{"PalomarrAISearchID":"AI17672264194592h3lf35gj","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672264194592h3lf35gj","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40912025-12-31 16:24:40AI1767227076131frrn7b0v5{"PalomarrAISearchID":"AI1767227076131frrn7b0v5","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767227076131frrn7b0v5","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40922025-12-31 16:24:40AI1767227076131frrn7b0v5{"PalomarrAISearchID":"AI1767227076131frrn7b0v5","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767227076131frrn7b0v5","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40932025-12-31 16:25:36AI17672271326092sldy3bh2{"PalomarrAISearchID":"AI17672271326092sldy3bh2","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672271326092sldy3bh2","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40942025-12-31 16:25:36AI17672271326092sldy3bh2{"PalomarrAISearchID":"AI17672271326092sldy3bh2","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672271326092sldy3bh2","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40952025-12-31 16:27:21AI17672272376397r1qvq563{"PalomarrAISearchID":"AI17672272376397r1qvq563","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672272376397r1qvq563","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40962025-12-31 16:27:21AI17672272376397r1qvq563{"PalomarrAISearchID":"AI17672272376397r1qvq563","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17672272376397r1qvq563","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40972026-01-01 13:25:40AI1767302736699ioh8rsxp0{"PalomarrAISearchID":"AI1767302736699ioh8rsxp0","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767302736699ioh8rsxp0","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40982026-01-01 13:25:41AI1767302736699ioh8rsxp0{"PalomarrAISearchID":"AI1767302736699ioh8rsxp0","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767302736699ioh8rsxp0","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
40992026-01-02 10:27:22AI17673784378831562f68ij39{"PalomarrAISearchID":"AI17673784378831562f68ij","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17673784378831562f68ij","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41002026-01-02 10:27:22AI17673784378831562f68ij39{"PalomarrAISearchID":"AI17673784378831562f68ij","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17673784378831562f68ij","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41012026-01-02 10:28:17AI1767378491772tm1l9s2xq39{"PalomarrAISearchID":"AI1767378491772tm1l9s2xq","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767378491772tm1l9s2xq","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41022026-01-02 10:28:17AI1767378491772tm1l9s2xq39{"PalomarrAISearchID":"AI1767378491772tm1l9s2xq","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767378491772tm1l9s2xq","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41032026-01-02 10:43:34AI17673794088212cz7lyhge39{"PalomarrAISearchID":"AI17673794088212cz7lyhge","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17673794088212cz7lyhge","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41042026-01-02 10:43:34AI17673794088212cz7lyhge39{"PalomarrAISearchID":"AI17673794088212cz7lyhge","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17673794088212cz7lyhge","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41052026-01-02 10:43:34AI17673794088212cz7lyhge39{"PalomarrAISearchID":"AI17673794088212cz7lyhge","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17673794088212cz7lyhge","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41062026-01-02 13:06:12o7w386667368200834f95615852{"PID":"0itdzw","APIBody":"","ConcatRequirements":"I need a SASE supplier","sid":"o7w386667368200834f9561585","userID":2,"AISummary":"I need a SASE supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"o7w386667368200834f9561585"}AI Search
41072026-01-02 13:47:57AI1767390473634lx5kxf7sp2{"PalomarrAISearchID":"AI1767390473634lx5kxf7sp","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767390473634lx5kxf7sp","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41082026-01-02 13:47:57AI1767390473634lx5kxf7sp2{"PalomarrAISearchID":"AI1767390473634lx5kxf7sp","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767390473634lx5kxf7sp","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41092026-01-02 14:00:18AI17673912143703oqgsnp8f2{"PalomarrAISearchID":"AI17673912143703oqgsnp8f","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17673912143703oqgsnp8f","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41102026-01-02 14:00:18AI17673912143703oqgsnp8f2{"PalomarrAISearchID":"AI17673912143703oqgsnp8f","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17673912143703oqgsnp8f","userID":2,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41112026-01-02 14:04:30AI1767391466677nv1fxa36c{"PalomarrAISearchID":"AI1767391466677nv1fxa36c","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767391466677nv1fxa36c","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41122026-01-02 14:04:30AI1767391466677nv1fxa36c{"PalomarrAISearchID":"AI1767391466677nv1fxa36c","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767391466677nv1fxa36c","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41132026-01-04 07:17:28AI1767539841248rg154d95739{"PalomarrAISearchID":"AI1767539841248rg154d957","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767539841248rg154d957","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41142026-01-04 07:17:28AI1767539841248rg154d95739{"PalomarrAISearchID":"AI1767539841248rg154d957","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI1767539841248rg154d957","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41152026-01-05 08:14:391409526736937297x77123r739{"PID":"sruo0b","APIBody":"","ConcatRequirements":"DNS security suppliers","sid":"1409526736937297x77123r739","userID":"","AISummary":"DNS security suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1409526736937297x77123r739"}AI Search
41162026-01-05 08:17:492x852305879929391928r67513575{"PID":"ys73uz","APIBody":"","ConcatRequirements":"What sets one option apart from another in collaboration suite interoperability?","sid":"2x852305879929391928r67513","userID":575,"AISummary":"What sets one option apart from another in collaboration suite interoperability?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2x852305879929391928r67513"}AI Search
41172026-01-05 08:17:492x852305879929391928r67513575{"PID":"ys73uz","APIBody":"","ConcatRequirements":"What sets one option apart from another in collaboration suite interoperability?","sid":"2x852305879929391928r67513","userID":575,"AISummary":"What sets one option apart from another in collaboration suite interoperability?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"2x852305879929391928r67513"}AI Search
41182026-01-05 08:22:354265l3172062887f8003952044575{"PID":"qse493","APIBody":"","ConcatRequirements":"I need security awareness and training program","sid":"4265l3172062887f8003952044","userID":575,"AISummary":"I need security awareness and training program","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4265l3172062887f8003952044"}AI Search
41192026-01-05 08:25:47912i6245251436551044639g78575{"PID":"oxqrlj","APIBody":"","ConcatRequirements":"i need a data analytics tool","sid":"912i6245251436551044639g78","userID":575,"AISummary":"i need a data analytics tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"912i6245251436551044639g78"}AI Search
41202026-01-05 13:09:578b3079211876181203534v8676{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"Quality assurance","sid":"8b3079211876181203534v8676","userID":"","AISummary":"Quality assurance","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8b3079211876181203534v8676"}AI Search
41212026-01-05 16:28:00AI1767659277161c8tidy9dc155{"PalomarrAISearchID":"AI1767659277161c8tidy9dc","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1767659277161c8tidy9dc","userID":155,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41222026-01-05 16:28:00AI1767659277161c8tidy9dc155{"PalomarrAISearchID":"AI1767659277161c8tidy9dc","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1767659277161c8tidy9dc","userID":155,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41232026-01-05 16:28:00AI1767659277161c8tidy9dc155{"PalomarrAISearchID":"AI1767659277161c8tidy9dc","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1767659277161c8tidy9dc","userID":155,"AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41242026-01-06 09:37:59AI1767721075330ids11v9eg{"PalomarrAISearchID":"AI1767721075330ids11v9eg","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","sid":"AI1767721075330ids11v9eg","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41252026-01-06 09:37:59AI1767721075330ids11v9eg{"PalomarrAISearchID":"AI1767721075330ids11v9eg","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","sid":"AI1767721075330ids11v9eg","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41262026-01-06 09:37:59AI1767721075330ids11v9eg{"PalomarrAISearchID":"AI1767721075330ids11v9eg","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","sid":"AI1767721075330ids11v9eg","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. 8x8","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41272026-01-06 10:13:07AI1767723182805lbph7392n{"PalomarrAISearchID":"AI1767723182805lbph7392n","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1767723182805lbph7392n","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41282026-01-06 10:13:07AI1767723182805lbph7392n{"PalomarrAISearchID":"AI1767723182805lbph7392n","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1767723182805lbph7392n","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41292026-01-06 10:30:32AI1767724228150n0ctrz9cm{"PalomarrAISearchID":"AI1767724228150n0ctrz9cm","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience. agentic","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience. agentic","sid":"AI1767724228150n0ctrz9cm","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience. agentic","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41302026-01-06 10:30:32AI1767724228150n0ctrz9cm{"PalomarrAISearchID":"AI1767724228150n0ctrz9cm","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience. agentic","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience. agentic","sid":"AI1767724228150n0ctrz9cm","userID":"","AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience. agentic","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41312026-01-06 11:55:30AI1767729326163192om4iqh{"PalomarrAISearchID":"AI1767729326163192om4iqh","categoryName":"Advanced Threat Protection","verticalName":"Cyber Security","userInput":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","PID":"sruo0b","APIBody":"","intent":"find","category":"Advanced Threat Protection","vertical":"CS","ConcatRequirements":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","sid":"AI1767729326163192om4iqh","userID":"","AISummary":"I'm looking for a Advanced Threat Protection supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41322026-01-07 09:38:20AI1767807495966zxcnp4zox39{"PalomarrAISearchID":"AI1767807495966zxcnp4zox","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience.","PID":"l0vzx2","APIBody":"","intent":"find","category":"Training and LMS","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience.","sid":"AI1767807495966zxcnp4zox","userID":39,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41332026-01-07 09:52:07AI17678083233162k6cm67px39{"PalomarrAISearchID":"AI17678083233162k6cm67px","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience. I need a tool that works with Genesys","PID":"l0vzx2","APIBody":"","intent":"find","category":"Training and LMS","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience. I need a tool that works with Genesys","sid":"AI17678083233162k6cm67px","userID":39,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience. I need a tool that works with Genesys","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41342026-01-07 10:26:294021253267422576x7029914d02{"PID":"l0vzx2","APIBody":"","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience.","sid":"4021253267422576x7029914d0","userID":2,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4021253267422576x7029914d0"}AI Search
41352026-01-07 11:16:00AI1767813353296137ih448h262{"PalomarrAISearchID":"AI1767813353296137ih448h","categoryName":"Social Chat","verticalName":"Customer Experience","userInput":"I'm looking for a Social Chat supplier in Customer Experience.","PID":"o7wbg4","APIBody":"","intent":"find","category":"Digital and Social","vertical":"CX","ConcatRequirements":"I'm looking for a Social Chat supplier in Customer Experience.","sid":"AI1767813353296137ih448h","userID":262,"AISummary":"I'm looking for a Social Chat supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41362026-01-07 14:50:01AI17678261967415ljcw7yi839{"PalomarrAISearchID":"AI17678261967415ljcw7yi8","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience. I need a tool for my call center.","PID":"l0vzx2","APIBody":"","intent":"find","category":"Training and LMS","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience. I need a tool for my call center.","sid":"AI17678261967415ljcw7yi8","userID":39,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience. I need a tool for my call center.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41372026-01-07 14:50:29AI1767826223796cjwse2uc439{"PalomarrAISearchID":"AI1767826223796cjwse2uc4","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767826223796cjwse2uc4","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41382026-01-07 14:50:29AI1767826223796cjwse2uc439{"PalomarrAISearchID":"AI1767826223796cjwse2uc4","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"Agent Assist All Channels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1767826223796cjwse2uc4","userID":39,"AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41392026-01-07 14:53:29AI17678264052875vaaz5ovm39{"PalomarrAISearchID":"AI17678264052875vaaz5ovm","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI17678264052875vaaz5ovm","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41402026-01-07 14:53:29AI17678264052875vaaz5ovm39{"PalomarrAISearchID":"AI17678264052875vaaz5ovm","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"Self Service Voice Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI17678264052875vaaz5ovm","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41412026-01-07 14:53:37AI1767826412882opszi855a39{"PalomarrAISearchID":"AI1767826412882opszi855a","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience.","PID":"l0vzx2","APIBody":"","intent":"find","category":"Training and LMS","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience.","sid":"AI1767826412882opszi855a","userID":39,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41422026-01-07 14:58:55AI1767826730366fkysxlyg039{"PalomarrAISearchID":"AI1767826730366fkysxlyg0","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience.","PID":"l0vzx2","APIBody":"","intent":"find","category":"Training and LMS","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience.","sid":"AI1767826730366fkysxlyg0","userID":39,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41432026-01-07 14:59:49AI17678267852148z6szaxw039{"PalomarrAISearchID":"AI17678267852148z6szaxw0","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17678267852148z6szaxw0","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41442026-01-07 14:59:49AI17678267852148z6szaxw039{"PalomarrAISearchID":"AI17678267852148z6szaxw0","categoryName":"Self Service Chat Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"Self Service Chat/Social Bot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","sid":"AI17678267852148z6szaxw0","userID":39,"AISummary":"I'm looking for a Self Service Chat Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41452026-01-07 15:00:07AI17678267982280vai0tdvd39{"PalomarrAISearchID":"AI17678267982280vai0tdvd","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience.","PID":"l0vzx2","APIBody":"","intent":"find","category":"Training and LMS","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience.","sid":"AI17678267982280vai0tdvd","userID":39,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41462026-01-07 15:01:2846504063z277425494m59116582{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"46504063z277425494m5911658","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"46504063z277425494m5911658"}AI Search
41472026-01-07 15:01:2846504063z277425494m59116582{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"46504063z277425494m5911658","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"46504063z277425494m5911658"}AI Search
41482026-01-07 15:01:2846504063z277425494m59116582{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"46504063z277425494m5911658","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"46504063z277425494m5911658"}AI Search
41492026-01-07 15:02:58j70842486194304mf3083634342{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"j70842486194304mf308363434","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"j70842486194304mf308363434"}AI Search
41502026-01-07 15:02:58j70842486194304mf3083634342{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"j70842486194304mf308363434","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"j70842486194304mf308363434"}AI Search
41512026-01-07 15:02:58j70842486194304mf3083634342{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"j70842486194304mf308363434","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"j70842486194304mf308363434"}AI Search
41522026-01-07 15:16:2342s61y616877113855239472042{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"42s61y61687711385523947204","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"42s61y61687711385523947204"}AI Search
41532026-01-07 15:16:2342s61y616877113855239472042{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"42s61y61687711385523947204","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"42s61y61687711385523947204"}AI Search
41542026-01-07 15:16:2342s61y616877113855239472042{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"42s61y61687711385523947204","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"42s61y61687711385523947204"}AI Search
41552026-01-07 15:21:18956v6791818057377693291u07{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"Need professional services for CCaaS","sid":"956v6791818057377693291u07","userID":"","AISummary":"Need professional services for CCaaS","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"956v6791818057377693291u07"}AI Search
41562026-01-07 15:28:29177772298635x718172290s6n02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"177772298635x718172290s6n0","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"177772298635x718172290s6n0"}AI Search
41572026-01-07 15:28:29177772298635x718172290s6n02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"177772298635x718172290s6n0","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"177772298635x718172290s6n0"}AI Search
41582026-01-07 15:28:29177772298635x718172290s6n02{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"177772298635x718172290s6n0","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"177772298635x718172290s6n0"}AI Search
41592026-01-07 15:31:469e590v8163414811016834j9662{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"9e590v8163414811016834j966","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9e590v8163414811016834j966"}AI Search
41602026-01-07 15:31:469e590v8163414811016834j9662{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"9e590v8163414811016834j966","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9e590v8163414811016834j966"}AI Search
41612026-01-07 15:31:469e590v8163414811016834j9662{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"9e590v8163414811016834j966","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9e590v8163414811016834j966"}AI Search
41622026-01-07 16:00:05691t78842985193398070240c32{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"691t78842985193398070240c3","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"691t78842985193398070240c3"}AI Search
41632026-01-07 16:00:05691t78842985193398070240c32{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"691t78842985193398070240c3","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"691t78842985193398070240c3"}AI Search
41642026-01-07 16:00:05691t78842985193398070240c32{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"691t78842985193398070240c3","userID":2,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"691t78842985193398070240c3"}AI Search
41652026-01-08 12:06:00AI1767902750427t71c4blzr39{"PalomarrAISearchID":"AI1767902750427t71c4blzr","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience.","PID":"l0vzx2","APIBody":"","intent":"find","category":"Training and LMS","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience.","sid":"AI1767902750427t71c4blzr","userID":39,"AISummary":"I'm looking for a Training and LMS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41662026-01-08 14:06:29AI17679099882568jvlg1l44{"PalomarrAISearchID":"AI17679099882568jvlg1l44","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17679099882568jvlg1l44","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41672026-01-08 14:06:29AI17679099882568jvlg1l44{"PalomarrAISearchID":"AI17679099882568jvlg1l44","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17679099882568jvlg1l44","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41682026-01-08 14:06:29AI17679099882568jvlg1l44{"PalomarrAISearchID":"AI17679099882568jvlg1l44","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"Contact Center","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17679099882568jvlg1l44","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41692026-01-09 12:50:4870453024o91d646i3785839008{"PID":"ys73uz","APIBody":"","ConcatRequirements":"Mid-sized professional services firms with 5–25 distributed locations and 100–500 employees are increasingly replacing legacy PBX systems and fragmented collaboration tools with a unified UCaaS platform. These organizations operate in hybrid environments, support mobile and remote staff, and depend on reliable voice, video, and messaging for client-facing work. The opportunity is to consolidate communications across locations into a single cloud-based system that integrates with Microsoft 365, CRM platforms, and contact center workflows. Buyers prioritize scalability, centralized management, analytics, security, and consistent user experience across offices while reducing carrier complexity and ongoing support costs.","PalomarrAISearchID":"70453024o91d646i3785839008","sid":"70453024o91d646i3785839008","userID":"","AISummary":"Mid-sized professional services firms with 5-25 locations and 100-500 employees are shifting from legacy PBX systems to a unified UCaaS platform to enhance collaboration in hybrid environments. They seek to streamline communications across locations, integrate with tools like Microsoft 365 and CRM, and prioritize scalability, centralized management, analytics, security, and user experience while minimizing carrier complexity and support costs. This falls under the UCaaS category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"UCaaS","verticalName":"Business Software"}AI_Solution_Button
41702026-01-09 12:53:24787015t749304616560523n60q{"PID":"ys73uz","APIBody":"","ConcatRequirements":"Mid-sized professional services firms with 5–25 distributed locations and 100–500 employees are increasingly replacing legacy PBX systems and fragmented collaboration tools with a unified UCaaS platform. These organizations operate in hybrid environments, support mobile and remote staff, and depend on reliable voice, video, and messaging for client-facing work. The opportunity is to consolidate communications across locations into a single cloud-based system that integrates with Microsoft 365, CRM platforms, and contact center workflows. Buyers prioritize scalability, centralized management, analytics, security, and consistent user experience across offices while reducing carrier complexity and ongoing support costs.","PalomarrAISearchID":"787015t749304616560523n60q","sid":"787015t749304616560523n60q","userID":"","AISummary":"The input discusses mid-sized professional services firms transitioning from legacy PBX systems to a unified UCaaS platform. These firms, with 5–25 locations and 100–500 employees, seek to enhance communication for hybrid and remote work environments. Key priorities include scalability, centralized management, analytics, security, and a consistent user experience, while aiming to reduce carrier complexity and support costs. This falls under the UCaaS category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"UCaaS","verticalName":"Business Software"}AI_Solution_Button
41712026-01-09 12:56:283175h89092o44474898128986o{"PID":"ys73uz","APIBody":"","ConcatRequirements":"Mid-sized professional services firms with 5–25 distributed locations and 100–500 employees are increasingly replacing legacy PBX systems and fragmented collaboration tools with a unified UCaaS platform. These organizations operate in hybrid environments, support mobile and remote staff, and depend on reliable voice, video, and messaging for client-facing work. The opportunity is to consolidate communications across locations into a single cloud-based system that integrates with Microsoft 365, CRM platforms, and contact center workflows. Buyers prioritize scalability, centralized management, analytics, security, and consistent user experience across offices while reducing carrier complexity and ongoing support costs.","PalomarrAISearchID":"3175h89092o44474898128986o","sid":"3175h89092o44474898128986o","userID":"","AISummary":"Mid-sized professional services firms with 5-25 locations and 100-500 employees are adopting unified UCaaS platforms to replace legacy PBX systems and fragmented tools. They operate in hybrid environments and require reliable voice, video, and messaging for client work. The goal is to consolidate communications into a cloud-based system that integrates with Microsoft 365 and CRM platforms, prioritizing scalability, management, analytics, security, and user experience while reducing costs. This falls under the UCaaS category.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"UCaaS","verticalName":"Business Software"}AI_Solution_Button
41722026-01-12 11:51:53474a179p243229301605519103{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Zoom Contact Center","sid":"474a179p243229301605519103","userID":"","AISummary":"Zoom Contact Center","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"6uqezn,wuji51","PalomarrAISearchID":"474a179p243229301605519103"}AI Search
41732026-01-12 11:51:53474a179p243229301605519103{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Zoom Contact Center","sid":"474a179p243229301605519103","userID":"","AISummary":"Zoom Contact Center","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"6uqezn,wuji51","PalomarrAISearchID":"474a179p243229301605519103"}AI Search
41742026-01-12 11:51:53474a179p243229301605519103{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Zoom Contact Center","sid":"474a179p243229301605519103","userID":"","AISummary":"Zoom Contact Center","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"6uqezn,wuji51","PalomarrAISearchID":"474a179p243229301605519103"}AI Search
41752026-01-13 07:42:010v26054606011934w541668211{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"i need a customer service tool that handles inbound website visitors","sid":"0v26054606011934w541668211","userID":"","AISummary":"i need a customer service tool that handles inbound website visitors","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0v26054606011934w541668211"}AI Search
41762026-01-13 07:42:010v26054606011934w541668211{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"i need a customer service tool that handles inbound website visitors","sid":"0v26054606011934w541668211","userID":"","AISummary":"i need a customer service tool that handles inbound website visitors","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0v26054606011934w541668211"}AI Search
41772026-01-13 07:42:010v26054606011934w541668211{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"i need a customer service tool that handles inbound website visitors","sid":"0v26054606011934w541668211","userID":"","AISummary":"i need a customer service tool that handles inbound website visitors","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0v26054606011934w541668211"}AI Search
41782026-01-13 09:25:45AI1768325141079tjhwbknso488{"PalomarrAISearchID":"AI1768325141079tjhwbknso","categoryName":"Gamification","verticalName":"Customer Experience","userInput":"I'm looking for a Gamification supplier in Customer Experience.","PID":"oityzo","APIBody":"","intent":"find","category":"Gamification","vertical":"CX","ConcatRequirements":"I'm looking for a Gamification supplier in Customer Experience.","sid":"AI1768325141079tjhwbknso","userID":488,"AISummary":"I'm looking for a Gamification supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41792026-01-13 11:39:39AI1768333173156pxnx6z42d155{"PalomarrAISearchID":"AI1768333173156pxnx6z42d","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1768333173156pxnx6z42d","userID":155,"AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41802026-01-13 11:39:39AI1768333173156pxnx6z42d155{"PalomarrAISearchID":"AI1768333173156pxnx6z42d","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1768333173156pxnx6z42d","userID":155,"AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41812026-01-13 20:09:22AI17683637584545zxrewgmi{"PalomarrAISearchID":"AI17683637584545zxrewgmi","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. Account mapping","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. Account mapping","sid":"AI17683637584545zxrewgmi","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. Account mapping","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41822026-01-13 20:09:22AI17683637584545zxrewgmi{"PalomarrAISearchID":"AI17683637584545zxrewgmi","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. Account mapping","PID":"4gcyr3","APIBody":"","intent":"find","category":"CRM Not Healthcare","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. Account mapping","sid":"AI17683637584545zxrewgmi","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. Account mapping","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41832026-01-15 05:29:26AI1768483762248me500cjf7{"PalomarrAISearchID":"AI1768483762248me500cjf7","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1768483762248me500cjf7","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41842026-01-15 05:29:26AI1768483762248me500cjf7{"PalomarrAISearchID":"AI1768483762248me500cjf7","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1768483762248me500cjf7","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41852026-01-15 05:29:26AI1768483762248me500cjf7{"PalomarrAISearchID":"AI1768483762248me500cjf7","categoryName":"CCaaS","verticalName":"Customer Experience","userInput":"I'm looking for a CCaaS supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"CCaaS","vertical":"CX","ConcatRequirements":"I'm looking for a CCaaS supplier in Customer Experience.","sid":"AI1768483762248me500cjf7","userID":"","AISummary":"I'm looking for a CCaaS supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41862026-01-15 05:30:59AI1768483854729qqqiodqq4{"PalomarrAISearchID":"AI1768483854729qqqiodqq4","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"Ticketing System","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1768483854729qqqiodqq4","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41872026-01-15 13:45:56AI176851354876500bs86wg439{"PalomarrAISearchID":"AI176851354876500bs86wg4","categoryName":"TEM, DIA and MPLS","verticalName":"Network","userInput":"I'm looking for a TEM, DIA and MPLS supplier in Network.","PID":"2xv732","APIBody":"","intent":"find","category":"TemDiaAndMpls","vertical":"NW","ConcatRequirements":"I'm looking for a TEM, DIA and MPLS supplier in Network.","sid":"AI176851354876500bs86wg4","userID":39,"AISummary":"I'm looking for a TEM, DIA and MPLS supplier in Network.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41882026-01-15 23:11:21AI17685474774473rorhvzgy39{"PalomarrAISearchID":"AI17685474774473rorhvzgy","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"1bd8pn","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17685474774473rorhvzgy","userID":39,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41892026-01-16 14:08:04AI1768601280303yudpymzj7262{"PalomarrAISearchID":"AI1768601280303yudpymzj7","categoryName":"DaaS and VPN","verticalName":"Customer Experience","userInput":"I'm looking for a DaaS and VPN supplier in Customer Experience.","PID":"2f8j49","APIBody":"","intent":"find","category":"DaasAndVpn","vertical":"CX","ConcatRequirements":"I'm looking for a DaaS and VPN supplier in Customer Experience.","sid":"AI1768601280303yudpymzj7","userID":262,"AISummary":"I'm looking for a DaaS and VPN supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41902026-01-16 16:02:581954181367g735f48543768982262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"automatic call distribution","sid":"1954181367g735f48543768982","userID":262,"AISummary":"automatic call distribution","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1954181367g735f48543768982"}AI Search
41912026-01-16 16:02:581954181367g735f48543768982262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"automatic call distribution","sid":"1954181367g735f48543768982","userID":262,"AISummary":"automatic call distribution","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1954181367g735f48543768982"}AI Search
41922026-01-16 16:02:581954181367g735f48543768982262{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"automatic call distribution","sid":"1954181367g735f48543768982","userID":262,"AISummary":"automatic call distribution","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1954181367g735f48543768982"}AI Search
41932026-01-20 10:45:12AI17689347079934mxopkh9y{"PalomarrAISearchID":"AI17689347079934mxopkh9y","categoryName":"Sales Lead Gen","verticalName":"Customer Experience","userInput":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","PID":"b4sngq","APIBody":"","intent":"find","category":"SalesLeadGen","vertical":"CX","ConcatRequirements":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","sid":"AI17689347079934mxopkh9y","userID":"","AISummary":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41942026-01-20 10:46:37AI1768934793087y290onqxv{"PalomarrAISearchID":"AI1768934793087y290onqxv","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"1bd8pn","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1768934793087y290onqxv","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
41952026-01-20 12:12:08z634b49459994703120a51869139{"PID":"2xv732","APIBody":"","ConcatRequirements":"i am looking for a global internet provider with high customer satisfaction rates and a management portal","sid":"z634b49459994703120a518691","userID":39,"AISummary":"i am looking for a global internet provider with high customer satisfaction rates and a management portal","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"z634b49459994703120a518691"}AI Search
41962026-01-20 12:13:19z634b49459994703120a51869139{"PID":"2xv732","APIBody":"","ConcatRequirements":"i am looking for a global internet provider with high customer satisfaction rates and a management portal","sid":"z634b49459994703120a518691","userID":39,"AISummary":"i am looking for a global internet provider with high customer satisfaction rates and a management portal","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"z634b49459994703120a518691"}AI Search
41972026-01-20 12:13:35z634b49459994703120a51869139{"PID":"2xv732","APIBody":"","ConcatRequirements":"i am looking for a global internet provider","sid":"z634b49459994703120a518691","userID":39,"AISummary":"i am looking for a global internet provider","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"z634b49459994703120a518691"}AI Search
41982026-01-20 12:15:17293413560202f4506f5612962a4{"PID":"2xv732","APIBody":"","ConcatRequirements":"i am looking for a global internet provider with high customer satisfaction rates and a management portal","sid":"293413560202f4506f5612962a","userID":4,"AISummary":"i am looking for a global internet provider with high customer satisfaction rates and a management portal","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"293413560202f4506f5612962a"}AI Search
41992026-01-20 12:23:5751a176640234290n381656710639{"PID":"2xv732","APIBody":"","ConcatRequirements":"I need a isp","sid":"51a176640234290n3816567106","userID":39,"AISummary":"I need a isp","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"51a176640234290n3816567106"}AI Search
42002026-01-20 13:30:0045162833198146z91i00319864155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM for a small business and I need it to be affordable","sid":"45162833198146z91i00319864","userID":155,"AISummary":"I need a CRM for a small business and I need it to be affordable","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"45162833198146z91i00319864"}AI Search
42012026-01-20 13:30:0045162833198146z91i00319864155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM for a small business and I need it to be affordable","sid":"45162833198146z91i00319864","userID":155,"AISummary":"I need a CRM for a small business and I need it to be affordable","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"45162833198146z91i00319864"}AI Search
42022026-01-20 13:52:58564911336685398738r14q5257155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM for a small business and I need it to be affordable, needs to be","sid":"564911336685398738r14q5257","userID":155,"AISummary":"I need a CRM for a small business and I need it to be affordable, needs to be","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"564911336685398738r14q5257"}AI Search
42032026-01-20 13:52:58564911336685398738r14q5257155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM for a small business and I need it to be affordable, needs to be","sid":"564911336685398738r14q5257","userID":155,"AISummary":"I need a CRM for a small business and I need it to be affordable, needs to be","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"564911336685398738r14q5257"}AI Search
42042026-01-20 13:54:5198c73i38001336925556402i61155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM for a small business and I need it to be affordable, needs to","sid":"98c73i38001336925556402i61","userID":155,"AISummary":"I need a CRM for a small business and I need it to be affordable, needs to","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98c73i38001336925556402i61"}AI Search
42052026-01-20 13:54:5198c73i38001336925556402i61155{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I need a CRM for a small business and I need it to be affordable, needs to","sid":"98c73i38001336925556402i61","userID":155,"AISummary":"I need a CRM for a small business and I need it to be affordable, needs to","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"98c73i38001336925556402i61"}AI Search
42062026-01-20 14:05:30978e48f3544674423584554436{"PID":"2xv732","APIBody":"","ConcatRequirements":"I am looking for a global internet provider with high customer satisfaction scores and a management portal","sid":"978e48f3544674423584554436","userID":"","AISummary":"I am looking for a global internet provider with high customer satisfaction scores and a management portal","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"978e48f3544674423584554436"}AI Search
42072026-01-20 14:06:308892641c1a725509m713377070{"PID":"5b9oye","APIBody":"","ConcatRequirements":"best SDWAN suppliers","sid":"8892641c1a725509m713377070","userID":"","AISummary":"best SDWAN suppliers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8892641c1a725509m713377070"}AI Search
42082026-01-20 14:27:47AI1768948062395c18hngioa39{"PalomarrAISearchID":"AI1768948062395c18hngioa","categoryName":"WFM and WEM","verticalName":"Customer Experience","userInput":"I'm looking for a WFM and WEM supplier in Customer Experience. I need it for mid market. I have 200 agents. Also needs to work with Five9","PID":"43pbyk","APIBody":"","intent":"find","category":"WfmAndWem","vertical":"CX","ConcatRequirements":"I'm looking for a WFM and WEM supplier in Customer Experience. I need it for mid market. I have 200 agents. Also needs to work with Five9","sid":"AI1768948062395c18hngioa","userID":39,"AISummary":"I'm looking for a WFM and WEM supplier in Customer Experience. I need it for mid market. I have 200 agents. Also needs to work with Five9","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42092026-01-20 15:50:05AI1768952998310snq3s0heu39{"PalomarrAISearchID":"AI1768952998310snq3s0heu","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1768952998310snq3s0heu","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42102026-01-20 15:50:05AI1768952998310snq3s0heu39{"PalomarrAISearchID":"AI1768952998310snq3s0heu","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1768952998310snq3s0heu","userID":39,"AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42112026-01-21 09:34:52AI1769016888417ykotq3g9l39{"PalomarrAISearchID":"AI1769016888417ykotq3g9l","categoryName":"Colocation","verticalName":"Network","userInput":"I'm looking for a Colocation supplier in Network.","PID":"5708d7","APIBody":"","intent":"find","category":"Colocation","vertical":"NW","ConcatRequirements":"I'm looking for a Colocation supplier in Network.","sid":"AI1769016888417ykotq3g9l","userID":39,"AISummary":"I'm looking for a Colocation supplier in Network.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42122026-01-21 09:36:56AI1769017012126yqrsz5x8239{"PalomarrAISearchID":"AI1769017012126yqrsz5x82","categoryName":"SSO","verticalName":"Cyber Security","userInput":"I'm looking for a SSO supplier in Cyber Security.","PID":"5s95eu","APIBody":"","intent":"find","category":"SingleSignOn","vertical":"CS","ConcatRequirements":"I'm looking for a SSO supplier in Cyber Security.","sid":"AI1769017012126yqrsz5x82","userID":39,"AISummary":"I'm looking for a SSO supplier in Cyber Security.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42132026-01-21 09:37:22AI1769017036875a58crcw9639{"PalomarrAISearchID":"AI1769017036875a58crcw96","categoryName":"Translation","verticalName":"Customer Experience","userInput":"I'm looking for a Translation supplier in Customer Experience.","PID":"3tvg0u","APIBody":"","intent":"find","category":"Translation","vertical":"CX","ConcatRequirements":"I'm looking for a Translation supplier in Customer Experience.","sid":"AI1769017036875a58crcw96","userID":39,"AISummary":"I'm looking for a Translation supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42142026-01-21 09:38:01AI17690170757188byo5kpu639{"PalomarrAISearchID":"AI17690170757188byo5kpu6","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"TicketingSystem","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI17690170757188byo5kpu6","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42152026-01-21 09:38:24AI17690170961655w97rft9n39{"PalomarrAISearchID":"AI17690170961655w97rft9n","categoryName":"Noise Cancellation","verticalName":"Customer Experience","userInput":"I'm looking for a Noise Cancellation supplier in Customer Experience.","PID":"7htfr1","APIBody":"","intent":"find","category":"NoiseCancellation","vertical":"CX","ConcatRequirements":"I'm looking for a Noise Cancellation supplier in Customer Experience.","sid":"AI17690170961655w97rft9n","userID":39,"AISummary":"I'm looking for a Noise Cancellation supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42162026-01-21 09:38:49AI1769017123340q9gu6mexk39{"PalomarrAISearchID":"AI1769017123340q9gu6mexk","categoryName":"Accent Neutralization","verticalName":"Customer Experience","userInput":"I'm looking for a Accent Neutralization supplier in Customer Experience.","PID":"d7ov5v","APIBody":"","intent":"find","category":"AccentNeutralization","vertical":"CX","ConcatRequirements":"I'm looking for a Accent Neutralization supplier in Customer Experience.","sid":"AI1769017123340q9gu6mexk","userID":39,"AISummary":"I'm looking for a Accent Neutralization supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42172026-01-21 09:46:06AI1769017562133ypiypwynj39{"PalomarrAISearchID":"AI1769017562133ypiypwynj","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"TicketingSystem","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1769017562133ypiypwynj","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42182026-01-21 09:46:4675n9081721317800355141793s39{"PID":"fgvf9z","APIBody":"","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"75n9081721317800355141793s","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"75n9081721317800355141793s"}AI Search
42192026-01-21 09:47:12AI1769017627981dc0rdjfn639{"PalomarrAISearchID":"AI1769017627981dc0rdjfn6","categoryName":"Speech Analytics","verticalName":"Customer Experience","userInput":"I'm looking for a Speech Analytics supplier in Customer Experience.","PID":"8hlswt","APIBody":"","intent":"find","category":"SpeechAnalytics","vertical":"CX","ConcatRequirements":"I'm looking for a Speech Analytics supplier in Customer Experience.","sid":"AI1769017627981dc0rdjfn6","userID":39,"AISummary":"I'm looking for a Speech Analytics supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42202026-01-21 09:47:455p458195917736s154575j65122{"PID":"2xv732","APIBody":"","ConcatRequirements":"I need internet for my business","sid":"5p458195917736s154575j6512","userID":2,"AISummary":"I need internet for my business","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5p458195917736s154575j6512"}AI Search
42212026-01-21 09:50:2937469740607171712d81s7792639{"PID":"2xv732","APIBody":"","ConcatRequirements":"I need a global internet provider that has good customer satisfaction reviews","sid":"37469740607171712d81s77926","userID":39,"AISummary":"I need a global internet provider that has good customer satisfaction reviews","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"37469740607171712d81s77926"}AI Search
42222026-01-21 15:32:3431014p5697y7350899936636j12{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"AI-first CCaaS","sid":"31014p5697y7350899936636j1","userID":2,"AISummary":"AI-first CCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31014p5697y7350899936636j1"}AI Search
42232026-01-21 15:32:3431014p5697y7350899936636j12{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"AI-first CCaaS","sid":"31014p5697y7350899936636j1","userID":2,"AISummary":"AI-first CCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31014p5697y7350899936636j1"}AI Search
42242026-01-21 15:32:3431014p5697y7350899936636j12{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"AI-first CCaaS","sid":"31014p5697y7350899936636j1","userID":2,"AISummary":"AI-first CCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"31014p5697y7350899936636j1"}AI Search
42252026-01-21 17:57:415496i840165315942246d43919{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I’m searching for a lightweight CRM","sid":"5496i840165315942246d43919","userID":"","AISummary":"I’m searching for a lightweight CRM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5496i840165315942246d43919"}AI Search
42262026-01-21 17:57:415496i840165315942246d43919{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"I’m searching for a lightweight CRM","sid":"5496i840165315942246d43919","userID":"","AISummary":"I’m searching for a lightweight CRM","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"5496i840165315942246d43919"}AI Search
42272026-01-21 19:48:53625k670q01202328j974508298{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"AI-first CCaaS","sid":"625k670q01202328j974508298","userID":"","AISummary":"AI-first CCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"625k670q01202328j974508298"}AI Search
42282026-01-21 19:48:53625k670q01202328j974508298{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"AI-first CCaaS","sid":"625k670q01202328j974508298","userID":"","AISummary":"AI-first CCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"625k670q01202328j974508298"}AI Search
42292026-01-21 19:48:53625k670q01202328j974508298{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"AI-first CCaaS","sid":"625k670q01202328j974508298","userID":"","AISummary":"AI-first CCaaS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"625k670q01202328j974508298"}AI Search
42302026-01-21 19:50:28AI1769053792684u1t08gs0m{"PalomarrAISearchID":"AI1769053792684u1t08gs0m","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. AI-first CCaaS","PID":"1bd8pn","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. AI-first CCaaS","sid":"AI1769053792684u1t08gs0m","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. AI-first CCaaS","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42312026-01-23 08:53:22AI1769187194626r9118dkhm{"PalomarrAISearchID":"AI1769187194626r9118dkhm","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1769187194626r9118dkhm","userID":"","AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42322026-01-23 08:56:17AI1769187372016o772q5q90{"PalomarrAISearchID":"AI1769187372016o772q5q90","categoryName":"Agent Assist Voice Only","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistVoiceOnly","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","sid":"AI1769187372016o772q5q90","userID":"","AISummary":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42332026-01-23 08:56:17AI1769187372016o772q5q90{"PalomarrAISearchID":"AI1769187372016o772q5q90","categoryName":"Agent Assist Voice Only","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistVoiceOnly","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","sid":"AI1769187372016o772q5q90","userID":"","AISummary":"I'm looking for a Agent Assist Voice Only supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42342026-01-23 08:56:57AI1769187411742gnbct58bs39{"PalomarrAISearchID":"AI1769187411742gnbct58bs","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1769187411742gnbct58bs","userID":39,"AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42352026-01-23 08:57:50AI1769187411742gnbct58bs39{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"I need an outbound dialer","sid":"AI1769187411742gnbct58bs","userID":39,"AISummary":"I need an outbound dialer","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1769187411742gnbct58bs"}AI Search
42362026-01-23 10:10:19AI176919181344081d1koqy039{"PalomarrAISearchID":"AI176919181344081d1koqy0","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI176919181344081d1koqy0","userID":39,"AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42372026-01-23 10:10:54AI1769191847263cpwhe5nj139{"PalomarrAISearchID":"AI1769191847263cpwhe5nj1","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"TicketingSystem","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1769191847263cpwhe5nj1","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42382026-01-23 10:11:14AI176919181344081d1koqy039{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI176919181344081d1koqy0","userID":39,"AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI176919181344081d1koqy0"}AI Search
42392026-01-23 11:12:23AI1769195537596op2j3grhq39{"PalomarrAISearchID":"AI1769195537596op2j3grhq","categoryName":"Disaster Recovery","verticalName":"Cyber Security","userInput":"I'm looking for a Disaster Recovery supplier in Cyber Security. I need something for a large organization","PID":"52y2g2","APIBody":"","intent":"find","category":"DisasterRecovery","vertical":"CS","ConcatRequirements":"I'm looking for a Disaster Recovery supplier in Cyber Security. I need something for a large organization","sid":"AI1769195537596op2j3grhq","userID":39,"AISummary":"I'm looking for a Disaster Recovery supplier in Cyber Security. I need something for a large organization","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42402026-01-23 11:12:23AI1769195537596op2j3grhq39{"PalomarrAISearchID":"AI1769195537596op2j3grhq","categoryName":"Disaster Recovery","verticalName":"Cyber Security","userInput":"I'm looking for a Disaster Recovery supplier in Cyber Security. I need something for a large organization","PID":"52y2g2","APIBody":"","intent":"find","category":"DisasterRecovery","vertical":"CS","ConcatRequirements":"I'm looking for a Disaster Recovery supplier in Cyber Security. I need something for a large organization","sid":"AI1769195537596op2j3grhq","userID":39,"AISummary":"I'm looking for a Disaster Recovery supplier in Cyber Security. I need something for a large organization","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42412026-01-23 11:56:190823576716951m77915f7880g4{"PID":"ys73uz","APIBody":"","ConcatRequirements":"20 seats UC","sid":"0823576716951m77915f7880g4","userID":"","AISummary":"20 seats UC","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"0823576716951m77915f7880g4"}AI Search
42422026-01-23 14:28:382a243736558069wt3429758943{"PID":"fgvf9z","APIBody":"","ConcatRequirements":"I’m considering a change due to our inefficient ticketing workflow","PalomarrAISearchID":"2a243736558069wt3429758943","sid":"2a243736558069wt3429758943","userID":"","AISummary":"I’m considering a change due to our inefficient ticketing workflow","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Ticketing","verticalName":"Business Software"}AI_Solution_Button
42432026-01-23 15:02:23AI1769209334845alnusd52o{"PalomarrAISearchID":"AI1769209334845alnusd52o","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. voc analytics","PID":"1bd8pn","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. voc analytics","sid":"AI1769209334845alnusd52o","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. voc analytics","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42442026-01-25 09:57:49AI1769363865067z47mldv10{"PalomarrAISearchID":"AI1769363865067z47mldv10","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1769363865067z47mldv10","userID":"","AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42452026-01-26 10:28:04AI17694520746812ajom8byj39{"PalomarrAISearchID":"AI17694520746812ajom8byj","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI17694520746812ajom8byj","userID":39,"AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42462026-01-26 12:05:59AI1769457933563vo6tsxman39{"PalomarrAISearchID":"AI1769457933563vo6tsxman","categoryName":"Speech Analytics","verticalName":"Customer Experience","userInput":"I'm looking for a Speech Analytics supplier in Customer Experience. I need a tool that works with Five9","PID":"8hlswt","APIBody":"","intent":"find","category":"SpeechAnalytics","vertical":"CX","ConcatRequirements":"I'm looking for a Speech Analytics supplier in Customer Experience. I need a tool that works with Five9","sid":"AI1769457933563vo6tsxman","userID":39,"AISummary":"I'm looking for a Speech Analytics supplier in Customer Experience. I need a tool that works with Five9","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42472026-01-26 12:43:28786y5e074564506447970903002{"PID":"17rkdf","APIBody":"","ConcatRequirements":"How customizable is the offering when it comes to DLP rule configurations?","sid":"786y5e07456450644797090300","userID":2,"AISummary":"How customizable is the offering when it comes to DLP rule configurations?","AIIntents":"ask question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"786y5e07456450644797090300"}AI Search
42482026-01-26 13:27:05AI17694628213713e10bygmn2{"PalomarrAISearchID":"AI17694628213713e10bygmn","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17694628213713e10bygmn","userID":2,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42492026-01-26 13:27:05AI17694628213713e10bygmn2{"PalomarrAISearchID":"AI17694628213713e10bygmn","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"4alktu","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17694628213713e10bygmn","userID":2,"AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42502026-01-26 13:59:43AI1769464777652wycko6098{"PalomarrAISearchID":"AI1769464777652wycko6098","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"2xv732","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1769464777652wycko6098","userID":"","AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42512026-01-26 14:00:26AI1769464822594bygiv9rve{"PalomarrAISearchID":"AI1769464822594bygiv9rve","categoryName":"Speech Analytics","verticalName":"Customer Experience","userInput":"I'm looking for a Speech Analytics supplier in Customer Experience.","PID":"8hlswt","APIBody":"","intent":"find","category":"SpeechAnalytics","vertical":"CX","ConcatRequirements":"I'm looking for a Speech Analytics supplier in Customer Experience.","sid":"AI1769464822594bygiv9rve","userID":"","AISummary":"I'm looking for a Speech Analytics supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42522026-01-26 14:49:438444m796015670570181i0302939{"PID":"8hlswt","APIBody":"","ConcatRequirements":"I need a speech analyatics","sid":"8444m796015670570181i03029","userID":39,"AISummary":"I need a speech analyatics","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8444m796015670570181i03029"}AI Search
42532026-01-26 17:56:21AI17694789776454od87rxgi{"PalomarrAISearchID":"AI17694789776454od87rxgi","categoryName":"Sales Lead Gen","verticalName":"Customer Experience","userInput":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","PID":"b4sngq","APIBody":"","intent":"find","category":"SalesLeadGen","vertical":"CX","ConcatRequirements":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","sid":"AI17694789776454od87rxgi","userID":"","AISummary":"I'm looking for a Sales Lead Gen supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42542026-01-26 20:26:34AI1769487990992wh5ffg4sn{"PalomarrAISearchID":"AI1769487990992wh5ffg4sn","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"9o6hsq","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1769487990992wh5ffg4sn","userID":"","AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42552026-01-26 20:28:03AI1769488080566m32abci5m39{"PalomarrAISearchID":"AI1769488080566m32abci5m","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"TicketingSystem","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1769488080566m32abci5m","userID":39,"AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42562026-01-27 10:49:40AI1769539776639ynzupmr5739{"PalomarrAISearchID":"AI1769539776639ynzupmr57","categoryName":"Outbound Dialer","verticalName":"Customer Experience","userInput":"I'm looking for a Outbound Dialer supplier in Customer Experience.","PID":"9o6hsq","APIBody":"","intent":"find","category":"OutboundDialer","vertical":"CX","ConcatRequirements":"I'm looking for a Outbound Dialer supplier in Customer Experience.","sid":"AI1769539776639ynzupmr57","userID":39,"AISummary":"I'm looking for a Outbound Dialer supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42572026-01-27 12:41:26547508794516019182720g871u154{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"I'm looking for an outbound dialer.","sid":"547508794516019182720g871u","userID":154,"AISummary":"I'm looking for an outbound dialer.","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"547508794516019182720g871u"}AI Search
42582026-01-27 13:42:144936024e2p196m5541235515762{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"4936024e2p196m554123551576","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4936024e2p196m554123551576"}AI Search
42592026-01-27 13:42:144936024e2p196m5541235515762{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot","sid":"4936024e2p196m554123551576","userID":2,"AISummary":"I need a chatbot","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"4936024e2p196m554123551576"}AI Search
42602026-01-27 19:16:249325048939j2147d40355405292{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"headsets","sid":"9325048939j2147d4035540529","userID":2,"AISummary":"headsets","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9325048939j2147d4035540529"}AI Search
42612026-01-27 19:18:16456f720065328628396t31237t2{"PID":"2d9ckr","APIBody":"","ConcatRequirements":"headset","sid":"456f720065328628396t31237t","userID":2,"AISummary":"headset","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"456f720065328628396t31237t"}AI Search
42622026-01-28 06:25:539154968902718681c6y945725v{"PID":"73vg02","APIBody":"","ConcatRequirements":"I want application security testing","sid":"9154968902718681c6y945725v","userID":"","AISummary":"I want application security testing","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"9154968902718681c6y945725v"}AI Search
42632026-01-28 06:56:017445320kh8594624383c810208494{"PID":"ys73uz","APIBody":"","ConcatRequirements":"AI UCaaS Video camera","sid":"7445320kh8594624383c810208","userID":494,"AISummary":"AI UCaaS Video camera","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7445320kh8594624383c810208"}AI Search
42642026-01-28 09:04:37AI1769619873709z9z6s1dpp155{"PalomarrAISearchID":"AI1769619873709z9z6s1dpp","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1769619873709z9z6s1dpp","userID":155,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42652026-01-28 09:04:37AI1769619873709z9z6s1dpp155{"PalomarrAISearchID":"AI1769619873709z9z6s1dpp","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1769619873709z9z6s1dpp","userID":155,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42662026-01-28 09:04:37AI1769619873709z9z6s1dpp155{"PalomarrAISearchID":"AI1769619873709z9z6s1dpp","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1769619873709z9z6s1dpp","userID":155,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42672026-01-29 10:42:2690950201445d04534343l95705262{"PID":"2f8j49","APIBody":"","ConcatRequirements":"DaaS and VPN","sid":"90950201445d04534343l95705","userID":262,"AISummary":"DaaS and VPN","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"90950201445d04534343l95705"}AI Search
42682026-01-29 10:42:31819f4074614080d54075239367488{"PID":"2f8j49","APIBody":"","ConcatRequirements":"DaaS and VPN","sid":"819f4074614080d54075239367","userID":488,"AISummary":"DaaS and VPN","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"819f4074614080d54075239367"}AI Search
42692026-01-29 11:05:207f04934s30940683481x528493{"PID":"0itdzw","APIBody":"","ConcatRequirements":"I need a SASE supplier","sid":"7f04934s30940683481x528493","userID":"","AISummary":"I need a SASE supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7f04934s30940683481x528493"}AI Search
42702026-01-29 11:06:257f04934s30940683481x528493{"PID":"7h4cma","APIBody":"","ConcatRequirements":"I need a cyber security supplier","sid":"7f04934s30940683481x528493","userID":"","AISummary":"I need a cyber security supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7f04934s30940683481x528493"}AI Search
42712026-01-29 11:51:237022742m1490382x19015114u8{"PID":"43pbyk","APIBody":"","ConcatRequirements":"WEM","sid":"7022742m1490382x19015114u8","userID":"","AISummary":"WEM","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7022742m1490382x19015114u8"}AI Search
42722026-01-29 13:16:52AI1769721406957xger7p72y39{"PalomarrAISearchID":"AI1769721406957xger7p72y","categoryName":"Quality Monitoring Automated","verticalName":"Customer Experience","userInput":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience. I need a tool that works with Genesys","PID":"uh1uvl","APIBody":"","intent":"find","category":"AutomatedQualityMonitoring","vertical":"CX","ConcatRequirements":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience. I need a tool that works with Genesys","sid":"AI1769721406957xger7p72y","userID":39,"AISummary":"I'm looking for a Quality Monitoring Automated supplier in Customer Experience. I need a tool that works with Genesys","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42732026-01-29 19:24:4375756746m9595170a6397365n1{"PID":"ys73uz","APIBody":"","ConcatRequirements":"Microsoft team voice","sid":"75756746m9595170a6397365n1","userID":"","AISummary":"Microsoft team voice","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"75756746m9595170a6397365n1"}AI Search
42742026-02-03 09:03:348033054m4664q1073582594425101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Voice AI solutions that integrate with NiCE CXone","sid":"8033054m4664q1073582594425","userID":101,"AISummary":"Voice AI solutions that integrate with NiCE CXone","AIIntents":"find","Source":"AI Search","SupplierSIDs":"r0nxoi,84vzs8","PalomarrAISearchID":"8033054m4664q1073582594425"}AI Search
42752026-02-03 09:03:348033054m4664q1073582594425101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Voice AI solutions that integrate with NiCE CXone","sid":"8033054m4664q1073582594425","userID":101,"AISummary":"Voice AI solutions that integrate with NiCE CXone","AIIntents":"find","Source":"AI Search","SupplierSIDs":"r0nxoi,84vzs8","PalomarrAISearchID":"8033054m4664q1073582594425"}AI Search
42762026-02-03 09:03:348033054m4664q1073582594425101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Voice AI solutions that integrate with NiCE CXone","sid":"8033054m4664q1073582594425","userID":101,"AISummary":"Voice AI solutions that integrate with NiCE CXone","AIIntents":"find","Source":"AI Search","SupplierSIDs":"r0nxoi,84vzs8","PalomarrAISearchID":"8033054m4664q1073582594425"}AI Search
42772026-02-03 09:03:348033054m4664q1073582594425101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Voice AI solutions that integrate with NiCE CXone","sid":"8033054m4664q1073582594425","userID":101,"AISummary":"Voice AI solutions that integrate with NiCE CXone","AIIntents":"find","Source":"AI Search","SupplierSIDs":"r0nxoi,84vzs8","PalomarrAISearchID":"8033054m4664q1073582594425"}AI Search
42782026-02-03 10:36:57AI177014381622931jhs2cq3{"PalomarrAISearchID":"AI177014381622931jhs2cq3","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","sid":"AI177014381622931jhs2cq3","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42792026-02-03 10:36:57AI177014381622931jhs2cq3{"PalomarrAISearchID":"AI177014381622931jhs2cq3","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","sid":"AI177014381622931jhs2cq3","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42802026-02-03 10:36:57AI177014381622931jhs2cq3{"PalomarrAISearchID":"AI177014381622931jhs2cq3","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","sid":"AI177014381622931jhs2cq3","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. Small work comp contact center sitting in multiple departments and need to allow seamless transferring between units","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42812026-02-03 10:43:28v969v1f6938511652852599720{"PID":"wywvgf","APIBody":"","ConcatRequirements":"chatbot","sid":"v969v1f6938511652852599720","userID":"","AISummary":"chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"v969v1f6938511652852599720"}AI Search
42822026-02-03 10:43:28v969v1f6938511652852599720{"PID":"wywvgf","APIBody":"","ConcatRequirements":"chatbot","sid":"v969v1f6938511652852599720","userID":"","AISummary":"chatbot","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"v969v1f6938511652852599720"}AI Search
42832026-02-03 10:45:16AI1770144312763p9kqx0nb4{"PalomarrAISearchID":"AI1770144312763p9kqx0nb4","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. We are a work comp insurance carrier using Guidewire insurance solution. We need a 360 degree view of customer information that allows us to see all interactions and contact details for better segmentation and personalization.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. We are a work comp insurance carrier using Guidewire insurance solution. We need a 360 degree view of customer information that allows us to see all interactions and contact details for better segmentation and personalization.","sid":"AI1770144312763p9kqx0nb4","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. We are a work comp insurance carrier using Guidewire insurance solution. We need a 360 degree view of customer information that allows us to see all interactions and contact details for better segmentation and personalization.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42842026-02-03 10:45:16AI1770144312763p9kqx0nb4{"PalomarrAISearchID":"AI1770144312763p9kqx0nb4","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. We are a work comp insurance carrier using Guidewire insurance solution. We need a 360 degree view of customer information that allows us to see all interactions and contact details for better segmentation and personalization.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. We are a work comp insurance carrier using Guidewire insurance solution. We need a 360 degree view of customer information that allows us to see all interactions and contact details for better segmentation and personalization.","sid":"AI1770144312763p9kqx0nb4","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. We are a work comp insurance carrier using Guidewire insurance solution. We need a 360 degree view of customer information that allows us to see all interactions and contact details for better segmentation and personalization.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42852026-02-04 11:32:29a9t37158485374537p96347962{"PID":"8pmlia","APIBody":"","ConcatRequirements":"contact center","sid":"a9t37158485374537p96347962","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"a9t37158485374537p96347962"}AI Search
42862026-02-04 11:33:00a9t37158485374537p96347962{"PID":"8pmlia","APIBody":"","ConcatRequirements":"omnichannel contact center","sid":"a9t37158485374537p96347962","userID":"","AISummary":"omnichannel contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"a9t37158485374537p96347962"}AI Search
42872026-02-04 11:33:4013955p1704439293347072880j{"PID":"8pmlia","APIBody":"","ConcatRequirements":"non BPO omnichannel contact center solutions","sid":"13955p1704439293347072880j","userID":"","AISummary":"non BPO omnichannel contact center solutions","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"13955p1704439293347072880j"}AI Search
42882026-02-04 11:36:43AI1770233671168s03b8k1uo{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Omnichannel capabilities CX","sid":"AI1770233671168s03b8k1uo","userID":"","AISummary":"Omnichannel capabilities CX","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1770233671168s03b8k1uo"}AI Search
42892026-02-04 11:36:43AI1770233671168s03b8k1uo{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Omnichannel capabilities CX","sid":"AI1770233671168s03b8k1uo","userID":"","AISummary":"Omnichannel capabilities CX","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1770233671168s03b8k1uo"}AI Search
42902026-02-04 11:36:43AI1770233671168s03b8k1uo{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"Omnichannel capabilities CX","sid":"AI1770233671168s03b8k1uo","userID":"","AISummary":"Omnichannel capabilities CX","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1770233671168s03b8k1uo"}AI Search
42912026-02-05 14:26:58AI17703304140083njih7f8f{"PalomarrAISearchID":"AI17703304140083njih7f8f","categoryName":"SASE","verticalName":"Cyber Security","userInput":"I'm looking for a SASE supplier in Cyber Security. browser secure feature","PID":"0itdzw","APIBody":"","intent":"find","category":"Sase","vertical":"CS","ConcatRequirements":"I'm looking for a SASE supplier in Cyber Security. browser secure feature","sid":"AI17703304140083njih7f8f","userID":"","AISummary":"I'm looking for a SASE supplier in Cyber Security. browser secure feature","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
42922026-02-06 17:48:33285266711o5961060v1780334l{"PID":"t3ypnj","APIBody":"","ConcatRequirements":"Hey, Diego. I hope you're doing well. Quick question: do y'all have technical people like engineers in-house or some that y'all recommend for implementations? I'm looking for a support engineer or CX engineer to help out with some Kustomer projects. Specifically with building out workflows for custom integrations, help with queues, and also building out some agents in their new AI agent studio.","PalomarrAISearchID":"285266711o5961060v1780334l","sid":"285266711o5961060v1780334l","userID":"","AISummary":"The user is inquiring about the availability of technical support engineers or CX engineers for implementation projects related to Kustomer. They need assistance with building workflows for custom integrations, managing queues, and developing agents in the AI agent studio. This falls under the category of professional services and implementation.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Implementation","verticalName":"Business Software"}AI_Solution_Button
42932026-02-10 01:55:483408050586827943320n63k602{"PID":"4alktu","APIBody":"","ConcatRequirements":"sprout social","sid":"3408050586827943320n63k602","userID":"","AISummary":"sprout social","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3408050586827943320n63k602"}AI Search
42942026-02-10 01:55:483408050586827943320n63k602{"PID":"4alktu","APIBody":"","ConcatRequirements":"sprout social","sid":"3408050586827943320n63k602","userID":"","AISummary":"sprout social","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3408050586827943320n63k602"}AI Search
42952026-02-11 05:07:121113f5645c242839637846l684{"PID":"8pmlia","APIBody":"","ConcatRequirements":"contact center","sid":"1113f5645c242839637846l684","userID":"","AISummary":"contact center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1113f5645c242839637846l684"}AI Search
42962026-02-11 16:40:436n31762293f1256500c9089057589{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"What are the best CRMs for a company moving our of Excel? that are b2c focusing only on selling to accredited investors","sid":"6n31762293f1256500c9089057","userID":589,"AISummary":"What are the best CRMs for a company moving our of Excel? that are b2c focusing only on selling to accredited investors","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6n31762293f1256500c9089057"}AI Search
42972026-02-11 16:40:436n31762293f1256500c9089057589{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"What are the best CRMs for a company moving our of Excel? that are b2c focusing only on selling to accredited investors","sid":"6n31762293f1256500c9089057","userID":589,"AISummary":"What are the best CRMs for a company moving our of Excel? that are b2c focusing only on selling to accredited investors","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"6n31762293f1256500c9089057"}AI Search
42982026-02-11 18:49:09375979497c8285346961cn7290{"PID":"3tvg0u","APIBody":"","ConcatRequirements":"Accent neutralization software","sid":"375979497c8285346961cn7290","userID":"","AISummary":"Accent neutralization software","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"375979497c8285346961cn7290"}AI Search
42992026-02-12 09:36:58AI1770917814967flvx8m3lc{"PalomarrAISearchID":"AI1770917814967flvx8m3lc","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1770917814967flvx8m3lc","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43002026-02-12 09:36:58AI1770917814967flvx8m3lc{"PalomarrAISearchID":"AI1770917814967flvx8m3lc","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1770917814967flvx8m3lc","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43012026-02-12 15:21:373517104754o7b4580455104429{"PID":"bjeeur","APIBody":"","ConcatRequirements":"I'm looking for a traditional MSSP supplier","sid":"3517104754o7b4580455104429","userID":"","AISummary":"I'm looking for a traditional MSSP supplier","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3517104754o7b4580455104429"}AI Search
43022026-02-12 16:01:07AI1770940806947rdsyeg3uv{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Contact Center","sid":"AI1770940806947rdsyeg3uv","userID":"","AISummary":"Contact Center","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI1770940806947rdsyeg3uv"}AI Search
43032026-02-13 08:20:16d877609h98663430c546617394{"PID":"8pmlia","APIBody":"","ConcatRequirements":"contact center for a mid-sized company","sid":"d877609h98663430c546617394","userID":"","AISummary":"contact center for a mid-sized company","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"d877609h98663430c546617394"}AI Search
43042026-02-15 02:18:23AI1771150701804uevrisgzy{"PalomarrAISearchID":"AI1771150701804uevrisgzy","categoryName":"Accent Neutralization","verticalName":"Customer Experience","userInput":"I'm looking for a Accent Neutralization supplier in Customer Experience.","PID":"d7ov5v","APIBody":"","intent":"find","category":"AccentNeutralization","vertical":"CX","ConcatRequirements":"I'm looking for a Accent Neutralization supplier in Customer Experience.","sid":"AI1771150701804uevrisgzy","userID":"","AISummary":"I'm looking for a Accent Neutralization supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43052026-02-15 02:20:44AI1771150841943ltvqjw547{"PalomarrAISearchID":"AI1771150841943ltvqjw547","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1771150841943ltvqjw547","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43062026-02-15 02:20:44AI1771150841943ltvqjw547{"PalomarrAISearchID":"AI1771150841943ltvqjw547","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1771150841943ltvqjw547","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43072026-02-16 23:38:09913760012156o711391735838m{"PID":"i7zidn","APIBody":"","ConcatRequirements":"GRC managed services providers","sid":"913760012156o711391735838m","userID":"","AISummary":"GRC managed services providers","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"913760012156o711391735838m"}AI Search
43082026-02-19 09:00:31AI1771520429020p2bme3xgg{"PalomarrAISearchID":"AI1771520429020p2bme3xgg","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. GDPR compliant","PID":"wywvgf","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. GDPR compliant","sid":"AI1771520429020p2bme3xgg","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. GDPR compliant","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43092026-02-19 09:00:31AI1771520429020p2bme3xgg{"PalomarrAISearchID":"AI1771520429020p2bme3xgg","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. GDPR compliant","PID":"wywvgf","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. GDPR compliant","sid":"AI1771520429020p2bme3xgg","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. GDPR compliant","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43102026-02-19 13:00:4861197491860986h6c848479711101{"PID":"43pbyk","APIBody":"","ConcatRequirements":"looking for a workforce management tool","sid":"61197491860986h6c848479711","userID":101,"AISummary":"looking for a workforce management tool","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"61197491860986h6c848479711"}AI Search
43112026-02-19 13:10:157497g595671857193406b15550593{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that is no-code","sid":"7497g595671857193406b15550","userID":593,"AISummary":"I need a chatbot that is no-code","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7497g595671857193406b15550"}AI Search
43122026-02-19 13:10:157497g595671857193406b15550593{"PID":"wywvgf","APIBody":"","ConcatRequirements":"I need a chatbot that is no-code","sid":"7497g595671857193406b15550","userID":593,"AISummary":"I need a chatbot that is no-code","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"7497g595671857193406b15550"}AI Search
43132026-02-19 17:23:10AI17715505328339jk3bbehr{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I want my sales team to be able to record and transcribe","PalomarrAISearchID":"AI17715505328339jk3bbehr","sid":"AI17715505328339jk3bbehr","userID":"","AISummary":"I want my sales team to be able to record and transcribe","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
43142026-02-19 17:23:10AI17715505328339jk3bbehr{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I want my sales team to be able to record and transcribe","PalomarrAISearchID":"AI17715505328339jk3bbehr","sid":"AI17715505328339jk3bbehr","userID":"","AISummary":"I want my sales team to be able to record and transcribe","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
43152026-02-19 17:23:10AI17715505328339jk3bbehr{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I want my sales team to be able to record and transcribe","PalomarrAISearchID":"AI17715505328339jk3bbehr","sid":"AI17715505328339jk3bbehr","userID":"","AISummary":"I want my sales team to be able to record and transcribe","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
43162026-02-19 17:23:10AI17715505328339jk3bbehr{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I want my sales team to be able to record and transcribe","PalomarrAISearchID":"AI17715505328339jk3bbehr","sid":"AI17715505328339jk3bbehr","userID":"","AISummary":"I want my sales team to be able to record and transcribe","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
43172026-02-19 17:23:10AI17715505328339jk3bbehr{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I want my sales team to be able to record and transcribe","PalomarrAISearchID":"AI17715505328339jk3bbehr","sid":"AI17715505328339jk3bbehr","userID":"","AISummary":"I want my sales team to be able to record and transcribe","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voicebot","verticalName":"Business Software"}AI_Solution_Button
43182026-02-19 21:04:54AI1771563891002lclx23wyk{"PalomarrAISearchID":"AI1771563891002lclx23wyk","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"VoiceAndVideoCommunication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1771563891002lclx23wyk","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43192026-02-19 21:08:07AI1771564085532lsjs737lc{"PalomarrAISearchID":"AI1771564085532lsjs737lc","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1771564085532lsjs737lc","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43202026-02-19 21:08:07AI1771564085532lsjs737lc{"PalomarrAISearchID":"AI1771564085532lsjs737lc","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1771564085532lsjs737lc","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43212026-02-19 22:01:30AI1771567287411dg10jw8ok{"PalomarrAISearchID":"AI1771567287411dg10jw8ok","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","sid":"AI1771567287411dg10jw8ok","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43222026-02-19 22:01:30AI1771567287411dg10jw8ok{"PalomarrAISearchID":"AI1771567287411dg10jw8ok","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","sid":"AI1771567287411dg10jw8ok","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43232026-02-19 22:01:30AI1771567287411dg10jw8ok{"PalomarrAISearchID":"AI1771567287411dg10jw8ok","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","sid":"AI1771567287411dg10jw8ok","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. ASkills based routing with. Solution that allows agents to take payments without disconnecting fromThe client","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43242026-02-20 09:08:37AI1771607314671petr3ufzn{"PalomarrAISearchID":"AI1771607314671petr3ufzn","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. Looking for a crm for California student aid commission","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. Looking for a crm for California student aid commission","sid":"AI1771607314671petr3ufzn","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. Looking for a crm for California student aid commission","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43252026-02-20 09:08:37AI1771607314671petr3ufzn{"PalomarrAISearchID":"AI1771607314671petr3ufzn","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience. Looking for a crm for California student aid commission","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience. Looking for a crm for California student aid commission","sid":"AI1771607314671petr3ufzn","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience. Looking for a crm for California student aid commission","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43262026-02-20 10:19:08AI1771611545432boh9y0zcs{"PalomarrAISearchID":"AI1771611545432boh9y0zcs","categoryName":"Accent Neutralization","verticalName":"Customer Experience","userInput":"I'm looking for a Accent Neutralization supplier in Customer Experience.","PID":"d7ov5v","APIBody":"","intent":"find","category":"AccentNeutralization","vertical":"CX","ConcatRequirements":"I'm looking for a Accent Neutralization supplier in Customer Experience.","sid":"AI1771611545432boh9y0zcs","userID":"","AISummary":"I'm looking for a Accent Neutralization supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43272026-02-20 10:27:35AI17716120669312e6d5mkyj{"PalomarrAISearchID":"AI17716120669312e6d5mkyj","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI17716120669312e6d5mkyj","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43282026-02-20 10:27:35AI17716120669312e6d5mkyj{"PalomarrAISearchID":"AI17716120669312e6d5mkyj","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI17716120669312e6d5mkyj","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43292026-02-20 10:35:59AI17716125570797a0wsvva8{"PalomarrAISearchID":"AI17716125570797a0wsvva8","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistAllChannels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI17716125570797a0wsvva8","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43302026-02-20 10:35:59AI17716125570797a0wsvva8{"PalomarrAISearchID":"AI17716125570797a0wsvva8","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistAllChannels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI17716125570797a0wsvva8","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43312026-02-20 10:44:37028021y505118325a649632375594{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"looking for agent assist for my","sid":"028021y505118325a649632375","userID":594,"AISummary":"looking for agent assist for my","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"028021y505118325a649632375"}AI Search
43322026-02-20 10:44:37028021y505118325a649632375594{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"looking for agent assist for my","sid":"028021y505118325a649632375","userID":594,"AISummary":"looking for agent assist for my","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"028021y505118325a649632375"}AI Search
43332026-02-20 12:25:02AI1771619099151o82brpz8d39{"PalomarrAISearchID":"AI1771619099151o82brpz8d","categoryName":"Accent Neutralization","verticalName":"Customer Experience","userInput":"I'm looking for a Accent Neutralization supplier in Customer Experience.","PID":"d7ov5v","APIBody":"","intent":"find","category":"AccentNeutralization","vertical":"CX","ConcatRequirements":"I'm looking for a Accent Neutralization supplier in Customer Experience.","sid":"AI1771619099151o82brpz8d","userID":39,"AISummary":"I'm looking for a Accent Neutralization supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43342026-02-20 12:29:20AI1771619357226gw0lecxvr{"PalomarrAISearchID":"AI1771619357226gw0lecxvr","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience.","PID":"fgvf9z","APIBody":"","intent":"find","category":"TicketingSystem","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience.","sid":"AI1771619357226gw0lecxvr","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43352026-02-20 12:29:39AI1771619376004to11k1ur8{"PalomarrAISearchID":"AI1771619376004to11k1ur8","categoryName":"EMR or EHR","verticalName":"Customer Experience","userInput":"I'm looking for a EMR or EHR supplier in Customer Experience.","PID":"uwsi5q","APIBody":"","intent":"find","category":"EmrOrEhr","vertical":"CX","ConcatRequirements":"I'm looking for a EMR or EHR supplier in Customer Experience.","sid":"AI1771619376004to11k1ur8","userID":"","AISummary":"I'm looking for a EMR or EHR supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43362026-02-20 12:29:39AI1771619376004to11k1ur8{"PalomarrAISearchID":"AI1771619376004to11k1ur8","categoryName":"EMR or EHR","verticalName":"Customer Experience","userInput":"I'm looking for a EMR or EHR supplier in Customer Experience.","PID":"uwsi5q","APIBody":"","intent":"find","category":"EmrOrEhr","vertical":"CX","ConcatRequirements":"I'm looking for a EMR or EHR supplier in Customer Experience.","sid":"AI1771619376004to11k1ur8","userID":"","AISummary":"I'm looking for a EMR or EHR supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43372026-02-20 20:00:25AI17716464233279k07nn6fa{"PalomarrAISearchID":"AI17716464233279k07nn6fa","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17716464233279k07nn6fa","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43382026-02-20 20:00:25AI17716464233279k07nn6fa{"PalomarrAISearchID":"AI17716464233279k07nn6fa","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17716464233279k07nn6fa","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43392026-02-20 20:00:25AI17716464233279k07nn6fa{"PalomarrAISearchID":"AI17716464233279k07nn6fa","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI17716464233279k07nn6fa","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43402026-02-20 20:01:4132191510086r97902913357g90{"PID":"wywvgf","APIBody":"","ConcatRequirements":"knowledge base chatbot","sid":"32191510086r97902913357g90","userID":"","AISummary":"knowledge base chatbot","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"32191510086r97902913357g90"}AI Search
43412026-02-20 20:01:4132191510086r97902913357g90{"PID":"wywvgf","APIBody":"","ConcatRequirements":"knowledge base chatbot","sid":"32191510086r97902913357g90","userID":"","AISummary":"knowledge base chatbot","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"32191510086r97902913357g90"}AI Search
43422026-02-21 19:47:4869299124v75371c8493657c629{"PID":"43pbyk","APIBody":"","ConcatRequirements":"WFM","sid":"69299124v75371c8493657c629","userID":"","AISummary":"WFM","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"69299124v75371c8493657c629"}AI Search
43432026-02-23 12:29:31l70432863610091390239ci920155{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"I need a quality monitoring tool to help with CSAT an for 50 agents, needs to integrate with Genesys","sid":"l70432863610091390239ci920","userID":155,"AISummary":"I need a quality monitoring tool to help with CSAT an for 50 agents, needs to integrate with Genesys","AIIntents":"find","Source":"AI Search","SupplierSIDs":"p4gxuf","PalomarrAISearchID":"l70432863610091390239ci920"}AI Search
43442026-02-23 16:44:389g053831555152m1707658u579605{"PID":"8pmlia","APIBody":"","ConcatRequirements":"Five9","sid":"9g053831555152m1707658u579","userID":605,"AISummary":"Five9","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"clgkjf","PalomarrAISearchID":"9g053831555152m1707658u579"}AI Search
43452026-02-23 17:48:33AI17718977110126d3xdpvhl{"PalomarrAISearchID":"AI17718977110126d3xdpvhl","categoryName":"USA","verticalName":"Business Process Outsourcing","userInput":"I'm looking for BPO suppliers in USA.","PID":"ilvm4w","APIBody":"","intent":"find","category":"ilvm4w","vertical":"BPO","ConcatRequirements":"I'm looking for BPO suppliers in USA.","sid":"AI17718977110126d3xdpvhl","userID":"","AISummary":"I'm looking for BPO suppliers in USA.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43462026-02-24 08:04:24557790382u26169306382999t2607{"PID":"4gau0u","APIBody":"","ConcatRequirements":"Dialpad","sid":"557790382u26169306382999t2","userID":607,"AISummary":"Dialpad","AIIntents":"Ask a question","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"557790382u26169306382999t2"}AI Search
43472026-02-24 08:14:27AI1771949666041op59djrr9605{"PalomarrAISearchID":"AI1771949666041op59djrr9","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","sid":"AI1771949666041op59djrr9","userID":605,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43482026-02-24 08:14:27AI1771949666041op59djrr9605{"PalomarrAISearchID":"AI1771949666041op59djrr9","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","sid":"AI1771949666041op59djrr9","userID":605,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43492026-02-24 08:14:27AI1771949666041op59djrr9605{"PalomarrAISearchID":"AI1771949666041op59djrr9","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","sid":"AI1771949666041op59djrr9","userID":605,"AISummary":"I'm looking for a Contact Center supplier in Customer Experience. @Callvu","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43502026-02-24 08:42:00AI1771951318046vji3hq1ly{"PalomarrAISearchID":"AI1771951318046vji3hq1ly","categoryName":"VoIP and Network with Security","verticalName":"Network","userInput":"I'm looking for a VoIP and Network with Security supplier in Network.","PID":"c19yl4","APIBody":"","intent":"find","category":"VoipAndNetworkWithSecurity","vertical":"NW","ConcatRequirements":"I'm looking for a VoIP and Network with Security supplier in Network.","sid":"AI1771951318046vji3hq1ly","userID":"","AISummary":"I'm looking for a VoIP and Network with Security supplier in Network.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43512026-02-24 08:48:57AI1771951735796ndxsy2z8d{"PalomarrAISearchID":"AI1771951735796ndxsy2z8d","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1771951735796ndxsy2z8d","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43522026-02-24 08:48:57AI1771951735796ndxsy2z8d{"PalomarrAISearchID":"AI1771951735796ndxsy2z8d","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1771951735796ndxsy2z8d","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43532026-02-24 08:48:58AI1771951735796ndxsy2z8d{"PalomarrAISearchID":"AI1771951735796ndxsy2z8d","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience.","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience.","sid":"AI1771951735796ndxsy2z8d","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43542026-02-24 09:09:30AI1771952967902g1mdez7a3{"PalomarrAISearchID":"AI1771952967902g1mdez7a3","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. customer service and wismo","PID":"wywvgf","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. customer service and wismo","sid":"AI1771952967902g1mdez7a3","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. customer service and wismo","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43552026-02-24 09:09:30AI1771952967902g1mdez7a3{"PalomarrAISearchID":"AI1771952967902g1mdez7a3","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. customer service and wismo","PID":"wywvgf","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. customer service and wismo","sid":"AI1771952967902g1mdez7a3","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience. customer service and wismo","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43562026-02-24 13:57:59AI177197027595523zv2r7m7{"PalomarrAISearchID":"AI177197027595523zv2r7m7","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI177197027595523zv2r7m7","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43572026-02-24 13:57:59AI177197027595523zv2r7m7{"PalomarrAISearchID":"AI177197027595523zv2r7m7","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI177197027595523zv2r7m7","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43582026-02-25 09:36:21AI1772040979268pgl50bnxw{"PalomarrAISearchID":"AI1772040979268pgl50bnxw","categoryName":"Speech Analytics","verticalName":"Customer Experience","userInput":"I'm looking for a Speech Analytics supplier in Customer Experience.","PID":"8hlswt","APIBody":"","intent":"find","category":"SpeechAnalytics","vertical":"CX","ConcatRequirements":"I'm looking for a Speech Analytics supplier in Customer Experience.","sid":"AI1772040979268pgl50bnxw","userID":"","AISummary":"I'm looking for a Speech Analytics supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43592026-02-25 14:36:13AI1772058972026dx5e1ovtr{"PalomarrAISearchID":"AI1772058972026dx5e1ovtr","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience. customer experience","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistAllChannels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience. customer experience","sid":"AI1772058972026dx5e1ovtr","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience. customer experience","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43602026-02-25 14:36:14AI1772058972026dx5e1ovtr{"PalomarrAISearchID":"AI1772058972026dx5e1ovtr","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience. customer experience","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistAllChannels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience. customer experience","sid":"AI1772058972026dx5e1ovtr","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience. customer experience","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43612026-02-25 15:44:24AI1772063062079vcvn1oyxh{"PalomarrAISearchID":"AI1772063062079vcvn1oyxh","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistAllChannels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1772063062079vcvn1oyxh","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43622026-02-25 15:44:24AI1772063062079vcvn1oyxh{"PalomarrAISearchID":"AI1772063062079vcvn1oyxh","categoryName":"Agent Assist All Channels","verticalName":"Customer Experience","userInput":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","PID":"8u7j8n","APIBody":"","intent":"find","category":"AgentAssistAllChannels","vertical":"CX","ConcatRequirements":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","sid":"AI1772063062079vcvn1oyxh","userID":"","AISummary":"I'm looking for a Agent Assist All Channels supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43632026-02-25 16:12:0874g387760976x274950069911s611{"PID":"wywvgf","APIBody":"","ConcatRequirements":"AUTOMATED CHATBOTS & VIRTUAL AGENTS","sid":"74g387760976x274950069911s","userID":611,"AISummary":"AUTOMATED CHATBOTS & VIRTUAL AGENTS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"74g387760976x274950069911s"}AI Search
43642026-02-25 16:12:0874g387760976x274950069911s611{"PID":"wywvgf","APIBody":"","ConcatRequirements":"AUTOMATED CHATBOTS & VIRTUAL AGENTS","sid":"74g387760976x274950069911s","userID":611,"AISummary":"AUTOMATED CHATBOTS & VIRTUAL AGENTS","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"74g387760976x274950069911s"}AI Search
43652026-02-25 19:41:56AI1772077313730yzvcop7cv{"PalomarrAISearchID":"AI1772077313730yzvcop7cv","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1772077313730yzvcop7cv","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43662026-02-25 19:41:56AI1772077313730yzvcop7cv{"PalomarrAISearchID":"AI1772077313730yzvcop7cv","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1772077313730yzvcop7cv","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43672026-02-25 19:53:28AI17720780047273ic04f5xl{"PalomarrAISearchID":"AI17720780047273ic04f5xl","categoryName":"Team Collaboration and Productivity","verticalName":"Unified Communications","userInput":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications. email help","PID":"yemu6f","APIBody":"","intent":"find","category":"TeamCollaborationAndProductivity","vertical":"UC","ConcatRequirements":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications. email help","sid":"AI17720780047273ic04f5xl","userID":"","AISummary":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications. email help","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43682026-02-25 21:23:1850751532i33313445822520ph02{"PID":"2f8j49","APIBody":"","ConcatRequirements":"The best Secure solution admin access to workstations / remotely etc. Hi Guys, I have a Hybrid mode environment and currently don’t have a privileged access solution (no CyberArk, Passwordstate etc.). I need a secure way for IT admins to: RDP to user workstations install/uninstall software perform support tasks Also we have some team that they need temp admin rights on the machine for the testing etc. Does this sound like a reasonable approach How are others handling this without a PAM solution? I think LAPS it is not for this. thanks","PalomarrAISearchID":"50751532i33313445822520ph0","sid":"50751532i33313445822520ph0","userID":2,"AISummary":"The user seeks a secure method for IT admins to access workstations remotely in a hybrid environment without a privileged access management (PAM) solution. They need to perform tasks like RDP access for software installation and support, and require temporary admin rights for testing. The user questions the feasibility of this approach and how others manage similar situations without PAM solutions, mentioning that LAPS may not be suitable. This falls under cybersecurity and access management.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"VPN","verticalName":"Business Software"}AI_Solution_Button
43692026-02-26 10:29:15AI1772130551260t8l1j76zf289{"PalomarrAISearchID":"AI1772130551260t8l1j76zf","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications. genesys","PID":"3ex8vs","APIBody":"","intent":"find","category":"VoiceAndVideoCommunication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications. genesys","sid":"AI1772130551260t8l1j76zf","userID":289,"AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications. genesys","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43702026-02-26 18:05:08AI1772157904433d0acw9o86{"PalomarrAISearchID":"AI1772157904433d0acw9o86","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1772157904433d0acw9o86","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43712026-02-26 18:05:08AI1772157904433d0acw9o86{"PalomarrAISearchID":"AI1772157904433d0acw9o86","categoryName":"CRM","verticalName":"Customer Experience","userInput":"I'm looking for a CRM supplier in Customer Experience.","PID":"4gcyr3","APIBody":"","intent":"find","category":"Crm","vertical":"CX","ConcatRequirements":"I'm looking for a CRM supplier in Customer Experience.","sid":"AI1772157904433d0acw9o86","userID":"","AISummary":"I'm looking for a CRM supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43722026-02-27 09:25:26AI17722130899047ki81waak{"PID":"8pmlia","APIBody":"","ConcatRequirements":"call center outbound","sid":"AI17722130899047ki81waak","userID":"","AISummary":"call center outbound","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"AI17722130899047ki81waak"}AI Search
43732026-02-27 19:14:24848734v140930813269387e602{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Customer service","sid":"848734v140930813269387e602","userID":"","AISummary":"Customer service","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"848734v140930813269387e602"}AI Search
43742026-02-27 19:14:24848734v140930813269387e602{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"Customer service","sid":"848734v140930813269387e602","userID":"","AISummary":"Customer service","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"848734v140930813269387e602"}AI Search
43752026-02-28 23:09:31AI17723489679689op2c4jt2{"PalomarrAISearchID":"AI17723489679689op2c4jt2","categoryName":"Ticketing System","verticalName":"Customer Experience","userInput":"I'm looking for a Ticketing System supplier in Customer Experience. What’s a good alternative to Zendesk for an email heavy team. We are about 500 employees with 50 help desk users.","PID":"fgvf9z","APIBody":"","intent":"find","category":"TicketingSystem","vertical":"CX","ConcatRequirements":"I'm looking for a Ticketing System supplier in Customer Experience. What’s a good alternative to Zendesk for an email heavy team. We are about 500 employees with 50 help desk users.","sid":"AI17723489679689op2c4jt2","userID":"","AISummary":"I'm looking for a Ticketing System supplier in Customer Experience. What’s a good alternative to Zendesk for an email heavy team. We are about 500 employees with 50 help desk users.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43762026-03-01 19:23:02AI1772421777860x74unj4bt{"PalomarrAISearchID":"AI1772421777860x74unj4bt","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1772421777860x74unj4bt","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43772026-03-01 19:23:02AI1772421777860x74unj4bt{"PalomarrAISearchID":"AI1772421777860x74unj4bt","categoryName":"Self Service Voice Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","PID":"x55dyy","APIBody":"","intent":"find","category":"SelfServiceVoiceBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","sid":"AI1772421777860x74unj4bt","userID":"","AISummary":"I'm looking for a Self Service Voice Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43782026-03-03 13:46:14683776707g380e5z7310511122{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"ai agent assist","sid":"683776707g380e5z7310511122","userID":"","AISummary":"ai agent assist","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"683776707g380e5z7310511122"}AI Search
43792026-03-03 13:46:14683776707g380e5z7310511122{"PID":"8u7j8n","APIBody":"","ConcatRequirements":"ai agent assist","sid":"683776707g380e5z7310511122","userID":"","AISummary":"ai agent assist","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"683776707g380e5z7310511122"}AI Search
43802026-03-03 17:51:32734042854714373092u378mo72{"PID":"yemu6f","APIBody":"","ConcatRequirements":"Slack communication","sid":"734042854714373092u378mo72","userID":"","AISummary":"Slack communication","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"734042854714373092u378mo72"}AI Search
43812026-03-03 17:52:56AI1772589172162rjl9xumtn{"PalomarrAISearchID":"AI1772589172162rjl9xumtn","categoryName":"Team Collaboration and Productivity","verticalName":"Unified Communications","userInput":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications.","PID":"yemu6f","APIBody":"","intent":"find","category":"TeamCollaborationAndProductivity","vertical":"UC","ConcatRequirements":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications.","sid":"AI1772589172162rjl9xumtn","userID":"","AISummary":"I'm looking for a Team Collaboration and Productivity supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43822026-03-04 10:06:5131718380g276s30093266i8340101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Hi Diego Nice to meet you too and thanks for hosting me last week. Will pick an appropriate time slot from your calendar below to learn more about Five9. I did talk to Chris at the event and as I mentioned to him, my key focal point for the next platform we bring onboard is going to be leveraging Voice-based Agentic AI for engaging with customers on low-complexity conversations including Qualification, Quote follow-ups, Inbound Triage and so on. I will appreciate if we can keep the conversation focused on what I am looking for vs. what Five9 offers. Most features Chris talked about are already available in our current platform including BI, Agent Assist and Intelligent Workflows. Thanks, Ram","PalomarrAISearchID":"31718380g276s30093266i8340","sid":"31718380g276s30093266i8340","userID":101,"AISummary":"User, Ram, is interested in leveraging Voice-based Agentic AI for low-complexity customer interactions like Qualification and Quote follow-ups. He prefers to focus the conversation on his specific needs rather than Five9's offerings, as many features discussed with Chris are already available in his current platform, including BI, Agent Assist, and Intelligent Workflows. This falls under the category of CX AI and agent assist.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CX AI","verticalName":"Business Software"}AI_Solution_Button
43832026-03-04 10:06:5131718380g276s30093266i8340101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"Hi Diego Nice to meet you too and thanks for hosting me last week. Will pick an appropriate time slot from your calendar below to learn more about Five9. I did talk to Chris at the event and as I mentioned to him, my key focal point for the next platform we bring onboard is going to be leveraging Voice-based Agentic AI for engaging with customers on low-complexity conversations including Qualification, Quote follow-ups, Inbound Triage and so on. I will appreciate if we can keep the conversation focused on what I am looking for vs. what Five9 offers. Most features Chris talked about are already available in our current platform including BI, Agent Assist and Intelligent Workflows. Thanks, Ram","PalomarrAISearchID":"31718380g276s30093266i8340","sid":"31718380g276s30093266i8340","userID":101,"AISummary":"User, Ram, is interested in leveraging Voice-based Agentic AI for low-complexity customer interactions like Qualification and Quote follow-ups. He prefers to focus the conversation on his specific needs rather than Five9's offerings, as many features discussed with Chris are already available in his current platform, including BI, Agent Assist, and Intelligent Workflows. This falls under the category of CX AI and agent assist.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CX AI","verticalName":"Business Software"}AI_Solution_Button
43842026-03-04 10:54:4492r4k97630786870081039y232101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I'm looking fora Voice-based Agentic AI for engaging with customers on low-complexity conversations including Qualification, Quote follow-ups, Inbound Triage and so on.”","PalomarrAISearchID":"92r4k97630786870081039y232","sid":"92r4k97630786870081039y232","userID":101,"AISummary":"The user is seeking a voice-based agentic AI to handle low-complexity customer interactions such as qualification, quote follow-ups, and inbound triage. This request falls under the category of voice bot and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voice Bot","verticalName":"Business Software"}AI_Solution_Button
43852026-03-04 10:54:4492r4k97630786870081039y232101{"PID":"x55dyy","APIBody":"","ConcatRequirements":"I'm looking fora Voice-based Agentic AI for engaging with customers on low-complexity conversations including Qualification, Quote follow-ups, Inbound Triage and so on.”","PalomarrAISearchID":"92r4k97630786870081039y232","sid":"92r4k97630786870081039y232","userID":101,"AISummary":"The user is seeking a voice-based agentic AI to handle low-complexity customer interactions such as qualification, quote follow-ups, and inbound triage. This request falls under the category of voice bot and customer support.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Voice Bot","verticalName":"Business Software"}AI_Solution_Button
43862026-03-04 12:55:50AI1772657747088t6n0qdeis{"PalomarrAISearchID":"AI1772657747088t6n0qdeis","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","sid":"AI1772657747088t6n0qdeis","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43872026-03-04 12:55:50AI1772657747088t6n0qdeis{"PalomarrAISearchID":"AI1772657747088t6n0qdeis","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","sid":"AI1772657747088t6n0qdeis","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43882026-03-04 12:55:50AI1772657747088t6n0qdeis{"PalomarrAISearchID":"AI1772657747088t6n0qdeis","categoryName":"Contact Center","verticalName":"Customer Experience","userInput":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","PID":"u8l7zu","APIBody":"","intent":"find","category":"ContactCenter","vertical":"CX","ConcatRequirements":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","sid":"AI1772657747088t6n0qdeis","userID":"","AISummary":"I'm looking for a Contact Center supplier in Customer Experience. autoqa","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43892026-03-05 10:40:1731t4a616064774452b91084918{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"1. About Octave Health Octave Health is a mental health provider offering virtual and in-person therapy covered by insurance across the United States. Our mission is to make high-quality mental healthcare accessible — which means the experience we deliver to clients and providers, from first contact through ongoing care, must be seamless, empathetic, and secure. Our support operation serves two distinct audiences: clients seeking mental health services, and providers (2,500+ therapists in our network and growing, across both a Core network and an extended provider network). A team of 51–200 agents handles inbound inquiries across email, phone, live chat, SMS, and web forms, with tickets frequently moving across multiple internal teams including Provider Support, Billing, Credentialing, Finance, IT, and Talent Acquisition. We rely heavily on our platform's API as a system of record — not just as a support tool — and we use Slack as our primary internal communications platform. Given the nature of our work, HIPAA compliance and data security are non-negotiable requirements for any vendor we work with. We are currently using Zendesk (Support, Chat/Messaging, and Help Center) and are evaluating our options ahead of our 2026 contract renewal. 2 2. Objectives & Evaluation Criteria We are seeking a platform that meaningfully improves on our current setup across the following dimensions: ● Cost efficiency — competitive total cost of ownership, including f lexible/consumption-based pricing models. ● AI capability — both client/provider-facing (intelligent self-service, chat deflection) and staff-facing (suggested responses, summarization, sentiment detection) ● True omni-channel — a unified agent experience across email, phone, live chat, SMS, fax/PDF intake, and web forms, with no channel treated as second-class ● API depth & embeddability — robust, well-documented API usable as a system of record, with the ability to embed platform components (e.g. knowledge base) directly into our client and provider portals ● Cross-team ticket routing — flexible assignment, escalation, and handoff workflows across many internal teams ● Integration depth — native Slack connectivity, CTI compatibility, Google Workspace, and open API for homegrown tools ● Compliance & security — HIPAA, SOC 2 Type II, BAA signing, and liability coverage ● Vendor partnership quality — responsive, proactive support and a low-friction implementation that minimizes demands on our internal Engineering and Product teams ● Reporting & analytics — pre-built and custom dashboards serving operational and executive audiences ● Agent QA & supervisor visibility — including proactive AI detection of client distress Proposals will be evaluated holistically across compliance & security, functionality, company fit, API and integration capability, AI innovation, and total cost of ownership. 3 3. Current State & Key Use Cases 3.1 Client Onboarding — Live Chat with Context Passthrough When clients visit findoctave.com and need help finding a provider, they access a live chat experience embedded within an iFrame. Our platform passes authenticated client data (name, account details, context) into the support tool so agents have immediate visibility into who they're speaking with — without the client having to re-identify themselves. This context passthrough capability is a must-have, though we are flexible on the specific implementation method (iFrame embed, web widget with JWT auth, etc.). 3.2 Commercial Directory Inquiries — Email & Form to Ticket Prospective clients who discover Octave through directories like Psychology Today submit inquiries via web form or email to a shared alias. These route into the platform as support tickets. We have after-hours automations in place that send basic provider information back to the prospective client automatically. Vendors should describe how they support alias-based email routing and trigger-based automations. 3.3 Fax / PDF Referral Intake Primary care practices send client referrals via fax (currently received as PDF via HelloFax into a shared email inbox, which creates a support ticket). Agents manually extract key f ields — client name, date of birth, phone, email, and insurance information — to build a client profile. We are open to replacing HelloFax as part of this transition. OCR or AI-assisted field extraction from PDF faxes would be a meaningful differentiator, though it is not a hard requirement. Vendors should describe any native or partner-based capability here. 3.4 Inbound Phone Support — CTI Integration Clients call us for session access issues, provider contact, and rematches. We currently manage calls via a CTI integration inside Zendesk. Agents need the ability to transfer calls across teams. Any replacement must support a comparable CTI integration; vendors should specify which telephony partners they support natively and what the agent experience looks like during a call. 3.5 Outbound Multi-Channel Client Outreach When a referral is received, our team proactively contacts the prospective client via email, phone, and SMS. This requires coordinated outbound workflows across channels from within a single agent workspace. 4 3.6 Provider Support — High Volume, Multi-Team Routing Our 2,500+ Core provider network generates a significant volume of inbound support tickets, arriving via direct email to a provider support alias and via web form from the provider portal (which posts into the platform). Provider tickets frequently require handoffs across teams — for example, an onboarding question may start with Provider Support, get reassigned to Credentialing, and then escalate to Finance. Robust cross-team ticket routing, assignment rules, and internal escalation workflows are essential. Vendors should describe how their platform handles multi-team ticket lifecycles, internal notes, and handoff visibility. 3.7 Medical Records Requests We receive records requests from clients, providers, and third parties, and must manage them through a structured, trackable workflow. This includes: sending a Release of Information (ROI) document for e-signature, tracking the request across defined stages (ROI Sent → ROI Completed → Provider Approval → Clinical Leadership Approval → Records Sent), securely delivering records to the requestor, and enforcing SLAs with visibility into time elapsed at each stage. This is a sensitive, compliance-critical workflow and vendors should describe how their platform supports structured case management of this nature, whether natively or via close integration. 3.8 Help Centers & Self-Service Chatbots We maintain multiple distinct Help Centers serving different audiences: ● Client Help Center — self-service for therapy clients ● Core Provider Help Center — training and support resources for our 2,500+ network providers, with both self-service and human agent escalation ● Extended Referrals Network Help Center — a lighter-touch knowledge base for providers in our broader referral network, where we intend to minimize human support. The AI chatbot is the primary support channel for this audience, and strong analytics on chatbot interactions (questions asked, deflection rates, unresolved queries) are essential so we can continuously improve our content and processes Each Help Center should be independently configurable with distinct branding, content permissions, and chatbot behavior. Vendors should describe how they support multiple Help Centers and audience-segmented AI chatbot configuration. 3.9 API as System of Record This is a critical and non-negotiable capability. We use the platform API extensively beyond support workflows — for example, when a client receives a verification of benefits communication via a third-party platform (Iterable), we use the API to store a copy in the support platform so agents can reference it in real time during client conversations. Any replacement must offer a robust, well-documented REST API with high rate limits, reliable 5 uptime SLAs, webhook/event streaming support, and a sandbox environment. Vendors should be prepared to share API documentation and discuss enterprise-tier rate limits. 3.10 IT Helpdesk Our IT team uses the platform to manage internal requests arriving via email and Slack. This use case is relatively straightforward — email-to-ticket creation and Slack-triggered ticket creation are the primary needs. We are open to running IT support on a separate instance or a lighter tier of the same platform. 3.11 Mass Communications / Outage Notifications During service outages, we currently use Iterable to send mass communications to clients. We would like any replacement to have some broadcast messaging capability (email or SMS) as a backup option, though this is not a primary requirement. 3.12 Reporting & Analytics Reporting is consumed across multiple audiences — support team leads, operations managers, clinical leadership, and the executive team — so dashboards need to serve both day-to-day operational use and strategic visibility. Key metrics we track or want to track include ticket volume and trends, SLA adherence and breach rates, resolution times by channel and team, agent productivity and workload distribution, channel mix over time, and chatbot deflection and escalation rates. We require both strong pre-built dashboards for common use cases and custom/self-serve reporting capability that does not require engineering support to build or maintain. Vendors should describe how their reporting layer serves audiences with different levels of technical sophistication. 3.13 Agent QA & Supervisor Visibility Our QA process today is a mix of formal structured review and informal manager spot-checks. We want the new platform to significantly mature this capability. Managers need to be able to pull, review, annotate, and score agent conversations against a configurable rubric, with AI-assisted auto-scoring to help scale the process across a team of 51–200 agents. Real-time supervisor monitoring of active live chats and calls is important for coaching and escalation purposes. Given that Octave operates in mental health, proactive AI detection of client distress is a particularly high-priority capability. We want the platform to identify escalation language, emotional distress signals, or crisis-adjacent phrasing mid-conversation and alert a supervisor in real time — enabling our team to intervene quickly when a client may be in a vulnerable state. Vendors should describe this capability explicitly and provide examples of how it works in practice. 6 4. Requirements 4.1 Compliance & Security — Must-Have ● HIPAA compliance with willingness to sign a Business Associate Agreement (BAA) prior to contract execution ● SOC 2 Type II certification (please provide most recent audit report) ● Liability insurance coverage of at least $1,000,000 per incident ● Data encryption at rest and in transit ● Role-based access controls (RBAC) with audit logging ● US-based data residency preferred; please specify options ● Defined incident response SLA and breach notification procedures Vendors unable to meet all requirements in Section 4.1 in full will not be considered further, regardless of other merits. 4.2 Core Platform Capabilities — Must-Have ● Unified ticketing and case management across email, live chat, phone, SMS, and web form ● Omni-channel routing with skill-based, team-based, and priority-based assignment ● Cross-team ticket handoff with full history, internal notes, and audit trail ● Authentication: SSO (SAML/OIDC) for internal staff; Auth0 / OIDC-compatible authentication for client and provider-facing surfaces ● iFrame-embeddable or widget-based live chat with authenticated client context passthrough (JWT or equivalent) ● Embeddable components: ability to embed knowledge base, chat, and other platform components directly into our client and provider portals without redirecting users to an external URL — please describe what is and isn't embeddable ● CTI integration for inbound/outbound calling with in-platform agent experience (specify supported telephony partners) ● Alias-based email routing with trigger and automation rule support ● SLA management with stage-level tracking (including elapsed time per stage) for structured case workflows such as medical records requests ● Three or more separately configurable Help Centers with distinct branding, content permissions, and chatbot behavior ● Secure document delivery capability (for sending records or sensitive documents to requestors) ● Customer/contact profile management with full omni-channel interaction history 4.3 API & Integration Capabilities — Must-Have ● Comprehensive REST API usable as a system of record (not just for support workflows) 7 ● High rate limits suitable for enterprise usage — please specify limits by tier ● Webhook and event streaming support ● Sandbox / staging environment ● Native Slack integration: ticket notifications, updates, and ticket creation from Slack messages ● Google Workspace (Gmail, Calendar) compatibility ● Outbound SMS capability (native or via integration — specify) ● Fax/PDF ingestion capability; OCR or AI-assisted field extraction a plus 4.4 Implementation & Transition from current platform — Must-Have We have limited internal Engineering and Product bandwidth and need a vendor who can own the majority of the implementation work. Please be explicit about what you will handle versus what you will require from our team. ● Dedicated implementation manager included in the contract ● Full data migration support, including tickets, contacts, Help Center articles, macros, automations, and routing rules from our current platform. ● Detailed project plan with milestones, owners, and realistic timeline for a team of our size ● Specify the estimated hours and nature of work required from Octave's Engineering, Product, and Operations teams — we cannot commit significant internal resources to this effort ● Agent and administrator training resources ● Hypercare / stabilization support period post go-live 4.5 AI & Automation — High Priority ● Agent-facing: suggested replies, conversation summarization, sentiment detection, after-contact notes ● Client/provider-facing: AI chatbot per Help Center, trained on respective article sets, with healthcare-appropriate guardrails ● Chatbot analytics: robust reporting on chatbot interactions including volume, topics, deflection rates, unresolved/escalated queries, and content gap identification — essential for our extended referrals network Help Center ● After-hours automation: trigger-based auto-responses with dynamic content (e.g. provider information) ● Workflow automation: routing rules, SLA triggers, cross-team escalation logic ● Please disclose: AI model provenance, third-party LLM usage, and how PHI is handled within AI features 4.6 Vendor Partnership & Support Model — High Priority 8 This is a key evaluation criterion. We place significant weight on vendor responsiveness and partnership quality, and expect this to be reflected in both the support model and the day-to-day relationship. ● Describe your standard support model: channels available, response time SLAs by severity, and hours of coverage ● Is a dedicated Customer Success Manager included, or is it a paid add-on? We expect this to be included, not a separate SKU ● What does your post-implementation support model look like — how proactively do you engage customers after go-live? ● Provide escalation paths for critical production issues ● Share any relevant customer satisfaction or NPS data if available 4.7 Reporting & Analytics — High Priority ● Pre-built dashboards covering ticket volume, SLA performance, resolution times, agent productivity, channel mix, and chatbot deflection — suitable for both operational and executive audiences ● Custom / self-serve reporting with the ability to build, filter, and schedule reports without engineering support ● Multi-audience reporting: ability to view data by team, channel, Help Center, or in aggregate ● Data export capability (CSV minimum; API access to reporting data preferred) ● Vendors should describe how non-technical users (team leads, ops managers, executives) can access and navigate reporting independently 4.8 Agent QA & Supervisor Visibility — High Priority ● Manager ability to review, annotate, and score agent conversations against a configurable scorecard or rubric ● AI-assisted auto-scoring of conversations for quality, tone, empathy, and policy adherence — to help scale QA across a large agent team ● Real-time supervisor monitoring of active live chats and calls ● Proactive AI alerting for client distress: the platform should detect escalation language, emotional distress signals, or crisis-adjacent phrasing mid-conversation and notify a supervisor in real time. Given our mental health context, this is a critical safety and quality capability — vendors should describe this feature explicitly, including how signals are detected, how alerts are delivered, and any configuration options ● Coaching workflows: ability for managers to leave timestamped feedback on conversations that agents can review and acknowledge 4.9 Workforce Management — Nice-to-Have ● Agent scheduling and shift management (native or via close integration) 9 ● Real-time queue and capacity dashboards ● Agent performance reporting and CSAT tracking ● Volume forecasting based on historical data 4.10 Mass Communications — Nice-to-Have ● Ability to send broadcast email or SMS to a defined audience segment (e.g. all active clients) for outage or service notifications ","PalomarrAISearchID":"31t4a616064774452b91084918","sid":"31t4a616064774452b91084918","userID":"","AISummary":"Octave Health, a mental health provider, seeks a new support platform to enhance client and provider services while ensuring HIPAA compliance and data security. Key requirements include cost efficiency, AI capabilities, true omni-channel support, API integration, and robust reporting. The platform must facilitate cross-team workflows and provide proactive support features, particularly in mental health contexts. The evaluation will focus on compliance, functionality, vendor partnership quality, and total cost of ownership. This falls under the customer support and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CRM","verticalName":"Business Software"}AI_Solution_Button
43902026-03-05 10:40:1731t4a616064774452b91084918{"PID":"4gcyr3","APIBody":"","ConcatRequirements":"1. About Octave Health Octave Health is a mental health provider offering virtual and in-person therapy covered by insurance across the United States. Our mission is to make high-quality mental healthcare accessible — which means the experience we deliver to clients and providers, from first contact through ongoing care, must be seamless, empathetic, and secure. Our support operation serves two distinct audiences: clients seeking mental health services, and providers (2,500+ therapists in our network and growing, across both a Core network and an extended provider network). A team of 51–200 agents handles inbound inquiries across email, phone, live chat, SMS, and web forms, with tickets frequently moving across multiple internal teams including Provider Support, Billing, Credentialing, Finance, IT, and Talent Acquisition. We rely heavily on our platform's API as a system of record — not just as a support tool — and we use Slack as our primary internal communications platform. Given the nature of our work, HIPAA compliance and data security are non-negotiable requirements for any vendor we work with. We are currently using Zendesk (Support, Chat/Messaging, and Help Center) and are evaluating our options ahead of our 2026 contract renewal. 2 2. Objectives & Evaluation Criteria We are seeking a platform that meaningfully improves on our current setup across the following dimensions: ● Cost efficiency — competitive total cost of ownership, including f lexible/consumption-based pricing models. ● AI capability — both client/provider-facing (intelligent self-service, chat deflection) and staff-facing (suggested responses, summarization, sentiment detection) ● True omni-channel — a unified agent experience across email, phone, live chat, SMS, fax/PDF intake, and web forms, with no channel treated as second-class ● API depth & embeddability — robust, well-documented API usable as a system of record, with the ability to embed platform components (e.g. knowledge base) directly into our client and provider portals ● Cross-team ticket routing — flexible assignment, escalation, and handoff workflows across many internal teams ● Integration depth — native Slack connectivity, CTI compatibility, Google Workspace, and open API for homegrown tools ● Compliance & security — HIPAA, SOC 2 Type II, BAA signing, and liability coverage ● Vendor partnership quality — responsive, proactive support and a low-friction implementation that minimizes demands on our internal Engineering and Product teams ● Reporting & analytics — pre-built and custom dashboards serving operational and executive audiences ● Agent QA & supervisor visibility — including proactive AI detection of client distress Proposals will be evaluated holistically across compliance & security, functionality, company fit, API and integration capability, AI innovation, and total cost of ownership. 3 3. Current State & Key Use Cases 3.1 Client Onboarding — Live Chat with Context Passthrough When clients visit findoctave.com and need help finding a provider, they access a live chat experience embedded within an iFrame. Our platform passes authenticated client data (name, account details, context) into the support tool so agents have immediate visibility into who they're speaking with — without the client having to re-identify themselves. This context passthrough capability is a must-have, though we are flexible on the specific implementation method (iFrame embed, web widget with JWT auth, etc.). 3.2 Commercial Directory Inquiries — Email & Form to Ticket Prospective clients who discover Octave through directories like Psychology Today submit inquiries via web form or email to a shared alias. These route into the platform as support tickets. We have after-hours automations in place that send basic provider information back to the prospective client automatically. Vendors should describe how they support alias-based email routing and trigger-based automations. 3.3 Fax / PDF Referral Intake Primary care practices send client referrals via fax (currently received as PDF via HelloFax into a shared email inbox, which creates a support ticket). Agents manually extract key f ields — client name, date of birth, phone, email, and insurance information — to build a client profile. We are open to replacing HelloFax as part of this transition. OCR or AI-assisted field extraction from PDF faxes would be a meaningful differentiator, though it is not a hard requirement. Vendors should describe any native or partner-based capability here. 3.4 Inbound Phone Support — CTI Integration Clients call us for session access issues, provider contact, and rematches. We currently manage calls via a CTI integration inside Zendesk. Agents need the ability to transfer calls across teams. Any replacement must support a comparable CTI integration; vendors should specify which telephony partners they support natively and what the agent experience looks like during a call. 3.5 Outbound Multi-Channel Client Outreach When a referral is received, our team proactively contacts the prospective client via email, phone, and SMS. This requires coordinated outbound workflows across channels from within a single agent workspace. 4 3.6 Provider Support — High Volume, Multi-Team Routing Our 2,500+ Core provider network generates a significant volume of inbound support tickets, arriving via direct email to a provider support alias and via web form from the provider portal (which posts into the platform). Provider tickets frequently require handoffs across teams — for example, an onboarding question may start with Provider Support, get reassigned to Credentialing, and then escalate to Finance. Robust cross-team ticket routing, assignment rules, and internal escalation workflows are essential. Vendors should describe how their platform handles multi-team ticket lifecycles, internal notes, and handoff visibility. 3.7 Medical Records Requests We receive records requests from clients, providers, and third parties, and must manage them through a structured, trackable workflow. This includes: sending a Release of Information (ROI) document for e-signature, tracking the request across defined stages (ROI Sent → ROI Completed → Provider Approval → Clinical Leadership Approval → Records Sent), securely delivering records to the requestor, and enforcing SLAs with visibility into time elapsed at each stage. This is a sensitive, compliance-critical workflow and vendors should describe how their platform supports structured case management of this nature, whether natively or via close integration. 3.8 Help Centers & Self-Service Chatbots We maintain multiple distinct Help Centers serving different audiences: ● Client Help Center — self-service for therapy clients ● Core Provider Help Center — training and support resources for our 2,500+ network providers, with both self-service and human agent escalation ● Extended Referrals Network Help Center — a lighter-touch knowledge base for providers in our broader referral network, where we intend to minimize human support. The AI chatbot is the primary support channel for this audience, and strong analytics on chatbot interactions (questions asked, deflection rates, unresolved queries) are essential so we can continuously improve our content and processes Each Help Center should be independently configurable with distinct branding, content permissions, and chatbot behavior. Vendors should describe how they support multiple Help Centers and audience-segmented AI chatbot configuration. 3.9 API as System of Record This is a critical and non-negotiable capability. We use the platform API extensively beyond support workflows — for example, when a client receives a verification of benefits communication via a third-party platform (Iterable), we use the API to store a copy in the support platform so agents can reference it in real time during client conversations. Any replacement must offer a robust, well-documented REST API with high rate limits, reliable 5 uptime SLAs, webhook/event streaming support, and a sandbox environment. Vendors should be prepared to share API documentation and discuss enterprise-tier rate limits. 3.10 IT Helpdesk Our IT team uses the platform to manage internal requests arriving via email and Slack. This use case is relatively straightforward — email-to-ticket creation and Slack-triggered ticket creation are the primary needs. We are open to running IT support on a separate instance or a lighter tier of the same platform. 3.11 Mass Communications / Outage Notifications During service outages, we currently use Iterable to send mass communications to clients. We would like any replacement to have some broadcast messaging capability (email or SMS) as a backup option, though this is not a primary requirement. 3.12 Reporting & Analytics Reporting is consumed across multiple audiences — support team leads, operations managers, clinical leadership, and the executive team — so dashboards need to serve both day-to-day operational use and strategic visibility. Key metrics we track or want to track include ticket volume and trends, SLA adherence and breach rates, resolution times by channel and team, agent productivity and workload distribution, channel mix over time, and chatbot deflection and escalation rates. We require both strong pre-built dashboards for common use cases and custom/self-serve reporting capability that does not require engineering support to build or maintain. Vendors should describe how their reporting layer serves audiences with different levels of technical sophistication. 3.13 Agent QA & Supervisor Visibility Our QA process today is a mix of formal structured review and informal manager spot-checks. We want the new platform to significantly mature this capability. Managers need to be able to pull, review, annotate, and score agent conversations against a configurable rubric, with AI-assisted auto-scoring to help scale the process across a team of 51–200 agents. Real-time supervisor monitoring of active live chats and calls is important for coaching and escalation purposes. Given that Octave operates in mental health, proactive AI detection of client distress is a particularly high-priority capability. We want the platform to identify escalation language, emotional distress signals, or crisis-adjacent phrasing mid-conversation and alert a supervisor in real time — enabling our team to intervene quickly when a client may be in a vulnerable state. Vendors should describe this capability explicitly and provide examples of how it works in practice. 6 4. Requirements 4.1 Compliance & Security — Must-Have ● HIPAA compliance with willingness to sign a Business Associate Agreement (BAA) prior to contract execution ● SOC 2 Type II certification (please provide most recent audit report) ● Liability insurance coverage of at least $1,000,000 per incident ● Data encryption at rest and in transit ● Role-based access controls (RBAC) with audit logging ● US-based data residency preferred; please specify options ● Defined incident response SLA and breach notification procedures Vendors unable to meet all requirements in Section 4.1 in full will not be considered further, regardless of other merits. 4.2 Core Platform Capabilities — Must-Have ● Unified ticketing and case management across email, live chat, phone, SMS, and web form ● Omni-channel routing with skill-based, team-based, and priority-based assignment ● Cross-team ticket handoff with full history, internal notes, and audit trail ● Authentication: SSO (SAML/OIDC) for internal staff; Auth0 / OIDC-compatible authentication for client and provider-facing surfaces ● iFrame-embeddable or widget-based live chat with authenticated client context passthrough (JWT or equivalent) ● Embeddable components: ability to embed knowledge base, chat, and other platform components directly into our client and provider portals without redirecting users to an external URL — please describe what is and isn't embeddable ● CTI integration for inbound/outbound calling with in-platform agent experience (specify supported telephony partners) ● Alias-based email routing with trigger and automation rule support ● SLA management with stage-level tracking (including elapsed time per stage) for structured case workflows such as medical records requests ● Three or more separately configurable Help Centers with distinct branding, content permissions, and chatbot behavior ● Secure document delivery capability (for sending records or sensitive documents to requestors) ● Customer/contact profile management with full omni-channel interaction history 4.3 API & Integration Capabilities — Must-Have ● Comprehensive REST API usable as a system of record (not just for support workflows) 7 ● High rate limits suitable for enterprise usage — please specify limits by tier ● Webhook and event streaming support ● Sandbox / staging environment ● Native Slack integration: ticket notifications, updates, and ticket creation from Slack messages ● Google Workspace (Gmail, Calendar) compatibility ● Outbound SMS capability (native or via integration — specify) ● Fax/PDF ingestion capability; OCR or AI-assisted field extraction a plus 4.4 Implementation & Transition from current platform — Must-Have We have limited internal Engineering and Product bandwidth and need a vendor who can own the majority of the implementation work. Please be explicit about what you will handle versus what you will require from our team. ● Dedicated implementation manager included in the contract ● Full data migration support, including tickets, contacts, Help Center articles, macros, automations, and routing rules from our current platform. ● Detailed project plan with milestones, owners, and realistic timeline for a team of our size ● Specify the estimated hours and nature of work required from Octave's Engineering, Product, and Operations teams — we cannot commit significant internal resources to this effort ● Agent and administrator training resources ● Hypercare / stabilization support period post go-live 4.5 AI & Automation — High Priority ● Agent-facing: suggested replies, conversation summarization, sentiment detection, after-contact notes ● Client/provider-facing: AI chatbot per Help Center, trained on respective article sets, with healthcare-appropriate guardrails ● Chatbot analytics: robust reporting on chatbot interactions including volume, topics, deflection rates, unresolved/escalated queries, and content gap identification — essential for our extended referrals network Help Center ● After-hours automation: trigger-based auto-responses with dynamic content (e.g. provider information) ● Workflow automation: routing rules, SLA triggers, cross-team escalation logic ● Please disclose: AI model provenance, third-party LLM usage, and how PHI is handled within AI features 4.6 Vendor Partnership & Support Model — High Priority 8 This is a key evaluation criterion. We place significant weight on vendor responsiveness and partnership quality, and expect this to be reflected in both the support model and the day-to-day relationship. ● Describe your standard support model: channels available, response time SLAs by severity, and hours of coverage ● Is a dedicated Customer Success Manager included, or is it a paid add-on? We expect this to be included, not a separate SKU ● What does your post-implementation support model look like — how proactively do you engage customers after go-live? ● Provide escalation paths for critical production issues ● Share any relevant customer satisfaction or NPS data if available 4.7 Reporting & Analytics — High Priority ● Pre-built dashboards covering ticket volume, SLA performance, resolution times, agent productivity, channel mix, and chatbot deflection — suitable for both operational and executive audiences ● Custom / self-serve reporting with the ability to build, filter, and schedule reports without engineering support ● Multi-audience reporting: ability to view data by team, channel, Help Center, or in aggregate ● Data export capability (CSV minimum; API access to reporting data preferred) ● Vendors should describe how non-technical users (team leads, ops managers, executives) can access and navigate reporting independently 4.8 Agent QA & Supervisor Visibility — High Priority ● Manager ability to review, annotate, and score agent conversations against a configurable scorecard or rubric ● AI-assisted auto-scoring of conversations for quality, tone, empathy, and policy adherence — to help scale QA across a large agent team ● Real-time supervisor monitoring of active live chats and calls ● Proactive AI alerting for client distress: the platform should detect escalation language, emotional distress signals, or crisis-adjacent phrasing mid-conversation and notify a supervisor in real time. Given our mental health context, this is a critical safety and quality capability — vendors should describe this feature explicitly, including how signals are detected, how alerts are delivered, and any configuration options ● Coaching workflows: ability for managers to leave timestamped feedback on conversations that agents can review and acknowledge 4.9 Workforce Management — Nice-to-Have ● Agent scheduling and shift management (native or via close integration) 9 ● Real-time queue and capacity dashboards ● Agent performance reporting and CSAT tracking ● Volume forecasting based on historical data 4.10 Mass Communications — Nice-to-Have ● Ability to send broadcast email or SMS to a defined audience segment (e.g. all active clients) for outage or service notifications ","PalomarrAISearchID":"31t4a616064774452b91084918","sid":"31t4a616064774452b91084918","userID":"","AISummary":"Octave Health, a mental health provider, seeks a new support platform to enhance client and provider services while ensuring HIPAA compliance and data security. Key requirements include cost efficiency, AI capabilities, true omni-channel support, API integration, and robust reporting. The platform must facilitate cross-team workflows and provide proactive support features, particularly in mental health contexts. The evaluation will focus on compliance, functionality, vendor partnership quality, and total cost of ownership. This falls under the customer support and contact center categories.","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CRM","verticalName":"Business Software"}AI_Solution_Button
43912026-03-06 00:07:4250285922905896577022m1ki45{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want to upgrade my contact center","PalomarrAISearchID":"50285922905896577022m1ki45","sid":"50285922905896577022m1ki45","userID":"","AISummary":"I want to upgrade my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
43922026-03-06 00:07:4250285922905896577022m1ki45{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want to upgrade my contact center","PalomarrAISearchID":"50285922905896577022m1ki45","sid":"50285922905896577022m1ki45","userID":"","AISummary":"I want to upgrade my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
43932026-03-06 00:07:4250285922905896577022m1ki45{"PID":"u8l7zu","APIBody":"","ConcatRequirements":"I want to upgrade my contact center","PalomarrAISearchID":"50285922905896577022m1ki45","sid":"50285922905896577022m1ki45","userID":"","AISummary":"I want to upgrade my contact center","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"CCaaS","verticalName":"Business Software"}AI_Solution_Button
43942026-03-06 00:11:21AI1772784678054b6opduie0{"PalomarrAISearchID":"AI1772784678054b6opduie0","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"VoiceAndVideoCommunication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI1772784678054b6opduie0","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43952026-03-06 10:51:20AI17728230763899fw8jpz5x{"PalomarrAISearchID":"AI17728230763899fw8jpz5x","categoryName":"Training and LMS","verticalName":"Customer Experience","userInput":"I'm looking for a Training and LMS supplier in Customer Experience. simulation","PID":"l0vzx2","APIBody":"","intent":"find","category":"TrainingAndLms","vertical":"CX","ConcatRequirements":"I'm looking for a Training and LMS supplier in Customer Experience. simulation","sid":"AI17728230763899fw8jpz5x","userID":"","AISummary":"I'm looking for a Training and LMS supplier in Customer Experience. simulation","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
43962026-03-06 15:48:171s45639499i0573970881e9923{"PID":"43pbyk","APIBody":"","ConcatRequirements":"workforce management","sid":"1s45639499i0573970881e9923","userID":"","AISummary":"workforce management","AIIntents":"Find a supplier","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"1s45639499i0573970881e9923"}AI Search
43972026-03-10 12:06:283668273k12703822417348pg15{"PID":"fgvf9z","APIBody":"","ConcatRequirements":"ticketing platform for healthcare company with 100 agents","sid":"3668273k12703822417348pg15","userID":"","AISummary":"ticketing platform for healthcare company with 100 agents","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"3668273k12703822417348pg15"}AI Search
43982026-03-10 13:18:00943397892450x279a913786052101{"PID":"t9shzt","APIBody":"","ConcatRequirements":"I need endpoint detection and response","sid":"943397892450x279a913786052","userID":101,"AISummary":"I need endpoint detection and response","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"943397892450x279a913786052"}AI Search
43992026-03-10 13:52:576386181252117304394j04n201619{"PID":"d7ov5v","APIBody":"","ConcatRequirements":"i have a call center in the philippines and i need something to change our accents so that folks in the US can understand us better","PalomarrAISearchID":"6386181252117304394j04n201","sid":"6386181252117304394j04n201","userID":619,"AISummary":"i have a call center in the philippines and i need something to change our accents so that folks in the US can understand us better","AIIntents":"SolutionCategoryProject","Source":"AI_Solution_Button","SupplierSIDs":"","replaceSID":"","categoryName":"Accent Neutralization","verticalName":"Business Software"}AI_Solution_Button
44002026-03-10 23:36:01102j59407d25g9868242332030{"PID":"4alktu","APIBody":"","ConcatRequirements":"social media","sid":"102j59407d25g9868242332030","userID":"","AISummary":"social media","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"102j59407d25g9868242332030"}AI Search
44012026-03-10 23:36:01102j59407d25g9868242332030{"PID":"4alktu","APIBody":"","ConcatRequirements":"social media","sid":"102j59407d25g9868242332030","userID":"","AISummary":"social media","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"102j59407d25g9868242332030"}AI Search
44022026-03-11 07:55:29330028820424034873734k72m9{"PID":"uh1uvl","APIBody":"","ConcatRequirements":"quality assurance","sid":"330028820424034873734k72m9","userID":"","AISummary":"quality assurance","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"330028820424034873734k72m9"}AI Search
44032026-03-11 09:26:42k06102209173g4046p19697509{"PID":"wywvgf","APIBody":"","ConcatRequirements":"CHATBOT","sid":"k06102209173g4046p19697509","userID":"","AISummary":"CHATBOT","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"k06102209173g4046p19697509"}AI Search
44042026-03-11 09:26:42k06102209173g4046p19697509{"PID":"wywvgf","APIBody":"","ConcatRequirements":"CHATBOT","sid":"k06102209173g4046p19697509","userID":"","AISummary":"CHATBOT","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"k06102209173g4046p19697509"}AI Search
44052026-03-11 09:28:03AI17732464789338p46meso7{"PalomarrAISearchID":"AI17732464789338p46meso7","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17732464789338p46meso7","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
44062026-03-11 09:28:03AI17732464789338p46meso7{"PalomarrAISearchID":"AI17732464789338p46meso7","categoryName":"Self Service Chat/Social Bot","verticalName":"Customer Experience","userInput":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","PID":"wywvgf","APIBody":"","intent":"find","category":"SelfServiceChatsocialBot","vertical":"CX","ConcatRequirements":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","sid":"AI17732464789338p46meso7","userID":"","AISummary":"I'm looking for a Self Service Chat/Social Bot supplier in Customer Experience.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
44072026-03-11 12:15:138p44124810a403169122834585{"PID":"cuvngx","APIBody":"","ConcatRequirements":"identity","sid":"8p44124810a403169122834585","userID":"","AISummary":"identity","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8p44124810a403169122834585"}AI Search
44082026-03-11 12:15:138p44124810a403169122834585{"PID":"cuvngx","APIBody":"","ConcatRequirements":"identity","sid":"8p44124810a403169122834585","userID":"","AISummary":"identity","AIIntents":"unknown","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"8p44124810a403169122834585"}AI Search
44092026-03-11 13:52:23AI17732623376603owsz2uc8{"PalomarrAISearchID":"AI17732623376603owsz2uc8","categoryName":"Voice and Video Communication","verticalName":"Unified Communications","userInput":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","PID":"3ex8vs","APIBody":"","intent":"find","category":"VoiceAndVideoCommunication","vertical":"UC","ConcatRequirements":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","sid":"AI17732623376603owsz2uc8","userID":"","AISummary":"I'm looking for a Voice and Video Communication supplier in Unified Communications.","AIIntents":"find","Source":"AI Search","SupplierSIDs":""}AI Search
44102026-03-12 14:24:04ee20692117558065091984y149{"PID":"9o6hsq","APIBody":"","ConcatRequirements":"top companies outbound","sid":"ee20692117558065091984y149","userID":"","AISummary":"top companies outbound","AIIntents":"find","Source":"AI Search","SupplierSIDs":"","PalomarrAISearchID":"ee20692117558065091984y149"}AI Search